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1. A user is having trouble connecting to the Internet. Which of the following commands should a technician use,from the user's workstation, to ensure that the workstation has a valid IP address? A. NETSTAT B. PING C. IPCONFIG D. TRACERT Answer: C
2. Which of the following operating systems supports full BitLocker functionality? A. Windows XP B. Windows 7 Professional C. Windows Vista Home D. Windows 7 Enterprise Answer: D
3. Which of the following protocols could a technician use to connect a smartphone to an email server? (Select TWO). A. SMTP B. POP3 C. HTTP D. SNTP E. ICMP Answer: AB
4. Which of the following should a technician do FIRST to secure a mobile device? A. Assign a passcode B. Download updates C. Disable GPS D. Install antivirus Answer: A
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5. When running Windows XP, which of the following would give a list of switches for the CHKDSK command? A. chkdsk ~? B. chkdsk :? C. chkdsk /? D. chkdsk \? Answer: C
6. Which of the following commands would a technician use to move one directory above or below the one the technician is currently in? A. DIR B. RD C. CD D. MD Answer: C
7. A virtual machine running locally would be BEST utilized in which of the following situations? A. On a PC with minimal RAM B. Patch testing before rollout C. Thick client configuration D. Gaming workstation configuration Answer: B
8. A user states that the computer takes a long time to load the desktop after login. Which of the following tools should be used to help remediate the problem? A. Disk Management B. FIXMBR C. MSCONFIG
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D. SFC Answer: C
9. Which of the following security threats involve shoulder surfing and phone phishing? A. Man-in-the-Middle B. Social engineering C. Trojan virus D. Spyware Answer: B
10. Which of the following operating systems supports full usage of 8GB DDR3 RAM? A. Windows 7 Professional x86 B. Windows 7 Home Premium x64 C. Windows XP Professional D. Windows Vista Home Premium x86 Answer: B
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