Most Trusted Organizational Development Companies.

DRIVING SUSTAINABLE CHANGE WITH ACTIONABLE SOLUTIONS

TJ LONDAGIN CO-FOUNDER

JENNIFER DUFF CO-FOUNDER

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F r o m E d i t o r ’ s D e s k

Organizationaldevelopment(OD)isacrucialaspectofensuringthegrowthand successofacompany.ODservicesrefertotheprocessofimprovingthe effectivenessandefficiencyofanorganizationbyaligningitsstrategies,systems, andprocesseswithitsgoalsandobjectives.ThegoalofODistooptimizetheorganization's structureandoperationstoachievemaximumefficiency,productivity,andprofitability.

ODservicesplayacriticalroleinhelpingorganizationsadapttochangingbusiness environments,markets,andcustomerneeds.Withtherapidpaceoftechnological advancementandglobalization,companiesneedtobeflexibleandagiletostayaheadofthe competition.ODserviceshelpcompaniestoidentifyareasforimprovementandimplement changesthatwillenhancetheircompetitiveadvantage.

ODservicesalsohelporganizationstodevelopandmaintainapositiveandproductive workplaceculture.Apositiveworkenvironmentpromotesemployeeengagement, satisfaction,andretention.ODservicescanhelporganizationstofosteracultureof continuouslearninganddevelopment,whichcanleadtoincreasedinnovation,creativity,and adaptability

Insummary,ODservicesareessentialforthegrowthandsuccessofanyorganization.By optimizingthestructure,systems,andprocessesofanorganization,ODservicescanhelp companiestoadapttochangingbusinessenvironments,enhancetheircompetitiveadvantage, andfosterapositiveandproductiveworkplaceculture.

FeaturingforTheEnterpriseWorld’sthisissueofMostTrustedOrganizationalDevelopment CompaniesisthestoryofTotem.

Forthecoverstoryreadabout

Thedemandformanagementconsultingserviceshasthuswitnessedanupsurgeinrecent times.

Cateringtothisrisingdemand, ishelpingitsclientsimplementactionablesolutions Totem thataddressbusinesschallengeswhilebuildingworkforcecapacity.Establishedin2018,itis aNative-American-ownedmanagementconsultingfirmthatservesablendofcommercial andfederalclients.TheD.C.-basedfirmwasfoundedbyTJLondaginandJennifer Duff—twoseasonedmanagementconsultantswithmorethan45yearsofcombined consultingexperienceatbothbigandsmallmanagementconsultingfirms.Theduocame togethertocreatea“shapeyourexperience”cultureforitspeople.Totemaimstohelpclients solvepeople-focusedchallengeswhilemodelingaculture’smanypossibilities.

E d i t o r ’ s D e s k

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Forthecoverstoryreadabout

Thedemandformanagementconsultingserviceshasthuswitnessedan upsurgeinrecenttimes.

Cateringtothisrisingdemand, ishelpingitsclientsimplement Totem actionablesolutionsthataddressbusinesschallengeswhilebuilding workforcecapacity.Establishedin2018,itisaNative-American-owned managementconsultingfirmthatservesablendofcommercialand federalclients.TheD.C.-basedfirmwasfoundedbyTJLondaginand JenniferDuff—twoseasonedmanagementconsultantswithmorethan 45yearsofcombinedconsultingexperienceatbothbigandsmall managementconsultingfirms.Theduocametogethertocreatea“shape yourexperience”cultureforitspeople.Totemaimstohelpclientssolve people-focusedchallengeswhilemodelingaculture’smanypossibilities.

L E A D E R S I N S P O T L I G H T

Thedynamicsofrunninga businesshavedrastically changedoverthepastfewyears. Despitetheopportunitiesitbrought,the unprecedentedpandemichaschallenged businessownersinmanyways.To outsmartthecompetition,businessesare lookingforsolutionsthatcutdowncosts whileincreasingrevenue.Tosurviveand thriveinthesetimes,businessesare turningtowardsmanagementconsulting asasolution.Thedemandfor managementconsultingserviceshasthus witnessedanupsurgeinrecenttimes.

Cateringtothisrisingdemand,Totem ishelpingitsclientsimplement actionablesolutionsthataddress businesschallengeswhilebuilding workforcecapacity.Establishedin 2018,itisaNative-American-owned managementconsultingfirmthat servesablendofcommercialand federalclients.TheD.C.-basedfirm wasfoundedbyTJLondaginand JenniferDuff—twoseasoned managementconsultantswithmore than45yearsofcombinedconsulting experienceatbothbigandsmall

managementconsultingfirms.Theduo cametogethertocreatea“shapeyour experience”cultureforitspeople. Totemaimstohelpclientssolve people-focusedchallengeswhile modelingaculture’smany possibilities.

OvercomingtheInitialBlues

WhenTotemwasfounded,theyknew thattheywerecompetingwith numerousmanagementconsulting firmswithsimilarsolutions,structures, approaches,andmethodologies.The biggestfactorthatdistinguishedTotem fromtherestwasitsculture.Right fromthestart,thefirmensuredthatits culturewasveryintentional.Its leadershiphadlearnedwhatworked wellandwhattheywouldliketoleave behindfromtheirpreviousjobs.Totem wasestablishedasafirmthatfocuses onindividualchoicesand needs—lettingemployeesdetermine howfasttheywanttogrowtheir careers,conveywhatwork-lifebalance meanstothem,andfindtheirown priorities.

Alongsidesettingauniqueculture, copingwiththecompetitionisalsoa dauntingtaskforasmallbusiness.To surviveonalargerscale,businesses havetocompeteonfactorslikeprice. WhenTotemstartedwithafewvery seasonedprofessionals,itsratesdidn’t alwaysallowittobeaspricecompetitiveaslargercompanies.Until thefirmachievedtheSmallBusiness Administration(SBA)minorityowned,8(a)certificationin2020,it workedprimarilyasasubcontractorto largerfirms.The8(a)programhelps disadvantagedconsultanciescompete forfederalcontractsbysettingaside workforlike-sizedcompaniesalsoin theprogram.IthelpedTotemgetits footingsothatitcouldgrow,bringona morediverseblendofstaff,andwin contractsastheprimevendor

Furthermore,decidingwhenandhow fasttohireisalsotrickyatthestart. Besidesfocusingonbusinessgrowth anddirection,leadersoftenneedto servetheclientsthemselvestocover theirexpenses.Determiningwhento bringonitsfirsthirewasadelicate balanceforTotemaswell.Thefirm wantedtomakesureitwasonsolid footingbeforeputtingsomeoneelse’s livelihoodinitshands.Fromthere,its growthhasbeenorganicand responsivetotheworkithaswon.As asmallbusiness,thiscontinuestobea challenge.Totemaimstogrowata healthypacethatallowsittosustain theculturethatithascreated.

TheTurningPoint

TheinitiationoftheSmallBusiness Administration(SBA)8(a)program inDecember2020greatlyfueled Totem’sworkinthefederalspace.The firmwonitsfirstcompetitivefederal contractasaprimein2021andits growthsuddenlytookoff.Shortly after,ithireditssecondandthird personandwitnessedimmensegrowth sincethen.

ThishasallowedTotemtoinvestin newareaslikeDEIA(Diversity, Equity,Inclusion&Accessibility) services,andinvestmoreintoits peoplebyhiringanoperationalleadto focusonitsownculture,staff development,recruiting,andsimilar areasthatarevitalforitsworkwith clients.

People,Change,andMeasured Impact

Totemfocusesontheintersectionof people,change,andmeasuredimpact. Inotherwords,itspecializesin ‘peoplechallenges’aswellas understandingandmeasuringhow thesechallengeseithercontributetoor hindertherealizationofbusiness goals.Thefirmprimarilyoffers,

Ÿ HumanCapital:Assessmentsand solutionsforhowpeoplework, theirlevelsofengagement,and theirpersonalgrowth.This comprisesareaslikeculture, strategiccommunications, performancemanagement, leadershipdevelopment,strategic planning,workforceplanning, organizationaldesign,career pathing,training,teambuilding, etc.

Ÿ OrganizationalChange Management:Strategiesand implementationtobringsolutions tolife,whethertheyarehuman capitalsolutionsortransformations totechnology,process,orcustomer experience.Totemunderstandsthe theorybehindhowpeoplechange andmakestacticaldecisionsto seamlesslycarrypeople,systems, andorganizationsthroughthose transitions.

The client’s happiness and success are ultimately the only measures of our success.

ContinuousGrowthCurve

Totem’srevenuehasgrown200-300% eachyearsinceitsinceptionin2018, whichisagreattestamenttoitswork. Amajorityofitsprojectscomefrom clientreferralsorfollow-onworkwith satisfiedclients.In2021,Totem’sstaff grewby150%,followedbya staggering340%in2022.Thefirmis notgrowingforthesakeofgrowth,it iskeepingpacewiththeclient

demand—anexcitingandgrateful positiontobein.

ThesecrettoTotem’sastounding success,accordingtothefounders,is theauthenticityandlevityitbringsto clientengagements.Thefirmhopesto rebuffthestereotypesthatsometimes plagueconsultantsbyofferinga curious,fun,anddiverseteamof consultingpartnerstoeachofits clients.Teammembersbringempathy

toeachengagement,openly recognizingthatnoteveryoneis thrilledbyaconsultingfirm’s arrival.Totemfocusesonactive listeningtocreatetrustwithits clients’staffupfrontandnever misrepresentswhytheyarethere. “Our client’s happiness and success are ultimately the only measures of our success,” saysTJ Londagin(Co-founder).

AVeteranLeadingfromtheFront TJstartedhiscareerasaconsultant. Hespenttimewithbigandsmall firmsandspentafewyears internallywithalarge,nationalnonprofit.Healsoworkedasan independentconsultantformore thansixyears,butalwaysfound himselfmoresatisfiedaspartofa team.

Humancapitalandchangemanagement emergedasTJ’sspecialtyearlyon. Perhapsthereasonhewasdrawnto workingwithteams,hefeltsomethingwas fascinatingandimmenselyrewarding abouttacklingthepeoplesideof organizationalchallenges.Asafresh consultant,helearnedthebasicsof organizationalchangemanagement, includingtrainingandcommunications, anddeepenedhisknowledgefromthere. Inhisillustriouscareer,TJhasserved customersincommercial,U.S.Federal Government,pharmaceuticals,non-profit, biotech,hospitality,ande-commerce industries.

TJattributeshissuccesstothevarietyof womenwhoraisedhim,includinghis mother,sisters,aunts,andgrandma.He alsogreatlyadmireshisTotemCofounder,Jennifer,forherendlesswisdom, spiciness,andcompany leadership—whichiswhyhe enthusiasticallywentintobusinesswith her “This collection of women helped to shape who I am today and continue to define who I will be tomorrow,” heasserts.

TJ’sPhilosophyof‘DoingitRight’

InTJ’swords,thefollowingarethe primaryresponsibilitiesofan entrepreneur.

Ÿ Dorightbyyourpeople: Recognizethatworkisnotlife. Yourpeopleareherebecausethey wanttobe,butmostlytofueland fundawholelifeoutsideofthe workplace.Attheendoftheday, thatalwayscomesfirst.Vacation anddowntimearenotearned privileges,theyareabsolute necessitiesthatshouldberespected, modeled,anddeeplyingrainedin yourculture.

Ÿ Dorightbyyourclients:Aimto dotherightthing,evenifthat meanspivotingduringaprojector facilitatingadifficultconversation aboutwhatyouareobserving.Serve yourclientsinthespaceswhereyou candoyourbestworkanddon’tbe toorigidtoasubscribedmethodor endpoint.Sometimesthat180degreeturntakesyoutoabetter destination.

Ÿ Dorightbyyourself:Beauthentic toyourowndesiresforthebusiness youarecreating.Andbeintentional aboutcaringforyourselfasthe owner,alwayscreatingahealthy relationshipbetweenyouandyour business.It’sa“can’tpourfroman emptycup”sortofathing.

Our goal is to help clients solve people-focused challenges while modeling a work culture’s many possibilities.

“ ““

InvestinginPeople

TJleadsastrongteamofprofessionals whoarecommittedtoachieving Totem’smissionandvision. “We don’t make a widget. Our people are our service,” saysTJ.Justasacompany wouldpainstakinglyinvestinand fosterthequalityofitsproducts, Toteminvestsinandfostersthe personalandprofessionalprioritiesof itspeople.Thistakestheformof fosteringinclusion,beingopento uniqueprofessionalpathsorwork arrangements,andbringinglevityand authenticconnectiontoeachofits teammeetings.

PlansfortheFuture

AsTotemlookstoevolveitsservice offeringsinthefuture,itaimstofocus onco-creation.Thefirmdoesnot subscribetoadesign-and-dumpmodel ofconsulting.Itworkswithitsclients, carryingtheworkloadonitsshoulders, butengagingtheirleadersandproject teamsasactiveadvisors.Theclient seesiterationsofwhattheywill receivethroughouttheproject,sothe firmcaneliminateanysurprisesand validatesatisfactionthroughoutthe process.

Overthepastyear,Totemhas expandedintoDEIA(Diversity, Equity,Inclusion,andAccessibility) assessments,planning,andchange management.Thefirstopportunity arrivedandthefirmoriginallybrought inspecialistswhodeeplyknewDEIA toimplementitsownstaff’sexpertise. Oneyearandseveralprojectslater, Totemhasfosteredandhiredmore DEIAexpertisein-house.AsaNativeAmerican,LGBTQ-ownedbusiness,it isproudtobeabletobringthese servicestoclients,oftento complementandenrichthehuman capitalsolutionsitisalreadyproviding them.

TheSuccessMantra

Theapproachofaleaderplaysavital roleinhelpingbusinessescopewith intensecompetition.TJhasaunique waytohandlethecompetition. “I try not to take myself or our job too serious. I believe levity is a great shield and a sword that can keep clients happy and ground employees. It’s only work, after all,” heconcludes.

“ “

WHY A BOSTON YOUR SUMMER

Beantown,aslocalslovinglycall Boston,isacitywithabundanthistory anddiverseculture.Evenifyouarea non-historybuff,aBostontouroffersa varietyofthingsthatwillcatertoyour tasteforafunvisit.

AsoneoftheoldestcitiesintheUSA, Boston'shistorydatesbacktothe17th century,withthecityplayingapivotal roleintheAmericanRevolution. Today,itisahubofintellectualand culturalactivity,withinstitutionslike HarvardUniversityandMassachusetts InstituteofTechnology(MIT)located withinitsborders.

Bostonisalsoknownforitsnumerous museums,galleries,andcultural institutions,aswellasitsthriving sportsculture,withfanspassionately supportingtheirfavoriteteams.The cityishometothefamousBoston Marathon,oneoftheoldestandmost prestigiouslong-distancerunning eventsintheworld.

Finally,withthediverseandvibrant culinaryscene,Bostonisconsidereda foodlover'sparadisebymany,offering everythingfromtraditionalNew Englandseafoodtointernational cuisine.Additionally,youaresureto meetsomewarm,welcomingpeople whowillmakeyougrinwiththeir hospitality

PlanningaBostontour?Inthisblog, we'lldigdeeperintowhatthecityof Bostonhastooffertomakeyour Bostontouraonetoremember

BHistoricalSignificanceofBoston

Boston,acityrichinhistory,also providedasignificantculturalvalue.In 1630,PuritanstravelingfromEngland foundedBostonwhiletheywereseeking religiousfreedom.Innotime,thecity becameahubforNewEngland's economic,political,academic, commercial,andfinancialactivity

DuringtheAmericanRevolution,oneof themajorhistoricaleventsoftheUSA, Bostonplayedacentralrole.Thecity witnessedmanyeventsthatultimately ledtothewar Asaresult,considered theBirthplaceoftheAmerican Revolutionbymany

Top5HistoricLandmarksyoucan't missonBostonTour

1.BostonTeaPartyMuseum

ThisfloatingBostonTeaPartymuseum givesyouapeekintoBoston'shistory Youwillgettolivethroughamultifacetedexperienceofliveactors,teathrowingre-enactments,technologically advancedinteractiveexhibits, authenticallyrestoredteaships,andan award-winningfilm.

2.SymphonyHall

Sinceitsfirstconcertin1881,this SymphonyHallcontinuestotreat peoplewithitsconcertperformances eventoday.Inaddition,thehallalso reachesmillionsofpeoplethroughthe Internet,radio,television,educational programs,recordings,andtours.

3.MuseumofAfricanAmerican History

AsthebiggestmuseuminNew England,TheMuseumofAfrican AmericanHistorydoesatremendous joblettingyouinonauthentic representationsofthe18thand19th centuries.Itisatreatforhistorybuffs, asyoulearnaboutAfricanAmericans' contributions.

4.USSConstitutionMuseum

LocatedontheCharlestownNavyYard ofNationalHistoricalPark,the Museumshowcasesinteresting informationabouttheConstitution. Includingitsdesigners,andpeoplewho builtandsailedit.Avisitwillletyou engagewiththehistoryofthe Constitutionthroughcaptivating stories.

5.ThePaulRevereHouse

Originallybuiltin1680,PaulRevere, anAmericansilversmith,boughtthis housein1770.Today,itisoneofthe mostsignificantpiecesoftheAmerican Revolutionandhistoryandamajor touristattractionthatwillmakeyour Bostontourmemorable.

Personalitiesyoudidn'tknowwere Bostonians

ApivotalpersonalityofAmerica, BenjaminFranklinwasoneofthe foundingfathersoftheUnitedStates. Hisvalueswerealwaysaimedtoward makingsocietyabetterplacetolive. Oneofthebestexamplesofhisvalues ishisinventions.Despiteinventing manythings,heneverpatentedthem justformoney,withthebeliefthatthey aretoolstoupliftpeople'sstandardof living.

Ifyou'refamiliarwiththepopular sitcom“TheOffice”(youprobablyare), thenwedon'tneedtotellyouabout Jim,andhispranksonDwight-a popularcharacterfromthesitcom.John Krasinskiwasrecentlynamed“the100 mostinfluentialpeopleintheworld”in 2018,byTimesMagazine.Amanof manytalents,Johnismostlyrecognized forhisactingwork.Althoughhehas alsoworkedasaproducer,and sometimes,directoraswell.

1.BenjaminFranklin

2.JohnKrasinski

3.UmaThurman

Afterheramazingactingperformancein“PulpFiction”,apopulardarkcomedy, UmaThurmanrosetofameforhercharacterportrayalofMiaWallace.In additiontothat,herroleinKillBillhasalsowonnumerousawardsandreceived apositiveresponsefromaroundtheglobe.

4.ChrisEvans

Yes,youhearditright.Ourveryown“CaptainAmerica”isaBostonian.This rolefromtheMarvelCinematicUniverse(MCU)iswhatgainedhimimmense popularityandfansaroundtheworld,helpinghimreachhiscareer'smountaintop. Beforethisrole,heplayedsomeminorrolesinfilmsandalsonumerous supportingroles.

5.EdgarAllanPoe

Bornon19thJanuary1809,EdgarAllanPoeisawriter,poet,editor,andliterary criticfromBoston.Edgarisoftenassociatedwiththe'AmericanRomantic Movement',andhistalesofMysteryandMacabre.Furthermore,hispoems“The Raven”and“AnnabelLee”areamongEdgar'smostpopularworks.

3ThingsthatwillmakeyourBostonTourMemorable

HereisalistofthingsthatmakeyourvisittoBostonatreat:

1.TheFood

Traditionally,Bostonisfamousforitsbakedbeans.Butthegoodnewsisthatno matteryourpalette,withadiverserangeofcuisinesandrestaurants,Bostonis suretosatisfyyourtastebuds.

Besidestraditionaldishes,Bostonservesexceptionalseafoodaswell.From deliciousoysterstofreshlobstersandvariousfish,Bostonisheavenforseafood enthusiasts.

Thelistdoesn'tstopthere.Boston'sfoodisinfluencedbynotjustAmerican dishes,butglobalcuisineaswell.Inconclusion,ifyou'reafoodie,thefoodscene inBostonisboundtoleaveyouawestruck.

2.TheCulture

It'snotasurprisethatmanycallBostonaculturalcenter.Thecityholdspeople fromavarietyofethnicandculturalbackgroundsinitsarms.Itisworthnoting thatgreaterNewEnglandhasanenormousinfluenceonmanyculturalaspectsof thecity.Onesuchaspectistherenowned“BostonAccent.”

Additionally,BostonisahubformusicloverswithplacesliketheBoston SymphonyOrchestra,theFineArtsBostonMuseumforliteraturefans,numerous librariesforbookworms,andmore.Asavisitor,youdon'thavetoworryabout gettingbored,asthecityofferssomethingforeveryone.

3.TheNight-Life

Simplysaid,thenightlifeinBostonisLIT Asthesungoesdown,Bostontruly startsexpressingitslivelyvibes.Fromnightclubstonightmuseums,thecityof

Bostonisalwaysreadytomakeyour nightmemorable.Ifyou'reanightowl planningatriptoBoston,thenightlife scenewilltrulyrockyourworld.

IdealWaystoExploreBoston's Beauty

Forthemostpart,adowntownBoston tourisabreeze,whichissomewhat relatedtothecity'scompactsize.On theotherhand,drivingdowntownis anothergamealtogether.Why? BecauseBostonhasaveryoldfashionedroadlayoutandinsufficient parkingoptions.

Ontheotherhand,MBTA,Boston's publictransportsystem,isniftyand inexpensivetoexplorethecity You canwitnessCambridge,nearby suburbs,andmanymoreunmissable attractionsonyourBostontour

Interestingly,walkingthroughBoston couldhelpyougetacloserlookatthe city,withoutspendingmuchtime. Walkingforanhourorso,youcould exploreplentyofcharmingplaces.The placesincludeCharlesRiverEsplanade orCambridge,whereyouwillbe treatedtoamesmerizingviewofthe cityskyline.

Ifnoneofthatworksforyou,there's alwaysataxi.Boston'staxisare generallyavailableandeasytoflag down.Thisisanidealoptionifyou're planningtotravelaftertheoperational hoursofMBTA.

CostofLivinginBoston

Incontrasttoitscompactsize,a Bostontourtakesquiteabigchunkout ofyourpocket.Whileplanningyour Bostonvisit,makesuretotalktocity realtorsforthebestaccommodation dealsaroundthecity.

Allinall,ifbudgetisnotanissuefor you,Boston'squalityoflifewillleave youecstatic.

WhenshouldyouplanaBoston Tour?

Bostonweatherisamixedbag.To makethemostoutofyourvisit,make sureyouplanyourBostontripbetween themonthsofJuneandOctober.Why? Becausethesummerduringthistimeis mild,withtemperaturesanywhere between15to28degreescelsius.If you'resomeonewhoisplanning outdooractivities,thenthisisyour timetoshine.

Thenumberoftouristvisitsdrops significantlybetweenMarchandMay, andrightfullyso.TheBostonclimate duringthesemonthsisverydryand cold.

Rich,Vibrant,yetUnique Bostonisacitywitharichhistory, vibrantculture,anduniquecharacter.

FromitsroleintheAmerican Revolutiontoitsmodern-daystatusas acenterforinnovationandintellectual activity,aBostontourhasmuchto offerforvisitorsandresidentsalike.

Whetheryou'reexploringthecity's numerousmuseumsandcultural institutions,cheeringonthelocal sportsteams,orindulginginthe diverseculinaryscene,youwillnever runoutofthingstodoinBoston.If you'replanningatriptotheUnited States,besuretoputBostontouron yourlist-youwon'tbedisappointed!

MetaDescription:Ifyoulikeunfoldingthehistorypagesby

visitingdifferentplaces,herearethe10warmemorialsin theU.S.thatyoumustvisit.

Historyfascinateseveryone,regardlessofcountry,religion,orage group.Itissomethingthattakesyouonajourneywhereyoucandive intothepast,observewhatwasrightandwherethingswentwrong,and comeoutwisertoconfrontwhatliesahead.Ifyouarealsointohistory, visitinghistoricalplaceslikeforts,monuments,palaces,andwar memorialsmustalwaysbeanoverwhelmingfeeling.

Visitingwarmemorials,inparticular,isanidealwaytopayhomageto thosewholosttheirlivesfightingforthenationandrelivetheirfond memories.Eachwarmemorialrepresentsthecountry'senthrallingand vibranthistoryandremindsusofthesacrificesandvalorofour ancestors.Ifyouareplanningtovisitawarmemorial,letushelpyou withthe10warmemorialsintheU.S.youcannotmiss.

10WarMemorialsintheU.S.you mustVisit

1.WorldWarIIMemorial

Ÿ Location:NationalMall,Washington D.C.

Ÿ Opened:2004

Ÿ OperatingHours:24hours(park rangersareondutyfrom9:30amto 10pm)

TheWorldWarIIMemorialisbuiltin thehonorof16millionAmericanswho servedintheU.S.armedforcesduring theSecondWorldWar Thenationalwar memorialaestheticallyrepresents America'svictoryinWorldWarII.It has56pillarsthatsymbolizeunity amongtheU.S.statesandterritories.It alsocomprisesacoupleofsmall triumphalarchesforthePacificand Atlantictheatersthatsurrounda fountainandanovalplazaatthecenter

2.DCWarMemorial

Ÿ Location:NationalMall, WashingtonD.C.

Ÿ Opened:1931

Ÿ OperatingHours:24 hours

BrieflyknownastheDistrict ofColumbiaWarMemorial, theDCWarmemorialisone ofthemust-watchwar memorialsintheU.S. Originallyconstructedasa domedtemple,thememorial underwentrenovationin 2010.Itshowcasesthenames oftroopswholosttheirlives duringthewarinalphabetical order.In2014,theNRHP (NationalRegisterofHistoric Places)listedthememorial.

3.VietnamWarMemorial

Ÿ Location:ConstitutionGardens, WashingtonD.C.

Ÿ Opened:1982

Ÿ OperatingHours:24hours(park rangersareondutyfrom9:30amto 10pm)

PeoplealsoknowVietnamWar MemorialasVietnamVeterans Memorial.Thememorialhonorsthe valianteffortsofthosewhoservedin theVietnamWar.Theprimaryattraction ofthismemorialistwogranitewalls engravedwiththenamesof58,318 braveheartswhosacrificedtheirlives forthecountry Allthenamesare engravedinchronologicalorder

Ÿ Location:WestPotomacPark,Washington D.C.

Ÿ Opened:1995

Ÿ OperatingHours:24hours

AlsoknownastheKoreanWarVeterans Memorial,thisisoneoftheiconicwar memorialsintheU.S.commemoratingthe sacrificeofthemilitarypeoplewhodiedinthe KoreanWar.Thememorialcomprises19 statuesalongsideawallofremembrance engravedwiththenamesofmartyrs.

5.WorldWarIMemorial

Ÿ Location:PershingPark,WashingtonD.C.

Ÿ Opened:1981

Ÿ OperatingHours:24hours

TheWorldWarIMemorialpaystributetothe servicesofmartyredAmericancitizensintheFirst WorldWar.ItwasoriginallydedicatedinPershing Parkin1981andwasopenedtothepublicin2021. ThememorialfeaturesthestatueofJohnJ.Pershing, thethenGeneraloftheArmies.Thewallsofthe memorialalsoshowcasethesoldiers'journeys.

4.KoreanWarMemorial

Ÿ Location:VermontAvenue,Washington D.C.

Ÿ Opened:2004

Ÿ OperatingHours:24hours

Thiswarmemorialservesasatributetothe UnitedStatesColoredTroops(USCT)who foughtduringtheAmericanCivilWar.It honorsthememoriesofapproximately 209,145USCT.“TheSpiritofFreedom” statueistheprimaryattractionofthiswar memorial.Itisabronzestatueshowcasing threemenfromtheinfantryandasailorwho isdefendingfreedom.

7.AmericanVeteransDisabledforLife Memorial

Ÿ Location:WashingtonD.C.

Ÿ Opened:2014

Ÿ OperatingHours:9amto5pm

AmericanVeteransDisabledforLifeMemorial isoneofthefewwarmemorialsdedicatedto thosedisabledduringthewar Thememorial honorsveteransoftheU.S.Armywhowere permanentlydisabledduringtheirnational service.Thefundraisingforthismemorial startedwaybackin2000,thetargetamount wasreachedin2010,andthememorialwas opentothepublicin2014.

8.NationalMemorialArch

Ÿ Location:ValleyForgeNationalHistoricPark,Pennsylvania

Ÿ Opened:1917

Ÿ OperatingHours:6amto8pm

NationalMemorialArchcelebratesthearrivalofGeorge WashingtonandtheContinentalArmyatValleyForge.During the1777-78continentalwar,theU.S.Armyspentthewhole winterattheValleyForgemilitarycamp.Inspiredbythe“Arch ofTitus”inRome,thearchwasplannedduringthepost-Civil Warerawhenmanywarmemorialsandmonumentswere plannedandbuilt.

6.AfricanAmericanCivilWarMemorial

9.

Ÿ Location:1954

Ÿ Opened:ArlingtonCounty, Virginia

Ÿ OperatingHours:6amto midnight

MarineCorpsWarMemorialisa nationalmemorialthatis dedicatedtoalltheUnitedStates MarineCorps(USMC)wholost theirliveswhileservingthe country.Thememorialhonorsall themartyrssince1775.Itis inspiredbyaniconicphotograph in1945.Thephotograph comprisedsixUSMCraisinga U.S.flagontopofMount SuribachiduringWorldWarII.

Ÿ Location:GrossePointe Farms,Michigan

Ÿ Opened:1910

Ÿ OperatingHours:9amto7 pm

LiketheWorldWarIIMemorial, theGrossePointeWarMemorial isalsobuiltinmemoryofthose wholosttheirlivesinWorldWar II.Thememorialisalsoknownas RussellA.AlgerJr.House. Besidesbeingamongthetopwar memorialsintheU.S.,ithostsa varietyofprograms,including holidaycelebrations,concerts, socialdancesforschoolchildren, obedienceschoolfordogs,etc.

Thisconcludesourlistof10warmemorialsintheU.S.you mustvisit.Wehopethisbloghascoveredeverythingyouneed toknowaboutthesememorials.

So,whenareyouplanningtovisitawarmemorial?

MarineCorpsWar Memorial

10.GrossePointeWar Memorial

esladidn'tinventtheelectriccar,nordidElonMuskestablishTesla.TButtoday,bothhavebecomesynonymsandrepresenttheEVindustry globally.Whilethatistrue,itisquiteeasytooverlookbehind-the-scenesstuffthatwentintomakingitthegiantoftoday. Toanswerthe“whofoundedthecompanythen?”question—itwastheduoof MartinEberhardandMarcTarpenning,SiliconValleyengineers.In2003,they foundedthecompanyinSanCarlos,California,andnameditafterthefamous physicistNikolaTesla. UntilTeslapopularizeditin2008,nootherautomotivemanufacturertook noticeofelectriccars.Atitsdebut,thecompanytooktheEVindustryby storm,itlaunchedtheRoadster.Soonenough,thesporty-lookingcarbecamea hit,withHollywoodstarslikeGeorgeClooneyamongothersorderingtheir ownRoadster. Attheorigin,thegoalwastomakeElectriccarsthatarebetter,quicker,and morefuntodrivethangasolinecars.Now,sustainableenergyhasbecomethe needofthecentury.Andwithissuessuchasglobalwarmingmakingthings unfavorable,electriccarswiththeirzero-emissioncharacteristicareanideal

THE 20 BIGGEST BUSINESS CHALLENGES

GROWING COMPANIES FACE

Weliveinamoment markedbyfast transformation, particularlyforthecorporateworld. Considerthefactthat,inthespanof justonegeneration,businesseshave beenforcedtoadjusttoentirelynew marketingchannels(webandsocial), figureouthowtoinvestinandmake useofnewtechnologies,andcompete onaglobalstage.TheseareBusiness Challengesthatourparents’and grandparents’generationscould hardlyhaveimagined.

Becauseofthesequickchangesand thecompany’scontinuedexpansion,it isimpossibleforanyoneCEO—or anyemployee,forthatmatter—tobe anexpertineverysinglearea.This mayhavebeenthecasefromthe beginning,butithasneverbeen clearerthanitisnow.

Becauseofthis,inmyview,the greatestwayfororganizationstomeet andhandlesomeofthemost significantdifficultiestheyfacetoday isbyworkingwithskilled consultants.Hiringaconsultantmay helpCEOsaddtheexperienceand abilitiestheyneedtosolvecertain BusinessChallengesatspecifictimes andcandeliverthegreatestpotential resultsiftheydoso.

HerethebiggestBusiness ChallengesgrowingCompanies face:

1.BalancingQualityandGrowth

ThenatureofBusinessChallenges thatareexpandingoftenresultsina declineinqualityastheyexpand, particularlythosethatexpandrapidly. Initially,fewerindividualsare responsibleforcompletingall responsibilities.Expertsandexperts launchafirm,provideexceptional quality,labourdayandnight,and developaclientele.

2.Developingthegreatestmarketing strategy

Developingthemosteffectivemarketing strategyisanothervitalaspectofa developingfirm.Marketingisessential forbusinessestothriveinacompetitive market.PoorBusinessChallengesplans andinadequatekeyperformance indicatorsresult inaseveredeclinefor manyfirms,particularlyconventional ones,andactasbottlenecks.

3.

DealingWithMarketRivalry

Youngercompaniesareunableof articulatingtheirdistinctcompetitive advantagevis-à-visestablishedgiants. Ontheotherhand,industryleaders overlookstealthfirmsswiftlytargeting theirtargetmarket,exposingtheir shortcomings,anddevelopinga counteroffer

4.BusinessProcessModel

ThebusinessProcessModelisa significantobstaclefordeveloping companies.Asthecompanyentersnew marketsandemploysmorepersonnel,its processeswillevolveovertime.New personnelinfluencetheOrganization’s hierarchy,oftenresultinginthecreation ofnewmanagementlevels,operational processes,andmanagementworkflows.

5.ReducingRelianceOnThe FoundingGroup

Whenfoundersarehighlyengagedin day-to-dayoperations,thisisatypical issueforstartupsandsmallenterprises.

6.Absenceofdirectionorvision

Companiesthatlackalong-termstrategy areplainlythreatenedbygroupshavinga well-definedagenda.

7.UtilizingConsultantsandBusiness Consultants

Athletesworkwithcoaches,artists dependonproducersfortrendadvice,

andbusinessesaregovernedby boards.Consultantsandadvisorsare theequivalentofexpandingafirm efficientlyforsmallandmediumsizedbusinesses.

8.Management

Managementisthemostsignificant aspectofcompanyandplaysa crucialrole.Withoutmanagement, everythingwillcrumbletothe ground.Thereareseveraltypesof managementinthecorporatesector Itinvolvesthemanagementand coordinationofprocesses,people, time,resources,budgets,andother organizationaloperationsandtasks.

9.StrategicManagement

Strategicleadershipentails developingthecorrectroadmapfor thefirm(oradepartment), decomposingitintoactionable items,assigningtheobjectivestothe necessaryparties,andunifyingthe team.

10.TimeManagement

Ittakesskilltoallocatetimetothe correctobjectives.Thisisa legitimateconcernforpractically everysector.

11.EffectiveMarketingStrategy Development

Theabsenceofaplan,theabsence ofsuitablekeyperformance indicators,andtheinabilityto generatemeaningfulBusiness Challengesoutcomesaresignificant impedimentsformanyfirms, particularlyconventionalones.

12.BuildingaCompany’sBrand

Buildingabrandisacomplicated, long-termendeavor,andquantifying outcomesisdifficult.However,the consequencesofastrongbrandare undeniable.

13.

RecruitingNewPersonnel

Recruitingatscaleissignificantly moredifficult.Ifyoumustmake concessionsinaverycompetitive market,yourexpenseswillincrease.

14.

RetainingStarPerformers

Itisdifficulttoarrangeaninterview withhightalent.Obtainingtheir acceptanceofanofferisatypeof chance.Keepingthem?Eventhe greatestcompanieshavedifficulty retainingtalent.

16.FosteringaThriving OrganizationalCulture

Creatingagreatcultureisamultistep processthatencompassesallaspectof theendeavor.

17.

Communication

obsoletetoolsandsystems.Ifa company’sleadershiplacks technologicalacumen,itmayloseout onseveralchances.

19.

MotivatingStaffMembers

Acrucialobstacleforbothsmalland bigbusinesses.Anunproductive BusinessChallenges,unmotivated employeeatastartupmayrepresent 20%ofthewholeworkforce.

15.

EmbracingDiversityInThe Workplace

Diversityhasbeenasensitivesubject forcenturies.Ensuringthehealthof thecultureisoneofthemostpressing issues.

Poorcommunicationmayresultin significantlossesforacorporation. Theywerecausedbydisorganized work,incorrectdeliveries,andother factors.Communicationissueshave becomeoneofthemostsignificant BusinessChallengesforallfirms. Communicationissueshavebecome oneofthemostsignificantBusiness Challengesobstaclesforallfirms.

18.

Maintainingpacewith innovation

Duetothedifficultiesassociatedwith implementingnewsoftware, businessescanbecometoorelianton

20.

KeepingPaceWithMarket Changes

Adaptingonalargescaletomarket upheavalsandtechnicaldevelopments isdifficult.Newspaperandsocial mediaadvertisingisadifferent ballgame.Comparabletoconvertinga conventional“carsalesman”procedure toacontemporarycompany developmentworkflowinlightofthe alteredbuyer’sjourney.

PRODUCT REVIEW

Founder: Uwe Kreuter

Founded: 1991

Headquarters: Frankfurt, Deutschland

No. of Employees: 50+

Website: www.cct-solutions.com

ContactPro® Review

Overview:

CCT is leading the way in multiexperience customer engagement solutions. CCT helps companies communicate with existing contact channels and next generation customer interactions. CCT provides web and mobile based applications for on prem and cloud deployments. This includes the automation of voice, web, email, chat, co-browsing, instant messaging and video, ensuring customer service agents and knowledge workers adapt easily to the changing customer expectations, decreasing contact center costs and providing efcient relationships with their customers.

BackgroundofCCT:

CCTservescustomersaroundthe globe.Focusedonmidsizedandlarge organizationswantingtoachievea competitiveadvantagewith individuallydesignedcommunication andcontactcentersolutions.CCT ContactPro®isapowerfuland scalableomnichannelcontactcenter solutionwithanexcellentagent desktopandintelligentautomation functionality.Enablingefficient servicesforanexcellentcustomer experience(CX).

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Ourexpertsareavailable24by7to assistandhelpclientsortodeliver proactiveservices.Inourprojectswe useprovensystemsandsolutionsfrom well-knownvendors.Toassurebest serviceforourclients,ouroperation andsupportstructureisalignedwith theprocessesofourkey-partners.

ProductDetails:

CCTContactPro®(CP)istheperfect solutionforautomationandtheagent desktopinanomnichannelcontact centerenvironment.Contact-Pro® empowersagentstoefficientlyserve customersintoday'sdemandingworld ofomnichannelcommunication.The state-ofthe-arttechnologysolution helpsleverageexistinginfrastructure whiledecreasingcontactcentercosts andincreasingcustomersatisfaction.

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Optimizedworkflowsandnew services,aworklistconceptand configurablefunctionsprovidea flexiblealignmentwithdesired workflows.Itenablesaneasy implementationofnewservices. Inbound,outbound,call-backand omnichannelhandling.CCT ContactPro®supportsblendedinbound andoutboundinteractionsincluding call-back.Tooptimizethecustomer experienceCPoffersfullomnichannel capabilities.

OtherProminentFeaturesofCCT

ContactPro®:

Ÿ StrategicConsulting

Ÿ SolutionDesign

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Ÿ SoftwareDevelopment

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Ÿ CommunicationPlatformasa ServiceCPaaS

Ÿ CCTContactProUnifiedDesktop

Ÿ Omni-ChannelSoftware Solution

Ÿ VoiceManagementincl.CTI

Ÿ Voice Recording/Compliance/Quality

Ÿ RealtimeAnalytics/Agent Coaching

Ÿ Outbound&AgentScripting

Ÿ EmailManagement

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FrequentlyAskedQuestions:

HowisCCTbetterthanother solutions?

CCTensuresmulti-experience customerengagementsolutions. Thesoftwareadaptseasilytothe changingcustomerexpectations, thusdecreasingcontactcentercosts andprovidingefficientrelationships withtheircustomers.

HowdoCCTSolutionsoperate?

CCTSolutionsoperatein4basic steps-

1.Purchaseorrent–Weadapttothe financingpossibilitiesofyour company

2.Subscriptionsmodels–Usage-based subscriptionmodelssupportcloudbaseddeployment.

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Categories:

ACD/Omnichannel/UnifiedDesktop /IVR/ERMSSelf-Service/ KnowledgeManagement

WorkforceManagement/Dialer/ Outbound/ConversationalAI(Chatbot, Voicebot)Reporting/

CustomerAnalytics/KPI´s/Robotic

ProcessAutomation/Distance Learning/WebBasedTraining

InstantMessengerCRM/Customer ServiceSoftware/Chat/Videochat/ Co-Browsing/Remote

VisualQuality-Management

Costing:

SubscriptionPricingbetweenBasic Package40–PremiumPackage80 USDperconcurrentAgentpermonth

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