THE UK’s NATIONAL FIRE SAFETY ORGANISATION Protecting people, property, business and the environment
Audience for this webinar Organisations and individuals promoting products and services associated with Business & Property Protection and Resilience building • • • •
Fire Flood Weather Security / Theft
• • • •
Vandalism Cyber War / Terrorism etc.
THE UK’s NATIONAL FIRE SAFETY ORGANISATION Protecting people, property, business and the environment
Building Credibility in Promoting Resilience
THE UK’s NATIONAL FIRE SAFETY ORGANISATION Protecting people, property, business and the environment
In a nutshell On behalf of UK insurers we have developed a ‘remotesurveying’ tool to assist with convincing businesses of their need for resilience measures and to deliver targeted assistance …….. uptake is good …….. it could be beneficial to the supply chain also
THE UK’s NATIONAL FIRE SAFETY ORGANISATION Protecting people, property, business and the environment
Supply chain The UK has unparalleled capability to support and deliver Business Resilience to the enlightened: • • • • • • •
Insurers Fire & Rescue Services Membership organisations Service providers Product suppliers Standards Organisations Certification bodies
THE UK’s NATIONAL FIRE SAFETY ORGANISATION Protecting people, property, business and the environment
But ….. the ‘system’ is broken! Even the basics are not being done
• • • • •
Few businesses have even a Business Continuity Plan Effort generally stops at mandated life-safety requirement Those in positions to make change do not Initiatives to demonstrate benefit fail Even inherent in-built material resilience can be ‘engineered out’ in pursuit of cost savings • Where adopted quality can be variable THE UK’s NATIONAL FIRE SAFETY ORGANISATION Protecting people, property, business and the environment
Impact • Good ‘life-safety’ performance • Poor Business Resilience / Property / Heritage protection
THE UK’s NATIONAL FIRE SAFETY ORGANISATION Protecting people, property, business and the environment
Who can help / enforce? • The last mandated requirements for Property protection stopped with the removal of the ‘Local Acts’ in April 2015
• Insurers, through Competition Law and ‘soft markets’ have limited influence – ask for too much and they risk losing their customers • CEOs and Managing Directors – Resilience is in their job description – but many act as though they do not know it! THE UK’s NATIONAL FIRE SAFETY ORGANISATION Protecting people, property, business and the environment
The role of the Managing Director? • 80% of businesses affected by a major incident close within 18 months (ref: London Prepared) Or – using more harsh wording (of my own) • 80% of business affected by a major incident show themselves to have been incompetently managed within 18 months of the event!
Resilience is in the Job Specification of every Managing Director in the UK – but it’s by and large ignored!
THE UK’s NATIONAL FIRE SAFETY ORGANISATION Protecting people, property, business and the environment
Engaging Managing Directors The Business and Property Protection Portal • • • • • • • •
Powered by big-data Intelligent Backed by trusted independent organisations Accessible Simple Instantly recognisable benefit Transportable output Maintained with ‘best athlete’ guidance
The better the data, the less that needs delivering. Build a case with the same rigour that would support any other business decision – success will follow. THE UK’s NATIONAL FIRE SAFETY ORGANISATION Protecting people, property, business and the environment
INPUTS
Sources of Data
(a) Company name (b) Business Type (c) Postcode (d) Construction Issues (e) Heritage Issues
Sources of Guidance
Large-Loss Database Business Sector Risk Review Reports
Risk Control Guides
Risk Analysis Engine
Delivery Engine
INFORMER Database Fire & Rescue Service Response Model
Suppression Guides
Report Designer
Training Suggestions
(PDF Generator)
Software Toolkits ROBUST etc.
Report Server (Distribution to web)
How it works THE UK’s NATIONAL FIRE SAFETY ORGANISATION Protecting people, property, business and the environment
Security Guides
OUTPUTS
Business Continuity Guides Other sources not covered by RISCAuthority
Infinite front ends with optional library additions
THE UK’s NATIONAL FIRE SAFETY ORGANISATION Protecting people, property, business and the environment
Data sources – Geographical & Business risks
THE UK’s NATIONAL FIRE SAFETY ORGANISATION Protecting people, property, business and the environment
THE UK’s NATIONAL FIRE SAFETY ORGANISATION Protecting people, property, business and the environment
Resource triggers
Business triggers
• • • • • • •
Business SIC Lack of water Acetylene Time of day FRS Access Arson Financials
Geographical Triggers
• • • • • • •
F&RS Response time F&RS AFA Policy Criminal Damage Theft & Robbery Flood Environmental Protected water
THE UK’s NATIONAL FIRE SAFETY ORGANISATION Protecting people, property, business and the environment
Over-riders
• • • • • •
Construction Void buildings Heritage Suppression Tall Buildings Server/EDP rooms
THE UK’s NATIONAL FIRE SAFETY ORGANISATION Protecting people, property, business and the environment
What can resources be? Anything that can be addressed via hyperlink
THE UK’s NATIONAL FIRE SAFETY ORGANISATION Protecting people, property, business and the environment
Library Management Universal Library
TRIGGERS
RSA Library Resource Impairment Module
Universal Library THE UK’s NATIONAL FIRE SAFETY ORGANISATION Protecting people, property, business and the environment
Report generation
THE UK’s NATIONAL FIRE SAFETY ORGANISATION Protecting people, property, business and the environment
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The benefit to you • Present your guidance, membership, products, or services within the framework of a trusted universal and unbiased dataset • Provide a service to your customers that is wider than the constraints of your own business • Be a part of the bigger resilience picture • Lead generation • Increased web traffic • Improved distribution and customer engagement
• Break down the GRUDGE PURCHASE element of resilience promotion THE UK’s NATIONAL FIRE SAFETY ORGANISATION Protecting people, property, business and the environment
Tele-contact One-to-one Website
Interactive THE UK’s NATIONAL FIRE SAFETY ORGANISATION Protecting people, property, business and the environment
Mail-outs
Still a little work to do ….
• • • •
A new FPA Document Series NtK Guides Refining / Completion of the Universal Library Tuning of the Resource Triggering Systems Complete user data collection back-end MI
THE UK’s NATIONAL FIRE SAFETY ORGANISATION Protecting people, property, business and the environment
Campaign promotion & engagement
Hot-linked Campaign image space Hot-linked ‘Contact us’ / ‘Contact me’ provision
Contact NWFRS
THE UK’s NATIONAL FIRE SAFETY ORGANISATION Protecting people, property, business and the environment
Please Contact me
Management Information return • • • • •
Aggregated and micro-site statistics Identify top Business Type interest statistics Identify top Critical Risk and Challenge statistics Gauge impact / raised awareness Rank all accessed resources
THE UK’s NATIONAL FIRE SAFETY ORGANISATION Protecting people, property, business and the environment
Launch Process
FPA creates launch Portal delivering universal dataset
• Pantone • Logo (PNG)
• Fully functioning • Immediately available
Send your corporate colours and logo to FPA
THE UK’s NATIONAL FIRE SAFETY ORGANISATION Protecting people, property, business and the environment
• FPA Uploads resource hotlinks to portal • Meeting arranged to assign triggers to you own resources • Resources assigned (1/2 day) Send your resources hotlink suite to FPA
Distribution & Pricing • FREE to RISCAuthority (Insurer) Membership • FREE to Local Resilience Forums and some NFP agencies • Priced to cover operational costs only with a view to significantly assisting UK resilience uptake to others
• Benefit of ‘Wider Market’ FPA Membership level • 50% 1st year discount
• Try for as little as £1,500 to £5,380 (turnover dependant) • Separate pricing structure for Fire Services and Police THE UK’s NATIONAL FIRE SAFETY ORGANISATION Protecting people, property, business and the environment
Thank you Q&A For further information on the Business & Property Protection Portal please contact: fpa@thefpa.co.uk asking for James Morelli-Green Have a play RISCAuthority.BPPP.RISCAuthority.co.uk FPA.BPPP.RISCAuthority.co.uk Webinar and slides will be downloadable from www.theFPA.co.uk shortly. Dr Jim Glockling Director, Technical Director Fire Protection Association
jglockling@thefpa.co.uk THE UK’s NATIONAL FIRE SAFETY ORGANISATION Protecting people, property, business and the environment