Most Trusted Banking Tech Solution Providers - 2023

Adam Flowers

Vice President

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F r o m E d i t o r ’ s D e s k

Bankingtechnologyhasbecomeacrucialaspectofmodern-daybankingoperations.Technologyhas transformedthewaybanksoperate,providingcustomerswithaccesstoawiderangeofbankingservices fromanywhereintheworld,andenablingbankstooffertheirservicesinamoreefficient,cost-effective,and securemanner

Oneofthemostsignificantbenefitsofbankingtechnologyistheabilitytoprovidecustomerswithconvenientaccess totheiraccountsandfinancialservices.Customerscannowperformarangeoftransactionsonline,including accountmanagement,billpayments,andmoneytransfers.Onlinebankinghasalsomadeiteasierforcustomersto monitortheiraccountsandtracktheirfinancialactivities.

Bankingtechnologyhasalsomadeitpossibleforbankstooffertheirservicesinamoreefficientandcost-effective manner.Byautomatingmanybankingprocesses,bankscanreducetheiroperationalcostswhileincreasingefficiency andproductivity.Thisallowsbankstooffertheirservicesatmorecompetitiverates,benefitingboththebankandits customers.

Furthermore,bankingtechnologyhasalsoplayedacriticalroleinenhancingthesecurityofbankingoperations. Withtheincreasedprevalenceofcyberthreats,bankshavehadtoimplementrobustsecuritymeasurestoprotect theircustomers'financialinformation.Encryptiontechnologies,biometricauthentication,andothersecurity measureshavehelpedtokeepcustomers'financialinformationsafeandsecure.

Inconclusion,bankingtechnologyhasbecomeanessentialaspectofmodernbankingoperations.Ithasenabled bankstooffertheirservicesinamoreefficient,cost-effective,andsecuremanner,whilealsoprovidingcustomers withconvenientaccesstotheirfinancialservices.Astechnologycontinuestoevolve,bankingtechnologywill continuetoplayacriticalroleinshapingthefutureofthebankingindustry

FeaturingforTheEnterpriseWorld’sthisissuearethestoriesofsuchcompanies.

Forthecoverreadabout-

AptitudeSoftwarehasadecades-longhistoryinFinancialServices.PreviouslyoperatingunderthenameMicrogen FinancialSystems,AptitudeSoftwarewasspunoutasasubsidiaryin2014andlaterdemergedfromMFSin2019to focussolelyonitshigher-growthbusiness.AptitudeisheadquarteredinLondonandpubliclytradedontheLondon StockExchange.Overtheyears,AptitudehasworkedwithglobalFinancialServicesorganizationstoautomateand transformtheircomplexbusinessmodelsandaddressachangingregulatorylandscape.

Inadditiontoafocusonacceleratingthedigitizationofthefinancefunctionandsupportingsmartcompliance,the Aptitudeportfolioalsoincludessolutionsthathelpbusinessesdeployandmanagesubscriptionofferingsand holisticallymanagerevenue.Theirglobalclienteleincludessomeoftheworld’slargestcompanies.

“ForAPACspecifically,Ithinktheinvestmentintheregionhasbeensoimportant.Wearein-region,withour families,workingandlivinginthiscommunityandIthinkthatmakesahugedifferenceinhowwehavebeenableto serveourclients.”–

AdamFlowers,VicePresident,AptitudeSoftware Shalmali W. halmali

d i t o r ’ s D e s k

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Copyrights © The Enterprise World | 2019. All Rights Reserved. The images and content included in this magazine should not be copied, transferred or reproduced in any form or by any means, electronics, mechanical, photocopying, recording, otherwise, without proper permission from The Enterprise World. The Enterprise World solely owns all the reprint rights.

The

Forthecoverreadabout-

AptitudeSoftwarehasadecades-longhistoryinFinancialServices. PreviouslyoperatingunderthenameMicrogenFinancialSystems,Aptitude Softwarewasspunoutasasubsidiaryin2014andlaterdemergedfromMFS in2019tofocussolelyonitshigher-growthbusiness.Aptitudeis headquarteredinLondonandpubliclytradedontheLondonStockExchange. Overtheyears,AptitudehasworkedwithglobalFinancialServices organizationstoautomateandtransformtheircomplexbusinessmodelsand addressachangingregulatorylandscape.

Inadditiontoafocusonacceleratingthedigitizationofthefinancefunction andsupportingsmartcompliance,theAptitudeportfolioalsoincludes solutionsthathelpbusinessesdeployandmanagesubscriptionofferingsand holisticallymanagerevenue.Theirglobalclienteleincludessomeofthe world’slargestcompanies.

“ForAPACspecifically,Ithinktheinvestmentintheregionhasbeenso important.Wearein-region,withourfamilies,workingandlivinginthis communityandIthinkthatmakesahugedifferenceinhowwehavebeenable toserveourclients.”–

AdamFlowers,VicePresident,AptitudeSoftware

L E A D E R S I N S P O T L I G H T

Adam Flowers

Vice President, Aptitude Software

BFSI(Banking,Financial Services,andInsurance)isthe backboneofanyeconomy As theworldtrendstowardadoptingthe latesttechnologysolutions,banking needstoleapfrogaheadandnotjust keepup.Butwheredobanksfind reliable,trusted,andmodernsoftware fortheirdiverseandcomplexneeds?

Asaglobalfinancialsoftware specialist,Aptitude'sdigitalfinance solutionsequipCFOswithcompetitive advantagesbystreamliningand automatingfinancialaccounting processesandenablingfaster actionableinsights.

Formanyglobalbanks,theansweris AptitudeSoftware.Whereother technologyprovidersseecomplexity, Aptitudeanditsteamofproblem solversandinnovatorsseepossibility

RedefiningBankingTechnologies

Aptitudehasadecades-longhistoryin FinancialServices.Previously operatingunderthenameMicrogen FinancialSystems,AptitudeSoftware wasspunoutasasubsidiaryin2014 andlaterdemergedfromMFSin2019 tofocussolelyonitshigher-growth business.Aptitudeisheadquarteredin Londonandpublicallytradedonthe LondonStockExchange. Overthe years,Aptitudehasworkedwithglobal FinancialServicesorganizationsto automateandtransformtheircomplex businessmodelsandaddressa changingregulatorylandscape.

Inadditiontoafocusonaccelerating thedigitizationofthefinancefunction and supportingsmartcompliance,the Aptitudeportfolioalsoincludes solutionsthathelpbusinessesdeploy andmanagesubscriptionofferingsand holisticallymanagerevenue.Their globalclienteleincludessomeofthe world'slargestcompanies.

AptitudeenterstheAPACmarket

ApivotalpartofAptitude'sjourney was enteringtheAPACmarketin 2016. Itwaschallenginginitiallyas theydidn'thavean'ontheground' presenceorbrandrecognitioninthe region,makingitdifficultforpotential clientstoestablishtrustinthemand theirservices.

Theleadershipteamknewthattobe successfulinAPAC,theyneededto havefulloperationsintheregion,soin 2017,theyopenedtheregionalHQin Singapore.Theotherprimary challengetheyfacedwaseducatingthe marketonthevalueofacomposable financearchitecturei.e.thevalueofnot attemptingtoworkwithasingle vendorforallfinancerequirementsas thishascontinuedtoleadtolongand oftenfailedprojectsduetothe inflexibilityandgenericnatureofthese solutions.

Aptitudemadethestrategicdecisionto focustheirinitialentryintotheregion andleveragedtheirglobalsuccessesin helpingTelecomscompaniesmeetthe IFRS15requirements.Ultimately,the trusttheyearnedduringthiseducation process,andtheirgloballeadingclient baseallowedthemtocreateastrong marketpositionwithclientssuchas Singtel,OptusandTelstra,fromwhich theycouldpushintotheiradditional coresectorsofInsuranceandBanking.

Factorstriggeringthegrowthof AptitudeSoftware

Therehavebeen3marketconditions thathavebeentriggersforAptitude's growth.

1.IFRS15wastheinternational revenuerecognitionaccounting standardthatchangedhowcompanies accountedforcontractswith customers.Aptitudebroughtoneofthe

firstRevenueRecognitionsolutionsto themarketwhichwouldallowthemto deliversignificantvaluefortheir clients

So,Aptitudeanditsteamlaunched withafocusonSingapore,Hong Kong,andAustralia.Afteramassing successintheabovemarketstheywere

“ForAPAC specifically, I think the investment in the region has been so important. We are in-region, with our families, working and living in this community and I think that makes a huge difference in how we have been able to serve our clients.”

- Adam Flowers, Vice President, Aptitude Software

abletoexpandtothePhilippinesand Thailand.

2.Afterprovingthemselveswith leadingtelecommunications organizations,theyexpandedintothe insuranceindustrywhichhadjust beendealtacomplexregulatory deadlineoftheirown-theIFRS17 standard.Citingtheirworkwith globalinsurerssuchasSwissREand expertiseindevelopingsolutionsto meetcomplexregulatoryrequirements acrossthepreviousdecades,theywere wellpositionedtohelpthemarket tacklethisnewchallenge.Aginwitha focusoncoremarketsandcomplex insurersAptitudewereableto significantlyexpandtheirclientbase acrosstheregionworkingwith leadinginsurersincludingSuncorp, GreatEastern,FWD,ChallengerLife andMetLife

3.InparalleltoIFRS17,banksin particularhavebeengrapplingwith theneedtofurtherautomatetheir financedatasupplychain,notjustto reducecostsandtimeofclose,butto alsodeliverfarmoregranular(atomic/ tradelevelaccounting).Thisenables Financeuserstofocusoninsightand finallydeliverupontheobjectivesofa truedigitalfinancefunction.

Thistrendhasbeenacceleratedbythe largeERPplayersforcingbanksto movetocloudbasedGLsthatarenot abletosupportthevolumeand customizationsthatexistintoday's archiecture,butalsobecauseof growingregulatorypressuretomove awayfromPrudentialstaticreporting andasAPRAinAustraliahavetermed it,movetowards“DetailedData Collection”move.Aptitude'sgrowing regionalbankingpresenceincludes HSBCandMacquariebuildingon globalreferencessuchasING,Lloyds andRBC.

WhatsetsAptitudeapart?

ThemaindriverbehindAptitude's successareitspeople.Over550people sitattheintersectionoffinanceand technologyandbringorganizationsthe solutionstheyneedtoperformbetter, fasterandatalowertotalcost. Businessesarecomplex,butAptitude teamsrelishthiscomplexity.Unlike theircompetitors,Aptitudehasnothad afailedprojectinAPAC.Theirteamis committedtosolvingproblems,and thatinvolvesrigoroustesting,checks, andbalances.Theirclientsengagewith themaroundspecificrequirementsor problemsbutenduplovingthe flexibilitytoprogressivelytransform theirfinancearchitectures.

Anotherdifferentiator istheirunique focusontheCFOoffice.Aptitudehas workedinmarketsallovertheworld

andtakesthoselessonsandbest practices,andconstantlyevolves, incorporatingthemintotheirsolutions.

Finally,Aptitudesolutionsinclude built-inIP,allowingtheirclientsto easilyconfiguretheminano-code environmenttosuittheirunique business.Unliketheircompetitors, Aptitudesolutionsarenotblackboxes thatrequirecustomizationonce purchased.Theycontainbestpractices, templates,andacceleratorstoreduce theriskandcostofimplementation.

Intoday'senvironmentwiththe pressureonfinancetosupport innovationandbusinessmodel transformation,weareseeingareal focusondigitalfinancesolutionsthat allowfinanceteamstoaccessreal-time reportingandanalyticstosurface businessinsights.

Theirproprietarysoftwaresupports businesseswithcombinedrevenues approaching$1trillionandover500 millionendcustomers!

Aptitude'sBankingHeritage?

Fordecades,mostBankshave underinvestedintheirfinance architectures.TheyhavelegacyERP solutionsandbloatedGeneralLedgers

andtheCFOisrestrictedonthespeed withwhichtheycangeneratereports andprovideanalysisandinsightstothe business.

Aptitudehelpsaddresstheseissuesby incorporatingsignificantbankingspecificIPintotheirproducts.Recently theyreleasedtheirnext-generation, automatedfinancemanagement platform,Fynapse,whichwasdesigned

fromthegroundupwiththefinanceuser atitsheartandutilizesthelatestdigital technologyadvancementstosupporta digitalfinancedepartment.

It'scloud-native,modular,andextremely high-performant.Thisisareallyexciting developmentforAptitude,asitwill delivermassivebenefitsinefficiency, automation,costsavings,and performancefortheirclients!

“I have missed more than 9000 shots, lost almost 300 games, 26 times I have been trusted to take the matchwinning shot and missed, I've failed over and over again in my life and that's why I've succeeded”

- Michael Jordan

“I always make sure that the teams that are traveling have a chance to enjoy the trips. We also have a regional social committee, so we're able to bring together the teams even though they might be geographically based in Hong Kong orAustralia. We'll host online events or run parallel events where each country does the same activity.”

- Adam Flowers, Vice President, Aptitude Software

MasterofBankingTech-Leading AptitudeSoftware

Theexpertiseandcorevaluesof AptitudeSoftwarestemfroma nurturingandexceptionalmanagement team.Buttakingthecompany,its team,anditsservicesaheadisa dauntingtask.Aptitude'sphenomenal successisduetoitsunmatched expertiseanditsirreplaceable leadership.

AptitudeSoftwarehasoneofthemost nurturing,visionary,andoutstanding leadership.Aleaderwhoisalways theretomentor,guide,andabletotake

thecompany'sreinsthroughperilous times.AptitudeSoftwarehasoneofthe mostcharismaticleadersatitscore.

AdamFlowers(VicePresident) AptitudeSoftware

Adam'scareerhasbeenpredominantly inthesalesspace.BeforeAptitude,he workedatIBMinasalesroleandthen supportedthegrowthofanIBM reseller

In2014,AdammovedtoAptitude Softwareinasalesrolefocusedon technologyandlatertelecoms.As IFRS15tookoff,heshiftedhisfocus tobuildingoutthetelecomsmarketin APACandlatermovedtoSingaporeto leadtheregion.

Goingforward,Adam'sprofessional goalistoeducatethemarket–especiallyinBanking–astowhatis possiblewiththerightfinance architectureinplace.Hewants Aptitudetobethenumberonecall whenabankingfinanceleaderis lookingtoimplementabest-of-breed, composablesolution.Adamshareshis excitementaboutexploringother regionsandmarketsalongsidetheir partners,includingKorea,Japan,and otherASEANnations.

KeyachievementsofAdam's leadershipjourney?

Oneofthekeyachievementsof Adam'sprofessionaljourneyis buildinganofficeandaclientbase fromscratchinanewregion.Seeing

histeamdeliversuccessful implementationsanddriveoutstanding resultsfortheirclientshasbeen extremelyrewarding.

Anotherkeyachievementhasbeen buildingoutanexpertteamof professionalsinAPAC.Adamandhis teamhavebuiltateamofpeoplefrom Malaysia,Singapore,HongKong,and Australia,workingcloselywiththeir partnersinKoreaandJapan.

Adampushestheteamtoconstantly learnabouteachother,theircultural differences,andsimilarities,working togethertoformagreatteam.“Mostof thepeoplewe'vehiredhavecomefrom financerolesintheirrelevantindustries anddon'talwayshaveexpertisein salesortechnology.Identifyingthat potentialforsomeonetostepintoa newfunctionalroleandgivingthem thespaceandtheencouragement necessarytotakethatpersonaland professionaljourneyhasbeenso amazingtosee”,Adamadds.

TheAptitudeSoftwareteam

Theyhaveacollaborative'win together,losetogether'typeculture. Theteamhelpseachotherout.They spendalotoftime-effectively personaltimetogether-whenthey're onworktrips.

Thisworkenvironmentallowsthe teamtogrowandevolveboth personallyandprofessionally.Also,the managementandleadershipsupport themineverywaytoensureacordial

andamicableworkculture.This inclusiveandimmersiveenvironment enablestheteamtoofferbest-in-class solutionsforAptitudeSoftwareclients!

Adam'stakeonthecompetitionin themarketandhowhehandlesit?

I'mallforlivingliferatherthan grabbingatapotofwealthorthings. Forme,it'shavingthetimetoenjoy meaningfulexperienceswithfamily andfriends.

It'snotthebrandnameofchampagne I'mdrinkingbuttheopportunitytobe inaplace,withthepeopleIwantto drinkabottleofchampagnewith–evenifit'sacheapone!

Kyoto

What Makes the Tourist Magnet of Japan? Let's Find Out

Fun Fact:

If you say Kyoto fast enough, it starts sounding like Tokyo.

Despitesoundingsimilar,thetwocitiesarequitedifferent

inreality.Onesimilaritytheyshare,however,isthat bothhavehadtheprivilegeofbeingthecapitalcityof Japan.Yes,KyotousedtobethecapitalcityofJapanuntilTokyo wasmadethecapitalin1868.

AJapaneseprefecture,Kyotoisacitywithnumeroushistorically andculturallysignificantgems.Forcenturies,thecityhasfaced manynaturalandhuman-madecalamitiessuchasfiresandwars. Despitethetragediesdestroyingthecity,myriadstructuressuch astemples,shrines,andbridgesstandtalltoday,attractingpeople acrosstheglobe.Andinthisarticle,we'lltellyouwhyyoushould considerbeingoneofthosepeople.

8SightsToBehold

Builtin1603,NijoCastlewastheresidenceofTokugawa Ieyasu,thefirstshogunoftheEdoperiod(1603-1867).His grandsonLemitsulateraddedafive-storycastlekeepto NijoCastleafter23years.Inthebeginning,thecastlewas usedasanimperialpalacebeforeitwaseventuallydeclared ahistoricsiteandwasopeneduptothepublic.Later,Nijo CastlewasalsoaddedtoJapan'sUNESCOworldheritage sitesin1994.

Until1868,whenthecapitalandemperorweremovedto Tokyo,ThisPalacewastheresidenceofJapan'sImperial Family Thepalaceresidesatthecenterofthecityandis pleasingtotheeye.Moreover,itisalsosurroundedbyother attractivespotssuchasSentoImperialPalace,whichused toserveretiredemperors.

Atjusta20-minutewalkingdistancefromthecityStation, there'stheKyotoRailwayMuseum,oneofJapan'stopthree railwaymuseums.Insidethemuseum,you'llgettowitness morethan50retiredtrains,allrangingfromsteam locomotivestomodernonessuchaselectricandbullet trains.

OneoftheoldestJapanesemuseums,thisMuseumwas openedin1897.Currently,ithostsavarietyofexhibitions relatedtoJapanesearcheology,sculptures,ceramics, calligraphy,costumes,andpaintings.Themuseumalso hostsexclusiveexhibitionsthatareoftenbasedonvarious themesthataddtothefun.

4.KyotoNationalMuseum

1.NijoCastle

2.KyotoImperialPalace

3.KyotoRailwayMuseum

JapanholdsquiteafewZentemplesinitsheart,andthe beautifulNanzenjitempleisamongthem.Thetemple's historicpresencedatesbacktothe13thcenturywhen EmperorKameyamabuilthisretirementvillaatthetemple andlaterturneditintoaZentemple.Today,anyonecan enterthetempleforfree,however,visitingthesub-temples andtemplebuildingsrequiresyoutopayacertainfee.

ThereisareasonNishikiMarketisknownasthecity's kitchen.Whilethestreetleadingtoitisquitenarrow,within themarketyou'llfindmorethanahundredshopsthat exclusivelysellfoodandcooking-relatedthings.This makesNishikiMarketanidealplaceforanyonelookingto explorethecity'sfamousculinaryfavorites,butespecially foodies.

TherearethousandsofshrinesthroughoutJapan,but Fushimiistheleaderofthemall.Locatedinthesouthern

partofthecity,FushimiInariShrineisprominentlyknown foritsthousandsofvermiliontoriigates.Today,people fromacrosstheglobevisittheshrinetoprayforbountiful harvestsandoverallprosperity

OneofthemostprominentfestivalsinJapan,GionMatsuri iscelebratedacrossthewholeofJulymonth.Whilethere arevariousfestivalevents,thegrandprocessionoffloatson 117thJulyisespeciallyremarkable.LateronJuly24th, you'llgettoexperiencearelativelysmaller,second processionoffloatsintroducedin2014.

RenownedPersonalitiesHailingFromtheCity

Bornin1942,TasukuHonjoisa2018NobelPrizewinner inPhysiologyorMedicine,hesharedtheprizewith immunologistJamesAllison.Hediscoveredaproteinon immunecellsin1992thatoperatedasabrakeonthe immunesystem.Later,Honjo'sstudiesgavebirthto immunotherapiesthathelpedcombatcancer

5.NanzenjiTemple

7.Fushimi

6.NishikiMarket

8.GionMatsuri

1.TasukuHonjo

HarukiMurakamiisagloballyrenownedwriter,with bestsellersinJapanandacrosstheglobe.Anaward-winning writer,Murakami'sworkincludesfiction,non-fiction,short stories,andtranslations.Hisworkistranslatedinto50 languageswithmillionsofcopiessoldworldwide.

BornonNovember3,1852,MeijiTennōwasthe122nd emperorofJapan.Atthetimeheclaimedthethrone,Japan wasstillevolvingfromthefeudalpolity,andduringhis reign,Japanmovedfromafeudalcountrytoamodern industrialstate.

FusajiroYamauchifoundedthenow-renownedNintendoin 1889.Here'saninterestingbackstoryforyou:In1791,the JapaneseGovernmentbannedacardgamecalledHanafuda. Whenthebanwaseventuallyliftedinthe1800s,Fusarjiro knewitwashistimetoshine.Tomakethemostoutofthis

moment,heestablishedacardprintingcompanycalled NintendoKoppai,whichprintedHanafudacards.Initially,it wasn'tpopular,butFusajirotriedhishandandmadeit popularbydevelopingcardswithhand-drawnartworkon them.

DishesYourTasteBudsCan'tAffordToMiss

WhileJapanesefoodiswidelyappreciatedacrossthe Globe,therearecertainlocaldisheseveryonemightnotbe awareof.Toremedythat,herearesomeofourpicksfor yourKyotovisit:

Kyotoisfamousforitshighstandardofwater.AndSoba,a Japanesebuckwheatnoodle,requiresgood-qualitywaterto produce.Whileservingstylesmayvary,theSobanoodles arepopularlyservedwithdriedherring.

Obanzaiisatypeofcookingmethodthatincludes traditional,home-cookedJapanesedishesnativetothecity

2.HarukiMurakami

3.EmperorMeiji

4.FusajiroYamauchi

1.Soba&NishinSoba

2.Obanzai

Thedishcarriesthenaturalumamiflavorsofthedashiand vegetablesforafunexperience.

Kyotosushi

ThisSushi,alsocalledSabaSushi,isatraditionaldish savoredalloverthecity Tomakethedish,fishismarinated invinegarandlaterpressedwithrice,whichleadstoatasty combinationthatisuniquefromregularnigirisushi.

JapanishometoanarrayofflavorfulRamen.And Tonkotsu,atypeofporkbrothramenisquitehighinthe popularitycontestdespitenotbeingacitynative.Usually, thenoodlesservedareegg-licious,andthebrothis relativelythick,almostgravy-like.Furthermore,thedishis toppedwithagarnishofslicedpork,greenonion,and bambooshoots.Toadjusttheflavorstoyourliking,you mightfindingredientslikesesameseeds,chilipaste,and spicysesameoiltogoalongwiththedish.

5.MatchaDesserts

Today,greenteaisconsumedallovertheworldforits healthbenefits.China,inthe9thcentury,introducedgreen teatoKyotoforthefirsttimeever.Sincethen,Matcha,the powderusedtomakegreenteahasmadeanappearanceina varietyoftoothsomedessertsallacrossthenation.

KaisekiRyoriisamulti-coursehautecuisinefromJapan. Centuriesago,thedishwasservedatteaceremonies,but lateritfounditswayintootherpopularcircles.Generally, Kaisekidishesarecookedusingaparticularorderorsteps. Butintoday'sworld,dependingonthechef,theflavors acrossrestaurantsmightdiffer.

FactorsThatKeepKyoto'sEconomyThriving

Thecitytodayisahubformanyhigh-techindustries.These advancedindustriesarearesultoftraditionalindustries takingstepstowardafasterandmoreefficientfuture. However,traditionalIndustriesarestillatthecoreofthe economyandremaincompetitiveonaglobalscale.

GlobalBusiness

Thecity-basedcompaniesareactivelyinvolvedinbusiness withover50countriesglobally.OutsideofJapan,these companieshavemorethan1000businessstationsand continuetodeveloptheirbusinessfurther.Kyoto,knownas

6.KaisekiRyori

3.

4.Ramen

1.Technology

2.

aninternationalconventioncity,alsoholdsinternationally relevantconferencesandfostersknowledgeand information.

Kyoto's1200yearsofHistoricexperiencehasgivenbirthto variousculturalandtraditionalpractices.Thecityhasmany worldheritagesites,festivals,andothermediumsof entertainment.Today,morethan40millionpeoplefrom Japanandacrosstheglobevisitthecityeveryyear Amajor creditforthatgoestothecity'stremendousjobat preservingitsnaturalsurroundingsandculturalvalues, makingitanattractivedestinationfortourists.

4.Ecology

Speakingofpreservingnature,thecitypassedaprotocolin 1997,alsoknownas—1997KyotoProtocol.Thisparticular protocolisaimedatreducingtheemissionofgasesthat resultinglobalwarming.Additionally,severalBusinesses fromthecityarealsoinvolvedintheenvironmental industryandareworkingtowardasustainablefuture.

EaseofTravelingthroughtheCity

Thankstothecity'sgridsystem,navigationisabreeze.The localtransportadequatelycoversthewholecity,andwhile

thesubwaylineiseasytouse,itslimitedreachmightcause aheadacheforsome.Forthoseofyouwithsubway troubles,thebusnetworkmightbetherightchoiceforyou. Thegreenbusesareconvenientandreachthecentralparts reasonablywell.However,toreachthecityoutskirts,you mightwanttotakethewhiteBusServices.

Ifnoneoftheseoptionsworksforyou,therearenumerous taxisallacrossthecityreadyforyoutohopinto.Whether you'reatthestation,onthestreet,oratoneofthetouristy spots,gettingtaxisisrarelyanissue.

ACompleteExperience

Kyotoattractsmillionsofpeoplefromacrosstheglobe everyyear,anditiseasytoseewhy.Oneofthereasons whythecityissuchatouristmagnetisitspreservedrich historyandculturalvaluesworththousandsofyears.In addition,italsoembracesbeautifulstructures,easy commutingoptions,anddeliciousfoodchoicestoindulge thatmakeyouwanttosettleinthecityfortheforeseeable future.

3.CultureandTradition

PRODUCT REVIEW

Founder: Uwe Kreuter

Founded: 1991

Headquarters: Frankfurt, Deutschland

No. of Employees: 50+

Website: www.cct-solutions.com

ContactPro® Review

Overview:

CCT is leading the way in multiexperience customer engagement solutions. CCT helps companies communicate with existing contact channels and next generation customer interactions. CCT provides web and mobile based applications for on prem and cloud deployments. This includes the automation of voice, web, email, chat, co-browsing, instant messaging and video, ensuring customer service agents and knowledge workers adapt easily to the changing customer expectations, decreasing contact center costs and providing efcient relationships with their customers.

BackgroundofCCT:

CCTservescustomersaroundthe globe.Focusedonmidsizedandlarge organizationswantingtoachievea competitiveadvantagewith individuallydesignedcommunication andcontactcentersolutions.CCT ContactPro®isapowerfuland scalableomnichannelcontactcenter solutionwithanexcellentagent desktopandintelligentautomation functionality.Enablingefficient servicesforanexcellentcustomer experience(CX).

Ouremployeesarecertifiedexperts. Constanttrainingandeducationaswell asknowledgetransferwithour partnersassureprofessional implementationandexcellentsupport. Customspecificimplementations providethebestpossibleintegrationof existingsystemsandnewcomponents. Enablingdemand-orientedactivation ofinnovativefunctionsandservices. TofulfillindividualrequirementsCCT offerstailoredsupportandmanaged service.

Ourexpertsareavailable24by7to assistandhelpclientsortodeliver proactiveservices.Inourprojectswe useprovensystemsandsolutionsfrom well-knownvendors.Toassurebest serviceforourclients,ouroperation andsupportstructureisalignedwith theprocessesofourkey-partners.

ProductDetails:

CCTContactPro®(CP)istheperfect solutionforautomationandtheagent desktopinanomnichannelcontact centerenvironment.Contact-Pro® empowersagentstoefficientlyserve customersintoday'sdemandingworld ofomnichannelcommunication.The state-ofthe-arttechnologysolution helpsleverageexistinginfrastructure whiledecreasingcontactcentercosts andincreasingcustomersatisfaction.

Theflexibleandadoptabledesktopin combinationwithautomationand integrationcapabilitiesenables efficientserviceswiththebest availableresourcesattherighttimeto deliveranexcellentcustomer experience(CX).Higheragent productivity,therightinformationfora successfulcustomerdialogand reducedover-headthroughautomation increasetheagentproductivity, Customerjourney,CRM/ERPsupport, Reporting&Analytics.Increased customersatisfactionandCX, Consistentinformationthroughall mediachannelsandintegrationofselfservicesystemswithAIdriven automationincreasecustomer satisfaction.

Optimizedworkflowsandnew services,aworklistconceptand configurablefunctionsprovidea flexiblealignmentwithdesired workflows.Itenablesaneasy implementationofnewservices. Inbound,outbound,call-backand omnichannelhandling.CCT ContactPro®supportsblendedinbound andoutboundinteractionsincluding call-back.Tooptimizethecustomer experienceCPoffersfullomnichannel capabilities.

OtherProminentFeaturesofCCT ContactPro®:

Ÿ StrategicConsulting

Ÿ SolutionDesign

Ÿ Systemintegration

Ÿ SoftwareDevelopment

Ÿ CustomizedTraining

Ÿ CloudandManagedServices

CCaaS

Ÿ CommunicationPlatformasa ServiceCPaaS

Ÿ CCTContactProUnifiedDesktop

Ÿ Omni-ChannelSoftware Solution

Ÿ VoiceManagementincl.CTI

Ÿ Voice Recording/Compliance/Quality

Ÿ RealtimeAnalytics/Agent Coaching

Ÿ Outbound&AgentScripting

Ÿ EmailManagement

Ÿ Mobile&WebChat Management

Ÿ MobileBusinessChat

Ÿ SMSIntegrations

Ÿ ConversationalAIIntegration Cognigy/Google

Ÿ GoogleDialogFlowIntegration

Ÿ PCICompliancecertified

WhyPeopleShouldUseYour Product?

Ÿ IncreaseyourAgent productivity,optimizeyour Agentengagement“happiness” withahighlyefficientUnified AgentDesktopWorkspace

Ÿ Reduceaveragehandlingand reducethecostspercontactsby 30-50%,reducecostforagent training.Increasethefirst contactresolutionrate.

FrequentlyAskedQuestions:

HowisCCTbetterthanother solutions?

CCTensuresmulti-experience customerengagementsolutions. Thesoftwareadaptseasilytothe changingcustomerexpectations, thusdecreasingcontactcentercosts andprovidingefficientrelationships withtheircustomers.

HowdoCCTSolutionsoperate?

CCTSolutionsoperatein4basic steps-

1.Purchaseorrent–Weadapttothe financingpossibilitiesofyour company

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MetaDescription:Ifyoulikeunfoldingthehistorypagesby

visitingdifferentplaces,herearethe10warmemorialsin theU.S.thatyoumustvisit.

Historyfascinateseveryone,regardlessofcountry,religion,orage group.Itissomethingthattakesyouonajourneywhereyoucandive intothepast,observewhatwasrightandwherethingswentwrong,and comeoutwisertoconfrontwhatliesahead.Ifyouarealsointohistory, visitinghistoricalplaceslikeforts,monuments,palaces,andwar memorialsmustalwaysbeanoverwhelmingfeeling.

Visitingwarmemorials,inparticular,isanidealwaytopayhomageto thosewholosttheirlivesfightingforthenationandrelivetheirfond memories.Eachwarmemorialrepresentsthecountry'senthrallingand vibranthistoryandremindsusofthesacrificesandvalorofour ancestors.Ifyouareplanningtovisitawarmemorial,letushelpyou withthe10warmemorialsintheU.S.youcannotmiss.

10WarMemorialsintheU.S.you mustVisit

1.WorldWarIIMemorial

Ÿ Location:NationalMall, WashingtonD.C.

Ÿ Opened:2004

Ÿ OperatingHours:24hours(park rangersareondutyfrom9:30amto 10pm)

TheWorldWarIIMemorialisbuiltin thehonorof16millionAmericanswho servedintheU.S.armedforcesduring theSecondWorldWar Thenationalwar memorialaestheticallyrepresents America'svictoryinWorldWarII.It has56pillarsthatsymbolizeunity amongtheU.S.statesandterritories.It alsocomprisesacoupleofsmall triumphalarchesforthePacificand Atlantictheatersthatsurrounda fountainandanovalplazaatthecenter

2.DCWarMemorial

Ÿ Location:NationalMall, WashingtonD.C.

Ÿ Opened:1931

Ÿ OperatingHours:24 hours

BrieflyknownastheDistrict ofColumbiaWarMemorial, theDCWarmemorialisone ofthemust-watchwar memorialsintheU.S. Originallyconstructedasa domedtemple,thememorial underwentrenovationin 2010.Itshowcasesthenames oftroopswholosttheirlives duringthewarinalphabetical order.In2014,theNRHP (NationalRegisterofHistoric Places)listedthememorial.

Ÿ Location:WestPotomacPark,Washington D.C.

Ÿ Opened:1995

Ÿ OperatingHours:24hours

AlsoknownastheKoreanWarVeterans Memorial,thisisoneoftheiconicwar memorialsintheU.S.commemoratingthe sacrificeofthemilitarypeoplewhodiedinthe KoreanWar.Thememorialcomprises19 statuesalongsideawallofremembrance engravedwiththenamesofmartyrs.

Ÿ Location:ConstitutionGardens, WashingtonD.C.

Ÿ Opened:1982

Ÿ OperatingHours:24hours(park rangersareondutyfrom9:30amto 10pm)

PeoplealsoknowVietnamWar MemorialasVietnamVeterans Memorial.Thememorialhonorsthe valianteffortsofthosewhoservedin theVietnamWar.Theprimaryattraction ofthismemorialistwogranitewalls engravedwiththenamesof58,318 braveheartswhosacrificedtheirlives forthecountry Allthenamesare engravedinchronologicalorder

Ÿ Location:PershingPark,WashingtonD.C.

Ÿ Opened:1981

Ÿ OperatingHours:24hours

TheWorldWarIMemorialpaystributetothe servicesofmartyredAmericancitizensintheFirst WorldWar.ItwasoriginallydedicatedinPershing Parkin1981andwasopenedtothepublicin2021. ThememorialfeaturesthestatueofJohnJ.Pershing, thethenGeneraloftheArmies.Thewallsofthe memorialalsoshowcasethesoldiers'journeys.

3.VietnamWarMemorial

4.KoreanWarMemorial

5.WorldWarIMemorial

Ÿ Location:VermontAvenue,Washington D.C.

Ÿ Opened:2004

Ÿ OperatingHours:24hours

Thiswarmemorialservesasatributetothe UnitedStatesColoredTroops(USCT)who foughtduringtheAmericanCivilWar.It honorsthememoriesofapproximately 209,145USCT.“TheSpiritofFreedom” statueistheprimaryattractionofthiswar memorial.Itisabronzestatueshowcasing threemenfromtheinfantryandasailorwho isdefendingfreedom.

Ÿ Location:ValleyForgeNationalHistoricPark,Pennsylvania

Ÿ Opened:1917

Ÿ OperatingHours:6amto8pm

NationalMemorialArchcelebratesthearrivalofGeorge WashingtonandtheContinentalArmyatValleyForge.During the1777-78continentalwar,theU.S.Armyspentthewhole winterattheValleyForgemilitarycamp.Inspiredbythe“Arch ofTitus”inRome,thearchwasplannedduringthepost-Civil Warerawhenmanywarmemorialsandmonumentswere plannedandbuilt.

7.AmericanVeteransDisabledforLife Memorial

Ÿ Location:WashingtonD.C.

Ÿ Opened:2014

Ÿ OperatingHours:9amto5pm

AmericanVeteransDisabledforLifeMemorial isoneofthefewwarmemorialsdedicatedto thosedisabledduringthewar Thememorial honorsveteransoftheU.S.Armywhowere permanentlydisabledduringtheirnational service.Thefundraisingforthismemorial startedwaybackin2000,thetargetamount wasreachedin2010,andthememorialwas opentothepublicin2014.

6.AfricanAmericanCivilWarMemorial

8.NationalMemorialArch

Ÿ Location:1954

Ÿ Opened:ArlingtonCounty, Virginia

Ÿ OperatingHours:6amto midnight

MarineCorpsWarMemorialisa nationalmemorialthatis dedicatedtoalltheUnitedStates MarineCorps(USMC)wholost theirliveswhileservingthe country.Thememorialhonorsall themartyrssince1775.Itis inspiredbyaniconicphotograph in1945.Thephotograph comprisedsixUSMCraisinga U.S.flagontopofMount SuribachiduringWorldWarII.

Thisconcludesourlistof10warmemorialsintheU.S.you mustvisit.Wehopethisbloghascoveredeverythingyouneed toknowaboutthesememorials.

So,whenareyouplanningtovisitawarmemorial?

Ÿ Location:GrossePointe Farms,Michigan

Ÿ Opened:1910

Ÿ OperatingHours:9amto7 pm

LiketheWorldWarIIMemorial, theGrossePointeWarMemorial isalsobuiltinmemoryofthose wholosttheirlivesinWorldWar II.Thememorialisalsoknownas RussellA.AlgerJr.House. Besidesbeingamongthetopwar memorialsintheU.S.,ithostsa varietyofprograms,including holidaycelebrations,concerts, socialdancesforschoolchildren, obedienceschoolfordogs,etc.

9.MarineCorpsWar Memorial

10.GrossePointeWar Memorial

esladidn'tinventtheelectriccar,nordidElonMuskestablishTesla.TButtoday,bothhavebecomesynonymsandrepresenttheEVindustry globally.Whilethatistrue,itisquiteeasytooverlookbehind-the-scenesstuffthatwentintomakingitthegiantoftoday.

Toanswerthe“whofoundedthecompanythen?”question—itwastheduoof MartinEberhardandMarcTarpenning,SiliconValleyengineers.In2003,they foundedthecompanyinSanCarlos,California,andnameditafterthefamous physicistNikolaTesla.

UntilTeslapopularizeditin2008,nootherautomotivemanufacturertook noticeofelectriccars.Atitsdebut,thecompanytooktheEVindustryby storm,itlaunchedtheRoadster.Soonenough,thesporty-lookingcarbecamea hit,withHollywoodstarslikeGeorgeClooneyamongothersorderingtheir ownRoadster.

Attheorigin,thegoalwastomakeElectriccarsthatarebetter,quicker,and morefuntodrivethangasolinecars.Now,sustainableenergyhasbecomethe needofthecentury.Andwithissuessuchasglobalwarmingmakingthings unfavorable,electriccarswiththeirzero-emissioncharacteristicareanideal

substituteforgasolinecars.Expandingon sustainableenergy,thecompanyhasestablishedits presencewith400+storesandgalleries,about100 servicecenters,and30,000+superchargersaround theglobe.

WhyPeopleLovetheBrand?

TherenownedEVmakerhasahugefanbaseacross theglobe.Everwonderedwhy?Hereisalistof thingsthatcouldexplainwhytheEVgianthassuch acultfollowing:

Whenyouthoughtofelectriccars,thenotionwas thattheyarelowmileage,slowercomparedtotheir gas-poweredcounterparts,andingeneralmeh. However,Teslasingle-handedlychangedthose opinionswiththelaunchoftheirfirstcar,The Roadster

TheRoadsterlookedsportyandluxurious,was exhilaratingtodrive,androckedacomboof impressiverangeandspeed—allthethingsthatwere unheardofinanEV Afterthelaunchofthe Roadster,alltheotherautomotivecompaniesalso startedkeepingtheireyesontheEVindustry,with manycomingupwiththeirownEVvariants.

2.Self-DrivingCars

AlthoughtheaccuracyofAutopilotisdebatable,the factthatyourcarcoulddriveyoutoyourdesired location,withouthumaninputwasboundtocatch someeyeballs,andsoitdidatthetime.Itsounded cool,turningmanyintoloyalfansofthebrand.

TheU.S.EVmakerhasmaintainedaveryhigh ceilingforthesafetyofitscars.NationalHighway TrafficSafetyAdministration(NHTSA),hasrated thecompanywith5starsineverysinglecategory, barringtherollovertestsection,whereitreceived4 stars.

4.WebbingtheSuperchargingstations

Makingrecharginghassle-free,Teslahasknitteda webofsuperchargingstationsaroundtheglobe.It remainstheonlybrandofferingasuperchargeEpowerconnectiontoday,enablingyoutofullyjuice upyourcarinmere30minutesatanyofitsstations.

1. ShowingthatEV≠Boring

3.TheSafetyQuotient

5.The'Elon'factor

Formany,ElonMuskisTesla,andvice versa.Sincetheverybeginning,Elon madehisbeliefsinthecompanyclear, investing$6.5millionwaybackin2004. Wouldthecompanystillbeinthishigh positionifitweren'tforElonandhis vision?Well,that'satopicfordebate. WhileyouropinionofEloncouldvary, hiscontributionstoTeslaalongwiththe scienceandengineeringfieldarehardto ignore.

AnImprovedOutlookon Sustainability

TryingtotackleGlobalWarming,the brandhasbeenakeyfactorinthe transitiontowardsustainabilityglobally, helpingpeoplemoveawayfromburning fossils.Inthepursuitofsolvingthis problem,thecompanyhasbuiltproducts toreplacesomeofthemostpollutionemittingelements.Here,weare highlightingsomeofthekeyproducts thatimpacttheenvironmentpositively.

1.Batteries

Thebrandusesadvancedlithium-ion batteriesinitsproducts,beitelectric carssuchastheModelS,orenergy storageproductslikethePowerwalland Powerpack.Thesaidbatterieshave changedthefaceoftherenewable energyindustry,enhancingthe adaptabilityandstoringcapabilityofthe energyproducedbyrenewablesources suchassolarandwind.

2.ElectricVehicles

Alongwithbeingoneofthesafest,the carsarealsofuntodrive.Afterthe launchofitsfirstelectricvehicle,the brandmadeamassiveimpactonthe wholeEVindustry,catchingthe attentionofthewholeworld.With energygenerationandstorageproducts workinginsync,thecompanywantedto augmenttheimpactofelectricvehicles foragreenerfuture.

3.Solar-powered

Teslahasadecoratedsolarportfolio, withproductslikesolarpanels,solar roofs,andthesolarinverter Withthe productionofsolarenergy,thecompany makesadifferenceintheresidentialand commercialspaces,solvingtheneedsof theindustriesalongtheway The company'sacquisitionofSolarCityin 2016wasalsoakeysteptowardthe solar-poweredfuture.

4.Open-SourcingPatents

In2014,thecompanyannouncedthatit willopen-sourceallitselectricvehiclerelatedpatents,helpingother manufacturersintheirEVdevelopment. Thisshowcasesaselflessapproachamid thecut-throatcompetitioninthe automotiveindustry

TeslaStatsthatmightSurpriseyou

Curioustoknowthenumbersbehindthe brand?Wegotyourback.Wedidsome number-diggingforyouandhere'swhat wefound.

1.Numberofemployees:AsofMarch 2023,thecompanyhas1,28,290 employees

2.TotalCarsProduced:In2022,the companyproducedatotalnumberof 1,369,611cars

3.TotalCarssold:AsofMarch2023, thebrandhassoldmorethan3,600,000 vehicles.

4.Revenue:Thecompanysawan increaseof51%YoYrevenue,takingit to$81.462billionin2022

5.BrandValue:Themostvalued automotivebrand,Teslahadabrand valueof$66billionasof2023

6.MarketCap:Asthe7thmost valuablecompanyintermsofmarket cap,thecompanyisvaluedat$604.03 billion

7.MarketshareintheUS:Inthe UnitedStates,ithasamarketshareof 68%

8.EnergyDeployment:Asthe companyprimarilyfocusedon sustainability,thebranddeployed6.5 GWhofenergy,asof2022

Source:Demandsage

NoDepartment,onlyMarketing

Wehavesomenewsforyou.Asit turnsout,Teslahasnoadvertisingor marketingdepartment.However,not havingamarketingdepartmentdoesn't meanyoucan'thaveagreatmarketing strategy,andthebrandshowcasesit perfectly Whilewedon'tknowthe exactamountthebrandhasspentonits marketing,herearesomeimportant strategyelementsthatcouldhelpyou getadeeperinsightintoitsmarketing.

1.Everythingrevolvesaroundyou

Muchliketheothermarketing strategies,atthehelmofTesla's marketingis'you'—theaudience.The companyreliesonbuildingan emotionalbondwithyoutostrengthen yourrelationshipwiththem,thus increasingbrandpresence.

2.Innovationleadingthecharge

Thecompanyisalwayskeenon developinginnovativeproductstooneupthepreviousdrivingexperience.To achieveitsgoals,itspendsbillionsof dollarsonR&D.Whetherit'sthe sentrymodereportingtheweather threatstoyou,orthemuch-talkedaboutAutopilotfeature,theinnovative solutionsensurethattheaudience maintainstheirinterestinthebrand.

3.Eye-catchyReferralPrograms

Tellyourfriendaboutus,andgeta reward,that'sreferralprogramsina nutshellforyou.Thoserewardscould beanythingfromaccessories,free

servicingofyourcar,andsoftware updates.Referralscouldworkwonders toleadmorepeopletoabrand, alludingtothis,thebrandhas conductedmanyreferralprogramsfor manyyears.

ElectrifyingCompetition

“Whatmessageisyourbrand sending?”“Whatstorydoesittell?” Thesearesomeoftheadditional questionsthatmattertocustomers. Havingsaidthat,nothingquitegives youaFOMOlikeyourfriendora familymemberravingaboutthenewly boughtcartheylove—That'sthemagic ofwordofmouth.

Asisthecasewithmostthingsrelated tothebrand,ElonMuskplaysa significantrolehereaswell.From makingheadlinesfortweeting,to buyingthewholeTwitter,hisjourney hasbeenarollercoaster Asan influentialfigurewithmillionsof followers,Histweetscanhaveahuge impactonthecompanymentionedin thesaidtweet,directlyorindirectly.If youaskus,thiscouldalsobe consideredanexampleofwordof mouth.

Astheworldismovingawayfrom gasoline-poweredcars,manyhave startedswitchingtoelectric.Thebig playersintheautomotiveindustry —Volkswagen,GeneralMotors,Ford, Hyundai,andothersarerapidly makingwavesintheEVspace. However,ElonMusksays,thebiggest competitionforhiscompanycomes fromChineseEVmakers.WhileElon hasn'tmentionedanyspecificnames, webelievethoseChineseautomakers couldbeBYD,Nio,andXPeng.

3ProductstoLookoutfor

Note:Weareassumingthatthese productswon'tgetdelayedagain,for whateverreason

ExpectedRelease:2023-YearEnd

Withconstantdelaysmakingaregular appearance,theCybertruckhasbeen hypedforquitesomenow Andifyou followTeslaandElonMusk,you've probablywitnessedtheinfamous hammertestfailmorethanonce. However,Cybertruckisthemost powerfultooltheyhaveeverbuilt. Madewithpeakdurabilityand

4.ElonMuskandtheWordof Mouth

1.Cybertruck

passengerprotectioninmind, Cybertruckalsohasanimpressive drivingrangeofmorethan500miles. Whilethereleasedateisyettobe confirmed,thecompanyaimstostart deliveriesinQ3,2023.

ExpectedRelease:Beginningof2024

Hereisanotherdelayedproduct,the Roadster Togiveyouaperspectiveon thedelay,peoplehavebeentalking abouttheRoadstersince2016.Elon,in atweetpostedin2021,saidthatthe Roadstershouldshipin2023.The

officialwebsitesaysthattheRoadsterwill beanall-wheeldrive,withaseating capacityof4people,italsomentionsthat thecarcouldgo620milesonasingle charge,andcouldrockatopspeedof250 miles.

ExpectedRelease:2024or2025

Affectionatelycallingyourcar'baby'isn'ta newphenomenon.However,thismightbe thefirstinstanceofthebranditselfhaving 'baby'initsofficialname.Iftherumorsare true,thecarwillcostyouaround$30Kand willnotbeavailablebefore2024.

EarningtheAdorationofthe world

Teslaisoneofthemostadored brandstoday Withaclearvisionof makingsustainabilitythenew norm,itissurelymovingtoward achievingit.Whileviewsaboutthe companyoritsCEOmaydiffer, whenitcomestoEVs,itwouldnot beanexaggerationtosaythatthis is'TheBrand'thatingrainedthe beliefintheheartsofpeople that—thefuturecouldbeelectric.

2.Roadster

3.Model2babyEV