The Best Laboratory Services Providers in 2022 by The Enterprise World

From Editor’s Desk L

aboratory medicine is considered as one of the most important aspects in order to maintain the public health. It is mainly because it provides with a prompt and highly reliable data which helps the clinicians in better diagnosis. With the help of advanced technology, these machines can produce much more accurate information, which has helped patients to apt diagnosis and treatment. Featuring for The Enterprise World's this issue of Best Laboratory Services Providers in 2022 are some of such healthcare leaders, who are contributing towards the public health with their advanced services. For the cover story readEstablished in 1980, Premier Health Center (PHC) was the first diagnostic facility providing an entire spectrum of imaging and lab services under one roof that year. Starting with one center, today PHC has 60 plus centers across the state with two processing centers in Chennai & one in Kanchipuram. The PHC lab is well equipped with the latest technology of testing machines with experienced professionals in the field. Over the years of its service, the lab has never comprised in the quality of results and customer service management. This is one among the many reasons why Premier Health Center (PHC) today is a leading diagnostic services company in the state. Premier Health Center has also helped the establishment of many brands under one roof with the help and support of doctors, employees, customers, associates, stakeholders, well-wishers, and others. They have been recognized by the government (NABH – National Accreditation Board for Hospitals & Healthcare Providers & NABL – National Accreditation Board for Testing and Calibration Laboratories) and various hospitals for successful ventures and diagnostic services for over a decade. Mr. Umesh Paliwal, the Managing Director of Paliwal Diagnostics Pvt Ltd, laid down the foundation of Paliwal Diagnostics Pvt. Ltd. (PDPL) in 1997 along with his mother Mrs. Asha Paliwal and wife Dr Mridula Paliwal as a stepping stone towards their dream of providing world class diagnostics services to people of Kanpur. Initially, the Paliwal Diagnostics Pvt Ltd started a Pathology lab – Parakh Diagnostics Centre at Mall Road, Kanpur. An overwhelming response from the clients, medical fraternity & public as well, prompted them to take another leap and Paliwal Diagnostics Pvt Ltd as largest of the state came in to being in 2005 at Pandu Nagar (Opp. J K Temple, Kanpur). A new Company Paliwal Medicare Pvt. Ltd. (PMPL) was initiated in 2006 to cater to services in the field of Radiology, Cardiology etc. In an interview with Dr Sunil Kumar (co-founder, CEO and Chief Consultant Radiologist), find out more about Add On Scans and Labs. Add On Scans and Labs was inaugurated on March 6th 2016. It was started as a stand-alone Imaging & laboratory Diagnostics centre on Sarjapura road, Bangalore. As the nomenclature of the organization goes, “add-on” signifies on adding good health services to our clients, better work atmosphere and growth for our employees and simultaneously fulfilling the aspirations of the business (Win-win-win philosophy). At Add On Scans and Labs, we promise to deliver our patients the ultimate medical diagnostics services. This includes delivering the highest quality Imaging, laboratory and comprehensive health check services with respect, courtesy and compassion. Add On Scans and Labs combines the most sophisticated technology in medicine with personal attention, to provide patients with thorough individual care by our experienced and specialist doctors, certified technologists and friendly supportive staff. Add On Scans and Labs centre has been designed to deliver a world class ambience. The centre also houses the latest medical equipment from leading manufactures in the industry.

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This list is NOT a ranking. The companies on listed in magazine serve different aspects of the market, making ranking them in any order except revenue impossible and unfair. We try to bring a perfect platform for business organization to showcase their valued products/ services. Copyrights © The Enterprise World | 2019. All Rights Reserved. The images and content included in this magazine should not be copied, transferred or reproduced in any form or by any means, electronics, mechanical, photocopying, recording, otherwise, without proper permission from The Enterprise World. The Enterprise World solely owns all the reprint rights.

Leaders in Spotlight For the cover story readEstablished in 1980, Premier Health Center (PHC) was the ﬁrst diagnostic facility providing an entire spectrum of imaging and lab services under one roof that year. Starting with one center, today PHC has 60 plus centers across the state with two processing centers in Chennai & one in Kanchipuram. The PHC lab is well equipped with the latest technology of testing machines with experienced professionals in the ﬁeld. Over the years of its service, the lab has never comprised in the quality of results and customer service management. This is one among the many reasons why Premier Health Center (PHC) today is a leading diagnostic services company in the state. Premier Health Center has also helped the establishment of many brands under one roof with the help and support of doctors, employees, customers, associates, stakeholders, well-wishers, and others. They have been recognized by the government (NABH – National Accreditation Board for Hospitals & Healthcare Providers & NABL – National Accreditation Board for Testing and Calibration Laboratories) and various hospitals for successful ventures and diagnostic services for over a decade. Mr. Umesh Paliwal, the Managing Director of Paliwal Diagnostics Pvt Ltd, laid down the foundation of Paliwal Diagnostics Pvt. Ltd. (PDPL) in 1997 along with his mother Mrs. Asha Paliwal and wife Dr Mridula Paliwal as a stepping stone towards their dream of providing world class diagnostics services to people of Kanpur. Initially, the Paliwal Diagnostics Pvt Ltd started a Pathology lab – Parakh Diagnostics Centre at Mall Road, Kanpur.

An overwhelming response from the clients, medical fraternity & public as well, prompted them to take another leap and Paliwal Diagnostics Pvt Ltd as largest of the state came in to being in 2005 at Pandu Nagar (Opp. J K Temple, Kanpur). A new Company Paliwal Medicare Pvt. Ltd. (PMPL) was initiated in 2006 to cater to services in the field of Radiology, Cardiology etc. In an interview with Dr Sunil Kumar (co-founder, CEO and Chief Consultant Radiologist), find out more about Add On Scans and Labs. Add On Scans and Labs was inaugurated on March 6th 2016. It was started as a stand-alone Imaging & laboratory Diagnostics centre on Sarjapura road, Bangalore. As the nomenclature of the organization goes, “add-on” signifies on adding good health services to our clients, better work atmosphere and growth for our employees and simultaneously fulfilling the aspirations of the business (Win-win-win philosophy). At Add On Scans and Labs, we promise to deliver our patients the ultimate medical diagnostics services. This includes delivering the highest quality Imaging, laboratory and comprehensive health check services with respect, courtesy and compassion. Add On Scans and Labs combines the most sophisticated technology in medicine with personal attention, to provide patients with thorough individual care by our experienced and specialist doctors, certified technologists and friendly supportive staff. Add On Scans and Labs centre has been designed to deliver a world class ambience. The centre also houses the latest medical equipment from leading manufactures in the industry.

12. Premier Health Center (PHC)

38. Qualilife Diagnostics

S T O C

32. Paliwal Diagnostics Pvt Ltd

28. MEDALL

22. Add On Scans & Labs

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Add On Scans & Labs Medical Expertise You Can Trust

small inconvenience to our daily routines, and we run to the doctors, and then they make us go to the diagnostic labs. It is not realized, but accurate diagnosis plays an important role in determining the correct treatment for the doctors. And this is a huge role played by the diagnostic labs. With reliable diagnostic results, people get the right idea of what action needs to be taken to take better care of their health. Featuring in The Enterprise World's this issue of Best Laboratory Services Providers in 2022 is add-on Scans and Labs, a company providing people with medical expertise that they can trust. Int his interview with Dr Sunil Kumar (co-founder, CEO and Chief Consultant Radiologist), let us find out more about the company. Tell us about the company. 'add-on Scans & labs' was inaugurated on March 6th 2016. It was started as a stand-alone Imaging & laboratory Diagnostics centre on Sarjapura road, Bangalore. As the nomenclature of the organization goes, “add-on” signifies on adding good health services to our clients, better work atmosphere and growth for our employees and simultaneously fulfilling the aspirations of the business (Win-win-win philosophy). At add-on, we promise to deliver our patients the ultimate medical diagnostics services. This includes delivering the highest quality Imaging, laboratory and comprehensive health check services with respect, courtesy and compassion.

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add-on Scans & Labs combines the most sophisticated technology in medicine with personal attention, to provide patients with thorough individual care by our experienced and specialist doctors, certified technologists and friendly supportive staff. Our centre has been designed to deliver a world class ambience. The centre also houses the latest medical equipment from leading manufactures in the industry What were the initial challenges you faced? add-on Scans has not faced challenges that are different from any other new company. We had tough competition from bigger players in the industry who dominate the space. We had difficulty to hire good talent since the company was small and people were reluctant to join the organisation considering their career growth. Which was that point that triggered the growth of the company? We have had steady growth that was carefully curated and planned. In fact, the expansion of the team was also as per plan. The team follows the company's vision in delivering excellent customer care, which must be the only secret of our success. The growth mind set of our founders helped the organisation to grow at steady pace. How have the company graphs changed since the foundation? Can you share a few statistics? March 2016- 2017- 6 employees, 3 Doctors, 15 thousand customers

Dr Sunil Kumar Co-founder, CEO & Chief Consultant Radiologist www.theenterpriseworld.com

March 2017-2018- 15 employees, 6 Doctors, 30 thousand customers March 2018-2019- 25 employees, 8 Doctors, 50 thousand customers March 2019-2020 – 35 employees, 10 doctors, 80 thousand customers March 2020-2021- 40 employees, 12 Doctors, 1 lakh customers March 2021-2022 – 45 employees, 12 Doctors, 1.25 lakh Customers Till now we have served 1.25 lakh customers, 1 lakh + Ultrasound scans, 10 lakhs blood tests processed. What is the reason behind your company's longstanding success? Team work, ongoing training and development for the employees, Customer centric in delivering reports on time are the reasons for company's success. What are the products/services the company focuses on? How are your services diﬀerent from those in the market? The business has ﬁve verticals 1) Radiology & imaging services 2) Laboratory services 3) Health check up 4) Specialists consultation and 5) Allied diagnostics services We follow a Direct-to-Consumers Business Model with a Customer Centric Service approach. Our Business model aims at low cost diagnostic services with no compromise on quality. The brand positioning has been established to provide excellent customer service, in the health care industry. Our customer segments would be mid to high income families in the vicinity of the centre. How is technology helping you to leverage the services? In today's scenario, technology is key to connect to the intelligent customer! To leverage this, we have gone the extra mile and have invested in technology to help customers have a good experience with our services. To name a few, company App,

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CRM system and patient engagement platforms. We have the latest machines from leading manufacturers in the healthcare industry. These machines are constantly being upgraded to provide the best and latest reports and services to patients. For example, we are proud to say that, at add-on Scans, turnaround time of reports for scanning is 5 minutes and for blood tests is 1 hour, no other diagnostics service provider can deliver the reports in such short time. Also, we have created a Seamless experience for our customers, right from booking the test, getting it done and availing the reports online. Reports are viewed from app and website by a single click. How do you make sure your customers get maximum value for their solutions? -Affordable cost- Our test costs are less compared to any neighbourhood hospitals and health care facilities. -Quick reports -Customised services- friendly staff and Doctors make our patients comfortable -Easy access of reports by App, website and through mail. How do you decide to take the company a step further in terms of your products/services? We have elaborate plans for the future expansion of brand 'add-on'. We are constantly adding new team members and specialists who are the top practitioners in their field of specialty. We also plan to add more pre-medical healthcare services under the same roof to cater to growing demand. Can you please brief us about your professional experience? Dr Sunil Kumar G S, MBBS , MD, DNB, FRCR(UK) is the co-founder, CEO and Chief Consultant Radiologist at addon Scans & Labs. Leveraging his experience of 16 years in the medical field, he spearheads the organisation with immense knowledge, skill and expertise in Radiology. He is the university Rank holder for his post-graduate specialization, MD (Radio-diagnosis) and is a Fellow of Royal College of Radiology, London. Dr Sunil Kumar has worked with Major corporate hospitals and also has experience in reporting emergency teleradiology for USA and Singapore hospitals. Having varied exposure in the field of radiology not only from India but also from the UK, he thinks differently and has set a

benchmark in par with international standards. He is committed to clinical excellence, delivering reliable reports which ﬁnally aid in proper treatment. Another important person who is involved in building the enterprise is Ms Sharadhi Suresh, Co-founder and Managing Director of add-on Scans and Labs. Being a Science graduate (BE) and MBA (HR), she has a signiﬁcant experience of working as an HR professional in one of the major life science MNC. She has been instrumental in designing the infrastructure and training the team to deliver quality services. Being a technical person she adds value in technology, people and management standpoint. She is ambitious to set up a dominant brand in the healthcare industry which provides quality services maintaining the ethical standards at value price. What are the key achievements of your entrepreneurial journey? Ÿ

Add-On Scans and labs is the preferred health care destination for Ultrasound scans and Path lab tests in South Bangalore.

4.8 star in Google with 3400 reviews

One of the ﬁrst few healthcare centre to do COVID vaccination to communities- 20000 beneﬁciaries till now.

Served 1.25lakhs customers till now with 30 % repeat visits

Awarded as top 10 diagnostics centre in 2018 by a leading magazine brand

What would be your advice to the budding entrepreneurs? Ÿ

Start small and then scale up

Ensure Cash ﬂow and proﬁtability from your business

Take care of customers and employees, they will help you grow.

Avoid bad debt and get rid of bad partners

Learn business and communication skills

Do not shy away from selling (sales) and marketing.

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Mr. Umesh Paliwal, Managing Director

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Paliwal Diagnostics Pvt Ltd Providing Outstanding, Clinically Effective Diagnostics Services

enturing in the diagnostics arena is not as easy as it may seem. And more over, becoming a trusted and reliable diagnostic lab within a few years of foundation can be a challenging task and one that needs every bit of expertise and precision.

Featuring for The Enterprise World's this issue of Best Laboratory Services Providers in 2022 is Paliwal Diagnostics Pvt. Ltd., a lab that is providing its customers with outstanding and world-class diagnostics services. The CompanyMr. Umesh Paliwal, the Managing Director of Paliwal Labs, laid down the foundation of Paliwal Diagnostics Pvt. Ltd. (PDPL) in 1997 along with his mother Mrs. Asha Paliwal and wife Dr Mridula Paliwal as a stepping stone towards their dream of providing world class diagnostics services to people of Kanpur. Initially, the company started a Pathology lab Parakh Diagnostics Centre at Mall Road, Kanpur. An overwhelming response from the clients, medical fraternity & public as well, prompted them to take another leap and PDPL as largest of the state came in to being in 2005 at Pandu Nagar (Opp. J K Temple, Kanpur). A new Company Paliwal Medicare Pvt. Ltd. (PMPL) was initiated in 2006 to cater to services in the field of Radiology, Cardiology etc. “We entered a joint venture with Dr Lal Path Labs Ltd. in 2008. The company is providing its services to 250 employees, 24 Labs, more than 200 CCs in and around Kanpur. Also, ours is the only Pathology lab in UP that comes under CSR.” With a humble beginning, Mr. Umesh Paliwal started his first lab at the KMC Hospital and worked hard for long hours with great focus on quality of reporting. His efforts were rewarded generously and the lab had a great turn-over and grew exponentially in a short time. “I just did not want to remain confined to a Hospital Lab & aspired to reach out to the masses, so started my own company with a Pathology Lab at Mall Road.” There were initial hurdles to reach a break-even due to already existing reputed lab and malpractices in this field. However, with passage of time the clients started recognising quality of our services and since then it has been an uphill journey.

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The Growth Quotient“Our consistent high quality and timely reports garnered positive response from Doctors and public and that gave impetus to multi-dimensional growth of the company.” To make the services more reliable to their clients, the company invested more in technology and manpower, introduced several new tests and latest technology with automation for the ﬁrst time. They also purchased land in 2002 to build the largest lab of the state in 2005. To provide most of the diagnostics services under one roof, the founders started PMPL in 2006. This resonated well with people as it saved them time, energy and money. “Finally, in 2008 we entered into a joint venture with Dr. Lalpath Labs Ltd. to provide the best quality and high-end testing at an aﬀordable price.” Below are a few charts and statistics that show the consistent growth of the company.

The Products and ServicesMain services of PDPL are related to Pathology. They have a large test menu that suffices the needs of the customers. As the company is working in association with Dr. Lalpath Labs for the last 14 years, they are able to provide the latest and largest range of tests. “USP of our brand is providing high end testing at an affordable price, within defined time frame but without any compromise in quality.” Along with this, the company is also catering these kinds of services not only to people of Kanpur but also in different Districts of UP. They are also providing home collection facilities on a large scale along with the online support to minimize TAT. Critical reports are directly communicated to the healthcare staff for better and timely management of patients. Technology Playing a Game-Changing Role“We believe in deploying latest technology for achieving higher accuracy and timely delivery of reports.” Staying updated in automation has always been the company's focal point. They have used automation in interfacing of equipment and quality control norms i.e. setting up walkaway quality control runs twice a day to ensure better monitoring and correctly transcribed reports. New innovation of technology, be it in equipment, IT sector etc. helps boost the services. Automation, integration of equipment, middleware etc. help in reduction of TAT i.e. the team is able to report faster without any compromise to quality. Advancement in IT field has helped in making

Paliwal Diagnostics more accessible to its clients and vice versa. Online booking, registration, reporting etc. have bridged the time gap tremendously and this is very crucial for better patient management. The Road Ahead“We remain in regular touch with our clinicians and always encourage our customers to give their feedback.” Whenever there is a demand for a new test or technique as witnessed during the customer experience, need of the hour (As happened in 2020, with emergence of COVID), arrival of a better technology or new test to improve patient care, the Paliwal Diagnostics team takes the opportunity to upgrade and expand their services. Mr. Umesh Paliwal- Leading the Way“An entrepreneur is full of unique ideas and puts available resources to start, establish and grow a thriving business not only to generate revenue but also to provide livelihood to his employees.” Taking a look at his professional journey, one can say that healthcare system is becoming increasingly dependent on diagnostics services for managing and treating patients and this puts a great responsibility on diagnostics Industry. Mr. Umesh believes that as a diagnostics company they need to continue enhancing their medical education, keep ourselves and associated staﬀ updated with the latest knowledge and upgrade the services to live up to the expectation of the society.

The Strong Team of Paliwal Diagnostics“We have an efficient team of employees & they are always supported by the company in learning new & honing their existing skill sets through periodic training programs.” Paliwal Diagnostics lays emphasis on building good interpersonal skills since the company is a Service Industry where delightful customer experience matters the most. They try to inculcate a sense of ethical and moral responsibility and maintaining confidentiality of patient's information. There are several benefits provided to the staff, in addition to congenial work environment, which include – interest free loan, support to avail benefits of Health Insurance, ESI, maternity benefits etc. They also provide free yearly health check-ups for employees, free testing (up to a certain limit) to their kith and kin and above that limit, they get good discounts. His Advice to the Budding Entrepreneurs“There are few advices which I would like to give based on my personal experiences. One should be willing to take calculated risks to thrive in this field. Having a clear vision of your goal and the capability to convert your idea into a stable revenue generation model is a crucial factor to excel in the long run. Build a team of talented individuals who are subject matter experts and are aligned to the organization's common goal with mutual trust and growth opportunities.”

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