Guideline for delivering the hottest summer peak ever
FUNCTIONAL
EDUCATIONAL CYCLE
Welcome note Hello dear AIESECers in Serbia ď Š In this guide you can find educational cycle that can help you to prepare members for the hottest summer peak ever. Use it wisely. Yours Tea and Tea
Table of content Golden Circle of Global Volunteer Our Business Model Customer Flow EP management
Youth4GlobalGoals Leadership we develop Customer Happiness Usage of EXPA and YOP
Golden circle of Global Volunteer Value proposition of the product SESSION OBJECTIVE 1. Connect Global Volunteer to AIESEC Way (why, how, what) 2. Explain AIESEC Experience and role of Global Volunteer 3. How Global Volunteer product is connected to vision 2020? 4. Value proposition of the product 5. External relevance of the product
Cross-Cultural Environment Be a local in an unknown environment and experience new culture by working in a diverse and cross-cultural team. Step put of your box and broaden your horizon, becoming a citizen of the world. Volunteer Experience Volunteer abroad in NGOs or on projects that contribute to the Sustainable Development Goals. Tackle pressing global issues to create positive impact in local societies.
Develop Yourself Grow and develop by going through practical experiences and learning-by-doing. An intense cross-cultural environment allows you to increase your self-awareness and solution orientation, improve communication skills and develop a global mindset. Become the best version of yourself.
AIESEC Experience
If you need more information, check resources: AIESEC Way
Road Map
Clarity of what – HERE. Our products – HERE. Vision 2020 – HERE.
Business model of AIESEC SESSION OBJECTIVE 1. Basics of Canvas Business Model 2. How do we function as an organization? 3. What is the role of OGX in business we run?
Canvas Business Model of AIESEC
If you need more information, check resources: Explained Canvas Business Model– HERE. Business model of AIESEC– HERE. AIESEC Business Model– HERE.
Customer Flow SESSION OBJECTIVE 1. Understanding the flow and behaviors of our customers during interaction with us 2. Implementation checklist and our progress 3. What is our role in each Customer Flow phase? 4. Give an external example and follow up with Customer Flow in AIESEC
Customer Flow checklist
If you need more information, check resources: Customer Flow– HERE. Our role in each phase
EP Management SESSION OBJECTIVE 1. Communication with EPs – how to, how often, on which channels 2. Behaviors with EPs 3. How to deliver Open Day? 4. How to deliver interview? 5. How to create newsletters?
If you need more information, check resources: Really good emails – HERE. How to communicate effectively with customers - HERE. Customer experience matters – HERE.
Youth4GlobalGoals SESSION OBJECTIVE 1. Explain what the SDGs are and how we are shaping our operations towards it 2. Give example of external organization contributing to SDGs 3. Connect SDGs with Global Volunteer and what is AIESEC contribution 4. Give example of some Global Volunteer projects from YOP
If you need more information, check resources:
Sustainable Development Goals
Global Goals– HERE. SDGs and AIESEC– HERE. Leave No One Behind– HERE. He for she – HERE.
Leadership we develop SESSION OBJECTIVE 1. Leadership Development Model in a nutshell 2. What is the role of AIESEC membership in developing leadership? 3. Why and how are we developing leadership?
Leadership Development Model
If you need more information, check resources: Leadership Development Model – HERE. Value Delivery Summit– HERE.
1. Standards & Satisfaction SESSION OBJECTIVE 1. Get to know Standards and Satisfaction 2. XPP and case solving process 3. Responsibilities of sending and hosting entities 4. What is our role in fulfilling standards?
Internal Control Board
If you need more information, check resources:
Standards and Satisfaction
Global Compendium– HERE. S&S page– HERE. ICB page– HERE. AIESEC insurance– HERE.
2. Inner & Outer Journey SESSION OBJECTIVE 1. The role of Inner and Outer Journey 2. Goal Setting process based on LDA results 3. Lead facilitation EXCHANGE EXPERIENCE
Lead Environments
If you need more information, check resources: Inner & Outer Journey
EP LEAD
Leadership Development Model – HERE. Value Delivery Summit– HERE. Lead facilitation– HERE. Goal setting process– HERE.
3. Leadership Development Qualities SESSION OBJECTIVE 1. Explain the process of creating LDM 2. What does every LDQ and LDD mean? 3. OPS delivery Lead sessions based on LDD
If you need more information, check resources: Leadership Development Descriptors
Leadership Development Qualities
Leadership Development Model – HERE. Value Delivery Summit– HERE. Lead facilitation – HERE. Lead sessions - HERE. OPS agenda - HERE.
Customer Happiness SESSION OBJECTIVE 1. Give examples how companies are treating their customers. 2. Give example of good and bad customer service. What are the conclusions? 3. Set rules and behaviors that we need to respect in interaction with customers. 4. How to position AIESEC brand while communicating with customers? 5. How to conduct relationship with customer during the Customer Flow?
If you need more information, check resources: What is customer service?– HERE. Infographics - HERE. Inbound changes – HERE. Customer service fundamentals – HERE. How to make the customer the hero of your story – HERE.
Usage of EXPA and YOP SESSION OBJECTIVE 1. How to create and fulfill profile? 2. How to track analytics? 3. How to assign EP manager and to follow Customer Flow statuses? 4. How to use and search opportunities on YOP? 5. How to take LDA?
If you need more information, check resources: Leadership Development Model – HERE. Example for AIESEC in UAE– HERE.
The members must love the organization before the customers ever will.