AUSTRALASIAN LEADERS: SARAH DERRY, ACCOR PACIFIC

AUSTRALASIAN LEADERS: Sarah Derry

Chief Executive Officer, Accor Pacific

Maintaining excellence in the guest experience.

IN 2022, ACCOR Pacific maintained our market leading position, we grew our network by 2,600 rooms, delivered an outstanding customer experience and invested in our excellent loyalty program. We have hosted many hundreds of ALL - Accor Live Limitless loyalty guests at Accor Stadium, loyal guests who love to unlock the rewards of our lifestyle eco-system and enjoy the benefits of our partnerships with leading brands such as Qantas and Avis. Our network continues to grow in appeal.

This year we launched Mövenpick Hotels in New Zealand, we opened The Porter House in Sydney, with a distinctive café, restaurant and bar offering over three floors: Henry’s Bread and Wine, Dixson and Sons, and Spice Trader. We also opened the Novotel Devonport in Tasmania, one of the most significant tourism investments in the region in years and we opened a further nine Mercure hotels with our partners Salter Brothers, growing Mercure from 44 properties in Australia to 53, making Mercure the largest and fastestgrowing global midscale brand in Australia with more than 50 hotels.

This year Accor opened The Porter House in Sydney, with a distinctive café, restaurant and bar offering over three floors

After nearly three years of Australians visiting regional destinations, our cities are making a comeback, particularly in cities where major events have resumed. Accor has an incredible range of new hotels preparing to open in 2023 which will transform the hotel landscape in some of our most desirable city locations, such as Sydney, Perth, and Auckland. Accor continually innovates to appeal to locals as well as guests with our restaurant, entertainment and bar offerings, and the lifestyle and luxury properties opening in the next few years in Australia and New Zealand reflect this. They will exceed all expectations, bringing opportunities for our teams, guests, partners and owners.

Our cities are making a comeback.

The outlook for 2023 is strong in the Pacific region and we remain firmly focused on delivering seamless, high-quality guest experiences. Excellence in the guest experience is made possible by our talented teams and we have a strong culture of developing our people, to empower them to excel and advance their careers. Accor has created a culture of inclusion that is open to all, offering skills development opportunities and open pathways to travel and work around the world. We also recognise that greater flexibility in the workplace creates a fulfilling and inclusive team member experience where our teams can contribute in a healthy, stimulating and productive way. That’s why we’ve introduced Work Your Way at Accor.

Sarah Derry, Chief Executive Officer Accor Pacific

This program is creating dramatic positive change by attracting great talent that will enrich our industry’s future. Through these initiatives, we have been able to secure great talent who are enjoying a rewarding career with Accor. In 2023 we will continue to invest in and develop our people, supporting our commitment to deliver outstanding memorable guest experiences.

SNAPSHOT: ACCOR

Year the company was founded: 1967

Year first hotel opened: 1967 Globally; 1982 APAC; 1991 ANZSP

Number of brands in the organisation: 40+

Current number of hotels and rooms (Globally):

More than 5,300 hotels; 810,000+ rooms

Current number of hotels and rooms (Asia-Pacific): More than 1,400 hotels; 258,000+ rooms

Current number of hotels and rooms (ANZP): 400 hotels; 64,000+ rooms

Head office locations: Paris, Singapore, Sydney