NISSAN STADIUM A-Z GUIDE

ACCESSIBILITY SERVICES

ADA drop-off is located at the south end of the stadium at 1st & Victory, near Lot J.

Wheelchairs can be rented at our Fan Services Window (Section 124). For guests needing wheelchair pickup and/or drop-off services, any of our Fan Services Representatives will be happy to assist.

Guests with sensory needs can check out KultureCity Sensory Kits at our Fan Services window in Section 124 or visit our Sensory Room in Section 101. Sensory Kits include noise cancelling headphones, fidget items, and emotional rating cards. Our Sensory Room was designed by medical professionals specifically for the needs of those who may need a quieter and more secure environment while attending an event. We also have Quiet Areas located in the Mother’s Lounges at sections 310 and 337.

ALCOHOL POLICY

Guests attending events at Nissan Stadium must be 21 years of age or older to purchase or consume alcoholic beverages on property. Management reserves the right to check proof of age at any time. Violations of this alcohol policy may result in ejection and/or arrest. During Titans home games, alcohol sales end at the conclusion of the 3rd Quarter. For all other Nissan Stadium events, alcohol sales end 30 minutes prior to the end of the event.

ANIMALS

Assistive animals for guests with disabilities are permitted in Nissan Stadium.

ATM MACHINES

Nissan Stadium is a cashless facility and does not offer ATMs. We accept credit card and mobile payment only, including all vendors, concession stands, bars, parking and retail locations. We offer cash conversion inside the stadium at the box office windows in sections 108, 123, 309, and 338. Guests can convert their cash into $20 gift cards that can be used throughout the venue.

AWAY GAME TICKETS AND TRAVEL PACKAGES

Tickets for away games are not available for purchase through our Titans Ticket Office. Guests should contact the opponent club for ticket availability (please note, other teams may sell out prior to the opening of the season).

BAG POLICY

We strongly encourage guests NOT to bring any type of bag to Nissan Stadium to expedite entry at the gates. If you need to bring personal items to the game, please familiarize yourself with our clear bag policy. - Clear bags must be 12” x 12” x 6” or smaller. This includes clear cinch sacks, clear diaper bags, gallon ziploc bags, etc. - Non-transparent bags, wallets and cases must not exceed 4.5” X 6.5” even if you are placing it inside` your larger clear bag.

Please Note: Non-transparent bags (4.5” x 6.5” or smaller) are still subject to inspection by security personnel at the gates. - The clear bag policy is in effect for Nissan Stadium events. - Storage Lockers Available - Lockers for oversized bags and prohibited items not allowed into the stadium are available for rent in the Nissan Stadium parking lot.

Pricing starts at $10. - No prohibited items will be accepted at the stadium gates for safekeeping. - Please do not discard or hide prohibited items outside of the stadium gates and in the perimeter landscaping. All unattended items will be confiscated.

BANNERS AND SIGNS

Signs no larger than standard poster board (28” x 22”) are allowed in the stadium; however, they may not be affixed to any part of the stadium (railing, wall, etc.). Be sure the sign does not block the view of other patrons. Banners deemed objectionable will be removed and confiscated. Banners or flags on sticks or poles are strictly prohibited.

During concerts and other non-sporting events, permissible signage guidelines are subject to change based on artist and/or management discretion. All updates will be communicated via www. nissanstadium.com or on the Nissan Stadium social channels.

BICYCLE PARKING

Designated bicycle parking racks are located across the street from Gates 1, 3, 6, and 8.

BLANKETS

For cold and inclement weather, make sure you’re prepared. Blankets, jackets and coats are permissible. You are welcome to wear or carry these items as you approach the gate. Battery operated clothing is also permitted for entry.

BOX OFFICE HOURS

Nissan Stadium’s Ticket Office will only be available for walk up customer service on the day of an event. Please note the Box Office will be open 3 hours prior to an event start at Nissan Stadium.

BROADCASTING SCHEDULE

All Titans games can be heard on the Titans Radio Network in Nashville on its flagship station WGFX-FM (104.5). Out-of-town Titans preseason games can be seen on WKRN-TV (Channel 2). All Titans games, whether home or away, can be seen on ABC, NBC, CBS, FOX, or NFL Network affiliates.

CAMERA AND VIDEO EQUIPMENT

Still cameras are permitted in Nissan Stadium; however, a camera cannot be carried into the stadium in its own bag. Professional sized zoom lenses are not permitted. Please note, cases cannot be larger than 4.5” x 6.5” per the stadium’s Clear Bag Policy.

Concerts and special events may have other restrictions or limitations on cameras and video devices. Please check www. nissanstadium.com for updates.

CASHLESS

Nissan Stadium accepts credit card and mobile payment only, including all vendors, concession stands, bars, parking and retail locations. We offer cash conversion inside the stadium at the box office windows in sections 108, 123, 309, and 338. Guests can convert their cash into $20 gift cards that can be used throughout Nissan Stadium.

CHARITY DRIVES

The Titans proudly partner with several local, non-profit organizations to collect needed items for the community. For the latest information on charity drives, visit https://twitter.com/titanscommunity.

CHILD AGE RESTRICTIONS

Children under age two (2) may be held in an adult’s lap and are not required to have an event ticket.

CHILD CARE PRODUCTS

Children two and older need a ticket for entry. Children under the age of two may be seated in your lap.

THE FOLLOWING CHILD CARE PRODUCTS ARE PERMITTED:

- Clear diaper bags only - Clear plastic bottles/sippy cups containing liquid for the child (children under two) - Baby food, snacks and formula in plastic containers for children under two (no glass) - Wipes (Place in clear Ziploc bag to expedite inspection and gate entry | Original packaging is permissible; however, it will need to be opened for a detailed inspection) - Baby carrier/harness

COMMENTS / SUGGESTIONS

We strive to always deliver a memorable stadium experience and welcome all feedback. Be sure to touch base with our Fan Services staff on event days and they will record your feedback as well!

CONCESSIONS

Nissan Stadium has partnered with local and national food brands to bring a variety of outstanding food and beverage options to our guests. There are 62 concession stands located throughout Nissan Stadium.

CONTAINER POLICY

For the safety of all our guests, containers cannot be carried into Nissan Stadium. This includes coolers, glass bottles and cans. If you have a medical need, please see any of our security staff members for assistance. Please note, empty, clear plastic water bottles are permissible.

DESIGNATED DRIVER

Fans of legal drinking age holding a valid driver’s license are eligible to become “Designated Drivers.” In return for signing a pledge not to drink alcoholic beverages during the game, and for accepting responsibility for driving other members of their group home,

designated drivers will receive a token that can be redeemed at concession stands for free soft drinks during the game.

The Designated Driver sign up is located inside Gate 4/5. **AVAILABLE DURING TENNESSEE TITANS HOME GAMES ONLY *DIRECTIONS

DONATION REQUESTS

Through the donation of autographed items for silent and live auctions, the Tennessee Titans are able to support the fundraising efforts of hundreds of local charities and community organizations each year. We make every effort to accommodate as many auction requests as possible, but please be aware that we cannot guarantee every donation request will be fulfilled.

Please note all donation requests must be submitted online four (4) weeks prior to your event date and your organization must have a valid IRC 501(c)3 tax exempt number. After you apply, you will receive updates through the DonationXchange platform. Please note, we are unable to donate game tickets.

DUPLICATE TICKETS

Ticketmaster is the only authorized ticketing partner of Nissan Stadium and the Tennessee Titans. The only authorized Titans ticket resale website is Ticketmaster’s NFL Ticket Exchange. If you purchase tickets from an unauthorized ticketing agent on the secondary market, you risk purchasing counterfeit or invalid tickets that may not gain stadium entry. The Nissan Stadium Ticket Office is only able to assist patrons who purchase from an authorized ticketing partner. For ticket solution day of game, please visit the ticket service windows behind section 108.

Keep in mind - For Tennessee Titans games, all game tickets are mobile. If you should choose to purchase tickets from an unauthorized third party: • Stadium admission will be refused if tickets are invalid. • Lost or stolen tickets purchased through a third party will not be replaced by the Ticket Office. • Tickets can only be reissued to the ticket buyer of record with a valid photo I.D. • If there is an error with your tickets, you are responsible for contacting the third party. The Ticket Office will not contact third party vendors. • Nissan Stadium and the Tennessee Titans cannot refund any third-party tickets.

EJECTION

Nissan Stadium reserves the right to eject or to refuse admission to any persons whose behavior is or becomes unruly, or who use vulgar language or who participate in conduct that is a nuisance or is illegal. Such persons will have their tickets confiscated without refund and will be escorted from Nissan Stadium property. Repeated offenses by the same ticket holder may result in cancellation of season tickets and PSLs.

Each ticket (or credential) is a limited revocable license, which may be revoked at any time at the sole discretion of the Titans. All licenses are subject to rules and regulations of the Titans and the National Football League (“NFL”). A ticket may be revoked, and the ticket holder may be ejected from the stadium for failure to meet payment deadlines, disorderly conduct, or violation of laws or rules. License information is printed on the back of each ticket.

ELEVATORS

Suite & Club Access

There are two banks of elevators in Nissan Stadium at each Suite/ Club entrance. They are located behind sections 108 & 139. Use of these elevators is limited to Suite/Club seat holders and their guests and to patrons with disabilities and their accompanying guests. (Please note, guests with disabilities that do not have a Suite or Club seat ticket for stadium events, but wish to use these elevators, must obtain a special elevator pass from the Ticket Office by calling 615.565.4200, option 1.)

300-Level Access

There are two banks of high-speed elevators -- each with six (6) cars -- to service upper-level ticket holders. The banks of the elevators are located behind sections 119/120 & 127/128 and go expressly from the concourse level directly to the upper deck in 15 seconds.

EMERGENCY EVACUATION

All Nissan Stadium staff have been trained for proper procedures should an emergency evacuation be necessary. Appropriate emergency information will be displayed on the scoreboard and/ or announced over the public address system. In the event Nissan Stadium elevators become inoperable, the ramps will serve as exit points (ushers and other security personnel will aid should anyone need it).

FAN CODE OF CONDUCT

The NFL, Tennessee Titans, and Nissan Stadium are committed to creating a safe, comfortable and enjoyable experience for all guests, both in Nissan Stadium and in the parking lots. We want all guests attending our events to enjoy their experience. Guests are responsible for their conduct as well as the conduct of their guests and/or persons occupying their seats.

To report any issues, text FANHELP issue and location to 615.205.3699 or call 615.565.4494.

FAN SERVICES

As part of our event experience, Fan Services Representatives are located throughout the Nissan Stadium concourses. Guests can obtain directions, locate stadium services, request assistance and find other useful information from each staff member.

Locations:

Lower Level – Gate 1, Gate 6, North and South End Zone Plazas, behind section 123

Club Levels – Top of the Escalator Landing

Upper Level – 309, 321, 326, 338

FIRST AID

First-aid stations can be found at each of the following locations:

Main Level - Sections 105 in the NE corner; 142 in the NW corner

Press Level - North of the elevator foyer near the freight elevator

Club Level - North of the elevator foyer near the freight elevator

Upper Level - Sections 305 and 342

Saint Thomas Hospital medical staff and paramedic units are on duty during the game for those requiring medical assistance.

Please note: Nursing mothers are welcome to utilize any First Aid location in-stadium.

FLEX SCHEDULING NOTE

The date and time of Titans games (and the opening of the gates) are subject to change by the Tennessee Titans in its sole discretion or as a result of events beyond the Tennessee Titans’ control. No refund or other remedy will be provided if the ticket holder cannot attend.

GATES & GATE ENTRY

Nissan Stadium entrances open two (2) hours prior to kickoff for Titans home games. We suggest arriving early for each event. For all other events, check NissanStadium.com.

Nissan Stadium is now partnered with Evolv, a technology-driven, next generation security system. Upon approaching the gates, do not remove any items from your clear bag or pockets. Walk through the Evolv Express system holding your clear bag and follow the instructions of gate officials. Please have your mobile ticket visible and ready to scan.

Please note, only Club and Suite Level tickets will be permitted entry through the East Club and Wesley Mortgage Club stadium entrances.

All guests are subject to Nissan Stadium entry procedures, including metal detection, bag search, and clear bag policy.

GROUP SALES

Visit https://www.tennesseetitans.com/tickets/group-tickets to request more information about Tennessee Titans group tickets and hospitality packages.

HEALTH AND SAFETY

Our commitment to guest, employee and player health and safety remains our top priority. As Nissan Stadium returns to full capacity, we remain focused on keeping Nissan Stadium ready for guests as they return to our gates.

Our Safe Stadium Plan features enhanced sanitation procedures, a more touchless experience through mobile ticketing turnstiles and bathroom fixtures, over 400 hand sanitizing stations throughout the stadium and several other health and safety protocols. The plan was created in collaboration with the NFL, MLS, national and local government entities and health experts, and we will continue to work with these parties as we reintroduce fans to Nissan Stadium.

KULTURE CITY

Guests with sensory needs can check out KultureCity Sensory Kits at our Fan Accommodations booth in Section 123 or visit our Sensory Room in Section 101. Sensory Kits include noise cancelling headphones, fidget items, and emotional rating cards. Our Sensory Room was designed by medical professionals specifically for the needs of those who may need a quieter and more secure environment while attending an event. We also have Quiet Areas located in the Mother’s Lounges at sections 310 and 337.

LOST AND FOUND

During an event, report lost and found items to Fan Accommodations located behind Section 123. You may leave a recorded message on the Lost and Found Hotline, (615) 565-4217 or submit an online inquiry.

LOST CHILDREN / PARENTS

Safety is our top priority at all Nissan Stadium events. Parents who are unable to locate their child should visit Fan Accommodations at section 123 or the closest stadium staff member for assistance.

MAILING ADDRESS

The Nissan Stadium mailing address is: One Titans Way, Nashville, TN 37213.

MASK POLICY

Face coverings are not required at Nissan Stadium, though are encouraged among non-vaccinated individuals.

MEDIA ENTRANCE

Our media entrance is located on the West side of Nissan Stadium next to Gate 6. Proper stadium-issued credentials are required for entry. All bags and belongings are subject to search.

MEDICALLY NECESSARY ITEMS

Medically necessary items are permitted at all stadium gates. For a list of approved child care items, please see CHILD CARE PRODUCTS above. If you are in need of a separate security screening, you can notify any of our security staff members who will be happy to assist.

MERCHANDISE

Novelty stands with a variety of merchandise are located throughout Nissan Stadium. The main merchandise store is located on the concourse near Section 113.

Other stands are located at: • Main Level - Sections 107, 133 and 140 • Club Level - Sections 206, 217, 230, and 241 • Upper Level - Sections 305, 318, 329, 342

VISIT TITANSPROSHOP.COM

MOBILE APP

Download the Titans Mobile App for another unique part of your Titans experience – 365 days a year! The mobile app includes the latest news and headlines, photo galleries, live in-stadium views and one-click social media sharing of all Titans content.

MOBILE TICKETING

All tickets have transitioned to be completely mobile on Nissan Stadium event days. PDF/print-at-home tickets and season ticket cards are no longer accepted at Nissan Stadium gates for entry into Nissan Stadium events.

Please have your mobile ticket pulled up on your phone as you approach the ticket turnstile. If you need assistance with your mobile tickets on event day, please visit the ticket windows by Gate 1 or find a mobile ticket specialist outside each entrance. Ticket Office personnel can assist guests who purchased through a valid source – Ticketmaster, NFL TicketExchange or the stadium’s Ticket Office. Proper photo identification is required to assist with any ticket resolution.

MOTHER’S LOUNGE

There are currently two Mother’s Lounges and one Mamava Suite available to nursing mothers. All Lounges are equipped with a changing table, an outlet, and a chair for nursing. Please note, any First Aid Station in Nissan Stadium will also accommodate a nursing mother. • East Upper Level behind Section 310 • West Upper Level behind Section 337 •Mamava Suite located on the concourse behind Section 119

PARKING

For Tennessee Titans home games, ALL Nissan Stadium Parking Lots require a Titans-issued parking pass. There are no cash lots on Nissan Stadium property on Titans gamedays, and if you do not have a Titansissue parking pass, your vehicle will not be allowed on to the campus. All other event parking pricing and information is subject to change.

Bicycle Parking is located across the street from gates 1, 3, 6, & 8.

PREMIUM SEATING

For information about all premium seating & hospitality packages please visit https://www.tennesseetitans.com/tickets/premiumseating/luxury-suites

PROHIBITED ITEMS

UPDATE: HAND SANITIZERS UNDER 8OZ AND SANITIZING WIPES ARE ALLOWED DURING THE 2021 SEASON.

Prohibited items include, but are not limited to: - any non-transparent bag larger than 4.5” x 6.5” - coolers or containers, including glass bottles, cans (aerosol and non-aerosol), thermos, hard plastic tumbler metal flasks, metal cigar/cigarette cases - seat cushions, folding and/or standalone chairs - umbrellas - strollers or baby seats - camera lenses over 6”, video cameras/recording devices, tripods poles, selfie sticks, sticks of any kind - drones, unmanned aircraft - horns, whistles or other noisemakers - weapons of any kind (including pocket knives) - outside food/beverages - illegal drugs or substances, any alcoholic beverage - animals, except service animals assisting guests with disabilities footballs, inflatable balls, balloons - any headwear or apparel with hazardous attachments including, but not limited to, spikes and blades - lights (flashlights, LED lights, etc.) - anything that creates a nuisance or disruption

During concerts and other non-sporting events, additions may be made to the prohibited items list, at the discretion of the artist and/ or management. All updates will be communicated via the Nissan Stadium website and social media channels.

PUBLIC TRANSPORTATION

InShuttle - Titan Fan Express

The Titans have teamed with InShuttle to provide a comprehensive park-and-ride system on Titans gamedays. Buses begin loading 90 minutes before kickoff and continue to run until 15 minutes after kickoff. Accessible buses are available to transport guests with disabilities. Round trip tickets for all riders are $15 (children 5 & under free - must sit in adult’s lap) and can be purchased onsite at each park-and-ride location. Buses run approximately 90 minutes after the game ends.

Contact InShuttle at 615.255.3519 for full details or visit InShuttle. com for park and ride locations.

Please note, masks are currently required for all fans on InShuttle buses.

The Titans Express

** REGULAR SEASON ONLY **

The Titans Express is a football fan’s most convenient and comfortable ride to and from games all season long.

Service begins in Lebanon with stops in Hamilton Springs, Martha, Mt. Juliet, Hermitage, and Donelson before arriving in downtown Nashville.

Only 650 tickets are available for each game. Round-trip tickets cost $15. Children age 4 and younger will not need a ticket to board; however, they are required to sit in a parent’s lap.

RADIOS

Small, single-speaker radios and headphones are permitted in Nissan Stadium for Titans games as long as they do not interfere with any other guest’s enjoyment of the game. We reserve the right to ask any patron to discontinue the use of such devices.

RECYCLING

Recycling containers are located throughout the stadium concourse and in all Nissan Stadium parking lots.

RESTROOMS

Nissan Stadium has a total of 78 public restrooms. Accessible facilities are available in all restrooms. Mother’s Lounges are located throughout the stadium. See Mother’s Lounges section for more information.