The Bridge Connections
3822 E. Gulf to Lake Hwy.
Inverness. FL 34453
The Bridge Connections
Questions and answers for working with us
What are The Bridge Connections order Minimums?
$100 initial order
$100 reorder
$250 for Net terms
Where are The Bridge Connections products made?
All of our carded items, including essential oils, crystals, sage, and jewelry are assembled in USA, by our artists. We have a studio in Inverness, FL that you can also visit to see our items being made, as well as purchase wholesale cash and carry stock.
We also offer many imported items from around the world, these include most of our gemstone gift items, as well as the items that we represent or distribute.
What Payment terms does the Bridge Connections offer on orders?
The Bridge Connections offers many payment options
All credit or debit cards, Paypal, Quickbooks payment link which also allows ACH transactions, wire, or Net terms for check payment after terms through our finance partner company, Rosenthal and Rosenthal.
We offer Net 30 and Net 60 extended terms, and will consider longer terms on a case by case basis based on your order volume and credit history. Please allow an additional 4-6 business day in processing after your credit sheet is submitted to determine trade lines available.
How can we place an order?
You can place an order 24/7 on our wholesale websites
Online
www.thebridgeconnections.net (Main website)
thebridgeconnections.markettime.com (wholesale site via our order entry system Markettime)
https://faire.com/direct/thebridgeconnections
Digital catalogs
We offer digital catalog with all of our wholesale pricing that can be emailed over to you
Since we offer over 30,000 items between the lines that we manufacture, distribute, and represent, we have many catalog links to sent to you and these are easy to view and zoom in flippable catalogs.
Phone
Please call 443-536-5783 or 877-732-6728 (toll-free) to place an order
Text
Please text 443-536-5783 to place an order
We will text you back a confirmation
Fax
Please fax your order to 877-732-6728
We will call, email, or text you back a confirmation
Please email your order to Natures-retreat@outlook.com Or thebridgehampstead@gmail.com
All orders received will be confirmed before processing
Trade shows
We attend many wholesale trade shows throughout the year and are thrilled to meet you in person, show you the products in person, and we typically offer both cash and carry and order writing options at our in person trade show events
Zoom/ Facetime
We can also schedule a zoom and we can review your business, products interests, and show you products in person via zoom or facetime
Phone consultation
We can review your business, the goals, the lines that you currently carry, and where you may be interested in expanding via a scheduled free consultation. Please reach out to request this, and We will send you a calendly link to booth this at a mutually good time!
In person
You may also request an in person visit to do inventory, bring the trade show to you event, and to schedule to review our offerings and working together by visiting your store.
You can also schedule a time to meet with us at our showroom and studio in Inverness, FL. Please request an in person visit via any of the communication channels, and we will book a meeting with you.
When are the Bridge Connections products available to ship?
In-stock items will ship within 3-7 business days
Items that need to be made for ASAP shipment will typically take 10-14 business days
You can also pre-book any orders for up to 1 year out with a requested ship date window
What is the lead time on reorders?
Once you have an active wholesale account with The Bridge Connections for at least 1 min. wholesale order within the past 12 months, then reorders are priority to ship and reduce estimated lead time for in stock items to 1-2 business days, for credit card or terms, and items to be made within 7-10 business days. Active wholesale accounts receive priority shipping on stock.
What do I do if I get my order and am not satisfied with something?
Please contact us via any method to request a claim form which will send over, depending on the situation, we will submit an easy resolution which may include an RA, an exchange, a credit to your invoice, or a replacement item/ display depending upon the issue. Please allow 5-7 business days to resolve all claims.
What carrier does The Bridge Connections use for shipping?
We will ship via UPS ground as the standard carrier. We can ship via USPS if requested. If Pallet shipment is needed, we will find the best rate carrier for the shipment, and communicate on shipment with the customer directly. If you request 3rd party billing for freight to be billed to your account, please provide UPS account information at the time of order placement.
Where will the Bridge Connections ship to for orders?
All 50 states and North America via UPS. All island shipments, Canada, and international shipment are sent via USPS. All international shipment must be prepaid via card, check, ACH or wire, before we prepare the order for shipment. We will ship via UPS to your freight forwarder/consolidator if you provide forwarder shipping information.
Does the Bridge Connections offer UPC coding and retail pre-ticketing services?
Most of our handmade carded items include the UPC on the packaging as standard. For most of our jewelry items these are not UPC coded as standard, and will need to be requested. For any order needing UPC codes, we will need to review the specifics needed and on a case by case basis get this set. For orders over $1,000 we offer this service at no charge. For orders less than $1,000 to add UPC codes is a .25 fee per item. For pre-ticket retail, we can add this to the UPC code label. We offer butterfly style labeling for all jewelry, ornaments, etc. that require that style, and 1x1 inch labeling on all other products.
Does the Bridge Connections offer EDI auto reorder?
Yes, the Bridge Connections is partnered with Spring Systems for our EDI, and for our mass market or larger retail partners, we can request a connection for your automatic refills. Please reach out to us to connect our EDI systems.
Does the Bridge Connections offer custom packaging?
The Bridge connections offers custom cards for private labeling your products with your logo or custom design representing your business. Please contact us for this customization
service, There is typically a one time $100 set up fee, and the additional details will be discussed on a case by case basis.
What other customization services does the Bridge Connections offer?
-Store layout and design for customized store within a store square footage programs
- custom product design and sourcing
- custom display building with our made in USA display builders
- Custom packaging design for licensed products or manufacturing for distributors
- Sourcing agent for designing overseas products and bringing your items to market
- 3d printing your custom designs
- If you can dream it, we can typically build it!
- Custom services require a consultation and proposal for designing products
Can I sell The Bridge Connections products online?
Yes, you can sell The Bridge Connections products online via any method once you take possession of the product. This is for any orders placed with us directly, please note that if you place orders through our Faire store, they do not allow amazon, ebay, or etsy selling.
If you order directly with us in any method, we do not limit your ability to sell items. For most items, we can provide you with photos, content, and info that you will need to sell the items online. Please let us know that you are an online seller so that we can properly provide the information needed to you.
What is the Premium Plus program?
The Bridge Connections has a premium plus program for all wholesale customers purchasing an average of $10,000 annually. This program allows those customers to receive the best terms, lowest discounted pricing, zip code exclusivity on products that they purchase, in person service and much more. Once you hit the $10,000 mark, we will let you know via email that you have become one of our valued Premium Plus customers.
Does the Bridge Connections work with distributors or buying groups?
The Bridge Connections does partner with select distributors and buying groups to offer our products into specific markets. If you are interested in becoming a distributor or us to offer our brand within your buying group please reach out via any method to schedule a call, zoom meeting, showroom meeting, or trade show meeting to work out all of the details and get you all set up.
If you have any further questions or concerns that have not been addressed here, please reach out so that we may assist you
We are honored and excited to partner with your store and business and provide you with a one stop shop for everything metaphysical and wellness!
Anne Marie Rose PresidentThe Bridge Connections LLC