CITG General Info and Policies

POLICIES For your safety and the safety of those around you, we do not allow smoking (including vaping), personal fireworks, pets, or open flames in the concert area.

TABLE ETTIQUETTE A table ticket reserves a seat at a patio-style table with chairs for four. If you do not purchase a complete table, other people may be seated with you. All people at the table, including children and infants, must have a reserved table ticket. Strollers placed at a table also require a table ticket. If you purchase two adjoining tables, you may push them together if you desire. Each table is covered by a vinyl tablecloth. You may set the table in any way you desire with the exception of open flames. For the safety and convenience of others, please do not place coolers or other items in the aisles. Table taller than an ice chest are not permitted on the lawn area.

CONCESSIONS & MERCHANDISE Pack your own picnic, purchase concessions onsite, or pre-order your dinner from our official Picnic Partner, Central Market, at (817) 337-9307. Food, beer, and wine are available on-site from the Rock Springs Café.

PROHIBITED ITEMS AND BEHAVIOR • Animals (except service animals to aid guests with disabilities) • Non-motorized and motorized vehicles/devices (except that aid guests with disabilities) • Fireworks, firearms, and weapons of any kind** • Drones • Laser pointers • Obscene or indecent clothing • Noisemakers or noise making devices of any kind • Signs or flags on sticks or poles, or larger than what one person can hold • Balloons • Any other item determined by festival management to be dangerous or inappropriate

All persons and/or their belongings are subject to search. Guests who appear to be inebriated and unmanageable will not be permitted admittance into the venue and/or removed from it. Vioaltors of the rules of and state or city laws will be refused admission.

**Exceptions will be made for law enforcement personnel. Off-duty law enforcement personnel with weapons must register with the Director of Festival Operations upon entry.

FIRST AID & EMERGENCIES There is a FIRST AID tent, located near the concessions/restroom area, where medical treatment is available. FWFD EMTs are positioned there and are ready to respond to medical emergencies. Patrons needing medical assistance are encouraged to contact these EMTs or a nearby staff member.

• Patrons experiencing a non-medical emergency are encouraged to contact a nearby event staff member or a

Police Officer for assistance • In the event of a venue-wide emergency, please remain calm and follow the instructions of event staff for the proper emergency response. CODE OF CONDUCT Concerts in the Garden is committed to creating a safe, comfortable, and enjoyable entertainment experience. The following Code of Conduct is enforced for all concerts and applies to the audience area, the surrounding areas within the Botanic Garden, and the parking lots. Patrons have a right to experience an environment where:

• Patrons will be treated in a consistent, professional, and courteous manner by all venue personnel • Patrons will enjoy every event free from disruptive patron behavior, including foul or abusive language or obscene gestures • Patrons will consume alcoholic beverages in a responsible manner. Intervention with an impaired, intoxicated, or underage patron will be handled in a prompt and safe manner • Patrons who engage in fighting, throwing objects, or attempting to enter the stage/performance area will be immediately ejected from the venue • Patrons will smoke, including the use of e-cigarettes and vaping, in designated smoking areas only • Patrons will comply with requests from venue staff regarding facility operations and emergency response procedures • Patrons will also be responsible for their own positive experiences by reporting inappropriate behavior to venue staff • The Concerts in the Garden staff has been trained to intervene when deemed necessary and to use their best discretion to help ensure that patrons who ignore Code of Conduct do not interfere with other patrons’ ability to enjoy an event. Patrons who violate Code of Conduct may be subject to ejection without refund and, to the extent of their conduct constitutes a violation of law, may be subject to arrest.

All patrons must maintain reasonable and appropriate behavior at all times. Patrons who engage in disorderly conduct may not receive a refund for their tickets or be compensated in any way for their loss. All patrons in attendance are required to wear a shirt and shoes at all times for their own safety. The CITG management reserves the right to deny entry to patrons for wearing clothing items displaying offensive text and/or images.

• Intentionally blocking the view of other patrons by standing on chairs, placing children on shoulders, wearing oversize hats, dancing at seats or in the aisles, or other such acts • Drunk and disorderly conduct • Fighting or challenging others to fight • “Mooning” or exposing private body parts • Interference with or delay of the event • Violation of the CITG event policies • Violation of the local, state, and federal laws and statutes • Igniting and display of flames, i.e., lighters/matches • Attempting to enter the performance area, stage, or backstage areas without permission • Throw, discharge, or launch any liquid substance or objects • Willfully and maliciously disturbing another patron/employee with loud and unreasonable noise • Using profanity and/or offensive words, which are likely to provoke a violent reaction from others • Taunting, heckling, screaming, whistling, or using offensive language toward performers, production staff, or venue personnel