TASK 3 THE STORE

English For Work Simulated Tasks

In this task, you need to go to the store and talk to the Manager. There are several members of staff on the shop floor. Your task is to interact with a member of staff, speak directly to the department manager and organise either a replacement or refund.

In this task you will learn the following:

1. How to identify and interact with people in a physically.

2. How to make requests using modal verbs

3. The use of adjectives to describe

4. Vocabulary for shops

Task

You’re late for a meeting. You were going to meet Johnathan Davis to discuss a project. Phone the company, interact with the receptionist and leave a message for Johnathan to avoid a meeting cancellation.

Information You Will Need

Johnathan’s company name:

The Burton Group

Meeting time: 9:45 am

Your mobile number: 09876 766 543

Questions

This is an interactive task so there are many possible outcomes. Below are a few questions that you may be asked.

Who do you wish to speak to?

Does Johnathan have your contact details?

What message would you like to leave?

What time was your meeting scheduled for?

What you will learn from this task:

1. How to interact with a receptionist.

2. How to leave a message for someone.

3. How to use modal verbs.

4. The different parts of the day.

5. Formal time structures.

6. How to end a call.

7. How to use empathetic voice tones.

These types of simulated tasks, place you in a situation where you have to think quickly, thus reducing translation time. They place students in realistic situations where there is pressure applied within a realistic time frame.

You’re expected to take notes and you may wish to repeat this task until a set standard has been achieved.