Wavin launch an online shop for Merchants

WAVIN CUSTOMER SERVICE TAKES A LEAP FORWARD WITH LAUNCH OF AN ONLINE SHOP FOR MERCHANTS

Wavin Ireland has developed an online shopping experience which will further expand its customer service offering for builders’ merchants. It will be rolling out in Q1 this year and will provide merchants with an easy and quick way to manage orders for Wavin products without having to call or email. It can be used at any time that suits the merchants, 24/7 from a desktop or on-thego via mobile. This will greatly enhance their productivity when ordering from Wavin. In addition to offering a quicker and more efficient ordering process, the Wavin Online Shop provides even greater transparency in the ordering process. Products can be ordered by simply inputting the code if known, or by search and select. Very large orders can be processed more speedily via uploading excel sheets with a prefilled option where just the quantity needs to be entered. Prior to checkout any errors are flagged and can be rectified to ensure accurate ordering. Once an order is placed acknowledgement and confirmation delivery emails will be sent. Michael O’Donohoe, Wavin’s Country Director for Ireland said; “The benefits of this online shop for its users are very clear in terms of improving productivity and ease of use. But it brings wider benefits in that it reduces the likelihood of errors in ordering. It also allows users to track their orders and make changes until they are ready to go to the checkout. Options for delivery to a merchant’s branch or direct to a building/ construction site are also available.” The Wavin Online Shop is only available to the merchant trade and not to their customers or to members of the public. To protect the integrity of the system merchants will be required to first register on the platform. For a limited period, all stockists/branches registering on the platform will receive a “Welcome” discount on their first order of 5% and a 1% ongoing discount. T&Cs apply. Michael O’Donohoe said; “We have endeavoured to make the order processing as simple as possible and to that end the Wavin Online Shop contains a step-by-step guide, a FAQ section and support contact details. It is a five-step journey for the merchant; 1. Login. 2. Search for products. 3. Add products to your cart. 4. Review your cart. 5. Select delivery address and submit order. “We will continue to work with merchants to develop and enhance the online shop in order to continuously improve the user experience. A number of enhancements are already planned for later this year,” he said. Wavin products included in the launch phase of the online shop are Soil & Waste, Plumbing, Rainwater & Sewer.

www.wavin.ie/webshop

DISPLAY INNOVATION FROM IRISH ABRASIVES!

Irish Abrasives have developed a revolving, swivel-on-wheels, cutting disc display stand that only requires 34 square inches of floor space (that’s less than 1 meter) to display 1,000 cutting and grinding discs on the flat. The innovative unit will be supplied Free of Charge to their customers. This innovation from initial concept through design and manufacturing was three years in the making. Irish Abrasives say that the last time they recall a stand for this type of display being introduced was back in the 70’s – that’s forty years ago and they are rarely if ever used now. Irish Abrasives felt it necessary to develop this type of stand to be used as a safety precaution to prevent `TEAR DROPPING` which can be caused by hanging a disc on a peg, also to free up valuable wall space for retailers and allow for the unit to be moved around the sales floor as appropriate. The company say that all cutting and grinding discs where possible should be displayed ‘on the flat’.