RoadMap for Hospital Emergency Triage

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Roadmap for Change: Improving Healthcare Outcomes through the Redesign of Emergency Rooms and Departments ER Pilot Project Proposal by Road Map for Change Working Committee: “Door-to-Doctor in 9 minutes.”* *Quoted from article describing Dr. Todd Warden’s process redesign of Palisades Medical Center ER Proposal Prepared in confidence for Glen Murray, MPP, Ontario Minister for Innovation and the Ministry of Health and Long-term Care © Roadmap for Change Carol Mark May, 2011 Arsnovaarts@gmail.com

Double click inside frame to see video of survivor’s story. Then choose, “option” in yellow bar and click . Controls will appear at bottom of frame.

NO WAITING TIME IN THE HOSPITAL ED SAVED ME!

The No-Cost Warden ED SystemTM saved David’s life

It will do the same for people in your community

“We engaged Dr. Todd Warden, president of Emergenuty, to assess the dynamics of our emergency department and recommend solutions to address these issues. Dr. Warden ultimately recommended that we implement a Rapid Evaluation Unit (REU) while working closely with the leadership of our ED and creating new processes with minimal redesign of our space, but a complete overhaul of our processes.

I am most pleased that when we helped care for the survivors of the “Miracle on the Hudson” we had these new processes in place.”

“After Todd Warden applied his Rapid Evauation Unit to our ED, our patients that leave without being seen dropped by 5% and we increased our admissions from the ED. Most importantly our patient satisfaction on the Press Ganeys skyrocketed within just one month.”

Annette Hastings CEO, St. Johns Hospital, NY CEO, Palisades Medical Center, NJ

Why I founded a Roadmap for Change

In 2008 I had to leave Canada to get immediate health care, as two mammograms gave a negative reading, I had to fight to get an ultrasound and biopsy. When I finally got them, I found I had breast cancer. I decided, because of waiting times, to go to the U.S. for treatment, to the Mayo Clinic. Even with my background as a nurse and as someone who helped set up cancer support groups across the province, I found there was nothing I could do to get timely treatment in Canada. My experience at the world renowned Mayo Clinic in Rochester, MN, showed me that as Canadians we have all the resources for outstanding care, but we lack the infrastructure to have the best care possible. I made a promise to three friends who had passed away from breast cancer just prior to my diagnosis that I would make a difference to Canadian Health care upon my recovery.

There has been research linking better patient outcomes to health care design http://www.ellerbebecket.com/expertise/news/1/Healthcare.html. So I started my journey to apply this information here. I was fortunate to meet Terri Zborowsky PhD, who is originally a nurse from Winnipeg and now works for Ellerbe Becket/AECOM an international architectural firm that researches the impact of healthcare design on patient and staff outcomes. Terri being a Canadian, knew what I wanted to deliver. I did not want years of meetings and studies to come up with some plan to be implemented at a later date. Given, my humanitarian aid work background, I realized one needed to work realistically with time lines, objectives and close communication with those we service. My experience during chemo and visits to the ERS in Canada showed me that we needed to learn from the patients, others, anyone willing to show us the way The Road Map For Change will produce solutions that make you think more critically, proactively, not reactively as we were with SARS. This is not a one off, as we will be building on this ROAD MAP FOR CHANGE for many years to come.

Carol Mark, RegN April 6th, 2011 arsnovaarts@gmail.com

How Dr. Todd Warden, residency trained emergency physician, has restructured emergency departments with results that patients and doctors really appreciate

Rectifying the two major causes of ED/ER failure – Lack of capacity to accommodate peak volumes – Holding patients for admission

Why ED/ER problems persist and what we can do about them

ER Process and design have not evolved significantly in past 20 years

Projected ER bed capacity in late 1980’s was 2,000 patients per bed per year

Current expected ER bed capacity has been adjusted down to 1,500 to 1,700 patients per bed per year.

This has led to a boom of ER construction with expansion of ER square footage. However, increasing size has brought unintended consequences that has resulted in disappointing performance.

Dr. Warden’s innovations are a more efficient higher capacity model for ER process and design.

The advantages are: • Patient wait times reduced to only a few minutes • Smaller but much more efficient EDs • Lower cost of construction due to smaller size

Lower cost of operations

Greater flexibility to deal with fluctuations in ED traffic

• Greater flex ibility to deal with surges (SARS or other medical surges)

Future Success: Integration of Process and Complementary Design 2011 and beyond • Process, space and manageability become key • Meet required capacity needs of ER peak volumes with individual bed productivity not merely more space • New ER design that parallels the high productivity processes • Skilled nursing functions to reflect new processes • Physician/Nurse Practitioner decisions become key in utilization of resources • ER Case Management to reduce patients being held for admission • First really new ER physical design in 20 years

From this

Time to Change ER/ED Design

To this

© Dr. Todd Warden
Points of The No-cost Warden ED SystemTM • Smaller external waiting room for family • Patients moved to internal waiting room once evaluated and awaiting test results and response to treatment • No external triage and registration, eliminates unnecessary delays to provider • Patients enter and go directly to a bed in the high capacity unit for initial nursing assessment and registration • Time to provider is dramatically reduced by elimination of traditional triage and registration • Further enhancements generated by managing patient time on stretcher • The majority of patients only need a brief time for provider evaluation and do not require a stretcher for entire stay • By providing an internal clinical waiting area, beds are freed up for other patients presenting for care • Patient time on stretcher is limited to less than an hour in the high capacity unit • Re-alignment of nursing and physician practice provides supplemental enhancements to patient flow
Key
Additional Benefits of The No-cost Warden ED SystemTM • Lower cost of construction • Lower cost of operations • Enhanced patient safety due to elimination of waits in waiting room • Greater flexibility in management of patients and patient flow • Much increased surge capacity for emergencies such as SARS Results of Programs Utilizing High Capacity Strategies

Results of Programs Utilizing High Capacity Strategies

© Dr. Todd Warden

Financial Advantages of The No-cost Warden ED SystemTM

Less costly to build, more efficient, easier to manage operationally and lower cost to operate.

© Dr. Todd Warden

Road Map for Change Pilot Project Research Objectives:

Given that this research proposes a pre/post implementation of Dr. Warden’s innovations, the following questions will be asked:

1. To what extent, is throughput of patients affected by this process redesign? Will results be the same in Ontario as in the U.S.?

2. Is patient and family satisfaction affected by Dr. Warden’s ED system?

3. To what extent, if any, is staff satisfaction and efficiency affected by Dr. Warden’s innovations? Will they have the same positive result as in the U.S.?

These questions are not meant to be exhaustive, but are crucial ones and easy to apply to this pilot project proposal.

The Road Map for ChangeTM Working Committee is the author and owner of this proposal. It is submitted in confidence to Glen Murray, MPP by Carol Mark, RegN, Todd Warden, MD; Terri Zborowsky, PhD.

Introduction

As detailed in the 2006 Institute of Medicine Report, “Hospital Based Emergency Care-At the Breaking Point,” hospitals throughout the United States increasingly struggled to meet the needs of patients coming through the doors of the nation’s Emergency Rooms and Departments (ER, ED) each year. ER crowding problems are multifactorial and pervasive across the country. One of the main problems is the persistent backup of admitted patients in the ER. This “boarding” of hospitalized patients in the ER essentially takes ER beds out of service.1 With fewer beds available for new patients, delays in the care of all ER patients are inevitable. Boarding also increases diversion of ambulance patients away from the facility. This problem is becoming more severe as ER visits continue to increase with 119.2 million ER visits in 2006 compared to 116 million ER visits in 2005. The boarding problem is likely to persist for several more years as hospitals slowly increase inpatient capacity. Alternatively, approximately 25% or less of ER patients required admission to the hospital: improvements in the care for non-admitted patients can have a major impact on the efficiency of care in the ER. All hospitals are struggling to develop innovative operational solutions in a time of limited resources to enhance throughput in the ER.

Research Background: Canada Facing issues similar to the US, authors of a recent report prepared for the

APPENDIX: BACKGROUND AND RESEARCH

Ontario Hospital Association conducted a literature review and interviews

with leaders of other ED’s who faced similar problems (OHA, 2010).3T

hey concluded that there are 5 cornerstone issues, addressing patient satisfaction, that provide an organizational structure for leading practices and improving the ER experience.

These include: Improve Patient Access

Improve the Waiting Experience for patients and family member

Provide an environment and care that is responsive to people’s needs.

Improving provider communication and customer service skills

Improving communication and education

Pilot Project Research Objectives:

The proposed High-capacity Model (HCM) detailed above provides an opportunity to test the assumptions made to increase ER capacity, decrease holding for admission and increased patient satisfaction. In essence, a “living lab” is proposed that provides a fertile ground to prove data that could prove a return-oninvestment.

To meet this end a multiple method research study is proposed that could answer the following questions (as they relate to the HCM identified above):

Improve Patient Access

Is there a decrease in waiting time?

Is there an decrease in time from entry to ER/ED (either walk-in or ambulance) to first physician contact?

Are there less patient’s who leave without being seen or treated?

Is there a decrease in overall length of stay to patient disposition?

Is there a decrease in lab reporting time?

Is there a decrease in Radiology report time?

Improve the Waiting Experience for patients and family member

Are patients more satisfied (ie. have their expectations met) with their waiting experience?

Are family members more satisfied (ie. have their expectations met) with their waiting experience?

Is the “perception” of waiting time for patients and their family members decreased?

How do patients perceive the Internal Disposition Area (IDA)?

Provide a physical environment and quality of care that is responsive to people’s needs.

Is pain managed better?

Are patients more satisfied (have their expectations met) with the quality of care received?

Are patient’s family members more satisfied (have their expectations met) with the quality of care received?

Are staff members more satisfied (have their expectations met) with giving care or performing their duties?

Do patients receive first line of treatments earlier i.e. ASA for acute myrocardia infarction?

Improving provider communication and customer service skills

Is patient communication with staff members increased?

Do patient’s perceive that they receive better care?

1 Moskop, J.C., PhD , Sklar, D.P., MD, Geiderman, J.M., MD, Schears, R.M., MD, MPH, Bookman, K.J.,MD. (November 25, 2008). Emergency department crowding, Part 1—concept, causes, and moral consequences [Abstract]. Annals of Emergency Medicine. doi: 10.1016/j.annemergmed.2008.09.019

2 CDC website, National Hospital Ambulatory Medical Care Survey: 2006 Emergency Department Summary, National Health Statistics Report, Number 7, August 6, 2008

3Ontario Hospital Association. Leading Practices in Emergency Department Patient Experience 2010/2011. Report written by Infofinders.

The Road Map for ChangeTM Working Committee is the author and owner of this proposal. It is submitted in confidence to Glen Murray, MPP and hospital administrators and doctors who may take part in any aspect of this proposal.

The Road Map for Change Working Committee comprises the following individuals: Carol Mark, RegN, Todd Warden, MD; Terri Zborowsky, PhD.

Notes:

Curriculum Vitae

Education

Doctor of Philosophy

Department of Design, Housing & Apparel, University of Minnesota, 2008

Major: Interior Design

Dissertation: “Relationship between quality of life and the design features of housing and care environments for people with HIV/AIDS.”

Master of Science

Department of Design, Housing & Apparel, University of Minnesota, 1995

Major: Interior Design

Bachelor’s of Interior Design

Department of Interior Design, University of Manitoba (Canada), 1993

Nursing Diploma

Red River Community College, Manitoba (Canada), 1983

Teaching & Research Experience

Adjunct Faculty, Center for Spirituality and Healing, 2006-present Creating Optimal Healing Environments Co-instructor, Developed course curriculum

Critic, Department of Design, Housing & Apparel, University of Minnesota, 2009 Critique and evaluate senior thesis interior design projects.

Instructor, Department of Design, Housing & Apparel, University of Minnesota, 1998 Drafting Provide lectures. Critique and evaluate projects.

Teaching Assistant, Department of Design, Housing & Apparel, University of Minnesota, 1994-1996

DHA 1641: Interior Design, Studio 1

DHA 1642: Interior Design, Studio 2 Provide course syllabus and lectures. Assign, critique and evaluate projects.

Teaching Assistant, Department of Design, Housing & Apparel, University of Minnesota, 1995-1996

DHA 1101: Introduction to the Designed Environment Grade papers and exams. Organized field trips.

Teaching Assistant, Department of Design, Housing & Apparel, University of Minnesota, 1996

DHA 5103: Field Study: Design in Europe

Three week study of European interior design, architecture, and decorative arts in London, Paris, Luxembourg, Florence and Venice. Grade papers and exams. Organized field trips. Overseas mom.

Academic Advisor, Department of Design, Housing & Apparel, University of Minnesota, 1996-1997 Main advisor to undergraduates in interior design program.

Research Assistant, Department of Design, Housing & Apparel, University of Minnesota, 1996

Principle Investigator: Denise Guerin

“Color and culture.”

“Exploring writing-to-learn in design.”

Research Assistant, Department of Design, Housing & Apparel, University of Minnesota, 1996

Principle Investigator: Becky Yust Phillips Neighborhood Lead Collaborative

University Involvement Vice President

Department of Design, Housing & Apparel Graduate Student Organization, University of Minnesota 1996-1997

Diversity Committee

Department of Design, Housing & Apparel, University of Minnesota, 1994-1995

Professional Experience

Interior Designer, Medical Equipment Planner & Medical Space Planner

Currently Senior Medical Planner, Ellerbe Becket, 1997 - Present Worked on multiple projects in the Healthcare Business unit. Sample of Projects (additional project information available upon request):

Interior Designer Outpatient Imaging Center, Bozeman Hospital, Bozeman, MT, 2004

Mayo Clinic, Jacksonville, FL, (Junior Designer), 1995

NICU, Henry Ford Hospital, Detroit, MI (Junior Designer), 1993

Medical Space Planner (others available upon request)

Emergency Department (41 patient rooms) Gundersen Lutheran LaCrosse, Wisconsin

Completed DD, January 2010

Specialty Medical Office Building (XXX sf) Kaiser Permanente Portland, OR

Completed SD, January 2010

Patient Bed Tower (144 progressive care and medical/surgical beds)

Emergency Department (Level 1 Trauma 44 patient rooms)

Regions Hospital St. Paul, MN

June 2010

Emergency Center Renovation (30 patient rooms plus 12 bed Observation Unit)

Park Nicollet Methodist Hospital St. Louis Park, MN

April 2010

Specialty Care Center (Outpatient):

Sedation Center and Imaging Outpatient Oncology Unit Rehabilitation Specialty clinic

Children’s Hospitals and Clinics Minneapolis, MN April 2009

Neuro/Ortho/Spine Patient Care Center (128 patient beds) Abbott Northwestern Hospital Minneapolis, MN Completed 2006

Medical Equipment Planner Susan and Leslie Gonda Building, Mayo Clinic, Rochester, MN Equipment Planner for 10 floors of the clinic building, included outpatient sedation, diagnostic imaging and multiple clinic and outpatient functions. 1999-2002

Director of Healthcare Education & Research

Ellerbe Becket, 2005 to present Oversee all education and research efforts for the company. Includes a variety of tasks, includes the development of primary and secondary research projects as well as oversee in-house education efforts.

Research Activities: In-house Database: Assisted with development of in-house research database that now contains over 200 peer-reviewed articles.

Nursing Station Study: National primary research study conducted to compare and contrast effects of centralized and decentralized nurses’ station design on nurses’ psychosocial health and work behaviors, examining factors such as functional use of space, amount of time spent with patients and overall job satisfaction.

Patient Safety Study:

Longitudinal case study that is being conducted to examine the following questions; is there a reduction in the fall rate in patient rooms designed with the toilet on the headwall compared to rooms with the toilet on the footwall; and are there fewer falls and medication errors in acuity-adaptable patient rooms when compared with non-adaptable patient rooms.

Educational Activities: Research Database: Assisted with development of in-house research database that now contains over 200 peer reviewed healthcare design articles.

Healthcare Connections: In-house monthly office forum to update all the offices on projects, conference and educational opportunities throughout the firm.

Optimal Healing Environments Lecture Series: Co-creator of bi-yearly lecture series focused on educating the public on creating optimal healing environments. Joint effort with the Center for Spirituality and Healing of the University of Minnesota.

Related Work Experience

Editorial Assistant Journal of Interior Design (JID), 1995-1997

Registered Nurse

Concordia Hospital, Manitoba (Canada) 1988-1989

Registered Nurse Health Sciences Center, Manitoba (Canada) 1984-1988

Project Coordinator

Grace House (Adult Foster Care Facility for people with HIV/AIDS), 1996-1997 Designed questionnaire and completed data analysis in preparation of building second residential care facility.

Secretary & Committee Member

Coalition of Housing for People with HIV in Minnesota, 1994-1997

Review Committee Member

HOPWA (Housing Opportunities for People for AIDS), 1995-1996 Reviewed and made recommendations on housing proposals in the state of Minnesota.

Refereed Presentations (Presenter(s) underlined unless sole presenter)

Zborowsky, T.L, Morelli, A., & Crane, C. (2007). Panel Discussion: Evidence based design in architectural firms. Environmental Design Research Association. Sacramento, CA.

Morelli, A. & Zborowsky, T.L (2007). Central vs decentralized nursing station design. Environmental Design Research Association. Sacramento, CA.

Miller, N., & Zborowsky, T.L. (1996). Interior ecosystem model as a framework for programming in design education. Presented at the Interior Design Educators Council National Conference, Denver, Colorado.

Miller, N., & Zborowsky, T.L. (1995). Interior ecosystem model as a framework for programming in design education. Presented at the Interior Design Educators Council Midwest Regional Conference.

Zborowsky, T. L. (1995). Housing needs of people living with HIV/AIDS: An anaylsis of current literature. Paper presented at the Ninth Annual Conference on the Sociology of Housing, St. Paul, MN: University of Minnesota.

Zborowsky, T. L.,& Guerin, D. (1994). Supportive care environments for people with HIV/AIDS: Fact or fiction. Paper presented at the Interior Design Educators Council Midwest Regional Conference, Spring Green, WI.

Invited Presentations (Presenter(s) underlined unless sole presenter)

Zborowsky, T. (2011). Informing Design Decision Making through Research. Health Infrastructure and Medical Technology Conference. Delhi, India.

Bunker Hellmich, L., Zilm, F. & Zborowsky, T. (2010). Emergency Department Operations or ayout—Which is the Trump Card in Improving Efficiency? Healthcare Design 2010 conference, Las Vegas.

Schultz, E., Zborowsky, T. & Swanson, S. (June, 2010). Creating Optimal Healing Environments to Support Holistic Nursing Practice. Pre-conference Workshop, American Holistic Nursing Association National Conference, Colorado Springs, CO.

Zborowsky. T. & Bunker Hellmich, L. (May, 2010). The Role of Design in Creating Optimal Healing Environments. Society for the Arts in Healthcare National Conference, Minneapolis, MN.

Stichler, J., Gregory, D., Hayes, L. & Zborowsky, T. (June 2009). Inspiring and educating nurse leaders for their role in healthcare design. Lead Summit 2009, American Center for Nurses, Orlando, FL.

Zborowsky, T. (April, 2009). Transforming care through design. TORCH annual conference, Dallas, TX.

Zborowsky, T. (February, 2009). Healing environments. Minnesota Holistic Nurses Association monthly meeting, Minneapolis, MN.

Waugh, J. & Zborowsky, T.L. (2008). Exploring the ins and outs of patient room design workshop. ACI Communications, Houston, Texas.

Zborowsky, T.L. (2008). Improving practice through research: Integrating a design-based research agenda into an architectural firm. American Society of Healthcare Engineers, Atlanta, GA.

Community Involvement

Zborowsky, T.L. (2006). Improving practice through research: Integrating a design-based research agenda into an architectural firm. Center for Health Design National Conference, Altanta, GA.

Waugh, J., Devens, C., & Zborowsky, T.L. (2005). Step into the patient room of the future. International Academy for Design and Health, Frankfurt, Germany.

Waugh, J., Devens, C., & Zborowsky, T.L. (2004). Step into the patient room of the future. Paper presented at the Planning, Design and Construction Annual ASHE Conference. Florida.

Publications

Bunker-Hellmich, L. & Zborowsky, T. (Fall, 2010). Integrating Research into Design. HERD Journal.

Zborowsky, T., Bunker-Hellmich, L., Morelli, A., & O’Neil, M. (Summer, 2010). Centralized vs. decentralized nursing stations: Effects on nurses’ functional use of space and work environment. Health Environments Research and Design Journal.

Bunker-Hellmich, L. (2010, March). Patient focus—Developments in inpatient unit design. Health Facilities Management, 23, 26-29.

Zborowsky, T. (2010). Integrating research into a reflective practice of design: Moving interior design into the future. In C. Martin & D. Guerin (Eds.), State of the Interior Design Profession. Bunker-Hellmich, L. & Zborowsky, T. (2009, May/June). The inside scoop on safety. Medical Construction and Design, 5, 42-45.

Zborowsky, T. & Kreitzer, MJ (2008). Creating Optimal Healing Environments in a Health Care Setting. Minnesota Medicine.

Zborowsky, T. (2009). Integrating research into a reflective practice of design: Moving interior design into the future. In C. Martin & D. Guerin (Eds.), State of the Interior Design Profession.

Zborowsky, T. & Kreitzer, MJ (2008). Creating Optimal Healing Environments in a Health Care Setting. Minnesota Medicine.

Guerin, D. A., Olson, M. J., Zborowsky, T. & Lim, Y. (1999). Exploring writing-to-learn in design. Journal of Interior Design, 25 (1), 26-36.

Professional Experience Summary

Executive

Integral executive leading an Emergency Physician group from small local provider into a major regional player

Took the physician lead in merger into major national firm creating the nations largest Emergency Medicine Physician contract company Led integration of 250 Emergency Physicians into national firm

As the Executive Vice President of national firm had bottom line responsibility for a budget of $85M

Physician Management and Leadership Development

Managed clinical and financial performance of over 300 Emergency Physicians, 40 Medical Directors and 12 Regional Medical Directors

Provided physician leadership in the development of a comprehensive incentive compensation program

Over twenty five years of physician management experience with demonstrated ability to manage physician performance

Process and Change Management

10 years experience working intimately with hospital and Emergency Department (ED) leadership to define process enhancements that have dramatically improved ED performance

Created the first integrated program (PDIM2) that standardizes strategies for ED performance improvement with focus on:

Process Design

Implementation

Maintenance and Metrics

Defined innovative approach to nursing functional performance in ED high-performance units

Pioneered a change in productivity assumptions for ED bed capacity from 2000 to 4000 patients per bed per year

Developed tools to evaluate ED flow metrics that impact ED design

Worked intimately with architecture companies to develop new ED designs that complement the process and functional enhancements that has created:

Construction that require 1/3 the capital of traditional ED design

Significantly lower cost of operations due to innate efficiencies of ED design and process enhancements

Developed informatics and technology driven approach to ED Case Management and Observation Medicine

Worked with nursing colleagues to create a program that dramatically reduced the number of patients waiting in the ED for admission

Reduced length of stay and denials of patients admitted through the ED

Clinical Informatics

Fifteen-year history of relational database experience and well versed in database theory, application and programming

Created a “dynamic reporting environment” for clients utilizing healthcare transactional data

Reduced utilization of expensive and unnecessary testing when more sophisticated and less expensive alternatives were available

Improved utilization of appropriate medication in the ED that significantly improved patient outcomes and decreased patient LOS and cost of hospitalization

Clinical tool creation to assist with manual data collection as well as tools to drive clinical and operational decision making

Developed clinical data collection tools that have built-in logic and assist in patient management decision making

Creation and maintenance of Physician Management Tools that provide actionable metrics for physician practice management

Recent Publication

Warden, Todd, MacKenzie, Richard; Understanding Emergency Department Capacity, Failure Mode Analysis: The Bi-Modal Key to ED Crowding. Published in the HFMA New Jersey Chapter professional journal Focus. November/December 2010, page 12. http://www.hfmanj.org/public.assets/23771_Focus.pdf

Introduces the concept of ED bi-modal peak volume impact on departmental capacity needs that have been virtually unreported

Discusses the inadequacy of traditional ED design and bed capacity assumptions

Reviews how new high-capacity ED models address the capacity to increase ED productivity

Demonstrates how new models have much lower cost of operations and cost of construction

Professional Experience

2000 – Present Emergenuity, Inc. www.emergenuity.com

Emergenuity was founded in 2000 by Dr. Todd Warden, a residency trained Emergency Physician, to address the overwhelming issues of ED crowding and improve the safety of the patient’s environment by reducing the time patients spend in the waiting room

Secondary but powerful financial implications were demonstrated

Marked reductions in patients that left without being seen with attendant increases in patient revenues

Virtual elimination of ambulance diversions

Improvements in patient satisfaction especially “the patients perception of time to provider”

Increased ED volumes and increased patient revenues

ED Case Management programs have reduced the: Time patients wait in the ED for admission

In-patient’s length of stay

Payer denials

Emergenuity is a change management organization focused primarily on using aggressive process enhancements to create dramatic improvement in Emergency Department performance and creating a safer patient environment

Secondarily utilizing the power of innovative ED design to complement processes being introduced into the healthcare environment

Then integrating technology to hardwire process and design enhancements

Worked with a major healthcare system and national architectural firm to create the first de novo high-performance unit in the country utilizing Dr. Warden’s high performance design and processes

Dramatic reduction in cost of construction

Incorporates best practices in EM

Pioneers the functional division of nursing labor to enhance productivity

Utilizes clinical internal waiting to markedly increase ED capacity

Creates the first ED beds rated at a capacity of 4,000 patients per bed per year compared to traditional ED bed capacity of 2,000 annually 1/3 the construction cost

Much lower cost of operations due to efficiencies of process and design integration

Turnaround of a Florida Emergency Department

Hospital had a 24% left without being treated rate

Loss of 10,000 patient annual volume over a two year period

Utilizing “tipping point” techniques and “organizational anxiety” management methodologies

Increased ED patient revenue by $2.5M with no additional labor or construction cost

Implementation of Rapid Evaluation Unit in North Jersey ED

Time to physician decreased from 1.75 hours to 11 minutes

Waiting room emptied

Left without Being Seen decreased from 5.5% to 0.2%

Increased volume 6-7% annually no additional FTEs

Increased revenues by $800K annually

Medical staff satisfaction improved

Stabilized ED physician group contract with hospital

Dramatically improved patient satisfaction

Implementation of Rapid Evaluation Unit in Queens NYC ED

Time to physician decreased 2 hours to 15 minutes

Waiting room emptied

Left without Being Seen decreased from 6% to virtually 0%

Patient satisfaction increased 22 points raw score on “patients perception of time to physician”

Increase ED patient revenues by $1.5M with only minimal construction costs and no increase in labor costs

2000 – 2002 Sinai Hospital of Baltimore Maryland Baltimore, Maryland

Interim Chief, ER-7

Department of Emergency Medicine

Successfully served as Chief of ER-7 on an interim basis, stabilizing and improving department performance until permanent candidate was selected

Successfully implemented “Patient Resource Management System”

Created physician assessment tool to evaluate physician test ordering, turn around times, and patient satisfaction score. Encouraged improved behaviors and physician accountability

Improved turn around times of discharged patients by 70 minutes

Reduced patient walk-out by 50%

Reduced unnecessary lab test ordering by 23%

Reduced x-ray ordering by 18%

1996 – 2002 EmCare, Inc.

Executive Vice-President Northeast and Mid-Atlantic Division

Responsible for $85M in revenue. Led a team of 300 ED physicians with 12 Regional Directors

Negotiated contract agreements with insurance plans and third party payers

Horsham, PA

Defended claims submitted and successfully secured collections from insurance plans for services rendered by Emergency Physicians

Supervised operations and management of Emergency Departments in up to 40 individual hospitals and hospital systems

Designed and implemented all strategic planning for administrative, financial, and clinical operations for the Northeast Division

Responsible for $85M in revenue. Led a team of 300 ED physicians with 12 Regional Directors

Negotiated contract agreements with insurance plans and third party payers

Defended claims submitted and successfully secured collections from insurance plans for services rendered by Emergency Physicians

Supervised operations and management of Emergency Departments in up to 40 individual hospitals and hospital systems

Designed and implemented all strategic planning for administrative, financial, and clinical operations for the Northeast Division

1993 – 1996 Spectrum Healthcare Services Horsham, PA

Executive Vice-President Northeast Division

Responsible for $60M in revenue and led a team of 250 ED physicians and 8 Regional Directors

1986 – 1993 Coordinated Health Services, Inc. Horsham, PA

Medical Director

1985 – 1991 Our Lady of Lourdes Medical Center Camden, NJ

Chief, Emergency Medical Services

1984 – 1985 Methodist Hospital Philadelphia, PA

Director, Department of Emergency Medicine

1982 – 1984 Methodist Hospital Philadelphia, PA

Assistant Director, Department of Emergency Medicine

1971 – 1975 Princeton University Princeton, NJ

Degree: Bachelor of Arts Magna Cum Laude

1975 – 1979 Northwestern University Medical School Chicago, Illinois

Degree: M.D.

1979 – 1982 Hospital of the Medical College of Pennsylvania Philadelphia, PA Emergency Medicine Residency

Certification

Diplomate: American Board of Emergency Medicine Certified November 1983 Re-certified October 1993

Fellow: American College of Emergency Physicians November 1986

Appointments

Assistant Clinical Professor

Section of Emergency Medicine

Thomas Jefferson University Hospital Philadelphia, PA

Publications

Warden, Todd, MacKenzie, Richard; Understanding Emergency Department Capacity, Failure Mode Analysis: The Bi-Modal Key to ED Crowding. HFMA New Jersey Chapter professional journal Focus. No vember/December 2010, page 12. http://www.hfmanj.org/public.assets/23771_Focus.pdf

Warden M.D., Todd, A Radical New Approach to Clinical Information Management. Business Integration Journal, February 2005

Sacchetti, A, Harris, R, Warden, T, Moakes, ME: Utility of UB-92 Data for Monitoring Emergency Department Performance Improvement. Journal for Healthcare Quality. 2001; 23: 26-28

Sacchetti, AD, Warden, T, Moakes, ME, Moyer, V: Can Sick Children Tell Time?: Emergency Department Presentation Patterns of Critically Ill Children. Academic Emergency Medicine 1999; 6:906-910

Warden, Todd, M.D., Sacchetti, Alfred, M.D., Klodnicki, Walter, M.D.: Magnesium Sulfate Termination of Torsades de Pointes Following Failure of Cardioversion. American Journal of Emergency Medicine; 1989; 7:126-127

Ramoska, Edward, M.D., Sacchetti, Alfred, M.D., Warden, Todd, M.D.: Credentialing of Emergency Physicians: Support for Delineation of Privileges in Invasive Procedures. American Journal of Emergency Medicine; 1988; 6:268-271

Sacchetti, Alfred, M.D., Carraccio, Carol, M.D., Warden, Todd, M.D., Gazak, Stephen, M.D., Community Hospital Management of Pediatric Emergencies: Implications for Pediatric Emergency Medical Ser vices. American Journal of Emergency Medicine Vol 4, No. 1, January, 1986

Warden, Todd, M., M.D.: Incision and Drainage of Cutaneous Abscesses and Soft Tissue Infections in Hedges, J., and Roberts, J., (eds): Clinical Procedures in Emergency Medicine, Phila., W.S. Sanders Com pany, 1985

Abstracts

Sacchetti, A, Harris, R, Roth, S, Warden, T: Contribution of Emergency Department Admissions to Inpatient Revenue. (SAEM) Academic Emergency Medicine 2000; 7:543-544

Sacchetti, A, Warden, T, Harris, R: The Utility and Futility of UB-92 Data for Emergency Department Profiling. Annals of Emergency Medicine 1999; 34:S71

Sacchetti, AD, Moakes, ME, Warden, TM: Can Sick Children Tell Time? Presentation Patterns of Critically Ill Children Do Not Match Hours of Part-Time Pediatric Emergency Departments. (SAEM) Academic Emer gency Medicine 1998; 2:385

Sacchetti, AD, Moakes, ME, Warden, TM: Immediate Documentation Feedback System for a Transcribed Patient Record. (SAEM Abstract) Academic Emergency Medicine. 1994; 1:A104

Sacchetti, AD, Warden, TM, Baker, MD: A Novel System for Emergency Pediatric Airway Access. (Proceedings of Annual Meeting AAP) Pediatric Emergency Medicine Care. 1990; 6:232

Education/Training

Research Presentations

Sacchetti, A, Harris, R, Roth, S, Warden, T: Contribution of Emergency Department Admissions to Inpatient Revenue. SAEM Annual Meeting, May 22-25, 2000, San Francisco, CA

Sacchetti, A, Warden, T, Harris, R: The Utility and Futility of UB-92 Data for Emergency Department Profiling. ACEP Research Forum, October 11-12, 1999, Las Vegas, NV

Sacchetti, AD, Moakes, ME, Warden, TM: Can Sick Children Tell Time? Presentation Patterns of Critically Ill Children Do Not Match Hours of Part-Time Pediatric Emergency Departments. SAEM Annual Meeting, May 17-20, 1998, Chicago, IL

Sacchetti, AD, Moakes, ME, Warden, TM: Immediate Documentation Feedback System for a Transcribed Patient Record. SAEM Conference, 1994, Washington, DC

Author’s Replies

Ramoska, Edward, M.D., Sacchetti, Alfred, M.D., Warden, Todd, M.D.: “Credentialing of Emergency Physicians.” American Journal of Emergency Medicine, 1988; 6:424 - 425

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