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Microsoft MB6-889 Exam
Title : Microsoft Dynamics AX 2012 Service Management
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Microsoft Exam MB6-889 test name: Microsoft Dynamics AX 2012 Service Management Published:
April 26, 2012
Language(s): English Audience(s): Information Workers Technology: Microsoft Dynamics AX 2012 Type:
Proctored Exam
Microsoft MB6-889 Credit Toward Certification When you pass Exam MB6-889: Microsoft Dynamics AX 2012 Service Management, you complete the requirements for the following certification(s): Microsoft Dynamics Certified Technology Specialist
Microsoft MB6-889 exam test topics Skills Being Measured Managing Service Agreements (13 percent) Create a service agreement header. This topic may include: understand the use and impact of project management, project accounting and validation settings; set up project or category validation; set up or use service agreement groups; create service agreement headers Create service agreement lines. This topic may include: create new service agreement lines; search for service agreement lines to copy; understand the concept of service objects; set up service object groups; create service tasks; create service object relations or service task relations; specify service task notes Create a service agreement from another source. This topic may include: copy lines from another service agreement; create service templates and service template groups; copy a service template into a service agreement; create a service agreement from a sales order
Managing Service Orders (13 percent) Set up service parameters. This topic may include: define settings for service order creation; set up service order default
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activities; set up service stages; set up and view stage reason codes Create a service order manually. This topic may include: create service order headers; create service orders or service order lines manually; create service object relations or service task relations with service orders; create CRM activities when creating service orders Create a service order automatically. This topic may include: combine service orders; describe service intervals; describe and use time windows; create a service order from a service agreement or sales order Manage a service order This topic may include: process service orders; create item requirements; cancel or delete service orders; post a service order from a service order, service agreement, or project; post a service order to a project; invoice service orders
Managing Service Level Agreements (SLAs) (12 percent) Set up SLAs. This topic may include: create SLAs; view information about SLAs and service orders; create service agreement groups; filter service agreements by group Set up time recording. This topic may include: start, stop, and restart time recording; create reason codes; understand the process of service order sign-off; define the different service order stages; use service order stages to stop time recording
Managing the Service Dispatcher (14 percent) Set up the dispatch board. This topic may include: set a preferred technician; create activity types; create dispatch teams and assign resources; describe the concept of color-based priorities; set the default date interval on the dispatch board Manage service orders by using the dispatch board. This topic may include: describe service order integration; create new service orders and assign activity types; set a default start time on service order headers; set default values on service orders
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Manage activities by using the dispatch board. This topic may include: describe activity management in the dispatch board; create activities on lines; perform typical activity actions; assign time values to activities; reassign activities; change time assignments; monitor activities; view undispatched activities; jump between forms to view activities
Managing Repairs (12 percent) Set up a repair management process. This topic may include: understand the repair management process; set up or define symptom areas, symptom codes, and conditions for specified symptoms; set up diagnosis areas and diagnosis codes Diagnose and resolve problems. This topic may include: set up resolutions and repair stages; create and finish repair lines; create service order transactions for repairs
Managing Bill of Materials (BOM) Versioning (11 percent) Create and modify a template BOM. This topic may include: Create or modify template BOMs Create and modify a service BOM. This topic may include: create service BOMs; describe the functions available for service BOMs; move a service BOM from one service object relation to another; update service BOMs; view service BOM reports; replace component items; modify service BOMs by using the BOM Designer
Managing Service Subscriptions (12 percent) Create and modify subscriptions and transactions. This topic may include: create subscription groups, subscription fee categories, or subscriptions; create and invoice projects; create or adjust subscription fee transactions; set up or update an indexed base price for a subscription Manage subscription revenue. This topic may include: invoice subscription fee transactions; create credit notes for subscription transactions; accrue revenue from subscription fee transactions; reverse subscription accruals; examine ledger transactions and posting of accrued revenue; set up subscription parameters
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Managing Services in the Enterprise Portal (13 percent) Manage service orders in the Enterprise Portal for technicians. This topic may include: describe service order management in the Enterprise Portal; create, access, or edit service orders; create or edit service order lines; create repair lines; view repair lines, object relation lines, and task relation lines; view service agreements; describe Role Center concepts Manage service orders in the Enterprise Portal for customers. This topic may include: access and view the status of service orders in the Enterprise Portal; create service orders; view subscriptions; review web service orders; transfer web service orders to the Service orders form
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