CROSBY’S FOURTEEN STEPS TO QUALITY IMPROVEMENT Dr.V.Thanikachalam
1.Management’s commitment ď Ž
Make it clear that the Institute’s management is committed to quality for the long -term.
2.Quality teams ď Ž
Form Inter-departmental quality teams
3.Current and Potential Problems
Identify where current and potential problems exist. Curriculum Instruction Training Placement Counseling
4.Cost of Quality ď Ž
Assess the cost of quality and explain how it is used as a management tool.
5.Quality Awareness
Increase the quality awareness and personal commitment of all employees. Faculty Technical support staff Students
6.Action
Take immediate action to correct problems identified. Form committees Investigate Analyze Conclude Implement
7. Zero Defects
Establish a zero defects program. Marking schemes Course Schedules Lab. Work Field work Project work Examination schedules
8. Train Supervisors/Faculty Members/Advisors ď Ž
Train supervisors to carry out their responsibilities in the quality program.
9.Zero Defects Day ď Ž
Hold a Zero Defects Day to ensure all employees are aware there is a new direction.
10.Improvement Goals ď Ž
Encourage individuals and teams to establish both personal and team improvement goals.
11.Feedback ď Ž
Encourage employees to tell management about obstacles they face in trying to meet quality goals.
12.Recognition ď Ž
Recognize employees who participate.
13. Quality Councils ď Ž
Implement quality councils to promote continual communication.
14.Quality Improvement Process ď Ž
Repeat everything to illustrate that quality improvement is never-ending process.