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1. Which of the following substances are restricted under Restriction of Hazardous Substances (RoHS)? Each correct answer represents a complete solution. Choose all that apply. A. Iron (Fe) B. Cadmium (Cd) C. Mercury (Hg) D. Lead (Pb) Answer: D, C, and B
2. Your office uses Windows Vista. This morning, a patch was applied automatically. Suddenly, the users who have scanners attached to their computers complain that they cannot access the scanners. When you check their Device Manager, you notice there is no exclamation point next to the scanner. What should you do now? A. Manually uninstall and reinstall the device driver. B. Reinstall Vista. C. Find a Vista compatible scanner. D. Roll back the patch. Answer: A
3. Which of the following terms describes software technologies that improve portability, manageability and compatibility of applications by encapsulating them from the underlying operating system on which they are executed? A. Failover B. System hardening C. Application virtualization D. Encapsulation Answer: C
4. You are responsible for technical support at a hospital. Recently, all computers have been upgraded to Windows Vista 64 bit. However, you have a particular custom application that runs only in 32 bit. What should you do?
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A. You will have to uninstall the upgraded operating system. B. You will need a 32-bit version of Vista, not 64 bit. C. Use compatibility mode to run the 32-bit application. D. You will need to get the upgraded 64-bit version of the application. Answer: C
5. Your customer is using Windows Vista and complains about the quality of picture he is getting on his monitor. You find that you cannot adjust the refresh rate or the resolution. What is the most likely cause? A. The monitor is not compatible with the video card. B. The video card is not recognized by Windows. C. The video card has failed. D. The video card does not have enough video RAM. Answer: B
6. Which of the following maximum resolutions does the UXGA video technology supports? A. 1600 x 1200 B. 2560 x 1600 C. 1280 x 1024 D. 2048 x 1536 Answer: A
7. Which of the following typically involves the provision of dynamically scalable and often virtualized resources as a service over the Internet? A. Terminal services B. Thin client C. Cloud computing D. Application Virtualization Answer: C
8. Which of the following virus is a script that attaches itself to a file or template?
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A. Boot sector B. Macro virus C. Trojan horse D. E-mail virus Answer: B
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