Human Resources

RAY MALONE

Director

PEGGY MOULDEN

HR Benefits Coordinator

LATAMRA SELLS

HR Generalist In the midst of a very challenging year, the Human Resources Department experienced a remarkable year of work and ministry. With our stated purpose as our guide, “To support the mission and ministries of the BGCT by helping leaders attract, train, and retain quality staff members,” we have exceeded our expectations and goals.

In the midst of COVID-19, we faced two immediate challenges that tested the focus and metal of our HR Department: Having to replace our benefits administrator in August and installing our new Human Resource Information System,UKG (United Kronos Group), in October right before open enrollment.

Anytime you lose a key member of your staff, you are presented with challenges. On the plus side, you are also presented with opportunities. We conducted an internal review of our HR processes and procedures. We evaluated the critical things we do to look for opportunities to improve our performance, and thus, our ability to serve our ministries. To say we were stretched was putting things mildly. However, God allowed Peggy Moulden, our former BSM administrative assistant, to become our new benefits administrator in early September.

Aligning our staff with our mission.

There is a saying that says, “If you don’t know where you are going — any road will get you there.” But it’s easy to see that this approach can lead to being very busy but not necessarily accomplishing what needs to be done. It’s important everyone be on the same page and know what they are doing contributes to the overall mission and ministry. We set out to see how we could help support this type of organizational alignment. With this in mind, we created a new employee orientation process that helps our staff know our history, where we are today and where we are going. The process also gives our staff the opportunity to meet with our leadership and get answers to questions that are important to them and their families. We made the decision to have all employees go through the process so we are all working from a consistent foundation of knowledge and direction. HR also continues to refine our performance appraisal process. Here, we give our employees a formal way to ensure they know what is expected of them as they perform their ministry and how well they are doing against those expectations. Both processes help us, as an organization, ensure all our efforts are aligned with our mission and ministries.

The move to a new HRIS

The move to our Human Resource Information System was stressful for our staff. Everyone was affected by the move, and we were there to help. We employed our expertise in change management and employee relations to advise on ways to honor our past relationship with Paycom as well as embrace our new relationship with UKG that began in early October.

A resource to churches

We receive inquiries from churches about Human Resources related issues. While we always counsel our churches to seek professional legal and financial advice, this year we were able to offer suggestions relating to hiring, employee relations issues and various church/pastor issues.

These are but a few examples of the ways we have worked every day this year in service to our BGCT staff, churches and ministries. We in HR are blessed and we thank you for the opportunity you give us to serve in His name. We look forward to hopefully being able to help you in some way this coming year.