DEMING’S 14 POINTS OF QUALITY CONTROL Dr.V.Thanikachalam
1.CREATE CONSISTENCY OF PURPOSE WITH A PLAN
OBJECTIVE IS CONSTANCY OF PURPOSE FOR CONTINUOUS IMPROVEMENT MAINTAIN AN UNWAVERING COMMITMENT TO QUALITY QUALITY IS NOT SHORT-TERM PROFIT QUALITY SHOULD BE AT THE HEART OF ORGANIZATION PURPOSE
2. ADOPT THE NEW PHILOSOPHY OF QUALITY
QUALITY AS A MEANS OF SURVIVAL AND GLOBAL COMPETITIVENESS REJECT POOR SERVICE REJECT POOR WORKMANSHIP REJECT INFERIOR MATERIAL REJECT DEFECTIVE PRODUCTS COMMIT TO CULTURE OF QUALITY ALL EMPLOYEES SHOULD SUPPORT
3.CEASE DEPENDENCE ON MASS INSPECTION
QUALITY CAN’T BE INSPECTED BUILD QUALITY FROM THE START CONTINUOUS PROCESS IMPROVEMENT REDUCES COSTS INCURRED IN BY CORRECTING ERRORS
4.END THE PRACTICE OF CHOOSING SUPPLIERS BASED ON PRICE
LEAST COST IS NOT NECESSARILY THE BEST COST EVALUATE THE VENDER QUALITY
5.IDENTIFY PROBLEMS
WORK CONTINUOUSLY TO IMPROVE THE SYSTEM RESULTS FROM STUDYING THE PROCESS ITSELF, NOT THE DEFECTS DETECTED DURING INSPECTION
6.ADOPT MODERN METHODS OF ON THE JOB TRAINING
TEACH EMPLOYEES THE BEST METHODS ACHIEVING QUALITY IN THEIR JOBS USE STATISTICAL QUALITY CONTROL TOOLS
7.FOCUS ON THE QUALITY
ELIMINATE DEFECTS ELIMINATE REWORK
8.DRIVE OUT FEAR
INTRODUCE SECURITY IN THE MINDS OF EMPLOYEES INVITE QUESTIONS INVITE SUGGESTIONS CREATE A CLIMATE OF OPENNESS
9. BREAKDOWN BARRIERS BETWEEN DEPARTMENTS
CREATE REGARD FOR OTHERS ENCOURAGE OPEN COMMUNICATION AND COORDINATION BASED ON THE COMMON ORGANIZATION GOALS
10. REQUEST IMPROVED PRODUCTIVITY
PROVIDE METHODS TO ACHIEVE IT IMPROVE MANAGEMENT SYSTEMS DO NOT EXHORT TO ACHIEVE RESULTS
11. INTRODUCE TARGETS BASED ON QUALITY STANDARDS яБо
DEVELOP PERFORMANCE STANDARDS BASED ON QUALITY
12. REMOVE BARRIERS TO PRIDE OF WORKMANSHIP яБо
INTRODUCE SYSTEMS THAT ATTEMPT TO OVERCOME OBSTACLES IMPOSED BY INADEQUATE MATERIAL, EQUIPMENT OR TRAINING
13. INSTITUTE APPROPRIATE EDUCATION AND TRAINING
TRAIN THE EMPLOYEES ON THE USE OF NEW TOOLS AND TECHNIQUES OF QUALITY CONTROL PROVIDE INSTRUCTION IN TEAMWORK FACILITATE QUALITY CULTURE
14. CREATE CULTURE BASED TOP MANAGEMENT
TRANSFORM MANAGEMENT STYLE AND STRUCTURE ENCOURAGE QUALITY CULTURE