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Perusing the experiences of companies that have adopted a remote workforce over the last few years, it’s easy to notice that the stories are primarily focused on job satisfaction and productivity. Less emphasized and harder to pinpoint, however, is the potential loss in a virtual environment of informal mentorships; the collaboration, innovation, and sharpening that comes from working closely with someone more experienced and skilled. The veteran pro that’s seen everything and doesn’t get frazzled might impart some wisdom offhand that could be missed remotely. Or perhaps an ambitious young person has a talent that remains undeveloped when working as a lone wolf.

SouthState provided all training online during the merger and found that virtual breakout rooms kept important things from falling through the cracks. Still, technology doesn’t perfectly replicate the real thing. “The minute that we brought people back together we found there are functions at which inperson training remains superior,” Idell says.

Ultimately, SouthState’s experience shows that hybrid work conveys many benefits while the personal connections—with colleagues and customers—are impossible to replace. Though future predictions are notoriously fickle, it’s safe to say the remote workforce, when structured intentionally, is working well.