SAP CS Online Training
Introduction to SAP CS Training SAP CS (Customer Service) functionality contains the processes that a company requires to deliver the services are offered to customers. Providing service to customers for either for warranties or repairs is important for a number of reasons. These services can be for warranties that are offered with products or warranties that are purchased by customers. SAP CS Training Primarily providing excellent customer service will help to develop customer loyalty.
Course Curriculum Unit 1: Overview On Customer Service Topics -CS Integration with Other Modules,Organisational elements in Customer service Module,Master data in Customer service,Installed Base Management Functional Location,Equipment Serial Number Management, Work Centre, Cost Centre, Activity, Activity Pricing, Warranty & Types, Status Profiles, DIP Profile InHouse Repair Process.. Unit 2: Service Notification Topics - Repair Order Service Order Resource Related Billing. Unit 3: Repair-At-Site Process Topics - Service Notification Service Order Resource Related Billing. Unit 4: Annual Maintenance Contract Process
Topics - Contracts Task Lists Maintenance Plan. Unit 5: Third Party Repair Process Topics - Service Notification Service Order Resource Related Billing.
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