Student Services
In Technical Education
Customers of Education Primary customer- students Secondary customer-employers Tertiary customers-clients
Systems Model Input Educational process Output Feedback
Input Grants-in-aid from the Government Fees(tuition ,laboratory,examination) Internal revenue generated Donations received Teachers expertise provided Equipment,tools,infrastructure Services
Process Teaching Testing Training Counseling Guiding Placing Rewarding Evaluating
Output-Primary Professionals,technicians Engineers,technologists,scientists, Managers,teachers,inventors, Entrepreneurs,researchers, Builders,planners,organizers, Evaluators Creators, Etc
Output-Secondary New theories New models New processes/improved processes Solutions Patents Consultancy programs Services
OUTCOME Contribution to state / national development Technology development Contribution to GDP Inventions Exports Environmental protection programs Sustainable development
Enabling Factors Open boundary Internal feedback External feedback Autonomy Continuous process improvement Organizational development Organizational transformation Reengineering
Goals Creation of knowledge Development of professionals Providing consultancy services Technology transfer
Critical Process
Critical process Student services Transformation Guidance in course planning Campus placement
Student Services Leadership development Career guidance Counseling services Induction Coaching Mentoring Finance
Student Services---cont. Housing Placement Medical Transcripts Social/recreation/sports Professional Association Students Union
Student Affairs Division College administration devoted to student development Professionally analyses the student needs Assists the students to grow in the chosen field
Student Personnel Administration Division of specialization to train to the faculty to handle the Student Affairs. Conducts research in Student Affairs Organizes the seminars in the Student Affairs
Training and placement officer Highest priority is given to student services Receives the new students Conducts induction programs Assists in housing Guides in obtaining financial assistance Councils the students
Career Guidance Placement services Judicial services Assistance in obtaining visa Conducts tours Assists in professional development Assists in transportation
Success of the University/Polytechnic Largely depends on the student services offered
Indian Context Training and placement officer plays a partial role Establishment assistant does a bit of the job Deputy warden does a part of the job Students council themselves All in bits and pieces No professional approach
Problems in Students Services Curriculum Instruction Evaluation Degree awards Transcripts Finance Housing
---problems‌ Career guidance Placement services Infrastructure Professional development Co-curricular activities Alumni activities
Solution Identify the problems Analyze Generate solutions Evaluate Select the suitable solution Implement Form quality circle
Interventions Faculty College administration Directorate of Technical Education University AICTE
Faculty role Curriculum design Instructional design Guidance Counseling Professional development
College/Polytechnic Administration Infrastructure Placement Finance Resources Creation of students affairs division Professional training
Directorate of Technical Education/Education Department Guideline Funds Training Auditing Rules
University/state education department Policy Standards Norms Evaluation
AICTE National norms National programs Funds Seminars
Planning for 2006-2007 Industrial training Guidance and counseling cell Campus placement Supervisory development Entrepreneurship programs
Student advisors Maintaining the progress record Providing the information on courses Competitive examination schedules Employment exchange registration Student seminars Details about BE/B Tech Programs Scholarships details
Student seminars Planning Formation of committees Scheduling Brochures Organization
Supervisory development programs Communication training Leadership development Small group discussion Conflict resolution Appreciative enquiry Problem solving methods Decision making process
Participative management Quality circle Self evaluation Goal generation Time management Excellence
Intelligence The ability to focus attention on important things is a defining characteristic of intelligence
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