The Best Contract Management Solution Providers To Watch In 2023

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W W W . T H E E N T E R P R I S E W O R L D . C O M | A M E R I C A S E D I T I O N | M A R C H 2 0 2 3
Mark Nastasi President
MANAGING CONTRACTS JUST GOT EASIER

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S UB S CRIBE How about showcasing your products to 90,000+ C-suite Subscribers? To get recent updates of our magazines SUBSCRIBE US info@theenterpriseworld.com WWW THEENTERPRISEWORLD COM | AMERICAS EDITION | MAY 2023 BUILDING A FUTURE FOR SAFER AIR Rob Qualls | CEO SAAM Inc. Four Benets Of Being A Contractor Upshot | Boston Most Trusted Air Quality Detection Technology Solution Providers- 2023 How is TESLA reinventing the Wheel of Sustainability, A Case Study

F r o m E d i t o r ’ s D e s k

Contractsareacrucialaspectofanybusiness,astheyestablishthetermsandconditionsofa transactionbetweentwoormoreparties.Effectivecontractmanagementisessentialto ensurethatbusinessesaremeetingtheirlegalandfinancialobligations,aswellas maintainingpositiverelationshipswiththeirclientsandpartners.Withthegrowingcomplexityof contractsandtheincreasingneedforcompliance,manycompaniesareturningtocontract managementsoftwareasasolution.

Contractmanagementsoftwareisadigitalplatformthatstreamlinestheentirecontractlifecycle, fromcreationandnegotiationtosigningandrenewals.Theseplatformsofferbusinessesarangeof features,suchasdocumenttemplates,automatedworkflows,electronicsignatures,andanalyticsthat enablethemtomanagetheircontractsefficientlyandeffectively.

Thebenefitsofcontractmanagementsoftwarearenumerous.Theyprovidebusinesseswithgreater visibilityandcontrolovertheircontracts,allowingthemtotrackcontractstatus,monitorkeydates, andensurecompliancewithregulatoryrequirements.Additionally,theyreducetheriskoferrorsand omissions,aswellasenhancetheoverallefficiencyofthecontractmanagementprocess.

Insummary,contractmanagementsoftwareisacriticaltoolforbusinessesthatwanttomanagetheir contractseffectivelyandefficiently.Byusingtheseplatforms,businessescanstreamlinetheir contractprocesses,improvecompliance,reducecosts,andultimatelyenhancetheirbusiness operations.

FeaturingforTheEnterpriseWorld’sthisissuearethestoriesofsuchcompaniesmakinganimpact.

Forthecoverreadabout-

Foundedin1995byMarkNastasi, wasamongthefirstcompaniestooffera CobbleStoneSoftware contractmanagementproduct.Today,CobbleStone®continuestoleadthewayincontractlifecycle management(CLM)andE-Procurementsoftware.

CobbleStone’sservicespeaksforitself.Theyhavemanagedtoretainover90%oftheirclientsby consistentlydeliveringhigh-qualityproductsandservicesforcontractingsuccess.

Notonlydotheymodernizeandmaintaintheircurrentfeatures,buttheyarealsocontinuously introducingnewcontractmanagementfeaturesbasedonindustrydemandandnewlyavailable technology

AnotherreasonforTheCompany’ssuccessisitstop-tiercustomerservice.Theyhaveconsistently beenacclaimedbyusersandthird-partyanalystsalikefortheirstrongcustomersupport,training opportunities,andeasily-navigableresources.

o m E d i t o r ’ s D e s k

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Forthecoverreadabout-

Foundedin1995byMarkNastasi, wasamongthe CobbleStoneSoftware firstcompaniestoofferacontractmanagementproduct.Today, CobbleStone®continuestoleadthewayincontractlifecyclemanagement (CLM)andE-Procurementsoftware.

CobbleStone’sservicespeaksforitself.Theyhavemanagedtoretainover 90%oftheirclientsbyconsistentlydeliveringhigh-qualityproductsand servicesforcontractingsuccess.

Notonlydotheymodernizeandmaintaintheircurrentfeatures,buttheyare alsocontinuouslyintroducingnewcontractmanagementfeaturesbasedon industrydemandandnewlyavailabletechnology.

AnotherreasonforTheCompany’ssuccessisitstop-tiercustomerservice. Theyhaveconsistentlybeenacclaimedbyusersandthird-partyanalystsalike fortheirstrongcustomersupport,trainingopportunities,andeasily-navigable resources.

L E A D E R S I N S P O T L I G H T

C O N T E N T S Cobblestone Software 12
boston 22 upshot Are you a history buff don't miss out on these 10 war memorials in the u.s. 46 Blog 32 Article Four Benefits Of Being A Contractor 36 cASE STUDY Tesla - How Tesla is reinventing the Wheel of Sustainability 54 aRTICLE How Automated Reporting Boosts Your Business 60 Reviews CCT - ContactPro®

MANAGING CONTRACTS JUST GOT EASIER

C o v e r S t o r y
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MARK
www.theenterpriseworld.com | 13
NASTASI | PRESIDENT

Managingthecontract lifecycleisamultifacetedprocessthat-if notdonecorrectly-canresultin contractmanagementbottlenecks, increasedriskexposure,anda diminishedbottomlineforyour organization.

CobbleStoneSoftware'senterprise CLMsolution-CobbleStone ContractInsight®-offersrobustand AI-poweredcontractmanagement softwarefunctionalitytotackle contractmanagementchallenges.

FeaturingforTheEnterpriseWorld's issueofTheBestContract ManagementSolutionProvidersTo WatchIn2023isCobbleStone Software.

TheCompany: Foundedin1995byMarkNastasi, CobbleStoneSoftwarewasamongthe firstcompaniestoofferacontract managementproduct.Today, CobbleStone®continuestoleadthe wayincontractlifecyclemanagement (CLM)andE-Procurementsoftware.

Challengesatthebeginning:

EventhoughCobbleStonehad recognizedtheneedforcontract managementsoftware,theyfacedone initialchallenge:pioneeringthetools tosuccessfullyaddresstheneedfor contractmanagementautomation.

EventhoughCobbleStonewasa contractmanagementpioneer,theystill neededtohelpclientsautomatethefull

contractlifecycle.Withconstant innovationtotheiraward-winning CobbleStoneContractInsight, CobbleStonecontinuestomeetthis challengeeffectively

Pointsofgrowthin2022:

CobbleStonehascontinuedtoexperience significantgrowthsincethestartof2022.

CobbleStonehosteditscontract managementmasterclassseriesasan entirelyvirtualevent-aswellasitsinpersonCobbleStoneConferenceinAustin, TX.

Bothoftheseeventsprovedtobe tremendouslearningopportunitiesfor CobbleStoneclientsandprospective clientsaliketolearnmoreaboutcontract managementsoftwarefeatures,best practices,andlegalopsindustrynews.

Additionally,CobbleStonebeganits million-clauseinitiativetoenhanceand nurtureitsproprietarycontractartificial intelligenceenginewithmachinelearning –VISDOMAI®.Itaimstoentera humongous1,000,000real-lifeclausesinto VISDOMAIforanever-seen-before strongrepositoryofclausesformachine learning.

VISDOMAI’sknowledgebasewill includeover140standardclauses,along withmanyuncommonclausecategories tailoredtoindustry-specificcontract managementsoftwareneeds.

Thesecretbehindlong-standingsuccess:

CobbleStone’sservicespeaksforitself. Theyhavemanagedtoretainover90%of theirclientsbyconsistentlydelivering high-qualityproductsandservicesfor contractingsuccess.

Notonlydotheymodernizeandmaintain theircurrentfeatures,buttheyarealso continuouslyintroducingnewcontract managementfeaturesbasedonindustry demandandnewlyavailabletechnology

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WHY A BOSTON YOUR SUMMER

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ON TOUR SHOULD BE ON SUMMER BUCKET LIST? www.theenterpriseworld.com | 23

Beantown,aslocalslovinglycall Boston,isacitywithabundanthistory anddiverseculture.Evenifyouarea non-historybuff,aBostontouroffersa varietyofthingsthatwillcatertoyour tasteforafunvisit.

AsoneoftheoldestcitiesintheUSA, Boston'shistorydatesbacktothe17th century,withthecityplayingapivotal roleintheAmericanRevolution. Today,itisahubofintellectualand culturalactivity,withinstitutionslike HarvardUniversityandMassachusetts InstituteofTechnology(MIT)located withinitsborders.

Bostonisalsoknownforitsnumerous museums,galleries,andcultural institutions,aswellasitsthriving sportsculture,withfanspassionately supportingtheirfavoriteteams.The cityishometothefamousBoston Marathon,oneoftheoldestandmost prestigiouslong-distancerunning eventsintheworld.

Finally,withthediverseandvibrant culinaryscene,Bostonisconsidereda foodlover'sparadisebymany,offering everythingfromtraditionalNew Englandseafoodtointernational cuisine.Additionally,youaresureto meetsomewarm,welcomingpeople whowillmakeyougrinwiththeir hospitality

PlanningaBostontour?Inthisblog, we'lldigdeeperintowhatthecityof Bostonhastooffertomakeyour Bostontouraonetoremember

BHistoricalSignificanceofBoston

Boston,acityrichinhistory,also providedasignificantculturalvalue.In 1630,PuritanstravelingfromEngland foundedBostonwhiletheywereseeking religiousfreedom.Innotime,thecity becameahubforNewEngland's economic,political,academic, commercial,andfinancialactivity

DuringtheAmericanRevolution,oneof themajorhistoricaleventsoftheUSA, Bostonplayedacentralrole.Thecity witnessedmanyeventsthatultimately ledtothewar Asaresult,considered theBirthplaceoftheAmerican Revolutionbymany

Top5HistoricLandmarksyoucan't missonBostonTour

ThisfloatingBostonTeaPartymuseum givesyouapeekintoBoston'shistory Youwillgettolivethroughamultifacetedexperienceofliveactors,teathrowingre-enactments,technologically advancedinteractiveexhibits, authenticallyrestoredteaships,andan award-winningfilm.

Sinceitsfirstconcertin1881,this SymphonyHallcontinuestotreat peoplewithitsconcertperformances eventoday.Inaddition,thehallalso reachesmillionsofpeoplethroughthe Internet,radio,television,educational programs,recordings,andtours.

LocatedontheCharlestownNavyYard ofNationalHistoricalPark,the Museumshowcasesinteresting informationabouttheConstitution. Includingitsdesigners,andpeoplewho builtandsailedit.Avisitwillletyou engagewiththehistoryofthe Constitutionthroughcaptivating stories.

Originallybuiltin1680,PaulRevere, anAmericansilversmith,boughtthis housein1770.Today,itisoneofthe mostsignificantpiecesoftheAmerican Revolutionandhistoryandamajor touristattractionthatwillmakeyour Bostontourmemorable.

Personalitiesyoudidn'tknowwere Bostonians

ApivotalpersonalityofAmerica, BenjaminFranklinwasoneofthe foundingfathersoftheUnitedStates. Hisvalueswerealwaysaimedtoward makingsocietyabetterplacetolive. Oneofthebestexamplesofhisvalues ishisinventions.Despiteinventing manythings,heneverpatentedthem justformoney,withthebeliefthatthey aretoolstoupliftpeople'sstandardof living.

AsthebiggestmuseuminNew England,TheMuseumofAfrican AmericanHistorydoesatremendous joblettingyouinonauthentic representationsofthe18thand19th centuries.Itisatreatforhistorybuffs, asyoulearnaboutAfricanAmericans' contributions.

Ifyou'refamiliarwiththepopular sitcom“TheOffice”(youprobablyare), thenwedon'tneedtotellyouabout Jim,andhispranksonDwight-a popularcharacterfromthesitcom.John Krasinskiwasrecentlynamed“the100 mostinfluentialpeopleintheworld”in 2018,byTimesMagazine.Amanof manytalents,Johnismostlyrecognized forhisactingwork.Althoughhehas alsoworkedasaproducer,and sometimes,directoraswell.

1.BostonTeaPartyMuseum 2.SymphonyHall 3.MuseumofAfricanAmerican History 1.BenjaminFranklin 4.USSConstitutionMuseum 5.ThePaulRevereHouse 2.JohnKrasinski
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Afterheramazingactingperformancein“PulpFiction”,apopulardarkcomedy, UmaThurmanrosetofameforhercharacterportrayalofMiaWallace.In additiontothat,herroleinKillBillhasalsowonnumerousawardsandreceived apositiveresponsefromaroundtheglobe.

Yes,youhearditright.Ourveryown“CaptainAmerica”isaBostonian.This rolefromtheMarvelCinematicUniverse(MCU)iswhatgainedhimimmense popularityandfansaroundtheworld,helpinghimreachhiscareer'smountaintop. Beforethisrole,heplayedsomeminorrolesinfilmsandalsonumerous supportingroles.

Bornon19thJanuary1809,EdgarAllanPoeisawriter,poet,editor,andliterary criticfromBoston.Edgarisoftenassociatedwiththe'AmericanRomantic Movement',andhistalesofMysteryandMacabre.Furthermore,hispoems“The Raven”and“AnnabelLee”areamongEdgar'smostpopularworks.

HereisalistofthingsthatmakeyourvisittoBostonatreat:

Traditionally,Bostonisfamousforitsbakedbeans.Butthegoodnewsisthatno matteryourpalette,withadiverserangeofcuisinesandrestaurants,Bostonis suretosatisfyyourtastebuds.

Besidestraditionaldishes,Bostonservesexceptionalseafoodaswell.From deliciousoysterstofreshlobstersandvariousfish,Bostonisheavenforseafood enthusiasts.

Thelistdoesn'tstopthere.Boston'sfoodisinfluencedbynotjustAmerican dishes,butglobalcuisineaswell.Inconclusion,ifyou'reafoodie,thefoodscene inBostonisboundtoleaveyouawestruck.

It'snotasurprisethatmanycallBostonaculturalcenter.Thecityholdspeople fromavarietyofethnicandculturalbackgroundsinitsarms.Itisworthnoting thatgreaterNewEnglandhasanenormousinfluenceonmanyculturalaspectsof thecity.Onesuchaspectistherenowned“BostonAccent.”

Additionally,BostonisahubformusicloverswithplacesliketheBoston SymphonyOrchestra,theFineArtsBostonMuseumforliteraturefans,numerous librariesforbookworms,andmore.Asavisitor,youdon'thavetoworryabout gettingbored,asthecityofferssomethingforeveryone.

Simplysaid,thenightlifeinBostonisLIT Asthesungoesdown,Bostontruly startsexpressingitslivelyvibes.Fromnightclubstonightmuseums,thecityof

1.TheFood 3.TheNight-Life 4.ChrisEvans 3ThingsthatwillmakeyourBostonTourMemorable 3.UmaThurman 5.EdgarAllanPoe 2.TheCulture
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Bostonisalwaysreadytomakeyour nightmemorable.Ifyou'reanightowl planningatriptoBoston,thenightlife scenewilltrulyrockyourworld.

IdealWaystoExploreBoston's Beauty

Forthemostpart,adowntownBoston tourisabreeze,whichissomewhat relatedtothecity'scompactsize.On theotherhand,drivingdowntownis anothergamealtogether.Why? BecauseBostonhasaveryoldfashionedroadlayoutandinsufficient parkingoptions.

Ontheotherhand,MBTA,Boston's publictransportsystem,isniftyand inexpensivetoexplorethecity You canwitnessCambridge,nearby suburbs,andmanymoreunmissable attractionsonyourBostontour

Interestingly,walkingthroughBoston couldhelpyougetacloserlookatthe city,withoutspendingmuchtime. Walkingforanhourorso,youcould exploreplentyofcharmingplaces.The placesincludeCharlesRiverEsplanade orCambridge,whereyouwillbe treatedtoamesmerizingviewofthe cityskyline.

Ifnoneofthatworksforyou,there's alwaysataxi.Boston'staxisare generallyavailableandeasytoflag down.Thisisanidealoptionifyou're planningtotravelaftertheoperational hoursofMBTA.

CostofLivinginBoston

Incontrasttoitscompactsize,a Bostontourtakesquiteabigchunkout ofyourpocket.Whileplanningyour Bostonvisit,makesuretotalktocity realtorsforthebestaccommodation dealsaroundthecity.

Allinall,ifbudgetisnotanissuefor you,Boston'squalityoflifewillleave youecstatic.

WhenshouldyouplanaBoston Tour?

Bostonweatherisamixedbag.To makethemostoutofyourvisit,make sureyouplanyourBostontripbetween themonthsofJuneandOctober.Why? Becausethesummerduringthistimeis mild,withtemperaturesanywhere between15to28degreescelsius.If you'resomeonewhoisplanning outdooractivities,thenthisisyour timetoshine.

Thenumberoftouristvisitsdrops significantlybetweenMarchandMay, andrightfullyso.TheBostonclimate duringthesemonthsisverydryand cold.

Rich,Vibrant,yetUnique

Bostonisacitywitharichhistory, vibrantculture,anduniquecharacter.

FromitsroleintheAmerican Revolutiontoitsmodern-daystatusas acenterforinnovationandintellectual activity,aBostontourhasmuchto offerforvisitorsandresidentsalike. Whetheryou'reexploringthecity's numerousmuseumsandcultural institutions,cheeringonthelocal sportsteams,orindulginginthe diverseculinaryscene,youwillnever runoutofthingstodoinBoston.If you'replanningatriptotheUnited States,besuretoputBostontouron yourlist-youwon'tbedisappointed!

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FourBenefitsOfBeingA

CONTRACTOR

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Workingforacompanyhas

itsperks.Buttherearealso somebigdrawbacksto beinganemployee,whichiswhysome peoplechoosetogoitaloneand becomeself-employed.Ifyou’retired ofthelimitationsofworkingfor someoneelse,youmaywishto considerbecomingacontractor.This hasanumberofbenefitsover traditionalemployment,andwe’re goingtotakealookatafewofthese now.So,let’sdivein!

1.YouCanMakeMoreMoney

Workingasacontractorcanbeamore lucrativeoptionthanworkingfora companywhenitcomestoyour finances.Whenyouareacontractor, youareabletosetyourownratesand chargemoreforyourservices.Of course,whenyou’refirststartingout, youmaywishtochargeaslightly lowerrateasyouestablishyourself but,onceyouhavefoundyourfeetand builtupyourreputation,youwillbe abletosetapricethatreflectsyour expertiseandthequalityjobthatyou knowyouwillbeabletodo.

Ofcourse,makingmoneyalso involvesmanagingyourmoney.When itcomestomanagingyourfinances,it isimportanttobemindfulofyour expensesandmakesurethatyouare chargingenoughforyourservicesto coverthesecosts.Itisalsoimportantto haveasavingsaccountincaseofany unexpectedfinancialemergencies. Shouldyoufeellikeyouneedhelp withyourmoney,youcouldalwaysget intouchwithsomeonelikean accountantforcontractorandletthem takecareofthisimportantaspectof yourbusinessforyou.

2.YouHaveFreedomOfChoice

Asacontractor,youhavethefreedom tochoosewhoyouworkwith.Youcan workwithanycompanyorindividual

youchoose,whichgivesyoualotof controloveryourworksituation. You’renotlimitedtoworkingwitha singlecompany,andyou’renotstuck inajobyoudon’tlike,meaningyou canfillyourdayswithprojectsand jobsthatyouwillgenuinelywantto do,andenjoydoing.Plus,ifyoudo findthatyouaren’tenjoyingajob,you knowyou’llbeabletomoveonas soonasit’sdone,andyouneverhave todothatjobagain.

Youalsohavethefreedomtowork fromanywhereyouwant,givingyou moreflexibilityinyourlifeand openingdoorsthatperhapswouldhave neveropenedifyouwereworkingfor acompanyandboundtooneplacein particular And,unlikeworkingfora traditionalcompany,beingaselfemployedcontractormeansthatyou areabletosetyourownworkinghours tosuityourselfandyourlifestyle, givingyoufullcontroloveryourworklifebalance,andtheflexibilityto adjustyourhours,shouldyouneedto.

3.YouCanReallyImproveYour Skills

Whenyouworkasacontractor,you havetheopportunitytohoneyour skillsinaparticularfieldorspecialism withinafield.Thisisbecauseyouare abletotakeonmultipleprojectsat onceandworkonthemuntiltheyare completeand,crucially,choosethe typeofprojectsthatyoudo.Ifyou knowyouwouldliketobuildyour skillsinanareayouarenotasfamiliar asothers,youcanfocussolelyon projectsthatinvolvethissothatyou canbringtheseuptoastandardyou feelhappywith.

Youwillalsohavetheopportunityto learnnewskillsbecauseyouare workingwithdifferentpeopleon differentprojects,andyouwillbeable totalktothemduringtheworkandask themasmanyquestionsaspossible.

Havingasmanystringstoyourbowas possiblewillonlybenefityouasa contractor,asthiswillmeanyouare abletotakeonlotsofdifferentjobs andkeepyourworkvaried.

4.YouCanSeriouslyGrowYour Network

Whenyouworkforacompany,they willbetiedintocontractsanddeals withcertainindividuals,andyoumay onlyeverworkwithafewnames duringyourtimewiththem.Asa contractor,however,youhavethe uniqueopportunitytogrowyour networksignificantly Thisisbecause youareabletoworkwithavarietyof peoplefromdifferentbackgrounds which,aswementionedbefore,can helpexpandyourknowledgeand skillsetand,ofcourse,yourcontacts.

Additionally,asacontractoryoumay beabletoworkwithsomeofthetop professionalsinyourfield,whichcan helpyouadvanceyourcareer.Plus,if yourcustomersarehappywithyour workand,ofcourse,your professionalismthroughoutthe process,theymayrecommendyouto otherswhentheyaskaboutthetypeof productorserviceyouoffer.

FinalThoughts

Choosingtobeacontractorcanhave manybenefits,bothfinancialandnonfinancial.Allinall,therearemany reasonswhycontractingcanbeagreat choiceforyourcareer,andwehave onlyscratchedthesurfacewiththe abovepoints.Ifyou’reseriously thinkingaboutmakingtheswitch,do yourresearchandtalktoother contractorstolearnmoreaboutwhat it’sliketoworkthiswaysothatyou canmakeaninformeddecisionasto whetherthiscouldbethelifeforyou.

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esladidn'tinventtheelectriccar,nordidElonMuskestablishTesla.TButtoday,bothhavebecomesynonymsandrepresenttheEVindustry globally.Whilethatistrue,itisquiteeasytooverlookbehind-the-scenesstuffthatwentintomakingitthegiantoftoday. Toanswerthe“whofoundedthecompanythen?”question—itwastheduoof MartinEberhardandMarcTarpenning,SiliconValleyengineers.In2003,they foundedthecompanyinSanCarlos,California,andnameditafterthefamous physicistNikolaTesla.

UntilTeslapopularizeditin2008,nootherautomotivemanufacturertook noticeofelectriccars.Atitsdebut,thecompanytooktheEVindustryby storm,itlaunchedtheRoadster.Soonenough,thesporty-lookingcarbecamea hit,withHollywoodstarslikeGeorgeClooneyamongothersorderingtheir ownRoadster.

Attheorigin,thegoalwastomakeElectriccarsthatarebetter,quicker,and morefuntodrivethangasolinecars.Now,sustainableenergyhasbecomethe needofthecentury.Andwithissuessuchasglobalwarmingmakingthings unfavorable,electriccarswiththeirzero-emissioncharacteristicareanideal

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etaDescription:Ifyoulikeunfoldingthehistorypagesby Mvisitingdifferentplaces,herearethe10warmemorialsin theU.S.thatyoumustvisit.

Historyfascinateseveryone,regardlessofcountry,religion,orage group.Itissomethingthattakesyouonajourneywhereyoucandive intothepast,observewhatwasrightandwherethingswentwrong,and comeoutwisertoconfrontwhatliesahead.Ifyouarealsointohistory, visitinghistoricalplaceslikeforts,monuments,palaces,andwar memorialsmustalwaysbeanoverwhelmingfeeling.

Visitingwarmemorials,inparticular,isanidealwaytopayhomageto thosewholosttheirlivesfightingforthenationandrelivetheirfond memories.Eachwarmemorialrepresentsthecountry'senthrallingand vibranthistoryandremindsusofthesacrificesandvalorofour ancestors.Ifyouareplanningtovisitawarmemorial,letushelpyou withthe10warmemorialsintheU.S.youcannotmiss.

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10WarMemorialsintheU.S.you mustVisit

Ÿ Location:NationalMall,Washington D.C.

Ÿ Opened:2004

Ÿ OperatingHours:24hours(park rangersareondutyfrom9:30amto 10pm)

TheWorldWarIIMemorialisbuiltin thehonorof16millionAmericanswho servedintheU.S.armedforcesduring theSecondWorldWar Thenationalwar memorialaestheticallyrepresents America'svictoryinWorldWarII.It has56pillarsthatsymbolizeunity amongtheU.S.statesandterritories.It alsocomprisesacoupleofsmall triumphalarchesforthePacificand Atlantictheatersthatsurrounda fountainandanovalplazaatthecenter

Ÿ Location:NationalMall, WashingtonD.C.

Ÿ Opened:1931

Ÿ OperatingHours:24 hours

BrieflyknownastheDistrict ofColumbiaWarMemorial, theDCWarmemorialisone ofthemust-watchwar memorialsintheU.S. Originallyconstructedasa domedtemple,thememorial underwentrenovationin 2010.Itshowcasesthenames oftroopswholosttheirlives duringthewarinalphabetical order.In2014,theNRHP (NationalRegisterofHistoric Places)listedthememorial.

1.WorldWarIIMemorial 2.DCWarMemorial
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Ÿ Location:ConstitutionGardens, WashingtonD.C.

Ÿ Opened:1982

Ÿ OperatingHours:24hours(park rangersareondutyfrom9:30amto 10pm)

PeoplealsoknowVietnamWar MemorialasVietnamVeterans Memorial.Thememorialhonorsthe valianteffortsofthosewhoservedin theVietnamWar.Theprimaryattraction ofthismemorialistwogranitewalls engravedwiththenamesof58,318 braveheartswhosacrificedtheirlives forthecountry Allthenamesare engravedinchronologicalorder

Ÿ Location:WestPotomacPark,Washington D.C.

Ÿ Opened:1995

Ÿ OperatingHours:24hours

AlsoknownastheKoreanWarVeterans Memorial,thisisoneoftheiconicwar memorialsintheU.S.commemoratingthe sacrificeofthemilitarypeoplewhodiedinthe KoreanWar.Thememorialcomprises19 statuesalongsideawallofremembrance engravedwiththenamesofmartyrs.

5.WorldWarIMemorial

Ÿ Location:PershingPark,WashingtonD.C.

Ÿ Opened:1981

Ÿ OperatingHours:24hours

TheWorldWarIMemorialpaystributetothe servicesofmartyredAmericancitizensintheFirst WorldWar.ItwasoriginallydedicatedinPershing Parkin1981andwasopenedtothepublicin2021. ThememorialfeaturesthestatueofJohnJ.Pershing, thethenGeneraloftheArmies.Thewallsofthe memorialalsoshowcasethesoldiers'journeys.

3.VietnamWarMemorial 4.KoreanWarMemorial
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Ÿ Location:VermontAvenue,Washington D.C.

Ÿ Opened:2004

Ÿ OperatingHours:24hours

Thiswarmemorialservesasatributetothe UnitedStatesColoredTroops(USCT)who foughtduringtheAmericanCivilWar.It honorsthememoriesofapproximately 209,145USCT.“TheSpiritofFreedom” statueistheprimaryattractionofthiswar memorial.Itisabronzestatueshowcasing threemenfromtheinfantryandasailorwho isdefendingfreedom.

7.AmericanVeteransDisabledforLife Memorial

Ÿ Location:WashingtonD.C.

Ÿ Opened:2014

Ÿ OperatingHours:9amto5pm

AmericanVeteransDisabledforLifeMemorial isoneofthefewwarmemorialsdedicatedto thosedisabledduringthewar Thememorial honorsveteransoftheU.S.Armywhowere permanentlydisabledduringtheirnational service.Thefundraisingforthismemorial startedwaybackin2000,thetargetamount wasreachedin2010,andthememorialwas opentothepublicin2014.

Ÿ Location:ValleyForgeNationalHistoricPark,Pennsylvania

Ÿ Opened:1917

Ÿ OperatingHours:6amto8pm

NationalMemorialArchcelebratesthearrivalofGeorge WashingtonandtheContinentalArmyatValleyForge.During the1777-78continentalwar,theU.S.Armyspentthewhole winterattheValleyForgemilitarycamp.Inspiredbythe“Arch ofTitus”inRome,thearchwasplannedduringthepost-Civil Warerawhenmanywarmemorialsandmonumentswere plannedandbuilt.

6.AfricanAmericanCivilWarMemorial 8.NationalMemorialArch
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Ÿ Location:1954

Ÿ Opened:ArlingtonCounty, Virginia

Ÿ OperatingHours:6amto midnight

MarineCorpsWarMemorialisa nationalmemorialthatis dedicatedtoalltheUnitedStates MarineCorps(USMC)wholost theirliveswhileservingthe country.Thememorialhonorsall themartyrssince1775.Itis inspiredbyaniconicphotograph in1945.Thephotograph comprisedsixUSMCraisinga U.S.flagontopofMount SuribachiduringWorldWarII.

Ÿ Location:GrossePointe Farms,Michigan

Ÿ Opened:1910

Ÿ OperatingHours:9amto7 pm

LiketheWorldWarIIMemorial, theGrossePointeWarMemorial isalsobuiltinmemoryofthose wholosttheirlivesinWorldWar II.Thememorialisalsoknownas RussellA.AlgerJr.House. Besidesbeingamongthetopwar memorialsintheU.S.,ithostsa varietyofprograms,including holidaycelebrations,concerts, socialdancesforschoolchildren, obedienceschoolfordogs,etc.

Thisconcludesourlistof10warmemorialsintheU.S.you mustvisit.Wehopethisbloghascoveredeverythingyouneed toknowaboutthesememorials.

So,whenareyouplanningtovisitawarmemorial?

9.MarineCorpsWar Memorial 10.GrossePointeWar Memorial
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| March 2023 54

HOW AUTOMATED REPORTING BOOSTS YOUR BUSINESS?

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Automatedreportingisawayto

savetimeandresourcesby accuratelyhandling documents.Itskeyfeatureisthe capabilitytogenerateseveralreports efficiently.Inmostcases,itonlytakes ashorttime,unlikemanualreportsthat requirelengthyprocessing.Sinceitcan produceasmanyreportsasneeded,it leavesyourworkforcewithmoretime andenergytofocusoncoreoperations.

Ifautomatedreportingisn’tpartof yourdailyoperations,itmaybetimeto checkitout.Youandyourteams shouldinvestinlearninghow documentworkflowsoftwareworks. Automationhasbroughtalotof positivechange,allowingboth producersandcustomerstoenjoygreat resultsinnearlyeverytransaction.To getthesameforyourownenterprise,

Herearethethingsautomated reportingcando:

1.ImprovesProductivityLevels

Manuallycompilingreportstakesalot oftime.Mostpeoplecan’tkeepupa routineofassessingeveryplatform, addingdatatospreadsheets,and tacklingformulasaccuratelyforlong.

Automationisworthconsideringwhen yourdailyoperationsinvolverepetitive processes,suchasweeklyormonthly reporting.Ifyourworkforceis burdenedwithtedioustasks,suchas downloadingdataordistributionto variousdepartments,thisstepallows themtodirecttheireffortstomore productiveactivities.

Thelesstimeyourworkforcespends handlingrepetitivedata-relatedtasks, themorestreamlinedyourworkflows become.

2.CutsDownPotentialInaccuracies

Inanybusiness,dataaccuracyis crucial,especiallywhenreportingis oneofthekeyroutinetasks.Accurate

dataandanalyticsareimportantsince youbaseyourdecisionsonthem.

Withautomatedreporting,you significantlyreducemarginsoferror, particularlywhencomputingor presentingdata.

Automatedreportsarealsoavailablein variousformats,suchastables,graphs, orevendashboards,dependingonthe specificneedsofyourbusiness.Some canbeexportedtootherprograms. Thisletsreadilyshowcasedatatoyour workforceinastreamlinedmannerto ensureclarity Atthesametime,it ensuresthedecision-makingprocess flowssmoothlywithoutconcernabout whetherthefiguresordatayou’re handlinghaveinconsistencies.

3.HelpsYouComplyWithAuditing Requirements

Ifyouwanttoadheretocompany compliancerequirementsregarding reportingprocesseswithoutany

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www.theenterpriseworld.com | 57

PRODUCT REVIEW

Founder: Uwe Kreuter

Founded: 1991

Headquarters: Frankfurt, Deutschland

No. of Employees: 50+

Website: www.cct-solutions.com

ContactPro® Review

Overview:

CCT is leading the way in multiexperience customer engagement solutions. CCT helps companies communicate with existing contact channels and next generation customer interactions. CCT provides web and mobile based applications for on prem and cloud deployments. This includes the automation of voice, web, email, chat, co-browsing, instant messaging and video, ensuring customer service agents and knowledge workers adapt easily to the changing customer expectations, decreasing contact center costs and providing efcient relationships with their customers.

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BackgroundofCCT:

CCTservescustomersaroundthe globe.Focusedonmidsizedandlarge organizationswantingtoachievea competitiveadvantagewith individuallydesignedcommunication andcontactcentersolutions.CCT ContactPro®isapowerfuland scalableomnichannelcontactcenter solutionwithanexcellentagent desktopandintelligentautomation functionality.Enablingefficient servicesforanexcellentcustomer experience(CX).

Ouremployeesarecertifiedexperts. Constanttrainingandeducationaswell asknowledgetransferwithour partnersassureprofessional implementationandexcellentsupport. Customspecificimplementations providethebestpossibleintegrationof existingsystemsandnewcomponents. Enablingdemand-orientedactivation ofinnovativefunctionsandservices. TofulfillindividualrequirementsCCT offerstailoredsupportandmanaged service.

Ourexpertsareavailable24by7to assistandhelpclientsortodeliver proactiveservices.Inourprojectswe useprovensystemsandsolutionsfrom well-knownvendors.Toassurebest serviceforourclients,ouroperation andsupportstructureisalignedwith theprocessesofourkey-partners.

ProductDetails:

CCTContactPro®(CP)istheperfect solutionforautomationandtheagent desktopinanomnichannelcontact centerenvironment.Contact-Pro® empowersagentstoefficientlyserve customersintoday'sdemandingworld ofomnichannelcommunication.The state-ofthe-arttechnologysolution helpsleverageexistinginfrastructure whiledecreasingcontactcentercosts andincreasingcustomersatisfaction.

Theflexibleandadoptabledesktopin combinationwithautomationand integrationcapabilitiesenables efficientserviceswiththebest availableresourcesattherighttimeto deliveranexcellentcustomer experience(CX).Higheragent productivity,therightinformationfora successfulcustomerdialogand reducedover-headthroughautomation increasetheagentproductivity, Customerjourney,CRM/ERPsupport, Reporting&Analytics.Increased customersatisfactionandCX, Consistentinformationthroughall mediachannelsandintegrationofselfservicesystemswithAIdriven automationincreasecustomer satisfaction.

Optimizedworkflowsandnew services,aworklistconceptand configurablefunctionsprovidea flexiblealignmentwithdesired workflows.Itenablesaneasy implementationofnewservices. Inbound,outbound,call-backand omnichannelhandling.CCT ContactPro®supportsblendedinbound andoutboundinteractionsincluding call-back.Tooptimizethecustomer experienceCPoffersfullomnichannel capabilities.

OtherProminentFeaturesofCCT ContactPro®:

Ÿ StrategicConsulting

Ÿ SolutionDesign

Ÿ Systemintegration

Ÿ SoftwareDevelopment

Ÿ CustomizedTraining

Ÿ CloudandManagedServicesCCaaS

Ÿ CommunicationPlatformasa ServiceCPaaS

Ÿ CCTContactProUnifiedDesktop

Ÿ Omni-ChannelSoftwareSolution

Ÿ VoiceManagementincl.CTI

Ÿ Voice Recording/Compliance/Quality

Ÿ RealtimeAnalytics/Agent Coaching

Ÿ Outbound&AgentScripting

Ÿ EmailManagement

Ÿ Mobile&WebChatManagement

Ÿ MobileBusinessChat

Ÿ SMSIntegrations

Ÿ ConversationalAIIntegration Cognigy/Google

Ÿ GoogleDialogFlowIntegration

Ÿ PCICompliancecertified

WhyPeopleShouldUseYour Product?

Ÿ IncreaseyourAgentproductivity, optimizeyourAgentengagement “happiness”withahighly efficientUnifiedAgentDesktop Workspace

Ÿ Reduceaveragehandlingand reducethecostspercontactsby 30-50%,reducecostforagent training.Increasethefirstcontact resolutionrate.

FrequentlyAskedQuestions:

HowisCCTbetterthanother solutions?

CCTensuresmulti-experience customerengagementsolutions. Thesoftwareadaptseasilytothe changingcustomerexpectations, thusdecreasingcontactcentercosts andprovidingefficientrelationships withtheircustomers.

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HowdoCCTSolutionsoperate?

CCTSolutionsoperatein4basic steps-

1.Purchaseorrent–Weadapttothe financingpossibilitiesofyour company

2.Subscriptionsmodels–Usage-based subscriptionmodelssupportcloudbaseddeployment.

3.ManagedService–SimplyletCCT operatethesysteminacomputer centerwiththehighestsecurityand availabilitystandards.

4.LifeCycleManagement–CCT managesyourcontactcenter,agent productivityimprovementsandthe ongoingoptimizationofthecustomer experienceinallprojectphases.

Categories:

ACD/Omnichannel/UnifiedDesktop /IVR/ERMSSelf-Service/ KnowledgeManagement

WorkforceManagement/Dialer/ Outbound/ConversationalAI(Chatbot, Voicebot)Reporting/

CustomerAnalytics/KPI´s/Robotic

ProcessAutomation/Distance Learning/WebBasedTraining

InstantMessengerCRM/Customer ServiceSoftware/Chat/Videochat/ Co-Browsing/Remote

Costing: VisualQuality-Management

SubscriptionPricingbetweenBasic Package40–PremiumPackage80 USDperconcurrentAgentpermonth

*TermsandConditionsApply

| March 2023 62
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