2 minute read
Membership
Knowing who to contact for particular inquiries can be difficult, but our Membership team is eager to help point you in the right direction. They've put together a cheat sheet for the needs of our Arbutus Club community. Accessing important information just became easier.odigen.
What can Club Reception help me with?
⊲ GUEST SIGN-IN
for Food & Beverage or facilities
⊲ INFORMATION
about upcoming Club events
⊲ DIRECTIONS
How to navigate the Club
⊲ SCHEDULES
What's going on in our facilities and service areas
⊲ BOOKINGS &
RESERVATIONS
� Courts � Physio, Massage, & Wellness � Reservations in The Fireside
Membership
⊲ LOANING EQUIPMENT
� Tennis, Squash & Pickleball racquets � Squash & Pickleball balls � P1 Bike Locker FOB � Padlocks for Day Lockers � Towels � Purchasing swim diapers, balls, & locks
⊲ MEMBER PROFILE UPDATES
� Facial recognition photo (add or update) � Intermediate Members account reactivation � Caregiver (add or remove)
⊲ CARDS, FORMS, PASSES, & PAYMENTS
� Accounting Pre-authorized Payment Form � Member payments (cheque drop off for Accounting) � Membership Change Forms for member pick-up � Introductory Letters for Reciprocal Clubs � Parking passes � Special Guests pass � Group Fitness class pass (FitPass) � Comment Cards
⊲ VALUABLE LOST & FOUND ITEMS
� Small/valuable items like jewelry, watches, cellphones, earbuds, prescription glasses, and sunglasses. All other items are brought to Main Rink Lost & Found bins.
⊲ ARBUTUS CLUB GIFT CARDS
� From the Spa at Arbutus to The Shoppe, we have gift cards for many of our service areas
Membership
How can the Duty Managers help me?
⊲ A PRIMARY PATHWAY FOR ALL CLUB INQUIRIES
Our Duty Managers attend to member's comments and concerns with a facility or their fellow members. They can help direct members to the appropriate department for further assistance.
� Security issues � Maintenance issues � Behaviour unbecoming of a member � Staff issues
Office Administrator assists with:
⊲ GENERAL ACCOUNT INQUIRIES
Contact our Office Administrator, Alexander Karanis, for tasks such as updating member account information (eg. changing email or mailing adresses), at
akaranis@arbutusclub.com 604-269-8824 � Membership payments � Special guest requests � Intermediate membership changes � Caregiver requests
� Membership change forms For Ex Intermediate Memberships contact Henry Kim, Facility Manager & Membership Services at:
604-269-8792 hkim@arbutusclub.com
For all other inquiries contact Christine Piner, Director of Memberships, at:
