C&I Retailing Magazine April-May 2023

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APRIL/MAY 2023

Australia’s largest and most important trade event for Convenience retailers. Unique in this industry, the expo is open to retailers and suppliers from all banners and brands, and ensures a valuable two days of business building and development.

C&I Expo provides unparalleled networking opportunities while giving visitors the chance to sample new products to bring more customers through the door. Learn from industry experts with years of experience growing their businesses and meet directly with suppliers who are actively addressing problem areas for store owners.

Exhibitors and retailers are encouraged to attend the C&I Industry Symposium, held on both mornings prior to doors opening, and the complimentary Networking Drinks on Thursday afternoon.

Why Exhibit

C&I Expo is the premier event for the Australian Convenience channel, open to all banners and brands

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Inquisitive buyers are looking for new products and innovation

Access to independent operators who may not be receiving adequate representation

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THE Calendar

“This show has been quality over quantity and having really good in-depth conversations with great retailers. I feel like I have done a dozen mini-range reviews here on the floor of the exhibition - it saves everyone’s time. It is a great opportunity to get a lot of work done and see a lot of people all at once. The buyers are inquisitive and looking for new products and inspiration.” Calm & Stormy

Thursday 19 October 2023

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Welcome to the April/May issue of Convenience & Impulse Retailing magazine, bringing you the latest updates from the convenience retail channel in Australia.

Over the last couple of months we’ve been grateful to be invited to join the UCB team on the Gold Coast for their ‘Without Limits’ Conference. It was a jam packed few days, where UCB CEO Darren Park explained the theme as not being about rule breaking, but about paradigm breaking. About not trying to be better than somebody else, but about exceeding your own personal bests. Over the course of the Conference, an impressive line-up of speakers were complemented by an equally impressive array of social events, and a two-day trade show, which you can read all about on page 50.

More recently, AACS held its Connect 23 Summit in Melbourne, which was an equally enjoyable and engaging event, filled with informative presentations, along with the Peter Jowett Awards, the State of the Industry launch, and the annual AACS Awards night.

A huge congratulations to Ozzie Lumpkin III from PepsiCo for being named Overall Winner of the Peter Jowett award, and Ben McWiggan from 7-Eleven for being named Runner Up. And congratulations to all of the winners from the awards night.

Congratulations also to Haydn Tierney from Bowser Bean and Tim Rankin from Chevron for being appointed to the AACS Board.

In this issue, we delve into some exciting categories in the convenience retail space, including the flavoured milk category, zero alcohol beverages, hot food, and we have a special International Women’s Day feature.

Firstly, we take a closer look at the flavoured milk category, which has seen significant growth in recent years. With new and innovative flavours being introduced to the market, consumers are increasingly turning to flavoured milk as a convenient and tasty option. We explore some of the latest trends in this category and discuss how retailers can capitalise on this growing demand.

Next, we examine the rise of zero alcohol beverages, which has been driven by changing consumer preferences for healthier and more mindful drinking options.

With a wide range of zero alcohol beers, wines, and RTDs now available through the convenience channel, retailers are in a unique position to cater to this growing market. We discuss some of the challenges and opportunities for retailers in this space, including product education and marketing.

We also take a closer look at the hot food category, which remains a staple in convenience stores across the country. With busy lifestyles and on-the-go eating becoming increasingly common, retailers must continue to innovate and offer a range of hot food options to meet consumer demand. We explore some of the latest trends in this category, including healthier options and new flavour combinations.

Finally, we celebrate International Women’s Day, which took place on 8 March. This year’s theme was Embrace Equity, and we spoke to some of the inspiring women who are making a difference in the convenience retail industry and discuss how we can all work together to create a more inclusive and equal workplace.

As always, our magazine aims to provide valuable insights and information to help retailers succeed in this dynamic and ever-changing industry. We hope you enjoy this issue and find it both informative and inspiring.

Cheers,

Deb Jackson

PRIME TIME

Time for an Ice Break recharge?

Australia’s number two iced coffee brand Ice Break is launching its new 320ml espresso range, perfect for a real coffee recharge any time of the day.

With the established real coffee credentials of Ice Break, new Ice Break Espresso will launch in two caffeine strengths, Single Espresso and Double Espresso, providing a new option for consumers seeking a real coffee recharge, with a caffeine strength perfect for any drinking occasion.

To support the launch, outdoor advertising, digital media and in-store point of sale material will be used to drive awareness, and attract new drinkers to the category.

Ice Break Single Espresso and Ice Break Double Espresso will be available in grocery and convenience stores nationally from mid-April.

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Breaka delivers the flavour of fun

Breaka has joined forces with iconic confectionery brand Chupa Chups to create a flavoured milk mash up that’s fun and delicious.

Breaka x Chupa Chups flavoured milk, launching in two delicious flavours – Strawberry & Cream and Choco & Vanilla will be sure to delight flavoured milk drinkers nationally.

Breaka is Queensland’s number one rainbow flavoured milk and has proven success with a range of fun flavours that consumers love. Flavour innovation brings incremental sales to the category, driving new shoppers to purchase flavoured milk or existing shoppers to buy more frequently.

The new limited edition Breaka x Chupa Chups flavoured milks are available in 600ml cartons in grocery and convenience stores nationally from mid-April.

Suntory BOSS Coffee Iced Mocha hits shelves

Frucor Suntory has launched Suntory BOSS Coffee Iced Mocha in Australia. The ready to drink coffee is brewed using the uniquely Japanese ‘flash brew’ method and is made with premium coffee beans and a rich chocolate flavour, featuring the rich and full-bodied taste that consumers enjoy from Suntory BOSS Coffee. It adds more choice and complements the current Suntory BOSS Coffee range, which is already available in Iced Long Black, Iced Double Espresso, and Iced Latte flavours such as Caramel and Vanilla. Iced Mocha is available now and offers another delicious and convenient way to enjoy a coffee break.

Associate Publisher: Deb Jackson Deputy Editor: Thomas Oakley-Newell Group Publisher: C&I Media Pty Ltd Safa de Valois

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A FAMILY-ORIENTED LEADER

Deborah Cooper is the Head of Petrol and Convenience at Frucor Suntory. She’s an adrenaline junky at heart, but these days is dedicated to spending time with her beautiful family and helping her team to succeed. This is her story…

Iwas born in Wollongong in New South Wales and had a pretty stereotypical upbringing for the area; my dad worked at BHP Steel and mum worked as a lecturer at Wollongong University.

I come from a pretty large family, and I was the fourth of five kids – I have two brothers and two sisters – and as the youngest girl in the family, I definitely had plenty of protective siblings growing up.

I’ve always loved sport and would play just about anything that I could at school – from cross country running, to swimming and Oztag. Growing up, my older brother and I would regularly be in the backyard playing footy or out and about on our bikes.

As I got older, my passion for solo sports like cross country faded and I became more into team sports. I found that I had a real love of playing football and I begged my dad to let me play Rugby Union with my friends, but he wouldn’t let me, so I reluctantly played Oztag instead. It wasn’t until I was 18 that I finally got to play Rugby League and I loved every minute of it!

My first job, like many of us, was at McDonald’s and I was working as soon as I was legally old enough at 14 and nine months. I was at McDonald’s for six months before I got a job at the Novotel North Beach – a job that saw me through high school and university.

I’ve travelled overseas quite a bit over the years for both work and pleasure. When I was five years into my professional career, I decided there was more to life and so I quit my job and went travelling overseas for 12 months.

I spent time in the US, and also lived and worked in London where I drove an ex-Sussex Ambulance that had been converted into a camper van through Ireland and Europe. I wrapped up the trip through Southeast Asia, across Thailand, Cambodia, and Vietnam. It was an amazing experience, and it completely changed my view on life and the world – I couldn’t recommend it more.

I’ve always been a bit of a thrill seeker, so in terms of the craziest thing I’ve ever done, it’s hard to choose just one – I’ve done many crazy things along the way! But I would probably say skydiving and bungee jumping would be the craziest… I loved the adrenaline rushes!

From a personal perspective I want to ensure I always have enough time for family, to see my kids growing and progressing, and not missing out on the important things for them.

Family is so important to me, and with my beautiful wife, we have four amazing kids. My wife Nat and I have been married for five years, and we have Romi who is eight, Jasper is five, Harlow is four and our youngest, Xander, is one.

I find that there isn’t a lot of spare time in our lives, but Nat and I always make time for family. I coach my eldest’s Oztag team in the summer and will try to squeeze in a bit of exercise in the mornings before the kids get up.

If we have a free day, we generally head to the beach with the kids. Sitting and enjoying the sun and sand with them is great! And if my wife and I are able to get ourselves a babysitter for the night, we like to head out to dinner for a delicious meal.

Above L-R: Nat, Harlow, Jasper, Xander, Deb and Romi

There have been a few pivotal roles that have led me to my current position as Head of Convenience at Frucor Suntory – I won’t go all the way back to the start, but there are a few roles that have definitely led me to where I am today. My first National Account Manager role was in the petrol and convenience channel, managing 7-Eleven and Coles Express, which taught me a lot about the channel as prior to that, I had worked exclusively in grocery. I spent some time heading up Frucor’s Leisure Channel, which was made up of on-premise, vending, catering, distributors… pretty much anything that wasn’t P&C and grocery. This taught me a lot about how to work in super dynamic environments and lead a team with varying priorities.

Next, I left Frucor for four years to manage the Grocery Channel at Drinkworks. In Australia they are a relatively small player in the beer and cider market, however, globally are owned by Heineken. Here I learned about building and executing strategy, being fully accountable for results and building teams and business where there wasn’t a strong foothold previously. I was also lucky enough to be plugged into some of the Heineken global leadership programs, which gave me amazing insight into leadership within a global organisation, and ultimately who I wanted to be as a leader.

Following the birth of our third child, I decided I was keen to move back to a larger organisation and again was lucky enough to be given the opportunity to lead the Frucor Grocery team as Head of Grocery. It was wonderful to come back to Frucor and lead an amazing group of people to some massive highs and also the challenges brought on from Covid. I believe the challenges of Covid brought us closer together as a team, despite not seeing each other in person for months at a time. After two and a half years (and another baby) I moved to the Head of P&C role, which I absolutely love.

In terms of my biggest career highlights, these are more about my team and seeing them succeed. There is nothing more satisfying than seeing one of my team members progress their career. I love supporting development and when it results in a customer win or a promotion for one of my team, this makes me more satisfied and prouder than anything I have achieved personally. Which brings me to one of my biggest career highlights, taking out NPD of the Year, Beverage Supplier of the Year and Overall Supplier of the Year at the 2023 AACS Gala Awards night. This was a massive team effort, and I am beyond proud of my team and our business partners that have supported us in achieving this industry recognition.

Looking to the future, in terms of my career, I’d love to keep progressing. I tend to not put a title on what I do but more expectations, I want to be leading high performing teams, accountable and continuing to learn and develop. C&I

“ I’ve always been a bit of a thrill seeker, so in terms of the craziest thing I’ve ever done, it’s hard to choose just one – I’ve done many crazy things along the way!

”

– Deborah Cooper

Deb representing Australia in Oztag and winning the World Cup for the women’s 30s team

Bungee jumping the Nevis in Queenstown is one of the craziest things Deb has ever done!

L-R: Nat, Xander, Romi, Deb, Jasper and Harlow marching in this year's Mardi Gras parade

Deborah Cooper and her wife Nat

Rep of the Year & Supporting Suppliers Awards Night 2022

On Saturday 4th February 2023, The Distributor members throughout Queensland and Northern NSW celebrated their annual Rep of the Year and Supporting Suppliers Gala Dinner and Awards Night. The event was attended by various territory managers and management teams from The Distributors Brisbane, The Distributors Toowoomba, The Distributors Sunshine Coast and Wide Bay, The Distributors Cairns and Townsville and Beach and Bush Distributors Northern Rivers.

The event was held at The Star Casino on the stunning Gold Coast. Over 120 people enjoyed a beautifully styled tropical themed experience. Twenty-one suppliers throughout the confectionery, snack food, beverage and novelty industry attended the celebrations. Each supplier was given the opportunity to recognise, acknowledge, and reward a territory manager for their outstanding sales achievement for their product range throughout 2022. Over $50,000 in awards and prizes were presented on the night. The Distributors Queensland and Northern New South Wales Directors, Branch Managers, Sales and Purchasing Managers also took the

opportunity to thank and recognise key suppliers and manufacturers for their commitment, dedication, investment, and field support within their businesses. Tony McIntosh presented the following awards for:

• 2022 Confectionery Supplier of the Year - Mars Wrigley

• 2022 Snack Food Supplier of the Year - Snackbrands Australia

• 2022 Novelty Supplier of the Year - Universal Candy

• 2022 Beverage Supplier of the Year - Bundaberg Brewed Drinks

• 2022 Account Manager of the Year - Steven Muszkieta (Snackbrands Australia)

The Territory Manager winners from each branch took away $2,500 for each award.

2022 Rep of the Year Winners

The Distributors Sunshine Coast & Wide Bay

• Branch Winner Supporting Supplier - Patrick Breen

• Branch Winner ROTY - Philip Eales

The Distributors Toowoomba

• Branch Winner Supporting Supplier - Gisela Cuipers

• Branch Winner ROTY - Beth Nordling-Baker

The Distributors Brisbane

• Branch Winner Supporting Supplier - Phil Baker

• Branch Winner ROTY - James Midikira

The Distributors Queensland Cairns

Phil Gallen

The Distributors Beach and Bush

Vince Pope

The overall Distributors Queensland and Northern NSW Rep of the Year and Supporting Supplier winners took home $5,000.00 each while the runners up took

2022 ROTY Overall Winner

James Midikira - The Distributors Brisbane

2022 ROTY Runner Up

Phil Baker - The Distributors Brisbane

2022 Supporting Supplier Overall Winner

Phil Baker - The Distributors Brisbane

2022 Supporting Supplier Runner up

James Midikira - The Distributors Brisbane

The 2022 Distributors Queensland and Northern New South Wales Distributor member of the year

The Distributors Brisbane

What Suppliers had to say...

“Absolutely amazing night and in my 42 years in the industry, I have never experienced anything like it. It was simply the best. So well put together and wonderful to see so many motivated Reps in the one room supporting each other and celebrating their peers achievements, hard work and dedication. It was unbelievable. “

Wayne Henderson - Universal Foods

I along with everyone else in attendance had a fantastic time. I look forward to next year’s event.

Nick Avram - Smiths

We are honoured to have recently been recognised as the ‘Confectionery Supplier of the Year’ with The Distributors Queensland whilst attending the 2022 Rep of the year recognition program.

Thank you to the entire Queensland team for your collaboration and support throughout 2022 and I am excited for what we can achieve collectively this year.

Thank you Tony McIntosh, Lyle Baker, Nicole McIntosh, Sylvia Nikkelson, Stewart Robertson and Louis Filipetto for hosting a fantastic night and the humbling recognition. David Scian, Alfred Hu, and Ali Hyder - let’s continue this momentum and build on our partnership with The Distributors Queensland in 2023. Was a great night and great to be a part of it.

Adnan Khan - Mars Wrigley

Hi Nicole, Tony and Lyle, thank you all for the invite to the awards dinner on Saturday. It was well planned and perfectly executed. Everything went like clockwork, at least that’s how it appeared from the outside. I know how much work goes into these events and you all did an amazing job. In our roles we get to go to some pretty special venues and events, and experience some of the finer things in life. It was quite humbling on Saturday, seeing how much pride and joy the Territory Managers displayed when the awards were announced. You have a great team of passionate people.

Thank you for a great event and thank you for the Supplier & Account Manager Awards, it means a lot to all of us. Looking forward to another year of great results (and a bit of fun) with yourselves and the broader team.

Cheers, Glenn Vandewater - Snack Brands Australia

On behalf of Smiths PepsiCo, I wanted to congratulate yourself, Nicole and Lyle for the fantastic event that was held on Saturday night. The event was great! As a supplier it was great to see the team all together and to be able to interact with them all in the one location. Additionally, it was great to see the recognition of the individuals and teams for their performance and the recognition of suppliers who support the program. Well organised and well executed.”

Mark Campbell - PepsiCo

AN INTERNATIONAL SUCCESS

Ritchies IGA Maclean has become a “foodies paradise” for its local community in northern NSW.

Ritchies IGA Maclean in northern NSW has been recognised on the global stage, being named the IGA International Retailer of the Year.

The award was presented to James Cameron, Peter Lee, and Matthew Saunders from Ritchies Stores, at the recent international IGA conference in Las Vegas, USA.

Owned and operated by the Ritchies Group, the store was opened in 2019 and prides itself as the complete package for modern day grocery retailing and has become famous for being a foodie’s paradise.

It features a wide range of food and ingredients sourced from around the world and locally, energy-efficient refrigeration, low-line bakery display units, fresh produce and a full deli including seafood as well as a large entertaining and gifting area, which all help to create a visually impressive store.

The international accolade for Ritchies IGA Maclean follows the innovative supermarket being named 2022 National Retailer of The Year, at last year’s IGA Australia Awards.

Fred Harrison, CEO of the Ritchies Group, said it is a wonderful feeling for the team at Ritchies Maclean to have their efforts recognised internationally.

“We have designed Maclean around the needs, tastes and lifestyles of our customers so they are really at the heart of the unique shopping experience we offer,” he said.

“The team has worked hard to build great relationships with our local community, our suppliers and the store stocks considerable ranges from local growers and producers. With

a focus on fresh food, from the seafood display and sushi kiosk to the international cheese bar and fresh meals counter, shoppers can find everything they are looking for and more.

“The modern design of the new supermarket has cleverly incorporated some visual images of the past 153 years of history. There are not many businesses today, still familyowned after 153 years, and continuing to grow stronger in a very competitive retailing environment.”

James Cameron, Company Director at Ritchies Stores, said winning IGA International Retailer of the Year was recognition of the hard work from all employees.

“For Ritchies, a family-owned business that’s competing against the big guys, to be recognised on that scale was a very proud moment. I’m very chuffed and very happy.”

A point of pride

Harrison says that the Ritchies Group prides itself on delivering the very best in independent retail and the business is all about unique ranges.

“Our main point of difference is that we are working with our supplier partners to range many products that are exclusive to Ritchies. These include hard to find specialty items as well as all the traditional lines found in a large supermarket.

“As an independent supermarket, we are better placed than many to tailor our fresh offerings and provide unique grocery items.

“We have an incredible team, loyal employees, and a great local community whose needs are at the heart of our business. These relationships are the cornerstone of

Above L-R: Mark Batenic, IGA USA, Roy Leisk, Metcash QLD, Fred Harrison, CEO, Ritchies Stores, James Cameron, Company Director, Ritchies Stores, Matthew Saunders, Store Manager, Ritchies Maclean, Peter Lee, State Manager, Ritchies QLD / Northern NSW, John Ross, IGA USA

our success. This award is a result of the hard work and commitment put in by all the team that contributes to the success of the Maclean store.”

Partnering with local farmers and suppliers reinforces the community spirit at Ritchies Maclean, and Cameron explains they really do try and support the local community.

“We have a local lady who makes doughnuts and delivers them to the store every day. We try and partner with the locals to give it that local feeling, but to also circulate the money back within the town as well.”

While supporting the community is important, Cameron says having a friendly local team that people want to visit is also critical.

“Cornflakes and dog food are the same on every supermarket shelf and the price is generally similar, but having a friendly local team and people that want to be there and want to get to know their customers is the first thing you have to do.

“That’s something that we spend a lot of time on with all of our stores, making sure that we have a really friendly team and we reward friendliness extensively in the organisation.”

The kindness doesn’t stop in-store either. Over the last three decades, Ritchies has offered its members the opportunity to donate a percentage of their purchase towards a charity of choice.

“Since 1993, we’ve given away nearly $53 million to charities based on customer’s choices. We have about three or four thousand charities to choose from. It can be someone local like Maclean Hospital or the RSPCA or the Cancer Council. People choose where they want it to go, and it’s created a really good sense of community.”

Working together

Maintaining quality relationships with suppliers, customers, and partners is what makes Ritchies Maclean so successful, but Cameron explains it isn’t without small headaches.

“Metcash is a really important part of our business. They’re a partner, and they have the IGA agenda, so we have to be careful how we follow that to make sure we’re supporting what’s happening within IGA, but also that we’re supporting what’s happening in the Ritchies promotional plan.”

Cameron says that they have a pretty good relationship with their suppliers, which comes down to effective communication and working together towards a common goal.

“We do set joint plans together and that makes a big difference when we’re working towards the same goal, rather than having separate agendas.”

When it comes to consumers, Cameron thinks Covid may have temporarily helped some of the smaller retailers due to people rediscovering their local store, but that has quickly changed due to the cost-of-living increase.

“We’re already seeing that people are looking for value and are happy to travel for it. People who previously would be happy to get a home delivery are now saying ‘well, I’d rather save the delivery fee’ and I’ll come and get it myself. So that pendulum has swung quite quickly.”

To respond to that pendulum swing, Ritchies is looking at what people are purchasing and tailoring their promotional needs towards that.

“For example, we’ll look at more value meats; so instead of a deal on fillet steak, we’ll have specials on beef mince. We’re looking at things people want to have every day and giving value to those products,” explains Cameron. C&I

“ We have designed Maclean around the needs, tastes and lifestyles of our customers so they are really at the heart of the unique shopping experience we offer.”

– Fred Harrison, CEO, Ritchies Group

FOOD FOR THOUGHT

Once upon a time, on-the-go food bought at a service station was met with caution and trepidation, now consumers expect, and are often rewarded with, the quality of food you would find at most Quick Service Restaurants (QSR).

During Covid, as consumers avoided crowded supermarkets and restaurants, the convenience channel’s on-the-go offer saw incredible growth as time-poor, crowdwary, consumers searched for an appetising, affordable, and efficient hot meal.

According to the Australian Association of Convenience Stores (AACS) State of the Industry Half Yearly Report 2022, the on-the-go food category grew by 5.3 per cent and hot food grew 4.9 per cent to remain the largest value category within Foodservice.

Anand Surujpal, General Manager of Marketing and Innovation at Patties Foods said P&C plays a key role in the Four’N Twenty broad distribution network.

“We are proud to be a part of on-the-go food occasions including iconic Aussie road trips, daily commutes, or even quick afternoon snacks that the petrol and convenience channel is commonly used for.”

Within the convenience sector, Four’N Twenty is the branded market leader for hot, on-the-go savoury options.

“The products flying out of pie warmers across Australia are the Four’N Twenty King Size Sausage Roll, the Four’N Twenty King Size Cheese & Bacon Sausage Roll, and the Four’N Twenty Traveller Classic Meat Pie.

“They continue to be the top performers and have achieved double-digit growth within the P&C channel over the last year.”

Bruce Feodoroff, CEO, Mrs Mac’s has seen a strong performance from its Travellers and Pasties segments, which have grown more than twice in size since Q1 2020.

“We also have data indicating that our Traveller product has moved from a 16 per cent to a 24 per cent share of dollars in the same period. However, the humble sausage rolls remain the key volume format with a 41 per cent share of sales and steady growth.”

Retailers are now more clued onto the benefits of hot food and how a well-presented food offer can go a long way in enticing customers, whether that be through an eye-catching, well-lit, pie-warmer, or the aroma of freshly baked pastries.

Michael Brick, General Manager at Meris Food Equipment, said the hot food opportunity in the P&C industry is significant and will continue to offer growth for years ahead as the industry transitions and re-establishes as destinations of convenience, where refuelling our bodies is as much of a driver as refuelling our vehicles.

“Hot food offers great margin, is popular throughout the day and night, and offers the ultimate in repeat business. As stores continue to offer increased range and freshness, and consumer perception improves, then the demand for more builds. We obviously see the benefits of our own store improvements, but as the industry as a whole improves, it is helping change consumer perceptions and subsequently buying patterns to benefit all in the industry.”

Changing consumer views around on-the-go food in the P&C channel has led to growing opportunities and unique innovations in the category, writes Thomas Oakley-Newell.

“ A fully stocked pie warmer, with abundant hot food offers, tempts shoppers and drives increased sales.”

– Anand Surujpal, General Manager of Marketing and Innovation, Patties Foods

Spoilt for choice

No longer are consumers faced by only having the choice of a meat pie or a curried egg sandwich, instead they now have a gluttony of options – from meat pies, pasties, sushi, sausage rolls, burgers, to various plant-based options –there is something for everyone.

Andrew Cardinale, Brand and Category Manager at New Sunrise, has noted that purchasing a meal and coffee is now the primary shopper mission behind fuel.

“In recent years, New Sunrise has made significant adaptations to its on-the-go offerings. Our on-the-go ‘Eat Local’ promotions offer relevant deals for all times of day, available year-round, with everyday low prices.

“In addition, the ‘Cheeky Tuesday’ promotion offers exclusive hot specials only on Tuesdays, aimed at driving trial and foot traffic into New Sunrise stores.”

Coupling on-the-go food with beverages and snacks is a highly popular option for customers looking for ‘perceived value’ in their purchases.

“New Sunrise has grown ahead of the market at 22 per cent. The food-to-go promotional program has delivered growth by providing consumers with a consistent value offer everyday,” explained Cardinale.

Surujpal said that Patties Foods’ cross-functional team works closely with retailers to create clever and engaging marketing, and that a close partnership at all touchpoints and the ability to be agile is key.

“Over the last 12 months, Four’N Twenty sales have continued to outperform the category, demonstrating an ability to help drive retailer performance. We ensure that retailers have a strong supply of product, so that no store has a bare pie warmer or shelf. A fully stocked pie warmer, with abundant hot food offers tempt shoppers and drive increased sales.”

Brick agrees that the display of food is paramount to enticing customers to make a purchase of on-the-go food, therefore businesses need to ensure there is sufficient freshly cooked food on display all the time.

“Working through waste management is important, but limited food on display will limit sales. So, building in some waste, the right equipment choices, doing the work with a company like Meris to ensure the right packaging choices, food cooking and handling to gain maximum shelf life will give staff confidence to put more food out on display building your sales over time.”

While the importance of a fully stocked pie warmer cannot be understated, Brick says it is not a one size fits all operation when it comes to what equipment each store needs.

“Some strategies that work great in metro areas don’t always work in regional areas and vice versa. Each business demographic has its own set of unique positions and situations.

“However, the trend of freshly cooked food-to-go is always growing with year-on-year increases. Businesses need to train staff and really embrace displaying as much fresh food as possible to increase choice for customers, which in turn will increase sales and change the perspective of customers.”

Innovation is key Staying abreast of market trends and evolving consumer preferences is pivotal to survival in the P&C channel, which is why Patties Foods has a special insights team that works to keep up to date with these changes.

Surujpal and Patties Foods’ team identified that many customers are now looking for a better-for-you product in the convenience sector, so they developed the Four’N Twenty Traveller Hi-Protein.

“The Four’N Twenty Traveller Hi-Protein contains 20 grams of protein per serve and a four-health star rating. This means the Four’N Twenty Traveller Hi-Protein delivers 25 per cent more protein than the traditional Four’N Twenty Traveller Classic Meat Pie. The product is designed for health-conscious consumers looking to increase their protein intake through an enjoyable and convenient snack.”

Not content with just changing up the beloved meat pie, Four’N Twenty also saw an opportunity to make changes to a product that had not seen any innovation in quite some time – the sausage roll.

“This led to Four’N Twenty patenting a world first technology developed at the Bairnsdale bakery allowing sausage rolls to be infused with sauce. Using this technology Four’N Twenty created the innovative Loaded! rolls. Available in two mouthwatering flavours – Meat Lovers filled with BBQ sauce; and Brekkie Roll offering the classic Aussie brekkie taste of bacon and cheese with an egg sauce centre.”

Aside from the Four’N Twenty brand, which is a staple amongst tradies and blue collar workers, Patties Foods identified that those using the convenience channel for hot onthe-go food options are open to more premium alternatives, evident through Patties’ premium pie brand Herbert Adams being the fastest growing within hot on-the-go savouries*.

“Herbert Adams is launching new-look packaging highlighting ‘Gourmet for the Everyday’ in the new bakery range, bringing to life the provenance and quality ingredients of the Herbert Adams products. As part of the new look, Herbert Adams has introduced a slow-cooked Wagyu Beef and Portobello Mushroom pie that has scored well with consumers throughout product tastings and will capture those looking for more affordable luxury during tough economic times.”

Feodoroff at Mrs Mac’s has noticed that customers in the hot food category have been seeking ‘bigger eats’ and added value over the past year, which has inspired its latest innovation – the ‘Loaded’ range.

“This range features two popular ‘Pub Classic’ flavours: The Roast of the Day Pie, The Chicken Parmi Pie and a combo deal featuring two flavours: Angus Beef Roll and Sweet Chilli Pork Roll. We are continually exploring new product ideas and innovations and have multiple new products in the works for the P&C channel.”

Innovation doesn’t only apply to the food on offer, but also the equipment being used to deliver the product, and Brick says that Meris Food Equipment is always tinkering with both current equipment to maximise the menu offering as well as investing in the right equipment that drives a clear ROI.

“The electrification of kitchens combined with challenges of energy costs and strains on total energy required have been the perfect storm to for us to introduce the FlashGRILL electric griddle plate. A heavy commercial use griddle/ hotplate, that is electric but uses significantly less energy, requires lower power input, and offers significantly better heat distribution is proving to be gaining strong interest.”

“ In recent years, New Sunrise has made significant adaptations to its on-the-go offerings. Our onthe-go ‘Eat Local’ promotions offer relevant deals for all times of day, available year-round, with everyday low prices.”

– Andrew Cardinale, Brand and Category Manager, New Sunrise

NOT WINGS A JET PACK W hen you need

MILKING IT

The flavoured milk category is continuing to expand its reach with innovative twists on classics, unique brand collaborations, and keeping up with consumer dietary trends.

Once seen as the pivotal bottom food group on a tradie’s breakfast pyramid, the flavoured milk category is now showing its versatility by appealing to a much wider range of consumers.

Sharon Winton, Marketing Director at Bega Dairy and Drinks, said that the P&C channel is extremely important to Bega Group’s Dairy and Drinks business unit because of its 7,000 plus convenient locations around Australia.

“Excitingly, the flavoured milk category is now the third largest category and third fastest growing category in this area, almost number two behind energy drinks*.”

Among Bega’s flavoured milk brands are Dare, Dairy Farmers Classic, Big M, Farmer’s Union Iced Coffee, and Masters, which Winton says are all performing strongly per the latest QTR vs YA.

For Lactalis, Oak is still the dominant brand within the ‘rainbow’ segment, with a 47 per cent value share of the segment nationally, while still managing to grow very strongly at 11 per cent versus the previous year.

Marcus Morais, Category Manager of Beverages at Lactalis, explained that this was in part due to the recent partnership with Streets, which saw the launch of the limited-edition Oak Golden Gaytime in October 2022.

“The product has been the best-performing NPD in the segment in recent years with sales exceeding half a million dollars in a short four months of sales.”

As one of the fastest growing categories, flavoured milk owes its success to unique brand collaborations, innovative twists, and keeping up to date with consumer trends, writes Thomas Oakley-Newell.

The collaborations will continue in 2023, with the introduction of Breaka, a partnership with Chupa Chups.

“Breaka is bringing two much-loved Chupa Chups flavours to life in the flavoured milk space. The brand will see the launch of Strawberry & Cream, and Choco & Vanilla flavoured products launching nationally, which should continue to solidify Lactalis’ leadership in brand collaborations.”

Also in Lactalis’ stable is Ice Break, which Morais says continues to perform very strongly in the channel, holding a clear number two position in Iced Coffee, and continuing to push and challenge the market leader.

Consumer expectations

Caring for both yourself and the planet are two emerging trends that are impacting consumer decisions when purchasing flavoured milk.

Winton believes that over the next six months, the theme of sustainability in the flavoured milk category will continue to gain momentum, with the focus shifting from mostly tangible benefits, such as packaging, to more intangible concepts, such as carbon.

“The recent national arrival of Bega’s 100 per cent recycled plastic bottles (excluding cap and label) for its flavoured milk and iced coffee beverage range under 1L, will see Bega Group work closer to its set targets around waste reduction, water reduction and more sustainable packaging, alongside other climate focuses, which sit within Bega Group’s Planet Pledge.”

Winton also expects that digestive discomfort for those who are sensitive to lactose will continue to drive food and beverage choices.

“In dairy, this is predicted to increase the adoption of lactose free and sensory-appealing dairy-free alternatives.”

This prediction has spurred the launch of an array of new products from Bega, including a lactose free launch across Dare, Big M, and Dairy Farmers Classic.

Brownes Dairy is also testing the market with ‘healthier’ options, with the launch of Brownes Dairy Natural Flavoured Milk, which contains no added sugar and no artificial flavours, preservatives, or sweeteners.

Jake Calabrese, Brand Manager at Brownes Dairy, said the new range, which includes chocolate and vanilla in 250ml bottles, is a first of its kind in the market.

“Brownes Dairy Natural Flavoured Milk is made with fresh full cream milk and only natural ingredients. It contains no added sugar and no artificial flavours, colours, or preservatives – making it the perfect healthy dairy snack that not only tastes delicious and that kids will love, but also an ‘easy yes’ for parents.”

The decision to create and release a no added sugar flavoured milk was a fairly simple choice for Brownes, which has identified a rise in both the no added sugar and children’s segments.

“The ‘No Added Sugar’ segment in flavoured milk is growing 21 per cent in units year-on-year. The ‘Kids Consumer’ segment in flavoured milk is also rapidly trending up in units, growing at an explosive rate of 151 per cent year-onyear as parents are wanting healthier products for their kids, especially on-the-go. Our new range of Natural Flavoured Milk is the perfect choice for busy parents and families.”

“

The product has been the best-performing NPD in the segment in recent years with sales exceeding half a million dollars in a short four months of sales.”

– Marcus Morais, Category Manager – Beverages, Lactalis

Challenging times

As is the case with most categories, the cost-of-living pressure is the biggest currently facing the flavoured milk category, and Calabrese believes consumers are already starting to think twice on their impulse purchasing decisions.

“Factors like price and value will be top of mind for consumers moving forward in 2023. Retailers and brands will have an important role to play in offering consumers value offers.”

Winton agrees that current inflation levels and rising interest rates will affect disposable income and consumer confidence, but despite this there is still opportunity for P&C.

“The opportunity in the P&C channel is around convenience and accessibility. As well as this, the growing need and development of fresh food and beverage offers in this channel is blurring the lines with QSRs, which is having a very positive affect on the channel and driving customers to stores.”

For Morais, he believes that the rising cost of living will lead to a so-called ‘lipstick effect’, which refers to the observation that shoppers tend to treat themselves to small, affordable pleasures that make them feel better and that flavoured milk, and the rainbow segment in particular, is well placed to take advantage of that.

“Financial pressures will continue to weigh on consumers’ minds in 2023 and beyond, which should continue to drive strong demand for treat categories such as flavoured milk. In saying that, every product has a price ceiling, so the category will need to watch closely and dial up the value it offers should volume start to decline.”

One opportunity that Morais sees for 2023, is smaller pack sizes, especially in the iced coffee space.

“Flavoured milk really lacks attractive entry level options for new or light shoppers who can’t drink the usual 500ml sizes widely available. Ice Break is entering this space with its 320ml range, which we expect will be a hit with shoppers.”

Space in the fridge

Andrew Cardinale, Brand and Category Manager at New Sunrise, said New Sunrise’s flavoured milk program is based around consumer need states and key category growth drivers such as fill me up, authentic coffee, high octane energy, and better health.

“We are currently growing at double the pace of the market at 20 per cent. This growth is due to our promotional execution by our members of our flavoured milk program and is our third largest beverage category in terms of value.”

Morais said the biggest opportunity they have noticed for retailers when it comes to positioning and space allocated to flavoured milk, is that the category is often very underindexed in terms of space on shelf vs share of the total fridge sales.

“Flavoured milk represents around 26 per cent of value share, the second largest beverages category, not far behind energy drinks which has 30 per cent. Despite that, it is not uncommon to see energy drinks with twice as much space as flavoured milk.

“I appreciate the relatively short shelf-life of flavoured milk, and the potential for wastage is a concern for retailers, but with good stock management, retailers can easily boost their total sales by allowing adequate space for flavoured milk.”

Winton agrees that retailers must consider the size and growth of the flavoured milk category in their overall beverage offering and reflect this with space allocation in their fridge.

“Within flavoured milk, iced coffee represents on average 75 per cent* of the sales and therefore space should be allocated accordingly to ensure there are no out of stocks. Dare is the number one iced coffee brand nationally with over 54 per cent share of the category and showing growth of +11.2 per cent in the latest QTR vs YA*.” C&I

Excitingly, the flavoured milk category is now the third largest category and third fastest growing category in this area, almost number two behind energy drinks.

– Sharon Winton, Marketing Director, Bega Dairy and Drinks (Bega Group)

*This data has been extracted from the latest IRI (Circana) Convenience scan data to 05/03/23.

ZERO ALCOHOL, FULL POTENTIAL

The emergence and growth of the zero alcohol category over the past few years, spurred on by campaigns promoting temporary abstinence from alcohol such as Febfast and Dry July, is providing P&C retailers with the opportunity to capitalise.

According to IWSR Drinks Market Analysis, 31 per cent of Australian consumers now buy no-alcohol products, with volumes of non-alcoholic beer, cider, wine, spirits, and RTDs increasing by around 60 per cent in 2022.

David Andrew, Founder of Naked Life, said it is still very early for non-alcoholic beverages in P&C, so it’s a matter of discovery for most people in both category entry and purchase habit.

“We’ve seen that RTDs and beer are leading the way. Trusted brands like us as a market leader in RTDs and Heaps Normal in craft beer, along with brand extensions from popular mainstreams such as Great Northern, that represent quality and known flavour delivery, are leading the market. People are already trying something relatively new, so security in the brand is important.”

Jeff Howlett, General Manager of Asia Pacific at Australian Vintage Limited (AVL), said they are seeing younger consumers embracing non-alcoholic wines as they are looking for more choice in this space to form part of their healthier lifestyles.

“As the consumer trends younger, we are seeing varietals such as Sparkling Rosé, Moscato and Pinot Grigio increase in sales too.”

Howlett believes there is an opportunity for a new brand appealing to this younger demographic to enter the market.

“There is an opportunity for a disruptive, vibrant, and more appealing wine brand to enter the market to meet the needs of younger consumers. We have a new brand, Not Guilty, launching later this year, which aims to do exactly that.”

Creating awareness

While the broader popularity of non-alcoholic beverages is evident, making consumers aware of the category’s availability in the P&C channel is incredibly important.

The growth of the zero alcohol category is providing new opportunities to the P&C channel but increasing awareness of the category is the first challenge, writes Thomas Oakley-Newell.

Andrew sees P&C as a key step for Naked Life Spirits to bridge the awareness and engagement to the new nonalcoholic space in mainstream Australia.

“While supermarkets have helped, the broader exposure to consumers (non-lead grocery buyer) tied to the increasing food and take-home offering of premium P&C will help normalise the ‘grab one for tonight’ habit that non-alcoholic beer and RTDs are increasingly filling.”

This is evident in Naked Life’s recent launches.

“This season’s new range of Mojito, Sangria, Cosmo and Espresso Martini have all been well received, with Mojito and Cosmo providing the clear leaders in the P&C channel.”

Howlett echoes Andrew’s sentiments and believes the biggest challenge is creating awareness of the category within the channel.

“Consumers are not only unaware of the zero-alcohol category but also unaware that you can purchase these products at convenience stores and petrol stations.”

Despite the lack of awareness by the consumer, the channel is very important to AVL, and as the category continues to grow, this has been reflected in the sales within P&C, with their strongest performers being the McGuigan Zero Shiraz, McGuigan Zero Sauvignon Blanc, and McGuigan Zero Sparkling.

McGuigan Zero Rosé

Catering to the growing number of consumers abstaining from alcohol, the McGuigan Zero range is a contemporary alcohol-free range that allows consumers to enjoy wine without the alcohol.

The McGuigan Zero Rosé has a profile that is aromatic and vibrant, combining the scent of garden flowers with fresh strawberries and citrus fruits.

Each varietal in the range offers a full-flavoured experience in every glass, proving you don’t need alcohol to enjoy the taste of wine.

For details on how to stock McGuigan Zero Rosé, please contact Colette Power at cpower@avlwines.com.au

Vandestreek Playground IPA

Vandestreek Playground IPA is the most awarded nonalcoholic IPA in the world, and its arrival in Australia, thanks to Storeywood Distributors, means Australians can now find out what all the fuss is about.

Launching in 2017, The Playground IPA became an immediate success, winning awards from Dutch and Belgian beer competitions to become the most awarded non-alcoholic IPA in the world.

Kirsten Storey, co-founder of Storeywood Distributors, said while she loves the taste of beer, like a lot of Millennials and Gen Zs, she is becoming more mindful of her drinking. “Luckily, pioneering breweries like Vandestreek are creating a new generation of nonalcoholic craft beer. It’s nothing like the watered down, tasteless ‘near beers’ of the 90s. This is serious craft beer – but without the alcohol.”

To stock this beer, please contact Kirsten Storey, by email at kirsten@storeywood.com.au, or phone on 0439072264.

The broader exposure to consumers tied to the increasing food and take-home offering of the premium P&C will help normalise the ‘grab one for tonight’ habit that non-alcoholic beer and RTDs are increasingly filling.”

– David Andrew, Founder, Naked Life

David Andrew, Founder, Naked Life

“People are going to continue to reduce their alcohol intake and so it makes sense that these products are available in more than just the bottle shop. A lot of consumers are grabbing these products on-the-run too and so it’s only natural that they are available in these channels.”

Roland Thiemann, Marketing and Innovation Lead, and Simon Hancock, Sales Director, both from Modus Operandi Brewing Company, said that P&C plays a key role in expanding its non-alcohol range Nort into alternate channels beyond liquor and grocery.

“The P&C landscape continues to change, and retailers are having to embrace new and emerging categories. One such category is zero/non-alcohol. We have seen strong growth of this category in liquor and grocery over the past three years, and that has started to pick up in the P&C channel too.”

Thiemann and Hancock state that the category is forecast for significant growth over the next five years, which will see alternate channels benefit and that building awareness to drive conversion is a key opportunity for P&C as consumption grows.

In-store success

While increasing awareness is critical, so is ensuring retailers are effectively positioning non-alcohol products.

Howlett says that AVL sees success when key supermarkets and retailers implement dedicated zero zones as a tactic to help consumers better navigate and engage the category.

“Previous trials of off-location stands have shown a 150 per cent increase in sales. Giving the category space and more visibility puts the customer first and ultimately helps to drive sales. Using messaging around these dedicated bays to speak to the relevant occasions such as Febfast, Dry July, healthier lifestyle, mid-week drinks would also help, as well as in-store tasting programs to help support.”

Naked Life’s Andrew says it is important that retailers create a destination that cross sells to the customer, as often consumers will have more than one person in the household reducing or abstaining.

Nort Refreshing Ale

Nearly Naked Non-Vintage Sparkling

South Australian winery Sidewood’s first zero-alcohol sparkling wine, Nearly Naked Non-Vintage Sparkling, is made using the same certified sustainable fruit from its Estate Vineyards as is used in its award-winning wines.

The grapes are then crushed and fermented at Sidewood’s winery in Nairne, before the alcohol is carefully removed ensuring fresh aromas and vibrant flavours remain, with a chalky mouthfeel for the complete drinking experience.

Nearly Naked Non-Vintage Sparkling features orange blossom, red apple, and gooseberry aromas intertwined with crisp flavours of lemon, brioche, and pink grapefruit. For trade enquiries contact Robyn Loveday – Business Development Manager at robyn@sidewood.com.au or +61 8 8389 9234.

Nort Refreshing Ale was brought to market by one half of the husband and wife due who brew some of Australia’s most awarded craft beers, Jaz Wearin of Modus Operandi. The non-alcoholic beer is thirst-quenching, golden in colour with a fruity aroma and refreshingly crisp finish that lets you swim, exercise, work, and drive after drinking.

As well as being non-alcoholic, Nort Refreshing Ale is low in calories, plant-based, and Australian owned and brewed.

Wearin said that after a big day, she wanted to be able to sit down and relax over a frosty and flavourful beer with family and friends and still get up and get on with her life the next day, that’s why she created Nort.

For information on how to stock Nort Refreshing Ale, contact sales@nort.beer.com

“As a new category, the habits need to be built side by side with simple availability knowledge for the consumer. This, combined with understanding who and what the nonalcoholic buyer is consuming, will help build a better, more attractive offering in stores. All of this however takes time, and in most cases, space and good category strategy, which isn’t always plentiful in P&C.”

Backing traditional flavours and leading brands that can provide quality tasting products, which people will repurchase is also crucial, says Andrew.

“There are a lot of new entries whose taste is not up to scratch, which damages the category as a whole by providing a disappointing experience to new consumers.

“Taking that on board, back leading brands like ourselves, which can offer that range while keeping the fridge uncluttered or hard to decipher for new consumers.” C&I

“

Consumers are not only unaware of the zero-alcohol category but also unaware that you can purchase these products at convenience stores and petrol stations.

”

– Jeff Howlett, General Manager of Asia Pacific, Australian Vintage Limited

EMBRACING EQUITY IN THE PETROL AND CONVENIENCE CHANNEL

The theme for this year’s International Women’s Day (IWD) was #EmbraceEquity. With this in mind, we spoke to some key female voices from across the petrol and convenience industry in Australia, to hear how they connect this theme with the industry, and what IWD means to them, written by Deb Jackson.

International Women’s Day (IWD) is an annual celebration of everyone who identifies as female and pushes for a world with gender equality.

The theme this year of #EmbraceEquity has triggered a real discussion around the difference between ‘equity’ and ‘equality’. Personally, I must admit that for myself, really wrapping my head around the definitions of these two words and how they relate to society, business, and the industry, took a great deal of thought and reflection.

Let’s start with the definitions of each word, as provided by the official International Women’s Day website:

Equality means each individual or group of people is given the same resources or opportunities.

Equity recognises that each person has different circumstances, and allocates the exact resources and opportunities needed to reach an equal outcome.

I’ve come to the conclusion that equity isn’t just a nice-tohave, it’s a must-have. A focus on gender equity needs to be part of every society’s DNA. And it’s critical to understand the difference between equity and equality.

We can all truly embrace equity. It’s not just something we say. It’s not just something we write about. It’s something we need to think about, know, and embrace. It’s what we believe in, unconditionally. Equity means creating an inclusive world.

With this in mind, let’s hear from what some of the great female industry leaders across Australia had to say about #EmbraceEquity and how this year’s IWD theme resonated with them.

Skye Jackson, General Manager Merchandise, Ampol

The thing I appreciate most about IWD is that it represents a point in time to stop and reflect. In doing so, I have been dismayed to read about impacts of a digital gender gap, whereby globally, the exclusion of women is negatively impacting Gross Domestic Product (GDP) in some countries. This highlights just how deep and complex the issue of inequality is. I am proud to work for Ampol, an organisation that is well advanced in its diversity and inclusion journey, which has goals and reports on progress relating to female representation in senior leadership, at Board level and for gender-based pay differential.

I’m also proud to be able to participate regularly in Ampol’s Women Inspiring Fresh Ideas employee networking group, which focuses on empowering our female employees as they navigate their careers. My positive observations within Ampol and the wider convenience industry are clearly not representative of what is happening in Australia, or across the globe. As such, it is important to not be complacent. Diversity and inclusion is a changing landscape, with dynamic strategic requirements. There is a need to continue to strive for equity within the workplace and to educate and empower emerging leaders around the benefits of diversity: in strategic thinking, positive culture, and a powerful sense of belonging.

Deborah Cooper, Head of Petrol and Convenience, Frucor Suntory

This year’s themes mean a lot to me, particularly around creating a genderequal future for all women. As a mother of three girls and a boy, I want to ensure that my kids grow up in a world where they have the same opportunities as anyone else, regardless of gender. Particularly for my daughters, I would love them to never feel any negative impact on their careers due to their gender.

On a professional level, working in a male-dominated industry, it couldn’t be more important to focus on gender equity. For me, it’s not about the present; it is all about how we set up for the future and how we’re supporting women at the grassroots level to ensure they have the experience and capability to build strong, fruitful careers in the petrol and convenience channel.

I feel extremely lucky with my experiences in the industry and at Frucor Suntory where there’s a clear focus on gender equality. In recent years we’ve reached milestones around a neutral pay gap in Australia and New Zealand, equal paid parental leave and ensuring inclusive hiring.

What I would like to see for the future is working to bring more women into the industry. This could include targeted graduate programs to demonstrate what the FMCG industry can offer to women who are considering entering it. It is also great to see more women in senior leadership roles, it gives us real examples of where we can take our careers.

I couldn’t be more proud that Suntory Food & Beverages has just appointed its first female CEO, Makiko Ono. It demonstrates a clear intent from Suntory to bring diversity into the most senior roles in the business.

Corinne Barclay, Director, Convenience Measures Australia

In my many years within the convenience industry I have witnessed a significant change in the diversity of people working within the channel across both supplier, retailer, and service providers. As a female in this industry, I am proud to have witnessed firsthand how our industry has evolved and embraced equality.

The themes of IWD this year are interesting as they reflect the next step in the evolution process, which is moving from equality to equity. Equality is giving everyone an equal share, but what it doesn’t do is give everyone a fair share.

I am passionate about helping women to find their confidence and their voice so that they can get a fair share in the future. There is still some work to do on this and supporting women and men in our industry to firstly understand this and then to act will be what is needed next.

For me, this IWD is about celebrating where we have got to so far and then thinking about what more we can do to continue to improve.

“

As a mother of three girls and a boy, I want to ensure that my kids grow up in a world where they have the same opportunities as anyone else, regardless of gender.”

– Deborah Cooper, Frucor Suntory

Felicity Needham, Vice President Sales Away From Home, Coca-Cola Europacific Partners

The celebration of IWD provides us with an opportunity to celebrate women globally and signifies two things for me; recognition of the progress women have made and a reminder of the work we still need to do for generations to come.

To me, the IWD theme embracing equity resonates strongly, and embracing people’s different perspectives, experiences, and empowering women is one of the important ways we do this. CCEP shares this mentality of truly valuing our differences and is committed to building a diverse workforce with an inclusive culture where everyone feels valued and belongs while providing tools needed for everyone to be successful.

The beverage industry is predominately male-led but over the last decade I have been with CCEP, I’ve seen the industry undergo a significant transition, and it has been rewarding to see an increase in diversity and women moving into key leadership roles. At CCEP, supporting women is a key priority and is included in our This is Forward sustainability strategy. We have a goal for at least 40 per cent of senior management positions to be held by women by 2025. We’re on track to achieve this and have invested in programs to recruit, develop careers, and provide pathways to leadership.

One of the critical focuses for us has been to improve female representation in the supply chain, where women are underrepresented industry-wide. A cross-functional initiative has been introduced, utilising innovative solutions and technologies, and we’ve seen an increase in females in our workforce across each state.

Seeing more women entering different functions within the industry helps us evolve, and certainly, it’s something we want to celebrate. We must ensure we continue to acknowledge the importance of the contribution of women and the significance of seeing women in different leadership roles for the future of our young girls.

Progress involves recognising the unintended obstacles women face, challenging the status quo, providing pathways to success and looking to the future with a diverse view. With many perspectives and experiences, we will set up the industry for success as we face everevolving changes and challenges.

Kellie Struth, Head of Category and Marketing Operations, APCO

IWD this year means quite a lot to me. Reflecting on how much our work environments have changed is quite phenomenal. When I started full time work back in the 90s I remember being surrounded by some of the most amazing, talented, smart women I have ever worked with. The only thing was that none of these women

“ Progress involves recognising the unintended obstacles women face, challenging the status quo, providing pathways to success and looking to the future with a diverse view.”

– Felicity Needham, CocaCola Europacific Partners

held executive leadership roles but were clearly steering the ship. As the years went on, I worked in many male executive dominated companies and even recall not that long ago being one of only two females in a very large category team. In 2023, I feel on the work front, quite quickly we have come a long way to ensuring a gender equal future, especially in the convenience channel where we are all surrounded by some pretty amazing women doing some pretty amazing things.

This year’s focus on how innovation is a driver of change and by embracing new technologies and fostering the unique skills and knowledge of women in STEM, we can accelerate our progress towards a gender equal future is very true for the convenience channel. Our industry is currently faced with a future of many unknowns. It is more important than ever that we embrace this transformation of our industry and look to new ways of thinking. As we continue to get better at recognising and nurturing the value women bring to our workplace, I would love to think that this year sees us continue to create inclusive workplaces that foster and embrace not just gender equality but human equality.

The reality is outside of the workplace we still live in a world where one woman a week loses her life to family violence and this year, I am very honoured to be part of our APCO Foundation Board that helps support some of these women and their children in our local communities who are enduring situations no one should ever have to. We also partner with other charitable organisations and together we are focused on providing a better future for these women and their families. Sometimes this is through financial support to help with education or could simply be the provision of a laptop. We know education plays an important role and by having access it creates new opportunities, which can inspire and change the trajectory of lives.

With equality projected to still be 300 years away, in 2023 I look forward to being part of the solution to get us there sooner – with a key focus on improving respect and bridging the divide, moving us closer to our shared goal of equality.

Glenys Tristram, National Marketing Manager, NightOwl

When asked for my thoughts on IWD, I will admit to feeling a little uncomfortable. I don’t have an activist personality and I feel I don’t have too much to contribute to the conversation. I reflect that perhaps this is part of the privilege I enjoy as an Australian woman. I believe I’m very lucky to have been born into a culture that openly discusses these issues and continues to make steps forward in improving conditions for women, both here at home, and abroad. And I’m grateful to those women and men who have made it their mission and passion to continue to do so.

We know for certain that improving the equality of women in the workplace has a positive impact on the culture as a whole. Studies have shown that when women have equal opportunities for employment and advancement, it not only benefits individual women but also leads to a more diverse and inclusive workplace culture. And don’t we all

want that? Researcher Kimberly A. Yuracko found that increasing the number of women in leadership positions leads to improved collaboration and teamwork, which improves ethical decision-making. This is because women often have different perspectives and experiences, which adds significant value to discussions and decision-making processes. While I am the most senior woman at NightOwl there are equal opportunities to be had here and we do have a number of female franchisees. But there’s always room for more. I would love to see more women in leadership positions in every business and industry, as it will lead to a more vibrant and thriving workplace culture for everyone.

Lisa Schilling-Thomson, National Sales Manager, Tonik

“I am woman, hear me roar” is what I grew up hearing and grew up believing as a young girl, the child of a single mother. I believed I could do whatever and be whatever I dreamt.

Almost 20 years ago, my first job in FMCG was eyeopening, an industry that was clearly male dominated, a boy’s club, misogynistic, men taking care of their own. The best jobs, the promotions, the higher salaries, it was all out in the open for all to see.

Equality was a word that was regularly bandied about by HR managers, senior management, and company executives at staff meetings, conferences and in employee handbooks. But in reality, it wasn’t actually practiced at a corporate level.

Fast forward 20 years, women have rights, women know their rights, women speak out about their rights and women demand their rights, but do we have equality?

Still today highly talented, skilled women continue to have to prove themselves above and beyond their male counterparts. When we hear of a woman securing a high position, take for example, Coles’ new CEO Leah Weckert, we’re almost shocked that a woman was chosen for that position, which historically would’ve been filled by a man.

How could an emotional creature like a woman hold such a senior position like that…?

The simple truth is, women have always been capable decision-makers, life-givers, multi-taskers, taskmasters, educators, discipliners, truth-tellers, creators, risk-takers, managers, and commanders, to name but a few.

The difference is that today we refuse to stand in the shadows of men, we refuse to allow men to put us down, to take credit for our work, to pay us less than them, to treat us as less.

The key lesson women need to understand and learn is what men have always known and practiced. Women need to unequivocally support other women and each other without question or competition, create a ‘women’s club’, back each other up, speak up for each other and stand up for each other.

We are brave. We are resilient. We are. C&I

“ I am passionate about helping women to find their confidence and their voice so that they can get a fair share in the future. There is still some work to do on this and supporting women and men in our industry to firstly understand this and then to act will be what is needed next.”

– Corinne Barclay, Convenience Measures Australia

C&I Talks Shop With Industry Leaders

The 2023 Leaders feature will include a select group of respected retailers and suppliers from the Australian Convenience channels. The article provides a great platform for senior management to publicise recent achievements and share their own insights about challenges the company is addressing in the market.

Answers to the following 4 topics will be submitted via email:

• What do you enjoy about working in Convenience?

• Highlight one company achievement you’re particularly proud of in the last 12 months.

• What is your company doing to meet changing customer demands?

• What does your crystal ball say about the year ahead in Convenience?

C&I Talks Shop With Industry Leaders will be published in the June/July edition of C&I magazine, the biggest issue of the year. The insights will be then shared in the C&I eNewsletter.

22,500 printed copies of C&I Magazine are delivered direct to head offices, independents and retail sites throughout Australia. A further 5,500 copies of C&I Magazine are distributed in digital form. 6,800 subscribers receive the C&I eNewsletter.

Gold package

• Company logo on Cover page of feature

• Full Page Editorial - Q&A contribution from owner, CEO or senior management

• Full Page Advertisement

Platinum package

• Company logo on Cover page of feature

• Full Page Editorial - Q&A contribution from owner, CEO or senior management

• Double Page Advertisement or 2 Single Page Advertisements

• MREC Advertisement on C&I eNewsletter for 1 month*.

(*to be used by December 2023)

Silver package

• Company logo on Cover page of feature

• Half Page Editorial - Q&A contribution from owner, CEO or senior management

• Half Page Advertisment

For further details and rates, please contact: Safa de Valois - 0405 517 115 - safa@c-store.com.au

Hunt and Brew gives Aussie coffee lovers an Australian grown bean

Hunt and Brew encompasses the ongoing pursuit of sourcing, brewing, and providing the perfect coffee for everyday consumers. The team has pioneered and mastered the production of coffee at scale in a way that maintains an unrivalled quality coffee experience.

While it is widely known that Australia has the best coffee culture in the world, many Aussies aren’t aware that we grow coffee in our own backyard. The main barrier for Australian coffee in the past has been volume, availability, and price. However, with global bean shortages and supply chain challenges driving up the price, and producers being prompted to source more locally post-pandemic, it’s very exciting to shine a light on locally made and Australian-grown coffee, accessible to everyday consumers – and this is the reason we have chosen Hunt and Brew as our C&I Choice for this issue.

Putting local specialty coffee on the map, Hunt and Brew travelled to the Atherton Tablelands region in Far North Queensland, where the high-altitude, mountainous region makes for the perfect coffee terroir.

Partnering with Howe Farms directly, a second-generation family-owned company, Hunt and Brew is the first to put local Australian coffee on the map at commercial scale and offers the first coffee product globally that’s grown, roasted, and bottled in the same country. The result is single origin Australian coffee, cold brewed and triple filtered for maximum flavour extraction, then finally cut with fresh Australian full cream milk, and nothing else. Hunt and Brew Australia reflects the unique characteristics of the local Queensland area, targeting all discerning Aussie coffee lovers. Its non-traditional branding takes inspiration from the craft beer and wine category, allowing Hunt and Brew to disrupt conventional categories. In keeping with the Hunt and Brew label design and unique artistry, its geometric beast, illustrated by world-renowned Kerby Rosanes, has been transformed into an Australian crocodile, the endemic hunter of the local region. The coordinates on pack relate back to the region of which Hunt and Brew coffee is grown.

Got no Bluetooth and tired of boring car rides with nothing but static radio stations to keep you entertained? Do you wish you could easily stream your favourite music or podcasts from your device directly to your car’s speakers? Look no further than the Fuse Neon Instant Handsfree.

This innovative device allows you to connect your phone or tablet to your car’s FM stereo via Bluetooth 5.0 technology, providing you with crystal-clear sound quality and an effective range of up to 10 metres. No more tangled cords or frustrating connections – simply plug the device into your cigarette lighter socket and you’re ready to go.

But that’s not all – the Fuse Neon Instant Handsfree also features an in-built microphone, allowing you to make and receive phone calls safely and handsfree while you’re on the road. Say goodbye to fumbling with your phone or risking distraction while driving – with the Neon Instant Handsfree, you can stay connected and focused on the road ahead.

And with its sleek and stylish design, the Neon Instant Handsfree is the perfect addition to any car interior. Choose from three different backlight colour modes to match your personal style or turn the lights off completely for a more low-key look. Plus, the device doubles as a dual car charger, with both USB-A and USB-C ports available to keep all your devices charged while you’re on the go.

Whether you’re taking a long road trip, commuting to work, or simply running errands around town, the Fuse Neon Instant Handsfree is the ultimate accessory for any driver. Compatible with iPhones, iPods, and iPads in fact all Bluetooth compatible devices, this smart little device is the perfect way to elevate your driving experience and stay connected on the go.

Given the lights, it is pretty flash, but what is even more flashy is the recyclable cardboard based packaging and inner tray that wraps this product, loud on shelf, quiet on the environmental impact.

For more information visit pacificoptics.com or call 1300 237 425 for enquires today.

Dare Intense Espresso – When your coffee needs a coffee

The strongest ever iced coffee launched by Dare, the Dare Intense Espresso, features a blend of Robusta and Arabica coffee, and has the equivalent caffeine level of three cans of the market-leading energy drink in Australia^.

The 500ml iced coffee, which is available for a limited time only, is made using fresh milk from Australian farms and gives Australians the chance to start their day with an intense coffee kick.

Dare Intense Espresso is true to its name and delivers an intense coffee kick when it’s needed most. Dare is a must-have brand in fridges, selling more than double its nearest competitor* and attracts 57 per cent of shoppers back to the fridge for a repeat purchase**.

Designed for coffee lovers who need a level up from the Dare Triple Espresso, Dare Intense

Espresso is perfect for those occasions when your coffee needs a coffee.

Dare is Australia’s number one iced coffee* brand and is on a journey towards providing a better future for all Australians. In 2022, Dare announced that its range was brewed using Rainforest Alliance Certified coffee beans, and from March 2023 has seen the next step in its commitment towards a more sustainable future, with the first phase of its transition of all bottles under one litre to 100 per cent recycled plastic~ (to be complete by September) to contribute to a more circular economy for Australia.

Dare has a 57% repeat purchase rate

Bounce launches its best range yet

Bounce has released Load Up High Protein Bars in two delicious flavours, featuring crave-worthy layers of protein fudge covered in protein chocolate. It’s the all-natural, high protein bar the market has been missing.

Stephen Hamilton, CEO, Bounce, said: “We have been following the high protein bar space for a number of years and wanted to bring real innovation to the category. Our goal was to disrupt the space by creating a great-tasting, high protein, layered bar that truly delivers by only using natural ingredients. These ingredients are recognisable by consumers and are functional and healthy.

“As with all of our products, Bounce’s packaging design stands out on shelf and the bar itself delivers on taste and texture. It’s one of our strongest NPDs to date.”

Choc Fudge is the indulgent, triplechoc fix, featuring high protein chocolate fudge with choc chips, covered in protein milk chocolate, and made with all-natural ingredients.

Choc Raspberry is the one-two combo, with high protein fudge and raspberry pieces, covered in protein milk chocolate, and made with all-natural ingredients, which hit that sweet spot naturally.

With five honest health stars, high fibre, less than seven grams of natural sugar, zero gluten and no nasties, indulge naturally and guilt-free with 15 grams of protein in each Bounce Load Up High Protein Bar.

Available to order now at The Distributors, contact your local wholesaler today or visit the-distributors.com.au.

^Circana, AU Convenience Scan, Dollars Share of Beverages, MAT 12/02/2023

*Circana, AU Convenience Scan, Dollars Share of Total Iced Coffee, UPSPW, MAT 12/02/2023

**Circana, IHP, National Panel, 6 months 26/02/202

~ Excluding cap and label

Case Configuration: 6 x 460ml Item Code: 13033441

Case Configuration: 6 x 460ml Item Code: 13033440

Cadbury® Dairy Milk® Vanilla 460ml

Case Configuration: 6 x 460ml Item Code: 13033439

Cadbury® chocolate pieces throughout and filled with a generous, smooth core. The ultimate indulgent treat.

Available in three delicious Cadbury® flavours: Dairy Milk® Vanilla, Dairy Milk® Caramello® and Caramilk®

Cadbury® Caramello® 460ml

Cadbury® Caramilk® 460ml

CADBURY,

KitKat and Milkybar combine for nostalgic new creation

KitKat has collaborated with Milkybar to create a new but nostalgic take on two of Australia’s favourite chocolates.

KitKat Milkybar features the iconic crispy KitKat wafer finger, combined with the creamy white chocolate of a Milkybar.

Shannon Wright, Marketing Manager –Confectionery at Nestlé, said it's clear that both KitKat and Milkybar have loyal fans and she can’t wait to see what they think.

“In bringing together not just Australia’s number one chocolate bar but our favourite white chocolate too, this exciting mash-up, introduces a delicious addition to the KitKat range in Australia and lets fans enjoy their favourite break with a new milk twist.”

The new collaboration is available in three formats – bar, block, and share pack – with a RRP of $2, $5.50, and $5, respectively.

The 45g bar has been available at 7-Eleven stores nationally from April, the 160g block will be available from convenience retailers and supermarkets from 3 May, and the 154g share pack will be exclusively available from Coles stores from 3 May.

TONIK PRO – The best protein RTDs in Australia

TONIK is the solution for ‘on-the-go’ Aussies who are determined and want to live a healthier and happier life. This means what they eat, and what they drink, not only at home but when they are working, out and about, and doing leisure activities, these are the times when it is easy to snack and consume unhealthy foods and beverages.

The typical consumer of TONIK RTDs sits in the ‘Active and Lifestyle’ category, which makes up approximately 49 per cent women, and 51 per cent men. Consumer ages range from 18 right through to 60+ for both men and women, a total of 75 per cent of lifestyle/active consumers have bought and consumed RTDs. TONIK was born and launched in the middle of the first Covid lockdown.

Halo Food Co, (previously known as Omniblend), has been the number one go-to Australian manufacturer of sports nutrition and health and wellness products for more than 20 years. They saw an RTD quality gap in the S&D category, so they began to develop with their R&D team an RTD that would be the best tasting and the highest

quality, with the cleanest ingredients, and providing superior functionality.

First, the Halo in-house Product Development Team created their own Proprietary Protein Blend, they then developed the six delicious flavours we see today – Chocolate, Choc Honeycomb, Banana, Strawberry, Coffee, and Vanilla.

This very special blending is the key to a creamy smooth texture and exquisite, delicious taste.

All the RTDs have natural flavours and colours, they are high in protein, natural fibre, low carbs, low sugar, low fat and are gluten free and GMO free.

In Melbourne, Halo has its Brooklyn manufacturing plant, where the RTDs are made. They have a state of the art, Aseptic filling line, a proprietary multi step cold micro filtration process, which retains all nutrients, natural fibres, vitamins, and minerals.

Life is about balance, enjoy the special treats you love on occasion, but for all of those ‘on-the-go’ moments, pick up a TONIK RTD for a guilt free pleasure.

A convenient purr-chase from Purina

Featuring a wide variety of flavour options, the Fancy Feast Classic Singles range allows shoppers to quickly and easily purchase cat food that will keep them and their feline friend happy.

Available in an extensive portfolio of flavours, with the most popular being Fancy Feast Grilled Chicken Feast in Gravy, the range features an extensive array of delicious and mouth-watering meals in a variety of flavours and textures, meaning there is something for every cat.

The Fancy Feast Classics range is packaged in small single serve 85g cans, as well as the option for multipacks, that allows consumers to pick and choose between the range to provide many delicious options for even the fussiest of cats.

During Covid, the pet space grew substantially, with research by Animal Medicines Australia (AMA) revealing that nearly 70 per cent of Australians now own a pet.

This huge number of pet-owning Australians means an increased number of consumers are in search of convenient purchases of pet food, and Purina has made these products available to the P&C channel to align with shopper insights.

Purina has identified a shift away from multi-serve wet cat food and has seen a significant uplift in single serve options, and the Fancy Feast Classics range provides these shoppers with a convenient and competitively priced option.

The Fancy Feast Classics range retails for $1.65 per item and is available through The Distributors.

J.L. Lennard introduces ultra-fast new oven

J.L. Lennard’s new Pratica Fit Express speed oven that delivers cook times 20 times faster than industry norms will soon hit the market.

Available from 30 April at Foodservice Australia, the oven can deliver food straight from the freezer to ready-to-serve in just 45 seconds and is perfect for convenience stores and petrol station food centres.

Using a combination of high speed forced-air convection heating and microwave energy, the Pratica Fit Express oven is suitable for a wide range of fresh, chilled, and frozen food, and has 1024 recipes already programmed into it.

Darren Cooper, Product Specialist at J.L. Lennard, said this all-stainless and easy-to-use ultra-fast oven – which costs typically just twothirds of traditional alternatives – is designed to cost-effectively drive business growth while decreasing pressure on kitchens.

“The Pratica Fit Express’ simply-operated controls mean users are no further than two presses away from cooking all their favourite dishes, through a memory that can hold up to 1024 recipes with eight cooking stages, all operated by a simple-to-use, icon-driven touch screen – much like a smart phone.”

Able to fit on a 600mm bench top, the Pratica Fit Express has the largest cooking chamber in its category, doesn’t need dual-sided ventilation, and consumes just 11.48 KW over 24 hours, which is about a third less power than the alternatives.

Controlled through a touchscreen with just two buttons, it is ideal for both savvy youthful operators and those with young staff, and comes with an Internet of Kitchen (IOK) system that operates free of charge to registered users, connecting using a security encrypted WAP protocol from any Wi-Fi hotspot.

When it comes to cleaning, the oven features a curved interior with detachable interior fittings for easy access, as well as a step-by-step guide with video-prompted support.

For more information contact Darren Cooper at dcooper@jllennard.com.au.

FELIX As Good as it Looks™ is full of tender meaty pieces in a succulent jelly. So irresistible, he’ll come up with a new trick every day to get his mischievous paws on it.

– Sapphira

Marketing Manager of Lollies, Nestlé

flavoursSnakesBerryAliveinclude: Strawberry

RaspberryBlackberry(New!)

Blueberry (New!)

Allen’s best selling lolly has a new flavour infusion

Berry Snakes Alive!

Consumers have voted for their favourite Snakes Alive flavours and Allen’s has responded with its latest product innovation.

Whether you love to stretch them, twist them, or eat them all in one go, the team behind Australia’s bestselling lolly brand Allen’s has picked the best flavoured snakes and put them all in one bag.

A fresh berry twist on the fan favourite and number one selling lolly, Berry Snakes Alive brings together two much-loved classics, the red strawberry snake, and the dark purple blackberry snake, with snakes in two brand new, juicy berry flavours – raspberry (light pink) and blueberry (light purple).

The innovation came about following a recent poll*, where Allen’s fans voted for their favourite Snakes Alive flavours, with 64 per cent declaring red (strawberry) and purple

(blackberry) their top picks. The Allen’s team also uncovered that most Aussies (68 per cent) pick their favourite Snakes Alive flavours to eat first and 20 per cent eat them whole.

Nestlé Marketing Manager of Lollies Sapphira Nolan said: “We know berry is a favourite flavour among Allen’s fans – it’s our number one selling lolly and the berry ones are always the first to go in our household.

“That’s why we are excited to launch a twist on our much-loved classic, Snakes Alive, by launching an allberry version.”

The Allen’s Berry Snakes Alive range is now available in a 200g pack for RRP $4.00 from Coles, independent, convenience stores and petrol stations.

first to go in our household.”

Nolan,

Bega launches plant-based cheese

The launch of Bega’s Plant Based Cheese, in sliced and shredded formats, is a step towards making Bega’s expertise more available to those following a plant-based diet.

With one quarter of Aussies now consuming plant-based dairy, be it vegans or flexitarians, Bega’s knowledge of dairy craftmanship gives it the credentials to create a great cheese-style product for those who are seeking a plant-based product or looking for a dairy free friendly option.

The new plant-based cheese has undergone sensory testing to create a smooth, creamy, cheese-style product that delivers on texture and taste. The range is proudly in line with the quality of Bega’s portfolio of products that consumers know and love.

It is available now through Coles and independent supermarkets.

Ice tea in Australia is ordinary no more

Australian consumers are actively seeking beverages that are refreshing but functional, low in sugar, and that suit their active lifestyles – that’s where No Ordinary Ice Tea (NOIT) comes in.

NOIT isn’t like other teas, it is low in sugar, free from plastic, naturally flavoured and comes in four delicious natural flavours that represent its New Zealand provenance; Hawkes Bay Peach, Bay of Plenty Raspberry, and Passionfruit. It also has the added benefits of Vitamin B, C and E and Antioxidants.

NOIT is currently being launched in Australia and is available in independents supermarkets, SPAR Australia and the petrol and convenience channel for RRP $4.79 to $4.99.

For more information contact Global Endeavours Australia on info@globalendeavours.com.au or 1800 570 512.

Harvest Snaps boast new look and healthier Five Health Star Rating

Harvest Snaps Baked Pea Crisps has refreshed its packaging, along with launching a new flavour, bigger packs, and improved health credentials.

Since 2017, Harvest Snaps Baked Pea Crisps have been delivering healthier snacks to Australians, but now they can announce a new Five Health Star Rating for the Pea Original Salted, Pea Chilli and new Pea Tomato Chutney flavours.

With more than 25 SKUs in the range, all varieties deliver fewer than 100 calories per serve, are baked (not fried), gluten free, palm oil free, and contain less fat compared to regular potato chips.

To help spread the word about the new look, bigger pack size and Five Star Health Rating, Harvest Snaps will launch a multi-faceted marketing campaign titled Harvest SNAP Out Of It. The campaign will include social, outdoor retail, transit and META advertising, sampling, PR and collaborations with some of Australia’s favourite TikTok influencers. The new-look packs are available in 120g and 230g varieties, plus there is the ever-popular multipacks which are perfect for lunch boxes and are available in the snack food aisle of Coles, Woolworths, Aldi and selected independent supermarkets.

Hooleys Rings hit the snacking aisle

Hooleys Rings have hit Australian shelves in two light and tasty varieties, Original Onion and Sweet Chilli.

The snack innovation is the latest from Calbee, the producer behind the popular Harvest Snaps range, that launched in 2017 and has been growing in popularity ever since.

Carly Williams, Senior Brand Manager, says that Hooleys is a perfect full-flavoured snack that speaks to adults, without being boring.

“With its light crunchy texture, delicious premium flavours, and contemporary branding, it reminds consumers of that sense of comfort and carefree attitude. We wanted to develop a snack that connects consumers with family and friends, which makes them feel young at heart.”

Hooleys Rings are available now at Coles and IGA for RRP $4.30.

Customer experience is the magic

While Covid is still circulating in the community, we have well and truly moved into the living with Covid phase and some of the explosive trends that we saw over the last two years will remain in varying levels, while others have not.

In 2021, e-commerce businesses were untouchable, while traditional bricks and mortar stores were on their knees unsure about what lies ahead. Unless you were an essential service or a major grocery retailer your reason for being was questioned.

Consumers migrating to online purchases was happening at an accelerated rate never seen before. Last mile delivery services were hailed by many as the saviour, where retailers could gain access through third party aggregators to deliver to consumers on demand irrelevant of location. Suddenly, apparently, we wanted products delivered in 15 or 30 minutes.

We experienced 10 years of change in three months! Time poor consumers finally had what they wanted, anything delivered to them, wherever they were, through the use of technology.

Well guess what? The era of free money is now over, and last mile delivery services that haven’t closed shop are really struggling to make any money. Online shopping behaviour, while still being used broadly, has reversed its explosive growth, and returned to normal levels, mainly focused on higher value purchases of homewares, electronics, apparel and similar products. Uber Eats and the like continue to come under pressure as orders are being delivered cold and late.

Consumers are human beings, with an innate desire for experiences to help them create memories. We all use our senses of sight, smell, taste and hearing to live our lives. These senses help us feel good, they deliver us into environments that delight and entertain us. This is the future of retail – experiential shopping.

Whether you are offering your consumers food, coffee, clothing, shoes, furniture, fuel or electric charging, they need to be entertained and feel good about their interaction with you.

Technology absolutely has a role to play in this strategy with loyalty and personalised offers and services. However, a website can’t help you feel good, can’t allow you to smell the freshly baked bread or the aroma of the barista coffee. An online experience can’t ask you how are you today? It can’t smile at you; it also can’t allow you to see your food being made right in front of you. Yes, it can give you back some time when you need it, but it can’t provide you with the experience that you desire.

Retailers today must focus on not only frictionless and omni-customer experiences, but in-store experiences that surprise, delight, and entertain their customers. People and technology have a very important role to play in delivering this ultimate experience. I urge retailers to continue investing in technology that frees up their front-line staff to focus on delivering exceptional customer service, talking to their local customers and understanding their needs and wants in more detail.

Retailers need to be creating amenities, providing product ranges and in-store experiences that attract customers to their location through new innovative ways. Ideas are all around us both locally and internationally, whether we are working, holidaying, or spending time with your family and friends. This should serve as inspiration for you to feel comfortable to steal with pride and adapt to the needs of your customers in your own retail environment.

Finally, investment in your people through ongoing training and development, culture building, and team bonding is now more important than ever. This should now be a major focus for all retailers to be able to create a sustainable competitive advantage vs your competition. C&I

“ Retailers today must focus on not only frictionless and omni-customer experiences, but in-store experiences that surprise, delight, and entertain their customers.”

– Theo Foukkare

THEO FOUKKARE CEO AACS

that consumers expect

Retail is alive and well, both online and offline. But what are consumers expecting in 2023 from their favourite retailers, asks Theo Theo Foukkare, CEO, AACS.

Above: Main image caption: Mood Food Kempton, by Bennett’s Petroleum, was the Overall Store of the Year winner at the AACS Connect 23 Summit

Australian and global convenience – three reasons to

The first quarter of 2023 has moved faster than I can ever remember. My January was not like a traditional Christmas / New Year period, my team and I were deep into the final stages of hosting the 2023 UCB National Member Conference, in Queensland. While we haven’t seen the full level of feedback yet, it felt to me that many retailer members and suppliers had a memorable time.

As I reflect on the value of conferences – and for me there are so many good reasons they add value – the one item which has struck me as being incredibly valuable is the guest speakers list. Apart from sharing valuable insights, perspectives, and opinions, they also encourage you to think about our industry challenges and opportunities, from different angles.

Recently I took an opportunity to listen to a speaker from a well-known global consultancy*, where the topic of discussion was ‘Glass Half Empty or Glass Half Full’. This immediately garnered my interest, I’m a glass half full person so I listened intently looking for the usual perspectives and was pleasantly surprised with the summary, which loosely translated to: “The three reasons to believe in the c-store future.” I liked them so much, that I wanted to share a summary with you in my opinion piece.

1. Traditional fossil and biofuels cash profit may decline over the next 10 years, but non-fuel retail value cash profits may cover that shortfall by at least two times. If fossil and biofuels cash profits fall by $7 billion globally, non-fuel retail (shop, food and other sales) cash profits may grow by $16 billion. On top of that, EV and hydrogen value pools may grow by $13 billion. So, as a global industry, we may well grow and not as some would suggest, suffer a slow decline.

2. Over the last four years, we’ve seen global convenience players such as 7-Eleven, EG and Couche-Tard for

example, invest many billions of dollars into network acquisitions. Servicing mobility needs across the shopper spectrum, is going to require well located sites and many of them. They are active acquirers of fuel assets. Convenience retail is not going to disappear, it will of course change and while I don’t have the best crystal ball, I think we’ll devise approaches and adapt as our shoppers challenge us to.

3. The EV driver today displays convenience shopping behaviours that are at the very least, similar to what we see currently. When EV drivers for example are on your forecourt, they do purchase products, they do so with regularity and there’s anecdotal evidence to suggest that they could drive strong yields per shop. We need to treat them like we do our current shoppers – for example let’s not put EV chargers right at the back of our sites and make them feel shopping with you, is not convenient.

Now, I’m not for one minute suggesting that the game is over, and we don’t have to do anything. We have much work to do together. Site design enhancements, like drivethroughs and good indoor and outdoor seating, continually upweighting our food and beverage offers is critical, making our centre of store offers such as grocery more competitive, and leveraging our skill of driving impulse occasions and making that difficult to replicate, will help us build site shop sales.

The future of convenience retailing is bright, and just like the last 100 years we will have to confront the challenges of change. I’m up for the challenge, and I hope you are too.

Until next time,

Darren Park *McKinsey & Company 2023

DARREN PARK CEO

United Convenience Buyers

“ The future of convenience retailing is bright, and just like the last 100 years we will have to confront the challenges of change. I’m up for the challenge, and I hope you are too.”

– Darren Park

believe in a positive future

Darren Park, CEO, United Convenience Buyers, examines the future of convenience retail and the challenges and opportunities that lie ahead.

MARIANNA IDAS Principal eLease Lawyers

Issues for retail tenants

The retail leasing market in Australia has faced significant challenges, particularly in relation to the power imbalance between landlords and tenants, writes Marianna Idas,

Retail tenants often face high rents and additional costs such as outgoings, which can include utilities, taxes, insurance, and maintenance fees. These costs can be a significant burden for businesses, particularly for smaller operators, and can make it difficult to operate profitably. Landlords, on the other hand, may be incentivised to charge high rents to maximise their returns on investment.

Another issue is the limited negotiation power that tenants have in retail lease agreements. Many landlords use their own prepared lease agreements that are heavily skewed in their favour, leaving little room for negotiation. This can leave tenants at a disadvantage, particularly in a market where rental demand is high, and the supply of suitable properties is limited. Tenants may be forced to accept lease terms that are not favourable to them, such as limited lease renewal options, high rent increases, and inflexible conditions around fit-out and alterations. Having a lawyer assisting with negotiations can help tenants obtain preferable conditions to decrease their obligations and costs under the lease.

Uncertainty around lease terms is another issue faced by retail tenants and can make it difficult to plan for the future. Lease terms can vary widely depending on the landlord and the specific property, and impact things such as lease renewal options, rent reviews, and the ability to assign or sublease the premises. It is imperative that tenants are aware of the lease terms before they agree to them. Leasing lawyers can help provide a summary of the key lease terms so that tenants are aware of their rights and obligations.

Maintenance and repair obligations are also significant issues. While landlords are responsible for maintaining the structure of the building, tenants may be responsible

for maintaining and repairing the premises, e.g. periodic maintenance of the air conditioning units. Tenants need to be aware that if there is no positive obligation on the landlord to perform certain repairs noted in the lease (e.g. if the air conditioning system breaks), then the tenant may have to spend more than anticipated if they require such repair. It is advisable for tenants to do a thorough inspection of the building to ensure it is in a good condition. Further, tenants should seek amendments in the lease to limit their obligations relating to maintenance and repair, e.g. asking that the landlord must repair or replace the air conditioning system if it is reasonably required.

Limited protection under the law is another challenge for retail tenants in Australia. While the Retail Leases Act (different in each state) provides some protection, it may not go far enough to address the power imbalance between landlords and tenants. The Act provides guidelines around issues such as disclosure, rent reviews, and dispute resolution, but these guidelines are not always binding. In practice, this can leave tenants with limited recourses in the event of a dispute with their landlord. Dispute resolution is itself another issue and can be timeconsuming and expensive to resolve between landlords and tenants, particularly if the dispute involves complex legal or financial issues.

All these issues can be significant burdens for businesses, particularly smaller operators who may have limited financial resources.

In conclusion, while the Retail Leases Act provides some protection for tenants, it may not go far enough to address these issues. It is recommended that tenants obtain legal advice from a lawyer who specialises in retail leases, to help negotiate a more balanced lease that does not favour the landlord. C&I

“ Lease terms can vary widely depending on the landlord and the specific property, and impact things such as lease renewal options, rent reviews, and the ability to assign or sublease the premises.

”

– Marianna Idas

Principal, eLease Lawyers.

UCB Conference – Without Limits

The 2023 UCB Conference was held at The Royal Pines Resort on the Gold Coast in February, which was the perfect location for members, customers, and suppliers to come together to learn, network, and help grow their businesses.

On the feedback of previous years, the conference program underwent an update for 2023, with CEO Darren Park saying: “You wanted more business sessions and more time in the trade show, and we have listened.”

The conference opened with the Bega Cheese Limited Cafe, a simulated store, and the first business session was led by Josh Dowling from Drive, who provided an optimistic outlook for the future of EVs in Australia. His key takeaway was that retailers should be planning for EVs, but not panicking. The outlook in Australia is that there is likely to be an ongoing mix of fuel and electric for some time.

Philip Morris Manager for Government and External Affairs, Bradley Shaw, then spoke on the fast-growing instance of illicit vaping, and how responsible retailers need to be more vigilant in reporting illegitimate operators to authorities through the stopillicit.com website, which has already identified 781 illicit sale locations in Australia.

Next up was a panel session featuring Australian cricketing legends, Jeffrey (Thommo) Thompson, Alan Border, and Greg Chappell, and hosted by Greg Richie. The chat had delegates in stitches as the panel of cricketing royalty reflected on their career highlights and shared some, at times highly inappropriate (thanks Thommo) stories from back in the day.

On the second day of business sessions, UCB CEO Darren Park opened the day by discussing the challenges faced by the present economic situation and called on all delegates to challenge themselves to be better, and to challenge UCB to be better for them.

Park highlighted this year’s theme – ‘Without Limits’ and how it relates to the industry.

“This theme is not about rule breaking, it’s about paradigm breaking. It’s not about trying to beat somebody else; it’s about trying to exceed your own personal bests. And to do this, we need determination,” he said.

Guided by the 2023 ‘Without Limits’ theme, Park spoke about the difficulties facing retailers in a post-Covid world but highlighted the unique opportunities tough times present to cater to people’s changing needs.

“We’re again faced with new threats and challenges, and as times get tougher, dollars get tighter. Discretionary spending will get tight,” he said.

But it’s not all bad news, said Park. As people switch from going out on the weekend to staying home, unique opportunities present themselves for local convenience stores.

He said a night at home watching a movie would easily involve two bottles of soft drink and a 1kg bag of Allen’s Party Mix, chocolate and maybe even Ben & Jerry’s if they’re really lashing out.

“Snacks and drinks that mum and dad pick up on the way home from their local convenience store for about $40, actually presents a saving for the consumer,” said Park.

Whereas dinner at a local restaurant might cost $200, staying in with snacks represents $160 in savings for families facing mortgage pressure.

“We need to make sure we’re capitalising on this,” said Park, who said to make that happen, it’s essential to “invest ourselves, our team, our sites and our office. We must invest in sharing what works and what we have learned”.

Expanding on the theme, Park said ‘Without Limits’ doesn’t represent out-and-out competition but rather striving for personal success.

A record number of delegates converged at the Royal Pines Resort on the Gold Coast for the 2023 UCB Conference.

The UCB Conference and Trade Show was held at The Royal Pines Resort on the Gold Coast

Haydn Tierney with UCB team members

The Coca-Cola Europacific Partners team with Darren Park

The Asahi Golf Classic

UCB Supplier Award Winners

Carbonated Beverages and Sports Drinks:

Coca-Cola Europacific Partners

Energy Drinks:

Frucor Suntory

Functional Drinks and Water:

Asahi Lifestyle Beverages

Confectionery:

Mondelēz International

Snacking:

The Smith’s Snackfood Company

Food Manufacturer: Ingham’s

Flavoured Milk:

Bega Dairy and Drinks

General Merchandise:

Pacific Optics

Cigarettes:

Philip Morris International

Communications:

Telstra Sim Connect

Wholesaler/Distributor:

The Distributors

New Product of the Year:

Nestlé Kit Kat Chunky Milo

Trade Stand of the Year:

Coca-Cola Europacific Partners

Trade Rep of the Year:

Chantel Jankowski, Frucor Suntory

Trade Partner of the Year:

Coca-Cola Europacific Partners

Next up, Renewable Fuels Director, Berta Cabella Calvo, discussed Repsol’s experience and pathway towards Net Zero, while the always energetic Gus Balbontin provided delegates with an intimate view of the places living without limits can take them, and urged businesses to ensure they were solving the customers’ problems and building adaptability incrementally. The day ended with social networking events, including the Asahi Golf Classic and the Coca-Cola Go Kart Championship.

On the final day of the business sessions, Casey Gee Hoon Hyun, award winning vehicle designer, EV strategist and futurist, shared his experiences working along and inside top global firms like Google and Volvo, and explored the whole of life cycle impacts of EVs and the challenges that will be unique to Australia’s adoption of EV technology. Next, Kevin Smartt, CEO TBX Stores, brought an in-depth look at the changing face of convenience retail and the strategies that he is implementing at TXB – Texas Born, to stay ahead of the game. His key message to Australian retailers was to be more convenient and get rid of the lines in-store.

Finally, Mark Bouris AM – economist and financial expert – simplified the state of the Australian economy and unpacked the impact that inflation and interest rate hikes are going to continue to have on consumer spending. The key message was that it’s going to get even tougher, and businesses need to be well planned and lean with spending to survive the challenges to come, while also providing a safe place for consumers who are already feeling stretched to the brink.

During the conference, UCB and Asahi presented charity partner Rural Aid with a cheque for $26,384, which had been raised as part of Asahi’s Big Give Back program. During the course of the conference, Asahi pledged a further $5,000 to Rural Aid, which delivers much needed support to farmers in need.

On the final night, retailers and suppliers donned their finest movie-inspired costumes and headed to the surprise location of Movie World for a night of celebration and fun.

The event, which was sponsored by Lactalis, saw guests enjoying a wonderful three course meal along with movie-inspired performances, with the celebrations then heading back to the Royal Pines Hydrate Bar for the Frucor After Party.

The major award winner on the night was Coca-Cola Europacific Partners winning Trade Partner of the Year, as well as Trade Stand of the Year, and the award for Carbonated Beverages and Sports Drinks. C&I

“ This theme is not about rule breaking, it’s about paradigm breaking. It’s not about trying to beat somebody else; it’s about trying to exceed your own personal bests. And to do this, we need determination.”

- Darren Park, CEO, United Convenience Buyers

Photo credit: Camber Studios

John Warlters, CEO, Rural Aid accepts a cheque from Scott Taylor, National Account Manager, Asahi Beverages

Enjoying the Mars Wrigley Jetboating Experience

Spin & Win with Lactalis at the UCB Trade Show

The scene is set for the Lactalis Movie Mania Gala Dinner and Awards

AACS brings industry together at Connect 23 Summit

The Australian Association of Convenience Stores (AACS) successfully hosted its annual Connect 23 Summit at Crown Melbourne last month.

The Connect 23 Conference, which 590 delegates attended, provided the opportunity to celebrate and showcase the very best within the P&C industry for both retailers and suppliers, while providing opportunities to learn from experts in their field.

Theo Foukkare, CEO of AACS, started by providing a member update, before Brett Barclay, Director at CMA, presented the State of the Industry (SOI) Report.

Barclay revealed that the industry generated more than $10 billion in retail shop sales for the first time ever, which is a fantastic achievement for the entire industry.

Presentations from the two Peter Jowett winners Ozzie Lumpkin III from PepsiCo and Ben McWiggan from 7-Eleven, gave us a glimpse into the future and how the metaverse can help shape the way P&C interacts with its consumers.

David Coffey, Industry Lead Retail and e-Com at TikTok, spoke about the impressive rise of the entertainment platform and how businesses can best utilise the app to increase awareness and drive interaction with their brand or service.

Brian Walker, CEO of Retail Doctor Group, spoke about omnichannel best practice and how having an omnipresence can enhance personalisation, loyalty, and convenience.

Mark Wohltmann, Global Director of NACS, discussed some of the trends in convenience retail including what is and isn’t working from around the world, ranging from EVs to automation to personalisation. Wohltmann emphasised the importance of talking, interacting, and sharing ideas.

Greg Page, Founder of Heart of the Nation and original Yellow Wiggle, explained how the presence of an AED at a service station can save someone’s life. Page pointed to the recent partnership with New Sunrise, and how the installation of AEDs at several of their sites had already saved three lives.

A leaders panel on health, sugar, and being prepared for the future challenges was held, featuring Dr Alan Barclay, NRA Health and Nutrition expert, Geoff Parker, CEO of the Australian Beverages Council, and Emma Metcalf-King, Head of Food at 7-Eleven.

The panel discussed what the proposed sugar tax is, how it will affect the P&C channel, and whether it will be effective in its target of reducing obesity and health complications for Australians.

Michael McQueen, Speaker, Author, and Futurist, then took the stage to help attendees to be prepared for what is coming, to “focus on the tides, not the waves” including the acceleration of AI, personalisation, and a generational transition.

2023 Peter Jowett Award Winners

During the Connect 23 Summit, AACS revealed the winners of the 2023 Peter Jowett Awards, with Ozzie Lumpkin III from PepsiCo ANZ named the Overall Winner, winning an all-expenses paid trip to the AACS 2023 International Study Tour, valued at $20,000.

Speaking to C&I about his win, Lumpkin III said that being named the Overall Winner was the best feeling he’s had in his career so far.

“There was so much time and effort that went into the project while still managing day to day work, which made it more challenging but special at the same time,” he said.

He said that working on his PJ presentation gave him the opportunity to gain recognition within the PepsiCo business as he was able to connect with senior management throughout the project.

“There are very few opportunities, if ever, for individuals to showcase their knowledge and expertise outside of their companies on a broader scale and the Peter Jowett Award provides the platform for recognition and self-improvement.

“PJ is such an incredible opportunity to showcase young talent. I highly encourage anyone looking to step outside of their comfort zone. What I’ve found outside my comfort zone is individual growth.”

Ben McWiggan from 7-Eleven was the Retail Winner and Runner Up and wins a ticket to the AACS Local Study Tour in Melbourne, valued at $2,000, along with $3,000 in cash.

McWiggan was understandably delighted and said it is a credit to AACS and its members for continuing to have an award like it.

“It’s critically important for the next generation of retailers and suppliers to be able to put themselves out there and learn and develop skills that will serve them exceptionally well, both in their work and personal life, in terms of the transferable skills such as communications and the ability to present.”

The Peter Jowett Award is open to all AACS Retailer and Supplier members under the age of 36 and provides a unique opportunity for future leaders within the AACS Retailer and Supplier membership to challenge others in Australia on thinking about the opportunities for our industry.

Theo Foukkare (left) with winners of the Store of the Year, Mood Food Kempton, by Bennett’s Petroleum, and Steve Crystal (right)

Theo Foukkare, CEO, AACS

The six finalists, which included Lumpkin III and McWiggan, along with Mia Smith from bp, Elie Dib from Metro Petroleum, Constance Kyriakoullakis from Mars Wrigley, and Ehsan Lolaiy from Frucor Suntory, were asked to present their ideas to AACS Diamond members on Tuesday, who then voted on Lumpkin III and McWiggan as the overall Supplier and Retailer Winners. These two then presented once again to an audience of almost 600 people, before Lumpkin III was ultimately named the Overall Winner for 2023.

Speaking to C&I, AACS CEO Theo Foukkare congratulated all of the finalists and winners who participated in the 2023 Peter Jowett Awards, and commended the quality of this year’s entries.

“The quality of presentations continues to deliver a very high standard in creativity, quality of content, and presentation skills, while uncovering future leaders of the convenience industry – showcasing their talent to our members. I know Peter Jowett would be very proud that his legacy is continuing to live on through this unwavering love of future leaders of the industry,” he said.

AACS names its new Board for 2023

AACS announced its new Board for 2023, with a couple of new faces voted in at the Annual General Meeting.

From a National Retailer perspective, Tim Rankin, National Fuels Manager at Chevron Australia, has been appointed to the Board.

Speaking to C&I, Rankin said he was delighted by the appointment and is looking forward to working alongside the AACS Board.

“I am excited about the opportunity to join such an experienced board and to help guide and advocate for the success of our industry and our members,” he said.

From a core retailer perspective, Haydn Tierney, Managing Director of Bowser Bean, has been appointed, joining Rob Anderson, Chris Andrianopoulos, Darren Park, and Steve Cardinale.

Tierney told C&I: “I am honoured and excited to be welcomed on the AACS board. I look forward to deepening my understanding of the national P&C industry and providing my perspective as an independent retailer and champion of convenience.”

AACS Retailer Members were asked to nominate who they wanted to see representing them on the Board and a shortlist of nominees was created, with members ultimately voting on Tierney and Rankin’s appointment. Brett Barclay, Director, Convenience Measures Australia, was also re-elected to the Board.

AACS CEO Foukkare welcomed the new Board members and congratulated them on their appointment.

“I am looking forward to continuing working with the Board in 2023 and wanted to pass on a special congratulations to our newly elected Board members Tim Rankin from Chevron Australia and Haydn Tierney from Bowser Bean Café Vantage Fuels.

“I feel very privileged to be supported by the entire Board and having fresh leaders join the Board will only strengthen our position to ensure we continue to deliver on the needs of the industry moving forward.” C&I

“ There are very few opportunities, if ever, for individuals to showcase their knowledge and expertise outside of their companies on a broader scale and the Peter Jowett Award provides the platform for recognition and self-improvement.”

- Ozzie Lumpkin III, Peter Jowett winner

It was a very successful night for New Sunrise

Excellence in Sustainability winner 7-Eleven

L-R: Ehsan Lolaiy, Elie Dib, Ben McWiggan, Ozzie Lumpkin III, Constance Kyriakoullakis, and Mia Smith

Supplier of the Year – Grocery and General Merchandise winner Pacific Optics

APCO Alfredton draws huge community turnout GRAND OPENING

APCO IGA X-press has opened a new store in Ballarat’s growing residential hub of Alfredton, offering customers a shopping experience that combines groceries, a café, and petrol.

The store features an IGA X-press with competitive pricing for everyday supermarket grocery items, an expanded fresh food dynamic including deli and gourmet foods, and a barista coffee bar.

With the population forecast for Alfredton set to grow to 15,716 by 2036, the new APCO store is one of the largest footprints of APCO’s 27 stores. The store’s design is customer-centric and easy to navigate, with the café and grocery sections divided into two distinct areas.

Robert Anderson, Director at APCO, said the store has a tailored range of grocery lines to give more locals what they like, including many of their favourite, less expensive brands.

“We like to make things as easy and convenient as possible for our customers. Customers can pay for their fuel and their top-up groceries at the same time before grabbing a coffee and a bite to eat from our modern Cafe 24/7. It’s

all about saving time and making life easier – fuel, groceries, freshly made café food, and barista style coffee, all in one great location, with ample front-shop parking.”

The grand opening included monster trucks, food tastings, award-winning coffee, giveaways, balloons, and face painting.

Attendees received an APCO canvas bag, filled with goodies to say thanks for helping to celebrate, as well as being able to win other prizes such as an APCO Gift Card thanks to Ice Break, or a 10kg Cadbury block.

The day was attended by APCO Director Robert Anderson as well as Ballarat’s local member, The Hon Juliana Addison MP, who congratulated APCO for bringing such a fantastic store to the growing community of Alfredton.

“Congratulations to APCO on the opening of the new Alfredton store, it is fantastic to see the job creation that has come out of this opening as well as the offering it now has for the Ballarat community; whether it’s great coffee, affordable fuel prices and a broad delicious food offering. With our growing suburbs this is just what the western suburbs of Ballarat needs,” she said. C&I

“ We like to make things as easy and convenient as possible for our customers.

”

– Robert Anderson, Director, APCO

Inside APCO’s ambient grocery and café area Chris Bartalotta, Director, Alotta Donuts

APCO’s Kellie Struth with Brie Warnock from Campbells

Brett and Karen Anderson, Owners of APCO Wangaratta APCO Alfredton Forecourt

Below: Amy Rice and Erol Collings, APCO Service Stations Business Development Managers (left and right), with Nathan McNeight from Metcash IGA (centre)

Because What’s Inside Matters!

Corrosion-Proof Fibreglass Underground Storage Tanks

Ü Envirotank double-wall tanks are fully compatible with all modern fuel types including alcohol blends and low sulphur diesel.

Ü Double-Walled Envirotanks fully comply with the secondary containment requirements of AS 4897. This is in addition to the design meeting AS 1940 and UL 1316.

Ü Two (2) 100% corrosion proof and structural walls provide the ultimate in leak protection.

Ü The Hydroguard® System is a proven hydrostatic testing system that continuously monitors the integrity of the inner and outer tank walls in all installed conditions.

NRA demands greater protection for retail workers

The National Retail Association (NRA) has called for greater protection for retail workers and customers, following the fatal stabbing of a bottle shop attendant in the Northern Territory.

Greg Griffith, CEO of the NRA, wants all State Governments to follow the lead of South Australia and implement legislation that makes assaulting a retail worker a specific offence.

“We know from our recent survey that 88 per cent of retail workers experienced abusive or aggressive behaviour at work over the previous 12 months, including 85 per cent who were abused while trying to prevent theft.

“Retail workers have the right to be safe at work, and not be physically or verbally abused. People who are there with the wrong intentions are not welcome and retailers should be able to exclude them.”

Griffith said the death of the young man in the Northern Territory is a tragic event

and that their thoughts are with his family and colleagues.

“It underscores the need for stronger legislation to protect retail workers, and greater power for police to ban violent individuals from shopping precincts, just as happens in hotels and nightclubs.”

Griffith would like to see greater police presence in shopping centres and more powers to prohibit violent individuals from returning to a store.

“Nobody deserves to be attacked while they are trying to do their job, and we need urgent action from governments in the face of this escalating problem.”

When dealing with criminal behaviour, whether that be theft or aggression and violence, Griffith urged retail workers to put their own safety first.

“We are seeing more and more brazen, attacks on retail sites. Workers always need to remember that their safety must come before every other consideration.”

Viva Energy enhances parental leave policy

Viva Energy has announced a new parental leave policy that will enable eligible employees to access 26 weeks of paid parental leave for babies born after 1 January 2023.

This enhanced parental leave policy will provide better support for working parents and builds on Viva Energy’s commitment to improving work-life balance for its employees and creating an inclusive and supportive work environment.

The extended paid leave, which was previously 14 weeks, is aimed at supporting parents with caring responsibilities and improving the balance between paid work and unpaid care.

Scott Wyatt, CEO, Viva Energy, said the enhanced parental leave policy, which was announced on International Women’s Day, will also help to close the gender pay gap.

“Most women take between six and 12 months leave after childbirth, with a significant proportion of this time taken as unpaid leave. This has a material impact on the short term and lifetime earnings capacity of women, while undertaking one of the most important roles in our society,” he said.

“This new policy positions Viva Energy as one of the small number of companies

that is absolutely leading in this area and further demonstrates our commitment to improving equality and outcomes for both men and women.”

In 2017, Viva Energy took an industryleading step towards addressing the gender retirement savings gap by introducing full superannuation entitlement for periods of paid and unpaid parental leave.

As well as the 26 week paid parental leave for primary carers, the new policy includes other leading entitlements such as the ability to take leave flexibly, support for miscarriage and people undergoing IVF, paid keeping-in-touch days, continued superannuation payments during periods of parental leave, and equivalent full-time superannuation payments for parents returning part-time after their leave for up to five years.

“This a very exciting and meaningful change, which will help us attract and retain the diverse talent which is needed to drive our business into the future,” Wyatt said.

“Together with our other parental care and flexible working policies, it will make a material difference to many people across the company and encourage other companies to follow our lead.”

Eighty-eight per cent of retail workers have experienced abusive or aggressive behaviour at work over the previous 12 months

Viva Energy announced its enhanced parental leave policy on International Women’s Day

INTRODUCING THE NEW FOR

AACS has launched its NEW Commercial Academy bringing bespoke commercial training for suppliers & retailers in the convenience sector.

Through this partnership, AACS members have access to a range of unique, industry-specific training programmes designed to help you improve operational efficiency, drive growth and achieve your business goals.

AACS members have access to a range of training programmes:

COURSES FOR SUPPLIERS:

Solution based selling

Fundamentals of negotiation

Customer planning and management

Commercial acumen and planning

COURSES FOR RETAILERS:

Supplier understanding

Strategic procurement

Negotiation skills for buyers

Annual business planning

SCAN TO LEARN MORE

Facilitated by:

To find out more, please contact theo@aacs.org.au

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