What is it really like to work at TELUS International? Our top 10 reasons to join us.
Romania edition
We invite you to join our team. Check out this video!
Are you “TELUS”? Let’s find out. Do you value new ways of thinking over old school mentality? Well, then let us tell you a secret. We are not just any company. We are different. We truly are! We have defied the status quo of business and made our own version of it. We’ve traded the suits and ties of traditional business for sneakers and cool t-shirts. We’ve abandoned the old school mentality for a new way of thinking. We stopped having happy hours and traded them for happy days. Sound good to you? If so, TELUS International is the place you want to be.
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Be part of something extraordinary
As a team member, you will work in a global organization and serve our clients all over the world, including some of the world’s most successful companies. Who isn’t interested in being a part of something bigger than themselves? By joining us, you will meet the customer care needs of some of the largest and most respected brands across the games, telecommunications, utilities, high tech, finance, retail, e-commerce, travel, logistics and health care industries. You will become part of a global Business Process Outsourcing (BPO) company that has over 20,000 team members around the world,
including in Romania, Bulgaria, the United Kingdom, Canada, the United States, Central America and the Philippines. And you know what? We are even bigger than that! TELUS International is the global arm of TELUS, a leading national telecommunications company in Canada with over CAD$12 billion of annual revenue and almost 14 million customer connections. No matter what your position in our company, you will take part in shaping the future of customer care.
Want to be part of it?
If you choose Customer Care Support you will master the skills of effective communication, problem solving, customer service, and strong cultural awareness. You will have the opportunity to be a part of something bigger and to change lives with our technology, amazing people and strong brand to serve modern society.
Want to learn more about us? Check out this video!
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Push your career to the next level
At TELUS International, we offer more than just jobs – we offer careers. When you join us, you are taking an important step in your career development. We are going to make sure we challenge you, invest in you and train you. In fact, you might feel like you are over-trained, but that’s going to prepare you for the next level in your career. Part of our philosophy is to promote from within. Over 70% of our managerial team started as agents. Over 200 promotions in 2015 and a forecast of 300 promotions in 2016 in Bulgaria and Romania show that TELUS International is the place to build a career.
By following a set career path, our team members have developed personally and professionally and many now manage their own teams. Our career development plans are based on equity, skills development, performance improvement and constant growth. When you join TELUS, you’re not just starting a new job; you’re joining a company where you can continually learn and develop your skills to grow in your career – fast.
TELUS International is the right place to become a leader. Interested?
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Develop personally and professionally
We have designed and created programs that will help you in every step of your personal and professional development journey. We have learning programs that align to each stage of your career. It all starts with the learning @ TI roadmap.
• The journey begins with IEvolve for all new
frontline team members. Positioning our team members for success at the very beginning of their career is critical. Through IEvolve, we provide a foundation of learning that enhances our team member’s onboarding experience and provides the necessary building blocks to hit the ground running in their new job.
• The next step in your journey prepares you to become a leader. This program is called IAspire for developing emerging leaders.
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• Upon completion of IAspire, your journey will
continue with IExcel to grow your leadership skills even further. Because the program is designed for our midlevel leaders, IExcel will focus on building skills to help leaders achieve operational excellence within their teams and programs.
• Following the roadmap, the next step for
leadership development is through the ILead program. ILead consists of 360 degree feedback along with an individualized development plan for our senior leaders.
Your learning is important to us. So why not start your journey today?
The Learning@TI roadmap
Want to know how the Learning Roadmap works? Watch the video!
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Take advantage of extensive social benefits
At TELUS International, we are passionate about our people. We encourage you to have fun, enjoy a healthy lifestyle and take advantage of the outstanding benefits package our company offers. Our benefits are designed to keep you healthy in every aspect - physically, emotionally, financially and socially. Health insurance - Your health is very important to us and we know that you care about your loved ones too! That is why we have health insurance packages for both you and your family members. We work with the best local suppliers. Regina Maria Clinic is at your disposal 24/7! Banking - You can choose to receive your salary at any local bank you prefer, but we have preferential conditions for our team members at selected banks. Communications - Yes, with us you can upgrade your mobile plan. Take advantage of the Orange mobile plans designed especially for our team members, which include more free minutes for you and your family members and discounts for mobile phones or other gadgets. Parking lots - Worrying where to park your car at work? We’ve covered that, too! Our team members enjoy preferential fees for the parking lots at AFI Park and AFI Palace Cotroceni. Transportation - We want to make sure everyone gets back home safely! That’s why we provide taxi vouchers to our team members working after 10 pm and night shifts. Wellness activities and more: • Massages - What better way to end the week than with a relaxing massage at the office? • TELUS Fruit Days - Every quarter, our team members enjoy fresh fruits all day long at their workstations. • Meal vouchers - Make your grocery shopping at the best shopping center in Romania with our monthly meal vouchers. • Dental checks and vaccines - Available at our offices are regular dental checks and vaccines. Your health is our priority, too! • Free coffee - Night owls get free coffee at the office. With our special discount coffee card you get free coffee when working night shifts. Special discounts - Receive exclusive discounts on entertainment and shops in the AFI Palace Cotroceni mall that is located next to our offices. As a team member in Bucharest you will receive an “AFI Park Club” loyalty card which gives you up to 20% discount at the mall’s food court from Monday to Friday until 3 pm and additional discounts in the car wash, the Cinema City, Bowling Billiard, Laser Max and more. Also enjoy your morning coffee or lunch in the AFI Mall food areas! Language courses - Want to improve your French? We offer free French language classes to our team members.
In the summer and winter seasons our team members participate in the Romanian Corporate Games. Watch the video!
Books - With us you’ll have a free subscription to Bookster. Just register, order a book and it will be delivered right at your working place. Celebrations: • Anniversaries - Every year counts! We celebrate with you your anniversaries in the company with special presents. • Xmas party and theme days - Whether it is Xmas or Halloween we know how to have fun! Come dressed up at work and why not win one of our amazing prizes? Sports activities: • Marathons and Corporate Games - Are you a runner? We not only organize our team members’ participation in local marathons, but we also organize regular group training sessions. • Discounts for sport facilities - Enjoy our discounts for gyms, dance, aerobic, zumba and tae-bo classes. Pure Jatomi Fitness and X Body are just next door. • Game competitions - Enjoy our cool play areas and participate in our TELUS competitions! Pool, air hockey and more, it all depends on you!
We offer much more than you would expect!
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Enjoy a stable job in a flourishing industry
Job stability is not just about your ability to hold a job for a long period of time. It’s also about enjoying steady pay and benefits, managing stress on the job, and knowing you are in an industry that is expected to last long into the future. In Europe, our company has been growing by 30% to 50% per year since its inception. And our industry in Romania is among the top growth areas, with an annual growth rate of 15% to 20% over the past 5 years.
Are you ready to join us for the long-term?
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Work when it’s best for you
Flexibility at work is a necessity for our team members because some are students while others have families. We know time is precious for everyone. That is why when you join us we are doing our best to adapt the working schedule to your lifestyle. With our flexible working hours you can work day or night, four, six or eight hour shifts. Team members working at night can still take advantage of our fun and social environment with perks such as free coffee, play areas, esthetic relax areas, a library, and much more. When your night shift is over you can take advantage of our taxi vouchers. We work with one of the most popular taxi companies in town.
Join us for day or night shifts at 4, 6 or 8 hours/shift. It’s your call! 9
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Enjoy an inspiring workplace
Our offices have become known for their innovative, fun and pleasant design. They have a positive impact on team members’ satisfaction and happiness at work. Simply put, we aim to make our offices the place that our team members want to be! Convenience is also something very important to us. Our office is located right next to the largest mall in Bucharest, so you can easily access fast food, cinemas, shops and more. Also, our offices are easily accessible by public transportation so you won’t spend your precious time stuck in traffic! Coming to work and going back home has never been so easy due to our office location in AFI Park (AFI Palace Cotroceni). You can reach the office by subway or one of the 12 different tram and bus lines around here.
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Cool. Friendly. Inspiring. These are some of the words people commonly use to describe our workplace at TELUS International. Meet the workplace of your dreams in our Bucharest offices - tropical fish water tanks, arcade video games, pool, foosball and more!
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Our offices are located right next to the largest shopping mall in Romania - AFI Palace Cotroceni (Mega Fun). Our team members are only few steps away from 300 stores, a cinema complex with 20 screens, over 30 fast-foods and restaurants, one hypermarket open daily until 1am, a 2,000 sqm fitness club, two kids playgrounds, video games, laser Max, a roller coaster and the largest mall ice rink arena in Romania!
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Join a friendly team
At TELUS International, our team members have a sense of belonging because they feel like they really “fit” and are accepted. This sense of connectedness and belonging drives our company and team forward because we all have something in common - we are part of the same family. At TELUS, you will be working with some of the brightest minds in the BPO industry. But that’s not all. Fellow team members will make you feel comfortable at work and add to the friendly atmosphere. You will find smart, cool, friendly, open-minded and supportive people that are passionate about our company. Our team members are our most valuable asset – they are our heroes! That is why we give recognition to our team members on a regular basis.
So, are you ready to join our family?
We work hard, but we also make sure to have a lot of fun. Check out our team building video!
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Work for a company guided by values
TELUS is committed to creating a culture that supports professional and personal values. Our values were crafted by our team members for our team members. At TELUS, our values are not just for marketing. On the contrary, we live our values every single day because they are who we are:
Courage to innovate.
We embrace change and initiate opportunity.
Spirited teamwork.
Passion for growth.
Sound like your own values? 14
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Help leave the world better than you found it
Want to join an organization that has strong Corporate Social Responsibility programs? At TELUS International, we understand the relationship between the success of our company and the wellbeing of our community. “We give where we live” - these five simple words embody our approach to Corporate Social Responsibility. We are passionate about doing ‘good’ in our local communities and coming together to make a difference. That’s why every year we lend a hand and volunteer during our TELUS Days of Giving. This is where team members volunteer an entire day to bettering the communities in which they live, work and serve. Thousands of our team members spend the day building homes, refurbishing day cares, or constructing entire schools from the ground up. In 2014, more than 23,000 TELUS team members, friends and families participated in our Days of Giving around the world. Along with our parent company, we have donated over $396 million to charities and contributed over 6 million service hours through our Community Boards and volunteering programs around the world. At TELUS, caring about others and having others care about you creates a higher sense of purpose beyond business growth. Our team members have big hearts!
Let us inspire you. See us in action at the TELUS Days of Giving in Bucharest!
Don’t just take our word for it. What do our team members have to say?
Anca Caravan, Business Analyst Started at TELUS in 2007 as a Customer Support Agent. Promoted 5 times (Agent – Assistant Supervisor – Supervisor – Strategic Account Manager – Business Analyst). differentiates our company is the team! We are a young team, open-minded “andWhat we have fun together! We have many team building events, parties, Fruits Day, TELUS Days of Giving and many other benefits. I also like the fact that everyone who gets really involved, by working hard and showing great team spirit, has the opportunity to get promoted! With us, you can grow and develop as an individual and as an integral member of a team. Our company treats its team members with integrity and respect. Even though we work hard because we believe in what we do, we also manage to have fun every day!
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Don’t just take our word for it. What do our team members have to say?
Andreea Istrate, Business Analyst Started at TELUS in 2009 as a Customer Support Agent. Promoted 5 times (Customer Support Agent – Supervisor – Team Leader – Account Manager – Business Analyst). Working at TELUS means growth, flexibility, spirited team work. The perfect balance “between friendly environment and development training makes everything to work smoothly. The team is open-minded and willing to help new team members learn and integrate into the team easily, right from day one. TELUS encourages a healthy life by having Fruit Day, gym discounts and massages. Having the benefits of Bookster library, and learning and development training is another benefit. Working with your friends is a double advantage. Even though we’re growing up, we should never stop having fun: our new location is colorful, happy, we have plenty of games, we have AFI mall near us and we are very close to the city center. Being a TELUS team member makes you feel valuable and makes you smile every day.
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Now YOU know why TELUS International is such a phenomenal place to work. Still wondering which direction to take? YOU know the right answer!
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