The Most Influential Business Leaders in 2023

Page 1

W W W . T H E E N T E R P R I S E W O R L D . C O M | A P A C E D I T I O N | M A Y 2 0 2 3 TAHSINUL ALAM SARKER Founder and CEO of Workspace InfoTech Limited (WSIT) and Sarker Trade International Ltd (STIL) UPSHOT The Harbour City CASE STUDY THE TRAILBLAZER OF INTERNATIONAL TRADE

S UB S CRIBE

CASE STUDIES

READ MORE

From brands like Tesla to Coca-Cola, get the in-depth analysis of their brand strategies, competition and much more in the Case Studies section of The Enterprise World

UPSHOT METROS

READ MORE

New York to Mumbai, wander the cities with The Enterprise World's this special section. Know everything you need to know about metro cities of the world.

PRESS RELEASE

Get exclusive insights about The Enterprise World's monthly magazines and other news in this Press Release Section.

VIDEO INTERVIEWS

READ MORE READ MORE

Access The Enterprise World's special video interviews with the most visionary and innovative leaders around the globe in our Video Interviews section.

S UB S CRIBE How about showcasing your products to 90,000+ C-suite Subscribers? To get recent updates of our magazines SUBSCRIBE US info@theenterpriseworld.com WWW THEENTERPRISEWORLD COM | APAC EDITION | MAY 2023

F r o m E d i t o r ’ s D e s k

CaptainsofRevolution!

Dearreaders,

Itmakesusutterlyhappytopresentbeforeyouourlatestmagazineissue“TheMostInfluentialBusiness Leadersin2023”thatfeaturesdecoratedleadersthataremakingadifferenceintheirrespectiveindustries.

Fromemergingindustriestolongstandinginstitutions,we’reheretorecognizethevisionarieswhoare drivingtheconversation,settingthetrends,andpushingthelimitsofwhatwethoughtwaspossible.

Thispastyearhasbeenadoozy,tosaytheleast.Ithasbeenayearoftransformation,withthepandemic forcingbusinessesofallsizesandtypestoreevaluatetheiroperations,adapttonewwaysofworking,and confrontunprecedentedchallenges.Butthroughoutitall,theseleadershavesteppeduptotheplate, exhibitingresilience,grit,andanunwaveringcommitmenttotheirteams,theircustomers,andtheir stakeholders.

Inthisissue,we’lltakeyouonajourneythroughthemindsofthemostinfluentialbusinessleadersof2023. We’llexplorethelessonsthey’velearned,therisksthey’vetaken,andthestrategiesthey’veemployedto overcometheobstaclesintheirpaths.We’lluncoverthesecretstotheirsuccessandlearnfromtheirfailures. Andmostimportantly,we’llbeinspiredbytheirvisionsforthefutureandtheirsustaineddeterminationto makeitareality

Onthecoverofthemagazine,wehavefeatured theFounder,andCEOof TahsinulAlamSarker, WorkspaceInfoTechLimited(WSIT)&SarkerTradeInternationalLtd(STIL).Withapassionfor entrepreneurshipandadeepunderstandingoftheexportindustry,Tahsinulhastransformedhiscompanyinto aleadinginternationalexporter Tahsinul’sleadership,strategicthinking,anddedicationtoinnovationhave ledtohiscompany’ssuccessandhelpedshapetheindustry.Elsewhereinthemagazine,youwillfindthe enthrallingstoriesof and DavidSuk MirelaJain.

Wehopeyou’denjoyreadingthismagazineissue!

o m E d i t o r ’ s D e s k

r

F
Utkarsh D.

Follow Us On:

For Editorial Concerns: sales@theenterpriseworld.com

For Subscription:

For Sales & Branding Enquiries: info@theenterpriseworld.com

This list is NOT a ranking. The companies on listed in magazine serve different aspects of the market, making ranking them in any order except revenue impossible and unfair. We try to bring a perfect platform for business organization to showcase their valued products/ services.

Copyrights © The Enterprise World | 2019. All Rights Reserved. The images and content included in this magazine should not be copied, transferred or reproduced in any form or by any means, electronics, mechanical, photocopying, recording, otherwise, without proper permission from The Enterprise World. The Enterprise

World solely owns all the reprint rights.
The
Enterprise World Publisher
Suchita P.
Creative
Manager Digital Circulation Manager
James
H. Pawan K. Sankalp K. Creative Content Editor Marketing Coordinator (Apac) PR & Marketing Coordinator Business Development Executive
Design Head Narendra S. Amanda V. Social Media
editors@theentetpriseworld.com
Media
Ltd
ENT Business World
Pvt
The Onyx, C-503, Fifth Floor, Wakad, Pune,411057
Shalmali W. Aparna S. Graphic Designer

Onthecoverofthemagazine,wehavefeatured theFounder,andCEOofWorkspaceInfoTechLimited(WSIT)& SarkerTradeInternationalLtd(STIL).Withapassionfor entrepreneurshipandadeepunderstandingoftheexportindustry,Tahsinulhas transformedhiscompanyintoaleadinginternationalexporter Tahsinul’s leadership,strategicthinking,anddedicationtoinnovationhaveledtohis company’ssuccessandhelpedshapetheindustry.

TahsinulAlamSarker,

In2008,Tahsinulhadaclearvisionofidentifyingagapinthemarketforhighquality,customizedsoftwaresolutionsthatcouldbedevelopedquicklyandcosteffectively Withasmallteamofengineers,hefoundedWorkspaceInfotechLtd. Initiallyworkingoutofasmallofficespaceandrelyingonword-of-mouth referrals,thecompanygrewasitsreputationfordeliveringexceptionalsoftware solutionsgrew

Astheyattractedlargerandmorecomplexprojects,Tahsinulexpandedhisteam, investedinnewtechnology,anddiversifiedtheirserviceofferingstostayahead ofthecurve.Helooksbackontheexperienceaschallengingyetrewarding, allowinghimtopursuehispassionfortechnologyandpositivelyimpact businessesandindividualsworldwide.Elsewhereinthemagazine,youwillfind theenthrallingstoriesof and Oftenregardedas DavidSuk MirelaJain. America’soriginalrebelspirithasalwaysheldaspecialplaceintheheartsof people.DavidSukherehaschangedthewaypeopleenjoythisspecialspirit.

DavidhadtheideaforSaintLunain2017.Hewantedtopayhomagetothefirst everAmericanSpirit,moonshine.Theideawastomakemoonshinepremium, elevatetheoverallexperienceandreallyshowpeoplethatmoonshinecanbe quitegood.SaintLunaissmooth,delicateandincrediblycomplex.Youcan easilysipitneatoronice,andmixesbeautifullyinawiderangeofcocktails. DavidwasluckyenoughtoentertheUSmarketinMayof2019,withhisfirst twoaccountsbeingJeanGeorges’Nougatine,andEmployee’sOnly.

Mirela,ontheotherhand,wasintohospitalityformorethan15years.She movedfromTenerife,CanaryIslandtoIndia6yearsago.Shehasthesamevilla rentalcompanyinTenerifeanditwasfairlyeasyforMirelatointegrate Europeanstandardsintoholidayrentals,thankstohervastexperience.With Mirela’sMyGoaVillas,youcanbesurethatwhatyouseeonlineiswhatyou willgetofflineaswell.

L E A D E R S I N S P O T L I G H T

Tahsinul Alam Sarker 12

C O N T E N T S

22 36 32 UPSHOT CASE STUDY pROFILE THE HARBOUR CITY! ADIDAS Mirela Jain 46 David suk 50 Article Business Challenges growing companies face 64 56 Review Blog CCT ContactPro® 10 war memorials in the U.S.
| May 2023 12

Tahsinul Alam Sarker

The Trailblazer of International Trade
www.theenterpriseworld.com | 13
Founder and CEO of Workspace InfoTech Limited (WSIT) and Sarker Trade International Ltd (STIL).

Asweapproachthehalfway pointof2023,it'stimeto reflectonthemost influentialbusinessleadersinthe Asia-Pacificregion.Theseleaders havenotonlymadeasignificant impactontheirowncompaniesbut havealsohelpedtoshape industriesandeconomiesacross theregion.Theyhave demonstratedresilience,creativity, andacommitmenttoinnovation, pavingthewayforfuturesuccess.

Oneofthemostnotablebusiness leadersintheregionisTahsinul AlamSarker,theFounder,and CEOofWorkspaceInfoTech Limited(WSIT)&SarkerTrade InternationalLtd(STIL).Witha passionforentrepreneurshipanda deepunderstandingoftheexport industry,Tahsinulhastransformed hiscompanyintoaleading internationalexporter Tahsinul's leadership,strategicthinking,and dedicationtoinnovationhaveled tohiscompany'ssuccessand helpedshapetheindustry.Aswe looktothefuture,Tahsinul's influencewillsurelybefeltfor yearstocome.

JourneyasanEntrepreneur

In2008,Tahsinulhadaclear visionofidentifyingagapinthe marketforhigh-quality, customizedsoftwaresolutionsthat couldbedevelopedquicklyand cost-effectively.Withasmallteam ofengineers,hefounded WorkspaceInfotechLtd.Initially workingoutofasmallofficespace andrelyingonword-of-mouth referrals,thecompanygrewasits reputationfordelivering exceptionalsoftwaresolutions grew.Astheyattractedlargerand morecomplexprojects,Tahsinul expandedhisteam,investedin newtechnology,anddiversified theirserviceofferingstostay aheadofthecurve.Helooksback ontheexperienceaschallenging

| May 2023 14
www.theenterpriseworld.com | 15

yetrewarding,allowinghimtopursue hispassionfortechnologyand positivelyimpactbusinessesand individualsworldwide.

In2019,Tahsinul'spassionfor entrepreneurshipandexperienceinthe exportindustryledhimtostartanother business-SarkerTradeInternational Ltd.Focusedondeliveringhighqualityproducts,particularlyJute, Food,andTiles,toclientsaroundthe world,Tahsinulconductedextensive marketresearchtoidentifythemost promisingexportopportunities.He developedarobustsupplychainto ensuretimelyandhigh-qualityproduct delivery.Bybuildingrelationships withclientsandsuppliersand maintainingopenlinesof communication,heprovided exceptionalcustomerservice.Starting anexportcompanyhadchallenges,but Tahsinulisexcitedaboutthe opportunitiesahead.Heiscommitted tobuildingasuccessfulandsustainable businessforthelongterm.

OvercomingChallenges

Tahsinulbelievesthateverysuccessful entrepreneurhasundergoneatrialand error-process,experiencingboth successesandfailures.Hefaced challengesandhurdleswhilestriving forsuccess.Startingwithsmall investments,hefacedthechallengeof obtainingfundingtogrowhis company.Oneparticularincidenthe remembersisduringEidFestivalwhen heworkedonanoutsourcingproject, onlytobedeceivedbytheclientand notreceivepaymentduetothe fraudulentproject.Thiswasahuge setbackforhimandhiscompany

Initially,hefocusedonexpandingthe companybygrabbinganyproject available,butthechallengeshefaced helpedhimidentifypotentialredflags andavoidsimilarsituationslater.He learnedfromhisexperiencesand movedforward,strengtheninghis business.Despitethesechallenges, Tahsinulremainedresilientandnow

runshisbusinessstrongly,drawingon thelessonslearnedfromhisearly struggles.

LeadingwithPassion

Tahsinulbeganhisprofessional journeyasapart-timecoresoftware developerfortheGermancompany "frentle"around2007.Followinghis BSc,hejoined"NekanEngineering"as asoftwareengineer,rapidly progressingtoatechleadroleforthree projectswithinayear.In2009,he startedhisownbusiness,Workspace InfoTech.Hecontinuedtoadvance fromacoresoftwaredevelopertoa seniorsoftwareengineer,techlead, projectmanager,andultimatelyCEO. Asthecompany'sfounder,hehas operatedinmultipleroleswithinthe sameorganization.Tahsinul's educationalbackgroundinsoftware engineeringhashelpedhimtofocus entirelyonthesamefieldinsoftware developmentthroughouthiscareer

WorkspaceInfotechLimited(WSIT)

WorkspaceInfotechLimited(WSIT)is acompanythatprovidesinnovative andreliablesoftwaresolutionstoits clientsusingexpertteamsandcuttingedgetechnologies.Thecompanyhas beenservingbothNationaland Internationalclientsforyearswitha missiontotransformideasinto technology.Itsservicesinclude softwaredevelopment,mobileapp development,webdevelopment, UI/UXdesign,graphicsdesign,and hostingsolutions.WSIT'steamuses thelatesttechnologiestocreate impactfulandfunctionalsites,from simplelandingpagestocomplex applicationdevelopment.Itssitesare optimizedforperformanceanduser experience.

Thecompanyhasalsodeveloped severalproducts,includingahospital managementsystem,aWhatsAppbulk messagingsystem,ane-commerce businesssolution,arealestate managementsystem,research

software,adigitalinvoicesystem,and anERPsolution.WSITisstrongly committedtodeliveringhigh-quality servicestoitsclients,focusingon customersatisfaction.Withits expertiseandinnovativetechnology, WSITisareliablechoicefor businesseslookingforsoftware solutions.

FutureoftheCompany

Tahsinulisexcitedaboutthe possibilitiesthatlieahead.Hebelieves thatasnewtechnologiesemergedaily, thedemandforcustomsoftware solutionswillcontinuetogrow,andhis companieswillthrivebyadaptingto themarket'schangingneeds.

| May 2023 16

Heenvisionsafuturewhereartificial intelligenceandmachinelearningwill beleveragedtodevelopinnovativeand sophisticatedsoftwaresolutions.He alsoplanstoexpandthereachofhis businessestonewmarketsand geographies,focusingonpromoting ethicalbusinesspracticesandpositively impactingthecommunitiestheyserve.

Tahsinuliskeenonimplementingthe plantoaddressbasicneedssuchas clothes,food,shelter,education,and healthcare,focusingonthegrowthof digitalinfrastructureintheagriculture sector.Hiscompaniesarealsolooking intodifferentprojectsthatutilizeAIand MLtomakeameaningfulimpacton people'sliveswhiledrivinginnovation.

BusinessaftertheCovid19Pandemic

TheCOVID-19pandemichas significantlyimpactedbusinesses worldwide,resultinginfinancial losses,decreasedproductivity,and employeeretentionissues.Tahsinul facedsimilarchallengesinhis company.However,herecognizedthe needforbusinessestoadaptquicklyto thechangingsituationtosurviveand thriveinthepost-pandemicworld.

Tahsinulhasbeenfocusingon increasingtheproductivityofhis employeesandencouragingthemto overcomethedifficultiesposedbythe pandemic.Hehastraveledextensively worldwidetopursuenewprojectsand meetpotentialclients,increasingthe

chancesofsecuringmoreprojectsfor hiscompany

STILisatradingcompanybasedin Dhaka,Bangladesh.Itimportsand exportsjutebags,tiles,softwareandIT services,andvariousfooditems.The companyhasalongheritageinthe tradingbusiness,bothintheglobaland domesticmarkets.STILiscommitted tomanufacturingandsupplyingits customerswiththebestproductsand servicesworldwide.Thisalignswith thecompany'smissiontodeliverhighqualityproductsandservicesthrough innovation,creativity,andvalue.

www.theenterpriseworld.com | 17
SarkerTradeInternationalLtd. (STIL)

Thecompany'svisionistobecomea world-classorganizationwith excellenceineverythingitdoes.Its goalistoachievesustainablegrowth andestablishlong-termbusiness relationshipswithglobalstrategic partners,generatingawin-win situationforallpartiesinvolvedand promotinginternationalcooperation. STILiscommittedtorecognizingand valuingdiversityacrossitsteamsand fosteringaninspiringworkplacewith anagile,high-performancecorporate culture.

Thecompany'scorevaluesinclude perceivingcustomerneedsatthe utmost,providingflexibilityin sourcing,serviceefficiency,pricing competitiveness,andcustomized solutionsforcustomerrequirements. STILisalsocommittedto environmentalissues.Its manufacturingprocessisnonpolluting,recyclesallwastes,anddoes notreleaseharmfulmaterialsintoopen land.Thecompanyissubsidizing sustainabledevelopmentthroughits economicactivitiescombinedwith fulfillingitssocialresponsibilities, includingeducation,health,safety,and environmentalaspects.

Beinganinternationalexport-import platform,TheCompanyhasserved customersforthepastfewyearswith thebestqualityJuteitems,Foods,and Tiles.Itisalwaysonestepaheadof buyingrawmaterials,manufacturing, andsupplyinghigh-qualityproductsall overtheworld.

Products&Services

●Software&IT

STILofferscustomsoftware development,websitedesign,graphics design,databasedesign,ICTsupport, training,andhostingsolutions.It providescloudERPsoftware,HR managementsolution,andUI/UX designservicestolocaland internationalclientswithateamof experiencedprofessionals.

●Tiles

Thecompanyoffersawiderangeof tilesforbathrooms,bedrooms, commercialspaces,kitchens,living rooms,andoutdoorareas.Itprovides modern,luxuriousdesignsinspiredby naturethatareeasytocleanand maintain.Thecompany'sdiversetile collectionscatertocustomers'specific needsandpreferences.

●JuteBags

STILoffersarangeofeco-friendlyjute bags,includingladies'fancybags, festivalbags,andpromotionalbags.It alsoprovidesheavy-dutyshopping bags,biodegradableSonalibags,and customizedweddingjutebags.Allbags aremadeusinghigh-qualityresources andexportedworldwidefortheir qualityandvariety

●Food

STILisaleadingexporterofhighqualityfoodproducts,includingnuts, tea,seafood,bread,jam,honey,and butter.Thecompanysourcesits productsfromtrustedsuppliersacross theglobeandofferscompetitively priceditems.Thecompany's commitmenttocustomersatisfaction hasmadethemapreferredexporterof foodproductsintheregion.

Whetherit'sWSITorSTIL,Tahsinul believesindeliveringtop-notchquality tocustomers.

EmpatheticLeadership

Tahsinulconsidershiscompanyahome whereeveryemployeeislikeafamily member Withmorethantenyearsof experienceasCEO,heappreciatesthe hardworkanddedicationofallteam members,whohavegrowntomorethan 300innumber.Hebelievesthatputting pressureonemployeescanleadto decreasedproductivityand,instead, focusesonidentifyingand collaborativelyaddressinganyobstacles thatmayarise.

Tahsinulalwaysaimstocreatea comfortableandsupportivework environmentthatfostersemployee satisfactionandmotivation.Hepushes histeammembersbeyondtheirlimits andassiststheminacquiringthe successtheyaspiretoachieve. Tahsinulbelievesthathemaydream, showtheway,andbringwork,buthis teamsustainstheworkwiththeirhard workanddedication.Asaresultof theircombinedefforts,thecompany offershigh-quality,top-notchservices totheirclients.

AchievingExcellence

In2021,Tahsinulwasinternationally recognizedbyCEOInsightsIndia Magazineasoneoftheworld'stop10 businessleaderCEOs.Thisprestigious awardhonorsthemostrespectedClevelexecutivesintheindustry Tahsinulbelievesthatthesuccessofa businessisdeterminedbyhowwellit meetstheneedsandexpectationsofits stakeholders,whichincludecustomers, employees,shareholders,andthewider community.Oneofthewayshe achievesthisisbymaintaininghigh levelsofcustomersatisfaction,serving over200clientsworldwide.

Anotherkeyfactorinthesuccessof Tahsinul'sbusinessishisfocuson employeeengagement.Heunderstands theimportanceofhavingamotivated andengagedworkforceandhascreated adynamicteamthatheconsidersone ofhisfinestachievements. Additionally,heisproudtocontribute tosocietybycreatingemployment opportunitiesfortheunemployed. Innovationisanothercornerstoneof Tahsinul'sbusinessstrategy.He recognizestheneedtodevelop innovativeproducts,services,and innovativeprocessesthatmeet customers'needs.Heisconstantly implementingnewtechnologiesto developlife-changingsolutionsto achievethis.

Finally,STILisexpandingitsmarket byexportingJute,Foods,Tiles,and

| May 2023 18

morefromBangladesh,tappinginto newmarketsandhelpingproducers andmanufacturerstoproducemore products.Thecompanyisaccessinga largerpoolofpotentialcustomersby reachingbeyondthedomesticmarket.

GrowthThroughInnovation

Tahsinulemphasizestheimportanceof innovationindrivingacompany's growth.Accordingtohim,intoday's fast-pacedandcompetitivebusiness environment,companiesmust continuouslyimprovetheirproducts andservicestostayaheadofthe competition.

Tahsinulbelievesembracingnewideas andtechnologiesiscrucialinbetter servingclientsandremaining competitive.Toachievethis,he emphasizesstayingontopofindustry trendsandinvestingindevelopinghis team'sskillsandexpertise.

OneoftheTopClientsStoryFlowcite

Tahsinulhashadtheprivilegeof workingwithnumerousclients throughouthiscareer.However,oneof histopclients,Flowcite,standsoutas aparticularlyuniqueandsuccessful partnership.FlowciteisanAll-In-One SolutionForResearchApplication Companythatoperatesglobally When theyapproachedWSITSTIL,they neededacustomizedresearchsystem toassistindividualsinresearching, writing,justifying,editing,and publishingtheirthesispapersor journals.Thecompany'steamof skilleddevelopersworkedcloselywith theclienttocreateatailoredsolution thataddressedtheirspecific requirements.

Initially,theprojectbeganwith creatingaPrototype,which WSIT'sSTIL'spassionateteampoured

theirheartsandsoulsintotoprovide high-qualityservice.Theclientwas impressedwiththePrototypeand returnedtoWSITSTILtodevelopthe productfurther Thecompanyisproud tohavecreatedaproductcalled Flowcite,whichhasbeenpossibledue tothecompany'smottoof "transformingyourideasinto technology."WSITSTILpridesitself onprovidingexceptionalservicetoits clients.Thecompanyiscurrentlyin talkswithFlowciteaboutpartneringto selltheproductworldwide.The transitionfrombeingaclienttoa partnerhasbeenmadepossible becauseofWSIT'sSTIL'ssincerityand trustintheirwork.Thecompany prioritizesappreciatingitsclientsand recognizesthatitssoftwarerepresents avisionformanyindividualswhowill utilizeit.

www.theenterpriseworld.com | 19
“Tahsinul's motto is: SKY's the Limit. He believes there are no limits to what a person can accomplish if they are willing to work hard and aim high.”
| May 2023 22

A Peek into the Top Tourist Attractions of Sydney,

'THE HARBOUR CITY'!

www.theenterpriseworld.com | 23

T H E H A R B O

Australiaisacountryblessedwith

nature,history,andtraditionand whenwetalkaboutthemost significantcitiesinthecountry,Sydney isonenameyoucan'tmiss.Knownas thetourists'paradise,theunmissable touristAttractionsofSydneyare acknowledgedbypeoplealloverthe world.Fromdeliciousfoodtolively nightlifescenes,thecityofSydneynever disappoints.Tomakethingsmore interesting,letusintroduceyoutosome ofthelesser-knownfactsaboutthewellknownSydneycity

GoingbacktotheRoots!

Sydney'searlyhistorywasdominatedby itsstatusasaBritishprisoncolony Convictsweredroppedonthis extraterrestrialcoastandfoundthe climatehard.Thesoilwaspoor,andthe areawasrugged,requiringmanual clearing.Untilthesettlerswereableto traversetheBlueMountainsanddiscover thebetterterritorywestoftheGreat DividingRange,thelittletownwasoften shortoffood.Therewerealsofrequent clashesbetweenthegovernors,free settlers,andprisoners.

Thecity'scontemporaryhistorystartedin 1788,withthelandingofaFirstFleetof Britishshipsandtheestablishmentofa penalcolonybyGreatBritain.Sydney wasthecapitaloftheBritishcolonyof NewSouthWalesfrom1788until1900. Sydneywasdesignatedasacityin1842, andamunicipalgovernmentwas founded.Sydneybecamethecapitalof thestateofNewSouthWaleswhenthe Australiancoloniesunitedtobecomethe CommonwealthofAustraliain1901.

Whatarethemajortouristattractions ofSydney?

twentieth-centurystructures,awonder, andanaccomplishmentoftremendous engineeringandarchitecture.The OperaHouse,whichissynonymous withAustralia,isoneofthemost recognizedtouristattractionsof Sydney.Itissituatedontheeasterntip ofCircularQuayandisfamousacross theglobeforitsinnovative architecture.

aheadoftimebypackingplentyof sunscreens,hats,andsunglassesbefore yougo.

Autumnisagreatseasontoembarkon walkingtoursanddayexcursionsfrom Sydneytoitssuburbs.

Unlikeotherplaces,Sydney'swinters aremildandnottoocold.Itisalovely timeinthecity,withlotsofthingsto dosuchaswhalewatching,hiking,and evenvisitingtheaquariums.

Thislate-Georgianhistoricmonument ofSydneycomplextooksevenyearsto completeandcontainsAustralia's oldestsurvivingarmybarracks.Major GeorgeBarney,commandingtheRoyal Engineers,oversawtheconstruction, whichincludessandstoneminedonthe site.Volunteersprovidefreeguided toursonceaweek,whichincludea30minutebandperformance,

aone-hourtourofthecomplex,andan optionalvisittotheArmyMuseum. Thelatterfocusesonthehistoryof NewSouthWales'militaryservices andincludesitemssuchasweapons, clothing,andpaperrelics.

WhencanyouvisittheTourist AttractionsofSydney?

ThetouristattractionsofSydneyare oneofthemostpopulartourist attractionsaroundtheworld.Thereare nosevereweatherconditionsduetothe city'stropicallybalancedclimate, whichismaintainedallyear.However, ifyouwanttoknowwhattheseasons arelikeinSydneybeforeyouarrive, heretheyare.

Springisanexcellentseasontovisit Sydney Theweatherispleasantand comfortable,withjustenoughsunlight toallowyoutoenjoythelively metropolis.

ThingstoKeepinMind

Herearesometipsthatwouldbe helpfulwhentravelingtoyourfavorite touristattractionsofSydney

1.Optforaferry

Ferriesareapopularmeansofpublic transportationamongcityresidents sinceitisthequickestmethodtomove fromonelocationtoanother.Itis inexpensive,quick,andenjoyable becauseharbourvistasarebestseenon oneoftheseboatrides.TheOpalCard maybeusedtoreserveandpayfor ferries.Dependingonthelengthof yourvacation,youmaychargethecard dailyorweekly.

2.Makethemostoffreeartgalleries

InSydney,thereareseveralfreeart galleries.Theseprovidesome wonderfulinsightsintoallsortsofart formsinAustraliabyservingasa platformforfledglingartistsaswellas expertswhowishtosharetheirwork withothers.Arriveatthesegalleries earlyinthemorningsincemostof themshutaroundmidday

3.Explorethestreetswithfree walkingtours

TheSydneyOperaHouseis,inreality, oneoftheworld'smostdistinctive

SummersinSydneymayquicklyturn fromwarmtoscorching,soprepare

ThestreetsofSydneyareas entertainingasitsgreatsites,andfree

'
1. SydneyOperaHouse 2. VictoriaBarracks
| May 2023 24

O U R C I T Y ' !

walkingtoursareonewaytoexplore them.Twoofthemostpopularfree walkingtourstoexperiencethecity center,CircularQuay,andTheRocks areFreeToursSydneyandI'mFree WalkingTours.

FamousPersonalitiesfromSydney

Alongwiththetouristattractionsof Sydney,therearesomesignificant peoplefrom'TheCityofHarbour'who arewell-knowninAustralia,and aroundtheglobe.Let'stakealookata fewofthem.

1.AdamAshley-Cooper(bornMarch 27,1984,inSydney)isarugbyunion playerfromAustralia.Henowplays forKobelcoSteelersinJapan'sTop Leagueandhas116capsforAustralia,

whichisthethirdmostofany Australianplayer.Mr.Versatileishis moniker

2.IndianaRoseEvans(born27July 1990)isanAustralianactressand singer-songwriterbestknownforher appearancesasMatildaHunterin HomeandAway,BellaHartleyin H2O:JustAddWater,andEmmaline RobinsoninBlueLagoon:The Awakening.

3.JamesDavidWolfensohn(born December1,1933)isanAustralianAmericanlawyer,investmentbanker, andeconomistwhoservedasthe WorldBankGroup'sninthpresident (1995–2005).HewasborninSydney, Australia,andattendedtheUniversity ofSydneyandHarvardBusiness

School,aswellascompetedinfencing attheOlympics.Heworkedformany firmsintheUnitedKingdomandthe UnitedStatesbeforeestablishinghis owninvestingcompany.

4.RowanWoods(born1959)isafilm andtelevisiondirector,actor,and screenwriterfromAustralia.In1998, WoodsearnedanAFIawardforbest directorforhisworkonTheBoys.In addition,thepicturewasacceptedinto the48thBerlinInternationalFilm Festival.

5.RobertJohnChristoakaBobChristo wasanAustralian-Indiancivilengineer andBollywoodactor.Beginningwith SanjayKhan'sAbdullah(1980),he wentontoappearinover200Hindi filmsinthe1980sand1990s,including

www.theenterpriseworld.com | 25

T H E H A R B O

Qurbani(1980),Kaalia(1981),Nastik (1983),Mard(1985),Mr.India(1987), RoopKiRaniChoronKaRaja(1993), andGumraah(1993).

TheBiggestEconomyofAustralia

Sydney'seconomyplaysavitalrolein Australia'scommerce,manufacturing, banking,education,anddistribution sectors.TouristattractionsofSydney havealsoplayedamajorrolein makingSydneyintoagigantic economyofAustralia.Sydney'sCBD

isthebiggestinAustralia,anditis surroundedbyseveralbusinessregions thatarealsoconsideredpartofSydney OneprominentexampleisParramatta, whichislargerthanotherstatecapitals.

ThecityofSydneyextendsacrossthe harbourbridgetoestablishNorth Sydney,whichisacontinuationofthe CBD.NorthSydneyhasasignificant economy,however,ithasahigh vacancyrate.Chatswood,Sydney's thirdbiggestbusinessregion,islocated onlyafewkilometersnorthofthecity

center.Chatswood'smajorbusinessis retail,andthecityhasseveralhigh-rise buildingswithadistinctskyline.20th CenturyFoxhasextensivestudio facilitiesinSydney

WhatmakesSydneySpecial?

1.Food

'
ThegreatestplacestodineinSydney arelargelydeterminedbyyourbudget andyourmood.Ifyou'researchingfor affordablefood,therearelotsof | May 2023 26

O U R C I T Y ' !

excellentselections.Ifyou'rereadyto payalittleextra,you'llbeableto locatesomegenuinelyamazing eateries.MisterGeeBurgerTruck, MomofukuSeiobo,andSepiaare amongourpersonalfavorites.

Whilethereisabroadvarietyoffoods andsweetsavailable,herearesome solidfavorites:

Ÿ Barramundi

Ÿ Sydneyrockoyster

Ÿ Australianprawns

Ÿ Avocadoontoast

Ÿ Baconandeggroll

Ÿ Lamingtoncake

Ÿ Potatocake

Ÿ Yellowfintuna

Ÿ

2.CulturalSignificance

Australianshavebeenaccusedof beingsportsnuts,andSydneysiders, astheyareknown,arenoless passionateaboutsportsthantheir counterpartsinotherplaces. Nonetheless,Sydneyboastsavibrant culturalandintellectuallife.

Sydney,Australiahasavibrantand diversifiedculturalscene.Manyof thedistinctculturesthatcomprise Sydney'smosaicarecenteredon cultural,artistic,ethnic,linguistic, andreligiousgroupsfounded throughwavesofimmigration. Sydneyisamajorworldwide metropoliswithathrivingarts culturethatincludesmusical,

dramatic,visual,literary,andother endeavors.

OurTop10TouristAttractionsof Sydney

1.RoyalBotanicGardenSydney

TheRoyalBotanicGardenSydney, locatedclosetotheOperaHouseand overlookingSydney'sspectacular metropolitanskyline,hasahuge collectionofexoticplantsfromallover theglobe.

TheRoyalBotanicGarden,Australia's oldestbotanicgardenandscientific institution,wasfoundedin1816. Wanderingthroughthis30-acrelush sanctuaryisatruepleasure.

www.theenterpriseworld.com | 27

T H E H A R B O

PayingavisittooneofSydney's numerousislandsisanexcellent opportunitytolearnmoreaboutthe city'shistoryandprogress.Cockatoo Islandisoneofthoseislandsthatare wellworthavisitandafundayout.

CockatooIslandisaUNESCOWorld HeritageandNationalHeritageListed islandintheheartofSydneyHarbour Theislandhasoperatedasa shipbuildingyard,aCommonwealth navalstation,andaprisonisland throughouttheyears.

renownedtouristattractionofSydney. Friendlypubs,cobblestonelaneways, oldbuildings,andavarietyof interestingeventstakeplace throughouttheyear AvisittotheSydneyTowerEye shouldbeatthetopofyourlistof must-seesitesifyouwanttoview Sydney,theHarbour,theshoreline,and itssurroundingdistrictsfromabove.

TheSydneyTowerEyeoffersthe greatestviewsofthecityfromthe second-highestobservationtowerin theSouthernHemisphere,aswellasan innovative4Dfilmexperience.

Whilenotasbig,Sydney'sHydePark hasasimilarappearanceandfeelto NewYork'siconicCentralPark,owing toitspositioninthecity

PalmBeach,located40kilometers northofSydney'sCBD,hasadistinct ambiancereminiscentofalittle subtropicalparadise.PalmBeachisa popularday-triplocationforSydney residentsaswellasaspecialized vacationdestinationforvisitors, backpackers,andAustralianand worldwidecelebrities.

HowistheNightlifeScene?

TherenownedSydneyHarbourBridge, whichopenedin1932,notonlyhasthe nicestappearance,butit'salsoan extraordinaryfeatofexcellent engineering.The134mhighSydney HarbourBridge,sometimesknownas theCoathangerduetoitsarch-based form,linksthecity'sCBDwiththe city'sNorthShore.

TarongaZooinMosmanisaterrific dayoutforyoungandelderlyalike,set againstthebackgroundofSydney's CBDcityscape.Therearemanyways totraveltoTarongaZoo,buttheboat ridefromCircularQuayisthemost convenient.

DarlingHarbour,Sydney'sbiggest recreationalandpedestrianzone,is hometoawiderangeoffamilyfriendlyactivities.DarlingHarbourhas somethingforeveryone,from beachfrontrestaurantsandfrequent fireworksshowstointeresting museumsandsprawlingparks. TheSydneyAquarium,theAustralian NationalMaritimeMuseum,Madame Tussauds,theWildLifeSydneyZoo, theChineseGardenofFriendship,and theDarlingQuarterKidsPlayground areallmust-seeattractions.

TarongaZoo,Australia'sbiggestzoo,is quietlynestledawayonthenorthside ofSydneyHarbourwithmagnificent cityviews.Ithasfantastic performancesandoffersintimate interactionswithmanyanimalspecies.

Sydneyhasgreatnightlife,including operaconcerts,karaokebars,clubs, andcafes.Thereareinfinitelocations tounwindafteraharddayatworkfor everykindofnightcrawler,soyou'll neverbestuckforthingstodoin Sydneyaftersunset.Sydneyoffers everything,fromnoisyandhectic nightclubstotranquilbeachshacksand cafés.

FrequentlyAskedQuestionsabout Sydney

1.HowtotravelwithinSydney?

TheSeaLifeSydneyAquariumisone ofthemostfamoustouristattractions ofSydney,locatedonthenorthernside ofDarlingHarbour,justnorthofthe historicPyrmontBridge.

TheeasiestmethodtotraveltoSydney isdeterminedbyyourbudgetand whereyouwanttostay.Ifyou're stayinginthecitycenter,walkingor usingpublictransitistypicallythe mostconvenientandleastexpensive choice.However,ifyouwanttodoa lotoftouringoutsideofthecity,you mightthinkabouthiringavehicle.Just keepinmindthatparkinginSydney mayberatherpricey

TheRocks,oneofSydney'soldest neighborhoods,wasformerlyan infamousprisontownbutisnowa

HydePark,locatedontheeastern outskirtsofSydney'sCBD,is Australia'soldestpublicparkland.The parkstretchesnorthwardtothe DomainandtheRoyalBotanicGarden.

2.Howmuchdoesastaycost?

YoushouldbudgetroughlyAU$352 ($250)perdayforyourtriptothecity,

'
2.TheCockatooIsland 3.SydneyHarbourBridge 5.TheRocks 4.DarlingHarbour 6.SydneyTowerEye 8.SeaLifeSydneyAquarium 7.Sydney'sTarongaZoo 9.TheHydePark 10.PalmBeach
| May 2023 28

O U R C I T Y ' !

asyoupreparetowitnessoneofthe besttouristattractionsofSydney.The averagedailypriceisbasedon previoustravelers'costs.Previous visitorsspentanaverageofAU$55 ($39)onmealsandAU$18($13)on localtransportationinoneday SummersinSydneyarepleasant,while wintersaremild.Inthewinter, temperaturesseldomfallbelow freezing,andsnowfallisevenmore infrequent.

TheEndnote

BonusFactsaboutSydney

VividSydney,alightfestival,isoneof Sydney'smostmagnificentyearly spectacles.TheSydneyOperaHouse andtheSydneyHarbourBridgeare transformedintolightartfortourists and"Sydneysiders"fromMaythrough June.

Fromtheprimetouristattractionsof Sydneytosomeofthelessexplored partsofthecity,thereisareasonwhy Sydneyisthebiggesteconomyof Australia.Ifyou'vereadeverythingwe havementionedsofar,yourexperience whenyouvisitthebeautifulcityof Sydneyisabouttobecomealotmore enjoyable.

AnotherinterestingfactaboutSydney isthat,becauseofitsproximitytothe InternationalDateLine,itisusually thefirstmajorcityintheworldto welcometheNewYear.

1.Climate 2.Entertainment 3.Lesser-known
www.theenterpriseworld.com | 29

MIRELA JAIN

Taking Your Luxurious Stay UpANotch!

| May 2023 32
Founder My Goa Villas

Mirelaknowsthatwhenyoudecidetogoona vacation,youexpectcertainthingsandyou don'twanttocompromiseonyourstandardof living.

Goaisoneofthehottestplacesforanyonelookingtospend somevacationtime.Mirelawantstogiveanyonewhovisits a top-notchexperiencewithMyGoaVillas.

FeaturingforTheEnterpriseWorld'sthisissueofTheMost InfluentialWomenToWatchforin2022isMirelaJain,a visionarymakingyourGoavacationevermoreexciting.

MirelaJain-Leadingtheway: Founder

Mirelawasintohospitalityformorethan15years.She movedfromTenerife,CanaryIslandtoIndia6yearsago. ShehasthesamevillarentalcompanyinTenerifeandit wasfairlyeasyforMirelatointegrateEuropeanstandards intoholidayrentals,thankstohervastexperience.With Mirela'sMyGoaVillas,youcanbesurethatwhatyousee onlineiswhatyouwillgetofflineaswell.

Vision:

Atthestartofhervillajourney,Mirelastartedpromoting villasforholidayrentalsbysimplysendingbookingstothe villaowners.Overthespanof1to1.5years,Mirelafigured outthatifshestartedrentingitwithherownstaff, shewill beabletogivebetterservicetothepeoplestayingin.

AftersometimeMirelastartedhiringpeople.Thatincluded housekeepingstaff,chefs,security,andothers.Tomake sureguestsgotthebestservicepossible,shetrainedthem constantly,offeredthemthehighestqualityofbedlinen, madeherownbrandoftoiletries,anddideverythingto keephervillasa5-starproperty

AboutMyGoaVillas:

MyGoaVillaswasestablishedinMay2017.Theyhave carefullyinspectedandcoordinatedtheselectionofvillas. Atthetimeofchoosingeachvilla,TheMGVcarefully takesintoconsiderationthevillalocation,villadesign, interior, facilities,andmostimportantthing,the managementandstaffsetup.

Provingtobeachallengeinitself,eachvillaishandpicked andregularlyre-evaluated.Extensiveresearchonboarding newpropertiesforholidayrentals.Todescribeeachoftheir villas,theyhavecompiledthevillainclusionsandfacilities,

however,ifanyonehasanyadditionalqueries,TheMy GoaVillasteamisalwayspleasedtoprovideimmediate assistance.

BuildingTheEmpireBrickByBrick:

Mireladideverythingtoprepareapropertyforrentals whilemakingsureeventhesmallestofdetailsweredone perfectly.Andbecauseshedidnotwanttodealwith complaintslater,everythingneededtobeintheright place.

Mirelawantedtoexceedtheexpectationsofguestswith everythingsheofferedandtheexperienceshegainedin Europehelpedhertremendouslyinthat.

TeamWorkMakesTheDreamWork:

Mirelavaluesheremployeesgreatly Alongwithgettinga higher-payingjob,Mirelaalsoprovidesasafeandclean placetostayfortheemployeestomakesuretheirquality oflivingisn'tcompromised.

Howthingsstandcurrently:

AccordingtoMirelaIndiaisabigmarketforherbusiness togrowandvacationrentalrevenueisthepracticewhere youneedtoadaptyourpricestowhateverthedemandis toconvertbookingsatthehighestpossiblepricepoint.

Mirelabelievesinprovidingvalueforeveryoneandwith MyGoaVillas,shedeliversonthatpromise.

ReasonBehindLong-StandingSuccess:

Yearsofexperienceinrunningavacationrentalbusiness hastaughtMirelathatguests'satisfactiondependson threemainfactors:Productoffering,productmarketing, andgoodreviews.

Mirelahasutilizedthesethreemainfactorsperfectlyin herfavortokeepthesuccessofhervillassoaring.

Products&Services:

WelcometoGoa!

Experienceamultitudeofbeautifulbeaches,a Comfortableroomfittedwithmodernamenities,and wonderfulhospitalityensuringsatisfactionforeach person.

www.theenterpriseworld.com | 33

WhatmakesMyGoaVillasStandOut:

-Availability:

MirelaandherteamliveandworkinGoa,whichmeans thattheyareonhandtomanageyourpropertyandensure thatallrentalsareorganizedandrunsmoothly

-Service:

MyGoaVillapridesitselfonofferingonlythehighest levelsofservicebothtoitsclientsandtotheowners.

-Experience:

Mirela'steamspecializesinholidayvillarentalsinNorth Goa.Theteamwilladviseyouonwhatyouneedtodoto ensurethemaximumrentalreturnfromyourproperty.

LedbyMirela,theteamhasgainedtremendousexperience byvisitingeachofthevillas.Theteamknowstheproperties insideandoutandwillonlyconfirmrentalsinyourvilla wheretheyaresuretheclientswillbehappyandenjoya wonderfulholiday.

-MaximizedRentalIncome:

MyGoaVillasofferscompetitive,fixedcommissionrates meaningalltheirrentalpropertiesarecompetitivelypriced toattractthemaximumrentalrevenuesforyou.

-InternationalMarketing:

MyGoaVillasmarketstheirrentalvillasonatrulyglobal basisusingbothdigitalandmoretraditionalmarketing methods.

HappyOwners:

TheownersofMyGoaVillastrusttheminmanagingthe rentalprocessfromstarttofinishandthegreatest complimentisthatmanyofthenewpropertiescometo themfrompersonalrecommendationsofourservices.

Expansionplansforthefuture:

Politeness,availability,andhelpfulnessarethethingsyou expectatanyqualityhospitalityservice,saysMirela.

ButbecauseMyGoaVillasisaluxuryvilla,guestsexpecta certainsetofservicessuchaspersonalchefs,housekeeping,

andacaretakerwhohandlesthingslikeluggage,makes reservations,andmore.Mirelamakessureallofthese thingsareprovidedtoeveryguestathervillas.

Mirelalikestomaintainaveryhighstandardforhervillas. Respondingtotheguestsinaprofessionalyetnaturalway isareallyimportantskilltohave.Positivityiscontagious, andMirelamakessurethepeopleshehirespossessjustthe skillsthatcreateapositiveenvironmentsurroundingthe villatotransformtheexperienceoftheguests.

Mirelahasalreadyledthewayandreachedthetopof holidayrentalsandmanagement.Butshedoesn'twantto stophere.Sheisplanningonimprovingherportfolioof villasfurtherbybuildingmanymoreMyGoaVillas.

Breakingtheobstacleswithtechnology:

Runningavacationrentalbusinesscansometimesfeellike you'reconstantlydodgingobstaclesthatstopyourprogress. Itmightfeellikeyoucan'tcatchabreakandyourto-dolist justkeepsonincreasingonebyonewithmanyproblemsto solve.

Tryingtodoeverythingbyyourselfcanbetiresomeand difficultattimes.

Thisiswherevacationrentaltechnologycomesinasa blessingtohelpcutdownonmanual,repetitivetasks.You canusetheenergysavedfromthisinimprovingotherareas ofyourpersonalandprofessionallife,SaysMirela.

Wordofadviceforbuddingentrepreneurs:

“Staypositive,leanonyourstrengths,andhireexpertswho wouldhelpintakingyourprojectstoanotherlevel.Take risks,butcalculated.Nevergiveup.

Ifyouwanttotakethefasterroadtosuccess,makeyour businessvisibletotheconsumers,andbeoptimisticabout everythingthatyouaredoingtoachieveyourgoals.”

| May 2023 34
| May 2023 36
www.theenterpriseworld.com | 37

Yesterday,oneofmyfriends

bought(whathethoughtwas) anAdidashoodiefromalocal shop.Iwassurprisedtoseethepriceof thehoodie.However,myawelasted onlyuntilIsawthespellingofAdidas onthehoodie.Justifyingitsprice,it wasspelled“Adibas”.Whileitmade forahilariousmoment,itwasan exampleofabrandgrowingsobigthat peopleweresellingproductswitha similar-lookingnameandlogoand customerswerestillbuyingthem.

Tome,thiswasatestamenttothe successstoryofAdidas.Inthisarticle, wewilltakeyouthroughthesuccess storyofAdidasandthefactorsdirectly orindirectlyinvolvedinit.

WhatexactlyisAdidas?

Adidas(spelled“adidas”bythe corporation)isanabbreviationofthe

nameofthebrand'sfounder,Adolf (“Adi”)Dassler.FollowingWorldWar I,theDasslerfamilystartedproducing shoes.JesseOwens,anAmericantrack andfieldgreat,woreshoesthatwere supposedlyagiftfromAdiDassler duringthe1936BerlinOlympics.

Today,Adidas(fullnameAdidasAG) isaGermanmakerofsportsshoes, clothing,andsportingaccessories.In theearlytwenty-firstcentury,itwas Europe'sbiggestsportswearproducer andtheworld'ssecond-largestafter Nike.Adidasgoodshavehistorically beenidentifiedbyathree-stripe trademark,whichisstillusedinthe company'smodern“trefoil”and “mountain”logos.Herzogenaurach, Germany,isthecompany's headquarters.Thiswasthebeginning ofthesuccessstoryofAdidas.

| May 2023 38

PeepingintotheHistoryofAdidas!

Duringthe1950s,Adidasgained significantpopularityassoccerplayers startedusingthecompany'sshoes, whichwerelightweightandincluded screw-incleats.Thefirmsubsequently expandedintorecreationalitems, launchingsoccerfootballsin1963. Fouryearslater,Adidasstarted producingclothing.Adidaswasthe leadingbrandinsportingshoesfor manyyears,butcompetitionintensified throughoutthe1970s,particularlyfrom upstartmanufacturerssuchasNike.

AdiDasslerdiedin1978,anddespite aninnovativeendorsement

arrangementwiththerapgroupRunD.M.C.,authorsofthepopularsong“My Adidas,”thebrandendureddeclining marketsharethroughoutthe1980s (1986).In2016,thefirmannounceda newpartnershipwithartistand entrepreneurKanyeWest.Herearethe twoinstancesthathighlightthe beginningofthesuccessstoryofAdidas.

Ÿ JesseOwens,anAmericanathlete whoworeAdidasshoesandwonfour goldmedalsinthe1936Olympics, madethecompanyrenownedacross theworld.

Ÿ TheGermanfootballteam,wearing Adidasshoes,thenwontheWorld Cupfinalmatchin1954.

HowmuchAdidasspendson Marketing?

Marketingisthebackboneofa businessandgoodcompaniesoften putahighemphasisontheir marketingstrategies.Thesuccess storyofAdidastooisincomplete withoutanexclusivefocuson marketing.Intheyearsbeforethe coronavirusepidemic,itgradually increaseditsmarketingbudget,which reached3.04billionUSdollarsin 2019.Whileinvestmentfellbyover 670millionUSdollarsin2020,the corporationincreaseditsexpenditure to2.5billionin2021.

www.theenterpriseworld.com | 39

TheAdidasGroup'smarketing expenditurescomprisebothpointof-saleinvestments,suchasin-store advertisingandshopfittings,and marketinginvestments,suchas sponsorshipcontracts,media advertising,andevents.This investmentlookstobepayingoff, withtheAdidasbrand'sworthmore thantriplingfrom2016toaround 16.48billionUSdollarsin2020. Furthermore,its2018“Originalis NeverFinished”campaignwas namedoneoftheworld'smost effectiveadvertisingeffortsin 2018.However,Adidas'brand worthfellbymorethantwobillion dollarsin2021,thusitremainsto beseenhowthefirmdoesinthe nextyears.

Ad Campaigns that proved “Impossible is Nothing”!

Herearesomeadcampaignsthat playedacrucialroleinthestory ofAdidas.

Ÿ The'AllInOrNothing' Campaign

The'allinornothing'adis Adidas'mostexpensivemedia campaigntodate.Itisledbya televisioncommercial(seeabove) titled'LeoMessi'sWorldCup Dream,'whichincludesbrand ambassadorsliketheeponymous Argentinestriker,DaniAlves,and LuisSuárez,aswellasatuneby KanyeWest.

| May 2023 40

“Thisadvertisementillustratesthe “#allinornothing”mindsetby demonstratingthedevotionand commitmentnecessarytowinthis fantasticchampionship,”saysTom Ramsden,globalbrandmarketing directorofAdidasfootball.“Anything lessthan100%effortwillnotwinthe WorldCup.AtAdidas,wethinkthat being'allin'istheonlywaytoplay sport,unleashyourpotential,andgetthe mostoutofsport'sgreatestevent,”he adds.

TheTVcommercial,createdby TBWA/Worldwideanddirectedby FernandoMeirellesoftheCityofGod, airsduringcoverageoftonight's(May 23)ChampionsLeaguefinalandis supportedbysocial,in-store,andecommercepushes,aswellasexperiential andPRactivitythatwillseeabranded mediahubondisplaythroughoutBrazil. Adidas'marketingspendingunderscores thesignificanceoftheWorldCupasit seekstostaveoffcompetitorNike'sdrive forprimacyinthefootballclothing industry

Ÿ ImpossibleisNothing

Oneofthemostnoteworthycampaigns forthefirm,thecampaignwascreatedby 180/TBWAinAmsterdam,although TBWAChiatDayinSanFranciscoalso contributedsignificantly Thisadvertisementfeaturedfootball greatDavidBeckhamandboxinghero MuhammadAli.

ThatiswhyAdidas'new“Impossibleis Nothing”adstrikesthetargetintermsof inclusivemarketing.Theadoffers personaldocumentary-stylevideosofa rangeofathletesandotherhighly chronicledpersonsfromacrosstheglobe, illustratingtheirpathstogreatness.

Whatmakestheadvertisingstandoutis howdiverseitisintermsofsports, genders,races,andcultures.

Ÿ AllAdidas

The“allAdidas”campaignhighlights thebrand'sreachacrossseveralsports, cultures,andlifestyles,withcelebrities likefootballplayersLionelMessiand DavidBeckham,NBAstarDerrick Rose,andmusicsensationKatyPerry. Toestablishitselfamongthebest, companieshavetobeabreastofwhat's goingoninthemarket.New competitorsemergeeveryday,posing criticalchallengesforcompaniesand leaders.Adidashasalsoconquered manycompetitorstoreachwhereitis today.Herearetheprominent competitorsinthestoryofAdidasthat madelifedifficultforthecompany

Competitors that made it difficult for Adidas!

NewBalanceisanAmerican multinationalcorporationwith manufacturingoperationsintheUnited StatesandtheUnitedKingdom.The itemsofthisfirmaremorecostlythan thoseofrivalssuchasAdidas,Nike, andUnderArmour.Therationalefora premiumpriceisproductqualityand technologicalintegration,aswellasthe factthatcustomersintheUnitedStates andtheUnitedKingdomalwaysfavor high-qualityitems.Inthefootwearand clothingcategories,NewBalanceis posingasignificantcompetitionin frontofAdidasandnumerousother well-knowncompanies.

1.Nike

Doyouknowwhotheworld'sleading footwearandclothesbrandis?Nikeis theonlyappropriateresponse.Itisone ofthemosttrustedbrandsinsearchof inspirationandinvocationinthelives ofallpeoplewhohaveabody.Nikevs. Adidashaslongbeenatopicofdebate amongpeople.Thankstoitsconstant pursuitforexcellence,Nikehas propelledAdidastocomeupwithnew, moreinnovativeproducts.

FilaisaKoreansportsbusinessthat makesandsellsfootwearandgearfor bothsportsandleisure.Filaisan excellentoptionforthemajorityof individualsinanysociety'smiddle class.Filahasalonghistoryof sponsorship,includingtheAustralian cricketteam,theKoreanfootballteam, andmanymore.Thecorporationoften supportsevents,andmanyathletesand sportsfiguresserveasbrand ambassadors.FILAhasalsochallenged Adidaswithitsseveralproducts.

5.UnderArmour

PUMAisanothersignificantAdidas opponentworthnoting.Thereasonfor thisisthatPumaandAdidaswere previouslyrunbyRudolfandAdolf underthebrandnameGebrüder DasslerSchuhfabrik.Later,their relationshipdeteriorated,andthe corporationwassplitintotwofirms, AdidasandPUMA.PUMAisnow fightinginthemarketwiththeAdidas brand.

Anotherpopularsports,footwear,and casualclothesbusinesslaunchedin 1996.Theorganizationhasshowna strongcommitmenttothegarmentand footwearindustries.UA'sbusiness operations,accordingtothefirm annualreport,aretodesign,market, andsellfootwear,performancegear, andassociatedaccessoriesforwomen, men,andyouth.UnderArmouritems arewornbyathletesandactive lifestylecustomersrangingfrom adolescentstoprofessionals.Its clothinggoodsaccountedfor66%of

2.Puma 3.NewBalance
www.theenterpriseworld.com | 41
4.FILA

itsincome,whileNorthAmerica accountedfor76%.Withouta question,UnderArmourisa formidableopponenttoAdidas.

ControversiesintheStoryofAdidas

Thejourneyofsuccessfulcompaniesis oftenaccompaniedbycontroversies. ThestoryofAdidasisalsoincomplete withoutcontroversiesthatshookthe businesstoitscore.Herearetwoofthe majorAdidascontroversies.

1.Adidasattemptedtolaunchthe ShackleShoe.

Adidasattemptedtolaunchashoein 2012thatwasafarcryfromits

customarysleek,athleticfootwear(via CNN).TheJSRoundhouseMaids wereeye-catchingstreetshoeswitha uniquedesignfeature:theywerelinked toayellowrubbershackle,whichwas usedto“lock”theuser'sfoottotheleg withachain.“Gotasneakergameso hotyoulockyoursneakerstoyour ankles?”statedtheproduct'sFacebook announcement.

TheJeremyScott-designedshoes,on theotherhand,hadamajorflaw.Not surprisingly(exceptforAdidas),a shackle-themedsneakerdidnotgo downwellinanationwithadarkand well-documentedhistoryofslavery. Manyindividuals,notablycivilrights iconReverendJesseJackson,

expressedoutrageovertheshoe's design,claimingthatitremindedthem ofslavery AdidassaidthattheJS RoundhouseMidwasallaboutfashion andhadnothingtodowithslavery Recognizingthattheshoewasalost cause,thefirmapologizedand terminatedtheproduct.

2.USSR-ThemedAdidasProducts

Adidaswaspreparingforthe2018 FIFAWorldCupinRussiawitha nostalgicproductin2018.However, whentheyrefertoaregimethatis responsibleforsomeoftheworst momentsinRussianhistory-including varioushorribleeventsthatEastern Europeancountrieshadtogothrough

| May 2023 42

duringtheirtimewiththeUnionofthe SovietSocialistRepublic-fun callbacksaren'talwaysallthatfunny Peopleinthesepost-USSRnations obviouslydidn'tunderstandthesense ofAdidassellingUSSR-branded goods,andindignationquicklyerupted inareaslikeLithuania.“Beingunwell with'imperialnostalgia'stillhappens. However,thatisquiteshocking comingfromthewell-known @adidas.”Thecountry'sMinistryof ForeignAffairssarcasticallytweeteda photographofthecompany'sUSSRthemedsportsattire.Manypeople askedwhetherAdidasmightrelease uniformswithNaziinsigniainthe future.

PartnersinSuccess!

Overitstenure,Adidashas collaboratedwithseveralbrandsand personalitiestotakeitsproducttothe nextlevel.Hereareacoupleof interestingcollaborationsinthestory ofAdidas.

Ÿ TheAdidasYeezycollaboration

Someoftheadidas'mostsignificant partnershipshaveoftenincludedhiphopstars.KanyeYEEZY-branded shoes,PharrellWilliams,Pusha-T,and MissyElliottendorsementshaveall beenlaunchedbythelabel.Adidas' influenceonhip-hopcanbetraced backtothemid-1980sandRunadorationDMC'softhebrand's tracksuitsandshell-toeSuperstar shoes,whichculminatedinthe1986 song“MyAdidas.”adidasSamba, adidasStanSmith,andtheclassic shell-toeadidasSuperstarshapesare amongthemostwell-knownshoe types.

Thesportswearbehemothhasalso collaboratedwithstreetwear companieslikeABathingApeand PalaceSkateboards,aswellashigh

fashiondesignerslikeYohji Yamamoto'sY-3collection,Raf Simons,RickOwens,Stella McCartney,andAlexanderWang.

Ÿ CollaborationwithManchester United

AdidasandManchesterUnitedagreed toaten-yearkitpartnershipinJuly 2014,commencingwiththe2015-16 PremierLeagueseason.Thiskit agreementhasaguaranteedminimum valueof£750million(US$1.29 billion),makingitthemostlucrative kitdealinsportshistory.Nikehasbeen replacedastheclub'sworldwide equipmentsupplier.

AndyMurray,theformerWorldNo.1 tennisplayer,wasannouncedas Adidas'highest-paidtalentin November2009,withafive-yeardeal allegedlyworth$24.5million.They havealsosponsoredtheball-boyand ball-girloutfitsattheATPTennis TournamentinMasoninCincinnati. Adidasalsohascollaborationswith MalibuTennisCamp,GreenFitness GmbH,andSchöler&Micke SportartikelVertriebsGmbH.

ExpansionsinthePipeline

Adidasisconsiderablyincreasingits investmentinwomen'sactivewearand sportsfootwearaspartofitsnew 'ImpossibleisNothing'campaign.The companyclaimsitwouldspend“more thaneverbefore”onwomenand LGBTQ+personsinsports,whichwill bereflectedinbothnewgoodsanda newmarketinglanguage.

AdidasdebutedStayinPlay,a collectionofperiod-proofapparel,in June2021toassistminimizethedropoffinathleticsthatoccurswhen womenbeginbleeding.TheAdidas UltraBoostsneaker,builtspecifically forwomen'sfeet,willbeavailablethis

quarter.Adidasisalsoofferingawhole lineofsportsbrasin72sizes,created with43models,inresponsetodata thatshowed90%ofwomenhavean ill-fittingsportsbra.Thecompany mentionsthatthisproductisbeing broughttomarketforwomenby women.

TheConcludingNote:

So,theseweresomeofthemost importantfacetsofthesuccessstoryof Adidas.Itwouldnotbean exaggerationtosaythatAdidasis currentlyamongthetopfew sportswearcompaniesintheworld. AndaslongasAdidasproductsare beingsoldlabeledas“Adibas”,or “Abidas”,thesuccessstoryofAdidas isboundtoaddnewchapterstoit!

www.theenterpriseworld.com | 43
| May 2023 46
www.theenterpriseworld.com | 47
| May 2023 48
| May 2023 50

THE 20 BIGGEST BUSINESS CHALLENGES

GROWING COMPANIES FACE

www.theenterpriseworld.com | 51

Weliveinamoment markedbyfast transformation, particularlyforthecorporateworld. Considerthefactthat,inthespanof justonegeneration,businesseshave beenforcedtoadjusttoentirelynew marketingchannels(webandsocial), figureouthowtoinvestinandmake useofnewtechnologies,andcompete onaglobalstage.TheseareBusiness Challengesthatourparents’and grandparents’generationscould hardlyhaveimagined.

Becauseofthesequickchangesand thecompany’scontinuedexpansion,it isimpossibleforanyoneCEO—or anyemployee,forthatmatter—tobe anexpertineverysinglearea.This mayhavebeenthecasefromthe beginning,butithasneverbeen clearerthanitisnow.

Becauseofthis,inmyview,the greatestwayfororganizationstomeet andhandlesomeofthemost significantdifficultiestheyfacetoday isbyworkingwithskilled consultants.Hiringaconsultantmay helpCEOsaddtheexperienceand abilitiestheyneedtosolvecertain BusinessChallengesatspecifictimes andcandeliverthegreatestpotential resultsiftheydoso.

HerethebiggestBusiness ChallengesgrowingCompanies face:

1.BalancingQualityandGrowth

ThenatureofBusinessChallenges thatareexpandingoftenresultsina declineinqualityastheyexpand, particularlythosethatexpandrapidly. Initially,fewerindividualsare responsibleforcompletingall responsibilities.Expertsandexperts launchafirm,provideexceptional quality,labourdayandnight,and developaclientele.

2.Developingthegreatestmarketing strategy

Developingthemosteffectivemarketing strategyisanothervitalaspectofa developingfirm.Marketingisessential forbusinessestothriveinacompetitive market.PoorBusinessChallengesplans andinadequatekeyperformance indicatorsresult inaseveredeclinefor manyfirms,particularlyconventional ones,andactasbottlenecks.

Youngercompaniesareunableof articulatingtheirdistinctcompetitive advantagevis-à-visestablishedgiants. Ontheotherhand,industryleaders overlookstealthfirmsswiftlytargeting theirtargetmarket,exposingtheir shortcomings,anddevelopinga counteroffer

andbusinessesaregovernedby boards.Consultantsandadvisorsare theequivalentofexpandingafirm efficientlyforsmallandmediumsizedbusinesses.

8.Management Managementisthemostsignificant aspectofcompanyandplaysa crucialrole.Withoutmanagement, everythingwillcrumbletothe ground.Thereareseveraltypesof managementinthecorporatesector Itinvolvesthemanagementand coordinationofprocesses,people, time,resources,budgets,andother organizationaloperationsandtasks.

ThebusinessProcessModelisa significantobstaclefordeveloping companies.Asthecompanyentersnew marketsandemploysmorepersonnel,its processeswillevolveovertime.New personnelinfluencetheOrganization’s hierarchy,oftenresultinginthecreation ofnewmanagementlevels,operational processes,andmanagementworkflows.

Strategicleadershipentails developingthecorrectroadmapfor thefirm(oradepartment), decomposingitintoactionable items,assigningtheobjectivestothe necessaryparties,andunifyingthe team.

Ittakesskilltoallocatetimetothe correctobjectives.Thisisa legitimateconcernforpractically everysector.

11.EffectiveMarketingStrategy Development

Whenfoundersarehighlyengagedin day-to-dayoperations,thisisatypical issueforstartupsandsmallenterprises.

6.Absenceofdirectionorvision

Companiesthatlackalong-termstrategy areplainlythreatenedbygroupshavinga well-definedagenda.

7.UtilizingConsultantsandBusiness Consultants

Athletesworkwithcoaches,artists dependonproducersfortrendadvice,

Theabsenceofaplan,theabsence ofsuitablekeyperformance indicators,andtheinabilityto generatemeaningfulBusiness Challengesoutcomesaresignificant impedimentsformanyfirms, particularlyconventionalones.

12.BuildingaCompany’sBrand

Buildingabrandisacomplicated, long-termendeavor,andquantifying outcomesisdifficult.However,the consequencesofastrongbrandare undeniable.

10.TimeManagement 9.StrategicManagement 4.BusinessProcessModel 5.ReducingRelianceOnThe FoundingGroup 3.DealingWithMarketRivalry
| May 2023 52

13.

RecruitingNewPersonnel

Recruitingatscaleissignificantly moredifficult.Ifyoumustmake concessionsinaverycompetitive market,yourexpenseswillincrease.

14.

RetainingStarPerformers

Itisdifficulttoarrangeaninterview withhightalent.Obtainingtheir acceptanceofanofferisatypeof chance.Keepingthem?Eventhe greatestcompanieshavedifficulty retainingtalent.

15.EmbracingDiversityInThe Workplace

Diversityhasbeenasensitivesubject forcenturies.Ensuringthehealthof thecultureisoneofthemostpressing issues.

16.FosteringaThriving OrganizationalCulture

Creatingagreatcultureisamultistep processthatencompassesallaspectof theendeavor.

17.

Communication

Poorcommunicationmayresultin significantlossesforacorporation. Theywerecausedbydisorganized work,incorrectdeliveries,andother factors.Communicationissueshave becomeoneofthemostsignificant BusinessChallengesforallfirms. Communicationissueshavebecome oneofthemostsignificantBusiness Challengesobstaclesforallfirms.

18.Maintainingpacewith innovation

Duetothedifficultiesassociatedwith implementingnewsoftware, businessescanbecometoorelianton

obsoletetoolsandsystems.Ifa company’sleadershiplacks technologicalacumen,itmayloseout onseveralchances.

19.

MotivatingStaffMembers

Acrucialobstacleforbothsmalland bigbusinesses.Anunproductive BusinessChallenges,unmotivated employeeatastartupmayrepresent 20%ofthewholeworkforce.

20.KeepingPaceWithMarket Changes

Adaptingonalargescaletomarket upheavalsandtechnicaldevelopments isdifficult.Newspaperandsocial mediaadvertisingisadifferent ballgame.Comparabletoconvertinga conventional“carsalesman”procedure toacontemporarycompany developmentworkflowinlightofthe alteredbuyer’sjourney.

www.theenterpriseworld.com | 53
| May 2023 56

MetaDescription:Ifyoulikeunfoldingthehistorypagesby

visitingdifferentplaces,herearethe10warmemorialsin theU.S.thatyoumustvisit.

Historyfascinateseveryone,regardlessofcountry,religion,orage group.Itissomethingthattakesyouonajourneywhereyoucandive intothepast,observewhatwasrightandwherethingswentwrong,and comeoutwisertoconfrontwhatliesahead.Ifyouarealsointohistory, visitinghistoricalplaceslikeforts,monuments,palaces,andwar memorialsmustalwaysbeanoverwhelmingfeeling.

Visitingwarmemorials,inparticular,isanidealwaytopayhomageto thosewholosttheirlivesfightingforthenationandrelivetheirfond memories.Eachwarmemorialrepresentsthecountry'senthrallingand vibranthistoryandremindsusofthesacrificesandvalorofour ancestors.Ifyouareplanningtovisitawarmemorial,letushelpyou withthe10warmemorialsintheU.S.youcannotmiss.

www.theenterpriseworld.com | 57

10WarMemorialsintheU.S.you mustVisit

Ÿ Location:NationalMall, WashingtonD.C.

Ÿ Opened:2004

Ÿ OperatingHours:24hours(park rangersareondutyfrom9:30amto 10pm)

TheWorldWarIIMemorialisbuiltin thehonorof16millionAmericanswho servedintheU.S.armedforcesduring theSecondWorldWar Thenationalwar memorialaestheticallyrepresents America'svictoryinWorldWarII.It has56pillarsthatsymbolizeunity amongtheU.S.statesandterritories.It alsocomprisesacoupleofsmall triumphalarchesforthePacificand Atlantictheatersthatsurrounda fountainandanovalplazaatthecenter

Ÿ Location:NationalMall, WashingtonD.C.

Ÿ Opened:1931

Ÿ OperatingHours:24 hours

BrieflyknownastheDistrict ofColumbiaWarMemorial, theDCWarmemorialisone ofthemust-watchwar memorialsintheU.S. Originallyconstructedasa domedtemple,thememorial underwentrenovationin 2010.Itshowcasesthenames oftroopswholosttheirlives duringthewarinalphabetical order.In2014,theNRHP (NationalRegisterofHistoric Places)listedthememorial.

1.WorldWarIIMemorial 2.DCWarMemorial
| May 2023 58

Ÿ Location:ConstitutionGardens, WashingtonD.C.

Ÿ Opened:1982

Ÿ OperatingHours:24hours(park rangersareondutyfrom9:30amto 10pm)

PeoplealsoknowVietnamWar MemorialasVietnamVeterans Memorial.Thememorialhonorsthe valianteffortsofthosewhoservedin theVietnamWar.Theprimaryattraction ofthismemorialistwogranitewalls engravedwiththenamesof58,318 braveheartswhosacrificedtheirlives forthecountry Allthenamesare engravedinchronologicalorder

Ÿ Location:WestPotomacPark,Washington D.C.

Ÿ Opened:1995

Ÿ OperatingHours:24hours

AlsoknownastheKoreanWarVeterans Memorial,thisisoneoftheiconicwar memorialsintheU.S.commemoratingthe sacrificeofthemilitarypeoplewhodiedinthe KoreanWar.Thememorialcomprises19 statuesalongsideawallofremembrance engravedwiththenamesofmartyrs.

Ÿ Location:PershingPark,WashingtonD.C.

Ÿ Opened:1981

Ÿ OperatingHours:24hours

TheWorldWarIMemorialpaystributetothe servicesofmartyredAmericancitizensintheFirst WorldWar.ItwasoriginallydedicatedinPershing Parkin1981andwasopenedtothepublicin2021. ThememorialfeaturesthestatueofJohnJ.Pershing, thethenGeneraloftheArmies.Thewallsofthe memorialalsoshowcasethesoldiers'journeys.

3.VietnamWarMemorial 4.KoreanWarMemorial 5.WorldWarIMemorial
www.theenterpriseworld.com | 59

Ÿ Location:VermontAvenue,Washington D.C.

Ÿ Opened:2004

Ÿ OperatingHours:24hours

Thiswarmemorialservesasatributetothe UnitedStatesColoredTroops(USCT)who foughtduringtheAmericanCivilWar.It honorsthememoriesofapproximately 209,145USCT.“TheSpiritofFreedom” statueistheprimaryattractionofthiswar memorial.Itisabronzestatueshowcasing threemenfromtheinfantryandasailorwho isdefendingfreedom.

7.AmericanVeteransDisabledforLife Memorial

Ÿ Location:WashingtonD.C.

Ÿ Opened:2014

Ÿ OperatingHours:9amto5pm

AmericanVeteransDisabledforLifeMemorial isoneofthefewwarmemorialsdedicatedto thosedisabledduringthewar Thememorial honorsveteransoftheU.S.Armywhowere permanentlydisabledduringtheirnational service.Thefundraisingforthismemorial startedwaybackin2000,thetargetamount wasreachedin2010,andthememorialwas opentothepublicin2014.

Ÿ Location:ValleyForgeNationalHistoricPark,Pennsylvania

Ÿ Opened:1917

Ÿ OperatingHours:6amto8pm

NationalMemorialArchcelebratesthearrivalofGeorge WashingtonandtheContinentalArmyatValleyForge.During the1777-78continentalwar,theU.S.Armyspentthewhole winterattheValleyForgemilitarycamp.Inspiredbythe“Arch ofTitus”inRome,thearchwasplannedduringthepost-Civil Warerawhenmanywarmemorialsandmonumentswere plannedandbuilt.

6.AfricanAmericanCivilWarMemorial 8.NationalMemorialArch
| May 2023 60

Ÿ Location:1954

Ÿ Opened:ArlingtonCounty, Virginia

Ÿ OperatingHours:6amto midnight

MarineCorpsWarMemorialisa nationalmemorialthatis dedicatedtoalltheUnitedStates MarineCorps(USMC)wholost theirliveswhileservingthe country.Thememorialhonorsall themartyrssince1775.Itis inspiredbyaniconicphotograph in1945.Thephotograph comprisedsixUSMCraisinga U.S.flagontopofMount SuribachiduringWorldWarII.

Ÿ Location:GrossePointe Farms,Michigan

Ÿ Opened:1910

Ÿ OperatingHours:9amto7 pm

LiketheWorldWarIIMemorial, theGrossePointeWarMemorial isalsobuiltinmemoryofthose wholosttheirlivesinWorldWar II.Thememorialisalsoknownas RussellA.AlgerJr.House. Besidesbeingamongthetopwar memorialsintheU.S.,ithostsa varietyofprograms,including holidaycelebrations,concerts, socialdancesforschoolchildren, obedienceschoolfordogs,etc.

Thisconcludesourlistof10warmemorialsintheU.S.you mustvisit.Wehopethisbloghascoveredeverythingyouneed toknowaboutthesememorials.

So,whenareyouplanningtovisitawarmemorial?

9.MarineCorpsWar Memorial 10.GrossePointeWar Memorial
www.theenterpriseworld.com | 61

PRODUCT REVIEW

Founder: Uwe Kreuter

Founded: 1991

Headquarters: Frankfurt, Deutschland

No. of Employees: 50+

Website: www.cct-solutions.com

ContactPro® Review

Overview:

CCT is leading the way in multiexperience customer engagement solutions. CCT helps companies communicate with existing contact channels and next generation customer interactions. CCT provides web and mobile based applications for on prem and cloud deployments. This includes the automation of voice, web, email, chat, co-browsing, instant messaging and video, ensuring customer service agents and knowledge workers adapt easily to the changing customer expectations, decreasing contact center costs and providing efcient relationships with their customers.

| May 2023 64

BackgroundofCCT:

CCTservescustomersaroundthe globe.Focusedonmidsizedandlarge organizationswantingtoachievea competitiveadvantagewith individuallydesignedcommunication andcontactcentersolutions.CCT ContactPro®isapowerfuland scalableomnichannelcontactcenter solutionwithanexcellentagent desktopandintelligentautomation functionality.Enablingefficient servicesforanexcellentcustomer experience(CX).

Ouremployeesarecertifiedexperts. Constanttrainingandeducationaswell asknowledgetransferwithour partnersassureprofessional implementationandexcellentsupport. Customspecificimplementations providethebestpossibleintegrationof existingsystemsandnewcomponents. Enablingdemand-orientedactivation ofinnovativefunctionsandservices.

TofulfillindividualrequirementsCCT offerstailoredsupportandmanaged service.

Ourexpertsareavailable24by7to assistandhelpclientsortodeliver proactiveservices.Inourprojectswe useprovensystemsandsolutionsfrom well-knownvendors.Toassurebest serviceforourclients,ouroperation andsupportstructureisalignedwith theprocessesofourkey-partners.

ProductDetails:

CCTContactPro®(CP)istheperfect solutionforautomationandtheagent desktopinanomnichannelcontact centerenvironment.Contact-Pro® empowersagentstoefficientlyserve customersintoday'sdemandingworld ofomnichannelcommunication.The state-ofthe-arttechnologysolution helpsleverageexistinginfrastructure whiledecreasingcontactcentercosts andincreasingcustomersatisfaction.

Theflexibleandadoptabledesktopin combinationwithautomationand integrationcapabilitiesenables efficientserviceswiththebest availableresourcesattherighttimeto deliveranexcellentcustomer experience(CX).Higheragent productivity,therightinformationfora successfulcustomerdialogand reducedover-headthroughautomation increasetheagentproductivity, Customerjourney,CRM/ERPsupport, Reporting&Analytics.Increased customersatisfactionandCX, Consistentinformationthroughall mediachannelsandintegrationofselfservicesystemswithAIdriven automationincreasecustomer satisfaction.

Optimizedworkflowsandnew services,aworklistconceptand configurablefunctionsprovidea flexiblealignmentwithdesired workflows.Itenablesaneasy implementationofnewservices. Inbound,outbound,call-backand omnichannelhandling.CCT ContactPro®supportsblendedinbound andoutboundinteractionsincluding call-back.Tooptimizethecustomer experienceCPoffersfullomnichannel capabilities.

OtherProminentFeaturesofCCT

ContactPro®:

Ÿ StrategicConsulting

Ÿ SolutionDesign

Ÿ Systemintegration

Ÿ SoftwareDevelopment

Ÿ CustomizedTraining

Ÿ CloudandManagedServices CCaaS

Ÿ CommunicationPlatformasa ServiceCPaaS

Ÿ CCTContactProUnifiedDesktop

Ÿ Omni-ChannelSoftware Solution

Ÿ VoiceManagementincl.CTI

Ÿ Voice Recording/Compliance/Quality

Ÿ RealtimeAnalytics/Agent Coaching

Ÿ Outbound&AgentScripting

Ÿ EmailManagement

Ÿ Mobile&WebChat Management

Ÿ MobileBusinessChat

Ÿ SMSIntegrations

Ÿ ConversationalAIIntegration Cognigy/Google

Ÿ GoogleDialogFlowIntegration

Ÿ PCICompliancecertified

WhyPeopleShouldUseYour Product?

Ÿ IncreaseyourAgent productivity,optimizeyour Agentengagement“happiness” withahighlyefficientUnified AgentDesktopWorkspace

Ÿ Reduceaveragehandlingand reducethecostspercontactsby 30-50%,reducecostforagent training.Increasethefirst contactresolutionrate.

FrequentlyAskedQuestions:

HowisCCTbetterthanother solutions?

CCTensuresmulti-experience customerengagementsolutions. Thesoftwareadaptseasilytothe changingcustomerexpectations, thusdecreasingcontactcentercosts andprovidingefficientrelationships withtheircustomers.

www.theenterpriseworld.com | 65

HowdoCCTSolutionsoperate?

CCTSolutionsoperatein4basic steps-

1.Purchaseorrent–Weadapttothe financingpossibilitiesofyour company

2.Subscriptionsmodels–Usage-based subscriptionmodelssupportcloudbaseddeployment.

3.ManagedService–SimplyletCCT operatethesysteminacomputer centerwiththehighestsecurityand availabilitystandards.

4.LifeCycleManagement–CCT managesyourcontactcenter,agent productivityimprovementsandthe ongoingoptimizationofthecustomer experienceinallprojectphases.

Categories:

ACD/Omnichannel/UnifiedDesktop /IVR/ERMSSelf-Service/ KnowledgeManagement

WorkforceManagement/Dialer/ Outbound/ConversationalAI(Chatbot, Voicebot)Reporting/

CustomerAnalytics/KPI´s/Robotic

ProcessAutomation/Distance

Learning/WebBasedTraining

InstantMessengerCRM/Customer ServiceSoftware/Chat/Videochat/ Co-Browsing/Remote

VisualQuality-Management

Costing:

SubscriptionPricingbetweenBasic Package40–PremiumPackage80 USDperconcurrentAgentpermonth

*TermsandConditionsApply

| May 2023 66
Follow Us On: w w w . t h e e n t e r p r i s e w o r l d . c o m

Turn static files into dynamic content formats.

Create a flipbook

Articles inside

Issuu converts static files into: digital portfolios, online yearbooks, online catalogs, digital photo albums and more. Sign up and create your flipbook.