Chairman’s Message As a leading award-winning UK supplier, SGL is a brand renowned for professionalism in service delivery. Our strategic partnerships across a broad portfolio allow us to deliver strength in depth to our client base. This resilience is regularly tested across the security disciplines, whether in music festivals, sporting events, high profile events or attacks on the world of commerce. Our capability to respond bodes well for our future.
John LS Malcolm QPM Chairman
This fortitude is equally applied to the SGL brand and is evidenced by our support for and partnerships with policing across the country as they impact on the licensing environment. The increased social engagement of the public across a diverse range of licensed premises and venues brings a demand for greater social responsibility. SGL is skilled in its provision of Door Supervisors and Alcohol Awareness Stewards to assist our clients in creating these safe social environments. These services are professionally and consistently delivered in accordance with our organisation’s values of Safety, Courtesy and Efficency.
Our Approach At SGL everything we do is based on our core values of loyalty, integrity and professionalism. These values, along with our extensive experience, expertise and exceptional people, ensure we can deliver the highest quality security services to you, our client. We differentiate our services by understanding clients’ requirements and needs before working, with close collaboration, towards integrating with your own workforce to facilitate a seamless delivery of service. As the largest employer of door supervisors in the UK, SGL’s commitment to the highest standards is underpinned by being part of the organisation awarded the SIA ACS Champions of the Year at the Security Excellence Awards. These achievements mean that you can depend on us to deliver your security service needs to the high standards you expect.
Our People We recognise that our most valuable asset is our people. As a dynamic organisation we attract some of the industry’s more experienced and innovative personnel. Our key people are drawn from former senior police officers, military personnel and university graduates. From boardroom to frontline, we invest at every level to ensure that our management teams and security operatives are motivated and trained to meet the challenges of a modern security industry. Our staff development programme is underpinned by our commitment to Investors in People. SGL has been accredited to the IIP standard since 1999 and continues to drive forward in key areas to encourage continuous professional development, best practise, diversity, equal opportunities and innovation.
Quality We recognise that our clients wish to balance value for money with the highest industry standards. In recognition of SGL’s commitment to quality and continuous business improvement, we are British Standard Institution (BSI) accredited and audited to ISO 9001:2008, and are recognised as an Investors in People company. Our working practices are in adherence to the relevant British Standards Codes of Practice. The Security Industry Authority’s Approved Contractor Scheme (ACS) standard encompasses all aspects of a security provider’s operation including its management and requires an approved organisation to demonstrate to an independent assessor, on an annual basis, that it has met defined standards. SGL holds SIA Approved Contractor status for the provision of Door Supervision, Security Guarding, CCTV, Close Protection and Key Holding and is ranked within the top 5% of Approved Contractors based upon the SIA’s own scoring system. SGL is also an accredited Safe Contractor and our training division boasts a wide range of training centre approvals which includes BIIAB City & Guilds, SQA, Skills for Security and Maybo.
SECTORS
Bars
As the largest supplier of door supervisors in the UK, SGL has unparalleled expertise in this area. We supply security to local independent bars, regional multiples and national chains. Our staff are able to offer more than just protection and security, we provide courtesy and a welcoming environment mirroring your brand as standard. Our understanding of the unique aspects and different requirements of each individual bar ensures delivery of a truly bespoke security service. With our nationwide coverage, customer-focused approach and ACS Champions of the Year Award, our clients can be assured of industry-leading provision with our highly-trained door supervisors.
Pubs
SGL understands the different nature of pubs and bars and tailors our security service accordingly. Whether it is a city centre pub or community local, we supply the appropriate personnel with a focus on customer care. With this understanding, SGL also recognises that each pub serves different clientele and so we tailor our approach in collaboration and in accordance with the requirements of our client. Whatever our clients’ needs, we can provide the solution.
Nightclubs
SGL specialises in security provision in the night time economy and can supply security solutions to nightclubs of all types and all sizes. SGL realises that engaging the right security provider is essential to promoting the desired image. Our staff are trained in customer care and help ensure that customers experience a welcoming environment and are encouraged to visit again. With a bespoke approach and consistent high level of service provision we help to ensure that our clients offer the best nightclubs in town.
Live Music Venues
SGL understands the unique nature of live music venues and offers security solutions bespoked to the needs of each individual venue. We have the experience, local numbers and strength in depth to provide for small local venues to large concert halls and stadiums. We work in collaboration with venue organisers to ensure that the right approach and personnel is selected for each gig. Our experience within the live music sector combined with our focus on customer service means that we provide a ’best in class’ service.
Hotels
SGL provides security to a number of the hotel industry’s leading brands. With hospitality orientated-training and full UK coverage, SGL can ensure that the right personnel are selected for every individual hotel’s needs. Working in collaboration with each hotel, and with specific brand standards training, SGL has become the leading choice for security in this sector.
Sporting Events
SGL is an experienced provider of security at sporting events across the UK – from Champions League football to the biggest racing events on the calendar. Our fully licensed hospitality stewards are extensively trained in customer service and offer more than just security. In this highly competitive environment, SGL is able to tailor our approach and liaise with the organisers ensuring the success of the event. Our clients require the best service and a provider who’s ahead of the pack, with our approach you can be sure that SGL is always the favourite.
Student Unions
As the largest supplier of door supervisors to Student Unions in the UK, SGL understands the nature and diversity of this specialist market. At this early stage of their adult lives, SGL realises that students are still experiencing the world and our focus is on creating a safe, caring and friendly environment, where those experiencing alcohol for the first time can do safe in the knowledge our highly
trained staff are there to look out for them. Our security teams are specifically chosen to enhance the experience of students and we work hard to make sure they develop a special association with their own university union.
High Profile Events
SGL provides security to a wide range of high-profile events; from red carpet film premieres to political party conferences and from book signings to business conferences. We have the experience and high-level expertise to integrate seamlessly with your staff and organisers to ensure the provision of the right security solutions. Our management has experience of running and operating at world class events, from the Open Golf Championship to T in the Park as well as the Olympic Torch Relay and the Queen’s Jubilee Pageant – whatever you require, SGL can provide the best solutions.
Casinos
Understanding the unique nature of the gaming sector has allowed SGL to become one of the leading suppliers to casinos in the UK. With our customer-centred approach, we provide more than just security – we provide the first and last point of contact to your customers and ensure that they experience a safe, courteous and friendly environment. Through collaboration with individual casinos and tailoring our discretionary approach accordingly, our clients experience a bespoke service suited to their needs. With SGL, our client always comes first, meaning that procuring security from us is never a gamble.
DOOR SUPERVISION
Door Supervision
With a workforce of experienced door supervisors, and the largest supplier of door supervisors in the UK, SGL are the experts at supplying staff within the specialised field of licensed premises security. We have each and every area covered. We supply to hotels, casinos, pubs, bars, nightclubs, cinemas and live music venues. Whatever your security requirements, we have the solution. SGL will provide highly trained staff with the experience and skills to provide you with a safe, courteous and friendly environment.
Customer Care
With our resilience and nationwide coverage we can provide you highly-trained staff who greet your customers on the way in and say goodbye on the way out. At SGL, we recognise that our staff are your premises’ first impression. Our customer-focused approach will help distinguish you from the rest.
Our Expertise
SGL has high-level police contacts throughout the UK and works in partnership through government and local council initiatives. SGL continues to work alongside police forces through project ARGUS as well as trialling new equipment and responses. This has allowed us to develop our own unique initiatives such as Alcohol Awareness Stewards and vulnerable person training.
Our Policies Have You Covered
SGL is commited to providing a ‘best in class’ security provision and our door supervisors are trained in procedures and policies that benefit your premises. Each of the following is tailored for individual clients and individual premises. These are collated in a premises-specific site pack and provided to each individual staff member. •
Opening and Closing Checks
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Risk Assessments
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Entry Policies
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Drugs Policy
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Ejection Protocols and Procedures
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Violence Risk Reduction Strategy
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Incident Management Protocols
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Incident Escalation Procedures
Close Protection
SGL offers close protection provision from the low key to the red carpet VIP. Our personnel have experience of protecting high net worth individuals (HNWIs), VIPs, royalty, politicians, movie stars, sports people and many other celebrities. We can provide our protection services to whatever the client requires and wherever they need to be. Our teams are highly trained and flexible in their approach, offering either visible or unobtrusive support; whatever our client needs.
Alcohol Awareness Stewards
SGL has pioneered the innovative Alcohol Awareness Steward initiative. This is designed to ensure people enjoy their night out in a licenced premise whilst ensuring that people drink responsibly and enjoy a happy and safe environment. The stewards work in conjunction with the venue security team and are trained to look for the early stage of drunkenness and are specifically tasked with ensuring that patrons do not over indulge. This initiative has been welcomed and supported by police forces throughout the UK and can be a great addition to the team of any licensed premises.
Hospitality Stewards
SGL provides hospitality stewards to upmarket and prestigious events and venues throughout the UK. SGL hospitality stewards share the same security training as our door supervisors but are provided with a remit to deliver additional levels of customer service. This extra focus means your event or premises can enjoy added attention to your client’s experience whilst retaining the best security available. SGL is experienced in hospitality security at racecourses, casinos, football stadiums, hotels and special one-off events. When you require more than just security, SGL is your answer.
Executive Security
SGL provides executive security service to those clients that require that extra level of attention and different approach. These clients can be as diverse as political party conferences, business conventions, book signings, promotional events or diplomatic summits. SGL has experience of providing executive security to the High Commissions of prominent nations, world-leading football teams and some of Britain’s biggest political parties. With our well-trained and highly skilled executive security officers, you can be assured of the very best security balanced with the excellent customer service that these clients demand.
SERVICES
Audit & Investigation
Our independent compliance department offers audit, investigation and threat & risk assessments in accordance with British Standard BS 18001. Should a sensitive issue arise in an organisation, we can provide accurate and impartial reports and advice to remedy or rectify any situation. As an industry-leading security company, SGL can provide peace of mind while retaining and respecting your privacy and dealing with any matter in a confidential manner.
Technology & Innovation
SGL is a consistent early adopter of new technology and continues to innovate. We have experience of working with clients and the police in partnership through trialling new technology, approaches and methods of security in our quest to becoming the complete security service provider. This innovation ranges from head and body cams and asset tracking to ID scanners and Alcohol Awareness Stewards. By being ahead of the curve, we can assure our clients that when the next ‘big thing’ comes to the security sector, we’ll be the first to offer it.
Taxi Marshals
At the end of the night, taxi ranks can often be a source of contention and difficulty. Without assistance, these areas can be subjected to illegal ‘pick ups’, fighting over taxis and public disorder. SGL’s Homesafe marshals are trained to identify potential confrontation between customers and have the skills for conflict resolution; preventing violence and providing a courteous and safe environment. Our marshals also ensure that taxis only stop in the designated zone and prevent illegal touting. At city centres across the UK, SGL provides professional services to add real value to the nightlife experience for all involved.
Insolvency Protection
When a business enters administration, the administrator appointed is responsible for ensuring that the business continues to trade where the terms of the administration permit. SGL provide a unique reactive service that has the capacity to provide any organisation with the appropriate level of security to ensure that the company’s assets are protected and that all staff are in a safe environment. SGL is experienced in working with a number of high street brands and has the resilience to respond overnight – even to the biggest retailers. At this stressful and uncertain time, you may at least be assured that with SGL, your security concerns won’t be a problem.
Screening & Vetting
SGL has an entire compliance team arranged to vetting and screening individuals. Conducted in accordance with the requirements of British Standard BS7858, our highly trained staff can deliver a wide range of tailored screening products to suit any need. From TUPE transfers to screening a workforce our experienced team offer reassuringly simple solutions to complex staffing issues. With support from our administrative, HR, operations and intelligence departments, we are able to provide these services on a national scale. No job is too remote or too big for SGL to handle.
CCTV
SGL embraces leading-edge technological development to provide the complete range of managed surveillance services. We are able to provide any site with SIA trained CCTV operators as well as installation, remote monitoring, lone worker protection and asset tracking. With our accomplished and experienced in-house training team, we are also able to train your staff in CCTV. SGL can also provide a remote training facility to anyone who requires this additional service.
Film and TV Security
SGL is an experienced provider of security to TV and film shoots including documentaries, commercials, TV shows, movie sets and film premieres. We can provide perimeter security to shoots on location, close protection to VIP and artist transportation and overnight guarding of film props and camera equipment. SGL has worked with Hollywood studios, actors and TV presenters as well as the BBC and independent producers. When you need more than extras, SGL is the natural choice.
Copyright Protection
At cinemas across the UK, SGL is entrusted in the protection of film integrity. At various preview and press screenings, SGL is tasked with the prevention of privacy through deterrent security presence, active audience observation or the confiscation of mobile phones and camera equipment for the duration of the film. Using state-of-the-art-technology including night-vision goggles means that even the most sophisticated hidden camera can’t evade detection. In a world of increasing digital piracy, SGL can provide our clients with the peace of mind that at least in our showings it’s only your audience that will see your work.
Awards ACS Champion of the Year Event Security Team of the Year Best Event Services Supplier – Scottish Events Awards
Training SGL, in conjunction with our in-house, award-winning training division Blueprint ensures that our staff are trained to the very highest standards. Continual investment and remaining ahead of new legislation means our service delivery is second to none. SGL and Blueprint can offer our excellence to train your staff in the full suite of SIA courses. Blueprint also has access to a broad range of vocational and sector specific training programmes. With extensive nationally recognised centre approvals and working with the UK’s leading awarding bodies to deliver a comprehensive portfolio of courses and seminars, you can be assured of receiving the very best training available.
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T: 0844 8080 999 F: 0844 8080 911 info@sglsecurity.co.uk www.sglsecurity.co.uk