#Hospotel
HOSPOTEL, The future hospital with seamless integration of wellness and hotel By Dr. Prem Jagyasi, a Times Award-Winning Global Speaker and Certified Corporate Trainer
F
rom my past experience in the healthcare sector, I strongly believe hospitals will need to provide something more than medical services for improved outcomes and patient satisfaction. In comes HOSPOTELS that take a holistic approach to patient well-being with the proper amalgamation of hospitality and wellness services. The future hospitals or HOSPOTELS are likely to implement more cross-sectoral services borrowing from hotels and wellness resorts that will significantly impact the patient’s journey to healing.
Changing mindsets and expectations will drive HOSPOTELS Patients expect to be treated as guests;
SEPT.OCT 2021
64
this has been a vital shift in the overall mindset. In the hospital, a patient goes through an emotional roller-coaster that can impact his/ her treatment and recovery. I have keenly observed, hospitals addressing the patient’s expectations with more emphasis on care, comfort, and convenience factors have experienced better outcomes in all respects. Today, the need is even more. Assessing patients’ demands and expectations is not easy, but more or less, the following aspects could serve as the baseline. • A residential feel in the clinic or hospital just as a guest feels in a hotel. No intimidating ambience or the ice-cold mechanical approach of physicians,
CREATING A RELAXING AND TENSION-FREE AMBIENCE IS THE FIRST THING HOSPOTELS WILL FOCUS ON.
