Your Training Next generation learning solutions for today’s internal auditor
Special Training Offer
Inside
Must-Have
Traits
FOR effective leadership
Train
Your Way:
Choose From Convenient Learning Platforms
5
top REASONS
LEAN SIX SIGMA AND INTERNAL AUDIT ARE A PERFECT MARRIAGE
FEBRUARY 2013
Indianapolis, IN
Philadelphia, PA
IIA Seminars Attend. Learn. Advance. Repeat. Miami, FL
SAVE 25% when you register for a course at one of our 5 EXCITING NEW LOCATIONS! Anaheim, CA
San Antonio, TX
Not only is The IIA the global leader in internal audit education,
Also Save 25% when you
we’ve added five new seminar locations to our existing lineup,
register by June 30, 2013,
making access to success that much easier.
using discount code NEWSEM25 for courses
The benefits of continued career training through The IIA are
offered in the following locations:
limitless. Visit The IIA’s website www.theiia.org/goto/SAVE25 and discover the Top 5 Benefits of Continued Training. And for a limited time save 25% off any courses offered in
Indianapolis, IN.......... June 10–13 Philadelphia, PA..........Sep. 25–26
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San Antonio, TX.....Sep. 30–Oct. 3
March 31, 2013, using discount code NEWMIA25!
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121773
Your Training
Table of Contents Letter from the Vice President of Learning Solutions.................................... 4 Training Icons Legend.................................................................................. 5 Choose the Convenience of E-learning......................................................... 6 Must-Have Traits for Effective Leadership................................................... 8 Why Change Management Skills Are Important............................................ 9 Top 5 Reasons Six Sigma and Internal Audit Are a Perfect Marriage.......... 10 Train Your Way: Learning Solutions Delivery Methods................................. 12 2013 February – July Seminar Schedule..................................................... 14 10 Things The IIA Knows About Emerging Leaders..................................... 16 Featured Seminar Course Descriptions...................................................... 17 Vision University......................................................................................... 32 On-site Training Course Customization Case Study: Nordstrom, Inc.......... 34 IIA Conferences.......................................................................................... 36 Three Compelling Reasons to Earn a Professional Certification................. 39
Global Headquarters 247 Maitland Avenue Altamonte Springs, Florida 32701-4201 USA T: +1-407-937-1111 F: +1-407-937-1101 www.theiia.org 121727/jj/CW
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3
Your Training
T
alent management is key in this ever-changing world, and keeping skills relevant and timely adds value to you and your organizations.
The IIA’s Learning Solutions provides myriad delivery options for you to earn NASBA-qualifying CPE credits featuring refreshed courses — 10 newly added last year — in accessible, convenient ways. We’ve listened to what chief audit executives have said is needed to advance the profession and incorporated input from our members. Also, we’ve mobilized subject matter experts to develop relevant, peer-reviewed content in collaboration with professional instructional designers, and trained high impact facilitators who are armed with first-rate skills for knowledge transfer.
Your Training
Whether you’re an individual contributor, manager, or executive, look to your global association solely dedicated to the professional practice of internal auditing for top-quality training. • Choose a seminar at a location near you and experience face-to-face, hands-on training with other professionals. • Invest in On-site Training that can be customized to the needs of your organization. • Opt for virtual learning online and take advantage of eSeminars and eWorkshops. • Attend multi-day conferences where you’ll have access to the industry’s thought leaders on current topics, network and share best practices with your peers, and have the chance to reflect on the big picture of your profession. • Participate in one of more than 70 high-level information sessions, from experts in the field through free webinars held throughout the year, from the convenience of your home or office. Don’t delay. Plan your professional development using Your Training Compass Resource Guide, by browsing www.theiia.org, or by talking to one of our expert Customer Relations representatives today at +1-407-937-1111. Sincerely, Bonnie Ulmer Vice President, Learning Solutions The Institute of Internal Auditors
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The Institute of Internal Auditors
Come to the Experts for Your Internal Audit Training
As the global leader in internal audit education, The IIA provides the highest quality, convenience, and value in the business. Make the worthwhile investment in training that will keep you abreast of the most recent industrywide standards and guidance. Training options are available year-round to affordably earn CPE hours that yield results for your business and career. When choosing courses, these icons represent the course delivery format. Select the one that’s most convenient for you.
The IIA’s Multiple Learning Platforms Seminars: Multi-day training events that offer a variety of classroom-style courses that are aligned with The IIA’s International Professional Practices Framework (IPPF). eLearning: Facilitated courses offered via the Internet in shorter sessions over multiple days; Members-only Webinars; interactive, multi-day online eWorkshops on various topics, offering the flexibility for participants to attend one or more sessions. On-site Training: Customizable courses for five or more attendees presented at the organization’s location (or delivered virtually to multiple locations simultaneously). Tackle the tough topics with peers and ensure training message consistency. Conferences: There’s nothing quite like a gathering of minds. Make connections and build a network of peers from across the globe. Learn from dynamic thought leaders who are among the best in their fields.
E
very time I attend an IIA conference or seminar, I return to the office with a renewed sense of confidence. They equip me with the tools I need to be on the cutting edge of my profession. My audit committee is very engaged and seems to appreciate that I am able to speak knowledgably about the latest trends in governance, risk, and compliance. What’s more, I love to send my staff members to IIA seminars. I know they’ll return with the skills they need to conduct value-added audits that benefit the organization. The seminars provide them with in-depth, real-world training that contributes greatly to their career satisfaction and overall professional development. Karen Brady, CIA, CRMA, CFE Corporate Vice President, Audit and Compliance Baptist Health South Florida
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Your Training
Choose the Convenience of
eLearning Save money, reduce travel expenses, and limit time away from the office.
2013 eLearning Course Matrix
Course Code
Course Level
CPE’s
February
Audit Report Writing
ARW
Intermediate
16
Feb. 5-14
CIA Learning System Comprehensive Instructor-led Course Part 1
CL1
Intermediate
19.5
Feb. 4-22
CIA Learning System Comprehensive Instructor-led Course Part 2
CL2
Intermediate
19.5
March 5-28
CIA Learning System Comprehensive Instructor-led Course Part 3
CL3
Intermediate
32
March 4-29
Control Self-assessment: An Introduction
CSA
Basic
16
March 5-14
Data Analysis for Internal Auditors
DA
Intermediate
8
Updated 1/10/13
March
April 1-19
Enterprise Risk Management: An Introduction
ERM
Intermediate
16
Lean Six Sigma Tools for Internal Audit Fieldwork
SSF
Intermediate
16
Feb. 4-15
Lean Six Sigma Tools For Internal Audit Planning
SSP
Intermediate
16
Operational Auditing: Evaluating Procurement and Sourcing
OAP
Intermediate
8
Operational Auditing: Evaluating the Supply Chain
OSC
Intermediate
8
Operational Auditing: Influencing Positive Change
POA
Intermediate
16
March 11-20
Performing an Effective Quality Assessment
QAE
Intermediate
16
March 5-14
Risk Based Auditing: A Value Add Proposition
RBP
Intermediate
16
March 4-15
Statistical Sampling for Internal Auditors
SSI
Intermediate
16
March 25-28
Value-added Business Controls: The Right Way to Manage Risk
VAB
Basic
16
March 19-28 Feb. 5-14 March 5-7
Feb. 4-13
April
We’ve expanded our online learning offerings making it more convenient and affordable to invest in your professional development. Pick from eWorkshops, eSeminars, on-demand self-study courses, and Members-only Webinars featuring a variety of topics developed by and for internal audit practitioners. Expand your knowledge and skills with relevant, frequently updated content that’s accessible from practically anywhere. eWorkshops are multi-day interactive training sessions on focused topics. Choose one or more of the standalone weekly sessions to stay in the know of the latest information and trends. Sessions are recorded and accessible for 30 days by attendees.* eSeminars are real time, facilitator-led courses that cover the same curriculum and exercises as their traditional counterparts. Gain greater proficiency and understanding using online collaboration tools such as breakout sessions, whiteboard exercises, and interactive polling. Courses are offered in shorter sessions over multiple days. Lower delivery costs means we pass the savings on to our members.* On-demand self-study courses can be delivered any time of day to your computer. Learn at your own pace and get
May
June
May 7-16
July
August
July 22-31
the knowledge you need with hundreds of online topics at your disposal. New content is added each month. Purchase an annual subscription or a single course. Access content for 12 months from purchase. Members-only Webinars are scheduled each month. These one-hour sessions cover high-level content and are free to IIA members.* Early registration discounts and group rates are available for online training, so register early or contact the eLearning team for more information on group rates at elearning@theiia.org. www.theiia.org/E-learning elearning@theiia.org / +1-407-937-1111
September
October
Sep. 10-19
November
December
Nov. 5-14
Aug. 5-23 Sep. 4-27 Oct. 7-Nov. 1 June 4-13
Sep. 10-19
May 13-14 June 3-14
Sep. 9-20
June 10-19
Dec. 2-13
Aug. 13-22
May 6-15
Nov. 12-21 Sep. 16-25
Dec. 3-12
July 23-25 May 7-9
Nov. 6-8 June 11-20
Sep. 3-12
June 4-13
Sep. 10-19
Nov. 6-15
Sep. 16-27
Nov. 5-21
June 10-21
Dec. 3-12
Aug. 19-22 May 7-16 * NASBA and IIA CPE compliant
Aug. 12-21
Oct. 22-31
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Your Training
MUST-HAVE traits
for
Effective
leadership
Learning the key elements of leadership is critical for those who want to advance in their career. Larry Harrington, vice president – internal auditor of Raytheon Company, shares why ethics, authenticity, vision, and a commitment to lifelong learning are essential traits. Ethics The most important leadership quality is integrity. Yet we constantly read about leaders who failed to maintain the highest standards — leaders who started down a slippery slope, and before they knew it, crossed the line, ruined a career, a company, and more. Keep in mind when you are troubled with an ethical decision to pause and take an ethics check by thinking how the Wall Street Journal would write the story about your actions, or talk to a valued friend. Don’t ruin a career over a decision you inherently know is unethical, no matter who says it is okay.
speak out, express their opinions, and know the leader has their best interests at heart.
Vision Leadership fails without followship. The essence of leadership is to create a vision for the future by seeing around the corner and anticipating rather than reacting. Selecting the right people, providing them with the necessary learning opportunities, and leveraging their differences using effective communication skills will motivate them to implement your vision.
Authenticity
Commitment to Continuous Learning
Leaders must be genuine. They must show passion for their projects and concern for the welfare of those on their teams. Effective leaders create an environment of trust where people are encouraged to
Each of us must become continuous learners who invest both time and money in ourselves. No one ever said that you were no longer responsible for your own learning after college. Those who solely rely on the
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The Institute of Internal Auditors
learning support from their company will fail to keep current. You should be more willing to invest in yourself than anyone else. Invest 5 percent of your annual salary and at least 200 hours a year in yourself. It will be the best return on investment you can ever achieve.
Larry Harrington has more than 25 years of experience in auditing and finance. He started his career in public accounting and has since held a wide range of positions within retail, financial services, insurance, manufacturing, and technology. Harrington has served as vice president of finance, vice president of human resources, vice president of operations, as well as chief audit executive, for several Fortune 200 companies during his career. He currently serves as a member of The IIA’s International Board of Directors and is the former chairman of The IIA’s North American Board of Directors.
Why Change Management Skills Are Important Chief executive officers have stated in multiple studies that the quality they look for most in a leader, after ethics, is the ability to excel at change management. With the rapidly changing global marketplace, these executives, charged with the growth and profitability of their companies, understand the need to continually reinvent themselves. Companies and individuals who can’t innovate in this environment will fail. Yet what they find is a shortage of leaders with the requisite change management skills. This places these skills at a premium. As internal auditors, we must lead change both within our function and across every function in our companies. Look to The IIA’s training and events to help you develop world-class internal audit skills. Their instructors are recognized experts in our profession with demonstrated expertise in change management. They will present the leading internal audit practices, help you think through how to drive change in your own organization, and give proven suggestions on how to get management and audit committee support. Mastering change management requires these skills that will be explored in depth by The IIA’s training and events team: • Strategic thinking is learning to look around the corner, anticipate change rather than reacting to it, and then leading that change. In essence, it is the ability to create a vision for where the organization needs to go. • A willingness to take intelligent risks, viewing the opportunities they present, and seizing the moment when it often appears others are hesitant to act is essential.
• A high degree of communication, both verbal and written, is key. People need to know what is changing and why, how it will impact them, and the consequences of not adapting. Winning the hearts and the minds of those you need to help drive the change is critical. • An ability to seek input from others, including those who will be impacted by the change, and listening to feedback is important. We have five generations in the workplace and each thinks and reacts differently. Reach out to each group, understand their differences, and leverage them to the project’s advantage. Learn to value the diversity of perspectives and seek to connect, collaborate, and communicate with everyone. • Motivation and perseverance are critical because every change journey will have challenges, setbacks, and course corrections. People look to you in the most difficult times for the inspiration and perspiration to continue. Acknowledge if you make a mistake or miscue and make the course correction. • Six Sigma and LEAN are critical tools in change management. They use extensive data analytics, help us get to root causes, and drive value in every process. These skills are no longer nice-tohave skills, but must-have skills. • Networking skills are critical today. You will face few problems that others have not already encountered. In fact, more likely than not, your problem has been addressed by many others in your network. Learning how to build a broad network helps you learn from those who already faced your issues, resolve problems faster, and leverage the successes and failures of others.
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Your Training
TOP
Support in the Standards
REASONS
WHY INTERNAL AUDIT AND LEAN SIX SIGMA
Are a Perfect Marriage Jimmy Parker, CIA, CCSA, CPA, CMA, CFM, CISA, CPIM Director of Finance – Sales ConAgra Foods
Six Sigma is a business management strategy, originally developed by Motorola, USA in 1986, that seeks to improve the quality of process outputs by identifying and removing the causes of defects (errors) and minimizing variability in manufacturing and business processes. In the 1990s, the Lean process efficiency methodology and the Six Sigma quality improvement methodology were combined into Lean Six Sigma (LSS) in an effort to enable organizations to significantly reduce their costs by eliminating wasted time and activities from their operations. Since that time, a number of leading internal audit departments have sought to incorporate LSS’s tools and techniques into their audit processes and procedures to enhance audit effectiveness and add value. While some have enjoyed a measure of success, others have struggled to assimilate the concepts into practice. However, the successful incorporation of LSS tools and techniques into a department’s internal audit methodology should remain a noble objective for leading organizations. For those who have not yet ventured into LSS waters and need a push, we offer the top five reasons why internal audit and LSS are a perfect marriage. 10
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The Institute of Internal Auditors
Consistent with the definition of internal auditing put forth in the International Standards for the Professional Practice of Internal Auditing (Standards), Lean Six Sigma brings “...a systematic, disciplined approach to evaluate and improve the effectiveness of risk management, control, and governance processes.” Throughout the Standards, it is noted that internal audit is required to evaluate the “effectiveness and efficiency of operations and programs” in their organizations and promote continuous improvement, which are both fundamental goals of LSS.
Alignment of Methodology Phases The Lean Six Sigma project methodology follows a performance improvement model composed of five phases, which is used for projects aimed at improving business processes: • Define the problem, the voice of the customer, and the project goals, specifically. • Measure key aspects of the current process and collect relevant data. • Analyze the data to investigate and verify cause-and-effect relationships. • Improve or optimize the current process based upon data analysis. • Control the future state process to ensure that any deviations from target are corrected before they result in defects.
The acronym commonly used is DMAIC (pronounced “duh-mayick”), and these phases can be related to the five phases of an internal audit as follows: • Define = Pre-Planning/ Preliminary Survey • Measure = Planning • Analyze = Fieldwork/ Execution/Testing • Improve = Reporting/ Recommendations • Control = Follow-up/Remediation
Re-engineering of Internal Processes Lean Six Sigma provides a useful framework for executing audit projects with enhanced project discipline but can also be utilized to re-engineer audit department internal processes and procedures for more effective and value-added delivery of services. For example, LSS offers auditors an expanded toolkit for: • Strengthening organizational internal control processes through mistake-proofing techniques, more thorough assessments of control design, and a strategic approach to placement of internal controls within a business process. • Effective assessment, analysis, and prioritization of risks. • A more structured approached to root cause analysis. • Better measurement and continuous monitoring of control effectiveness. • Creative problem solving.
• Enhanced customer focus and quality consideration in audit planning.
Enhanced Analytical Approach In approaching business process improvement engagements, LSS improves internal auditors’ ability to: • Identify and remove the causes of errors before they become process defects. • Minimize process variability to achieve a consistent level of high quality. • Eliminate waste in business processes and functions. • Identify and resolve process bottlenecks for improved workflow. • Improve the quality of process outputs. • Streamline business processes. • Assist business units in achieving sustainable and predictable business process results. • Enhance internal and external customer value and satisfaction. The above results in a higher probability of accomplishment of organizational objectives.
Promoting Collaboration The cross-functional collaboration required of the employees in the organization affected by the targeted LSS improvements and the audit project team is a residual benefit of using this methodology. Lean Six Sigma promotes sustained quality im-
provement commitment from the entire organization, particularly from top-level management. In addition, focusing on a common goal tends to bring teams closer together. As internal audit departments seek stronger and more productive partnerships with the business units they audit, LSS can be a key relationship builder. As internal audit shops everywhere continue to look for better ways to analyze processes, work collaboratively with customers, and help the organization achieve its objectives, LSS may just be the tool you are looking for to make your audit department that much better.
Jimmy Parker began his audit career with the U.S. Marine Corps Non Applied Fund Audit Services and retired after more than 20 years of active service. He served as a manager within the internal audit services group with Deloitte & Touche, Chicago; as a senior manager in the risk advisory services practice of Ernst & Young’s Detroit office; and was a financial audit manager in the internal audit department of Federal-Mogul Corp in Southfield, Mich. He holds a Bachelor of Science degree in accounting from the University of Maryland, College Park and a Master of Business Administration degree from the University of North Carolina at Wilmington. He holds numerous certifications, including Certified Internal Auditor, Certification in Control Self-assessment, Certified Public Accountant, Certified Management Accountant, Certified in Financial Management, Certified Information Systems Auditor, and Certified in Production and Inventory Management. Parker has facilitated internal audit courses for The IIA for more than 14 years.
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Your Training
Train
When you begin with training from your global association solely dedicated to the practice of internal auditing, add peer-reviewed content developed by subject matter experts, and offer multiple delivery options that are flexible and convenient for your members, the result is an opportunity to train your way. Get familiar with the training options available to you with this at-a-glance view.
YourWAY
Comparison of The IIA’s Learning Solutions Training Methods e-Seminars
Onsite Seminars
Online
X
You choose location
X
Seminars
Conferences
Vision University
X
X
e-Workshops
Self Study
Webinars
X
X
X
X
X
X
X
X
X
X
ACCESSIBILITY On location
X
X
Course variety
X
X
X
Face-to-face instruction
X
X
X
X X
X
ENGAGEMENT Best practice exchange
X
X
X
Network with other participants
X
X
X
Q & A interaction
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
SCHEDULING FLEXIBILITY Time bound
X
X
Choose time convenient for you
X
Available around the clock
X
X X
X X X
CONTENT NASBA Compliant
X
X
X
X
X
X
X
X
NASBA and IIA CPE Compliant
X
X
X
X
X
X
X
X
Developed by subject matter experts
X
X
X
X
X
X
X
X
Peer reviewed
X
X
X
X
X
X
X
X
X
X
X
X
X
X
N/A
Customizable Based on internal audit member input
X X
X
X
VALUE Economically priced
X
X
X
X
X
X
Group or other discounts available
X
X
X
X
X
X
Several hour sessions over multiple days
X
X
X
X
Several hour sessions over multiple weeks
X
X
Apple- Mac
X
X
X
Microsoft Windows
X
X
X
TIME COMMITMENT/ COURSE DURATION 1-4 Consecutive day training
X
X
X
X
LEARNING DEVICE X X
Tablet
LIMITED
LIMITED
Smartphone
LIMITED
LIMITED
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The Institute of Internal Auditors
PREPARE TO PASS THE CIA EXAM ®
2013 UPGRADE
GUARANTEE
www.LearnCIA.com/CIA2013
START TODAY AND UPGRADE FOR FREE!
DON’T WAIT FOR JULY 2013! HERE’S WHY:
In July 2013, the CIA exam will change from a 4-Part exam to a 3-Part exam — but there’s no need to worry! The IIA has you covered with a generous transition plan plus The IIA’s CIA Learning System® 2013 Upgrade Guarantee.
• Increase Your Salary by Up to 40%* • Receive Credit for Parts Passed in the 4-Part Program • Get Part 4 Credit Before It’s Gone! • Upgrade Your Materials for Free with the 2013 Upgrade Guarantee! *Source: The IIA’s 2012 Internal Audit Compensation Study
For complete details about the CIA Exam Transition and The IIA’s CIA Learning System Upgrade Guarantee,
visit www.LearnCIA.com/CIA2013 121787
2013 Seminar Course Matrix (Courses through July 2013) Updated 1/10/13
Course Code Course Level Duration
Dallas, TX Feb. 12 - 15
Atlanta, GA Feb. 26 - March 1
Four Day Courses Audit Manager Tools and Techniques
TTM
Intermediate
4
Feb. 26-March 1
Auditor-in-charge Tools and Techniques
AIC
Intermediate
4
Feb. 26-March 1
Beginning Auditor Tools and Techniques
TT
Basic
4
Feb. 12-15
Feb. 26-March 1
Communication Skills for Auditors
ECA
Basic
4
Leadership Skills for Auditors
LSA
Intermediate
4
Analyzing and Improving Business Processes
ABP
Basic
2
Feb. 12-13
Feb. 26-27
Assessing Risk: Ensuring Internal Audit's Value
ARV
Advanced
2
Feb. 12-13
Feb. 28-March 1
Assessing Your Organization's Risk Management Process
ARM
Intermediate
2
Audit Report Writing
ARW
Intermediate
2
Auditing Derivative Strategies
ADS
Intermediate
2
Auditing Investment Activities
AIA
Intermediate
2
Auditing the Cloud
CLO
Intermediate
2
Best Practices in Internal Auditing
BP
Advanced
2
Building a Sustainable Quality Program
IQA
Intermediate
2
Feb. 26-March 1
Courses Under Four Days
Feb. 14-15
Feb. 14-15
Construction Activity: Audit Strategies
EAC
Intermediate
2
Continuous Auditing
CA
Advanced
2
Contract Auditing
AC
Intermediate
2
Control Self-assessment: An Introduction
CSA
Basic
2
Control Self-assessment: Facilitation Skills
CFT
Intermediate
2
Corporate Governance: Strategies for Internal Audit
ACG
Intermediate
2
Feb. 26-27
COSO-Based Internal Auditing
CBA
Intermediate
2
Feb. 28-March 1
Creative Problem-solving Techniques for Auditors
CPS
Basic
2
Data Analysis for Internal Auditors
DA
Intermediate
1
Effective Writing for Auditors
EWA
Intermediate
2
Enterprise Risk Management: An Introduction
ERM
Intermediate
2
Evaluating Organizational Ethics
ETH
Intermediate
2
Financial Auditing for Internal Auditors
AFA
Intermediate
2
Feb. 12-13
Human Resources: Auditing Your HR Function
HRF
Basic
2
Feb. 12-13
Lean Six Sigma Tools for Internal Audit Fieldwork
SSF
Intermediate
2
Feb. 14-15
Lean Six Sigma Tools for Internal Audit Planning
SSP
Intermediate
2
Feb. 12-13
Operational Auditing: Influencing Positive Change
POA
Intermediate
2
Feb. 14-15
Performing an Effective Quality Assessment
QAE
Intermediate
2
Project Management Techniques
PMT
Intermediate
2
Risk-Based Auditing: A Value Add Proposition
RBP
Intermediate
2
Feb. 26-27 Feb. 28-March 1
Sarbanes-Oxley Primer: Charting Your Course
SOX
Intermediate
2
Sarbanes-Oxley: Assessing IT Controls
SAI
Intermediate
3
Small Audit Shop: Doing More with Less
SAS
Intermediate
2
Statistical Sampling for Internal Auditors
SSI
Intermediate
2
Value-Added Business Controls: The Right Way to Manage Risk
VAB
Basic
2
CTA
Basic
2
Deloitte Public Offerings - Courses Under Four Days Critical Thinking for Internal Auditors
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The Institute of Internal Auditors
Feb. 28-March 1
Feb. 28-March 1
Feb. 26-27
Feb. 14-15
Feb. 26-27
Las Vegas, NV March 26 - 29
Miami, FL April 8 - 11
New York, NY April 23 - 26
Orlando, FL May 20 - 23
April 23-26
May 20-23
April 8-11
April 23-26
April 8-11
April 23-26
March 26-29
March 26-29
April 8-11
Indianapolis, IN June 10 - 13
Las Vegas, NV June 17 - 20
June 17-20 June 10-13
May 20-23
June 10-13
May 20-23
March 26-29
June 17-20
March 26-27
Jul. 9-12 Jul. 23-26
Jul. 9-12
Jul. 23-26 Jul. 23-26
Jul. 9-12
June 10-11 April 23-24
May 20-21
Boston, MA July 23 - 26
Jul. 9-12
June 17-20 June 10-13
April 8-9
San Francisco, CA July 9 - 12
Jul. 25-26 June 17-18
Jul. 9-10
March 26-27
Jul. 23-24 April 10-11
June 12-13
Jul. 11-12 Jul. 25-26 Jul. 23-24
March 26-27 June 12-13 April 23-24
May 20-21
June 17-18
Jul. 23-24
March 28-29 March 26-27 April 8-9 April 10-11
April 10-11 April 25
Jul. 11
Jul. 11-12
April 25-26
March 28-29
April 25-26
May 22-23
Jul. 11-12
March 26-27
April 23-24
May 20-21
Jul. 9-10
March 28-29
April 8-9
June 10-11 April 25-26
June 17-18
Jul. 9-10
June 19-20
Jul. 25-26
June 19-20 April 10-11
June 12-13
April 23-25
April 23-24
April 8-9
Jul. 9-10
June 19-20
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10 Your Training
Things the iia knows
about emerging leaders
You aspire to greatness. While others await opportunity, hoping it will knock someday, you’re busy pursuing your dreams and preparing for success right now. As an emerging leader, you know it’s important to own your career development plans rather than waiting for your organization to send you to training. And since it’s your learning journey, let Your Training Compass Resource Guide point the way.
here are 10 things we know about emerging internal audit leaders: 1) You don’t plan to be in your current job for long; maybe not even at your company.
2) Your stay in the internal audit profession may well be one of many occupations you’ll have over the lifespan of your career. 3) You want advancement, and you really don’t want to wait for it.
4) You’re already taking steps to earn a promotion or have your eye on a better position.
5) You aren’t waiting for someone else to send you to training, even if they’re going to pay for it, because you want to learn now.
6) You want next-generation learning solutions, where you’ll meet others like you and gain transferable skills you can take anywhere.
7) You want expert training tailored to the way you prefer to learn — whether in person or online. 8) You really do believe that “Seeing is believing.”
9) You’re ready to register for Beginning Auditor Tools and Techniques or Leadership Skills for Auditors today to receive a free IIA Membership.* 10) You’re thrifty, so you’ll use the coupon discount code on page 17 and save $100.
*Registrants who pay the non-member rate for courses receive a one-year free IIA membership. 16
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The Institute of Internal Auditors
CORE COMPETENCIES These courses prepare you to understand and perform the mechanics of planning and executing audits.
Audit Report Writing Develop the essential skill for creating high-quality audit reports. Auditors in all sectors and at all levels will learn what goes into an effective audit observation and how to organize reports that meet professional standards, elicit management action, and communicate crucial messages to executives and board-level readers. This is a hands-on course that focuses on the organization and structure of audit reports, and includes case study activities for practicing the basics of audit report writing. Upon completion of this course, you will be able to: • Recognize the criteria for, and importance of, writing audit reports. • Complete the five components of an audit observation. • Construct an audit report. • Develop reports that are accurate, objective, clear, concise, constructive, complete, and timely. Course Duration: 2 days / CPE Hours Available: 16 Visit www.theiia.org/Seminars for more information.
Register for any course offered Jan-July 2013 by June 30 and
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$100 when referencing the discount code: Compass2013.
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Your Training CORE COMPETENCIES
Assessing Risk: Ensuring Internal Audit’s Value (NEW) Assure that your internal audit function is deploying its resources to fulfill its mission within the organization. After reviewing real examples of risk assessment models used by leading internal audit functions, participants will develop their own risk assessment frameworks by selecting those elements and best practices that best meet the risk assessment needs of their organization, no matter the size or maturity level of their internal audit function. This course provides practical insights relating to contemporary best practices of risk assessment activities and allows participants to apply what they have learned so they can implement risk assessment activities at their organization. Upon completion of this course, you will be able to: • Explain the fundamental nature of risk. • Identify the essential building blocks of a risk assessment. • Discuss contemporary trends relating to risk concerns of internal audit stakeholders. • Assess the completeness of the audit universe. • Develop a risk assessment methodology for assessing the audit universe. • Develop a risk assessment framework for engagement planning. • Perform a fraud risk assessment. • Integrate risk appetite into the risk assessment framework. • Minimize risk assessment implementation issues. • Apply newly learned concepts, techniques, and skills to the workplace. Course Duration: 2 days / CPE Hours Available: 16 Visit www.theiia.org/Seminars for more information.
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CORE COMPETENCIES
Beginning Auditor Tools and Techniques Learn the ins and outs of an audit from beginning to end. Gain a foundation of knowledge that will allow you to prepare properly for and conduct a successful audit, using preliminary surveys and evidence-gathering techniques. A basic understanding of how to identify risks and internal controls in auditing will be stressed, along with interpersonal and team-building skills. Upon completion of this course, you will be able to: • Discuss some of the best practices within internal audit today. • Mitigate risks to help ensure management directives are carried out. • Discuss the audit planning process. • Explain how interviewing is used within an audit. • Contrast a basic narrative and a flowchart. • Describe the development and use of audit programs. • Discuss tools that automate the audit process. • Describe methodologies used to gather audit evidence. • Write an audit report using the five components. • Discuss methodologies for “selling” audit findings to stakeholders. • Explain how teamwork is essential to an audit project. Course Duration: 4 days / CPE Hours Available: 32 Visit www.theiia.org/Seminars for more information.
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Your Training CORE COMPETENCIES
Operational Auditing: Influencing Positive Change (NEW) Invigorate and revitalize your operational auditing toolkit. Participants of this course will discover that operational auditing plays an important role in today’s business environment well beyond the realm of money, compliance, and traditional internal controls, and into the realm of a trusted business partner influencing management’s pursuit of operational excellence.
Additional Core competency courses You may benefit from:
They will also learn how to employ various methods, tools, and skills to collect and analyze operational information and data, identify causes of operational issues and risk exposures, and develop solutions to enhance the operational performance of business activities, processes, and/or resources deployed across the organization.
• Best Practices in Internal Auditing
This highly interactive and dynamic program engages participants through group sharing, focused activities, and case study based simulations.
• COSO-based Internal Auditing
Upon completion of this course, you will be able to: • Determine the factors that influenced past trends in operational auditing. • Determine how to drive a positive change in management’s mindset about the internal auditor and internal audit activity. • Recognize the key aspects of, and differences in, planning for operational audit engagements. • Identify the assumptions associated with a risk-based approach to operational auditing. • Describe the application of business process improvement concepts to an operational audit. • Explain the application of benchmarking concepts to an operational audit. • Assess the impact of various reporting approaches, and structure. Course Duration: 2 days / CPE Hours Available: 16
• Continuous Auditing • Control Self-assessment: An Introduction
• Enterprise Risk Management: An Introduction
• Evaluating Organizational Ethics • Performing an Effective Quality Assesment
• Operational Auditing: Evaluating Procurement and Sourcing
• Operational Auditing: Evaluating the Supply Chain
• Building a Sustainable Quality Program
• Risk-based Auditing: A Value Add Proposition
• Small Audit Shop: Doing More with Less
• Value-added Business Controls: The Right Way to Manage Risk
Visit www.theiia.org/Seminars for more information.
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The Institute of Internal Auditors
INTERPERSONAL SKILLS These courses equip you to influence people, policies, and change.
Audit Manager Tools and Techniques Lead effectively in an internal auditing environment. Learn to manage the roles and relationships of the diverse parties involved in the auditing process. Maintain lines of communication with the CAE and executive management, and problem solve while motivating a team and delegating tasks. As an audit manager, you must not only be an efficient auditor, but also an effective communicator, teacher, and active listener. This course focuses on providing new managers with the tools needed to lead effectively in an internal auditing environment. Upon completion of this course, you will be able to: • Establish clear and effective communication. • Build rapport. • Identify the difference between leadership and management, and why both qualities are needed in an organization. • Identify strategies that audit managers can use to manage change with audit staff. • Monitor and provide feedback to audit staff. • Discover strategies for coaching and providing 360-degree feedback. • Discuss audit report considerations and methodologies that add value for audit clients. • Employ the innovative problem solving process. • Discuss ways to market the audit function. Course Duration: 4 days / CPE Hours Available: 32 Visit www.theiia.org/Seminars for more information.
Register for any course offered Jan-July 2013 by June 30 and
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$100 when referencing the discount code: Compass2013.
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Your Training INTERPERSONAL SKILLS
Auditor-in-charge Tools and Techniques Lead a high-performing audit team. Whether you are a recently promoted auditor-in-charge, assuming the role, or seeking a refresher, this informative session covers the organizational, time management, and problem solving skills necessary to manage a successful team. Leading an audit team not only requires a great deal of knowledge, it also requires dedication, efficiency, and effective leadership skills. Acquire the skills needed to lead with confidence. Upon completion of this course, you will be able to: • Describe the duties of the auditor-in-charge. • Identify the tools and techniques used in audit planning. • Explain the auditor-in-charge supervisory responsibilities. • Estimate the resource requirements for a project. • Identify audit concerns, client reactions to audit concerns, ways to sell audit concerns, and the elements of an audit concern. • Identify the functions of audit reports, key IIA communication standards, and characteristics of effective reports. • Describe the keys to a successful exit conference. • Identify the criteria used by auditors in charge to determine if audit responses are adequate. • Discuss strategies for successful performance appraisal meetings. Course Duration: 4 days / CPE Hours Available: 32 Visit www.theiia.org/Seminars for more information.
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INTERPERSONAL SKILLS
Communication Skills for Auditors Project professionalism and convey ideas with ease through effective communication. Successful auditors are effective communicators, clearly conveying thoughts, ideas, and suggestions during meetings, presentations, interviews, and negotiations with audit customers and executives. Learn to respond to the styles of others, get your message across clearly, maintain poise, and project your own professionalism. Auditors at all levels will learn the best practices for presentations, interviewing, negotiations, and practice techniques for mastering public speaking. Through facilitator presentations, group discussions, case studies, practical exercises, and individual coaching and feedback, participants will learn to see themselves as others see them, in terms of style and the impressions they create, and increase their ability to reach negotiated agreements in a wide range of audit situations. Upon completion of this course, you will be able to: • Apply the Communication Model to written and verbal business communication. • Analyze communication breakdowns to identify potential causes. • Utilize public speaking techniques designed to enhance your confidence and composure. • Recognize personal social styles and how they impact communications. • Apply techniques for communicating effectively among differing personal social styles. • Practice specific interview techniques, including effective listening and questioning. • Demonstrate best practices for negotiations, including strategies for handling confrontation. Course Duration: 4 days / CPE Hours Available: 32 Visit www.theiia.org/Seminars for more information.
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Your Training INTERPERSONAL SKILLS
Leadership Skills for Auditors Implement the tools and techniques of effective leadership. Strong leadership qualities are imperative to running any audit team at the highest possible level. In this course, audit leaders, supervisors, and managers will learn tools and techniques for cultivating and maintaining an effective and efficient team, keeping them motivated and efficient through the entire audit process. Various teaching methods will help attendees focus on the needs of individuals and improve communication abilities within an audit team as well as with customers. Upon completion of this course, you will be able to: • Discuss techniques and attributes associated with leaders.
Additional interpersonal skills courses You may benefit from:
• Use motivational theories and techniques to motivate others.
• Audit Reports: Better Design,
• Gauge your own leadership style and skills. • Discuss styles of conflict management and their applications in the workplace. • Explain how effective communication is essential to effective leadership. • Identify methods for effective problem-solving approaches to decision making and potential pitfalls. • Implement methods for evaluating, reprimanding, and counseling audit staff. Course Duration: 4 days / CPE Hours Available: 32 Visit www.theiia.org/Seminars for more information.
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Faster Delivery
• Control Self-assessment: Facilitation Skills
• Creative Problem-solving Techniques for Auditors
• Effective Writing for Auditors
BUSINESS ACUMEN These courses equip you to analyze, manage, and improve processes in order to meet business and stakeholder objectives.
Analyzing & Improving Business Processes (NEW) Gain the tools and techniques that can be used in any process analysis engagement. The best way to build business process analysis skills is by doing the work, and this course is full of hands-on applications using case studies and the participants’ understanding of their own processes to apply these tools and techniques often. For staff auditors, it will provide solid instruction on how the tools can be used to analyze any environment. For auditors-in-charge, it will provide an arsenal of tools that can be used in completing audit assignments. For audit managers, it will provide the information necessary to direct others in completing these analyses as well as demonstrate how to appropriately review the completed work. Upon completion of this course, you will be able to: • Apply the concepts of “objective” and “risk” to any process. • Apply the concept of “process components” to the review of individual processes. • Employ process mapping techniques to produce a visual depiction of any process and be able to identify opportunities for improvement. • Apply customer mapping techniques to the examination and analysis of business processes, focusing on improving the organization’s interaction with customers. • Use concepts, techniques, and skills learned in spaghetti mapping to analyze process workflows and identify opportunities for improving the workflows.
Additional Business Acumen courses You may benefit from: • Assessing Risk: Ensuring Internal Audit’s Value
• Communication Skills for Auditors • Creative Problem-solving Techniques for Auditors
• Leadership Skills for Auditors • Lean Six Sigma Tools for Internal Audit Fieldwork
• Lean Six Sigma Tools for Internal Audit Planning
• Model concepts, techniques, and skills learned to optimize accountabilities and responsibilities in business processes. Course Duration: 2 days / CPE Hours Available: 16 Visit www.theiia.org/Seminars for more information.
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Your Training BUSINESS ACUMEN
Critical Thinking for Internal Auditors Develop or refresh familiar concepts of critical thinking, professional skepticism, and professional judgment. Learn and apply critical thinking concepts to planning and executing an audit, to being alert to negative indicators during an audit, and to judging the significance of issues and how to report them. Apply these concepts to various stages of an audit – from preparation and planning, to assessing and testing, to communicating and reporting. Upon completion of this course, you will be able to: • Develop a professional judgment framework. • Demonstrate critical thinking. • Apply business risk assessment concepts to planning and interviewing. • Interpret concepts of assessing and testing.
• Review audit scenarios and options for course of action. • Describe effective evaluation and documentation of findings – CCCER: Criteria, Condition, Cause, Effect, Recommendation.
• Determine sufficiency of evidence. • Identify when to expand testing. Course Duration: 2 days / CPE Hours Available: 16
Visit www.theiia.org/Seminars for more information.
Project Management Techniques Assess the value of applying project management tools and techniques. Apply the knowledge, skills, tools, and techniques that enable a project team to balance the demands of scope, time, cost, quality, resources, and risk to produce a product, service, or result that meets stakeholder needs, expectations, and specifications with effective project management. Upon completion of this course, you will be able to: • Plan the scope, time, and cost management of the audit engagement. • Identify quality, human resources, communications, and risk management issues.
• Monitor and control scope, change, performance, and risk management as well as time and cost management — earned value — in an audit engagement.
• Lead a project team. Course Duration: 2 days / CPE Hours Available: 16
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Visit www.theiia.org/Seminars for more information.
STRATEGIC THINKING These courses enable you to develop, plan, and implement strategic solutions that achieve organizational objectives.
Lean Six Sigma for Internal Audit Planning (NEW) Employ Lean Six Sigma methodology during an internal audit engagement. Gain exposure to some of the basic Lean Six Sigma tools that can be used during the planning phase of an internal audit to enhance audit effectiveness, provide deeper insights into business operations, and identify process streamlining opportunities. The fundamental objective of the Lean Six Sigma methodology is the implementation of a measurement-based strategy that focuses on process improvement and variation reduction. Lean Six Sigma seeks to improve the quality of process outputs by identifying and removing the causes of defects (e.g., errors) and minimizing variability in business processes by using a set of quality management and statistical tools. These tools can be used independently or in conjunction with existing audit methodologies, tools, and techniques. Participants will have the opportunity to practice and apply the skills learned during the course through case study and exercises, which should enable them to integrate the tools and techniques into their audit engagement activities. Upon completion of the Planning course, you will be able to: • Correlate the Lean Six Sigma methodology to the phases of an internal audit. • Prepare a project charter that states the scope, outlines the objectives, and delineates the roles and responsibilities for a project. • Complete a RACI diagram that is useful for clarifying decision-making assignments in cross-functional/departmental projects and processes. • Produce a SIPOC diagram that captures key suppliers, inputs, process steps, outputs, and customers of a selected process. • Map the value stream of a given process to analyze the flow of materials and information required to bring a product or service to a customer. • Construct an “as-is” spaghetti diagram adapted from a process flowchart that highlights the number of key steps and spatial relationships of a particular process. • Perform a waste walk and recognize common wastes in a business process. • Utilize the 5S workplace organization methodology to assess work space efficiency and effectiveness. Course Duration: 2 days / CPE Hours Available: 16 Visit www.theiia.org/Seminars for more information.
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Your Training STRATEGIC THINKING
Lean Six Sigma for Internal Audit Fieldwork (NEW) Employ Lean Six Sigma methodology during an internal audit engagement. Gain exposure to some of the basic Lean Six Sigma tools that can be used during the fieldwork phase of an internal audit to enhance audit effectiveness, provide deeper insights into business operations, and identify process streamlining opportunities. The fundamental objective of the Lean Six Sigma methodology is the implementation of a measurement-based strategy that focuses on process improvement and variation reduction. Lean Six Sigma seeks to improve the quality of process outputs by identifying and removing the causes of defects (e.g., errors) and minimizing variability in business processes by using a set of quality management and statistical tools. These tools can be used independently or in conjunction with existing audit methodologies, tools, and techniques. Participants will have the opportunity to practice and apply the skills learned during the course through case study and exercises, which should enable them to integrate the tools and techniques into their audit engagement activities. Upon completion of the Fieldwork course, you will be able to: • Correlate the Lean Six Sigma methodology to the phases of an internal audit. • Use a control chart to determine process capability. • Apply Eliyahu Moshe Goldratt’s Theory of Constraints to identify and resolve process bottlenecks. • Employ a cause-and-effect (Fishbone) diagram to determine the root cause(s) of process breakdowns. • Practice the “Five Whys” technique for drilling down to the ultimate root cause of issues. • Build a Pareto chart to assist with highlighting the vital, most common causes of defects in a given process from among the various other causes. • Construct a “to-be” spaghetti diagram that streamlines the number of key steps and spatial relationships of a particular process. • Use Poka-yokes to build controls into rather than onto a process. Course Duration: 2 days / CPE Hours Available: 16
additional strategic thinking courses You may benefit from:
Visit www.theiia.org/Seminars for more information.
• Analyzing & Improving Business Processes
• Critical Thinking for Internal Auditors • Project Management Techniques
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SPECIALIZED DISCIPLINES These courses equip you to enhance your expertise within specific audit disciplines.
Data Analysis for Internal Auditors (NEW) Improve the effectiveness of your audit planning. In order to have a cost-effective and value-added audit, you need to make maximum use of the tools available to the auditor in planning. Learn about the analysis of large data sets, particularly how to summarize data, display data, and determine the appropriate measures for describing data. The course includes determining the types of evidence needed and the various evidence collection methods. Ensure that your results can be generalized to total populations. Upon completion of this course, you will be able to:
additional specialized discipline courses You may benefit from: • Assessing Your Organization’s Risk Management Process
• Auditing Derivative Strategies
• Evaluate shapes of distribution relevant to their important characteristics.
• Auditing Investment Activities
• Determine which measure of central tendency and variation to use based on the frequency of distribution.
• Auditing the Cloud
• Evaluate the important differences between a set of data and a chosen benchmark standard using shape, central tendency, and variation.
• Corporate Governance: Strategies for
• Determine when to use correlation and linear regression.
• Financial Auditing for Internal Auditors
• Determine the type of evidence needed to evaluate the effectiveness of controls and their appropriate evidence collection.
• Health Benefits Administration Auditing
• Discuss the differences among census, judgmental, and random sampling. • Create a questionnaire. • Identify evidence collection methods and tools as well as data collection that can be performed with allotted resources. Course Duration: 1 day / CPE Hours Available: 8
• Contract Auditing Internal Audit
• Human Resources: Auditing Your HR Function
• Operational Auditing: Evaluating the Supply Chain
• Operational Auditing: Evaluating Procurement and Sourcing
• Operational Auditing: Influencing Positive Change
Visit www.theiia.org/Seminars for more information.
• Sarbanes-Oxley Primer: Charting Your Course
• Sarbanes-Oxley: Assessing IT Control
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Your Training SPECIALIZED DISCIPLINES
Building a Sustainable Quality Program Create the foundation for a cost-effective quality assurance and improvement program (QAIP) for your internal audit activity. Identify opportunities to improve your internal audit activity’s ability to add value and improve operations — and develop actions to move forward on the path to quality. This is one of two IIA courses designed to assist participants with their internal audit activity’s ability to comply with Standard 1300. It focuses on how to build quality into your internal audit activity and create a cost-effective ongoing review program (Standard 1311). This course will also help participants determine where they are on the path to quality and their level of readiness for an external assessment. Upon completion of this course, you will be able to: • Link internal audit QAIP to other concepts of quality such as TQM, ISO, and Six Sigma.
• Discover common QAIP challenges as well as how to overcome them.
• Determine roles for internal audit related to risk management, control, and governance.
• Determine options for an external quality assessment as well as selection criteria to consider.
• Create a foundation for a cost-effective quality assurance and improvement program.
• Develop or validate external quality assessment plans.
Course Duration: 2 days / CPE Hours Available: 16
Visit www.theiia.org/Seminars for more information.
Performing An Effective Quality Assessment Realize the benefits of an effective quality assurance and improvement program. This is one of two IIA courses designed to assist participants with their internal audit activity’s ability to comply with Standard 1300 and, more importantly, realize the benefits of an effective QAIP. This course focuses on the assessment process that is used in a periodic internal assessment (Standard 1311) and an external quality assessment (Standard 1312). Upon completion of this course, you will be able to: • Discuss the overall structure or framework for Quality Assurance (QA) activities.
• Communicate QA results using reporting formats and tools.
• Analyze information gathered with QA tools used during the planning and performance phases of the QA process. Course Duration: 2 days / CPE Hours Available: 16
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Visit www.theiia.org/Seminars for more information.
SPECIALIZED DISCIPLINES
Statistical Sampling for Internal Auditors Examine the concept of strategic sampling. Appropriate for audit executives, audit managers, and auditors in both public and private sectors, the course includes different methods of random sampling (simple, stratified, dollar unit, stop/go) and non-random sampling (quota, judgmental); explains how to calculate sample size and adjust for population size and resource constraints; and examines the concept of strategic sampling to get the most information for minimum cost, including how to combine results and extrapolate, and what to report. Time is provided for participants to raise issues and concerns they are currently facing in today’s environment and to apply what they have learned to audits currently underway, particularly typical challenges faced by auditors in sample selection, data interpretation, generalization, and representativeness. Upon completion of this course, you will be able to: • Employ random sampling techniques. • Identify non-random sampling techniques. • Apply the binomial equation formula to calculate sample size. • Employ methods for adjusting sample size. • Practice combining results, given a scenario. • Describe elements within the report. • Track key information at a high level throughout the planning phase. Course Duration: 2 days CPE Hours Available: 16
Visit www.theiia.org/Seminars for more information.
The IIA also has a robust curriculum in these areas of specialization: • Financial and Compliance Auditing • Fraud • Governance • Information Technology
Register for any course offered Jan-July 2013 by June 30 and
save
$100 when referencing the discount code: Compass2013.
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Your Training
Vision University
A
t Vision University, chief audit executives and those who aspire to be are engaged in a professionally facilitated, four-day executive development program guaranteed to be the right mix of education and professional networking. Here you’ll gain a CAE Strategic Framework to help you meet client expectations in areas of corporate governance, risk management, and control that encompass: • A functional structure for helping management and the board of directors meet organizational goals and objectives. • An in-depth understanding of current auditing trends, best practices, and issues. • A modern application of The IIA’s International Standards for the Professional Practice of Internal Auditing (Standards). • Tools, techniques, and strategies for meeting the challenges of today’s internal audit profession. Your investment in Vision University is one that practically pays for itself and is a remarkable value for the money at an all-inclusive* fee of US $3,995 for IIA members and US $4,225 for non-members.
In return, you’ll earn 28.5 CPE credits, plus these valuable benefits: • Full-year membership in the Audit Executive Center at the Professional Level, valued at US $1,700, which will set the stage for you to connect with other experienced CAEs to achieve career success. • A US $1,000 gift certificate redeemable when booking your next IIA On-site Training program. • A US $500 gift certificate to The IIA Research Foundation Bookstore. • A voucher worth US $100 off your next General Audit Management (GAM) Conference registration fee. Considered “the essential experience for CAEs,” GAM brings together audit committee and board members with financial and executive management from all over the world to share insights, discuss challenges and strategies, and network. • A one-year complimentary IIA membership (valued at $230 US / $260 Canada) for non-members, including a subscription to the profession’s most prestigious journal, the award-winning Internal Auditor magazine.
*Travel and lodging not included, though reduced hotel pricing is available.
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Vision University is limited in size and available by application only. Reserve your space today for this premier executive development learning experience. Current 2013 program offerings include: orlando, fl
April 29 – May 2, 2013 The Peabody Orlando seattle, wa
September 9 – 12, 2013 Renaissance Seattle Hotel
Visit www.theiia.org/VisionU or call +1-407-937-1342 for additional dates and program information.
You’ll also enjoy an evening reception, breakfasts, and luncheons and several opportunities conducive to establishing lasting relationships among industry peers with whom you can benchmark ideas.
10
Books Every
Internal
Auditor Should
Read
International Professional Practices Framework (IPPF) Updated for 2013 The IPPF 2013 edition features The IIA’s Definition of Internal Auditing, Code of Ethics, Standards, and Practice Advisories in hard copy and all IPPF elements on CD-ROM.
Sawyer’s Guide for Internal Auditors, 6th Edition This 6th edition is a three-volume set providing insight on Sawyer’s philosophy and emerging issues and trends of the internal audit profession.
Use promo code MUSTREAD and get 10% off. Offer expires July 26, 2013.
Enterprise Risk Management: Achieving and Sustaining Success Your roadmap for translating complex ERM concepts into concrete guidance.
Combined Assurance: Case Studies on a Holistic Approach to Organizational Governance Internal audit researchers have provided an indepth look at how six multinational organizations are in the process of implementing and benefiting from combined assurance.
The Practitioner’s Blueprint to Construction Auditing
Clarity, Impact, Speed: Delivering Audit Reports That Matter
All you could ever want to know about construction auditing — the title says it all!
Take advantage of the realistic examples and practical checklists that bring the concepts alive and aid your team in producing timely, clear audit reports with impact.
Advancing Organizational Governance: Internal Audit’s Role
The Marketing Strategy: A Risk and Governance Guide to Building a Brand
A how-to for adding value to organizations through advancing organizational governance practices.
Learn how these two opposites can work together to drive an organization’s marketing success.
10 Key Techniques to Improve Team Productivity
Auditing Outsourced Functions: Risk Management in an Outsourced World
An increasing body of knowledge is emerging regarding team dynamics. You’ll benefit from techniques to increase team productivity and energize performance.
Many times outsourcing partnerships are a great success. However, outsourcing can also have unintended results. Navigate the hidden risks of outsourcing. www.theiia.org/Training
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Your Training
ON-SITE TRAINING CUSTOMIZATION CASE STUDY:
Nordstrom Inc. About the Company Nordstrom, Inc. is one of the leading fashion retailers based in the United States. Founded in 1901 as a shoe store in Seattle, Nordstrom operates 240 stores in 31 states, including 117 full-line stores, 119 Nordstrom Racks, two Jeffrey boutiques, one treasure&bond store and one clearance store. Nordstrom also serves customers through Nordstrom.com and Nordstrom catalogs. Additionally, the Company operates an online private sale marketplace through its subsidiary HauteLook. Nordstrom, Inc.’s common stock is publicly traded on the NYSE under the symbol JWN. In 2012 Nordstrom ranked 61 in Fortune Magazine’s “100 Best Companies to Work For.”
The Challenge The IIA’s On-site Training team was asked by Nordstrom’s Vice President of Internal Audit Dominique Vincenti to develop a solution to transform the skills of its 29-member audit team in order to perform more effective audit engagements. Vincenti found herself playing “catch up” in her efforts to align the internal audit function with various stakeholders’ needs upon assuming leadership of the team in 2010. In addition, audit services, activities, and outcomes were not providing the breadth and depth needed to increase efficiency, reduce exposure, and add value enterprise-wide. The goal was to build an agile team of strong professionals, thus requiring a robust and rich common base of skills and competencies. Annual self-assessments, where each person on the team would reflect on their individual competencies and dialogue with a manager, were used to identify skills required to perform in the current position and advance their careers.
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However, Vincenti needed a partner to help her systematically respond to advancing essential team-wide development needs. Consequently, training efforts were focused on subject matter that everyone needed to master.
Strategy In response to Nordstrom’s strategies and change initiatives, a collective analysis of the audit department’s existing talent mix was undertaken and compared against competencies needed based on projects they were expected to accomplish in the short and long term. The result was a broad but specific list of needs to assist in identifying the professionals who would help. Collaborating with an onsite specialist, facilitator, and an instructional designer, findings were analyzed to define the structure and key learning objectives via an iterative process, including brainstorming with the client at each stage. From that a basic outline of training was developed. “The back and forth validation ensured that we were on track. An enjoyable process, every step of the way, I had confidence I was consulting with someone who had a depth of understanding of the issues, given the huge pool of professionals The IIA could tap into,” Vincenti said. While off-the-shelf training was suitable for basic and critical knowledge that needed to be maintained — such as writing skills and fundamental audit methodology — for specific contextual needs, customization was necessary. Customized courses, with relevant industry references, in process engineering and operational research, Lean Six Sigma, effective communications, and creative auditing were devised to fill the gaps in their competency mix and needs.
Also identified was a need to master surveys and questionnaires. While this in-depth technical knowledge wasn’t available from The IIA, the facilitator recommended an expert from Gallup®.
“There is a specific ROI after every training event based on the type of training conducted.” Methods and Approach For each training event, there was a theoretical download followed by a hands-on lab using real-life challenges the Nordstrom internal audit team was currently facing. On-site Training was held at a central location, allowing the full team to be brought together. As a whole, the team would hear a consistent training message and master the skills everyone needed to know.
Objectives Clearly Defined Project Management Skills for Internal Auditors Once individuals were trained in project management they would, for the following year, have all internal audits completed in time and on budget. Lean Six Sigma for Internal Audit Planning and Fieldwork The collateral or indirect expected outcomes would be that a growing number of audit findings would be quantified in terms of value to the business.
Powerful Written Communications for Internal Auditors While they sought to improve the group’s writing skills in relation to the Standards, the broader goal was to focus on the best course for communication overall — not just in audits — ensuring greater understanding of enterprise-wide stakeholder needs so communications would be shaped to tell the best story and the recipient(s) would therefore be impacted. Creative Problem Solving for Auditors The goal was for the team to realize that creativity is as critical in the performance of internal auditing as analytical skills. In retrospect, Vincenti concluded that this particular course would have generated more benefit had it been scheduled later in the transformation process, as they were working to assimilate other training.
Outcomes “Having the instructor as a sounding board helped us reflect on our current practices, generate ideas, and benefit from a subject matter expert who was able to amplify examples if greater explanation was needed. Someone who had seen, tried, and done could have immediate feedback on key success factors,” said Vincenti. “It’s rare that the entire team is in one room and working together, and one of the payoffs of the all-team format is the synergy and dynamics that emerge through the bonding and building that
happens. You witness something special when individuals are able to identify colleagues with natural abilities and other strengths they can tap into as a support going forward,” she said.
Return on Investment “There is a specific ROI after every training event based on the type of training conducted,” said Vincenti. “We actually monitor and measure whether the training translates into new behaviors we want everyone to display, and it will be addressed in their performance evaluations. For example, Lean Six Sigma was conducted in January 2012, and our fiscal year starts in February 2012. Individuals will be expected to demonstrate their use of the Lean Six tools, speak to the benefits of doing so, and extract evidence from their experiences.” She finds that the greatest return on investment is the “training rhythm and program balance” she’s been able to strike between training the entire team and managing individual performance.
Conclusion “Over the past three years, I can track the percentage of improvement in our overall competencies as a team. From baseline, our bar is to improve by 10 percent each year. (Continued on page 36.) www.theiia.org/Training
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Expand Your
(Continued from page 35.) And it’s actually hard to improve the overall skill mix by 10 percent because a side effect of ongoing assessments is that people are harder on themselves and will challenge and push even further. As soon as we move the needle, we move it even further,” said Vincenti, who strains against the notion that her team is employing “best” practices, saying instead that they’re integrating “better” practices. There is a collective realization that there’s always room for improvement. “It’s critical to assess on an ongoing basis where we are, where we need to be, and how we will get there. Ongoing training fosters a healthy skepticism that keeps everyone fresh, on their toes, and guarded against complacency,” she said.
Many Fortune 500 companies, across all sectors and industries, enhance their internal audit function with The IIA’s On-site Training. Choose from more than 100 On-site Training courses available in 2013. Contact On-site Training at +1-407-937-1388 or via email at GetTraining@theiia.org for a no-obligation consultation.
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The Institute of Internal Auditors
IIA conferences attract internal audit practitioners from nearly every continent. They represent all sectors and companies of all sizes. Conferences vary in duration but all include insights into industry trends and emerging issues, and offer real-life, hands-on sessions with high levels of participation and engagement. Speakers are chosen for their expertise, professionalism, and ability to successfully transfer knowledge. The forward-looking topics range from leadership skills, legislative and regulatory issues, to technological advances, and everything in between. The atmosphere affords participants the chance to reflect and experience a depth of understanding and insights into internal audit not to be found anywhere else. Plus you’ll expand your own expertise and gain an invaluable network that will be indispensible to you in your career. Register for an IIA conference today!
GENERAL AUDIT MANAGEMENT CONFERENCE March 18–20, 2013 ARIA Resort & Casino / Las Vegas, NV For 34 years, GAM, a perennial sellout, has been the essential experience for CAEs.The 2013 GAM Conference provides an opportunity to gain insight into new approaches for “Driving Change and Delivering Results” within your organization and to your stakeholders. As a conference delegate, you’ll tap into the real-world perspectives of audit leaders representing globally recognized and Fortune 500 organizations including Home Depot, OfficeMax, Safeway, Office Depot, American Express, Dow Chemical, MetLife, United Airlines, Georgia-Pacific, and others. Taking GAM’s center stage is Dr. Robert Kriegel, a leading authority in the field of leadership and change management, and author of the international bestseller, If it ain’t broke…BREAK IT and Business Week best-seller, Sacred Cows Make The Best Burgers. Kriegel will prepare you as a leader to create a change-ready® organization that embraces can-do thinking, fosters innovation and passion, creates rather than responds to the future, and plays to win.
Horizons with 2013 IIA Conferences GAMING CONFERENCE
CENTRAL REGIONAL CONFERENCE
April 3–5, 2013 The Mirage / Las Vegas, NV Get up close and personal access to specialists who will share their experience and expertise on the most talked about gaming topics.
September 29–October 2, 2013 Hilton Columbus at Easton / Columbus, OH Hone your skills and professionalism in a regionally focused training opportunity led by multi-sector subject matter experts. It’s where audit ideas and innovation take flight.
2013 INTERNATIONAL CONFERENCE
ALL STAR CONFERENCE
July 14–17, 2013 Orlando World Center Marriott Resort and Convention Center / Orlando, FL Join colleagues from nearly every continent for the profession’s largest educational and networking event the 2013 International Conference. ”One World, One Profession, One Destination.”
October 14–16, 2013 The Roosevelt New Orleans / New Orleans, LA Invest in learning from the “best of the best!” The All Star Conference features encore presentations from The IIA’s highest-rated speakers on a variety of topics. And for the first time ever, the conference is in the Big Easy — home of Cajun cooking, jazz, and one of the “Best American Cities to Visit.”
GOVERNANCE, RISK, AND CONTROL CONFERENCE (IIA/ISACA)
IT AUDIT AND AUDIT CONTROLS CONFERENCE (IIA/MIS)
August 19–21, 2013 Arizona Biltmore Hotel / Phoenix, AZ Remain at the forefront of your organization’s GRC efforts by tapping into the shared experiences of practitioners who know what it takes to build and lead a high-performing audit function.
Access today’s cutting-edge audit and information security topics from recognized industry experts. Visit www.theiia.org/Conferences for dates and location.
New in 2013!
MIDWESTERN REGIONAL CONFERENCE November 3–6, 2013 Hyatt Regency Minneapolis / Minneapolis, MN “Know No Boundaries” as you benefit from regionally focused training led by some of the industry’s recognized audit professionals.
MOSAIC: A CONVERGENCE OF IDEAS September 23–24, 2013 Hyatt Regency Philadelphia at Penn’s Landing/ Philadelphia, PA Attend The IIA’s new facilitated forum for fostering ideas and sharing solutions for practitioners in select industries including pharmaceutical, financial services, health care, and more.
To register, visit www.theiia.org/Conferences
www.theiia.org/Training
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Your Training
3Reasons Compelling
To Earn a Professional Internal Audit Certification
It is no secret that professionals with more experience and more education are best positioned for promotions and make more money. According to Robert Half’s 2013 Salary Guide, depending on company size, in 2013 projected salaries for internal auditors with 1-3 years of experience will range from $52,750– $77,000, while internal audit managers are projected to earn $81,500–$132,250. Gaining enough experience to qualify for a management position can take years. In the meantime, consider increasing your earning potential by pursuing professional certification. Robert Half ’s 2013 Salary Guide cited The IIA’s Certified Internal Auditor® (CIA®) as one of today’s in-demand certifications. The CIA exam is administered through a computer-based testing platform at more than 500 sites around the world regularly throughout the year. In addition to the CIA designation, The IIA also offers specialized designations including the Certified Government Auditing Professional®, Certified Financial Services Auditor®, Certification in Control Self-Assessment®, and Certification in Risk Management Assurance™. Beyond the personal satisfaction that comes with earning a designation, there are important reasons to consider making this part of your professional development plan. 38
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The Institute of Internal Auditors
Certified Professionals Earn More Money According to The IIA’s 2012 Internal Audit Compensation Study (Study), the median salary of auditors who hold their CIA designation is as much as 40 percent higher than peers without the credential. Additionally, the Study found that internal auditors who are certified in one or more areas are paid more than their noncertified counterparts. The Study found that the median salary for noncertified internal auditors was $20,000 less than those who have earned a professional designation.
Holding a Certification Opens up More Job Opportunities If you are looking for ways to get your resume to the top of the stack, consider how earning the CIA or a specialty designation can make you stand out to an employer. Showing the initiative to become certified demonstrates your commitment to professionalism and, in some cases, not being certified can eliminate you as a candidate for a position. In fact, 55 percent of respondents to The IIA’s Study who held the CIA designation indicated that certification was recommended or required for career advancement.
Earning a Professional Certification Demonstrates a Commitment to Excellence Not only will you gain invaluable knowledge by going through the process of earning a professional certification, you will set yourself apart from your peers and build
credibility with supervisors. There is also a good chance that your organization will pay for part or all of the cost. More than 75 percent of Study respondents indicated their companies financially supported certification by covering the cost of exams, study materials, or maintenance fees. In addition, your organization may provide paid time off to study and sit for exams, so inquire about what support your organization offers to maximize this benefit. Finding the time to study and sit for the exam is a hurdle for many practitioners. The CIA exam is transitioning from a four-part to a three-part exam. The transition will be fully implemented by mid-2013. The three-part exam is a formidable challenge, but one which offers flexibility, as candidates have four years from the original application approval to complete all parts. Set a target date to have all parts completed and create a plan of attack to meet your deadline. You can sit for all three parts at once — which requires a greater upfront investment of time— or take one exam part at a time, committing to sit for one part every quarter or even every year to ultimately earn your certification. Only you can answer the question of what amount of time you have to dedicate to the effort. An “all or nothing” approach may be what best suits your learning style and comfort level. Regardless of whether you plan to tackle all three parts in one fell swoop or ease your way through the process by breaking them up, the important next step is to set a
Comparison of Median Internal Audit Salary by Certification Certification (US) 2012
Certification (Canada) 2012
CIA
$90,599
CIA
$104,500
CCSA
$103,773
CCSA
*
CGAP
$88,005
CGAP
*
CFSA
$105,350
CFSA
*
CPA
$92,200
CPA
$116,450
CA
$135,744
CA
$106,000
CISA
$96,456
CISA
$105,000
CRMA
$155,911
CRMA
*
CFE
$86,000
CFE
$95,500
NONE
$65,000
NONE
$78,000
*Categories with fewer than five data points were excluded. Source: Tables 28 and 30 in The IIA’s 2012 Internal Audit Compensation Study Report.
deadline and create a plan to meet it that works for you.
Bringing It All Together Career management is both a challenge and an opportunity. For internal auditors feeling the pressure to keep pace with increasing demands and evolving expectations, it is more than a full time job just to stay on top of these responsibilities. In the wake of this pressure, focusing on professional development and career management can fall by the wayside. However, keep in mind that the most effective way to serve your organization is to gain the necessary knowledge and self awareness to allow you to add value. Think of it as putting yourself in airplane mode; secure your oxygen mask before assisting others.
Put your internal audit career on the path to success and keep in mind that any strategy takes times to formulate, implement, and refine.
For more information about any of The IIA’s professional development opportunities, please visit www.theiia.org/Certification
www.theiia.org/Training
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2013 BRINGS YOU MORE. Members-only Webinars and Guidance Briefings
Access to the International Professional Practices Framework
Internal Auditor Magazine Subscription
Free Access to Mandatory and Supplemental Guidance
RĂŠsumĂŠ Posting Service
175,000-member Network
Exclusive Rates on IIA Conferences and Seminars
Free Research Publications from The IIA Research Foundation
Members-only Bookstore Rates and Quarterly Book Sale
Leadership opportunities within your local chapter
Partner Savings Program
Free CPE Reporting
Member Savings for Certifications
Support Your Success with 13 in 13 Each year you move forward in pursuit of your goals. And each year, The IIA supports you in that pursuit with new and enhanced benefits. We understand that every effort you make to distinguish yourself from your peers is essential to your career success. Throughout 2013, we will be emphasizing 13 of our key benefits that help you in this pursuit. Take a moment to learn more about these benefits, including the new cost-saving benefit of Free CPE Reporting, effective on Jan. 1, 2013. Visit www.theiia.org/goto/13in13.
The Institute of Internal Auditors, where Membership Means More.
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