INTRODUCTION TO TOTAL QUALITY Quality management in technician Education programs
Suppliers-Processes-Customers
Suppliers State government SBTET-SPIU_DTE Central government MHRD_NPD_NPIU_AICTE ACADEMIC CONSULTANTS
PROCESSES
TRANSFERMATION CURRICULUM IMPLEMENTATION INSTRUCTIONAL DELIVERY EVALUATION AND GRADING GUIDANCE AND COUNSELLING INDUSTRIAL EXPOSURE ON THE JOB TRAINING PLACEMENT
PRODUCTS
TECHNICIONS SERVICES CONSULTANCY PROJECTS PROTO TYPES DEVELOPMENT JOB WORKS LEASING
CUSTOMERS
STUDENTS LOCAL GOVERNMENT ENGINEERING DEPARTMENTS PRIVATE INDUSTRIES NGOs COMMUNITY
CUSTOMER REQUIREMENTS
STUDENTS Competencies Counseling Placement Student services Communication Feedback
CUSTOMER REQUIREMENTS
MARKERT ANALYSIS Ability to meet the needs? Capability ? Continuous meeting ? Monitoring ?
SUPPLIERS DEMANDS
RULES COMPLAINCE NORMS AND STANDARDS OUTPUTS/TARGETS FORMAL PROGRAMS NONFORMAL PROGRAMS COSULTANCY PROGRAMS TECHNOLOGY TRANSFER
QUALITY
QUALITY SHOULD BE AIMED AT NEEDS OF THE CUSTOMER, PRESENT,and FUTURE--- Deming CONFORMATION TO REQUIREMENTS--- Crosby
Quality яБо
FITNESS FOR PURPOSE OR USE--Juran
QUALITY яБо
THE TOTALITY OF FEATURES and CHARACTERISTICS OF A PRODUCT OR SERVICES THAT BEAR ON ITS ABILITY STATED OR IMPLIED NEEDS---- ISO 8402
QUALITY
QUALITY INVOLVES MEETING OR EXCEEDING CUSTOMER EXPECTATIONS QUALITY APPLIES TO PRODUCTS,PROCESSES and ENVIRONMENTS. QUALITY IS AN EVER-CHANGING STATE.
QUALITY---a dynamic state яБо
QUALITY IS A DYNAMIC STATE WITH PRODUCTS,SERVICES,PEOPLE, AND ENVIRONMENTS THAT MEETS OR EXCEEDS EXPECTATIONS
TOTAL QUALITY MANAGEMENT яБо
CONSISTS OF COTINUOUS IMPROVEMENT ACTIVITIES INVOLVING EVERYONE IN THE ORGANISATION IN A TOTALLY INTEGRATED EFFORT TOWARD IMPROVING PERFORMANCE AT EVERY LEVEL.
IMPROVED PERFORMANCE ď Ž
ď Ž
Directed toward satisfying such crossfunctional management techniques,existing improvement efforts, and technical tools under a disciplined approach focused on continued process improvement. Ultimately focused on increased customer satisfaction
REPUTATION яБо
BUILT UPON COMPETITVE ELEMENTS OF QUALITY,RELIABILITY,DELIVERY, AND PRICE OF WHICH QUALITY HAS BECOME STRATEGICALLY THE MOST IMPORTANT.
POOR REPUTATION ď Ž
Once an organization acquires a poor reputation for quality,it takes a very long time to change it.
National reputation ď Ž
Reputations ,good or bad,can quickly become national reputation.
LEARNING OF QUALITY яБо
THE MANAGEMENT OF THE COMPETITVE WEAPONS, SUCH AS QUALITY, CAN BE LEARNED LIKE ANY OTHER SKILL,AND USED TO TURN ROUND A POOR REPUTATION,IN TIME.
Information requirements ď Ž ď Ž
Characteristics of performance and reliability Any obligatory regulations or standards governing the nature of the product or service
MARKET DEMAND
COMPETANTANT TECHNICIANS PROBLEM SOLVING CAPABLITY LIFE LONG LEARNING COMMUNICATION TEAM DEVELOPMENT QUALITY LEADERSHIP
MARKET RESEARCH
CUSTOMER SURVEYS QUALITY PANEL OR FOCUS GROUP TECHNIQUES BRAINSTROMING AND DISCUSSIONS ROLE ANALYSIS NEEDS ANALYSIS
QUALITY CONTROL яБо
QUALITY CONTROL IS THE EMPLOYMENT OF ACTIVITIES AND TECHNIQUES TO ACHIEVE AND MAINTAIN THE QUALITY OF A PRODUCT,PROCESS OR SERVICE
QUALITY ASSURANCE яБо
QUALITY ASSURANCE IS THE PREVENTION OF QUALITY PROBLEMS THROUGH PLANNED AND SYSTEMATIC ACTIVITIES.
Quality starts with marketing ď Ž
Marketing establishes the true requirements for the product or service.These must be communicated throughout the organization in the form of specifications.
QUALITY IN ALL FUNCTIONS
ALL MEMBERS OF AN ORGANISATION NEED TO WORK TOGETHER ON ORGANISATIONWIDE QUALITY IMPROVEMENT. The co-operation of everyone at every interface is required to achieve perfection.
Total Quality Approach
Strategically based Customer focus Obsession with quality Scientific approach to decision making and problem solving Teamwork Continuous process improvement
Total Quality Approach -contd
Education and Training Freedom through Control Unity of Purpose Employee Involvement and Empowerment
Total quality pioneers
W.Edwards Deming Joseph M.Juran Philip B.Crosby
The Deming Cycle
Plan Do Check Act Analyze
Juran’s three basic steps to progress
Achieve structured improvements on a continual basis combined with dedication and a sense of urgency. Establish an extensive training program. Establish commitment and leadership on the part of higher management.
The Juran Trilogy ď Ž ď Ž
Quality planning Quality control Quality improvement
Organization’s failure
85% of organizations failures are the fault of the management 15% of them are fault of the workers
End ď Ž
Thank you