EXPANDING HORIZONS

In the constantly-evolving landscape of our business, challenges are an inevitable part of the journey. We initially set-up operations in Belgium in 2021 as a direct response to the challenges of doing business in Europe after Brexit, the new facility allowing us to continue shipping to countries within the EU without charging VAT.

However, due to its immediate success and with an increasing demand for kit, it soon became apparent that a larger facility with wider stocking solutions and improved delivery times was required. As a result, from the beginning of February 2022, new premises and web capabilities were brought on stream.

Over close to four decades in business, our commitment to delivering first-class service has been at the core of our ethos. With continued investment in our Brentford Engineering and ProRepairs Service facility, development of

CVP is an advocate of sharing knowledge and promoting everything that we as a community do, highlighting and championing the amazing craft skills and talented individuals that we have working throughout the industry. We create opportunities to learn and share, such as the recent European Lens Summit where, over the course of a weekend in May, we hosted over 26 brands and delivered 32 free-to-attend training sessions and technical workshops. We have more events of this type planned across multiple locations too. We encourage customers to visit our versatile demo facility which can be configured to accommodate all varieties of events, workshops and tests to create bespoke solutions.

The team driving our European growth is led by René van der Reiden, who joined the company last August as the MD of CVP Belgium. He is supported by account managers Niels Lubbers (based in Netherlands) and Benoit Foucault (Belgium), plus internal sales support from Maarten Vanhove (Belgium) and the members of the ‘Care Team’, a dedicated unit that supports customers across the whole of the UK and EMEA region including offering local language assistance for phone and web enquiries.

Overall, the team brings extensive knowledge and experience of the whole supply chain and multiple industry sectors to the table, a range of insight that will benefit both us and our customers as we help shape the future of the media industry.

Service & Support

Run by engineering manager, Ismail Kalinbaldir, who has almost 20 years of experience as an authorised engineer to some of the largest brands in the industry, the team at CVP Belgium are authorised to perform ‘ free’ in-warranty repairs to any legitimately EUsourced product from approved manufacturers.

Reinventing Service in Europe

extensive warehousing infrastructure, central London showrooms and events spaces, as well as ongoing recruitment of highly skilled Technical Advisors and Sales Consultants, we are continually redefining the benchmark for customer service across the creative industries. And anyone that knows us will not be surprised that we are bringing that same focus and attention to detail to our European operation.

The cine business in Europe is vibrant and dynamic, and our facility in Vilvoorde, just outside Brussels matches that, comprising over 850sq/m of sales office, demo space, engineering and warehousing, dedicated to stocking the latest and most popular production equipment. The expanded operation not only enables us to tackle the challenge of availability with a large local stockholding, but also improves delivery times and affords access to our locally-based knowledgeable technical sales and support advisors.

Building & Supporting Communities

We design CVP spaces as a destination that celebrates all aspects of our community, providing free technical training, craft workshops, early access to the latest production equipment as well as socialising and networking events.

Our customers expect and deserve the best service. We are a trusted partner to the majority of the brands we sell, and are thus immensely proud of our manufacturer approved, state-of-the art Authorised Service Centres (ASCs). CVP is proud to be the only ASC in the world approved to service so many of the top manufacturers in the industry, including Sony, RED, Teradek, SmallHD, TV Logic, Ang é nieux, Cartoni, O’Connor, Sachtler, Vinten and Litepanels.

The new facility in Belgium includes a new Engineering Department which stocks the largest collection of spare parts in Europe. It is also home to a team of specialist technicians whose wealth of knowledge, expertise, and direct experience of production and testing enables them to turnaround repairs and services at scale and speed, ensuring that downtime on gear is minimised.

We have also built a dedicated Service Centre, expanding CVP ’s unparalleled and well-regarded Pro Repairs and Service Capabilities to the rest of Europe. We have crewed this with a team of best-in-class repair technicians responsible for setting up and configuring various diagnostic and calibration tools, providing quotations for repair work as required, and spot-checking new equipment.

We feel there has long been a gap in the European market for fast and reliable repairs and service. Responding to the challenges of doing business in Europe after Brexit gave us our initial bridgehead in Belgium, and we have built upon that progress since to the point where we now have a major new facility that can deliver first class service and repairs across Europe.

As we embark on this new chapter, we are excited about the opportunities Belgium presents and very much look forward to forging successful partnerships and growing our presence in the heart of Europe.

Jon Fry CVP CEO