ARTICLE FEATURES . Hospital Hotel Services
Hospital Hotel Services Welfare, physical and psychological health, and a new step towards the future
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mong the numerous developments that hospitals are constantly witnessing in order to meet the patients’ aspirations and provide them with the best service, hotel services have been at the core of these developments, whether in terms of hospital engineering or the quality and level of service provided. It is known that hospital hotel services are non-medical services provided by the hotel services department in the hospital to patients with the aim of improving the patient’s psychological and physical condition while improving the impression of the hospital services. The main motivation behind this qualitative step stems from the medical sector's realization of the importance of the patient's psychological comfort and its reflection in the improvement of his medical condition and his recovery. Arab hospitals have been introducing this development into their programs as part of their pioneering achievements.
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Hospital hotel services include many aspects, namely nutrition, cleaning and laundry services, entertainment and recreational areas, such as the hospital garden, as well as the courtesy of employees who are selected among the specialists in these services in hospitality schools. In addition, attention is paid to mattresses and furniture etc. to ensure patient comfort at all levels.
In order to achieve these services in the best way possible, it is imperative to allocate a sufficient budget to improve the quality of these services, train new workers before assuming their duties, educate citizens on how to deal with hospital facilities, in addition to the hospital administrations’ attention, follow-up and monitoring of the quality of hotel services. The importance of this sector is that it opened the door to cooperation between hospitals and hotels on the one hand, and between hospitals and hotel service training schools in the hospital on the other hand. It also opens new job opportunities and, more importantly, leads to a better service for the patient, which is the ultimate goal of every hospital.
Diversity of services Hospital hotel services are non-medical services provided by the hotel services department in the hospital to patients with the aim of
