Ryan-win

RYANAIR has emerged victorious from the latest battle in its long running war with online travel agencies (OTAs).

The low-cost airline has frequently complained about the ‘illegal’ behaviour of wellknown companies such as Booking.com, eDreams, Gotogate, Kiwi and Opodo.

Ryanair insists that OTAs sell its tickets without authorisation, apply extra charges to customers, obstruct direct communications between Ryanair and customers, and block refunds by not providing correct customer information.

Spanish travel agency association ACAVE filed a lawsuit in September 2021 over the Irish airline’s attacks ‘on the reputations of its members’. But a Barcelona court has stated that Ryanir’s accusations are ‘true, objective, and relevant.’