TERMS & CONDITIONS

Placing Your Order

Online: www.razimports.com

Via email: raz@razimports.com

By phone: 1-800-443-3540 or fax: 1-817-375-6208

If you require assistance, our office hours are Monday through Friday 8:30 a.m. to 5:00 p.m. CST.

Order Requirements

New Account Opening Order: $1,000

Minimum Truck Order: $1,000

Minimum Reorder: $350 for Spring 2024 | $500 for Holiday 2023

International Orders: $3,500 minimum for all orders

Orders under $350 will not be processed for Spring 2024; orders under $500 will not be processed for Holiday 2023

Orders shipped by theme: $10,000 minimum order requirement

To split orders by dollar amount or quantities, items must be on separate orders & will not be combined for freight cap

WHEN ORDERING, PLEASE PROVIDE THE FOLLOWING INFORMATION:

Customer Number (if already established), Name of person placing the order, Store Name, Store Address, Phone Number, Shipping Address (if different from billing address), E-mail Address, PO Number (if needed), Item Number, Quantity. Please be sure to specify your ship and cancel dates.

Note, if you have ordered from us before, including your account number will expedite your order.

Terms

Credit Cards Accepted: Mastercard, Visa, Discover & American Express. Net 60 with approved credit.

New customers requesting credit lines are required to:

• Place an order above $2,500

• Complete and sign a credit application, which can be completed at razimports.com/CustCreditForm.aspx

• Provide at least 3 trade references

Please note, credit approval process can take up to 30 days.

New Customers that do not have any credit history or a verified line of credit may be required to provide a 50% deposit on their order(s). New Customers are required to provide a Certificate of Resale Tax Exempt Number.

PRICES | All prices listed are wholesale. All prices subject to change without notice. Item quantities must be purchased in multiples of the minimum purchase quantity or higher. In order to qualify for case pricing, items must be ordered in case quantities once a case has been ordered as we no longer break cases.

SHIPPING | All shipments are FOB Arlington, TX. All orders will ship via LTL carrier or small parcel carrier. Should the order include oversized items or have items that will Ship by Freight Line/Palletized, the order will be shipped via LTL carrier and will not be released until the total ship value exceeds $1,000. Freight services such as lift gate, inside delivery, delivery appointment, residential delivery, limited access etc., are available but need to be requested prior to the shipment leaving the Distribution Center. These services will include additional charges. Customer pick up orders must arrange a specified pick up date. If customer pick up orders are not picked up by the specified date customer will be subject to a 10% restocking fee.

BACK ORDERS | Back orders will be shipped automatically unless otherwise specified. Back orders under $200 will be automatically cancelled. Truck shipment back orders under $350 will automatically be cancelled.

CLAIMS | Easily make all your claims online at razimports.com (under the Contact drop down menu select Submit Claim). All discrepancies and claims must be reported within 21 days of receipt of merchandise. A restocking fee of 20% will be applied to authorized returns. Returns are not accepted without prior authorization. All returned merchandise must be in the original packaging as received and cannot be pre-priced. If product is not returned in original packaging, another 30% fee will be assessed. Please note, returned product that arrives damaged will not be credited. Freight damages need to be noted on the bill of lading at the time of delivery. Pictures of damages on skids must accompany all freight claims.Unauthorized returns will be subject to a 30% restocking fee plus freight. Photographs of damaged merchandise are required for claims over $200.

CANCELING AN ORDER & REVISING QUANTITIES | We now require all customers to send cancellations and revisions in writing to raz@razimports.com. You are not required to use the form we provide here but you must send us a dated & signed letter of cancellation. All cancellations must be received 30 days prior to ship date. We will reach out with confirmation upon processing cancellation of your order.

All products are For Decorative Use Only unless otherwise noted. Products are produced and imported from various countries. Due to handicraft techniques, there will be some variations in color, texture, finish and some slight irregularities. These are not considered flaws or defects.

This wholesale catalog and all items within are copyrighted by RAZ Imports Inc, their licensees or their manufacturers. No item may be reproduced in any form without expressed written permission from RAZ Imports, Inc.

Terms & Conditions are subject to change without prior notice.