AND KPIS FORUM
The first Asia Pacific Forum dedicated to promoting cutting edge solutions for your business improvement!
REGISTER NOW! Access a wealth of informative and thought-provoking Performance Improvement methods.
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International and regional thought leaders sharing best practices at the Forum monir azzouzi
aurel brudan
aiza azreen
wan ezrin sazli
Head of Performance & Development Maxis, Malaysia
Chief Strategy and Transformation Officer Bank Rakyat, Malaysia
Chief Executive Officer The KPI Institute, Australia
Group Head, Leadership and Talent Development Air Asia, Malaysia
OVERVIEW
KEY BENEFITS TO ATTEND
The Performance Improvement and KPIs Forum is the essential meeting place for organizations interested in finding out the latest trends in performance improvement as well as most innovative business processes that shape the business environment today.
This Forum offers participants valuable insights, enabling them to: Improve performance measurement across organizations; Connect and align organizational strategy with department business plans and employee appraisals; Build a robust performance culture, by engaging staff and management;
The current business environment in Asia Pacific and moreover, in Malaysia is encouraging the development of new strategies and sustainable development plans, in order to help professionals and organizations overcome increase in costs and taxes, competition and technological progress. Learning is no longer an option but a requirement in today’s dynamic business context. Being one step ahead of your competitors is translated into continuous development of staff members, investment in fundamental tools, strategy recalibration and cost efficient improvement plans. The Performance Improvement and KPIs Forum is a ground breaking platform for performance measurement practitioners and leaders to achieve better understanding of the terminology, tools and techniques, as well as implement best performance measurement systems in their organizations.
60 + participants
14 +
12 +
keynote presentations and panel discussions
speakers and pannellists
The Forum’s three pillars consists of keynote presentations of best practices, successful case studies that present the phases of implementing great performance measurement systems, as well as networking sessions and panel discussions to exchange ideas, offer new perspectives, share information about performance measurement tools for strategy implementation and reviewing. At the end of the Forum, you have the opportunity to participate in industry-leading professional development workshops on KPIs and Performance across organisations in order to develop the skills you need to stay competitive.
Understand key trends in performance improvement across Asia Pacific; Benchmark with regional best practices in performance measurement and management; Drive process and quality performance improvements across departments.
WHO SHOULD ATTEND? This Forum is designed for: CEOs, Managing Directors, COOs, Directors, Vice Presidents, Heads of Departments, General Managers, Project Directors, Senior Managers, Performance Advisors. From the following functional areas: Human Resources, Strategy/Performance management, Productivity & Quality Management, Operations, Business Intelligence & IT.
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the latest thinking and best practices in designing and implementing performance improvement systems within their organizations.
with professionals from your field in dedicated sessions to find out about specific solutions for particular challenges.
in-depth learning to expand your business by attending one of our hands-on workshops.
For further inquiries, contact: Suguna Samynathan
T: +603 2742 1357
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E: suguna.samynathan@kpiinstitute.com
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SPEAKERS abdul wahab hassan Head Productivity & Quality Management, Northport, Malaysia Wahab’s career spans over 35 years of working in Project Management, Maintenance, Human Resources, Organisational Development & Project Quality Management. His expertise covers both Civil Service and Private terminal Operators, having both managerial, technical and operational responsibilities. Balanced Scorecard & KPIs Setting : Case Study of Northport
aiza azreen
Chief Strategy and Transformation Officer, Bank Rakyat, Malaysia Aiza’s work experience spanned 18 years gained from working in two countries, Australia and Malaysia in industries of banking and financial services, plantation, property, motors, energy, utilities and renewables in a large conglomerate, integrated media and telecommunications. Aiza held various leadership roles in the areas of corporate strategy and transformation and has led medium to large scale strategic transformation projects in the companies she has worked for. Enhancing organizational performance by using a strategy management system for monitoring objectives and KPI target achievement Performance improvement by integrating performance across levels through a high performance culture - Panel discussion
aurel brudan Chief Executive Officer, The KPI Institute, Australia Aurel Brudan is an expert in Performance Management, Measurement and the implementation / use of Balanced Scorecard based performance management systems. Aurel has 15+ years of international work experience in Europe, North America and Australia, specializing in organizational performance management in industries such as financial services, real estate, operations, services, as well as the federal, state government and non-profit sectors. A best practice integrated approach to performance improvement - Case study -Abu Dhabi Retirement Pensions and Benefits Fund How to be a high performer? State of performance improvement and KPIs in SE Asia - Panel discussion
caroline palmstedt Regional Talent Management Lead, Monsanto Asia Pacific, Singapore Caroline is an expert in neuroscience based behavioral change management, with focus on talent and performance management. She has extensive leadership experience of 20+ years in large multinational companies and a cultural exposure, having worked for American, European and Asian companies. She was Regional Director Asia at NeuroLeadership Institute, CFO at Previa Healthcare, Regional Finance Manager at Johnson & Johnson and Regional Head of Practice Change Management at Ericsson Telecommunications, SE Asia, where she spear headed a transformational leadership change initiative. Talent Analytics Driving a High Performing Culture How to be a high performer? State of performance improvement and KPIs in SE Asia - Panel discussion
david vandervlist
Assistant Director, Strategic Planning - Governance, Compliance and Risk, Department of Human Services, Australia
Over the past ten years, David has worked in a variety of performance management, strategic planning and business planning roles for the Australian Government. He developed the Department of Human Services’ performance framework, which aligns the strategic and functional reporting to the organisational strategy. This included reviewing KPIs, to ensure they help transform the government services in a shift towards digital delivery, whilst also complying with new Australian Government requirements. Developing a performance framework and cascading organisational objectives and performance measures – Case study of Australian Department of Human Services
haris aziz Group CIO/EVP of IT, Prasarana, Malaysia Haris Aziz has 24 years industry experience & is currently the Group CIO / EVP of IT for Prasarana - a national public transportation company (LRT-Rail, Bus, Engineering Services, and Transit Oriented Development). He is leading the IT Strategic, Operations & IT Program Management team in delivering quality & secured IT-driven transportation services to the public. His responsibility covers all Prasarana Group IT setup in Malaysia & Saudi Arabia. How to be a high performer? State of performance improvement and KPIs in SE Asia - Panel discussion
For further inquiries, contact: Suguna Samynathan
T: +603 2742 1357
E: suguna.samynathan@kpiinstitute.com
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SPEAKERS lim kah cheng
Chief of Corporate Services, Pembangunan Sumber Manusia Berhad, Malaysia Kah Cheng leads and strategises the Human Capital, Accounts & Finance, Fund Investment, Legal Advisory and Facility & Administration divisions in his organisation. He has been with the company for the last 12 years, after spending 12 years with MNCs, namely Sony Electronics, Motorola Semiconductors and On Semiconductor. He obtained his undergraduate degree in Technology from the University of Science Malaysia and his MBA from the University Putra Malaysia. Performance benchmarking in practice - value generation by learning from others
may-lene tan
HR Head for South East Asia, Alstom Group, Singapore
Graduated with MSc in Management Psychology, May Lene TAN has more than 12 years of experience in Training, Learning & Development, Performance Consulting and HR Business Partnering. She’s currently the South East Asia Regional HRBP for one of the multinational French company based in Singapore. She has implemented initiatives and best practices in the companies she has worked for that are still being used after many years. Boost effectiveness by building a performance culture in your organisation How to be a high performer? State of performance improvement and KPIs in SE Asia - Panel discussion
mei lynn chan
Head of Group Organizational Development and Performance Management, Maybank, Malaysia
Mei-Lynn has over 20 years of experience in HR, acquired in different contexts, from consulting and corporate roles to finance, shipping and call centres, both in Malaysia and in the region. Prior to joining Maybank Group, she worked together with Hay Management Consulting, Towers Perrin, DBS Bank, NETS Singapore and NTUC Income. Her current position is Head of Group Organizational Development and Performance Management. How to be a high performer? State of performance improvement and KPIs in SE Asia - Panel discussion
monir azzouzi
Head of Performance & Development, Maxis, Malaysia Monir is currently leading all Performance and People Development initiatives in Maxis and makes extensive use of analytics to measure performance and learning needs in the organization. He has been heavily involved in organizational changes in Maxis recently. Prior to Maxis, Monir has been working with Business Development, Sales & Marketing and delivery management in different industries and countries. Managing and ensuring high performance throughout the year – Case study of Maxis Performance improvement by integrating performance across levels through a high performance culture - Panel discussion
shazmi ali
Human Resource Director, Pfizer, Malaysia
Shazmi has 16 years of work experience – five in commercial roles before moving into HR where he has spent the past 11 years. Ali’s background spans domestic and regional roles across a diverse range of industry sectors including IT & security, oil & energy, aviation & aerospace and pharmaceuticals. Often described by peers as a commercial human resources individual, Ali strongly believes integrity, people skills and strong commercial knowledge as the three pillars for a successful career in any field. Rethinking Performance Management - the Pfizer way
somita raj
Senior Manager Transformation Management Office, Malaysia Airports Holdings Berhad, Malaysia Somita started her career as a Management Trainee in a renowned courier express company and has since accumulated over 12 years of experience in the areas of Sales & Product Training, Learning & Development and Performance Management. She holds an undergraduate degree in Information Technology, as well as an MBA, both granted by the University of Malaya. A practical approach to functional area performance by aligning departmental KPI tracking to organizational strategy – Case study of Malaysia Airports Holdings Berhad
For further inquiries, contact: Suguna Samynathan
T: +603 2742 1357
E: suguna.samynathan@kpiinstitute.com
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SPEAKERS teodora gorski
Managing Director –Middle East, The KPI Institute, United Arab Emirates Teodora Gorski is the Managing Director MENA at The KPI Institute, as well as a Project Management Expert with extensive experience in Research, Organizational Development and Human Resources. Some of Teodora`s most significant projects include the design and implementation of various corporate expansion projects, business development strategies for the Middle East, alignment of organizational Job Descriptions, evaluations and competence based recruitment. Best practices in selecting the right KPIs to measure objectives and beyond Performance improvement by integrating performance across levels through a high performance culture - Panel discussion
wan ezrin sazli Group Head, Leadership and Talent Development, Air Asia, Malaysia Wan Ezrin’s role is to institutionalise powerful, effective, “zero cost” and best-value solutions for Leadership & TD across AirAsia companies. As the brand grows rapidly & employees grow into bigger roles, they need to swiftly institutionalise capabilitybuilding; hence the reason why this arm has been established. Previously, he held several roles in AirAsia, including: Group Head of People Strategy, Performance Management & Talent Management. People Strategy for High Performance Culture
PARTNERS STRATEGIC PARTNERS
smartKPIs.com is the result of a wide research program conducted by The KPI Institute dedicated to documenting and cataloguing how KPIs are used in practice. It is an online platform for performance measurement, it offers high quality resources and collaboration functionality for the community of registered members, enabling them to make smart decisions regarding their performance management initiatives.
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For further inquiries, contact: Suguna Samynathan
T: +603 2742 1357
E: suguna.samynathan@kpiinstitute.com
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day 1 - wednesday, september 9th, 2015
FORUM AGENDA
08:00 - 08:45
Registration and coffee
08:45 - 09:00
Opening Address by Chairperson
09:00 - 09:45
Best practices in selecting the right KPIs to measure objectives and beyond Creating a strategy and putting objectives in place is of major importance for all organisations and entities. To be able to implement it and measure the status, we need clear and well understood indicators. This session will outline The KPI’s Institute best practices and offer a glimpse on how to design a coherent and qualitative performance system in your organisation. How to differentiate between objectives, KPIs and initiatives, for a more relevant KPI selection Tools & techniques in selecting KPIs New ways to address KPI measurement challenges Teodora Gorski, Managing Director –Middle East The KPI Institute, United Arab Emirates
09:45 - 10:15
Business Intelligence software as performance improvement enabler This session places emphasis on technology as one of the key reasons for developing great performance management systems and tools to increase your results. Transforming raw data in meaningful and useful information has major importance in supporting your specialists to provide reliable and insightful reports and analyses. Achieving more with business intelligence Looking at the importance of cloud in creating business viability Deciding on technology: What is next in the market? Anuar Rozhan, Chief Executive Officer KPISOFT, Malaysia
10:15 - 10:45
Morning refreshments & networking session
10:45 - 11:30
Balanced Scorecard & KPIs Setting : Case Study of Northport This session will present us how Northport implemented their own Balanced Scorecard system, set and tracked their KPIs. Having a good strategy, clear objectives and KPIs for your people, department or organisation is half of the journey. Your strategic vision can sometimes be difficult to communicate, and using a balanced scorecard can greatly improve this aspect by offering a cohesive system. Comprehend fundamentals of the strategic planning process; Learn how to set clear strategic objectives; Understand the steps in designing an organizational and departmental strategy. Abdul Wahab Hassan, Head Productivity & Quality Management, Northport, Malaysia
11:30 - 12:15
Talent Analytics Driving a High Performing Culture This session will offer insights on best practices of how to maximize the input of your own organisational talent and how to create a high performance culture for the employees. Talent analytics as key differentiator for effective management of talent development and performance People asset- the most valuable resource of a company’s balance sheet – talent analytics propelling people asset value growth Talent analytics enabling metrics of soft skill development for ROI measurement Caroline Palmstedt, Regional Talent Management Lead Monsanto Asia Pacific, Singapore
12:15 - 13:45
Networking luncheon
For further inquiries, contact: Suguna Samynathan
T: +603 2742 1357
E: suguna.samynathan@kpiinstitute.com
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day 1 - wednesday, september 9th, 2015 13:45 - 14:00
FORUM AGENDA
Report launch - Performance Improvement in ASEAN 2015 Aurel Brudan, Chief Executive Officer The KPI Institute, Australia
14:00 - 14:45
How to be a high performer? State of performance improvement and KPIs in SE Asia - Panel discussion In today’s dynamic economy, all companies are forced to revaluate their decisions, keep their best people on board and increase efficiency for all their assets and activities. Being profitable is not sufficient anymore. Companies need to be more productive, need to innovate and compete globally, retain their customers and bring new ones. Following their goals, companies need an action plan and all employees and resources at hand. However, more often than not, companies have only a partial understanding of their current and future needs. The panellists will discuss the best practices in evaluating performance and how management can make the right decisions to increase overall productivity and profit. Moderator: Aurel Brudan, Chief Executive Officer, The KPI Institute, Australia Panelists: May-Lene Tan, HR Head for South East Asia, Alstom Group, Singapore Mei Lynn Chan, Head of Group Organizational Development and Performance Management, Maybank, Malaysia Caroline Palmstedt, Regional Talent Management Lead, Monsanto Asia Pacific, Singapore Mohd. Haris Aziz, Group CIO/EVP of IT, Prasarana, Malaysia
14:45 - 15:30
Performance benchmarking in practice - value generation by learning from others Benchmarking is a concept used for performance measurement. Comparing your own activity, processes and results to the rest of the industry or other industries is a great method of gaining valuable insights. Benchmarking also enables faster problem-solving and decision making at the strategic, operational and tactical levels by internal and external users. This session will present how to generate a benchmarking plan, understand the data you collected, analyse it and generate value for your organisation. If not done properly, benchmarking could create false expectations and complicate your overall performance management system. Lim Kah Cheng, Chief of Corporate Services, Pembangunan Sumber Manusia Berhad, Malaysia
15:30 - 16:00
Afternoon refreshments & networking session
16:00 - 16:45
Boost effectiveness by building a performance culture in your organisation Latest studies show that almost 70% of organisations consider performance culture as being the most important aspect in relation to improving overall performance. The session will outline the major challenges and how to face them when you want to build a performance culture in your organisation. People dynamics and aspirations, reporting, benefits and rewards, strategy and organisation objectives, all meddle together and create synergies and self-maintaining systems. May-Lene Tan, HR Head for South East Asia, Alstom Group, Singapore
16:45 - 17:30
People Strategy for High Performance Culture This session will focus on sharing of practices based on pragmatic ideas as opposed to idealism, while using common sense for powerful solutions related to performance. In addition, making mistakes and learning from them is another highlight of this discussion, as well as means for not sweating the small stuff and focus on things which add value and really matter. The speaker will also present multi-million solutions with ‘zero’ cost, traits celebrated in AirAsia when it comes to High Performance and how a cool but no-nonsense AirAsia culture shape how all employees work. Wan Ezrin Sazli, Group Head, Leadership and Talent Development Air Asia, Malaysia
For further inquiries, contact: Suguna Samynathan
T: +603 2742 1357
E: suguna.samynathan@kpiinstitute.com
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day 2 - thursday, september 10th, 2015
FORUM AGENDA
08:00 - 08:45
Registration and coffee
08:45 - 09:00
Opening Address by Chairperson
09:00 - 09:45
A best practice integrated approach to performance improvement - Case study - Abu Dhabi Retirement Pensions and Benefits Fund The session will present the step by step implementation of a performance management system at the Abu Dhabi Retirement Pensions and Benefits Fund. Combining a set of interactive tools and systems and gaining all employees support on board, the system was cascaded from strategic level, to functional area level, department and employee level. Discover together what were the challenges faced and how the system started to be implemented and constantly updated. Setting strategy and organisation objectives Cascading KPIs to every level Monitoring the overall evolution and adjusting accordingly Aurel Brudan, Chief Executive Officer The KPI Institute, Australia
09:45 - 10:30
Enhancing organizational performance by using a strategy management system for monitoring objectives and KPI target achievement No organisation can succeed if a plan is not in place. Organisation performance can become easy to monitor if your strategy is already established. Everyone adheres to it and you can clearly define your objectives. This session will present how Bank Rakyat developed an organisation performance system, to monitor, report and enhance the overall performance of the group, starting from the top and the key take-a-ways learnt during the process. Aiza Azreen, Chief Strategy and Transformation Officer Bank Rakyat, Malaysia
10:30 - 11:00
Morning refreshments & networking session
11:00 - 11:45
A practical approach to functional area performance by aligning departmental KPI tracking to organizational strategy - Case study of Malaysia Airports Holdings Berhad After strategic level, next layer of performance management is functional area or department level. Setting KPIs for your strategic objectives is done. What about next? How do we connect the strategic level with the activity of the functional areas or departments? The session will focus around the way organizations align departmental KPIs with organisational strategy and will present internal best practices applied during the process. Once the overall KPIs are set, they are cascaded to functional areas, assuring that every department or functional area’s activity supports directly or indirectly the overall objectives of the company. Somita Raj, Senior Manager Transformation Management Office, Malaysia Airports Holdings Berhad, Malaysia
11:45 - 12:30
Rethinking Performance Management - the Pfizer way Many companies and organisations are faced with employees’ issues. Timely and costly trainings and development processes, high competition on the market for valuable skills, efficient rewards & benefits systems, group dynamics and relationships, company’s environment and results, all of these bring their own touch on the employees. The session will present the advantages of having an effective employee performance system in place, key take-a-ways and how to overcome the challenges of the process. Once you have a good employee performance system in place, your highly efficient people will be motivated and confident to remain in the organisation, while the least performant people can be supported to improve their overall results or replaced, if the conditions allow it. Shazmi Ali, Human Resource Director Pfizer, Malaysia
For further inquiries, contact: Suguna Samynathan
T: +603 2742 1357
E: suguna.samynathan@kpiinstitute.com
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day 2 - thursday, september 10th, 2015
FORUM AGENDA
12:30 - 14:00
Networking luncheon
14:00 - 14:45
Performance improvement by integrating performance across levels through a high performance culture - Panel discussion Recent surveys show that only 56% of the Asian companies use a performance management system at organisational level. The main challenge resides in cascading the overall objectives to functional areas and employee level. How do you bring along all stakeholders and build a unitary system to monitor, in depth, your overall employees’ performance? How do you bring everyone on board? How can you assure the quality and timeliness of your reports? All these questions will be answered during this panel. Moderator: Aiza Azreen, Chief Strategy and Transformation Officer, Bank Rakyat, Malaysia Panelists: Teodora Gorski, Managing Director –Middle East, The KPI Institute, United Arab Emirates Monir Azzouzi, Head of Performance & Development, Maxis, Malaysia
14:45 - 15:30
Managing and ensuring high performance throughout the year – Case study of Maxis Maxis Berhad is involved in a continuous transformation process, which overall role is to prepare the company to respond better to the need of change in the Telco industry as we know it today. The management have introduced a brand new performance management system to ensure agility and high performance throughout the year. The yearly appraisals have been replaced with monthly coaching sessions, Pit Stops, between the managers and their employees. Pit Stops are conducted by all people managers regardless their level and which Division they are in. This ensures a higher alignment between top management and the people on the ground. Monir Azzouzi, Head of Performance & Development Maxis, Malaysia
15:30 - 16:00
Afternoon refreshments & networking session
16:00 - 16:45
Developing a performance framework and cascading organisational objectives and performance measures – Case study of Australian Department of Human Services Many organisations struggle to ensure all staff members are working towards agreed objectives, and developing meaningful performance measures at functional levels is essential for achieving the organisation’s objectives. The case study will explore how the Department of Human Services developed its performance framework to ensure, on the one hand, that the strategic objectives are cascaded and embedded into the functional planning levels and, on the other hand, that all staff members are working towards the organisational priorities. David Vandervlist, Assistant Director, Strategic Planning - Governance, Compliance and Risk, Department of Human Services, Australia
For further inquiries, contact: Suguna Samynathan
T: +603 2742 1357
E: suguna.samynathan@kpiinstitute.com
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day 3 - friday, september 11th, 2015
workshop A
KPI Essentials - selection and targeting setting Aurel Brudan Chief Executive Officer, The KPI Institute
KPI selection and data gathering are considered by professionals all around the world to be the most challenging aspects in working with KPIs. KPI Essentials workshop is designed to provide participants best practices on working with KPIs, focusing on essential tools and techniques that must be implemented for a successful performance management architecture.
benefits Gain a sharp understanding of the KPI management challenges and how to address them; Adopt a rigorous business approach by getting updated with the latest trends in working with KPIs; Improve your performance measurement efficiency by practicing a variety of techniques to ensure the best KPI selection process; Get clarity into how to set useful targets for your business.
agenda 09:00 - 10:30 Introduction and context Challenges in working with KPIs Exercise: Understanding KPI alignment KPI concept mapping 10:30 - 10:45 Morning refreshments 10:45 - 12:15 Understanding KPIs Value added by KPIs Exercise: Understanding performance management tools Terminology standards Case study: KPI usage scenarios
13:45 - 15:15 KPI selection KPI selection techniques KPI selection criteria Exercise: KPI selection for scorecard and dashboard Case study: KPI selection in practice 15:15 - 15:30 Afternoon refreshments
Aurel Brudan is the founder and CEO of The KPI Institute, the global authority on Key Performance Indicators research and education. Under his coordination the Institute research team documented over 7,000 KPI examples from 15 functional areas and 24 industries, reviewed 1,000+ performance reports from 125 countries and referenced 20,000+ resources, the result being www.smartKPIs.com, the premier destination for quality performance management and measurement resources. Other research programs resulted in the development of two maturity models for performance management and measurement, as well as the establishment of the KPI Management Framework to provide the theoretical base for the Certificate in Key Performance Indicators Management. Among his most important clients are Australia Post, the Australian Federal Administration, the Victorian State Government, Brisbane City Council, National Australia Bank, Qatar Supreme Council Of Health and SABIS. Aurel is a member of the Academy of Management, the Australian New Zealand Academy of Management, the Australian Marketing Institute and Fellow of the Australian Institute of Management.
“Due to the nature of my current job in strategy and KPIs setting, the content of the program is very detailed and useful in many ways; I
15:30 - 17:00 KPI target setting
returned to the workplace full of enthusiasm
12:15 - 13:45 Networking luncheon
Role of targets Target setting approaches Benchmarking Case study: KPI target setting in practice Exercise: KPI target setting by KPI type Learning assessment quiz
For further inquiries, contact: Suguna Samynathan
T: +603 2742 1357
and ready to apply the knowledge that I got.� Talal Alsahli, SAMA, Australia
E: suguna.samynathan@kpiinstitute.com
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day 3 - friday, september 11th, 2015
workshop b
Performance Improvement Essentials - alignment and performance culture Teodora Gorksi Managing Director Middle East, The KPI Institute Teodora Gorski lead organizational development initiatives to support and enhance the organization’s strategic plan and managed the development and growth of the MENA branch of the KPI Institute. The workshop provides a strong foundation towards improving performance in different scenarios, by presenting relevant tools, processes and techniques meant at closing the performance gap. You will explore effective approaches to assess organizational results and analyze human performance, as well as a variety of strategies that can be employed to improve performance at all levels.
benefits Improve performance at individual, operational and organizational levels, by identifying and addressing specific challenges; Develop and maintain a functional Performance Improvement System; Enhance the decision making process by using relevant data;
In the Organizational Development field, her activity has resulted the development and implementation programs for talent management, recruitment, induction and innovation. Her expertise covers planning and implementing change in organizations as well as building and ensuring organizational capability. Teodora worked on determining human capital development needs and building the Institute’s HR capabilities to support organizational strategies.
Nurture a performance culture.
agenda 09:00 -10:30 Cascading strategy and business plans across organisational levels Exercise: Terminology review Case study: Cascading a strategic plan across the organisation Expo: Review of practical examples 10:30 - 10:45 Morning refreshments 10:45 - 12:15 Performance improvement scenarios Performance improvement scenarios concept map Exercise: Performance improvement fundamentals Case study: Project and Process performance Expo: Review of Performance Improvement practice 12:15 - 13:45 Networking luncheon For further inquiries, contact: Suguna Samynathan
13:45 - 15:15 Employee performance management systems that work Case study: Employee performance management systems architecture Exercise: Employee appraisal techniques Expo: Review of practical examples of performance plans and bonus systems 15:15 - 15:30 Afternoon refreshments 15:30 - 17:00 Building a performance culture Performance leadership Business acumen Exercise: Building a performance culture concept map Case study: Gamification Learning assessment quiz
T: +603 2742 1357
“Thank you for the excellent training workshop. It was an eye-opening experience and provided much needed guidance and clarification. The information gained has provided focus and depth.” Parsa Zoqaqi, Royal University for Women, Bahrain “The trainer was very detailed, informative, organized, and skilled – knew how to keep participants interested in the course! A key to successful course! Thanks to his demonstration I was able to capture the missing connecting dot between our performance reporting and strategic planning in the organization. I surely would like to attend more courses for the same trainer through the KPI Institute!” Kaltham Al-Assam, TASWEEQ, Qatar
E: suguna.samynathan@kpiinstitute.com
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*10% Discount for more than 3 delegates from the same organization **Recover up to 100% of training costs via the Human Resources Development Fund (HRDF). Please refer to www.hrdf.com.my for more info!
VENUE The venue will be the exquisite JW Marriott Hotel , Kuala Lumpur. For further inquiries, contact: Suguna Samynathan
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