HEALTHTECH
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The Impact Of Pharmacy Outsourcing On Patient Care And Safety
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THE MOST INSPIRING LEADER IN
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HAMZA
BATTERJEE
President & CEO at Megamind IT Solutions
TRAILBLAZING HEALTHCARE TRANSFORMATION IN THE DIGITAL AGE
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From Editor’s Desk
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nspiring leaders in the healthtech industry are catalysing a profound transformation in healthcare. Their visionary drive and innovative spirit are revolutionising the way we access, deliver, and experience healthcare services. These leaders harness cutting-edge technology to streamline processes, enhance patient care, and improve medical outcomes. By fostering a culture of collaboration and pushing the boundaries of what's possible, they are instrumental in bridging the gap between healthcare and technology, ultimately making healthcare more accessible, efficient, and patientcentric. In this era of rapid digitalization, the role of these leaders is pivotal in shaping a future where healthcare is not only responsive but also predictive, preventive, and personalised. Featuring for The Enterprise World’s this issue of The Most Inspiring Leader in HealthTech Industry - 2023 are the stories of such inspiring leaders. For the cover read about As President and CEO at HSB Holding and Megamind IT Solutions, Hamza Betterjee has consistently demonstrated his ability to elevate organizations, empower teams, and nurture strategic collaborations. His insights have not only driven innovation, and excellence within his organizations but have also influenced the broader industry. In this expeditious environment, Hamza’s leadership guides the HealthTech industry toward a future of innovation and improved patient care. At the core of Hamza’s success is his belief in the value of his team. He treats employees as an extended family and maintains an open-door policy, embodying a humanitarian approach to leadership. As a result, Megamind is committed to nurturing and retaining talent to face current challenges and seize future opportunities. Hamza’s vision is set on establishing the company as a regional leader in the healthcare digital transformation landscape.
Shalmali Shalmali W.
The Enterprise World, High Street North, East Ham, England GB
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As President and CEO at HSB Holding and Megamind IT Solutions, Hamza Betterjee has consistently demonstrated his ability to elevate organizations, empower teams, and nurture strategic collaborations. His insights have not only driven innovation, and excellence within his organizations but have also influenced the broader industry. In this expeditious environment, Hamza’s leadership guides the HealthTech industry toward a future of innovation and improved patient care. At the core of Hamza’s success is his belief in the value of his team. He treats employees as an extended family and maintains an opendoor policy, embodying a humanitarian approach to leadership. As a result, Megamind is committed to nurturing and retaining talent to face current challenges and seize future opportunities. Hamza’s vision is set on establishing the company as a regional leader in the healthcare digital transformation landscape.
LEADERS IN SPOTLIGHT
For the cover read about
CONTENTS
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Hamza Batterjee
Get ready to immerse yourself into the Aegean Gem of Paros in Greece
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22 CASE STUDY
Calvin Klein : How CK Made the Maximum out of Minimalism
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The Impact Of Pharmacy OUTSOURCING On Patient Care And Safety
ARTICLE
32 Review
CCT Product Review
48
SEPTEMBER 2023
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HAMZA HAMZA
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Trailblazing Healthcare Transformation in the Digital Age
President & CEO at Megamind IT Solutions
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he HealthTech industry is constantly advancing in technology, and healthcare converges to shape the future of medical services. As the intersection redefines patient care and medical solutions, the industry demands leaders who can navigate this dynamic landscape with agility and foresight. Leaders who inspire transformation, encourage a culture of innovation, and ensure that cutting-edge technology aligns seamlessly with the evolving needs of the healthcare sector.
Hamza Batterjee is one such personality who stands out as an exemplar of such leadership. As President and CEO at HSB Holding and Megamind IT Solutions, Hamza has consistently demonstrated his ability to elevate organizations, empower teams, and nurture strategic collaborations. His insights have not only driven innovation, and excellence within his organizations but have also influenced the broader industry. In this expeditious environment, Hamza's leadership guides the HealthTech industry toward a future of innovation and improved patient care. The Mind behind Megamind According to Hamza , entrepreneurs are “Growth Leaders” committed to driving consistent venture expansion. He outlines their responsibilities succinctly: First and foremost, he believes entrepreneurs must prioritize growth, diligently sourcing funds and strategically allocating them to fuel expansion. They should set ambitious targets that challenge their teams to push boundaries and achieve a more significant impact. Hamza believes in fostering a growth-centric culture by cocreating goals and metrics with leadership, ensuring a shared language and mindset throughout the company.
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Hamza further believes that customercentricity is non-negotiable. Entrepreneurs must place the customer at the forefront of all decisions, embracing insights and analytics. They should be able to take calculated risks, lead by example, and understand the necessity of risk-taking for growth. Effective communication is paramount as entrepreneurs craft comprehensive plans to inspire stakeholders, employees, investors, and customers. Moreover, Hamza emphasizes the importance of investing in continual training, cultivating exponential thinking, and forging partnerships to bridge gaps in capabilities. Beyond the “What” of growth, entrepreneurs should infuse purpose, ensuring that everyone in the company comprehends the deeper significance of the growth strategy. Professional Journey Hamza's steadfast commitment to achieving excellence through deliberate planning has been the driving force behind his career. With a track record of elevating companies, empowering employees, and nurturing partnerships, Hamza blends entrepreneurship, innovation, and discipline, informed by global-scale research and strategy. His extensive experience spans various aspects of the business world, giving him deep insights into business operations and different departments' interplay. Holding a specialization in Global Business Management from Regent Business School, London, he possesses a sharp analytical mind with attention to detail. His leadership philosophy revolves around a “customer-focused” and “long-term partnership” approach, which permeates Megamind's culture, fostering innovation, open communication, and job satisfaction.
At the core of Hamza's success is his belief in the value of his team. He treats employees as an extended family and maintains an open-door policy, embodying a humanitarian approach to leadership. As a result, Megamind is committed to nurturing and retaining talent to face current challenges and seize future opportunities. Hamza's vision is set on establishing the company as a regional leader in the healthcare digital transformation landscape. Views on Healthcare & Digitization Hamza believes the healthcare industry is transforming profoundly, driven by empowered consumers and accelerated by the COVID-19 pandemic. According to him, digitizing healthcare is not just a trend but a necessity to meet patients' evolving expectations. He emphasizes leveraging digital technologies to enhance patient engagement and innovation. He sees a future where direct patient care is augmented through technology, leading to improved efficiencies and cost savings across healthcare functions. One of Hamza's key insights is the critical role of leadership in driving digital transformation. He advocates for alignment between leadership and overall business strategy, transparent communication, and investment in next-generation talent. Additionally, he highlights the importance of integrating cybersecurity into digital implementations to ensure data protection. Hamza envisions a healthcare landscape where digitalization empowers patients with self-service options, accelerates diagnoses through AI, and personalized treatments based on clinical data. He sees immense potential in AI, big data, and robotics to reshape healthcare delivery.
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Foster a sustainable mindset, set bold, actionable ambitions, and develop an inclusive and champion culture
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Expand the Core, Innovate into adjacencies, Ignite the businesses.
Lay the foundation of operating model, resource allocation, executive opportunities by M&A, JVs, develop functional capabilities in digitization and innovation.
Impart values, behaviors, and attitudes to the organization.
IGNITE THE ENGINE
EXECUTIONAL EXCELLENCE
HUMAN ASSETS
Furthermore, Hamza underscores the need for healthcare providers to collaborate with technology firms and organizations with rich data sets to enhance digitization outcomes. About Megamind IT Solutions Megamind IT Solutions is a healthcare IT solutions provider renowned for its technical expertise, managed services, development teams, and senior
management professionals. With a wealth of knowledge and extensive experience, the company specializes in re-engineering business processes, optimizing resources, and delivering user-friendly, flexible, and costefficient industry-specific solutions. The company has consistently elevated the performance and efficiency of numerous clients across the region while facilitating its seamless adoption of next-generation technology
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solutions. At its core, Megamind is driven by a mission to champion the success of its clients in today's dynamic marketplace. This mission is achieved by providing intelligent solutions that streamline complex business processes and drive automation. The company is a trusted partner to some of the most esteemed names in the IT and healthcare
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technology industry. Its clients benefit from access to innovative, costeffective solutions tailored to their priorities. Additionally, they gain the advantage of tapping into a global network of subject matter experts who navigate the ever-evolving technological landscape.
and disrupted supply chains compelled the company to fortify its resilience across multiple fronts. Hamza's leadership response involved benchmarking performance against industry standards while disrupting industry norms to seize new opportunities.
Leadership Hurdles
Growth through Expansion
As President & CEO, Hamza encountered the formidable challenges that come with the most influential position in business. The role demanded difficult decision-making and commitment to meeting the high standards and broad expectations of shareholders, customers, and employees.
Megamind commenced its growth trajectory in 2018, initially managing an in-house Healthcare Information System (HIS). In the subsequent year, Megamind strategically expanded its operations by establishing a software development company in the Philippines and initiating its Oracle ERP (eBusiness) team. This move allowed the company to broaden its footprint and expertise in IT infrastructure and enterprise software projects, solidifying its presence in Saudi Arabia and the UAE.
Furthermore, the emergence of the COVID-19 pandemic added an extra layer of complexity to Hamza's leadership. Navigating the pandemic's ever-changing dynamics required swift decision-making and a discerning eye for prioritizing critical actions. In the aftermath of the pandemic, inflation
16 | September 2023
However, the pivotal turning point arrived in 2020 when Megamind issued a significant tender for IT
outsourcing services to Saudi German Hospitals in Saudi Arabia. The successful bid in 2021 marked a transformative moment, propelling Megamind into the next growth phase. Subsequently, the company secured contracts with hospitals in Egypt, embarked on projects in the UAE, and won bids with esteemed medical universities. Today, Megamind is a testament to a relentless pursuit of excellence, having completed numerous IT projects and serving multiple hospitals with a combined capacity of over 6,000 beds. Success Formula Megamind's success can be attributed to its astute understanding of the evolving healthcare landscape and its proactive adoption of technologydriven solutions. In an environment where financial pressures on organizations have intensified, Megamind has strategically leveraged automation and analytics to enhance productivity, especially administrative functions. This approach has driven
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cost reductions, increased savings, and significantly improved the overall healthcare experience for clinicians and patients. Recognizing that technology solutions must seamlessly integrate into existing environments, Megamind has structured the healthcare technology ecosystem for accessibility and efficiency. By streamlining implementations, simplifying data governance, and ensuring coherence across the system, the company has mitigated potential errors and duplicated capabilities, thereby enhancing the overall technological infrastructure. Furthermore, Megamind's commitment to talent acquisition and retention in the technology and automation domains has been instrumental in its achievements. The company has fostered partnerships to identify valuecreating opportunities and plans to upskill its existing workforce through an internal academy.
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Infrastructure Solutions: Megamind excels in infrastructure planning and technology alignment. Its specialized team is equipped to
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Innovative Offerings Megamind is a prominent player in the GCC region, offering a comprehensive range of products and services to address diverse business challenges. The company's unique offerings, with a blend of technology and expertise, ensure that clients achieve impressive returns on investment while maintaining a low total cost of ownership. It stands out in the market by providing clients with customized digital solutions that strengthen core business functions and drive significant impact. The company's commitment to on-time, on-budget project delivery and a focus on 100% training and maintenance support sets it apart in the competitive landscape.
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Healthcare and Higher Education Applications: Megamind delivers cutting-edge applications tailored for healthcare and education sectors. These applications cater to hospitals, schools, and businesses of all sizes, enhancing productivity, efficiency, and service quality. Its solutions cover a wide spectrum, including Hospital Information Management Systems, Laboratory Information Systems, Radiology Imaging Solutions, Bed Management Systems, School Management Systems, Electronic Health Records, and Customer Relationship Management.
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Enterprise Solutions & Services: The company offers enterprise solutions that automate strategic processes, providing efficiency and scalability to meet evolving business needs. Its offerings include Oracle Business Solutions, Interactive Call Center services, System Integration and Deployments, Business Intelligence solutions, Watson Analytics, Virtual Interactive Digital Screens, and Cloud Computing Services (IaaS, PaaS, SaaS). Additionally, Megamind provides specialized solutions for various business departments.
Transforming Healthcare Megamind leads healthcare transformation by harnessing digital technology to elevate patient care, streamline operations, and drive growth. The company's approach addresses the strategic importance of digital innovations, catering to healthcare clients at every stage of digital adoption. Megamind focuses on three pivotal factors to deliver value in healthcare: Strategic Differentiation: The company leverages digital tech to differentiate healthcare services, emphasizing doctor-nurse-patient engagement and innovation. This fosters meaningful patient interactions, boosts healthcare efficiency, and trims costs. Healthcare Assets Development: Megamind employs AI, data analytics, and software to craft valuable health assets. These assets empower informed decision-making, optimize resource allocation, and personalize patient care. Tech-Savvy Workforce: The company integrates tech talent into healthcare
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functions, ensuring professionals have essential digital skills. Moreover, Megamind pioneers AI, big data, and robotics to revolutionize healthcare, empowering patients, expediting diagnoses, facilitating drug discovery, personalizing treatments, and fostering mental well-being. Megamind is shaping the future of healthcare through groundbreaking digital initiatives. Employee-Centric Approach Hamza's strategic vision for Megamind revolves around the “People + Performance” (P+P) Formula, a distinctive approach that places skills development and performance-driven results at the forefront of the company's success. This employee-centric strategy has set Megamind apart and consistently delivered impressive outcomes, increased earnings, and a remarkable ability to attract and retain top talent. Recognizing that human capital is Megamind's most valuable asset, Hamza has cultivated a workplace environment that places employees at the heart of the company's growth. This approach emphasizes bottom-up innovation, collaboration, inclusivity, and continuous coaching. Megamind boasts a robust management infrastructure featuring best practices, streamlined systems, and an inclusive corporate culture that adapts to evolving challenges and opportunities. Hamza's holistic employee-centric approach has reinforced consistency, resilience, talent retention, employee loyalty, and reputation. Megamind recognizes each employee's unique capabilities and harnesses them effectively through tailored programs and individual growth opportunities, ultimately building an agile, competitive, and future-ready workforce.
Entrepreneurial Achievements Reflecting on his entrepreneurial journey, Hamza highlights several pivotal achievements that have defined his path toward sustainable growth. Central to his approach is the commitment to a different mindset that aligns with strategy and capabilities. Megamind's data-driven approach, tracking leading and lagging growth indicators, has fostered adaptability and resilience in the face of unforeseen challenges, forming a cornerstone of his entrepreneurial philosophy. Hamza's strategic blueprint encompasses short- and long-term growth horizons, allowing for agile responses to short-term disruptions while building resilience for long-term success. Clear targets, milestones, and motivators have cultivated a culture of focused action within the company. He emphasizes a holistic business strategy that includes expanding the core business, innovating into new markets and adjacencies, and actively pursuing breakthrough growth opportunities, such as new business development and mergers and acquisitions (M&A). This strategic blueprint has guided Hamza toward purposeful growth by addressing key questions around aspiration, mindset, culture, opportunities, enablers, operating models, resource allocation, and functional capabilities. Way Forward Under the leadership of Hamza , Megamind is carving a transformative path in the Healthcare Services and Technology (HST) sector. Despite the challenges posed by the pandemic, the company has maintained a robust growth trajectory with a promising outlook. Megamind's strategic expansion into HST, bolstered by an array of cutting-edge technological
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products, software platforms, and data analytics, is driving innovation in healthcare.
The company is at the forefront of harnessing data, advanced analytics, and software solutions to revolutionize health management, revenue cycles, and patient engagement. Its commitment to digital innovation extends to automation, robotics, and a keen focus on analyzing the evolving healthcare landscape, identifying opportunities for radical improvements in care management and delivery. Expanding its reach into Egypt, North Africa, and the Middle East, Megamind looks forward to enhancing patient care and operational efficiency through technology-enabled services. Collaborations with payers and providers aim to establish seamless connections between actions and outcomes, facilitating real-time access to health information. The company's growth strategy combines IP investments with strategic partnerships, encompassing data and analytics, utilization management, provider enablement, network management, and clinical information systems. Passing on Entrepreneurial Wisdom Drawing from his extensive experience, Hamza imparts invaluable advice to aspiring entrepreneurs. He emphasizes the peril of complacency in the face of success, echoing Andy Grove's timeless wisdom: “Success breeds complacency, complacency breeds failure.” In today's landscape, entrepreneurs must maintain determination and agility, steering clear of the pitfalls of complacency. He outlines four strategic imperatives for entrepreneurial success: Market Understanding: Actively explore external factors to grasp market dynamics and customer needs fully. Ÿ Holistic Approach: Seek factual answers to multifaceted questions across strategy, finance, and operations. Ÿ Continuous Evolution: Embrace growth and involve others in shaping the entrepreneurial journey. Ÿ Futureproofing: Prepare for crises, develop leadership, nurture talent, and plan for succession to ensure long-term resilience. Ÿ
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Hamza's vision revolves around the “People + Performance” (P+P) Formula, a distinctive approach that places skills development and performancedriven results at the forefront of the Megamind's success.
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# STORIES TOLD WITH A NEW PERSPECTIVE!
Costco now offering virtual medical care for $29 READ MORE
Costco members can get an online doctor appointment for less than the price of six rotisserie chickens – still $4.99 after more than a decade.
NEWS
READ MORE
In a blog post published on Monday, the New York-based startup Sesame announced its partnership with the retail “members only” behemoth to provide Costco members with virtual primary care for $29 throughout all 50 states. Virtual checkups, which cost $72 and include a typical lab panel and a virtual follow-up with a doctor, as well as virtual mental health consultations are among the medical services that can be found via a link on the Costco Pharmacy’s homepage. Sesame said that its customers are individuals without insurance and those with high deductibles who must pay cash. To keep costs down, it doesn’t accept health insurance.
SpaceX to launch 21 Starlink satellites from California early on Sept. 25
If all goes as planned, the Falcon 9’s first stage will safely re-enter the atmosphere and touch down at sea on a SpaceX drone ship around 8.5 minutes after liftoff. According to a SpaceX mission description, it will be this Falcon 9 first stage’s sixth launch and landing. Meanwhile, it is planned that the 21 Starlink satellites will be released from the Falcon 9’s upper stage and sent into low Earth orbit (LEO) roughly 62.5 minutes following liftoff.
David Goldhill, co-founder and CEO of Sesame, said: “The Costco brand is known for quality, amazing value, and cheap pricing. When it comes to healthcare, Sesame also offers good quality, excellent value, and a reasonable cost that Costco Members will love when it comes to their own care.
India delays import license requirement for laptops and tablets READ MORE
According to unnamed government officials cited by Reuters, India is delaying the implementation of import licenses for laptops and tablets by one year. This choice marks a change from the prior course of action, which drew condemnation from key companies in the market, including titans like Apple and Samsung. The action tries to ease worries and speed up the import registration procedure. The Indian Electronics Department, however, has not made a formal statement regarding the situation. Registration Certificate Companies importing laptops, tablets, and PCs will need to get a “registration certificate” rather than the previously anticipated “license” under the proposed “Import Management System.” At a meeting hosted by the Indian Electronics Department, this advice was presented to business representatives. Concerns about the market impact arose after the initial announcement of the import license requirements for laptops, tablets, and personal computers. Prior to the new laws, businesses could freely import certain goods; however, the selling of those products in India now requires specific licenses. Longer waiting times for product entrance have raised concerns from industry insiders, especially during high demand like holidays.
THE ENTERPRISE WORLD September 2023
GET READY TO IMMERSE YOURSELF INTO THE
22 | September 2023
PAROS IN
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Are you looking to explore sun-kissed beaches with charming villages? Imagine stepping onto powdery sands that glisten like gold and embracing the fresh sunlight on your skin. Paros, Greece, is the perfect destination for you to embark on a journey to a paradise nestled in the Aegean Sea. Paros Island offers a magical blend of experiences that will leave you spellbound. In this article, you will delve into an ocean of information where you can get a basic idea of the history, interesting facts, and hotels to stay in on Paros Island.
Interesting Facts about Paros in Greece One of the most popular Cyclades islands, being a significant part of Bronze Age
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Paros Island is strategically located in the fertile part of Greece. It was famous in the Mediterranean area for the high quality of semi-transparent marble found during ancient times. The emblematic masterpieces manufactured with Parian marble include the Temple of Zeus at Olympia, the Venus de Milo, the Hermes of Praxiteles, and many others. During the classical era, the autocrats of Paros in Greece were saluted on the island, and a significant part of the army followed the Persian fleet in campaigns against Greece. When the Persians were defeated in 480 BC, Themistocles imposed restrictions on Paros to become a member of the Athenian Alliance.
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History of Paros Island
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culture, noted for its white marble idols. Many intriguing facts about Paros Island may blow your mind: ● Paros Island has been Inhabited Since 3200 BC: According to excavations that took place on the islet of Saliagos, Paros in Greece has been unearthed since 3200 BC. Being the first king of Paros, Cretan Alkaios constructed a city on the site of the current capital of Parikia. Crete was trading with Egypt, Assyria, and the Balkans during this time when Paros in Greece turned out to be beneficial for his empire. ● Cyclades's Second Largest Island: Among 220 Cyclades Islands, Paros is the second-largest one after Naxos, with a 120 km long coastline and an area of 196 km². Moreover, it is famous for picturesque villages that showcase traditional Cycladic architecture. Parikia is the foremost port of the island with white-washed buildings. ● Renowned for its Stunning Beaches: There are numerous beautiful beaches in Paros with crystal-clear waters and golden sands. Travelers visit these places for sunbathing, swimming, and water sports. Santa Maria, Golden Beach (Chryssi Akti), Kolymbithres, etc., are well-known beaches in Paros. They are a haven for water sports enthusiasts; windsurfing and kiteboarding are the most prominent ones. ● Known with a Heroine: Most of the Greek islands are associated with male warriors and mythical gods, however, Paros is known as a heroine. Her name was Manto Mavrogenous, she is worshipped and honored by citizens to this day. Paros was under Persian Rule and other external forces before her.
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She stood for the people when the opportunity for liberation arrived during the Greek War of Independence. Manto was a rich woman who spent her whole life supporting the cause of liberating people. ● Marble is the Most Valuable Asset: Paros Island is full of precious marble that has a huge demand in the international market. Residents of Paros had worked in the marble quarry and made them an important part of building construction. Moreover, this is one of the reasons why foreigners attacked the island and tried to capture it. Marble was carried through Paros during the Byzantine Period, and Turkish rulers imposed taxes on it. ● Church with Hundred Doors: The Church with a hundred doors, Panagia Ekatontapiliani, is the most popular tourist attraction for people who visit Paros in Greece. It is rumored that the Byzantine church was established by Saint Helen, who was the mother of Constantine, one of the greatest emperors of the Roman Empire. If you love to visit religious sites, then you must visit this church. Hotels in Paros When you are on vacation in Paros, Greece, you should be ready with a list of hotels to stay in the areas located near popular tourist places. You can check the reviews and facilities of these hotels and make advanced bookings. ● Blue Mare Villas: ● Paros Agnanti Hotel: In the Greek language, “Paros Agnanti”' means “a place from which to gaze.” The hotel is 80 m away from Marcello Beach, one of the most elegant and famous beaches in Paros. It is the ideal place if you want to enjoy the glittering view of the deep-blue waters of the Aegean Sea. Here, you can relax, enjoy, work, or just wander around.
Blue Mare Villas is located a few minutes' walking distance from Naoussa. The hotel consists of five luxury villas that offer a wonderful sea view. It is a suitable place to relax and enjoy the tranquility of nature. Each villa is fully equipped for your convenience.
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● Summer Senses Luxury Resort:
● Golden Beach:
Summer Senses Luxury Resort is one of the best hotels in Paros that provides a whitewashed luxury retreat for tourists. A few minutes away from the hotel, there is a sparkling view of the Aegean Sea. The hotel consists of fragrant gardens and elegant rooms in addition to swimming pools. Its decor involves marble, wood, and minimal design, contributing to the graceful look of the hotel.
Golden Beach, also known as Chrissi Akti Beach, is one of the most beautiful beaches in Paros. It is a perfect paradise for sun-seeking summer travelers who want to hang out at calm and sunny places near the sea. The beach is surrounded by mountains that give an absolute postcard scenery to nature-lovers.
● Villa Kelly Hotel:
Kolymbithres beach is a must-visit beach in Paros. Its original shape divides the beach into two different areas where you can find several small sandy patches of beach, and the other part is full of rocks. You can enjoy adventurous water sports on these beaches, including windsurfing, mini sailboats, kayaks, and more.
Villa Kelly Hotel offers its guests a serene location along with comfort and discrete quality and unpretentious hospitality. It mixes peaceful and cozy lodging with traditional architecture and design. The hotel provides a retreat for its guests away from cosmopolitan vibes in Naoussa, yet at a walking distance from the most famous nightlife. It is ready to serve a beautiful combination of rooms with a romantic hideaway, comfortable guestrooms, and quality services. ● Saint Andrea Seaside Resort: As a traveler, you need a space during your vacation where you can lay your head and relax. While visiting beaches in Paros, Saint Andrea Seaside Resort is an excellent choice for you to rejuvenate your mind and body. Here, you can have complementary breakfast that includes various international cuisines. Free parking and free WiFi are available. Rooms are elegant with comfortable beds and private refrigerators in each room. Beaches in Paros The beaches in Paros are a real treat during your summer vacation in Greece. On these famous beaches, you will find plenty of places that are ready to give you a beautiful and charming feel of nature. Most of them are located near Naoussa and Parikia.
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● Kolymbithres Beach:
● Faragas Beach: The golden sandy Faragas beach portrays an honest image of a dream bay. It is situated on the south coast of Paros Island. The adjacent turquoise sea invites you to swim and feel the clean water. To spend more time, you can rent umbrellas and comfortable sun loungers and relax on the sand. ● Agioi Anargyroi Beach: Paros in Greece represents the gem of an island for travelers that you cannot cover in a single trip. Agioi Anargyroi beach is located near the central town of Naoussa. It has a dream-like scenery that consists of a bright sandy beach along with trees, and its blue water accords you a panorama-like picture for any magazine cover. ● Santa Maria Beach: A golden white Santa Maria beach ranks high if you are listing the most exquisite beaches in Paros. It is an ideal location for families and children as there are various games available for them. The north end of it is the busiest
one, and here you can rent a private boat for your family and friends. Greek islands are famous for sandy beaches, architecture with white and blue buildings on coasts, and natives celebrating the traditional lifestyle that attracts many tourists here. The barren landscapes with isolated chapels can turn your trip to Paros in Greece into total fun. Whether you are seeking relaxation, adventure, or a glimpse into the history, Paros in Greece leaves an indelible mark on your soul. A trip to Paros Island reminds you that amidst the chaos of the world, there are havens where time slows down, and every corner of the island tells a story of its culture and tradition. We hope you enjoyed reading our article and explored the enchanting beauty of Paros in Greece.
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32 | September 2023
The Impact Of Pharmacy
OUTSOURCING On Patient Care And Safety
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any healthcare institutions have begun exploring pharmacy outsourcing in response to the demands of costefficiency, quality assurance, and an aging population. This operational model involves partnering with an external pharmacy to manage medication procurement, preparation, and distribution. Such a shift has profound implications for patient care and safety.
This article will explore healthcare institutions and its impacts: 1. Quality Control Quality control in pharmacy operations is one of the most crucial yet complex aspects of outsourcing. The impact can be significantly positive when a healthcare institution outsources its pharmacy operations to an external provider that maintains rigorous quality control measures, including inhouse 503B quality assurance testing. Such providers often specialize in pharmacy operations, deploying sophisticated systems to minimize medication dispensing and administration errors. However, it's vital to acknowledge the inherent risks of outsourcing. Should the external provider experience lapses in its quality control measures, detrimental errors could occur. These can range from incorrect medication dosage to entirely wrong medication, posing a severe risk to patient safety. Thus, the choice of an outsourcing provider must be underpinned by stringent assessment and selection processes to guarantee that high medication management standards are upheld. 2. Cost Reductions Cost reductions are a substantial factor that prompts healthcare institutions to opt for pharmacy outsourcing. Such a
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shift can foster more efficient management of financial resources, potentially redirecting funds to enhance direct patient care services. However, while financial considerations are undeniably critical, they must not compromise the quality of pharmacy services. Regrettably, decisions driven by cost alone have sometimes diminished service levels or compromised quality. As such, it is imperative to ascertain that the financial benefits from outsourcing do not negatively impact the quality of patient care. This evaluation requires a cost-benefit analysis that considers the immediate monetary savings and the long-term effects on patient outcomes and safety. 3. Enhancing Efficiency And Productivity Through Specialization Pharmacy outsourcing companies frequently employ technology, automation, and economies of scale to drive efficiency. By delegating pharmacy services, hospitals can accelerate turnaround times for medication orders, reduce waste, and free healthcare providers to focus on direct patient care. For instance, automation in medication dispensing, widely adopted by outsourcing companies, has demonstrated its effectiveness in reducing medication errors. Outsourcing firms can substantially improve medication management by minimizing human errors in drug dispensing and administration processes. 4. Access To Expertise One of the significant benefits of outsourcing is gaining access to specialized knowledge. Many pharmacy outsourcing companies focus on niche areas of medication management, like complex intravenous
(IV) admixtures or chemotherapy medications. This expertise can ensure patients receive optimal pharmaceutical care. Moreover, the specialized skills offered by pharmacy outsourcing firms can be instrumental in handling rare or complicated cases. In-house pharmacy departments might not always possess the required expertise, leading to treatment delays or medication errors. Through outsourcing, healthcare institutions can provide high-standard care, regardless of the patient's needs complexity. 5. Regulatory Compliance Healthcare and pharmaceuticals are governed by a complex network of regulations, ranging from the Food and Drug Administration (FDA) to state pharmacy boards. These regulations add another layer of complexity to the delivery of pharmacy services. Outsourcing allows hospitals to transfer regulatory compliance responsibility to the external provider. However, non-adherence to these regulations can pose significant safety risks. Past incidents involving compounding pharmacies—those that custom-make medications—highlight the severity of safety issues arising from regulatory noncompliance. Therefore, it's paramount for healthcare institutions to meticulously assess their potential outsourcing providers, ensuring they maintain robust regulatory compliance programs. 6. Ensuring Medication Availability Pharmacy outsourcing also facilitates enhanced medication availability—an often overlooked benefit. Leveraging their larger supply chains and broader networks, outsourcing firms can source medications more effectively during periods of shortage. Maintaining
consistent supply chains is crucial in ensuring uninterrupted patient care, especially in crises or when dealing with medications produced by a limited number of manufacturers. 7. Patient Information Security Maintaining patient confidentiality and information security is paramount in healthcare. When outsourcing pharmacy operations, healthcare institutions must be confident that the external provider will uphold the stringent standards mandated by regulations such as the Health Insurance Portability and Accountability Act (HIPAA). If the outsourcing provider fails to safeguard patient information, it could lead to privacy breaches and possibly result in legal repercussions and a loss of trust between the patient and the healthcare institution. Hence, when selecting an outsourcing provider, healthcare institutions must conduct an exhaustive review of the provider's data security measures and protocols. The Takeaway Pharmacy outsourcing can optimize healthcare delivery, improve patient care, and enhance safety. However, it should be approached keenly for potential pitfalls and challenges. By thoroughly evaluating potential outsourcing partners, focusing on quality and security instead of cost alone, and planning a seamless transition, the chances of a successful outsourcing experience can significantly increase. Like all healthcare initiatives, the ultimate goal of pharmacy outsourcing should be to prioritize patient care and safety.
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PRODUCT REVIEW
ContactPro® Review Overview:
Founder: Uwe Kreuter Founded: 1991 Headquarters: Frankfurt, Deutschland No. of Employees: 50+ Website: www.cct-solutions.com
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CCT is leading the way in multiexperience customer engagement solutions. CCT helps companies communicate with existing contact channels and next generation customer interactions. CCT provides web and mobile based applications for on prem and cloud deployments. This includes the automation of voice, web, email, chat, co-browsing, instant messaging and video, ensuring customer service agents and knowledge workers adapt easily to the changing customer expectations, decreasing contact center costs and providing efcient relationships with their customers.
Background of CCT: CCT serves customers around the globe. Focused on midsized and large organizations wanting to achieve a competitive advantage with individually designed communication and contact center solutions. CCT ContactPro® is a powerful and scalable omnichannel contact center solution with an excellent agent desktop and intelligent automation functionality. Enabling efficient services for an excellent customer experience (CX). Our employees are certified experts. Constant training and education as well as knowledge transfer with our partners assure professional implementation and excellent support. Custom specific implementations provide the best possible integration of existing systems and new components. Enabling demand-oriented activation of innovative functions and services. To fulfill individual requirements CCT offers tailored support and managed service. Our experts are available 24 by 7 to assist and help clients or to deliver proactive services. In our projects we use proven systems and solutions from well-known vendors. To assure best service for our clients, our operation and support structure is aligned with the processes of our key-partners.
The flexible and adoptable desktop in combination with automation and integration capabilities enables efficient services with the best available resources at the right time to deliver an excellent customer experience (CX). Higher agent productivity, the right information for a successful customer dialog and reduced over-head through automation increase the agent productivity, Customer journey, CRM /ERP support, Reporting & Analytics. Increased customer satisfaction and CX, Consistent information through all media channels and integration of selfservice systems with AI driven automation increase customer satisfaction. Optimized workflows and new services, a worklist concept and configurable functions provide a flexible alignment with desired workflows. It enables an easy implementation of new services. Inbound, outbound, call-back and omnichannel handling. CCT ContactPro® supports blended inbound and outbound interactions including call-back. To optimize the customer experience CP offers full omnichannel capabilities. Other Prominent Features of CCT ContactPro®:
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Omni-Channel Software Solution
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Voice Management incl. CTI
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Voice Recording/Compliance/Quality
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Realtime Analytics / Agent Coaching
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Outbound & Agent Scripting
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Email Management
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Mobile & Web Chat Management
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Mobile Business Chat
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SMS Integrations
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Conversational AI Integration Cognigy/Google
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Google Dialog Flow Integration
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PCI Compliance certified
Why People Should Use Your Product? Ÿ
Increase your Agent productivity, optimize your Agent engagement “happiness” with a highly efficient Unified Agent Desktop Workspace
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Reduce average handling and reduce the costs per contacts by 30-50%, reduce cost for agent training. Increase the first contact resolution rate.
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Strategic Consulting
Product Details:
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Solution Design
CCT ContactPro® (CP) is the perfect solution for automation and the agent desktop in an omnichannel contact center environment. Contact-Pro® empowers agents to efficiently serve customers in today's demanding world of omnichannel communication. The state-of the-art technology solution helps leverage existing infrastructure while decreasing contact center costs and increasing customer satisfaction.
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System integration
Frequently Asked Questions:
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Software Development
How is CCT better than other solutions?
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Customized Training
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Cloud and Managed Services CCaaS
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Communication Platform as a Service CPaaS
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CCT ContactPro Unified Desktop
CCT ensures multi-experience customer engagement solutions. The software adapts easily to the changing customer expectations, thus decreasing contact center costs and providing efficient relationships with their customers.
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How do CCT Solutions operate? CCT Solutions operate in 4 basic steps1. Purchase or rent – We adapt to the financing possibilities of your company. 2. Subscriptions models – Usage-based subscription models support cloudbased deployment. 3. Managed Service – Simply let CCT operate the system in a computer center with the highest security and availability standards.
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4. Life Cycle Management – CCT manages your contact center, agent productivity improvements and the ongoing optimization of the customer experience in all project phases. Categories: ACD / Omnichannel / Unified Desktop / IVR /ERMS Self-Service / Knowledge Management Workforce Management / Dialer / Outbound /Conversational AI (Chatbot, Voicebot) Reporting / Customer Analytics / KPI´s / Robotic
Process Automation / Distance Learning / Web Based Training Instant Messenger CRM / Customer Service Software/ Chat / Videochat / Co-Browsing /Remote Visual Quality-Management Costing: Subscription Pricing between Basic Package 40 – Premium Package 80 USD per concurrent Agent per month *Terms and Conditions Apply.
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