Terms & Conditions

GENERAL CRUISE TERMS & CONDITIONS* continued

You may be asked questions in order to ensure your safety. In limited situations where you would be unable to satisfy certain specified safety and other criteria, even when provided with appropriate auxiliary aids and services, we reserve the right to refuse permission to participate in all or part of the Cruise. There are no elevators on Wind Star and Wind Spirit nor were these Yachts originally constructed to be wheelchair accessible and do not have accessible cabins. As a result, these two Yachts may be unsuitable for people relying solely on mobility devices. Wind Surf, Star Pride, Star Legend, and Star Breeze are equipped with elevators, although some of the passenger common areas are not wheelchair accessible. Staterooms on Wind Surf are not wheelchair accessible. Four (4) suites on the all-suite Yachts (Star Breeze, Star Legend and Star Pride) provide limited access for wheelchairs. These cabins have a smaller Queen bed and there is reduced “wheel around” space in those cabins. Also note, there is no elevator access to board any of the Ships. Certain ports require the Ships to anchor; in this case guests must be ferried into port requiring guests to board a tender boat or rubber inflatable raft (“RIB”) from the Ships while at sea. A list of ports where tenders or RIBs are used is available at http://bit.ly/2IGrGWd. This list is not exhaustive. Those passengers confined to wheelchairs must furnish their own slim or low profile size wheelchairs which are less than 27 inches wide. The Ships’ wheelchairs are available for emergency use only. Larger, wider or motorized wheelchairs or scooters are generally too large to be accommodated on the Ships. Wheelchairs may be difficult to accommodate in embarkation and disembarkation in certain ports and in tenders. The decision of the officer in charge of tender operations as to whether wheelchairs can be accommodated is final. For reasons of health and safety the crew are forbidden from carrying passengers or passengers in wheelchairs. Wheelchairs cannot be transported in RIBs. In limited situations where an individual with a disability would be unable to satisfy certain specified safety and other criteria, even when provided with appropriate auxiliary aids and services, we may find it necessary to ask the individual to make alternative travel arrangements. Guests must be physically and emotionally fit to travel at the time of embarkation and certify that they have no medical or emotional condition that would endanger any other passengers. Windstar recommends that any guest who is not self-sufficient travel with a companion who shall take responsibility for any assistance needed during the Cruise and in case of emergency. Windstar reserves the right to require any passenger to produce medical evidence of fitness to travel in order to assess whether that passenger can be carried safely in accordance with applicable international, US, or Canadian law. Windstar reserves the right to refuse passage to anyone who has failed to notify it of their specific needs with regard to accommodation, seating or services required from Windstar or terminal operators, or their need to bring medical equipment, or to bring a recognized service dog on board the Ship, or of any other known disabilities, or who in Windstar’s and/or the Master’s opinion is unfit or unable to travel, or anyone whose condition may constitute a danger to themselves or others onboard on the grounds of safety. Animals and/or pets other than recognized service dogs are not allowed on board the Ship under any circumstances without Windstar’s permission in writing. Recognized service dogs are permitted on board the Ship if prior arrangements have been made at the time of booking. Companion animals and emotional support animals are not allowed on board the Ship. Any such animals or pets brought on board without permission will be taken into custody and arrangements will be made for the animal to be landed at the next port of call at the passenger’s sole expense. Recognized service dogs are subject to and must comply with national, international and EU Regulations regarding health, inoculations, training and travel. It is the passenger’s responsibility to have all necessary papers and clearances prior to the Cruise and to be satisfied that the service dog can be carried to the ports of embarkation and disembarkation and that the service dog is not prohibited from going ashore at the various ports of call. Please see Windstar’s accessibility page for more information for guests with disabilities at http://bit.ly/2IGrGWd.

FARES, NON-DISCOUNTABLE AMOUNTS, TAXES, FEES, PORT

EXPENSES, AND SURCHARGES: Windstar Cruises reserves the right not to honor any published prices that it determines were erroneous due to printing, electronic, or clerical error. Each Cruise fare includes a Non-Discountable Amount. That portion of the fare is both non-commissionable to travel professionals and not subject to reduction in the event of a percentage discount promotion, 2-for-1 promotion, or otherwise. If cost factors dictate the need for fare increases, Windstar Cruises may do so at any time prior to departure. Guests can cancel (without paying a cancellation fee) rather than accept a fare increase. Suggested onboard gratuities are extra. Taxes, Fees & Port Expenses, as used by us, may include, without limitation, all or a portion of all fees, charges, tolls and taxes imposed on us by governmental or quasi-governmental authorities, as well as third party fees and charges arising from a vessel’s presence in a harbor or port. Taxes, Fees & Port Expenses may include U.S. Customs fees, head taxes, Panama Canal or other canal tolls, passenger facilities charges, dockage fees, wharfage fees, inspection fees, pilotage, air taxes, hotel or VAT taxes incurred as part of a land tour, immigration and naturalization fees, and Internal Revenue Service fees, as well as fees for navigation, berthing, stevedoring, baggage handling/storage and security services. Taxes, Fees & Port Expenses may be assessed per passenger, per berth, per ton or per vessel. Assessments calculated on a per ton or per vessel basis will be spread over the number of passengers on the Ship. Taxes, Fees & Port Expenses are subject to change (but will not change after assessment due to currency fluctuations) and we reserve the right to collect any increases in effect at the time of sailing even if the fare has already been paid in full. Windstar Cruises reserves the right to impose or pass through fuel surcharges, security surcharges, or similar incidental surcharges. No right of cancellation exists under these circumstances.

YACHTS OWNERSHIP AND REGISTRY: All Windstar Cruises Yachts are registered in the Bahamas and owned by Windstar Cruises Marshall Islands, LLC. Yacht ownership and registry are subject to change. TRANSFERS/PRE- & POST-CRUISE SERVICES: Services for Windstar Cruises cruise-only guests (individuals who do not purchase air transportation or cruise extensions from Windstar Cruises) begin with embarkation at the noted time in your Cruise documents. Any transfers, meals, and dayroom accommodations required prior to this time are the responsibility of the guest. Please make a note of this, as many international flights arrive several hours prior to the scheduled embarkation time. Guests may purchase a transfer from local airport to yacht for day of cruising and from yacht to local airport for day of disembarkation directly through Windstar Cruises Vacation Planning. Guests flying on dates other than the date of (dis)embarkation must arrange their own transfers unless the reason for the different date is because of the purchase of a cruise extension from Windstar Cruises. Transfers for these guests will be arranged between airport, hotel, and pier, as appropriate, so long as the transfer dates coincide with the dates of the services purchased from Windstar Cruises.

SHIPBOARD ACCOUNT AND CURRENCY EXCHANGE: Our cashless society is designed to make your life on board as simple as possible. When you board the Yacht, your account has already been activated and you may make purchases by simply showing your guest identification card and signing a receipt. On embarkation day, you will need to register your credit card (Visa® , Discover®, MasterCard®, or American Express®) in order to use your onboard account for shipboard purchases. We do not accept debit cards or prepaid cards. Your card will be pre-authorized for USD $60 per person for each day of your Cruise. At the end of your Cruise, you will receive a final statement, and your card will be charged only for the actual amount of your purchases. Please inform your credit card issuer in advance that your card will be used on a Windstar Yacht. This will help prevent delays in obtaining pre-authorization on board. Products and services on board are in USD. Windstar is not liable for any foreign exchange fees imposed by your card issuer. There are no currency exchange services offered on board.

WINDSTAR AIR PACKAGE ARRANGEMENTS BY WINDSTAR CRUISES

MARSHALL ISLANDS, LLC: If you are purchasing a Windstar Air Package, we will arrange for air transportation to the departure point of your Cruise and return air transportation from the termination point of your Cruise to the home city from which you departed. Due to the special fares and capacity controls we have with airlines, we retain the right to select carriers and determine routings. Some routings may involve travel to or from an airport other than in the city where the Ship embarks or disembarks. In those cases, motor coach transportation to and/or from the Ship will be provided. Flight schedules and/or availability may require overnight hotel accommodations either to join and/or to return from your Cruise. Due to airline schedules (and occasionally, lack of flight availability), travel between many major cities and your Cruise may require one (1) or more hotel overnights en route. If necessary, the cost of this hotel accommodation is not included in the airfare and is your responsibility. Hotels will be selected by Windstar Cruises and might not be at the port. You are responsible for meals and items of a personal nature. SCHEDULE CHANGES; AIR DELAYS: We reserve the right to alter air flights as required by airline schedule changes. If tickets have already been issued, we will adjust your itinerary or air carrier, accordingly. In that event, we may ask you to return your tickets. Should you choose to alter your airline schedule in any way once your tickets have been issued, airline charges which result will be your responsibility. If our assistance is requested in changing airline arrangements within sixty (60) days of departure, an additional administrative charge will be levied in addition to any charges imposed by airlines. If your flights are delayed, refer to our Setting Sail booklet for instructions.

SEAT ASSIGNMENTS; SPECIAL SERVICES; FARES; LOST TICKETS;

BAGGAGE CHARGES; AIR TAXES AND FEES: We cannot make or confirm seat assignments, special meals or other special services. Your travel agent may assist with these arrangements. If, however, airline fuel or other surcharges or additional governmental taxes or levies are imposed, we reserve the right to pass these through to you. Please keep your airline tickets in a safe place. Should they be lost, you will be responsible for their replacement. Each airline has its own baggage allowance policy. You are responsible for any excess baggage charges imposed by airlines. Air add-on costs quoted by Windstar Cruises will not include passenger facility charges, federal flight segment taxes for each flight segment (takeoff and landing), the September 11 security fee per passenger enplanement, international arrival and departure taxes assessed in foreign countries (the amount of which may be charged in the currency of the foreign country and is subject to change), or new taxes which may be enacted.

LIABILITY AND RELATIONSHIP WITH AIRLINES: We will use commercially reasonable efforts to arrange for your air transportation. If, however, due to any cause beyond our control, we are unable to arrange for air transportation (including, for example, because of capacity controls placed upon us by airlines due to the types of fares under which we book) or the air transportation we arrange is unavailable or otherwise fails to materialize, our sole liability will be limited to refunding the air add-on paid. Our relationship with airlines is that of an independent travel agent. We assume no liability for any acts or omissions of any airline including, without limitation, those involving cancellation of flights, schedule changes, re-routings, damage to or delay or loss of baggage, flight delays, equipment failures, accidents, pilot or other staff shortages, overbooking or computer errors. Accordingly, you will not have any right to claim or recover against us as a consequence of any act or omission of any airline. The liabilities and obligations of an airline to you, and your rights against an airline, are subject to any and all terms and conditions of the airline’s ticket and tariffs and any and all governmental laws and regulations bearing upon or otherwise relating to such rights, liabilities and obligations.

LIABILITY AND RELATIONSHIP WITH WINDSTAR LAND PACKAGE

PROVIDERS: If, due to any cause beyond our control, we are unable to arrange for any Windstar Land Package or any desired portion thereof, our sole liability will be limited to refunding the Windstar Land Package add-on paid. Our relationship with providers of Windstar Land Package accommodations or services is that of an independent travel agent. We assume no liability for any acts or omissions of any Windstar Land Package provider or subcontractor including, without limitation, cancellation, damage to or delay or loss of baggage, delays (including any delay in rejoining the Ship or missing the sailing or any flight), equipment failures, accidents, staff shortages, overbooking or computer errors. Windstar Cruises honors the Cruise Line Passenger Bill of Rights, which can be found at http://bit.ly/2FZzjW9.

Information contained above is accurate at the time of publication and subject to change without notice.

Rev. Dec. 10, 2020

*For passengers who book cruises through a UK or EU travel advisor, a modified version of these terms and conditions will apply, referred to as the Conditions of

Carriage, as provided by your travel advisor.