The Most Successful Business Leader to Watch Out for 2023

Page 1

A TRAILBLAZING VISIONARY W W W . T H E E N T E R P R I S E W O R L D . C O M | A M E R I C A S E D I T I O N | M A Y 2 0 2 3 PRODUCT REVIEW CCT Shaping The Future Of History Education Top5 ChallengesFor Non-Profit Organizations HowTeslaIs Reinventing TheWheelOf Sustainability, ACaseStudy ARTICLE The Most SUCCESSFUL BUSINESS LEADERS To Watch Out For 2023 CASE STUDY UPSHOT BOSTON Driving Force Institute CEO Patrick Riccards

S UB S CRIBE

CASE STUDIES

READ MORE

From brands like Tesla to Coca-Cola, get the in-depth analysis of their brand strategies, competition and much more in the Case Studies section of The Enterprise World

UPSHOT METROS

READ MORE

New York to Mumbai, wander the cities with The Enterprise World's this special section. Know everything you need to know about metro cities of the world.

PRESS RELEASE

Get exclusive insights about The Enterprise World's monthly magazines and other news in this Press Release Section.

VIDEO INTERVIEWS

READ MORE READ MORE

Access The Enterprise World's special video interviews with the most visionary and innovative leaders around the globe in our Video Interviews section.

S UB S CRIBE How about showcasing your products to 90,000+ C-suite Subscribers? To get recent updates of our magazines SUBSCRIBE US info@theenterpriseworld.com

F r o m E d i t o r ’ s D e s k

Becomingasuccessfulbusinessleaderisacomplexandmultifacetedprocessthatrequiresacombination ofpersonaltraits,skills,knowledge,andexperience.Atitscore,leadershipisaboutinfluencingpeople andorganizationstowardsacommongoalorvision,anditrequirestheabilitytomaketoughdecisions, inspireandmotivateothers,andadapttochangingcircumstances.

Oneofthekeytraitsofsuccessfulbusinessleadersisaclearandcompellingvisionofwheretheywanttheir organizationtogoandhowtheyplantogetthere.Thisrequiresnotonlyadeepunderstandingoftheindustry andmarkettrendsbutalsotheabilitytothinkcreativelyandtakecalculatedrisks.

FeaturingforTheEnterpriseWorld’sthisissueofTheMostSuccessfulBusinessLeadertoWatchOutarethe storiesofsuchleaderswhoareinspiringothers.

Forthecoverstoryreadabout-

Thebusinessworldisfullofinspiringandvisionaryleaderswhocontinuouslypushtheboundariesof innovationandsuccess.Amongthem,oneindividualstandsoutasadrivingforceinAmericanhistory education.Meet ,theCEOofDrivingForceInstitute(DFI),atrailblazingorganizationthat PatrickRiccards hasrevolutionizedhowhistoryistaughtandlearnedintheUnitedStates.Withanunwaveringpassionfor educationalgrowthandafearlessapproachtobusiness,Patrickhasestablishedhimselfasoneofthemost successfulandinfluentialleaderstowatchoutforintoday’sever-evolvinglandscape.Throughhisdedicationto innovation,strategicthinking,andrelentlesspursuitofexcellence,Patrickhasemergedasatransformative figure,shapingthefutureofhistoryeducationandinspiringotherstoreachnewheights.

Patrickhasachievedsignificantmilestonesthroughouthisentrepreneurialjourney.InhisfirstCEOposition,he acquiredtheskillsettoeffectivelyraisefundsandensurehisteamcomprehendedtheorganization’sobjectives. Later,asanexecutivedirectorofanestablishednon-profit,heintroducedaninnovativestartupmindsetthat enabledhimtoexploreunchartedterritorydespitetheinstitute’sextensivehistoryandsignificantrevenue.

Thatishow ,aseniorexecutivewithstarstatusinMENA’scloudcommunicationtechnology YaraMilbes sector,describesherongoingjourneyintheregion’sbusinesslandscape.Underherbelt,YaraMilbesboasts manymarketingandleadershipawardsshe’swondeservinglyinrecognitionofthechangeYaraMilbesbrought tosectorsandindustriesthatwerepreviouslydeemedasrigidandunfathomable.

Identitymanagementandbiometrics,lawenforcementandcybersecurity,informationtechnologyand communications–younameit,YaraMilbestangiblyimpactedorcreatedsomekindofsuccessthere–hardearnedsuccessclenchedstubbornlyfromthejawsofsuccumbingtotheoutdatedpracticesthatcharacterized theseindustries.

d i t o r ’ s D e s k

r o m E

F

W.

Follow Us On:

For Editorial Concerns: sales@theenterpriseworld.com

For Sales & Branding Enquiries: info@theenterpriseworld.com

Aparna S.

Copyrights © The Enterprise World | 2019. All Rights Reserved. The images and content included in this magazine should not be copied, transferred or reproduced in any form or by any means, electronics, mechanical, photocopying, recording, otherwise, without proper permission from The Enterprise World. The

Publisher Peter
James
Sankalp K. Creative Content Editor Marketing Coordinator (Americas) PR & Marketing Coordinator Business Development Executive Creative Design Head Narendra S. Amanda V. Social Media Manager Digital Circulation Manager editors@theentetpriseworld.com
Enterprise World solely owns all the reprint rights. The Enterprise World
J.
H. Lilly W.
For Subscription: Shalmali
Graphic
This list is NOT a ranking. The companies on listed in magazine serve different aspects of the market, making ranking them in any order except revenue impossible and unfair. We try to bring a perfect platform for business organization to showcase their valued products/ services.
Designer
The Enterprise World, 1985, Henderson Rd, Columbus, Ohio, 43220

Forthecoverstoryreadabout-

Thebusinessworldisfullofinspiringandvisionaryleaderswhocontinuously pushtheboundariesofinnovationandsuccess.Amongthem,oneindividual standsoutasadrivingforceinAmericanhistoryeducation.MeetPatrick Riccards,theCEOofDrivingForceInstitute(DFI),atrailblazing organizationthathasrevolutionizedhowhistoryistaughtandlearnedinthe UnitedStates.Withanunwaveringpassionforeducationalgrowthanda fearlessapproachtobusiness,Patrickhasestablishedhimselfasoneofthe mostsuccessfulandinfluentialleaderstowatchoutforintoday’severevolvinglandscape.Throughhisdedicationtoinnovation,strategicthinking, andrelentlesspursuitofexcellence,Patrickhasemergedasatransformative figure,shapingthefutureofhistoryeducationandinspiringotherstoreach newheights.

Patrickhasachievedsignificantmilestonesthroughouthisentrepreneurial journey.InhisfirstCEOposition,heacquiredtheskillsettoeffectivelyraise fundsandensurehisteamcomprehendedtheorganization’sobjectives.Later, asanexecutivedirectorofanestablishednon-profit,heintroducedan innovativestartupmindsetthatenabledhimtoexploreunchartedterritory despitetheinstitute’sextensivehistoryandsignificantrevenue.

Thatishow ,aseniorexecutivewithstarstatusinMENA’scloud YaraMilbes communicationtechnologysector,describesherongoingjourneyinthe region’sbusinesslandscape.Underherbelt,YaraMilbesboastsmany marketingandleadershipawardsshe’swondeservinglyinrecognitionofthe changeYaraMilbesbroughttosectorsandindustriesthatwerepreviously deemedasrigidandunfathomable.

Identitymanagementandbiometrics,lawenforcementandcybersecurity, informationtechnologyandcommunications–younameit,YaraMilbes tangiblyimpactedorcreatedsomekindofsuccessthere–hard-earnedsuccess clenchedstubbornlyfromthejawsofsuccumbingtotheoutdatedpractices thatcharacterizedtheseindustries.

L E A D E R S I N S P O T L I G H T

Patrick Riccards 12

C O N T E N T S
22 44 54 UPSHOT CASE STUDY ARTICLE BOSTON How Tesla is Reinventing the Wheel of Sustainability Top 5 Challenges For Non-Profit Organizations 56 rEVIEW cct ContactPro® 32 SP. profile Yara Milbes
| May 2023 12
C O V C O V
E R S T O R Y E R S T O R Y DRIVING FORCE INSTITUTE | CEO PATRICK RICCARDS A Trailblazing Visionary Shaping the Future of History Education www.theenterpriseworld.com | 13

Thebusinessworldisfullof inspiringandvisionaryleaders whocontinuouslypushthe boundariesofinnovationandsuccess. Amongthem,oneindividualstandsout asadrivingforceinAmericanhistory education.MeetPatrickRiccards,the CEOofDrivingForceInstitute(DFI), atrailblazingorganizationthathas revolutionizedhowhistoryistaught andlearnedintheUnitedStates.With anunwaveringpassionforeducational growthandafearlessapproachto business,Patrickhasestablished himselfasoneofthemostsuccessful andinfluentialleaderstowatchoutfor intoday'sever-evolvinglandscape. Throughhisdedicationtoinnovation, strategicthinking,andrelentless pursuitofexcellence,Patrickhas emergedasatransformativefigure, shapingthefutureofhistoryeducation andinspiringotherstoreachnew heights.

TheCreator

Patrick,beingthesonofapresidential historianandahistorylover,considers himselfanaturalcreatorwithapassion forinnovationandgrowth.Hestarted hisfirstbusiness,ExemplarStrategic Communications,15yearsagoto balancehiscareergrowthwithbeinga fathertohistwochildren.Theboutique communicationsandpublicaffairsfirm becameatopplayerintheeducation space.

BuildingonthesuccessofExemplar, PatrickestablishedEduflackStrategies, whichprovidedstrategicdevelopment, messaging,andconsultingservicesto theC-suite.In2017,hebecamethe ChiefCommunicationsandStrategy OfficerattheWoodrowWilson Foundation,wherehedelvedintoways toimprovetheteachingandlearningof Americanhistory.

Patrick'spassionforimprovinghistory educationledtothecreationofDFI. Today,DFIisthelargestproducerof Americanhistoryeducationvideosin theUnitedStates.Theinstituteworks

withsomeofthetopbrandsinthe field,includingtheNYHistorical Society,theSmithsonian,andthe AmericanBattlefieldTrust.DFI's videoshavebeenwidelypraised,with learnersandeducatorsfindingthem engagingandinformative.

Patricks'businessesarebuiltonthe premiseofnotfearingfailure.He believesinfailingfastandnot repeatingmistakes,recognizingthat failureisoneofthegreatestlearning toolsforanewbusiness.Byembracing failureandsetbacks,Patrickbelieves hiscompaniesareconstantly innovatingandpushingtheboundaries ofwhat'spossible.

EntrepreneurialJourney

Patrickhasachievedsignificant milestonesthroughouthis entrepreneurialjourney.Inhisfirst CEOposition,heacquiredtheskillset toeffectivelyraisefundsandensurehis teamcomprehendedtheorganization's objectives.Later,asanexecutive directorofanestablishednon-profit,he introducedaninnovativestartup mindsetthatenabledhimtoexplore unchartedterritorydespitethe institute'sextensivehistoryand significantrevenue.Asthefounderand CEOofExemplarStrategic Communications,Patrickrisked everythingtocreateathrivingbusiness fromthegroundup.Hebelievedin himselfandhisvisionbutrecognized theimportanceofsuccessduetohis newfamily'sfinancialresponsibilities.

Patrickmergedhisexperiencesand knowledgetocreateDFI,asocial enterprisethatusesvideotomake historycaptivatingandrelevantfor highschoolstudents.Althoughnotthe firsttousevideoforeducational purposes,theinstitutehasproduced over500filmsthathaveundergone extensivetestingandproveneffective. ThankstoPatrick'sleadershipand strategicpartnerships,theinstitutehas reachedavastaudienceofalmost43 millionusers.Patrick'sentrepreneurial

C O V E R S T O R Y | May 2023 14
The Driving Force Institute's long-standing success is attributed to its willingness to tackle challenging problems, provide innovative solutions, and deliver quality content.
www.theenterpriseworld.com | 15

driveandleadershipskillshave enabledhimtobuildsuccessful businessesthatpositivelyimpactthe educationsector

RevolutionizingAmericanHistory Education

Aboutfiveyearsago,anationalpolling effortledbyPatrickrevealedthatless than4in10Americanscouldpassa basichistorytest.Thisshocking revelationledPatricktosurvey studentsnationwide,whofoundhistory boringandirrelevant,andteacherswho statedthattraditionalhistorytextbooks werenotengagingenough.Patrick exploredvariousmethods,including onlinequizzes,simulations,andvideo games,tomakehistoryeducationmore engagingbutultimatelysettledon short-formvideos.

TheWoodrowWilsonFoundation, whichinitiallyincubatedtheproject, didnotseeafutureinusingshort-form

videostoimprovetheteachingand learningofAmericanhistoryand terminatedtheproject.Undeterred, Patrickacquiredthefewassetsthey haddevelopedandlaunchedDFI.Inits firstyear,theinstitutefaced uncertainty,butitperseveredand produced150newfilmsannually.It addednewdistributionpartnerseach year,ensuringthecontentreached millionsofAmericanstudents.The institutebelievesithasfoundthesecret saucetomakinghistoryinteresting, relevant,andentertainingforstudents.

OvercomingChallengesinthe PursuitofChange

Patrickfacednumerouschallenges whentryingtorevolutionizeAmerican historyeducation.Oneofhisbiggest difficultieswashelpingpeopleseethe valueofchange.Manyindividuals resistchange,preferringtomaintain thestatusquoratherthanputtinginthe

hardworknecessarytocreate somethingnew.Patrickquicklylearned thatitwasnotenoughtoexplain'what' theyweredoingtopursuechange;he neededtofocusonthe'why'behindit.

Toovercomethesechallenges,Patrick workedhardtobuildanetworkof supporters,advocates,andchampions whosharedhisvisionforimproving historyeducation.However,evenwith astrongnetwork,theinitiativewasnot successful.

AJourneyofGrowth

DFIstartedwith25filmsandno distributionplans.Theinstituteinitially plannedtorelyonYouTubetoshareits videos.However,afterconducting extensiveresearchwitheducatorsand students,theinstituterealizedthe potentialofitscontent.Theinstitute knewithadsomethingspecialthat couldmakeadifference.

C O V E R S T O R Y | May 2023 16
www.theenterpriseworld.com | 17

WhentheCOVID-19pandemichit, DFIhadasolutiontoanacuteneed.In justfouryears,itestablished distributionpartnerships.Theinstitute isproudtoworkwithMakematic,its videoproductionpartner,whohas createdover500videos.Twoyears ago,DFIestablishedarelationship withTheDoGooderytoensureit effectivelyreacheseducatorsandother stakeholders.Theinstitutealsobuilt

contentpartnershipswithsomeofthe space'smostrecognizedmuseums, non-profits,andpublicinstitutions.

Three-ProngedApproach

DFIhasproposedanintegratedsetof effortstoimproveAmericanhistory instruction.Theinstitute'sapproach focusesonthreekeycomponents:

• Supportinginstructionforcurrent

K-12Americanhistoryteachers.

• Designinginnovativecurricula forbothtraditionalclassrooms andOut-of-School-Time(OST) environments.

• Providingdirect-to-learner engagementthroughadigital platform.

Thefirstcomponentinvolves supportingAmericanhistory teachers,helpingthemimprovetheir understandingofAmericanhistory andbetterconnectingwiththeir students.Theaimistomakehistory anexcitingandworthwhilepursuit ofstudy Thesecondcomponent focusesoncurriculumdesign, changinghowAmericanhistoryis taughtincommunitiesnationwide. Thisincludesdesigningcurriculafor bothtraditionalclassroomsandOST environments.Theapproach'sthird andfinalcomponentisdirect-tolearnerengagementthroughadigital platform.Thisplatformprovides interestinganddynamiclearning opportunitiestostudentsandtheir families.

SupportingAmericanHistory Teachers

DFIseekstoimproveAmerican historyinstructionbyproviding classroomteacherswithresources, support,andprofessional development.Recognizingthatmany teachersarehungryforsuch assistance,theinstitutehas developedanonlineplatformthat offerssourcematerials,mini-content courses,andmini-pedagogycourses.

OneofthekeyfeaturesoftheDFIis itscommitmenttoensuringthat teachersknowhowtousethe materialsprovidedtothem.Teachers aretrainedtoimplementthese resourceseffectivelyandmodify themtosuittheirclassroomneeds better.Thisincludesinstructionon differentiatingteachingmethodsfor studentswithdiversebackgrounds andabilities,suchasEnglish-

| May 2023 18

languagelearnersandspecial educationstudents.

DFIalsorecognizesthechallenges manyteachersfacedaily,suchas limitedInternetaccessorother constraints.Toaddresstheseconcerns, theinstituteprovidestrainingon navigatingtheseissueswhile deliveringeffectiveinstruction.Asan incentiveforteacherstoparticipatein theprogram,DFIawardsmicrocredentialsandbadgestothosewho completethetraining.Thecredentials signifythatteachersarepartofa nationalnetworkcommittedto improvingAmericanhistory instruction.

AnEntrepreneur'sResponsibilities

Patrickbelievesinpurpose-driven workthatcanpositivelychange society.Heseeshimselfasacoach,an innovator,andanagitator,eachof whichplaysanessentialroleinleading hisportfolio.Patricksayspurposedrivenworkmaybechallengingand chaotic,butitisnecessary.He emphasizestheimportanceofseeing theworldnotasitisbutasitcanand shouldbe.Asacoach,Patrickguides histeamtowardsasharedvisionand inspiresthemtoachievetheirgoals. Asaninnovator,Patrickconstantly seeksnewandinnovativewaysto solveproblemsandchallengeshis organizationfaces.Heencourageshis teamtothinkoutsidetheboxand developcreativesolutionstodrive progressandgrowth.Asanagitator, Patrickchallengesthestatusquoand pushesforchange,evenwhenitmay beuncomfortableorunpopular.He believestrueprogresscanonlybe achievedbydisruptingthenormand pushingboundaries.

FearlessApproach

Patrickismotivatedbytakingon challengesthatscaremanypeople away.Earlyinhiscareer,heleda nationalefforttoensurethatschools usedscientificallybasedapproachesto

teachchildrenhowtoread.Through hisexperiences,Patrickrealizedthat big,messysocietalproblems demandattention,andheshouldn't beafraidtotacklethem.This mentalityledhimtobuildDFI.The institute'slong-standingsuccessis attributedtoitswillingnesstotackle challengingproblems,provide innovativesolutions,anddeliver qualitycontent.Patrick'sdriveand determinationhaveinspiredhis teamtoworkhardandstayfocused ontheirmission.

ApproachtoShort-FormVideo Education

WhileDFIisnotthefirsttouse videoforeducationalpurposes,it hasauniqueapproach.Theinstitute focusesonshort-formvideos becauseitunderstandsthattoday's learnersconsumecontentinshort burstsonplatformslikeTikTokand YouTube.Theinstitutefocuseson untoldstoriesinAmericanhistory, oftenoverlookedintextbooks.It believesthattoday'slearnerswantto learnhistorythatisinterestingand relevanttothem.Producingthebest possiblecontentfortheconsumer setsthemapartfromother educationalvideoproviders.

BuildingonSuccesses

Patrickisproudofthesuccessesand lessonslearnedthroughouthis career.However,DFIisperhapshis greatestachievement.Witha missiontomakeAmericanhistory interestingandrelevanttoall learners,theinstitutehasshownthat knowledgeofAmericanhistoryis essentialtobeingagoodstudent, citizen,andAmerican.

Theinstitutehasworkedclosely withstatestohelptheirDepartments ofEducationcreatenewlearning contentalignedwithstatestandards. Throughamodelrarelyusedinthe educationsector,ithassuccessfully delivereditsproducttotensof

millionsofpeople,makinga significantdifferenceineducation. Eachquarter,theinstitutebuildsonthe successesofthepreviousquarterand learnsfromthefailures.DPIdoesn't repeatmistakesbutusesthemas valuablelearningexperiences.This approachhasbeenessentialincharting theinstitute'sgrowthandsuccess.

EmployeeCareandUniqueTeam

DFI'sglobalteamrecognizesthe importanceofpartneringwiththe smartestandmostskilledindividuals toachieveitsmission.Asaresult,it alsoworkswithvariousotherpartners, suchastheWhiteHouseHistorical AssociationandiCivics.Theteam investsinitsemployees'growthand well-being,recognizingthattheyare crucialtotheorganization'ssuccess. Theteam'spassionformakinghistory relevantandengagingforhighschool studentsmakesitunique.Theteam worksdiligentlytocreatecompelling, informativecontentthateducatesand inspires.

AdviceforBuddingEntrepreneurs

Patrickbelievesthatthebestadvicefor buddingentrepreneursistofollow theirdreams.Hesuggeststhatsuccess canbeachievedbyfocusingona personalNorthStarandworkthat significantlyimpactsothers.Patrick recognizesthatinnovationworkis challenging,butperseveranceiskeyto success.Headvisesaspiring entrepreneurstolearnfromtheir mistakes,constantlyseekmentorship andguidancefromothersinthefield, anddevelopastrongtoolboxof knowledgeandskills.It'salso importanttoknowone'sstrengthsand addressshortcomingscontinually. Patrickacknowledgesthatsetbacksand mistakesarepartofthejourney,but successwillcomebyfailingfastwith purposeandalwayslearning.

C O V E R S T O R Y www.theenterpriseworld.com | 19

WHY A BOSTON YOUR SUMMER

| May 2023 22
ON TOUR SHOULD BE ON SUMMER BUCKET LIST? www.theenterpriseworld.com | 23

Beantown,aslocalslovinglycall Boston,isacitywithabundanthistory anddiverseculture.Evenifyouarea non-historybuff,aBostontouroffersa varietyofthingsthatwillcatertoyour tasteforafunvisit.

AsoneoftheoldestcitiesintheUSA, Boston'shistorydatesbacktothe17th century,withthecityplayingapivotal roleintheAmericanRevolution. Today,itisahubofintellectualand culturalactivity,withinstitutionslike HarvardUniversityandMassachusetts InstituteofTechnology(MIT)located withinitsborders.

Bostonisalsoknownforitsnumerous museums,galleries,andcultural institutions,aswellasitsthriving sportsculture,withfanspassionately supportingtheirfavoriteteams.The cityishometothefamousBoston Marathon,oneoftheoldestandmost prestigiouslong-distancerunning eventsintheworld.

Finally,withthediverseandvibrant culinaryscene,Bostonisconsidereda foodlover'sparadisebymany,offering everythingfromtraditionalNew Englandseafoodtointernational cuisine.Additionally,youaresureto meetsomewarm,welcomingpeople whowillmakeyougrinwiththeir hospitality

PlanningaBostontour?Inthisblog, we'lldigdeeperintowhatthecityof Bostonhastooffertomakeyour Bostontouraonetoremember

BHistoricalSignificanceofBoston

Boston,acityrichinhistory,also providedasignificantculturalvalue.In 1630,PuritanstravelingfromEngland foundedBostonwhiletheywereseeking religiousfreedom.Innotime,thecity becameahubforNewEngland's economic,political,academic, commercial,andfinancialactivity

DuringtheAmericanRevolution,oneof themajorhistoricaleventsoftheUSA, Bostonplayedacentralrole.Thecity witnessedmanyeventsthatultimately ledtothewar Asaresult,considered theBirthplaceoftheAmerican Revolutionbymany

Top5HistoricLandmarksyoucan't missonBostonTour

1.BostonTeaPartyMuseum

ThisfloatingBostonTeaPartymuseum givesyouapeekintoBoston'shistory Youwillgettolivethroughamultifacetedexperienceofliveactors,teathrowingre-enactments,technologically advancedinteractiveexhibits, authenticallyrestoredteaships,andan award-winningfilm.

2.SymphonyHall

Sinceitsfirstconcertin1881,this SymphonyHallcontinuestotreat peoplewithitsconcertperformances eventoday.Inaddition,thehallalso reachesmillionsofpeoplethroughthe Internet,radio,television,educational programs,recordings,andtours.

3.MuseumofAfricanAmerican History

AsthebiggestmuseuminNew England,TheMuseumofAfrican AmericanHistorydoesatremendous joblettingyouinonauthentic representationsofthe18thand19th centuries.Itisatreatforhistorybuffs, asyoulearnaboutAfricanAmericans' contributions.

4.USSConstitutionMuseum

LocatedontheCharlestownNavyYard ofNationalHistoricalPark,the Museumshowcasesinteresting informationabouttheConstitution. Includingitsdesigners,andpeoplewho builtandsailedit.Avisitwillletyou engagewiththehistoryofthe Constitutionthroughcaptivating stories.

5.ThePaulRevereHouse

Originallybuiltin1680,PaulRevere, anAmericansilversmith,boughtthis housein1770.Today,itisoneofthe mostsignificantpiecesoftheAmerican Revolutionandhistoryandamajor touristattractionthatwillmakeyour Bostontourmemorable.

Personalitiesyoudidn'tknowwere Bostonians

ApivotalpersonalityofAmerica, BenjaminFranklinwasoneofthe foundingfathersoftheUnitedStates. Hisvalueswerealwaysaimedtoward makingsocietyabetterplacetolive. Oneofthebestexamplesofhisvalues ishisinventions.Despiteinventing manythings,heneverpatentedthem justformoney,withthebeliefthatthey aretoolstoupliftpeople'sstandardof living.

Ifyou'refamiliarwiththepopular sitcom“TheOffice”(youprobablyare), thenwedon'tneedtotellyouabout Jim,andhispranksonDwight-a popularcharacterfromthesitcom.John Krasinskiwasrecentlynamed“the100 mostinfluentialpeopleintheworld”in 2018,byTimesMagazine.Amanof manytalents,Johnismostlyrecognized forhisactingwork.Althoughhehas alsoworkedasaproducer,and sometimes,directoraswell.

1.BenjaminFranklin 2.JohnKrasinski
| May 2023 24
www.theenterpriseworld.com | 25

3.UmaThurman

Afterheramazingactingperformancein“PulpFiction”,apopulardarkcomedy, UmaThurmanrosetofameforhercharacterportrayalofMiaWallace.In additiontothat,herroleinKillBillhasalsowonnumerousawardsandreceived apositiveresponsefromaroundtheglobe.

4.ChrisEvans

Yes,youhearditright.Ourveryown“CaptainAmerica”isaBostonian.This rolefromtheMarvelCinematicUniverse(MCU)iswhatgainedhimimmense popularityandfansaroundtheworld,helpinghimreachhiscareer'smountaintop. Beforethisrole,heplayedsomeminorrolesinfilmsandalsonumerous supportingroles.

5.EdgarAllanPoe

Bornon19thJanuary1809,EdgarAllanPoeisawriter,poet,editor,andliterary criticfromBoston.Edgarisoftenassociatedwiththe'AmericanRomantic Movement',andhistalesofMysteryandMacabre.Furthermore,hispoems“The Raven”and“AnnabelLee”areamongEdgar'smostpopularworks.

3ThingsthatwillmakeyourBostonTourMemorable

HereisalistofthingsthatmakeyourvisittoBostonatreat:

1.TheFood

Traditionally,Bostonisfamousforitsbakedbeans.Butthegoodnewsisthatno matteryourpalette,withadiverserangeofcuisinesandrestaurants,Bostonis suretosatisfyyourtastebuds.

Besidestraditionaldishes,Bostonservesexceptionalseafoodaswell.From deliciousoysterstofreshlobstersandvariousfish,Bostonisheavenforseafood enthusiasts.

Thelistdoesn'tstopthere.Boston'sfoodisinfluencedbynotjustAmerican dishes,butglobalcuisineaswell.Inconclusion,ifyou'reafoodie,thefoodscene inBostonisboundtoleaveyouawestruck.

2.TheCulture

It'snotasurprisethatmanycallBostonaculturalcenter.Thecityholdspeople fromavarietyofethnicandculturalbackgroundsinitsarms.Itisworthnoting thatgreaterNewEnglandhasanenormousinfluenceonmanyculturalaspectsof thecity.Onesuchaspectistherenowned“BostonAccent.”

Additionally,BostonisahubformusicloverswithplacesliketheBoston SymphonyOrchestra,theFineArtsBostonMuseumforliteraturefans,numerous librariesforbookworms,andmore.Asavisitor,youdon'thavetoworryabout gettingbored,asthecityofferssomethingforeveryone.

3.TheNight-Life

Simplysaid,thenightlifeinBostonisLIT Asthesungoesdown,Bostontruly startsexpressingitslivelyvibes.Fromnightclubstonightmuseums,thecityof

| May 2023 26
www.theenterpriseworld.com | 27

Bostonisalwaysreadytomakeyour nightmemorable.Ifyou'reanightowl planningatriptoBoston,thenightlife scenewilltrulyrockyourworld.

IdealWaystoExploreBoston's Beauty

Forthemostpart,adowntownBoston tourisabreeze,whichissomewhat relatedtothecity'scompactsize.On theotherhand,drivingdowntownis anothergamealtogether.Why? BecauseBostonhasaveryoldfashionedroadlayoutandinsufficient parkingoptions.

Ontheotherhand,MBTA,Boston's publictransportsystem,isniftyand inexpensivetoexplorethecity You canwitnessCambridge,nearby suburbs,andmanymoreunmissable attractionsonyourBostontour

Interestingly,walkingthroughBoston couldhelpyougetacloserlookatthe city,withoutspendingmuchtime. Walkingforanhourorso,youcould exploreplentyofcharmingplaces.The placesincludeCharlesRiverEsplanade orCambridge,whereyouwillbe treatedtoamesmerizingviewofthe cityskyline.

Ifnoneofthatworksforyou,there's alwaysataxi.Boston'staxisare generallyavailableandeasytoflag down.Thisisanidealoptionifyou're planningtotravelaftertheoperational hoursofMBTA.

CostofLivinginBoston

Incontrasttoitscompactsize,a Bostontourtakesquiteabigchunkout ofyourpocket.Whileplanningyour Bostonvisit,makesuretotalktocity realtorsforthebestaccommodation dealsaroundthecity.

Allinall,ifbudgetisnotanissuefor you,Boston'squalityoflifewillleave youecstatic.

WhenshouldyouplanaBoston Tour?

Bostonweatherisamixedbag.To makethemostoutofyourvisit,make sureyouplanyourBostontripbetween themonthsofJuneandOctober.Why? Becausethesummerduringthistimeis mild,withtemperaturesanywhere between15to28degreescelsius.If you'resomeonewhoisplanning outdooractivities,thenthisisyour timetoshine.

Thenumberoftouristvisitsdrops significantlybetweenMarchandMay, andrightfullyso.TheBostonclimate duringthesemonthsisverydryand cold.

Rich,Vibrant,yetUnique Bostonisacitywitharichhistory, vibrantculture,anduniquecharacter.

FromitsroleintheAmerican Revolutiontoitsmodern-daystatusas acenterforinnovationandintellectual activity,aBostontourhasmuchto offerforvisitorsandresidentsalike.

Whetheryou'reexploringthecity's numerousmuseumsandcultural institutions,cheeringonthelocal sportsteams,orindulginginthe diverseculinaryscene,youwillnever runoutofthingstodoinBoston.If you'replanningatriptotheUnited States,besuretoputBostontouron yourlist-youwon'tbedisappointed!

| May 2023 28
www.theenterpriseworld.com | 29
| May 2023 32
YARA MILBES A Tech-volution! Driving Technology Growth Through Ground Breaking B2B Marketing VP GLOBAL MARKETING | CEQUENS www.theenterpriseworld.com | 33

FIERCE

ThatishowYaraMilbes,asenior executivewithstarstatusinMENA's cloudcommunicationtechnology sector,describesherongoingjourney intheregion'sbusinesslandscape. Underherbelt,Yaraboastsmany marketingandleadershipawardsshe's wondeservinglyinrecognitionofthe changeshebroughttosectorsand industriesthatwerepreviouslydeemed asrigidandunfathomable.Identity managementandbiometrics,law enforcementandcybersecurity, informationtechnologyand communications-younameit,she's tangiblyimpactedorcreatedsomekind ofsuccessthere-hard-earnedsuccess clenchedstubbornlyfromthejawsof succumbingtotheoutdatedpractices thatcharacterizedtheseindustries.

Yara'sdebutwasinAmman,Jordan withathree-yearstintatthecountry's largestmobileoperator,Orange Telecom,workinginthefunctionsof businessdevelopmentandproduct management.Inashorttime,thethenrecentWarwickBusinessSchool graduatedemonstratedwhatshe'smade of-steel,thatis-andintheprocess sharpenedherknowledgewith practicalskillsthatwouldprovetobe invaluableinthenextstopofher career.

Dubai

InDubai,Yaragoestoworkatthecityemirate'sbustlingFinancialCentre, leadingtheeventsandpublicrelations functionforasector-leadingholding company Thisisherentrypointtothe informationtechnologysector,where shegainedvaluableexperience networkingwithindustrymavens throughoutDubai’sbusyevents calendar

Thishelpedhersecureavantagepoint fromwhichsheledtheconversationon

keytechnologiesandtransformative solutionsthathavechangedtheway welive,longbeforetheyemerged. This,amongstotherqualities,are activeingredientssustaininghersense ofleadershipwithenergyand fearlessnessbeforechange.

Innovativebynature,something clickedinYara'scareerandinsteadof turningaroundtoleavetheinformation technologymarketingsector,asmany marketersoftenchoosetodo,she doubleddownandoptedinsteadto bravethechallengewithamoveto globalcloudcommunicationsolutions leaderInfobipasHeadofMarketingMENA.Lessthanayearlater,sheis promotedtoGlobalMarketing Director,takingtheleadonInfobip’s extensiveglobalmarketingoperation spanningeightregions,fromAPACto LatinandNorthAmerica.

Inthispositionshedevelopsthesetof skillsthatwouldtakeherintothe worldofentrepreneurship,butnot beforethegamegotten-timesharder withCOVID-19spreadinglike,well,a virus,acrosstheglobe.Atthispoint, Yarahadtojuggleherownselfdevelopment,ademandingfull-time job,andthepandemicwoeswe’veall hadtogothrough.Doesshestopthere?

Theanswerisno.Sheshiftsgears againandstartsworkingonherfirst start-up;ageo-locatedgymbuddy& fitnesstrainersfinder,andthenher secondstart-up,alsointhefitness industry,ahomegymservice.

Leadingtheway

Theresponsibilitiesofasolo entrepreneurrequireadiversesetof skills.Theseincludetheabilityto resourceandthinkcreatively,the confidencetomakedifficultdecisions, andmostimportantly,thedepthof understandingnecessarytodelegate workwheneverandwherever necessary.Inahypercompetitiveworld

whereeveryonehasaccessto humanity’ssumofknowledgeontheir phones,itdoesnotsufficetobegood enough,andthisiswheredelegationis crucial.Partofdoingsomething correctlyisknowingwhentoleaveit inthehandsofspecialistsinfocused functionalareassoanentrepreneurcan focustheircreativefacultiesand mentaleffortondecisionmakingand complextasks.

“Itakeimmenseprideinmyabilityto ideate,develop,scaleandmonetizean ideawithminimalinvestmentand support,”statesYara,adding:“Itooka lotofmyentrepreneurialjourney’s experiencewithmetothecorporate worldwhereIhadtobuildteamsfrom scratchsometimes,andIrearranged andrefinedexistingteamstructuresto utilizeresourcesmoreefficientlyand groupcompetenciesmoreeffectively.”

AtHIDGlobalaswellasatInfobip andCEQUENS,nottomentionher ownstart-ups,Yara’sabilitytopool togethertheidealcombinationof humanandtechnicalresourceswasthe subjectofimportantbrandequityand recognitionmilestones.

Thisexperienceprovidedherwith invaluableexposuretovariousfacets ofthebusinessworld,somewhich wouldhavebeenbeyondherpurview asamarketingprofessionalinthe corporateworld.

Beingasingleentrepreneurissurelya challenging,ifnotdauntingtaskand demandsexceptionalskills, determinationandperseverance.But ontheotherhand,therewardsofitare equallygratifying,andtheexperience gainedishardlyattainablethrough conventionalcareerdevelopment means;thisempoweredYarawitha uniqueperspectiveandinsightsthat provedbeneficialinmanyaspectsof herpersonalandprofessionaljourneys.

| May 2023 34

Winnerofthe"InnovativeTechnologyMarketing PersonalityoftheYear"awardatTahawultech’sWomen inTechAwards,Dubai,March2023.

www.theenterpriseworld.com | 35

Creativityandimpact

Ratherthanremainanchoredtoa certaindisciplineoftechmarketing, wheretrendsandmarketconditions canshiftwithhigherspeedand volatilitythaninotherfields,Yara's methodinvolvednetworking,accessto knowledge,andavestedinterestin technologicalprogressandhowit impactslives.

"To create impact in any industry, you must have the ability to lead creatively, and this is the only vehicle durable enough to navigate the constantly changing tech landscape, which can be a dynamic and challenging environment," Yara said.

Toleadwithimpact,youneedto remaingoal-orientedandtokeepyour eyeontheprizeastheysay.However,

navigatingthesechallengescreatively isessentialtoachievingthedesired outcome.Attimeslikethis,astrategy thatcombinescreativethinkingwith result-orientedmanagementstylecan provehighlyeffectiveindriving significantchange.

Inessence,leadingcreativelymeans thinkingbeyondthetraditionaland exploringunconventionalwaysto solveproblems.Itinvolvesharnessing one'simaginationandleveraging diverseperspectivestofindsolutions thatcangenerateamoresignificant impact.

AboutCEQUENS

CEQUENSisacloud-based communicationsolutionsprovider, specializesinbothCPaaSandSaaS solutions.Itsproductsuiteisdesigned

tocatertoeveryaspectofcommunication needs,fromtheconnectivitylayerto communicationAPIsandactual applicationsthatdeliverservicesover thesecommunicationchannels.

Thecompanywasfoundedin2011by KarimKhorshedandcurrentlyhasits headquartersinDubai,withsevenoffices spanningacrosstheglobe,including regionaloperationsintheUAE,KSA, Egypt,Pakistan,andmostrecentlyin Singapore,toexpanditsreachinthe Asia-Pacificmarket.Additionally,the companyalsohasanofficeinLondonto serveEMEAandNorthAfrican customers.

“In terms of our portfolio, we focus on delivering reliable business APIs and customizable communication solutions for developers, businesses and governments.”

| May 2023 36

CEQUENScaterstooverathousand customersinvariousindustries, includingbanking,fintech,platforms, retail,delivery,andmore.Asthemost connectedsolutionproviderinthe MiddleEastandAfricaregion,the companyhascountlessdirect connectionswithoperators,givingita significantcompetitiveedge.

“Withadecadeofexperienceinthe industry,wehavefacednumerous challengesandovercomethemto emergeasaleaderinourfield.”

Theteamhasadaptedtotheconstantly evolvingmarkettrendsandchanging customerneeds,leveragingthe innovativesolutionsandreliableAPIsto meettheirdemands.Throughtheir strategicexpansionacrosstheglobeand emphasisondeliveringvalue, CEQUENShassolidifieditspositionas atrustedpartnerforcommunication solutions.

Challengingthechallenges

IntheSaaSandCPaaSindustry,building astrongbrandiscrucialasthemarketis constantlyexpanding,especiallyinthe caseofSaaSwhichisexperiencing exponentialgrowth.Astraditional CPaaSarerapidlyshiftingtowards omnichannelcommunication,it's importantforbusinessestocreatea brandstorythatnotonlyportraystheir servicesandproductsinsimplifying globalcommunicationbutalsoreflects thefounders’ethos.

However,it'sahighlycompetitivespace, andforabrandtostandout,itneedsto havecompellingbrandpositioning,a solidbrandstory,andbuildbrandequity. Alackoftheseelementscanhinder businessgrowthaspeopletendtobuy frombrandstheyknow,trustorhave heardofbefore.Therefore,addressing thechallengesofbrandpresence,brand equity,andamarketingteamwasoneof thefirstpriorities.

“Leadership is all about helping your team succeed and preparing them for their next role.”

Firstly,theinventorywasanalyzedtoidentifywhatresourceswere needed,includingmanpowerandbudget.Secondly,datawascollectedto buildtherightbrandposition,whichwasusedtodrivebrandand performancemarketingcampaigns.

Anothermajorchallengethatthecompanyfacedwasthehighlevelof competitioninthemarket.However,thischallengewastackledby leveragingthecompany'sstrengths,suchastheirvastnetworkofdirect connectionswithoperatorsandadiversecustomerbaseinvarious industries.Byfocusingontheirstrengths,thecompanywasableto differentiateitselfandemergeasaleadingproviderintheMENAregion andbeyond.

www.theenterpriseworld.com | 37
“In terms of our portfolio, we focus on delivering reliable business APIs and customizable communication solutions for developers, businesses and governments.”

Competinginacrowdedmarketplace

Intoday'smarket,theSaaSandCPaaSindustriesarerapidlygrowing,especiallytheSaaSsectorwhichisexperiencing exponentialgrowth.Therefore,it'scrucialforanybusinessoperatinginthesemarketstohaveastrongbrandpresenceand brandequity.However,thisiseasiersaidthandoneasthemarketisbecomingincreasinglycrowded,andstandingoutamong competitorsrequiresacompellingbrandstorythatresonateswithcustomers.

“When I first joined the company, one of the main challenges we faced was the lack of proper brand positioning and brand story, which also impacted business growth.”

Forcustomers,it’sallaboutfamiliarity.Peopletendtobuyfrombrandstheyknow,trust,orhavetriedbefore,sowithouta strongbrandelement,manybusinessesstruggletoscaleattheratetheyshould.Consequently,CEQUENSimmediately addressedthischallengebydevelopingacomprehensivebrandpositioningstrategy,whichincludedcreatingabrandstory thateffectivelycommunicatedourproductsandservicesandthebenefitstheyoffer

Anothersignificantchallengethatmanybusinessesfacetoday,includingCEQUENS,ismarketsaturationanddeclining marginsintheindustry.Toremaincompetitive,companiesareincreasinglydiversifyingtheirproductsuitesandoffering

“ | May 2023 38
“With a decade of experience in the industry, we have faced numerous challenges and overcome them to emerge as a leader in our field.”

high-value-addedproductsandservices thatgobeyondtheircommunication APIs.

“Forinstance,wehavedeveloped applicationsthatenableourclientsto analyzetheirdata,acquirecustomers, engagethem,onboardthem,andsecure them.Ourbrand'sessenceiscentered aroundtheideaofsimplesolutions, deeperconnections,wherewesimplify technologytosimplifyourclients'lives andmakeiteasierfortheircustomersto connectwiththem,”addsYara.

“We understand that technology can be overwhelming, especially for those who are not tech-savvy, such as banks and retailers.”

Asaresult,theteamfocuseson simplifyingtheirsolutionstohelp clientsbuilddeeperconnections withtheircustomers,theteam,and otherbusinesses.However, achievingthisrequiresasignificant investmentinbrandpositioning, whichcanbechallengingformany businesses,giventheslimmargins andhighcompetitionintheindustry.

Overall,CEQUENS’strategyfor addressingthesechallengesinvolves leveraginginventory,data,andthe teamtodrivebrandand performancemarketingcampaigns thatresonatewiththetarget audience.

“Wefocusondevelopingabrand storythateffectivelycommunicates thebenefitsofourproductsand services,whilealsosimplifying technologytohelpourclientsbuild deeperconnectionswiththeir customers.”

Yara’sadvicetoyoung entrepreneurs

“Thesentimentbehindpayingit forwardisincrediblypowerful,and it'smorethanjustadvice,it'sa requesttoactivelyliftupthose aroundyou.AsDr.MayaAngelou oncesaid,"Whenthehealinghas happened,gooutandhealsomeone else.

www.theenterpriseworld.com | 39

Thisisadeeplypersonalandimportantphilosophyforme,andItrulybelieve thatwhenwefindsuccessandhelpinourownlives,wehavearesponsibility toextendthathelptoothers.

Onewaywecanpayitforwardisthroughmentorship,creatingopportunities, andofferingguidanceandresourcestothosewhoarestartingout.Even investinginyoungentrepreneurswithsmallideascanhaveahugeimpact.For thosewhodon'tfindsuccessinentrepreneurship,it'sokay.It'snotfor everyone,andthejourneyitselfcanprovidevaluablelifelessonsthatextend beyondjustprofessionalgrowth.

Asaleader,it'simportanttopayitforwardandembodythismindsetof generosityandsupport.Holdingbackinformationoropportunitiescanerode trust,bothwithinandoutsideofanorganization.It'smyresponsibilityasa leadertohelpothersgrowandsucceed,sothattheycaninturndogoodfor themselves,theircolleagues,andthecompany

Ultimately,payingitforwardcancreatearippleeffectofpositivechange,both withinourowncirclesandintheworldatlarge.Solet'sallmakeaneffortto payitforward,andmaketheworldabetterplacetogether.”

“Leadership is all about helping your team succeed and preparing them for their next role.”
| May 2023 40
www.theenterpriseworld.com | 41
| May 2023 44

esladidn'tinventtheelectriccar,nordidElonMuskestablishTesla.TButtoday,bothhavebecomesynonymsandrepresenttheEVindustry globally.Whilethatistrue,itisquiteeasytooverlookbehind-the-scenesstuffthatwentintomakingitthegiantoftoday. Toanswerthe“whofoundedthecompanythen?”question—itwastheduoof MartinEberhardandMarcTarpenning,SiliconValleyengineers.In2003,they foundedthecompanyinSanCarlos,California,andnameditafterthefamous physicistNikolaTesla. UntilTeslapopularizeditin2008,nootherautomotivemanufacturertook noticeofelectriccars.Atitsdebut,thecompanytooktheEVindustryby storm,itlaunchedtheRoadster.Soonenough,thesporty-lookingcarbecamea hit,withHollywoodstarslikeGeorgeClooneyamongothersorderingtheir ownRoadster. Attheorigin,thegoalwastomakeElectriccarsthatarebetter,quicker,and morefuntodrivethangasolinecars.Now,sustainableenergyhasbecomethe needofthecentury.Andwithissuessuchasglobalwarmingmakingthings unfavorable,electriccarswiththeirzero-emissioncharacteristicareanideal

www.theenterpriseworld.com | 45

substituteforgasolinecars.Expandingon sustainableenergy,thecompanyhasestablishedits presencewith400+storesandgalleries,about100 servicecenters,and30,000+superchargersaround theglobe.

WhyPeopleLovetheBrand?

TherenownedEVmakerhasahugefanbaseacross theglobe.Everwonderedwhy?Hereisalistof thingsthatcouldexplainwhytheEVgianthassuch acultfollowing:

1.

ShowingthatEV≠Boring

Whenyouthoughtofelectriccars,thenotionwas thattheyarelowmileage,slowercomparedtotheir gas-poweredcounterparts,andingeneralmeh. However,Teslasingle-handedlychangedthose opinionswiththelaunchoftheirfirstcar,The Roadster

TheRoadsterlookedsportyandluxurious,was exhilaratingtodrive,androckedacomboof impressiverangeandspeed—allthethingsthatwere unheardofinanEV Afterthelaunchofthe Roadster,alltheotherautomotivecompaniesalso startedkeepingtheireyesontheEVindustry,with manycomingupwiththeirownEVvariants.

2.

Self-DrivingCars

AlthoughtheaccuracyofAutopilotisdebatable,the factthatyourcarcoulddriveyoutoyourdesired location,withouthumaninputwasboundtocatch someeyeballs,andsoitdidatthetime.Itsounded cool,turningmanyintoloyalfansofthebrand.

3.

TheSafetyQuotient

TheU.S.EVmakerhasmaintainedaveryhigh ceilingforthesafetyofitscars.NationalHighway TrafficSafetyAdministration(NHTSA),hasrated thecompanywith5starsineverysinglecategory, barringtherollovertestsection,whereitreceived4 stars.

4.

WebbingtheSuperchargingstations

Makingrecharginghassle-free,Teslahasknitteda webofsuperchargingstationsaroundtheglobe.It remainstheonlybrandofferingasuperchargeEpowerconnectiontoday,enablingyoutofullyjuice upyourcarinmere30minutesatanyofitsstations.

| May 2023 46
www.theenterpriseworld.com | 47
| May 2023 48

5.

The'Elon'factor

Formany,ElonMuskisTesla,andvice versa.Sincetheverybeginning,Elon madehisbeliefsinthecompanyclear, investing$6.5millionwaybackin2004. Wouldthecompanystillbeinthishigh positionifitweren'tforElonandhis vision?Well,that'satopicfordebate. WhileyouropinionofEloncouldvary, hiscontributionstoTeslaalongwiththe scienceandengineeringfieldarehardto ignore.

AnImprovedOutlookon Sustainability

TryingtotackleGlobalWarming,the brandhasbeenakeyfactorinthe transitiontowardsustainabilityglobally, helpingpeoplemoveawayfromburning fossils.Inthepursuitofsolvingthis problem,thecompanyhasbuiltproducts toreplacesomeofthemostpollutionemittingelements.Here,weare highlightingsomeofthekeyproducts thatimpacttheenvironmentpositively.

1.

Batteries

Thebrandusesadvancedlithium-ion batteriesinitsproducts,beitelectric carssuchastheModelS,orenergy storageproductslikethePowerwalland Powerpack.Thesaidbatterieshave changedthefaceoftherenewable energyindustry,enhancingthe adaptabilityandstoringcapabilityofthe energyproducedbyrenewablesources suchassolarandwind.

2.

ElectricVehicles

Alongwithbeingoneofthesafest,the carsarealsofuntodrive.Afterthe launchofitsfirstelectricvehicle,the brandmadeamassiveimpactonthe wholeEVindustry,catchingthe attentionofthewholeworld.With energygenerationandstorageproducts workinginsync,thecompanywantedto augmenttheimpactofelectricvehicles foragreenerfuture.

3.Solar-powered Teslahasadecoratedsolarportfolio, withproductslikesolarpanels,solar roofs,andthesolarinverter Withthe productionofsolarenergy,thecompany makesadifferenceintheresidentialand commercialspaces,solvingtheneedsof theindustriesalongtheway The company'sacquisitionofSolarCityin 2016wasalsoakeysteptowardthe solar-poweredfuture.

4.Open-SourcingPatents

In2014,thecompanyannouncedthatit willopen-sourceallitselectricvehiclerelatedpatents,helpingother manufacturersintheirEVdevelopment. Thisshowcasesaselflessapproachamid thecut-throatcompetitioninthe automotiveindustry TeslaStatsthatmightSurpriseyou Curioustoknowthenumbersbehindthe brand?Wegotyourback.Wedidsome number-diggingforyouandhere'swhat wefound.

1.Numberofemployees:AsofMarch 2023,thecompanyhas1,28,290 employees

2.TotalCarsProduced:In2022,the companyproducedatotalnumberof 1,369,611cars

3.TotalCarssold:AsofMarch2023, thebrandhassoldmorethan3,600,000 vehicles.

4.Revenue:Thecompanysawan increaseof51%YoYrevenue,takingit to$81.462billionin2022

5.BrandValue:Themostvalued automotivebrand,Teslahadabrand valueof$66billionasof2023

6.MarketCap:Asthe7thmost valuablecompanyintermsofmarket cap,thecompanyisvaluedat$604.03 billion

7.MarketshareintheUS:Inthe UnitedStates,ithasamarketshareof 68%

8.EnergyDeployment:Asthe companyprimarilyfocusedon sustainability,thebranddeployed6.5 GWhofenergy,asof2022

Source:Demandsage

NoDepartment,onlyMarketing

Wehavesomenewsforyou.Asit turnsout,Teslahasnoadvertisingor marketingdepartment.However,not havingamarketingdepartmentdoesn't meanyoucan'thaveagreatmarketing strategy,andthebrandshowcasesit perfectly Whilewedon'tknowthe exactamountthebrandhasspentonits marketing,herearesomeimportant strategyelementsthatcouldhelpyou getadeeperinsightintoitsmarketing.

1.Everythingrevolvesaroundyou

Muchliketheothermarketing strategies,atthehelmofTesla's marketingis'you'—theaudience.The companyreliesonbuildingan emotionalbondwithyoutostrengthen yourrelationshipwiththem,thus increasingbrandpresence.

2.Innovationleadingthecharge

Thecompanyisalwayskeenon developinginnovativeproductstooneupthepreviousdrivingexperience.To achieveitsgoals,itspendsbillionsof dollarsonR&D.Whetherit'sthe sentrymodereportingtheweather threatstoyou,orthemuch-talkedaboutAutopilotfeature,theinnovative solutionsensurethattheaudience maintainstheirinterestinthebrand.

3.Eye-catchyReferralPrograms

Tellyourfriendaboutus,andgeta reward,that'sreferralprogramsina nutshellforyou.Thoserewardscould beanythingfromaccessories,free

www.theenterpriseworld.com | 49

servicingofyourcar,andsoftware updates.Referralscouldworkwonders toleadmorepeopletoabrand, alludingtothis,thebrandhas conductedmanyreferralprogramsfor manyyears.

4.ElonMuskandtheWordof Mouth

“Whatmessageisyourbrand sending?”“Whatstorydoesittell?” Thesearesomeoftheadditional questionsthatmattertocustomers. Havingsaidthat,nothingquitegives youaFOMOlikeyourfriendora familymemberravingaboutthenewly boughtcartheylove—That'sthemagic ofwordofmouth.

Asisthecasewithmostthingsrelated tothebrand,ElonMuskplaysa significantrolehereaswell.From makingheadlinesfortweeting,to buyingthewholeTwitter,hisjourney hasbeenarollercoaster Asan influentialfigurewithmillionsof followers,Histweetscanhaveahuge impactonthecompanymentionedin thesaidtweet,directlyorindirectly.If youaskus,thiscouldalsobe consideredanexampleofwordof mouth.

ElectrifyingCompetition

Astheworldismovingawayfrom gasoline-poweredcars,manyhave startedswitchingtoelectric.Thebig playersintheautomotiveindustry —Volkswagen,GeneralMotors,Ford, Hyundai,andothersarerapidly makingwavesintheEVspace. However,ElonMusksays,thebiggest competitionforhiscompanycomes fromChineseEVmakers.WhileElon hasn'tmentionedanyspecificnames, webelievethoseChineseautomakers couldbeBYD,Nio,andXPeng.

3ProductstoLookoutfor

Note:Weareassumingthatthese productswon'tgetdelayedagain,for whateverreason

1.Cybertruck

ExpectedRelease:2023-YearEnd

Withconstantdelaysmakingaregular appearance,theCybertruckhasbeen hypedforquitesomenow Andifyou followTeslaandElonMusk,you've probablywitnessedtheinfamous hammertestfailmorethanonce. However,Cybertruckisthemost powerfultooltheyhaveeverbuilt. Madewithpeakdurabilityand

| May 2023 50

passengerprotectioninmind, Cybertruckalsohasanimpressive drivingrangeofmorethan500miles. Whilethereleasedateisyettobe confirmed,thecompanyaimstostart deliveriesinQ3,2023.

2.Roadster

ExpectedRelease:Beginningof2024

Hereisanotherdelayedproduct,the Roadster Togiveyouaperspectiveon thedelay,peoplehavebeentalking abouttheRoadstersince2016.Elon,in atweetpostedin2021,saidthatthe Roadstershouldshipin2023.The

officialwebsitesaysthattheRoadsterwill beanall-wheeldrive,withaseating capacityof4people,italsomentionsthat thecarcouldgo620milesonasingle charge,andcouldrockatopspeedof250 miles.

3.Model2babyEV

ExpectedRelease:2024or2025

Affectionatelycallingyourcar'baby'isn'ta newphenomenon.However,thismightbe thefirstinstanceofthebranditselfhaving 'baby'initsofficialname.Iftherumorsare true,thecarwillcostyouaround$30Kand willnotbeavailablebefore2024.

EarningtheAdorationofthe world

Teslaisoneofthemostadored brandstoday Withaclearvisionof makingsustainabilitythenew norm,itissurelymovingtoward achievingit.Whileviewsaboutthe companyoritsCEOmaydiffer, whenitcomestoEVs,itwouldnot beanexaggerationtosaythatthis is'TheBrand'thatingrainedthe beliefintheheartsofpeople that—thefuturecouldbeelectric.

www.theenterpriseworld.com | 51

TOP CHALLENGES FOR NON-PROFIT ORGANIZATIONS

| May 2023 54

Areyouconsideringstartinga nonprofitorganization?While thiscanbeaveryrewarding endeavor,experienceinthebusiness worlddoesn’tnecessarilyprepareyoufor theseissues.

Understandingthissector’spotential trialsandtribulationswillprepareyoufor yourownNon-ProfitOrganizations journey.Sobeforeyougetstarted, Takealookatthesetop5challenges forNon-ProfitOrganizations:

1.AttractingQualifiedStaff(Paid& Unpaid)

NPOsbadlyneedtheservicesofpeople withdegreesinpsychologyandsocial work.Sadly,itcanbehardtoenticesuch graduatestoworkthere.Butwhile nonprofitorganizationsdon’tnecessarily offerthebest-payingMSWjobs,these postsarerewardinginotherways.

Thesenseofpersonalaccomplishment andofhelpingtomeetsociety’sneeds canbejustasenrichingasagreat remunerationpackage.Despitethis, attractingstaff(whetherpaidorunpaid) isoneofthebiggestchallengesanNonProfitOrganizationscanface.

Learninghowtoattracttoptalentcanbe asusefultoanNon-ProfitOrganizations asanybusiness.Whilethischallengeis noteasilyfixed,itwillbealotless dauntingwiththeservicesofaPR consultant.Anddon’toverlooktherole thatsocialmediajobboardscanplayin findingthestaffyouneed.

2.PerformancePressures

Thecorporateworldisnottheonly results-drivenenvironment.Itmaybe easytorallythepublicbehindyourcause onNationalNonprofitDay,buthowdo youfaretherestoftheyear?The pressuretoperformisjustasrealina nonprofitorganizationasinafor-profit one.

ThisaffectsanNPO’sabilityto consistentlyraisefunds,aswellasits reputationinthecommunity And unlesstheyareinaveryspecialized niche,mostNon-ProfitOrganizations causeshavestiffcompetition.This makesthepressurefromdonorsand othervestedintereststosucceed,even morecrucial.

Developabroaderviewofthe situation.Chancesare,you’llbeoneof manyorganizationsraisingawareness andfundsforaparticularcause. Ditchingthecompetitivespirit,and partneringwithlike-minded organizations,maybethekeyto addressingthisparticularchallenge.

3.MeetingSocietalDemands

Notonlyistheretremendouspressure toperform,butalsothedrivetomeet societaldemands.Non-Profit Organizationsleadersoftenfeel frustratedthattheyaren’tcopingwith meetingtheneedsoftheircommunity. Thisismoreaboutthepressurethey putonthemselvesthanoutside pressures.

Therewillalwaysbesomeformof injustice,orsomeneedinsociety,that you’llwanttodosomethingabout. Andwhilethiscanprovidegreat motivationtoraiseawareness,itcan alsoleadtoseverestressandeventual burnout.

Meetthischallengehead-on.Speakto atime-managementconsultantoralife coachaboutwaystodealwithselfimposedstress.Thiswillbenefitboth youandyourNon-ProfitOrganizations asawhole,inthelongterm.Being realisticaboutyourgoals,andnot tacklingmorethanonecampaignata time,willbringbetterresults.

4.RaisingFunds

Whentryingtoattractcorporate sponsorships,youcanconvince

companiesthatitwillboosttheir publicimage.But,itcanbeharderto convinceanaverageindividualtopart withtheirhard-earnedcash,letalonea corporation.

Fundraisingisvitaltothesuccessof anyNPO.Whetheryou’reworkingto addressanimalprotection,children’s welfare,orenvironmentalcauses, you’llneedmoneytomakea difference.Andnomatterifyourely onprivatedonations,corporate sponsorships,orgovernmentgrants,it takesalotofworktoorganize.

Thisiswheresomeonewithexperience andexpertiseinfundraisingor finances,ingeneral,ishelpful.The challengeofraisingadequatefundsfor anNon-ProfitOrganizationsisan ongoingone.Somakethenecessary investmentinlearninghowtodothis.

5.LackOfBusinessSavvy

Althoughanonprofitorganizationis notprofit-drivenlikeother organizations,itstillneedsbusinesssavvypeopleatthehelm.Because,like allbusinesses,ithastoattracttop talent,processlotsofdata,andkeep financialrecords.ButmanyNon-Profit Organizations’slackthisbusiness know-how

Eventhoughtheymaybeexemptfrom payingincometaxes,Non-Profit Organizationsstillhavetofiletax returns.Soifyouareseriousabout makingyournonprofitorganizationa success,considerenlistingtheservices ofaqualifiedaccountanttohelpwith thefinancialandbookkeepingtasks.

Thisdoesnotnecessarilyhavetobea paidposition.Bigaccountingfirms maybewillingtohelpinthiswayfor thepublicityyoucanofferthem.And newprofessionalsstartingtheircareers mayappreciatetheboost,too.

www.theenterpriseworld.com | 55

PRODUCT REVIEW

Founder: Uwe Kreuter

Founded: 1991

Headquarters: Frankfurt, Deutschland

No. of Employees: 50+

Website: www.cct-solutions.com

ContactPro® Review

Overview:

CCT is leading the way in multiexperience customer engagement solutions. CCT helps companies communicate with existing contact channels and next generation customer interactions. CCT provides web and mobile based applications for on prem and cloud deployments. This includes the automation of voice, web, email, chat, co-browsing, instant messaging and video, ensuring customer service agents and knowledge workers adapt easily to the changing customer expectations, decreasing contact center costs and providing efcient relationships with their customers.

| May 2023 56

BackgroundofCCT:

CCTservescustomersaroundthe globe.Focusedonmidsizedandlarge organizationswantingtoachievea competitiveadvantagewith individuallydesignedcommunication andcontactcentersolutions.CCT ContactPro®isapowerfuland scalableomnichannelcontactcenter solutionwithanexcellentagent desktopandintelligentautomation functionality.Enablingefficient servicesforanexcellentcustomer experience(CX).

Ouremployeesarecertifiedexperts. Constanttrainingandeducationaswell asknowledgetransferwithour partnersassureprofessional implementationandexcellentsupport. Customspecificimplementations providethebestpossibleintegrationof existingsystemsandnewcomponents. Enablingdemand-orientedactivation ofinnovativefunctionsandservices.

TofulfillindividualrequirementsCCT offerstailoredsupportandmanaged service.

Ourexpertsareavailable24by7to assistandhelpclientsortodeliver proactiveservices.Inourprojectswe useprovensystemsandsolutionsfrom well-knownvendors.Toassurebest serviceforourclients,ouroperation andsupportstructureisalignedwith theprocessesofourkey-partners.

ProductDetails:

CCTContactPro®(CP)istheperfect solutionforautomationandtheagent desktopinanomnichannelcontact centerenvironment.Contact-Pro® empowersagentstoefficientlyserve customersintoday'sdemandingworld ofomnichannelcommunication.The state-ofthe-arttechnologysolution helpsleverageexistinginfrastructure whiledecreasingcontactcentercosts andincreasingcustomersatisfaction.

Theflexibleandadoptabledesktopin combinationwithautomationand integrationcapabilitiesenables efficientserviceswiththebest availableresourcesattherighttimeto deliveranexcellentcustomer experience(CX).Higheragent productivity,therightinformationfora successfulcustomerdialogand reducedover-headthroughautomation increasetheagentproductivity, Customerjourney,CRM/ERPsupport, Reporting&Analytics.Increased customersatisfactionandCX, Consistentinformationthroughall mediachannelsandintegrationofselfservicesystemswithAIdriven automationincreasecustomer satisfaction.

Optimizedworkflowsandnew services,aworklistconceptand configurablefunctionsprovidea flexiblealignmentwithdesired workflows.Itenablesaneasy implementationofnewservices. Inbound,outbound,call-backand omnichannelhandling.CCT ContactPro®supportsblendedinbound andoutboundinteractionsincluding call-back.Tooptimizethecustomer experienceCPoffersfullomnichannel capabilities.

OtherProminentFeaturesofCCT

ContactPro®:

Ÿ StrategicConsulting

Ÿ SolutionDesign

Ÿ Systemintegration

Ÿ SoftwareDevelopment

Ÿ CustomizedTraining

Ÿ CloudandManagedServices CCaaS

Ÿ CommunicationPlatformasa ServiceCPaaS

Ÿ CCTContactProUnifiedDesktop

Ÿ Omni-ChannelSoftware Solution

Ÿ VoiceManagementincl.CTI

Ÿ Voice Recording/Compliance/Quality

Ÿ RealtimeAnalytics/Agent Coaching

Ÿ Outbound&AgentScripting

Ÿ EmailManagement

Ÿ Mobile&WebChat Management

Ÿ MobileBusinessChat

Ÿ SMSIntegrations

Ÿ ConversationalAIIntegration Cognigy/Google

Ÿ GoogleDialogFlowIntegration

Ÿ PCICompliancecertified

WhyPeopleShouldUseYour Product?

Ÿ IncreaseyourAgent productivity,optimizeyour Agentengagement“happiness” withahighlyefficientUnified AgentDesktopWorkspace

Ÿ Reduceaveragehandlingand reducethecostspercontactsby 30-50%,reducecostforagent training.Increasethefirst contactresolutionrate.

FrequentlyAskedQuestions:

HowisCCTbetterthanother solutions?

CCTensuresmulti-experience customerengagementsolutions. Thesoftwareadaptseasilytothe changingcustomerexpectations, thusdecreasingcontactcentercosts andprovidingefficientrelationships withtheircustomers.

www.theenterpriseworld.com | 57

HowdoCCTSolutionsoperate?

CCTSolutionsoperatein4basic steps-

1.Purchaseorrent–Weadapttothe financingpossibilitiesofyour company

2.Subscriptionsmodels–Usage-based subscriptionmodelssupportcloudbaseddeployment.

3.ManagedService–SimplyletCCT operatethesysteminacomputer centerwiththehighestsecurityand availabilitystandards.

4.LifeCycleManagement–CCT managesyourcontactcenter,agent productivityimprovementsandthe ongoingoptimizationofthecustomer experienceinallprojectphases.

Categories:

ACD/Omnichannel/UnifiedDesktop /IVR/ERMSSelf-Service/ KnowledgeManagement

WorkforceManagement/Dialer/ Outbound/ConversationalAI(Chatbot, Voicebot)Reporting/

CustomerAnalytics/KPI´s/Robotic

ProcessAutomation/Distance Learning/WebBasedTraining

InstantMessengerCRM/Customer ServiceSoftware/Chat/Videochat/ Co-Browsing/Remote

VisualQuality-Management

Costing:

SubscriptionPricingbetweenBasic Package40–PremiumPackage80 USDperconcurrentAgentpermonth

*TermsandConditionsApply

| May 2023 58
Follow Us On: w w w . t h e e n t e r p r i s e w o r l d . c o m

Turn static files into dynamic content formats.

Create a flipbook

Articles inside

Issuu converts static files into: digital portfolios, online yearbooks, online catalogs, digital photo albums and more. Sign up and create your flipbook.