YOUR HEALTH COVID VACCINE For vaccination information, please visit shoppersdrugmart.ca/covid19 for the quickest route to register for a vaccine. I know that there are some limitations for people who cannot access online booking portals and have limits with technology. For those who fall into that category, please reach out to the team directly. Please connect with us and we’ll help in the best way that we can. We are on the cusp of a major positive change in all of this pandemic business and it is just a matter of time before we make our grand exit.
JONATHAN NHAN, RPh, CDE Pharmacist / @nhanjonathan903
As you may be aware, we have begun administration of the COVID-19 vaccine by AstraZeneca. As a result, we have seen unprecedented interest and volume of queries come into the store! I think that this is great to see so many people ready to move forward towards the end of what may seem like a very long tunnel. I’m writing this in hopes of reaching some of our customers and patients who may have had difficulty and frustration with getting in touch with the pharmacy team over the past few weeks. I hear your messages about phone lines not working and difficulty reaching the pharmacy team. I’m hoping that by the time you read this, there will be some return to a volume that the system was originally designed to handle. You may also be aware by now that there is an online portal to register for notification about when a vaccine appointment is available to you.
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Please be patient with us. Our team has been working constantly and consistently to provide the best care that we can while addressing the new programs, changes, processes, and tools to make it all happen. It might be a bit rocky right now, but at the end of the day, as a team, we care greatly for our patients. Some days, our individual situations may cause us to act in a less than optimal manner. I know many who come into the store needing our help may be less than optimal as well. A little patience and understanding from all sides will go a long way. I appreciate you.
I’ve seen and heard so many positive messages and excitement from people who have received their first dose of the vaccine. Thank you for that overwhelming positivity. It really is a positive lift for us and is the reason we do what we do. For all of you who are patiently waiting, thank you for your patience and understanding. We will be there soon. Please reach out directly to me if there’s anything that you may need. The email asdm903@shoppersdrugmart.ca goes directly to me and I will address it as soon as I can.
ETOBICOKE LAKESHORE PRESS
