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Te c h n o l o g y
Sophisticated cyber threats are biggest technology fear for financial and public sector in 2018 The financial services industry and public sector are aligned in their concerns about data and system security, with both citing a fear of harmful cyber threats emerging in 2018, according to a new study from digital workplace provider Invotra. The research, conducted among 504 senior IT managers working across public sector and financial organisations, found that 79% of those in the public sector, and 85% of respondents in the financial services sector, consider data and systems security to be their biggest priority. Both groups also said that the most notable impact of high profile cyber attacks hitting the headlines was greater scrutiny on existing systems. When asked how well equipped their organisation is to defend itself against cyber attacks, the financial sector showed greater confidence, with 94% saying they had a strong line of defence, compared to 88% in the public sector. Fintan Galvin, chief executive officer at Invotra said, “We commissioned this research to understand digital challenges facing the financial and public sectors. Both sectors are under pressure to modernise systems, make them accessible, and to keep pace with emerging technologies; all the while tackling sophisticated security threats. These are real hurdles for IT professionals today so it’s no wonder they have concerns for the year ahead.” Exploring respondents attitudes to digital transformation, public sector IT managers were asked how well they felt the sector was progressing. 44% described digital transformation as ‘an important focus’, but said the public sector is way behind the private sector. There was greater confidence and belief among financial services professionals, with a smaller proportion (19%) feeling financial services lags behind other sectors, and just a small proportion (8%) of respondents in the financial sector describing digitisation as ‘an aspiration’ and ‘not an achievable goal’. In the public sector, a larger proportion (18%) said digital transformation was ‘a buzzword’ and described it as ‘meaningless’, and a fifth said digital transformation was too costly compared to 13% in the finance sector.
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With the emphasis on improving digital services, Invotra also wanted to understand how technology professionals rate current investment levels. Almost half (49%) of public sector respondents said about the right amount had been invested to support broader digital transformation initiatives, but almost a third (32%) said investment to date had been inadequate. In the financial sector, 64% of respondents believe the right amount has been invested in improving digital services, and a much smaller proportion (18%) believe not enough spend has been dedicated to modernisation. Respondents were also asked to rate their organisation’s investment in emerging technologies, including blockchain, artificial intelligence, predictive analytics and biometrics. 46% of public sector IT professionals believe about the right amount has been invested but over a third (37%) would like to see greater investment. In the financial
sector, over half (54%) believe current investment levels are appropriate, but a fifth believe their organisation is spending too much on emerging technologies. A far smaller proportion (23%) thinks too little is being spent. Fintan Galvin concluded, “It’s clear from our study that finance technology professionals understand the need to drive change. But, they are charged with providing an accessible digital workplace with meaningful results in terms of improving people’s work lives, whilst facing sophisticated security threats. And, there is, of course, pressure to do more with less. “This research highlights a need for widespread buy in, and understanding of digital workplace technologies across organisations, and for proper user training. Without this, transforming the internal and external customer experience, is going to prove impossible.”
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Smiles all round A group has launched its first North East surgery as it looks to revolutionise dentistry with drill-less and syringe-free fillings.
Love Dental, has opened on Gateshead’s Team Valley, creating 10 jobs in the process, with plans for a further two North East surgeries to open by 2019. The Company, which has invested in the latest, cutting edge technology, including £50,000 in LightWalker, the only hard tissue dental laser in the region, offers traditional family dental services, as well as a Smile Spa and facial aesthetics. Born out the frustrations of the public and moulded from extensive market research carried out around the UK and the North East, Love Dental is on a mission to address these issues, while placing its patients at the centre of everything it does. “We’re delighted to have opened on Team Valley and can’t wait to welcome visitors and show them what we have to offer,” said Clinical Director, Dr. Ken Harris, who boasts over 30 years’ industry experience. “Love Dental has been built from the ground up, by listening to patients, so we’re very eager to see how it’s received by the people who essentially formed it. At the end of the day, we are patients too and we could see that change was needed and we’re excited to be at the forefront of this.”
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Over the last five years, the team have collaborated with dentists and opened five dental practices around the UK and Dubai. The Team Valley surgery is the first to open under the Love Dental brand and the team hope to attract patients from across the North East. Ken added: “Having invested over £300,000 to ensure we have the best equipment around, such as The Wand, which replaces the syringe and has the precision to numb just one tooth rather than a large part of the mouth, we believe people will travel from further afield for our treatment, due to this revolutionary technology.” Operations Director of Love Dental, Michelle Jackson, who has over 16 years’ experience in NHS and private practice, believes placing such an important emphasise on patient wellbeing will be a key factor in the Company’s success. She said: “Our patients told us what they wanted and we listened. From parking issues to opening hours, we have dealt with them all. This even includes the artwork in the surgeries, which have photos of a beach, some coffee and Yorkshire puddings, because that’s what patients told us they wanted. We want
to do everything we can to put patients at ease, it’s what sets us apart and makes us different. “Not only have we changed the way dentistry is done, we’ve also changed our waiting rooms and surgery aesthetics. People didn’t like the smell of the dentist, so we set out to replace the products and materials that had a strong clinical odour. Fresh flowers and fresh coffee are now the prominent Love Dental aroma. Our waiting rooms even have WiFi and desks, as we understand patients have busy lives and could need to work while they wait. “We attract a lot of anxious patients, some travelling many miles to benefit from our technology but every patient is treated with their best interests in mind. Adapting our approach to suit each individual patient is a major focus for the team.” If you would like to arrange an appointment or just take a look around Love Dental, please call: 0191 916 00 00. For more information about Love Dental, please visit: www.lovedental.group Twitter: @lovedentaluk
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News
Gateshead Council receives £2.2m growth fund to boost employment in deprived areas A fund of £2.2m has been awarded to Gateshead Council to strengthen economic growth and jobs in disadvantaged areas within the borough. The ‘Gateshead Goes Local’ project supports both the European Regional Development Fund as well as the European Social Fund monies that can be accessed through the project, which stretches from Pelaw to Dunston. Priority areas were also chosen due to high levels of disadvantage along with their proximity to key employment centres including Team Valley Trading Estate. Speaking at Gateshead Goes Local’s launch, Councillor John Adams, cabinet member for economy, said: “This funding is about bringing local communities together and giving them the opportunity to develop projects that unlock the potential of people in Gateshead. “These community-led local development projects will provide support, education and skills to unemployed people, raising their aspirations and helping to lift barriers to entry and progression within jobs. “They will also aim to support business startups and help existing small businesses grow and expand.” One of the key differences over many other EU programmes is the role of local people and organisations in deciding the projects to be supported. A Local Action Group (LAG) of residents and private and third sector partners has been established to make funding decisions. Vikkie Wilkinson, LAG chairperson, said: “There is a lot of talent in the community and often all that is needed is a helping hand to get ideas off the ground. “Gateshead Goes Local is a perfect example of this. It’s a great opportunity for local groups and businesses to secure funding of between £20k and £200k to support employment and enterprise initiatives.” www.bdaily.co.uk
The General Data Protection Regulations (GDPR) The GDPR comes into force in May 2018. This replaces the Data Protection Act 1998 and applies to all organisations that process, handle and store personal data. Here we look at the Information Commissioner’s (ICO) 12 steps to help prepare. • Awareness Decision makers and key people should be aware of the changes. • Information Held Document the personal data held, where it came from and who it is shared with. You may need to organise an audit. • Communicating Privacy Information Review your current privacy notices and update them. • Individuals Rights Check procedures to ensure they cover individual rights. • Subject Access Requests Update procedures and plan how to handle requests within the new one month timescale. • Lawful Basis for Processing Identify the lawful basis for processing, document it and update the privacy policy.
• Consent Review how you seek, record and manage consent. Refresh existing consents if they don’t meet the GDPR standard. • Children Verify individuals ages and obtain parental consent for any data processing activity. • Data Breaches Make sure the right procedures are in place to detect, report and investigate a breach. • Privacy Impact Assessments Check the ICO’s Code of Practice to work out if you need to implement these. • Data Protection Officers Designate someone to take responsibility for compliance and identify if there is any requirement to formally designate a Data Protection Officer. • International If your organisation operates in more than one EU member state, determine your lead data protection supervisory authority.
This is a complex area and most organisations will need to take some action. Further information can be found on the ICO’s website.
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History museum looks to the future The North East’s most popular open-air museum is investing in the future of its workforce after implementing free business skills training. Dozens of employees at County Durham based Beamish, The Living Museum of the North, are benefitting from free training at a time of redevelopment for the museum, which recently received a £10.9m grant from the Heritage Lottery Fund (HLF).
expansion, aiming to create 95 jobs and up to 50 apprenticeships with our Remaking Beamish project.
The training, which includes short courses on SEO, Excel and Microsoft Access, is supporting the ‘Remaking Beamish’ project, which plans to boost visitor numbers and create more jobs at the attraction.
“The training delivered by Gateshead College was tailored to our needs, these bespoke courses have been well received by the staff that attended and they are now keen to apply what they have learnt in their job roles. The main aim for us all is to continue to provide the best possible experiences for visitors.”
The free courses are being delivered by Gateshead College as part of Go>Grow, a regional skills and enterprise programme, which is led by the college in partnership with 30 local training providers.
The world-famous museum, which saw a record 750,406 visitors last year, was recently voted the Large Visitor Attraction of the Year for the fourth year running at the North East England Tourism Awards.
The programme was launched after £15m of funding was secured by Gateshead College from the European Social Fund through the Education and Skills Funding Agency (ESFA).
Communications staff completed Search Engine Optimisation (SEO) courses aimed at improving their digital offering, while dozens of other staff took part in Excel and Microsoft access courses.
Michelle Lagar, Remaking Beamish Project Officer (Skills), said: “We were all amazed at how hassle-free the process was. The courses were delivered within a month of us contacting Gateshead College and took place at our convenience in the workplace. The college were very proactive and we have now built a great working relationship with them.
The training is being provided by Gateshead College and Amacus as part of a wider initiative providing training to Newcastle Gateshead Cultural Venues (NCGV). Other members of the NCGV include the Baltic, Sage Gateshead, Newcastle Theatre Royal and City Hall. All of who are working in partnership with Gateshead College to ensure staff are equipped with the right level of skills to support visitors, audiences and the organisations.
“For a museum steeped in history, we’re very excited for the future. We are currently gearing up for a period of significant
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Ivan Jepson, director of business development at Gateshead College, said: “We are delighted to be delivering the training to Beamish. It is one of the leading tourism attractions in the country, and we are very proud to be supporting this iconic museum at a time of important growth for the company. “Gateshead College work closely with organisations to support business success and development. We designed bespoke training to specifically meet the highlighted needs of the business and its customers following detailed meetings and discussions with the Beamish team. “The feedback was fantastic and we look forward to continuing our partnership with Beamish in the near future.” Go > Grow has the backing of the North East Local Enterprise Partnership and the North East of England Chamber of Commerce. Experts in the Go>Grow team will work to develop training that meets individual needs of businesses, or offer those who wouldn’t ordinarily undertake training programmes, the opportunity to access bespoke packages specific to their needs. A tailor-made programme is then developed and delivered at any of the Go > Grow training provider sites, or within the premises of the individual businesses. www.bdaily.co.uk
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Award-winning Irish communications company moves to Gateshead Phonovation, a company providing solutions for high-profile clients like Vodafone and Three, has established a second UK office in Gateshead. With headquarters in Dublin, Phonovation is located alongside Facebook and Apple, developing software in excess of 200m international calls and texts each year. Paddy Woods, Phonovation’s director, first learned about the North East’s strength in the digital sector from the website of the region’s inward investment agency, Invest North East England. Following a visit to the region, he decided upon Gateshead Technology Park for the company’s base. He said: “The experience of setting up an office in Gateshead has been fantastic. The team have been very accommodating and went out of their way to help us out.
News
Team Valley security firm boosts multimillion pound growth with 70 new jobs Gateshead’s The Protector Group, has created 70 new jobs with the opening of three new branches during 2017.
“The recruitment process was something I haven’t experienced in a while, with such talent available we were spoilt for choice. We have recruited three developers initially and are very excited at what they can bring to the business.” The company’s solutions and tech have been recognised through a Microsoft Silver Partnership status. As well as this, Phonovation received the Cyber Solution of the Year 2017 Award at the Cyber Threat Summit. Councillor John Adams, portfolio holder for economy at Gateshead Council, said: “We are delighted to welcome such an innovative, award winning company to Gateshead. “They complement the existing business community in our Technology Park, and it’s exactly the type of company we want to see here. “Phonovation are a new and exciting addition to the business life of the borough. We look forward to working with them to support their continued growth and success.” Over the next 18 months, Phonovation aims to continue its expansion and create a further seven new jobs in the North East, focusing on .NET developers. www.bdaily.co.uk L-R: Paddy Woods, Phonovation; Guy Currey, Invest North East England; Councillor John Adams, Gateshead Council.
Ken Slater, The Protector Group.
After securing a large contract, the company has moved from Hartlepool to operate in Billingham creating an additional 20 jobs, as well as boosting staff numbers to 130 on Teesside.
Towards the end of 2017, Protector started work on a near £4m, five-year contract with a multinational petrochemical company to provide 800 hours a week of manned guarding cover for its Teesside operation.
Protector described 2017 as a “record year”; its sales have grown 20 per cent to over £13m.
The Rickmansworth office is ideally situated to service contracts won for HS2; the £40bn high speed rail line between London and Birmingham.
Ken Slater, Protector’s chief executive officer, said: “These are exciting times for the business. There is a growing demand for private security operations due, in part, to the ongoing reductions in police numbers. “The new offices in Teesside, Hull and the operational base in Rickmansworth (near Watford) will allow us to service existing and new business as we continue to expand in line with our strategic growth plans. “We are particularly pleased with our recent contract win on the HS2 related projects and this has great potential for the business over the coming years.” The recent activity has seen Protector boost its headcount to 400, an increase of over 160 in the last two years.
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Slater added: “HS2 provides great potential for Protector. The contracts we are winning are for the enabling works and as HS2 gathers momentum we are bidding for the larger contracts on this project, which will last over 15 years.” Jobs created by the company at its three new bases include; sales, administration, on-site and mobile security staff performing openings and lockups, keyholding and alarm response, lone worker checks, antisocial behaviour witness work and vacant property inspections. Sourced from www.bdaily.co.uk. Receive the Bdaily business news bulletin by registering at www.bdaily.co.uk/register
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Mum knows best as Gateshead teen earns Access to new career opportunity An ambitious young woman from Gateshead is following in her family’s footsteps after securing an apprenticeship with Access Training - a career path her mum embarked upon with the very same provider three decades ago. Olivia Davies, aged 16 from Birtley, was screened by Access Training for a position among its clients who were looking for keen trainees. However, she was so impressive, Access snapped up Olivia as part of its own team, with the job of supporting other apprentice-seekers in the region. Julia Oxley-Davies urged daughter Olivia to head to Access, after successfully completing a business admin apprenticeship with them 30 years ago and progressing on to enjoy a successful career in recruitment. Julia contacted Access Training’s MD Malcolm Armstrong and an interview was quickly set up. Valerie Green, Business Development & Marketing Manager at Access Training, explains: “I met Olivia for an initial interview with a view to forwarding her CV to our employers. But I recognised that she would be an excellent fit for us, so we offered her an apprentice role within our business development and marketing team, and she’s already doing a fantastic job. Her bubbly personality is ideal for liaising with learners and employers.” Olivia, who attended Lord Lawson of Beamish Academy, joined Access in July and is currently working towards a level 3 Business Administration apprenticeship. Her role includes screening applications, matching candidates to vacancies and arranging interviews with employers. She said: “I always wanted to go straight into the world of work. Staying on at school didn’t interest me. A key responsibility I have is communicating with candidates, which I love because I consider myself a people person, but also because I’ve been in their shoes. “When I was thinking about what to do when I finished my GCSEs, my mum suggested going to Access Training
“Our aim is to show young people that an apprenticeship is a sound choice that can help them realise their professional goals” 18 | www.teamvalleypublications.co.uk
because it set her on her career path, and I already know it was the right decision for me. I’ve learnt so much already, using new software and applications, and I’m acquiring new skills every single day.” Leading Olivia through her apprenticeship is trainer Kate Veitch, who was herself an apprentice at Access, joining the company over six years ago. She completed two apprenticeships and then progressed into a training role with the company and is now delivering apprenticeships in business admin, customer service, digital marketing and social media. Malcolm Armstrong, Managing Director at Access Training, concludes: “Kate is a great example of how we value our team members and support career progression at Access. Olivia is also doing really well. She has loads of potential and I’m sure she will also have a successful career with the company. We have a long, proud record of helping thousands of young people to start careers in the region. I remember Olivia’s mum Julia very well, she was a bit of a star and carved out a successful career for
herself. It’s great that we are now able to help her daughter too. “Our aim is to show young people that an apprenticeship is a sound choice that can help them realise their professional goals. After a few years apprentices can be earning potentially more than their peers, without being saddled by debt of further and higher education. “With the apprenticeship levy now in force to help the government achieve its target of creating three million apprentices by 2020, there’s no better time for companies to look at how apprenticeships could support their business growth aspirations.” As well as apprenticeships in business admin and social media, Access Training offers programmes in accounting, customer service, manufacturing, warehousing and IT. The company is also the only regional provider of the fire, emergency and security systems apprenticeship. For more information, visit www.accesstraining.org
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To u r i s m
Government’s vision for a greener future launched The government has recently published its 25 Year Environment Plan. A pledge to eliminate avoidable waste, introduce new safeguards for wildlife and connect more children with nature are among the ambitious plans for a greener future outlined by Prime Minister Theresa May and Environment Secretary Michael Gove. In a major speech last month, the Prime Minister has launched the government’s landmark 25 Year Environment Plan, setting out how we will improve the environment over a generation by creating richer habitats for wildlife, improving air and water quality and curbing the scourge of plastic in the world’s oceans.
water industry to significantly increase water fountains and working with retailers on introducing plastic-free supermarket aisles. • Help wildlife thrive by creating 500,000 hectares of new habitat for endangered species, supporting farmers to turn fields into meadows and other habitats, replenishing depleted soils and providing £5.7 million to kickstart a new Northern Forest.
“A Green Future: Our 25 Year Plan to Improve the Environment” sets out how over the next quarter of a century the government will:
• Be a world leader in environmental protection by investigating the feasibility of an anti-poaching taskforce to tackle the illegal wildlife trade, committing overseas aid to help developing nations combat plastic waste, and extending the UK’s network of marine protected areas.
• Crackdown on plastics by eliminating all avoidable plastic waste through extending the 5p plastic bag charge to small retailers, removing consumer single use plastics from the government estate, supporting the
• Deliver a Green Brexit by consulting on a new environmental watchdog to hold government to account for environmental standards, and setting out a new approach to agriculture and fisheries management.
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• Seek to embed a ‘net environmental gain’ principle so development delivers environmental improvements locally and nationally, enabling housing development without increasing overall burdens on developers. • Connect people with nature by creating ‘nature friendly schools’ and reviewing National Parks to see how they can improve and whether the network should be extended. In a world-first, the 25 Year Environment Plan also sets out how we will use a natural capital approach to help us see the additional benefits – whether that is improved health and wellbeing, or national prosperity – in every part our environment, helping improve and direct decision making, and guiding new development. The plan sits alongside the Government’s Clean Growth Strategy, which sets out how the UK is leading the world in cutting carbon emissions to combat climate change and driving economic growth.
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Apprenticeships
Heating and plumbing company expands North East’s job and apprenticeship count Flame Heating Group is expanding the North East’s job creation through new hires and many new apprentices. The heating and plumbing merchant is taking its staff count to more than 50, with five initial positions being created across the company’s branch network in Durham, Gateshead, Sunderland and at two branches in Scotland, set to open over the next three months. Flame currently operates eight trade counters throughout the North East, and is expanding its geographical reach to Scotland with the launch of branches in Glasgow, Ayr and Edinburgh, during Q1 of 2018. John Savage, Flame Heating Group’s managing director, said: “As we gear up for further growth it is essential that we are able to create more jobs to help drive the company forward and meet increased demand for our services. “It is an exciting period for the company and the launch of new branches brings new opportunities and will see Flame enter new markets.”
The company, which previously welcomed three apprentices in 2015, who have now secured permanent roles, is currently looking for two further apprentices. Shannon Greener, who joined Flame as a business administration apprentice, is now in the permanent role of purchase ledger supervisor, while Rachael Waller has secured the position of a purchase ledger assistant upon completion of her apprenticeship. Furthermore, Jack Wingrove is now a warehouse/counter operative, having
started out as a customer service and warehousing apprentice. Savaged added: “As a former apprentice, I am keen to develop the workforce of the future, which is why I am committed to apprenticeships and I am delighted that all of our apprentices have progressed at Flame and are now integral members of our team. “I am expecting further recruitment drives as the year progresses, in line with our promising expansion strategy.” Source: bdaily.co.uk
“As a former apprentice, I am keen to develop the workforce of the future, which is why I am committed to apprenticeships” John Savage, with former Flame apprentices Shannon Greener and Jack Wingrove.
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