DONORS TAKE CENTER STAGE

The following is presented to inform our patrons and to maintain an orderly theatrical environment and experience. These policies notwithstanding, management will always strive to be fair, ethical and understanding of our patrons’ needs. For answers to frequently asked questions visit TheHanoverTheatre.org

Accessible Seating and ADA Provisions: The Hanover Theatre is committed to providing access and an enjoyable visit for persons of different abilities. Spaces are reserved for patrons who use wheelchairs and for their ambulatory companions. When purchasing tickets, please be sure to mention if any special accommodations are required, including low vision, hard of hearing, limited mobility, etc.

Assistive Listening Devices: Devices are available. Please inquire at the box office or ask an usher. These cannot be reserved in advance, but the number of devices available should be sufficient for the usual demand. You will be asked to leave your driver’s license as a deposit.

Booking Protect: Protect your investment by participating in Booking Protect, a ticket insurance option. You can choose to select Booking Protect as an add-on before finalizing your transaction. Booking Protect is only available at the time of purchase and allows you to receive a full refund of the purchase price should you or anyone in your party be unable to attend due to injury, illness, adverse weather conditions and more.

Box Office Hours of Operation: (in person and by telephone)

Monday through Saturday, 10am to 6pm; Sunday (if there is a performance), noon until 30 minutes after curtain on performance evenings. So that we may best serve patrons attending each event, please avoid visiting the box office to purchase tickets to future events during the hour prior to curtain time. Tickets may be purchased online 24/7 at TheHanoverTheatre.org. By telephone, call the box office at 877.571.7469 during standard hours of operation.

Visit or mail the box office at:

2 Southbridge Street, Worcester, MA 01608 E-mail: boxoffice@thehanovertheatre.org

Cameras (Recording Devices): Our standard policy is that all such devices are prohibited from use in the theatre, and offenders may be ejected without compensation. On rare occasions, specific performers or engagements may request that this policy be suspended, in which case we will advise our patrons by covering lobby signage which lists the standard policy. All members of the press or media must receive advance authorization from the PR dept. (PR@thehanovertheatre.org) to use cameras or recording devices inside the theatre and must display identification upon arrival.

Cell Phones: Out of respect to the performers and to fellow audience members, please remember to silence all cell phones while in the theatre. Also, please note, there is no telephone which is manned throughout the performance. Please be sure to leave your cellular number with anyone who may need to reach you during an emergency, and in the event of an emergency please take your call in the lobby.

Children: All patrons MUST have a valid ticket. Parents are discouraged from bringing children under five years of age to performances which are not specifically oriented to children. Parents must remove any disruptive children from the theatre into the lobby. For these reasons, and for the comfort of all audience members, please consider carefully whether it is appropriate for you to bring children under five to the theatre.

Concessions: Please do not bring outside food and drinks to the theatre. Snacks and beverages are available for sale in the lobby.

First Aid: Please speak with the house manager or any of the ushers if you need first aid or have any sort of accident or medical emergency. Insurance regulations require that such instances be documented immediately.

Gift Certificates: These are available in any denomination and are available online, by calling or visiting the box office and may be used by the recipient in full or partial payment for event tickets or conservatory classes.

Groups: Attending the theatre is even more fun when you bring a group. Groups of 10 or more may be eligible for a discount. For information, contact Amy Osborn at 508.471.1689.

Inclement Weather Policy: It is generally impossible for touring shows and performances to be rescheduled, so we do not cancel events due to inclement weather. As with other touring performances and sporting events, we are unable to refund tickets. In extreme weather conditions we will do our best to exchange subscriber, FLEX package and member tickets to an alternate performance, if applicable. The theatre strongly recommends that you add on ticket insurance at the time of ticket purchase through Booking Protect to protect your purchase.

Lost and Found: Management is not responsible for lost or stolen items. Items found at the theatre will be held by the house manager. If you have lost an item, please contact the box office as soon as possible to make a report. You will then be contacted if the item has been found. Retrieval of the item is the responsibility of the customer. Items not claimed within 30 days will be donated or disposed of without compensation.

Prohibited items and activities which are prohibited include (but are not limited to): smoking, weapons, outside food or drinks, camera or recording devices, cell phones not silenced or set to vibrate, laser pointers, disruptive or abusive language, pets (except those assisting persons with disabilities), and persons exhibiting intoxication or drug use. Offenders may be removed from the theatre without compensation.|

Rental of Theatre and Event Spaces: The Hanover Theatre is available for appropriate organizations and activities. Please contact Jackie Dillman, function coordinator at 508.471.1799 or specialevents@thehanovertheatre.org for further information. Resale of Tickets for Profit: Ticket holders may on occasion be in a position where they have purchased tickets that they later cannot personally use and will want to donate, give, trade or sell these tickets to friends or acquaintances. Management does not discourage private transactions of this nature. However, we may take appropriate actions to thwart the organized resale of tickets for profit by third parties, which we do not condone. The public is advised to be careful purchasing tickets from individuals they do not know personally, as such tickets may be void and in such cases admission to the theatre will be denied without compensation.

Standing Room: All persons entering the theatre must have a valid ticket, and are not allowed to stand in the back or aisles.

Ushers: The Hanover Theatre uses a dedicated and trained force of volunteer ushers that seat and assist our guests. If you would like to volunteer, please email volunteer@thehanovertheatre.org.

We offer ASL and audio description services at specific performances during our season. We offer wheelchair accessibility at all shows. Please visit TheHanoverTheatre.org/plan-your-visit/accessibility