The Event Issue 07 by Film & Event Media

Issue 07 | 2018

CSIS SOANA R G E C

Anniversary

+ SAACI CONGRESS 2018 “It Takes a Village”

+ STATE OF CONFERENCING Industry Leaders Reveal All

‘It Takes A Village’ SAACI Congress 2018 welcomes business events industry members to join the village by attending the flagship event of the business events calendar. Raise your game at SAACI 2018 - through learning, networking and communication. This congress brings together professionals from a variety of conference industry sectors including conference and event organisers, events management companies, service providers and industry stakeholders representing government, venues, destinations and more. SAACI is focused on raising the bar in the business events industry across all member interactions and in so creating true, tangible value to our members and the greater industry in Southern Africa. Don’t miss out on this two-day congress packed with inspirational keynotes, expert panel discussions, innovative networking opportunities, fun social programmes and a lot of new, fresh ideas.

When: Where: Host:

29 - 31 July 2018 Misty Hills Conference Centre, Johannesburg Southern Africa Association for the Conference Industry (SAACI)

For More Details, Visit: www.saacicongress.org Or Contact Ripcord Promotions: Tel: 011 4822 835 | Email: info@saacicongress.org or saaci2018@ripcord.za.com Or SAACI Head Office Tel: 011 880 5883 | Email: info@saaci.org

CONTENTS

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02.

Business of Wine & Food Tourism Conference

04.

Craig Newman’s Top Tips for Exhibition Growth

THE STATE OF CONFERENCING This annual feature showcases key insights from some of South Africa’s leading business-event experts.

05.

JSE: A Unique Selling Point

08.

Western Cape Gears For Growth

09.

Put Yourself First at Clos Malverne

10. The State of the Conferencing Sector in 2018

AVOIDING DISASTER

18.

Natasha Skoryk unpacks the strict codes and regulations that venues and organisers must adhere to in order to keep delegates and visitors safe.

Managing and Mitigating Disaster

20.

SAACI Congress 2018: It Takes a Village

25.

Collaboration creates Industry Professional Body

SAACI CONGRESS 2018 This year’s theme is ‘It Takes a Village’ and is sure to inspire delegates and strengthen ties within our industry.

26.

Highlights from Tourism Budget Vote Speech

28.

Business Events Made Easy: Eastern Cape

30.

Country Spotlight: Seychelles

32.

Events to Diarise

BUSINESS EVENTS MADE EASY

34.

Associations News

The Eastern Cape is in the spotlight this month, as it offers a wealth of venues, organisers and suppliers.

36.

Directory of Advertisers

NEWS

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CAPE WINELANDS

TOURISM CONFERENCE Registration has opened for the third annual Business of Wine & Food Tourism Conference, set to take place Spier in October 2018.

eats are selling fast for the annual the Business of Wine & Food Tourism Conference, now in its third year. Set to take place at the Spier wine estate in Stellenbosch on 17 October, its impressive panel of local and international speakers will centre their respective topics on the theme of innovation. “The Western Cape has a distinct advantage in Southern Africa. Not only does it feature breathtaking sea- and mountain-scapes, but a vibrant culinary and social scene that celebrates and reflects its very special environment,” says seasoned tourism specialist Margi Biggs, convenor of the conference. “The wine and food scene here in the Cape, together with its interesting combination of people - tourists and locals from all levels of society - provide such a healthy environment for cultivating tourism, and now is the perfect time to explore the theme of innovation and its various facets and impact points. We encourage all those in the industry to attend the conference.” US-based big data wine specialist, Cathy Huyghe, is the head-line speaker this year. This will be the first visit to South Africa for Huyghe, who is also a wine columnist for Forbes and who has written for the Harvard Business Review. Co-founder and CEO of Enolytics LLC, she consults globally on big data to wine companies, is a digital media specialist, and has authored wine books. “We are also thrilled to have the talented Wandile Mabaso, a young and internationally travelled Soweto-born, French-inspired chef, who is currently disrupting the culinary scene in Johannesburg, confirmed as speaker. He’s also known as South Africa’s French cuisine ambassador, having worked alongside many famous French chefs, like the legendary Alain Ducasse who holds an incredible 21 Michelin stars. Wandile

was also mentored by the world-famous chef, Olivier Reginensi,” Biggs states. Biggs elaborates: “Wandile is passionate about sharing the skills he’d learned while working as chef across the globe, from the Mediterranean, to Miami, New York and Paris, as well as during his time back here in South Africa. Conference delegates can look forward to an energetic presentation from him. He’s sure to disrupt and challenge entrenched ideas so we can open our minds and allow for innovative thinking.” Other speakers at this year’s conference include online story-teller Chris Joubert, and Spicer de Villiers, who owns A Single Thread, a boutique communications agency that is active in local wine; Dr Donovan Kirkwood, an ecologist and biodiversity conservation specialist; as well as chef and foraging specialist Kobus van der Merwe, who with his intensely local and seasonal focus has developed a cuisine that completely embodies and

evokes the wild and dry West Coast. Also to feature are Dr Serge Raemaekers, a specialist in marine biology who has developed a unique value chain bringing freshly caught fish to Cape Town’s top restaurants; Tim Harris, chief executive officer of Wesgro, who also sits on the board of Silicon Cape, Cape Town’s technology promotion initiative; Peter Greenwall, an author and entrepreneur; and Marisah Nieuwoudt, wine tourism manager for VinPro. Trainees and professionals working in the Cape’s wine, food and tourism industries are advised to register early to attend the conference. A fee of R4 400 (excl. VAT) per delegate will apply for registration, while students will only pay R1 750 (excl. VAT) per person. Special discount is available for SAACI, SATSA, SITE and Cape Town Tourism members. For more information on the conference, or to register online, visit www.wineandfood.co.za.

Spier Wine Estate Conference - Manor House aerial view

SPIER HOTEL & WINE FARM

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CONSCIOUS CONFERENCING

The historic Spier Hotel & Wine Farm in Stellenbosch is constantly striving to find innovative ways for its business to have a positive social and environmental impact – and this very much embodies its approach to events, which it calls Conscious Conferencing.

y hosting your event at Spier, you’ll be helping to uplift communities, support local businesses, contribute to staff wellness and benefit our environment – all the while treating your delegates to a great experience. Just 40 minutes from Cape Town, and 20 minutes from the airport, Spier offers 12 different meeting venues that can host large and small conferences, as well as business meetings, workshops, seminars and exhibitions. The venues include a 430-seater auditorium, three meeting rooms in the 1822 historic Manor House (which has an oakshaded courtyard adjacent to it) as well all as three river- and mountain-facing conference rooms which can be used separately or combined to seat 250 delegates. In addition to Spier’s Eight restaurant (which can be booked for private use), there are a variety of picnic spots and outdoor spaces for cocktails or dining. Comfortable, country-style accommodation is available for delegates in the four-star, 153-room Spier Hotel (which also has a boardroom for meetings).

On the plate Spier serves wholesome and delicious food, fresh from the farm, that pairs perfectly with its award-winning wines. Underscoring this is the belief that the natural flavour of food should speak for itself, so expect a conferencing menu that is seasonal, uncomplicated and creative. Beef and pork come from grass-fed animals reared on Spier’s pastures, along with delicious eggs laid by happy hens that scratch around freely in the fields. The animals are reared without the use of antibiotics or hormones. As a participant South African Sustainable Seafood Initiative (SASSI), Spier also promotes sustainable seafood choices.

Conferencing at the Manor House Courtyard

Ever greener While Spier has long offered sustainablyminded conferencing solutions, it is setting the bar even higher following a R1-million refurbishment of its facilities. The upgrade includes the installation of temperature-regulating glass sliding doors at the centre’s entrance and soundproof double doors for its Tamboers Lounge, as well as water-saving motion-sensor taps and waterless urinals – adding to the farm’s already 400 water-saving devices. Spier also recycles more than 97% of solid waste and 100% organic waste and black and grey water (the treated water irrigates the garden and grounds). Delegates are kept refreshed with filtered tap water and the Water From Air™ machines harness the atmosphere’s humidity – served in recyclable glass bottles. Pens and notepads are made from 100% recycled paper, with leftover stationery going to deserving schoolchildren in nearby communities. As part of Spier’s commitment to a self-sufficient and sustainable future, a solar power system was installed in August

2017 on the Spier Conference Centre roof. The system generates electricity from the sun and offsets approximately 40% of the Conference Centre’s annual power usage.

Get involved In partnership with Pack for Purpose, Spier has selected three social development projects which guests can make a contribution to. If you have spare space in your luggage, you could make a huge difference by packing in a donation of stationery, games, sports gear and soccer balls.

Contact details are: Spier Hotel & Wine Farm Tel no: 021 809 1100 Email: conference@spier.co.za Website: www.spier.co.za

JOHANNESBURG EXPO CENTRE

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TOP TIPS TO ENSURE

THE GROWTH OF AN EXHIBITION By Craig Newman, CEO of the Johannesburg Expo Centre.

t’s never as simple as ‘If you plan it, they will come’. The event world is unpredictable and the old adage of hosting a party and being nervous no one will show, only on a much larger scale, is true for those of us in the industry. To plan and execute successful events time and time again can be painstaking no doubt, but if there’s anything I’ve learned in my almost two decades of doing this, it’s to treat each event as though it’s the first.

#1 You’re only as good as your last execution It’s easy to become a victim of your own success. Once you have given people an exceptional experience, that’s all they will want. Anything less and you’ll know all about it on social media or in the press. Consistency is crucial in this game and the way to achieve that is to pay equal attention to every single detail - event after event.

#2 Keep the theme relevant to the times Event goers and customers like to be on the pulse of what’s hip and happening. From the décor to the food to the entertainment, keeping your event on trend or “lit” is pertinent when it comes to talk-ability and buzz. Whether it’s the pinkest gin at your bar, the latest in Vegan catering or an awardwinning speaker; plugging into the signs of the times will go a long way in keeping those feet rushing through your doors.

#3 Use state-of-the-art technology Whether that is a seamless parking experience using license-plate recognition technology or bots that are taking coffee orders at registration, there is no doubt that the latest technologies and innovations will set your event apart from the rest. And of course you must ensure that people can get online, because no event actually happened

if it wasn’t “instagrammed”, which is why the Expo Centre has free WiFi in all halls.

for the whole family, is what will keep them coming back year after year.

#4 Tie events to popular celebs or influencers.

#6 The hygiene factor

Social media plays a big part when it comes to the court of public opinion. By inviting or partnering with certain personalities that speak to the theme of your event comes the opportunity to leverage their social media currency. If you don’t already have relationships with brand ambassadors, get on the social wagon soon and start making new friends.

At the end of the day, a good event is also about the basics which is core to the work we do here at the Expo Centre. Having a strong maintenance team and systems in place to ensure the grounds are well kept, clean and the facilities work like a welloiled machine is essential.

#5 Make it an immersive experience People want to touch, feel and explore. They want to be a part of the action. We see this all the times at events like the Rand Show, Ultra SA, Classic Car Show to name a few. Being immersed in an experience, whether it’s an interactive cooking demonstration or fun rides

For this and more on the world of events, stay tuned to: Facebook: @jhbexpocentre1 Twitter: @jhbexpocentre1 Website: expocentre.co.za

Craig Newman, CEO of the Johannesburg Expo Centre.

JSE

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A VENUE OF DISTINCTION Imagine hosting your conference at the largest stock exchange in Africa and opening your event with a South African market open. Imagine the gravitas that a 130 year heritage could add to your seminar. Imagine no longer…

JSE FACT FILE Venues • Atrium (includes bar and entertainment area) (180 pax) • Auditorium (145 pax) • Executive dining room (22 pax) • Meeting/breakaway rooms (20 pax each)

e offer a selection of sophisticated venues for conferences, meetings and events which includes an auditorium, our distinctive foyer and a media hub. The media hub comprises of studios in Johannesburg where clients can access media powerhouses. Usher your guests into an impressive foyer which boasts a state-of-the-art wallboard, electronic signage and ticker welcoming guests and imparting a heightened digital experience to your event. Our Auditorium is a tiered theatre, fully fitted with advanced technical equipment, and accommodates 145 delegates comfortably. Our Atrium is a flexible, spacious area that can be transformed into a theatre to accommodate 200 delegates, as a conference room, banqueting room, exhibition space or an open networking venue. We have additional meeting rooms that can be used for breakaway sessions and working groups. Your delegates can end the day with a networking cocktail event in our entertainment area. What adds to the uniqueness of our venue hire is that we have a full bouquet of suppliers you would require to run a successful event. From catering to

technical sound and media equipment hire, we offer it all. In addition to the infrastructure, including cabling and technologically advanced equipment, the venue has an onsite sound engineer and technicians to ensure everything runs smoothly. With this, you will even be able to web-stream your conference to delegates around the world. The eventing team takes care of client relations and are familiar with all of the necessary security, risk management and political protocol required when hosting high-ranking government officials and dignitaries. Some additional extras we offer are branding opportunities for clients on our screens and photography. With over 70 years of combined eventing experience, your event could not be in better hands; says JSE Events Manager, Rachel Jowahir. One of the most exclusive offerings is the opportunity to host a market open to mark the opening of your conference. Other exchanges around the world ring the bell to open the market but at the JSE, it’s celebrated in a uniquely African way that embodies the true African spirit, with traditional instruments such as the kudu horn, vuvuzela and drum coupled with traditional ululating.

Services • Set-up • Standard AV • Optional extras (wide range of tech) • Webinars • Road shows • Market opens • Videography • Value-added products (e.g. videos) for results presentations • Wallboard advertising • Free-standing touch screen • Catering Contact Tel: (011) 520 7131 Email: companyservices@jse.co.za Web: www.jse.co.za

The JSE Training Academy also offers a range of short courses for businesses keen to learn more about requirements for listing, finance, market data as well as investor relations training, insights and collateral development, media training, roadshows, and analyst research report hosting. You can make this a reality and transform your conference into a unique experience with the JSE.

EXHIBITION FREIGHTING G.S.M

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SUCCESS AT AFRICAN UTILITY WEEK, THANKS TO

EXHIBITION FREIGHTING GSM

Jacqui Nel and her team faced huge challenges at AUW, but their skills and experience ensured happy clients and a successful show.

What kind of goods did you facilitate the import of, and what was the scale of the project? African Utility Week is all about power, therefore some of the items imported for the event were generators, transformers, insulators, meters, display material, and brochures. It was a big project as there were not only goods coming from overseas, but also from within South Africa

How many people were in your team? Our team consisted of three managers and 61 staff.

What are the specific challenges that come with this event? The exhibitors did not bring their tools with them. We carry an extensive tool box, however this year there

were specific tools needed to take panels off the transformers and to get to the bolts on the pallet.

Please elaborate on an interesting challenge that you overcame. Knowing how to and actually managing a high volume of unexpected clients while you’re busy with your pre-booked and paid clients was a major challenge, as we are expected to multiply ourselves and our services. We allocated staff for deliveries we expected, and also for any late requests. As soon as we were busy with one, then a non-paying exhibitor would ask if we could come and reposition their generator. While they promise “it will only take five minutes”, it never does because there is heavy-duty moving equipment involved. My staff explained to me that they gathered quite an audience during this process! The delay caused

another exhibitor to wait longer than expected, which had a knock-on effect. Luckily we have an expert team and everyone was happy in the end. Another challenge that my team faced was the de-crating of items, as some of them arrived with very poor wood and the exhibitor had no tools to open their crate, and we were then forced to use a crowbar, which damaged the wood as we started pulling the nails out. At the time the exhibitor was so thankful, but the fact remains that they need an undamaged crate to return their goods. We can offer them two options: the first is selling them a new crate, and the second is repairing the original one. Suddenly no one wants to make the decision! Breakdown begins, and all items must be repacked back into their original packaging. It’s at this point that the client begins to stress about the team damaging the original crates.

The team learns to work under pressure and learns valuable life skills. Most importantly, they learn to communicate with exhibitors, and keep them informed on our progress.

EXHIBITION FREIGHTING G.S.M

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What do these challenges teach your team? Life never goes as you’ve planned on paper. The team learns to work under pressure and learns valuable life skills. Most importantly, they learn to communicate with exhibitors, and keep them informed on our progress and when or how long they should wait to be serviced. Also, to keep the communication as accurate as possible.

How has this event made your team stronger? They had learn to communicate with each other, listen to each other’s suggestions, come up with a solution and work as a team. They learnt to go the extra mile for the client, no matter what as the show must go on. It made them stronger as people, and this made the team stronger.

Why should other clients look to EF-GSM for similar needs? Ef-gsm is an exhibitor’s turnkey service for all their cargo requirements. The pre-booked clients were happy with the way we attended to them: from meeting their drivers on arrival, to advising how we would offload their items off the vehicle, to how long it would take us to move the unit/s to their stand and position the item.

1. Our fundamental knowledge of the entire Freighting and Logistics industry empowers us to excel at our service to our clients. 2. We receive the shipment after we’ve advised you when your goods need to arrive on South African shores, either by air/sea freight 3. We take care of all customs and clearance procedures 4. We store your goods upon arrival until delivery to the event 5. We communicate with you all the way until you arrive to receive the delivery of your goods onto your stand/booth 6. We take care of the empty case storage when applicable.

It really highlighted the fact that it is vitally important to use the companies that are veriﬁed by associations such EXSA. It is essential to work with a company that has vast experience in the ﬁeld.

We’ll literally go out of our way to ensure you have a successful exhibition. This reminds me of an exhibitor, whose hopes and options were all but exhausted. They had booked forklift services with us, however they had a shipment that was detained at customs and their clearing agent told them “there was nothing they can do”. We stepped in with our knowledge of custom procedures, made a few calls and we were able to bring back lost hope and suddenly there were options to consider. The shipment was released, however the complications grew, as it was realised that the item needed rigging from the roof and an engineer’s certificate. They were gravely disappointed as this was their focus piece at the exhibition. It really highlighted the fact that it is vitally important to use the companies that are verified by associations such EXSA. It is essential to work with a company that has vast experience in the field.

NEWS

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CAPE TOWN AND THE WESTERN CAPE GEARS FOR GROWTH

Deloitte, in partnership with Wesgro, hosted their second Gearing for Growth Seminar in Cape Town.

ith the objective of proposing and identifying best practice and insights to support renewed growth of the South African economy, Gearing for Growth is a series of four flagship executive seminars that enable the sharing of intellectual capital between local and global industry thought leaders. While poverty, inequality and unemployment are key challenges in the economy, there is still disagreement between industry specialists surrounding the necessary steps needed to be taken to rectify these issues. The seminar provided a platform to unpack ways in which to practically and pragmatically drive inclusive economic growth in the South African economy. The line-up included Wesgro CEO, Tim Harris, who explored the pertinent question of What is the Cape economy’s future – Industry or Services? “We have a services economy with a strong manufacturing base. While farm and food products still dominate our export basket, recent foreign direct

investment has been made into services and energy,” commented Harris. With Agriculture being a key component of exported manufactured goods, Harris spoke of the convergence between industry (Agri-processing) and services (Agri-tech) and how there are opportunities for further growth with the eve of the 4th Industrial Revolution. Further to this, Harris stressed that tapping into the rest of Africa will be key for the province’s future growth. Highlighting the Western Cape’s competencies, Harris added, “The Cape’s economy is the 7th largest in Africa, boasting the lowest unemployment rate in the country - the Cape is a place of hope.” Addressing the key theme of the seminar, Professor Robert Lawrence - the Albert L. Williams Professor of Trade and Investment at the John F. Kennedy School of Government at Harvard University, followed with a presentation on Achieving the elusive trinity of (re)industrialization, productivity and employment. Drawing on a global perspective, Professor Lawrence unpicked the manufacturing productivity dilemma,

stating how rapid productivity growth leads to fewer employment opportunities. Professor Lawrence warned, “Although South Africa faces its own unique issues, there are powerful global structural trends driving the economy that cannot be ignored.” Stating that although economic growth is imperative, manufacturing value add should grow proportionately, even if employment share declines. Professor Lawrence further stressed that export competitiveness will be crucial to future growth of our national economy. Wrapping up the seminar Dr Martyn Davies, Deloitte’s Managing Director for Emerging Markets & Africa, posed two thought-provoking questions to the room: “The velocity of our lives has increased exponentially through technology and other factors. How do we take a macro strategy down to the individuals, the smarts in the room that can tap into the global opportunities? South Africa has a tendency to be introspective - maybe the world has changed and we need to change with it?”

The seminar provided a platform to unpack ways in which to practically and pragmatically drive inclusive economic growth in the South African economy. Hout Bay, Cape Town, South Africa © Thomas Schekalla via Unsplash

SPOTLIGHT

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PUT YOURSELF FIRST AT

CLOS MALVERNE

Clos Malverne provides a haven for the work-weary, and reminds us of our need for self-care.

he complimentary bottle of delicious Clos Malverne Brut Reserve chilling in the ice bucket is the first indication that guests are in for some serious R&R. The rooms are large and natural light is abundant, but for those in need of a good night’s sleep, the blackout curtains create a womb-like environment that encourages more than an eight-hour rest. With nothing but the occasional moo from furry neighbours, it’s safe to say that Clos Malverne is an oasis of tranquillity. But before guests are soothed into a splendid slumber, a meal awaits. This isn’t a regular food and wine pairing; it’s a

gastronomical joyride whose sole aim is to send the eater into a state of pure bliss. To start, I selected the smoked salmon terrine with orange glazed prawns, lemon melba and pea shoots, accompanied by a generous serving of the estate’s own Chardonnay. The panoramic view of the vineyards with the spectacular Stellenbosch mountain ranges in the distance makes for an exquisite feast for the eyes while the others senses are engaged. The second course was an exotic mushroom and parsnip soup with truffle dust and feta croquettes, paired with a glass of Clos Malverne Cabernet – a partnership so divine that conversation

stopped and I was only brought back to terra firma by the arrival of the third course. The line fish was accompanied by prawn bisque cream, salt and pepper calamari, mashed potato and salmon caviar, paired with a Sauvignon Blanc of a rare and memorable quality. This course proved to be my favourite, but the race was a close-run thing. To end the meal, a pecan nut tart with carrot cake ice cream and honeycomb, served with a glass of Pinotage Le Café, proved to be my undoing, as I weaved unsteadily - and in a trance of culinary ecstasy – to the spa, where the powerful hands of the estate’s masseuse brought me back to life. With an abundance of incentive activities to choose from in our diverse and fast-paced country, relaxation and recuperation is often overlooked. With business-people and event professionals living in a constant state of urgency, perhaps the element of self-care should be higher on the agenda. Yes, adventure, touring, and the need to experience every trend is valid, we must be cognisant of our own health and wellbeing. It took 24 hours at Clos Malverne to remind me of that fact. To dine, relax, and celebrate, visit closmalverne.co.za

FEATURE

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THE STATE OF

CONFERENCING Natasha Skoryk asked some of the business event sector’s major players what the state of conferencing is in 2018 South Africa.

espite plenty of economic woes, a decline in international events, and shrinking budgets, experts in the industry all appear to agree that the future of

conferencing in South Africa looks bright. It is vital for the industry to innovate – by integrating technology and ‘greening’ one’s practices – and to continue building “brand Africa” to

ensure that we become a more attractive destination for foreign international events. Government spending on the industry also needs to increase in order to see growth in the sector.

The market is also currently characterised by price wars which is going to have a negative effect on the industry in the long term as price slashing can very easily lead to a general drop in the quality of the products and services the country provides.

Bronwen Cadle De Ponte General Manager, CSIR ICC “The meetings sector is South Africa is currently characterised by a rapid rise in the number of new conference venues coming onto the market. As a country we need to improve our destination marketing in order to attract a bigger share of the global meetings market

to ensure that the investment in new facilities is sustainable and contributes positively to economic growth. The market is also currently characterised by price wars which is going to have a negative effect on the industry in the long term as price slashing can very easily lead to a general drop in the quality of the products and services

MBA World Summit 2018 delegates enjoy some downtime during their packed itinerary.

the country provides and is reputed for. I believe that growth in the local market is going to be difficult up until national elections in 2019 however, on a positive note, our industry is becoming more aware of good governance and ethics which should see improvements taking place in the reputation and professional recognition of our sector.”

FEATURE

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Growth potential is high, with lots of people developing their own conferencing facilities. Many new facilities are owned by young entrepreneurs, and their energy and vibrancy is evident in the style of architecture.

example going the recycling route, but unfortunately the market is cutting down on expenses, opting for cheaper “The conference industry has been public institutions such as universities, and opting for three-sleepers instead of unpredictable and it’s not easy to single rooms. Growth potential is high, forecast anymore because of the economy. Venues have become more with lots of people developing their own conferencing facilities. Many new facilities innovative with their offerings, for

Koketso Menong, Managing Director, The Main Okasion

are owned by young entrepreneurs, and their energy and vibrancy is evident in the style of architecture. This will ensure that local venues remain on par with the rest of the world even – or even set the trend. But unfortunately nothing is guaranteed, especially in such a fluctuating economy.”

Our forecast is that the positive pressure to update approaches to learning will result in better session formats and more engaging conferences. And we live in hope of free, reliable Wi-Fi!

Keith Burton Managing Director, African Agenda “African Agenda is bullish about the state of conferencing in South Africa. We have faced challenges for sure, from decreased sponsorship, to a more competitive space making it more difficult to reach delegates through the noise,

to those insidious hashtag hijackers. “We anticipate growth in our own company, in size as we scale up to meet our conference and association workload demands, and in professionalism as we take advantage of education and training opportunities through IMEX, IAPCO, and PCMA.

“We expect continued decline in room block uptake due to increasingly competitive alternative channels. Our forecast is that the positive pressure to update approaches to learning will result in better session formats and more engaging conferences. And we live in hope of free, reliable Wi-Fi!”

The amount of business placed by the PCO Alliance Network members between March 2017 and March 2018 exceeded the amount of business placed the previous year which is a clear indication that, for our members, business has been successful.

Jacqueline Stumke Founder, PCO Alliance Network “The amount of business placed by the PCO Alliance Network members between March 2017 and

March 2018 exceeded the amount of business placed the previous year which is a clear indication that, for our members, business has been successful and continues to grow.

I therefore believe that we, as a group, are servicing our clients in a professional and pleasing manner and I trust that this will continue to be the trend.”

FEATURE

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Because budgets are tighter now, things like having three days to set up an event are a thing of the past. Now, fewer set up days are budgeted for – event organisers would rather pay the overtime than the fee for an additional full day set up.

Shaun Bird General Manager, Sandton Convention Centre “There is a lethargy in the exhibition market, exhibition organisers are focusing on consolidating the shows they have rather than expanding into new shows. The exhibition industry is sitting at the

same level it was in 2015 and 2016. The conference market is looking for efficiencies and this is something that the industry is going to have to face up to sooner rather than later. Because budgets are tighter now, things like having three days to set up an event are a thing of the past. Now, fewer set up days are budgeted

for – event organisers would rather pay the overtime than the fee for an additional full day set up. The conversion rates are down in terms of business across the board. There is massive interest but a hesitation in signing on the dotted line, but I think we will see conversion rates improve in the second half of 2018.”

The conferencing and events industry is an ever-evolving and growing industry with organisers placing greater value in accommodating and flexible venues with knowledgeable and experienced staff.

Leniese van der Merwe Marketing Manager, Gallagher Convention Centre It is a very exciting time for the conference and event industry in South Africa with event organisers continuously looking to innovate and improve the experience for delegates. The last year has shown conference

organisers to be creative amidst budget constraints, with a greater focus being placed on customising events to the hosting client’s brand. Time has also taught that event organisers are placing more focus on the menus that they select, making sure to cater to all delegate’s dietary requirements. A greater consciousness of the

importance of adhering to Health and Safety regulations and the consequences of not being compliant has also become evident. The conferencing and events industry is an ever-evolving and growing industry with organisers placing greater value in accommodating and flexible venues with knowledgeable and experienced staff.”

FEATURE 13

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These big ticket events or conferences typically come from government departments and international shores and we are seeing a decline in South Africa as a big international destination.

Craig Newman CEO, Johannesburg Expo Centre “The state of conferencing and exhibitions in this country is undoubtedly in a healthy place. All the vital signs are there from the premier facilities and state-of-the-art technology to expertise and experience, South Africa’s track record speaks for itself. “A testament to this for us right here at The Expo Centre has been the execution of two incredibly successful events in the past

six months; The ANC policy conference and elective conference in July and December last year respectively. Where else can you host 7 000 delegates a day for five days? We served 14 000 quality meals a day for five days at both conferences seamlessly. Only the Johannesburg Expo Centre can

do we sustain this level and scale of business to ensure the growth of the industry in the country as a whole? These big ticket events or conferences typically come from government departments and international shores and we are seeing a decline in South Africa

handle that kind of volume in South Africa and we pride ourselves on that capacity. “But of course the industry has challenges too, one of these being how

as a big international destination. It is crucial that we attract more governmental spending and resuscitate the international interest to sustain and grow the industry.”

A challenge SAACI is tackling head on is the driving of professionalisation throughout the industry. As industry role players we must individually and collectively insist on the highest industry standards and best practices.

Rudi van der Vyver Chief Executive Officer, SAACI “2018 has seen stable growth throughout the business-events industry in Southern Africa. The value that business events offer to the larger economy is being highlighted more and more. The challenge however as

with many growing sectors is the proverbial “jumping on the band wagon” by market entrants who do not necessarily have the skills or professionalism to be a positive contributor to the industry. A challenge SAACI is tackling head on is the driving of professionalisation throughout the industry.

As industry role players we must individually and collectively insist on the highest industry standards and best practices. To ensure continued growth it is vital for us to protect and drive the strengthening of brand Africa as an attractive, safe, world-leading business-events destination.”

Tel: +27 (0)21 426 2727 E-mail: pziets@folio-online.co.za / projects@foliotranslations.com Web: www.folio-online.co.za Facebook: facebook.com/folioonline Twitter: @Folio_Online

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Our business comes from return visitors, mostly smaller groups of corporates and associations, and during the water crisis we were vigilant about communicating our watersaving measures.

Gary Koetser and Glyn Taylor Joint CEOs, Century City Convention Centre “The repercussions of the negative press over the past few months have had a significant impact on the hospitality industry. International headlines highlighting the water crisis in the Western Cape, coupled with political instability, the threat of a long-term local currency rating downgrade and

the outbreak of listeriosis, did raise anxiety and was difficult to mitigate. However, this has been both a challenge, and a success for us. A challenge, in that a large percentage of conferences, particularly International Associations, tend to book a year in advance. We believe that the repercussions of large international bookings will only be felt in the coming year. Having said that, much of our

business comes from return visitors, mostly smaller groups of corporates and associations, and during the water crisis we were vigilant about communicating our water-saving measures. We said from the outset that our clients wouldn’t face a “taps running dry” scenario with us. We foresee a growth in smaller corporate and association group bookings (600 pax) and we anticipate a decline in large, international bookings into Q1 of 2019.”

We need to be the stage where meaningful dialogue and discussion can take place; we need to be the setting which catalyses progress and advancement; we need to provide the platform for the ‘meeting of the minds’.

Lindiwe Rakharebe Chief Executive Officer, Durban ICC “The conference industry in South Africa has had its ups and downs like all sectors in the country. The national economy is still struggling to show any meaningful signs of growth and we are fortunate to have the advantage of the incoming international business to supplement

African Agenda © iFlair Photographhy

the national business levels. “We have to constantly consider how we can best impact the lives of our communities and deliver greater benefit through our role in the larger economy. As an industry we can play a significant role in providing the platforms where solutions can be found to some of the challenges facing

society, both locally and internationally. We need to be the stage where meaningful dialogue and discussion can take place; we need to be the setting which catalyses progress and advancement; we need to provide the platform for the ‘meeting of the minds’ which can creatively resolve these complex challenges, both locally and internationally.”

African Agenda © JF Van Vuuren

FEATURE 15

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Image courtesy of Sandton Convention Centre

Challenges equals opportunities. We are serving a progressive industry and a dynamic client base. Keeping up no longer cuts it, it’s about surfing the leading edge. Industry professionals are challenged by the speed and extent of progress.

Pieter Swart Managing Director, Conference Consultancy South Africa “Challenges equals opportunities. We are serving a progressive industry and a dynamic client base. Keeping up no longer cuts it, it’s about surfing the leading edge.

Industry professionals are challenged by the speed and extent of progress. Our world changes with every breath. Ironically, this became the expectation and norm for success. Understanding the main influencers of change and looking to the future impact of social-,

economic-, environmental-, politicaland technological advances is key to sustainability modelling, for us and our clients. These insights will drive resilience at a time of uncertainty and will open up opportunities for innovation and growth.”

Videoing and posting online giving conferences a longer shelf life and exposure is a definite trend as are very user-friendly apps that are fully visual and represent an event totally giving space for sponsors to be involved.

Stephanie Moss Director, Solutions Group “Solutions Group has found the last year or so to be a good growth period in all avenues we have focused on – there’s that saying ‘energy flows where attention goes..,’ – in particular, in the B2B type conference market. One has to be extremely on point and focused – clients want to be informed and want more detail than ever before. Live streaming has been a big growth

area for Solutions Group. Videoing and posting online giving conferences a longer shelf life and exposure is a definite trend as are very user-friendly apps that are fully visual and represent an event totally giving space for sponsors to be involved, voting facility and general interaction. We see an upturn in the amount of TED type talks we use at conferences instead of standard motivational/inspirational speakers. We keep trying to use unusual venue

spaces, unusual conference set ups and deconstruct the conference ambiance and format from what it has traditionally been. We find budgets are better but with a demand for quality and results. Compliance and procurement is challenging and demanding but part of doing big business these days. Conferencing in South Africa and beyond looks bright for Solutions Group going forward!”

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Forever Living Global Rally at SCC © Forever Fotos

Technology is the key factor driving and supporting all of these industries; not withstanding our own industry. We have a number of technologies to tap into right now which can totally transform the way we connect.

Zelda Coetzee-Burger, Conference and Event Specialist “Technology is the future of business tourism. Being an organiser and consultant, I have this wonderful privilege of catching a glimpse into many varied industries and disciplines. The one thing I know for sure,

is that right now technology is the key factor driving and supporting all of these industries; as well as our own industry. We have a number of technologies to tap into right now which can totally transform the way we connect with our delegates and our clients. Artificial

intelligence (AI) is currently the big wave in event technology. And soon, software will predict the mood of delegates by reading facial expressions and body language. This will lead to more efficient event check-in, attendee feedback, and improved on-site security. Bring it on!”

Collaboration is more than just supplier relations. After 20 years in this crazy, wonderful, ever changing business of meetings and events, I’ve learnt that working with collaborators is both strategic and ultimately that much more fun.

Gwynneth Matthews Managing Director, Southern Cross Conferences & Events “Collaboration is more than just supplier relations. After 20 years in this crazy, wonderful, ever-changing

business of meetings and events, I’ve learnt that working with collaborators is both strategic and ultimately that much more fun. Now more than ever, clients globally are looking for comprehensive solutions that

contribute to their delegate experiences and their bottom line. What’s worked for us is identifying partners who bring skills to the mix that would cost us too much to develop in house. It’s a winwin formula, for us and our clients.”

ITOO

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ITOO: INSURANCE FOR EVENTS

About ITOO ITOO is a specialist Underwriting Management Agency focused on liability, special and emerging risks underwritten on the Hollard Insurance licence. We have our origins in the Hollard and Etana Insurance Companies and have been a team since 2006. We have experience-driven specialists, a knowledgeable, proficient team, and a nationwide footprint with a growing African presence. We have a specific interest in events liability and offer a flexible, event-specific policy that provides protection to event organisers and planners.

Why we matter to the events industry:

Some of our events include:

Lack of proper insurance cover for an event can mean financial ruin for a company should a valid claim arise. Consumers are more litigious and even with the best of efforts to avoid accidents, they can happen. Without the correct insurance, the event organiser would have to have sufficient funds to pay and/or defend a claim themselves. Cover is needed even where the organiser may not be liable as good-quality attorneys still need to be appointed to defend the thirdparty claim. The cover must be suitable for the particular event and at the correct level to ensure that the organiser is protected in the event of a claim and both the liability and the legal costs are covered.

• • • • • • •

• • • • •

SA Fashion Week The Hockey World Cup Fill up FNB - Cassper Nyovest Comrades Marathon The Parkruns Emo celebrates 30 years concert The World Federation of Occupational Therapists Congress International Franchise Exhibition Hollard Juma and Jura Wild Series Trail Mountain Bike Challenges Xina Solar One Plant Launch Mommy and Me Expo

Meet the Team

Janine Lamprecht, Event Underwriter

Tel: +27 21 880 8800 | +27 11 351 2104 Email: janinel@itoo.co.za | melitat@itoo.co.za Website: www.itoo.co.za

Melita Thurling, General Liabilities Product Champion

Services: We cover a wide variety of types of events such as: Conferences, corporate functions, launches, promotions, trade shows, exhibitions, shows, festivals, concerts, wine and whisky tastings, and sports events. Our product is event focused and caters for the specific attendant risks such as : • public liability • food and drink • products • temporary structures • spread of fire • emergency medical costs • damage to the venue. We have knowledgeable and experienced underwriters. We have insurance capacity and risk appetite for small and large events. We offer quick turn-around times and our claims team are well resourced and professional.

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High standards of safety and compliance must be adhered to before, during, and after potentially hazardous entertainment acts.

AVOIDING DISASTER Natasha Skoryk chats to industry experts about the planning that goes into avoiding and mitigating disasters.

outh African law is fairly strict when it comes to safety regulations. “An event safety management plan must comply with the requirements set out in SANS10366,” says George Skazikis of Event Solutions. This means that safety officers already have a pre-determined starting point when they start to plan for any event: “We have a basic template we work on and tailor it to each event. Depending on the event, we may have to do additional research in order to cover the event needs. There are many different types of events with different hazards and planning needs.” Some of the other laws and regulations to consider, according to Leniese Van Der Merwe of Gallagher Convention Centre, include but are not limited to: the Occupational Health and Safety Act (Act No. 85 of 1993), Compensation for Occupational Injury and Diseases, Construction regulations, Sports and Recreational Events Act (2009), Gas Installation Regulations, Food Safety & Hygiene Regulations, SANS10085 Scaffolding, SANS50362 Personal Protective Equipment against falls

from heights, SANS1475 Portable Fire Extinguishers, SABS0400 National Building Regulations and, of course, the extensive local by-laws. These stringent government measures ensure South African venues and event providers are always held to account – and that visitors to events are protected. Safety standards in South Africa fall in line with those in other parts of the world. “[Our] standards are on par with international standards. It is more about enforcement/compliance,” says Skazikis. While it may be hard to police some of South Africa’s more remote locales and venues, when it comes to South Africa’s bustling metropoles, like the City of Cape Town, enforcement is incredibly strict and so adherence is very high. “We have had very few close calls, and that is due to strict enforcement by the City of Cape Town of all legislation and by-law, planning from our side and experienced safety officers on the ground,” Skazikis adds. The latter is very important, because at the end of the day it is the staff on the ground that will be implementing the policy, and responding to the various threats and issues that might arise. As

part of the global trend, many local venues have recently focused on increasing the amount of attention paid to visitor and participant safety. For instance, five years ago, Gallagher Convention Centre decided to start a department devoted solely to Health & Safety and Disaster Management. This was an important move to ensuring consistent safety standards are upheld at all times. After all, Van Der Merwe says: “At Gallagher, the main consideration is the safety of all visitors to the property.” When it came to actually implementing that all-encompassing consideration, it proved vital to have a full-time staff devoted to the monumental task. “We identified that more focus should be on enforcing the relevant event safety regulations,” remembers Van Der Merwe. Having a full department means that Gallagher Convention Centre can devote time and attention to the huge range of health and safety challenges that can affect visitor safety on their premises: “Our Health and Safety department not only focusses on the important day-to-day safety on the Gallagher Convention Centre property but provides services ranging from creating

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floor plans, compiling event safety files, the submission of safety files and onsite inspections by the relevant authorities. Our Safety Officers endeavour to ensure that every event is compliant and that safe working practices are adhered to so event organisers can focus on the business of planning their event.” With so much to consider in order to ensure safety, it may be challenging to know where to start. What should the ultimate focus of an event planner be? “I would say type of event, venue, number of people in the venue, weather, and location. Again, the type of event will determine what

we focus on,” replies Skazikis. There simply cannot be a one-size-fits-all solution in an industry as dynamic and ever-changing as eventing. “A triathlon plan will be different to that of a dance event, for example,” Skazikis explains. South African venues and suppliers don’t want to have to diffuse situations with Hollywood-style flare and dramatics. “We once prevented a NYE event from going ahead due to high winds,” Skazikis recalls. These sorts of solutions are commonly seen as best – assess the risk, and simply cancel or move it to a different time or place if it is too dangerous to go ahead. Van Der Merwe says that at Gallagher

Event Solutions provides security to a range of event types

Convention Centre, though, they would rather “move heaven and earth” than ever cancel an event. This is not to say that they’ve never had close calls, but they always see these as learning opportunities. She adds: “We use every opportunity as a learning experience and a chance to improve, to ensure that no near misses are repeated.” At the end of the day, it is impossible to predict every eventuality. This is certainly not intended to be disheartening. It simply ensures that event organisers, suppliers and venues can always stand to learn a little more on how to ensure their guests, participants and visitors are safe.

Security staff provided by Event Solutions

Compiling event safety files, the submission of safety files and onsite inspections by the relevant authorities. Our Safety Officers endeavour to ensure that every event is compliant and that safe working practices are adhered to so event organisers can focus on the business of planning their event. Health and safety is of paramount importance at Gallagher Convention Centre

SPOTLIGHT

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FIVE GREAT REASONS

TO ATTEND SAACI 2018! 1. Learning opportunities: Thought leaders, industry experts, the latest in best practice, case studies and success stories will be shared across a range of sessions. Walk away feeling inspired, motivated and encouraged to implement new ideas into your business.

2. Networking with peers:

opportunity to raise your game and be seen as an expert in your field.

4. Sustainability: Sustainability has become a global trend, and as a founding member of the Event Greening Forum, SAACI is committed to practising and promoting best practices within the industry.

The SAACI Congress brings business experts, industry leaders, colleagues and prospects all together under one roof, providing you with the perfect place to meet people and form new relationships from which you could benefit in the future.

5. Have fun:

3. Raise your profile:

CONGRESS RATES

The SAACI Congress is the event of the year that is not to be missed. Whether you have a personal brand or an organisational brand that you want to grow, this event provides you with the

Delegate rates (1 - 20 July): Member R5 000 | Non-member R6 000 Visit the official Congress website for additional information: www. saacicongress.org/ #saaci #eventprofs

Being in business should be rewarding and fun. All work and no play can get old fast which is why the SAACI Congress has a great social programme that is fun, engaging and entertaining.

Rudi van der Vyver, CEO of SAACI

Raise Your Game This congress brings together professionals from a variety of conference industry sectors including conference and event organisers, events management companies, service providers and industry stakeholders representing government, venues, destinations and more. SAACI is focused on raising the bar in the business-events industry across all member interactions and in doing so, creating true, tangible value to our members and the greater industry in Southern Africa.

Registration Registration is required prior to the congress. This must be done before 20 July 2018, when registration closes. All delegates must be fully paid up prior to the congress to gain access to the scientific programme, networking sessions, awards evening and all the other great offerings lined up for this congress. Misty Hills Country Hotel, Conference Centre and Spa ÂŠ SA Conferencing

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PROGRAMME Sunday 29 July 09h00-15h00

Exco & Board meetings

15h00-16h30

Patrons’ Function

16h30 - 20h00

Sanibonani, Dumelang, Molweni - “Welcome to the Village”

Monday 30 July 06h00-07h00

Early morning activity - walk in the Misty Hills botanical garden with Horticulturist

07h00-08h00

Breakfast

07h00-08h30

Delegate Registration

08h00 - 08h30

New Villagers’ welcome - First Time attendees Indaba

09h00-10h30

Legotla 1 - Opening the Village: Including Minister of Tourism and the “Chief” of the Jo’burg Village

10h30-11h00

Refreshment break and interaction with exhibitors in their designated kraals

11h00-12h30

AGM Motivational Imbongi

12h30-13h30

Lunch

14h00-15h30

Legotla 2 - Entrepreneurship and SMME Development: Ignite sessions, followed by a village chat This session will feature a panel discussion of experts who are successful entrepreneurs – but who also own some battle scars. They’ll talk about how their companies attracted funding, acquired customers and grew over time. It’s through their setbacks and failures along the way that they were able to grow, and where you can learn.

15h30-16h00

Refreshment break and interaction with exhibitors in their designated kraals

16h00-17h00

Legotla 3 - Back to our Roots: find out about the new ways to contribute to sustainability Sustainable and Ethical Food – Lorraine Jenks, Hotelstuff It’s not about crystal-clutching hippie hubris. It’s not about me. It’s not about you. It’s about that, them and those. It’s about protecting and future-proofing our very existence. The planet is fine –we are not. Twenty years from now, our children will say “Hey, Mom, Dad! You knew. What did you do?” So, what did you do? What can you do? Once we understand the “why” – we instinctively seek the “what” - then discover the surprisingly simple “how”. Lorraine will explode the myths about starvation in Africa and about expensive, elitist organic, good, clean and fair food. Never let a crisis go to waste – Corne Koch, Wesgro UNESCO’s new World Water Development Report says that 3.6 billion people currently live in places that can suffer from water scarcity for at least one month of the year. It projects that the figure will rise to five billion—half of the world’s predicted 10 billion population—by 2050. The news of our possible predicament Day Zero went global within 24 hours, with news networks and social media showing pictures of empty dams and people standing in queues for water. The impact on business across various sectors was immediately felt. How can we as a destination not let this crisis go to waste?

18h30-23h00

Dinner and networking

Tuesday 31 July 06h00-07h00

Early morning activity – Yoga on the deck

07h00-08h30

Breakfast

07h00-08h30

Delegate Registration

09h00-10h30

Legotla 4: Technology and Digital Platforms for Events 101 of why digital and social media for your MICE business: William Price and Mqondisi Gumede, #HACKTOURISM In the last few years, social media and mobile have disrupted business and behaviour in many ways that no-one could have imagined. This is true for the tourism and hospitality space too, and also for professional meetings organisers and conference planners. Now, more than ever before, digital and social are becoming the key focus areas for delegates and organisers to improve engagement and increase value - before, during and after events. During their talk, they will focus on a few key principles and highlight a few must do best-practices to ensure that you and your next event don’t get left behind. You don’t have to be a digital marketing expert or a social media diva to get in on the action.

10h30-11h00

Refreshment break and interaction with exhibitors in their designated kraals

11h00-12h30

Legotla 5 - Beyond tourism: Legacy of big events, event qualifications vs certifications and experiences Beyond tourism: Legacy of big events What’s next, is tourism growth all we aim for? How do we create market access and business opportunities through business events? Join this session to discover the broader reach of business events and the opportunities for growth offered across the various platforms. Deep dive into the real business of events. Event qualifications vs certifications and experiences We are all professionals in the business events industry but are we driving and operating the industry as a truly professional industry in Africa? Learn from thought leaders and industry experts about the value of certifications in creating and driving a culture of professionalism. How does this affect you and what will this do for the industry?

12h30-13h30

Lunch

14h00-16h00

Final conference session: Announcement of 2019 Congress City and Venue and handover Motivational Imbongi

16h00-18h00

A villager’s farewell

CTICC

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CTICC CELEBRATES ITS 15 ANNIVERSARY, TH

CONTRIBUTION TO THE CITY, PROVINCE AND COUNTRY

The Cape Town International Convention Centre celebrated its 15th birthday on the 28th of June.

n its 15th birthday, the CTICC reflects on its success and contribution to the industry with some facts you may not know. In the last 15 years, the CTICC has: 1. 2. 3. 4. 5. 6. 7.

8. 9.

10. 11. 12. 13.

14.

Hosted almost 7 000 events. Contributed over R36-billion to the South Africa GDP. Contributed more than R32-billion to the Western Cape GGP. Created 107 293 direct and indirect jobs. Welcomed an estimated eight million people through its doors. Been a profitable and selfsustaining entity. Provided local community partners with venue sponsorship worth R5-million. Trained permanent and temporary staff to the value of over R10 000 000. Procured from small, medium and micro-sized enterprises to the amount of R994-million. Achieved a total number of over 16 million visitor days. To date hosted 557 international events. Played host to the 2010 FIFA World Cup final draw. Hosted the largest number of delegates – 12 300 delegates during the 19th World Diabetes Congress. Won the bid to host its biggest international conference, the World Ophthalmology Conference in 2022 with 15 000 delegates expected to attend.

“Cape Town has been continuously ranked the number one destination for international conferences in Africa in recent years and this success did not come overnight. It is the culmination of 15 years of consistent hard work, progressive thinking and innovation to make sure that the world’s greatest events and minds choose Cape Town as the place where they share and exchange knowledge. The success of the CTICC comes on the back of constant efforts to make progress possible. This indeed mirrors the City’s efforts to let the world know that we are open for business as a forward looking, globally competitive business destination,” said Patricia de Lille, Executive Mayor of the City of Cape Town. The Executive Mayor added: “There is no doubt that the CTICC has made a major contribution to this impressive ranking. Each year the CTICC contributes billions of rands to the national GDP but

more importantly it contributes to poverty alleviation by providing much needed jobs. It is for this reason the City, as the majority shareholder, invested R550-million into the construction of CTICC 2 as a sign of our confidence in the CTICC’s future.” Before the opening of the CTICC, there was no dedicated international convention centre that could play host to international large-scale gatherings including international academic, scientific and business conventions that could bring visitors, knowledge and investment into Cape Town. The CTICC has played a major role in job creation, boosting the economy and business tourism, knowledge sharing, and has made a direct impact on the meetings, incentives, conferences and exhibitions sectors through the events that it has hosted. “The CTICC has established itself as a

CTICC 1- 35th International Geological Congress

CTICC

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As part of the CTICC’s 15th birthday celebrations in June, the Centre celebrated with two of its local community partners, Ikhaya le Themba and Journey of Enrichment, and 100 children from Mitchell’s Plain Primary School in Mitchell’s Plain, and Yomelela Primary School in Khayelitsha. leader in its field not only in Cape Town and South Africa but in Africa and indeed the world. The contribution that the Centre has made to the local and national economies, coupled with the number of direct and indirect employment opportunities that have been created since our opening have had a positive impact on our city and country,” said Julie-May Ellingson, Chief Executive Officer at the CTICC. “The Centre has been a key driver of the region’s knowledge economy and provides the perfect platform for investment and shared ideas. Over the last 15 years, the CTICC has remained committed not only to maintaining and increasing our economic footprint but we also remain steadfast in our commitment to develop our staff as leaders in their fields through our training and development programmes, assisting local community organisations to which we pledge long-term support, and continuously introducing creative and innovating initiatives to decrease our carbon footprint,” said Ellingson. “The strategic approach that we have taken as a company shows in our results, and in the most recent opening of our new building, CTICC 2. We are positive that the new edition to Cape Town’s Foreshore can only bolster the economy, create more jobs and bring in even higher numbers of business tourists,” Ellingson added. The CTICC continues to build on its foundation, and with the opening of CTICC 2, the Centre is looking forward to enhancing the city’s economy, as it is now able to host concurrent

events across the two buildings. “Congratulations to the CTICC on their 15th anniversary. The CTICC has played an important role in developing the tourism and events economy of Cape Town and the Western Cape since its inception and has been responsible for the creation of thousands of jobs. With the addition of CTICC 2, we expect to see this economic impact magnified in years to come,” said Alan Winde, Western Cape Provincial Minister of Economic Development. Looking forward, the CTICC has secured some notable international events: the World Congress of Internal Medicine 2018, which takes place in October and which will bring 6 000 delegates to the Centre; the 18th International Congress of Endocrinology, which happens in December 2018 and will see 5 500 delegates attending the event; the World Ophthalmology Congress takes place in June 2020 and will see 15 000 experts descend on the CTICC; the International Congress of Human Genetics will be hosted in May 2021 and will bring 7 000 delegates; and the 18th International Congress on Immunology, which takes place in August 2022 and will bring 6 000 visitors. CTICC Board of Directors Chairperson, Hlompho Ntoi, commended the CTICC on its contribution and its reputation for service excellence. “This year we celebrate the 15th year of the CTICC’s existence. At its founding, the Centre was intended to cement the reputation of Cape Town as the continent’s leading business-tourism destination. The CTICC has achieved this goal and surpassed

many of its stakeholders’ expectations at the time of its establishment. The Centre has since its opening made significant financial and economic development contributions to Cape Town, the Western Cape and the country as a whole,” said Ntoi. “On behalf of the Board, I would like to express how privileged we are to be entrusted with the guardianship of this national treasure, and we look forward to the CTICC having a further positive impact in the future due to the new capacity that has been brought on board by the recentlyopened CTICC 2. This expanded capacity offers the opportunity for the Centre to grow, primarily through allowing clients to host larger events and the ability for the Centre to host multiple events simultaneously. I also commend Julie-May Ellingson and her team on their exemplary management of the facility and their oversight of the recent expansion. The team and its calibre puts the CTICC in a strong position to capitalise on the growth opportunities made possible by the expansion,” he said. The second phase of CTICC 2 is currently underway. This will include the construction of a sky bridge connecting CTICC 1 and CTICC 2. The addition of the sky bridge between CTICC 1 and CTICC 2 will enhance the flow of foot traffic and allow the Centre to run events seamlessly across the two buildings. “The CTICC is moving into a new and exciting phase of its development. With the opening of CTICC 2, we can only contribute positively to the city, country and continent,” said Ellingson.

WTM AFRICA

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WTM AFRICA 2018 RECORDS

18% INCREASE IN ATTENDEES

After a successful three days in the Host City of Cape Town, WTM Africa is pleased to report that its pre-audited statistics show an 18% increase in visitor numbers in comparison to 2017, with over 600 companies exhibiting at this prestigious travel trade exhibition.

“

e have had an overwhelming amount of positive feedback from exhibitors, buyers and attendees of this year’s WTM Africa,” explains Chardonnay Marchesi, South Africa Portfolio Director for Reed Exhibitions’ Travel, Tourism & Sports Portfolio. “We saw an increase in exhibitors, visitor numbers, media and countries represented and are eagerly awaiting the release of the audited numbers for WTM Africa 2018!” Hosted buyers for WTM Africa 2018 represented a cross-section of over 50 different countries from across the world, with an increase in buyers from Africa in particular who are looking to grow tourism on the continent.

2018 also saw buyers from a range of new markets present, including Mexico, Greece, Romania, Spain, Argentina, Hong Kong, Zimbabwe, Senegal, Rwanda, Algeria and Ivory Coast. There was a total of 37 African countries represented at WTM Africa across a variety of exhibitors and tourism boards says Marchesi. “We continue to strengthen our presence as the ultimate African travel trade exhibition, and the trust of these exhibitors is testament to that.” Marchesi also reported that media attendance was up by 8% at WTM Africa 2018 when compared to the previous year, indicating a high interest for the exhibition from local and international media.

Looking to book your stand for #WTMA19? Remember that if you book before the end of July, you’ll qualify for the Early Bird discount! Visit www.africa.wtm.com or call +2711 549 8300 for more detail.

SPOTLIGHT

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COLLABORATION CREATES INDUSTRY PROFESSIONAL BODY FOR EVENTS INDUSTRY

In a bold move to promote excellence and competence in the events industry, three Industry Associations have cooperated to form a Professional Body for events practitioners.

he Council of Events Professionals Africa (CEPA) was formed by the Exhibition and Event Association of Southern Africa (EXSA), the International Festivals and Events Association (IFEA) Africa and the Southern African Association for the Conference Industry (SAACI) and was launched on 16 May 2018 at the Forum in Bryanston The body aims to fulfil the need to create recognised standards of competency and experience within the industry. According to CEPA Chairman, Glenn Van Eck, the events industry needs to introduce a standard for certification and competency. “In an industry that includes many inexperienced suppliers it is vital that we give customers a frame of reference that they can use to qualify potential suppliers of event services,” said Van Eck. “They need the assurance that they are contracting an individual or business that brings credibility and the ability to deliver to a high level of quality and professionalism. Certified practitioners will always act with the clients’ best interest at heart and in compliance with all statutory requirements.” Since the Ellis Park stadium disaster in 2001, professionals from across the event industry in South Africa, working in association with industry bodies around the world, have been sharing and combining their knowledge to create a better, more accomplished and more ethical industry with a vision towards creating sustainability, elevating standards and sharing their collective

knowledge within the events industry. The launch sees a realisation of the vision and, in association with Tourism HR Canada, CEPA has launched their roadmap to education and growth with the ultimate goal of creating an industry of trusted individuals and businesses who, through skills development, and recognition of the high level of skill which already exists, exhibit their adherence to excellence and competency. The Government’s promulgation of SASREA in 2010 further necessitates the aspect of certification. The Safety at Sports and Recreational Events Act states that a person must have the necessary capacity, resources and experience to organise an event. The CEPA standards will ensure adherence to the requirements of SASREA and other safety standards. CEPA has initiated engagement with government and business leaders to ensure that there is a commitment to a sustainable events industry that will grow and develop all of its members and ensure that worldwide best practices and standards soon become a standard that is expected in

South Africa and in the rest of Africa. Events are a critical sector of any economy. Not only does this industry employ tens of thousands of people in Africa, but it also provides employment and a living marketplace to many of people working in associated industries. As many of the seasoned professionals within this industry approach the end of their careers there is a need to pass knowledge on in a sense to hand a torch that still burns brightly to a younger, passionate generation who will be able to improve the standard of events in South Africa. Through mentorship, training and certification programmes, CEPA is committed to awarding certifications that are internationally recognised as benchmarks and symbolise skill, commitment to transformation, and world class service delivery. CEPA represents the trust factor for the events industry and details of personal/individual membership and certification will be carried on the organisation’s website, www.cepa.co.za

They need the assurance that they are contracting an individual or business that brings credibility and the ability to deliver to a high level of quality and professionalism. Certified practitioners will always act with the clients’ best interest at heart and in compliance with all statutory requirements.

SPOTLIGHT

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TOURISM BUDGET VOTE SPEECH

HIGHLIGHTS FROM

By Minister Derek Hanekom in the National Council of Provinces.

Minister Derek Hanekom © South African Tourism

e have a beautiful country, filled with rich cultural diversity and spectacular natural attractions, giving us a solid foundation to grow tourism responsibly, sustainably, and inclusively. With a total of 1.6 million people employed across its wide value chain, tourism is a beacon of hope for the millions of people in our country who are without jobs and incomes.

Strategy Last year, over 10 million international tourists visited South Africa, and we can substantially grow the number of visitors to our country if we implement our revised National Tourism Sector Strategy. The strategy is anchored around five pillars, namely: • Improving our tourism assets and infrastructure • Offering excellent service and creating memorable experiences • Marketing our destination effectively • Making it easier for tourists to come to our country

•

And, very importantly, transforming the industry

There is massive untapped potential for tourism growth across our country, in all provinces. The quality of the 135 Hidden Gems which were put on show at Africa’s Travel Indaba shows just how much value can be unlocked, and how our tourism offer can be diversified. Increasingly, tourists are looking for authentic and unique cultural experiences. Enterprises that provide these immersive cultural experiences attract more tourists, and at the same time extend the geographic spread of tourism to rural areas, where jobs are desperately needed.

Destination Development For us to remain competitive and increase our visitor numbers, we have to continuously improve our product offerings. Last year we developed a Destination Planning Manual. This year we will use the manual to develop tourism precinct plans, starting in Khayelitsha.

The department will also conduct master-planning exercises in areas where there is under-developed potential. These sessions will identify infrastructure needs, planning approvals, policy blockages and facilitate integration with other sectors. Master development plans will be created for the area from Sutherland to Carnarvon, which includes the Square Kilometre Array; from Hondeklipbaai to Port Nolloth; from Port St Johns to Coffee Bay; and at the Orange River Mouth. Destination enhancement projects include the construction of a new gate into the Kruger National Park at Shangoni and the Phalaborwa Wild Activity Hub, creating opportunities for jobs and small enterprises in areas where unemployment is very high. Construction on the Dinosaur Interpretation Centre in the Free State and the Leopard Trail at the Baviaanskloof World Heritage Site will also start this year. To make our tourist destinations and facilities more accessible to people living with disabilities, older people and young children, universal access facilities will be built at Blyde River Canyon in Mpumalanga, the Hilltop Rest Camp at Hluhluwe Game Reserve in KwaZuluNatal, the Gariep Dam Nature Reserve in the Free State, and the Dwesa Cwebe Nature Reserve in the Eastern Cape. Interpretive signage will be installed at the Hluhluwe, Mkambati and Dwesa Cwebe Nature Reserves; the Tsitsikamma National Park; the Blyde River Canyon and at the Square Kilometre Array. This will give visitors all the information they need to make their visits more meaningful and memorable. The department is also creating a model to guide the development of budget

SPOTLIGHT

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resorts. Many of these resorts are owned by provinces or municipalities, and are in need of refurbishment and improved management. They provide opportunities for local entrepreneurs and can help us to grow domestic tourism by providing more affordable holiday options. Many of our infrastructure development projects are carried out under the Working for Tourism programme, which creates jobs and offers young people an opportunity to develop skills and gain real workplace experience. Community-led tourism enterprises are being developed at Witsieshoek in the Free State, Khula Village and eMazizini in KwaZulu-Natal, Rampampa in North West and Vilakazi Street in Gauteng. Developing our assets requires investment from both the public and the private sectors. We have established a dedicated unit to promote investment, and are developing a pipeline of investment projects. The department is also assisting provinces to package their investment opportunities. Tourism investments worth R69billion were made in South Africa last year, according to the World Travel and Tourism Council. That represents over 8% of total investment in South Africa. Every investment in products, facilities and infrastructure makes our country an even more attractive destination, bringing more tourists, more jobs and more opportunity.

Visitor Experience To continuously attract more tourists, the overall experience has to leave customers satisfied and wanting more. Creating memorable experiences requires the best of service at all the touch points of the traveller’s journey. Our training programmes are opening up new career opportunities, especially for youth and women, while also giving them the skills to offer excellent service to our tourists. This year the department will implement service excellence standards at visitor information centres in St Lucia in KwaZulu-Natal, Port St Johns in the Eastern Cape, and at Pilanesberg in the North West. This follows the successful implementation of these standards at Manyane Game Reserve, Robben Island and Skukuza Camp in the Kruger National Park last year.

Tourism investments worth R69-billion were made in South Africa last year, according to the World Travel and Tourism Council. That represents over 8% of total investment in South Africa.

Marketing South African Tourism has set itself the ambitious, but achievable target of an additional four million international tourist arrivals and one million additional domestic holiday trips by 2021. The centrepiece of our marketing efforts, Africa’s Travel Indaba, was a great success this year. Over 1 700 buyers came to do business with more than 1 200 exhibitors, representing tourism products from 22 African countries. Domestic tourism is the bedrock of successful tourism destinations, and we are working hard to unlock the potential of the domestic market. The number of domestic holiday trips increased by about 30% last year, although the average spend and length of stay on these trips has decreased. Affordability remains the biggest barrier to domestic travel. This presents an opportunity for entrepreneurs to develop products that suit the needs and pockets of all South Africans.

Removing Barriers One of the easiest ways we can increase tourist arrivals is by making it easier for people to travel to our country. While many countries are issuing visas on arrival, with online visa applications, in most cases travellers to South Africa have to apply in person for a visa, at high cost and considerable inconvenience. It is encouraging that the Department of Home Affairs has announced its intention to introduce e-visas this financial year, and, in the interim, to accept valid

visas from selected countries as valid for entry into South Africa. We have also agreed to bring requirements for travelling minors in line with the practice in the USA, UK and other countries. This will boost family travel and prevent travellers from being turned away by airlines.

Transformation Tourism is growing and we will do everything we can to ensure its continued growth. But we must ensure that it is inclusive growth, creating not only jobs, but real opportunities for new entrants and the expansion of blackowned businesses in the industry. The Tourism B-BBEE Charter Council has reported that less than 45% of enterprises in the accommodation, hospitality and travel sub-sectors have achieved the 30% target for ownership. The Department held a conference on the state of transformation in tourism last year, and delegates urged Government and the private sector to improve access to funding, procurement and markets. The department has four incentive programmes to advance transformation. These are: • The Market Access Support Programme, which helps small businesses exhibit at various local and international trade shows, like our own Indaba • The Tourism Grading Support Programme, assisting establishments to enjoy the benefits of being graded • The Green Tourism Incentive Programme, which promotes the conversion to clean and renewable energy and reduces operational costs • The Tourism Transformation Fund, which was launched in May to help black businesses to start up or expand Funding remains a major challenge for new entrants and small businesses. The Fund, which combines own contribution with both grant and loan finance, will help black investors and communities to invest capital in tourism projects, giving rise to a new generation of youth, women and black-owned tourism enterprises.

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EASTERN CAPE This vast, largely rural province should be on your radar as a prime business-event destination.

t is hard to imagine a more varied or beautiful area of South Africa than the Eastern Cape. The province is home to a number of climatic zones, has stunning wildlife, culturally-rich rural areas and bustling cities. Solid infrastructure and a fast-growing economy, combined with a number of attractive incentive travel products, ensure that the Eastern Cape is a very attractive business-event destination. The Nelson Mandela Bay Business Chamber (NMBBC) has been responsible for promoting businesses and events in the area, and has assisted in hosting a range of conferences, meetings and gala-style events. The upcoming Bay H2O Conference and Exhibition, which focuses its attention on South Africa’s water scarcity issues is hosted by the NMBBC and promises to draw more well-deserved attention to this gorgeous part of the country.

Key Venues East London International Convention Centre The ELICC is situated 15 minutes from East London’s airport and within walking distance of the beach. It provides worldclass facilities for delegates and a very large number of luxurious rooms for on-site accommodation. An auditorium, exhibition area, a press room, restaurants, two boardrooms and a number of conference rooms are available. These conference rooms are designed for conferencing, conventions and trade shows, and are able to accommodate up to 1 500 delegates. The exhibition hall can accommodate up to 2 100 delegates and 90 stands. www.premierhotels.co.za/el-icc

Tsitsikamma Landscape, all images courtesy of Eastern Cape Tourism Board accommodate disabled delegates. They have a full liquor license and provide all technical equipment in-house. www.etc.org.za/conference-centre The Plantation Located just 10 minutes away from Port Elizabeth’s airport and 15 minutes from the city centre, The Plantation can accommodate up to 200 delegates.

It offers one large room with multiple breakaway venues. They can provide on site accommodation for small groups, and off site accommodation (with an included shuttle service) for larger groups. Catering is handled in-house. Technical assistance is also provided in-house, and delegates can expect good WiFi, excellent sound, and other necessary conferencing equipment. www.theplantation.co.za

ETC Conference Centre

ETC Conference Centre The ETC Conference Centre is one of the province’s premier conference venues. It can accommodate a large number of delegates in a number of flexible arrangements. The centre can easily

Venue

Cinema

Classroom

Banquet

Cocktail

U-shape

Auditorium

520

200

210

600

Auditorium 1

120

100

200

Auditorium 2

220

120

100

250

Auditorium 3

130

100

120

Elizabeth Room

Algoa Room

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Cape St Francis Resort Conference Centre Retreat to the picturesque small town of St Francis Bay for an unforgettable event at the venue, which is situated on the shores of the Indian Ocean. They can accommodate up to 300 delegates. Full technical support is provided, and there is a world-class restaurant on site.

Tailor-made team building programmes can be designed to build corporate team spirit and revitalise delegates. www.capestfrancis.co.za/ conference-centre

Incentive Travel Products Whether you’re after cultural or historical experiences, outdoor adventures or safari incentives, the Eastern Cape delivers. One of the unique draw-card experiences here is a village stay, where you can have an authentic encounter with rural life. The Vusubuntu Cultural Village and the Tsitsikamma Khoisan Village, among other

attractive options, provide unforgettable memories. In terms of safaris, you can visit the Addo Elephant Park, Camdeboo National Park, and a number of private game reserves. There are many adrenalinraising experiences that one can enjoy; from hiking, 4x4 and mountain biking trails, zip-lining and horse trails to sand boarding, flyfishing and skydiving, the Eastern Cape truly has an adventure for every taste. Finally, the province is the birthplace of a number of South African icons such as Nelson Mandela, Olive Schreiner and Steve Biko – there are, therefore, many sites of historical interest.

Whether you’re after cultural or historical experiences, outdoor adventures or safari incentives, the Eastern Cape delivers. One of the unique draw-card experiences here is a village stay, where you can have an authentic encounter with rural life. Tsitsa Falls Adventures Kayaking Trail

Climate

4 x 4 Trails in the Baviaanskloof Wilderness

Access There is a commercial airport in Port Elizabeth, which is serviced by a number of major airlines including British Airways, South African Airways, and budget airlines like Fly Safair and Kulula. The airport has connecting flights with all other major South African airports (such as O.R. Tambo, Cape Town International, and King Shaka International Airport). There is also a commercial airport in East London; this too is serviced by many major airlines and has connecting flights to all major South African airports.

Contacts

The Eastern Cape has a very varied climate, due its physical position in the country; it is nestled between subtropical KwaZulu-Natal, Mediterranean Western Cape and includes most of the Karoo desert. In the cities of East London and Port Elizabeth, temperatures range from 7º to 20º C in winter and 16º to 26º C in summer. Conditions in the Karoo can be more extreme, particularly in summer. The Wild Coast, in the province’s North East, generally experiences balmy weather and high rainfall.

South Africa National Convention Bureau Headquarters: Bojanala House, 90 Protea Road, Chislehurston, Johannesburg Tel: +27 11 895 3000 Email: travel@southafrica.net Website: www.southafrica.net/gl/en/ business

Currency and Exchange Rate

Nelson Mandela Bay Business Chamber Headquarters: KPMG House, Norvic Drive, Greenacres Tel: +27 41 373 1122 Email: events@nmbbusiness chamber.co.za Website: www.nmbbusiness chamber.co.za

South African Rand (ZAR)

US Dollar (USD)

Euro (EUR)

Chinese Yuan (CNY)

3.98

3.40

25.50

Disclaimer: These figures relate to June 2018, but are subject to change.

Eastern Cape Parks & Tourism Agency Headquarters: 17-25 Oxford Street, East London, Eastern Cape, South Africa Tel: +27 43 492 0881 Email: info@ecpta.co.za Website: www.visiteasterncape.co.za

BUSINESS EVENTS MADE EASY

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SEYCHELLES This ancient archipelago of 115 islands, stranded in the middle of the Indian Ocean, can only be described as paradise. Beyond its sheer beauty, here are some reasons to consider it for your next business event or incentive trip.

f the 115 islands that make up the Seychelles, most are uninhabited. Protected as nature reserves, they are left largely untouched by humans – ensuring that nature takes priority. While this means that the Seychelles are well-suited to an incentive trip, the solid infrastructure in the cities on the island (including excellent internet and mobile reception capabilities), combined with excellent standards of hospitality, mean that it is also possible to host a conference, set of meetings or other business event, here. Major international conferences, such as the 24th Conference of Speakers and Presiding Officers of the Commonwealth

The Seychelles are wellsuited to an incentive trip.

and other Commonwealth events, have been hosted in this magnificent island nation.

Key Venues International Conference Centre of Seychelles The main meeting and conferencing venue in Victoria – the capital city of the Seychelles – is situated close to the airport and has spaces that can be used in various flexible configurations. Its auditorium can seat up to 600 delegates. The foyer area can be used to host reception and cocktail functions. The conference room with amphitheatre can seat up to 225 delegates. Additionally, there are breakaway venues for between 10 to 125 delegates.

Call the centre on +248 611 100. Eden Bleu The most high-tech conference venue in the Seychelles, Eden Bleu – hidden on its own private island – offers stateof-the-art facilities combined with utmost professionalism and flexibility. Aside from the three major conference venues outlined below, Eden Bleu also has four breakaway boardroomstyle venues. www.edenbleu.com Savoy Seychelles Resort & Spa This luxurious resort, situated in the central island of Mahé, offers flexible meeting room arrangements for up to 300 delegates.

Eden Bleu Venue

Cinema

Classroom

Banquet

Ballroom A+B

340

168

250

Ballroom A

100

Ballroom B

190

140

Savoy Seychelles Resort & Spa

Denis Island

BUSINESS EVENTS MADE EASY

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Coral Strand Venue

Cinema

Classroom

Banquet

U-shape

T-shape

Boardroom

Silhouette Banquet Room

Executive Banquet Room

The resort custom designs each and every event, and tailor makes specific packages depending on the needs. Catering and technical equipment and necessities are all handled in-house. www.savoy.sc Coral Strand Ideal for intimate conferences and smaller events, Coral Strand’s central location on Mahé is almost unbeatable. It is only 12km from the airport, and 5km from Victoria’s city centre. The hotel prides itself on incorporating sustainable practices into its repertoire, which is wonderful considering the bountiful local nature in the island. The resort handles technical equipment and catering in house. www.coralstrand.com

the various islands, and can expect to see massive seabird colonies, turtles and other marine animals. Fishing here is very exciting and one can expect to find – and taste – tuna, wahoos, dorrado and marlin. Unsurprisingly given the abundant sea life, there are a lot of opportunities for scuba diving; given the ocean temperatures tend to hover around 30°C, it would be a loss not to at least try the sport while visiting. There are diving spots for every level: from complete beginner to the highly proficient. Hiking and 4x4 trails can be found on several of the islands. Cooking classes and other culinary and gastronomical experiences on the islands are very popular.

Incentive Travel Products The Seychelles is home to two UNESCO World Heritage sites: Vallée de Mai on Praslin, and Aldabra Atoll in the outer group of islands. Both make for wonderful, interesting and unforgettable visits. The islands are most famous for their heady combination of sun, sea and sand; on Mahé alone there are over 65 beaches to visit. Avid sailors will enjoy renting a boat and island hopping around the coasts of

Currency and Exchange Rate Seychellois rupee (SRe)

South African Rand (ZAR)

US Dollar (USD)

Euro (EUR)

Chinese Yuan (CNY)

47.43

3.72

3.16

23.75

Disclaimer: These figures relate to June 2018, but are subject to change.

Climate The Seychelles has a tropical climate. There is no distinct dry season and there is some humidity at all times. Temperature are consistently in the 24-32°C range.

Access The Seychelles is home to one international airport: Seychelles International Airport (known as Aéroport de la Pointe Larue in French). This is situated on the island of Mahé, and is close to the nation’s capital. There are additional airstrips and airports on the other islands, primarily servicing charter flights. Commercial flights are, however, available from Seychelles International to Praslin Island. The following international airlines service Seychelles International Airport: • • • • • • •

Air Austral Air Seychelles Austrian Airlines British Airways London Condor Edelweiss Air Emirates

• • • • • •

Ethiopian Airlines Etihad Airways Kenya Airways Qatar Airways SriLankan Airlines Turkish Airlines

Contacts Seychelles Tourism Board Head Office: Botanical House, Mont Fleuri, Mahé, Seychelles Telephone: +248 4671300 Email: info@seychelles.travel Website: www.seychelles.travel Coral Strand - Mahé (Seychelles)

EVENTS TO DIARISE

JULY AIPC ANNUAL CONFERENCE 1–4 LONDON, UNITED KINGDOM SOUTHERN AFRICAN TRANSPORT CONFERENCE 9 – 12 PRETORIA, SOUTH AFRICA TRUCK X EXPO 11 – 12 JOHANNESBURG, SOUTH AFRICA EDU WEEK 15 – 16 JOHANNESBURG, SOUTH AFRICA GLOBAL TRAVEL MARKETPLACE 12 – 14 HOLLYWOOD, USA TURBINE ART FAIR 12 – 15 JOHANNESBURG, SOUTH AFRICA POWER-GEN AFRICA 17 – 19 JOHANNESBURG, SOUTH AFRICA MINE ENTRA 18 – 20 BULAWAYO, ZIMBABWE

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WORLD OF DOGS AND CATS AND PET EXPO 20 – 22 JOHANNESBURG, SOUTH AFRICA SMART PROCUREMENT WORLD KWAZULU-NATAL CONFERENCE AND EXPO 24 – 25 DURBAN, SOUTH AFRICA PHOTO AND FILM EXPO 26 – 29 JOHANNESBURG, SOUTH AFRICA ELECTRONIC AND GAMING EXPO 27 – 29 CAPE TOWN, SOUTH AFRICA GLOBAL TRADE SHOW OF NETWORKING AND MATCHMAKING SOUTH AFRICA 27 – 29 JOHANNESBURG, SOUTH AFRICA THE WEDDING EXPO DURBAN 28 – 29 DURBAN, SOUTH AFRICA

AUGUST SMART FACTORIES WEST AFRICA 2–4 ACCRA, GHANA VALUE ADDED AGRICULTURE WEST AFRICA 2–4 ACCRA, GHANA 100% DESIGN SOUTH AFRICA 8 – 12 JOHANNESBURG, SOUTH AFRICA DECOREX JOBURG 8 – 12 JOHANNESBURG, SOUTH AFRICA INTERNATIONAL SOURCING FAIR 8 – 10 JOHANNESBURG, SOUTH AFRICA OPEN DESIGN FESTIVAL CAPE TOWN 10 – 19 CAPE TOWN, SOUTH AFRICA INTERBUILD AFRICA 15 – 18 CAPE TOWN, SOUTH AFRICA PLUMBDRAIN AFRICA 15 – 18 JOHANNESBURG, SOUTH AFRICA

EVENTS TO DIARISE

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CAPE INDUSTRIAL SHOWCASE 21 – 23 CAPE TOWN, SOUTH AFRICA

SEPTEMBER SOWETO WINE AND LIFESTYLE FESTIVAL 1–2 SOWETO, SOUTH AFRICA

MAMAMAGIC DURBAN 24 – 26 DURBAN, SOUTH AFRICA

FOOD AND DRINK TECHNOLOGY AFRICA 4–6 JOHANNESBURG, SOUTH AFRICA

THE WEDDING EXPO JOHANNESBURG 25 – 26 JOHANNESBURG, SOUTH AFRICA

IBTM LATIN AMERICA 5–6 MEXICO CITY, MEXICO

MERCURY WINE WEEK 29 – 31 DURBAN, SOUTH AFRICA

BUYABUSINESS EXPO 6–8 JOHANNESBURG, SOUTH AFRICA

CHINA HOMELIFE SOUTH AFRICA 32 – 2 SEPTEMBER JOHANNESBURG, SOUTH AFRICA

SMALL BUSINESS EXPO 6–8 JOHANNESBURG, SOUTH AFRICA

HOMEMAKERS EXPO 30 – 2 SEPTEMBER CAPE TOWN, SOUTH AFRICA

FNB JOBURG ART FAIR 6–9 JOHANNESBURG, SOUTH AFRICA ELECTRA MINING AFRICA 10 – 14 JOHANNESBURG, SOUTH AFRICA CAPE CONSTRUCTION 12 – 13 CAPE TOWN, SOUTH AFRICA SIGN AFRICA 12 – 14 JOHANNESBURG, SOUTH AFRICA FESPA AFRICA 12 – 14 JOHANNESBURG, SOUTH AFRICA

CAPE WINE 12 – 14 CAPE TOWN, SOUTH AFRICA AGRI MEGA WEEK 12 – 15 BREDASDORP, SOUTH AFRICA COMIC CON AFRICA 14 – 16 JOHANNESBURG, SOUTH AFRICA IT&CM ASIA 18 – 20 BANGKOK, THAILAND CTW ASIA PACIFIC 18 – 20 BANGKOK, THAILAND AFRICA AEROSPACE AND DEFENCE EXPO 19 – 23 CENTURION, SOUTH AFRICA FACILITIES MANAGEMENT AND CONVENTION 26 CAPE TOWN, SOUTH AFRICA HERMANUS WHALE FESTIVAL 28 – 30 HERMANUS, SOUTH AFRICA COFFEE AND CHOCOLATE EXPO 28 – 30 CAPE TOWN, SOUTH AFRICA STANDARD BANK JOY OF JAZZ 28 – 30 JOHANNESBURG, SOUTH AFRICA

LOERIES CREATIVE WEEK 16 – 19 DURBAN, SOUTH AFRICA

ASSOCIATIONS NEWS

1ST PAN-INDUSTRY SURVEY OF INCENTIVE TRAVEL In June 2018, the Society for Incentive Travel Excellence (SITE), Incentive Research Foundation (IRF) and Financial & Insurance Conference Professionals (FICP) released their eponymous joint survey for the Incentive Travel Industry in partnership with J.D. Power, a wellknown market research company. This is yet another welcome example of associations working together for the greater good of the industry. The resulting study promises to provide important insights into the current and future direction of incentives, allowing professionals across the full spectrum of the industry to plan and strategise based on evidence-based research. The survey is far reaching, asking questions that apply to corporate incentive planners, thirdparty organisations, destination marketing organisations, destination management companies and destination-based hospitality partners. The survey should take no more than 20 minutes to complete (according to Padraic Gilligan, Chief Marketing Officer of SITE, the “10 minutes” mentioned on the intro to the survey is probably an under-estimation!) Take the survey at bit. ly/2L7DRM9 or find out more at www.siteglobal.com

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Rudi Van Der Vyver Chief Executive Officer at SAACI

FOCUSING ON LEARNING, GROWTH AND COLLABORATION True to our strategic focus and manifesto SAACI has been putting various projects in place to drive the three key focus areas of Learning, Growth and Collaboration with a direct benefit to our members and the greater industry across Africa. Learning is a crucial element in driving not only professionalisation of the business-events industry but also to encourage more successful market entrants and driving the success of SMMEs. We are also focused on vocational grass-roots training to increase the skills available to our industry and members as well as empowering people across Africa to create a more sustainable industry.

Growth is an area where we aim to consistently create more opportunities for our members to do business and grow their companies, expertise and client base. We drive growth across various platforms, from business development through networking and market access to growth through educational and learning initiatives to better the competitiveness of all our members. Lastly, we focus on Collaboration. We believe that no one in our industry is an island and we should not operate in this manner. “Shared Economies” is a concept which allows us to compete in collaborative ways. Collectively we are stronger than the sum of our parts and through SAACI we enable our members to operate and collaborate in a safe business environment backed by the SAACI code of ethics, which all members subscribe to.

ASSOCIATIONS NEWS

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Event Greening Forum’s sixth annual conference took place on 14 June 2018 at White Light in Lanseria, Johannesburg. It was an actionpacked day full of great content from a range of experts, interactive sessions, and lots of passionate event industry professionals. The theme for the conference was “future-proofing your business.” The event was attended by Solly Msimanga, Mayor of Tshwane, who gave the opening address – and showed his continued support for sustainable development. Tumi Nkosi from National Business Initiative, gave the keynote address on 'Views from the balcony: Strategy & sustainability'. Sessions then delved into complex topics such as: planning for a watersensitive future (‘Never let a crisis go to waste’), hosting a carbon neutral event (‘Estimate – Prevent – Offset’), and the opportunities available to us in dealing with these challenges (‘What if Climate Change isn’t only a crisis? What if it’s the best chance we’re ever going to get to build a better world?’). At the end of the busy day the organisation’s Chairperson, Greg McManus, declared it "our best conference yet!" For more info visit www.eventgreening.co.za

Leatitia van Straten Chairperson of AAXO

CONFERENCES – WHAT’S THE POINT? With literally hundreds of conferences staged in South Africa alone each year, and every conference organiser targeting C-level decision-makers as their audience of choice, something has got to give in the world of conferencing. Clearly, the pool of C-level decision-makers is finite, and these executives cannot spend every working day at events. They are becoming selective about what they attend. For conference organisers, this means going back to the drawing board to find ways to make their event truly compelling, and thus sustainable.

What’s the point? Executives have KPIs to meet, so they need a good reason for taking a day out of the office and investing in attendance. To be successful, a conference must offer a number of key selling points: information not available anywhere else; unusual value-added drawcards; an opportunity to meet VIPs who are seldom accessible; guaranteed business leads or CPD accreditation. To stand out from the crowd, the conference must have a clear and unique selling point. Ensuring that the programme offers a compelling USP demands extensive market research in advance; as well as expert ongoing marketing to bring home the point that this event is a must-attend.

Where is it? Venue choice is critical in delivering delegate numbers, so ease of access must be weighed up against the cost of venue hire and facilities available - particularly in African cities where traffic congestion is the norm. To draw crowds, you have to make it easy for delegates to get there. Because convenient locations come at a premium, careful cost management must be exercised to control outlay.

Why come back? Staying relevant means adapting with market demands and continually raising the bar. To be sustainable, a conference must deliver on its promises and give delegates a solid ROI. If it does so, they will be back next year.

Photo by Tomoko Uji on Unsplash

EVENT GREENING FORUM CONFERENCE 2018

DIRECTORY OF ADVERTISERS

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ADVERTISERS

CONTACTS

AAXO

Cover Image: The CTICC – celebrating 15 years of creating extraordinary experiences. Image courtesy of the CTICC

PAGE 35 T.

+27 11 549 8300

E. info@aaxo.co.za W. www.aaxo.co.za

Johannesburg Stock Exchange PAGE 05 T.

+27 11 520 7000

E. shavanib@jse.co.za W. www.jse.co.za

CTICC FRONT COVER, PAGE 22-23 T.

+27 21 410 5000

E. info@cticc.co.za W. www.cticc.co.za

Loeries INSIDE BACK COVER T.

+27 11 772 1220

E. info@loeries.com Exhibition Freighting GSM

W. www.loeries.com

PAGE 06-07 T.

+27 21 552 7248

E. jacquinel@ef-gsm.co.za W. www.ef-gsm.co.za

SAACI INSIDE FRONT COVER, PAGE 34 T.

Expo Centre PAGE 04, BACK COVER T.

+27 11 494 1920

+27 11 880 5883

E. info@saaci.org W. www.saaci.org

Spier PAGE 03

Folio Group PAGE 13 T.

+27 21 426 2727

E. pziets@folio-online.co.za

+21 11 351 2104

Head of Design: Sheree Steenkamp sheree@filmeventmedia.co.za Special Projects Designer / Illustrator: Lauren Smith lauren@filmeventmedia.co.za Junior Designer: Caitlin Perrett caitlin@filmeventmedia.co.za Business Manager: Coleen Tapson coleen@filmeventmedia.co.za Business Development Manager: Shaheen Jutzen shaheen@filmeventmedia.co.za Production Manager: Katlego Molele katlego@filmeventmedia.co.za Traffic Manager: Tamlyn Peters tamlyn@filmeventmedia.co.za Digital Manager: Cheri Morris digital@filmeventmedia.co.za

Regent Square, Block A, Ground Floor Doncaster Road, Kenilworth, 7745 Tel: +27 21 674 0646

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LOERIES CREATIVE WEEK 16 -19 AUGUST

D U R BA N, S O U T H A F R I CA

Book your tickets for the biggest creative gathering in Africa and the Middle East. The 2018 programme has been adjusted to help delegates make the most of their time. With MasterClasses on Thursday, the DStv Seminar on Friday, and awards on Friday and Saturday, everyone can experience the best the Festival has to offer.

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