TPP September 2016 by International Parking & Mobility Institute

Parking Pro as Unpaid Intern

THE INTERNATIONAL PARKING INSTITUTE

When the President Pays a Visit

Managing Your Shuttle Risk

Planning for Winter Weather

Mobile Payments Take Hold

SEPTEMBER 2016

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WAYFINDING SEPTEMBER 2016 | Volume 32 | Number 7

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SEPTEMBER 2016 | INTERNATIONAL PARKING INSTITUTE

24 ns What happe parking ned ? when a seasoa frontline intern es us and planner becom half fabulo (Hint: It’s hilarious.) half

By Brett Wood,

ou know, sometimes it’s just interesting to hear how other ceive you. That’s people perhow this all of my favorite Southwestern started—I was sitting around with some parking professionals came in like a lead when the comment ball: “You don’t know anything.” my good friend That was the edict Brandy Stanley, from who was letting fact that I’ve had me know that despite a 10-year the of operational experience career as a parking consultant, she felt my lack left a gaping hole base. “You wouldn’t in my resume and last a day on the knowledge front lines.” And was dropped and like that, the challenge accepted.

Experience

During the course of the I served in numerous week working with Las Vegas Parking Services, roles and capacities. to a wide spectrum Brandy tried to of the different subject me jobs her staff handle organization works and how the as a cohesive and functioning team. working in administration This included , operational, enforcement, service roles. My maintenance, and head was spinning the entire time Brandy took over I was interning. the program five years ago primary missions and one of was to consolidate all parking operations her one organization —a recommenda under tion we parking widely portray as beneficial to consultants the industry. I’ve mendation for made the recomthe vertically integrated parking so many cities, management in I sometimes feel like a broken record. that recommenda But seeing tion implemented from the other ified my constant side solidrepeating of the phrase. It was see how well gratifying to the organization ran when it worked heartbeat. Everything with one the staff did was of the parking focused on the organization rather mission offsetting) goals than of various departments. individual (and sometimes

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SEPTEMBER 2016 | INTERNATIONAL PARKING INSTITUTE

ulations, last year collected fines for shuttle infractions in excess of $33 million from different transit agencies around the U.S. We must ensure our shuttle

familiar and up to date with these regulations.

While the federal and state commercial driving regulations are not a complete guide to minimiz-

ing risk, a good place to start for any new transit service is to first review state and local websites along with that of FMCSA. Most regulations and final rulings can be found there, and the site also

offers an option to receive important email notifications, which may include new or amending driver and/or operator regulations. Changes New regulations and final rules , including modifications of old regulations, come often. Most recently, FMCSA established a new regulation concerning driver time behind the wheel and mandated adequate rest periods between shifts. Also, new health standards were established for those seeking medical cards. This process included the federal Department of Transportation requiring all medical card providers to complete a comprehensive recertification process, which included establishing new health standard requirements for all commercial drivers. Examiners are now required to evaluate a driver’s unhealthy body mass index (BMI) as significant risk factor in maintaining safe operations, based on a recently documented relationship between sleep apnea and elevated BMI. Drivers with this condition typically lose out on continuous sleep during their rest, which could attribute to lower alertness levels during the preceding day. One recent study completed at the University of

By Shane Belvin

he parking industry has greatly evolved in recent years with the introduction of new and better

technologies. Even well into the 1990s, to accept payments—consumers simply dropped cash into the box and parked their vehicles. But today paints a different picture with countconvenient way to find and pay for a parking spot. of apps, drivers can quickly find a parking spot and pre-pay to reserve it with the click of a button. Some mobile apps allow consumers to pay for a parking meter and refill the meter remotely, without ever needing to revisit the physical space where a car is parked. Indeed, today’s consumer has come to expect convenience and efficiency in every aspect of his or her life, including how and where he or she parks a vehicle. The Opportunity Mobile technology is a significant driver of this shift and increasingly popular among parking providers. However, consumers have been slow to adopt mobile payments. In North America, 52 percent are extremely aware of mobile payments, but only 18

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percent are using them on a regular basis, according

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to a recent Accenture survey. As the U.S. transitions to a Europay-Mastercard-Visa (EMV) system and more retailers begin to accept chip card and near-field communications (NFC) transactions, it’s anticipated that consumers will be more motivated to adopt mobile payments. In fact, research shows that by 2017, mobile payment users are projected to reach 50.2 million, up from 37.5 million in 2016. In time, mobile will come to be expected across industries for the speed, convenience, and security it offers consumers.

SEPTEMBER 2016 | INTERNATIONAL PARKING INSTITUTE

ON THE COVER: AP Photo/Jacquelyn Martin

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INTERNATIONAL PARKING INSTITUTE | SEPTEMBER 2016

On the Go

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Mobile payments gain momentum in the parking industry.

Do you know the rules and regulations governing shuttle operations? How to comply and minimize your risk.

Battening Down One way to deal with the unpredictable cost of winter weather.

OPINION

One way to deal with the unpredictable costs of winter weather.

In a world of on-demand services through the use

INTERNATIONAL PARKING INSTITUTE | SEPTEMBER 2016

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The uncertainty of weather ensures that the only thing definite about snow-related costs is that they will be unpredictable. You can analyze forecasts (what does El Niño mean?), read the Farmers, Almanac, use last year’s expenditures as a placeholder, or just throw a dart at a board. A fixed, seasonal rate may help, but you still have risk in both high and low snow years. During seasons with below-average snowfall, you are paying for a service that isn’t being provided. In high-snow seasons, some vendors might skimp on service to manage their own margins. These costs are independent of the weather’s effect on customer behavior, which negatively affects revenue. Tools exist that can mitigate this seasonal risk. Coupled with using vendor management and RFP best practices, these financial instruments can effectively cap a variable expense. This allows both tenants and parking service providers to better manage their costs, revenue, and capital structure. These financial tools utilize weather options or derivatives. Hedging your snow removal costs will allow you to cap your snow removal expenses without sacrificing service.

less options available to consumers looking for a

INTERNATIONAL PARKING INSTITUTE | SEPTEMBER 2016

Do you know the rules and regulations governing shuttle operations? How to comply and minimize your risk.

some parking garages used cigar boxes

By Michael Hughes

Identify Exposures The list of potential or probable shuttle-based losses is extensive, but the most significant issues include

Mobile payments gain momentum in the parking industry.

Virginia noted people with sleep apnea were 2.5 percent more likely to be involved in accidents than those who did not have sleep apnea. Encouraging healthy wellness standards will help reduce fatigue and the side effects that could lead to inattentiveness. Most professionals can easily identify the overall risk or chance of loss within shuttle or transit operation. Look no futher than the physical environments in which most shuttle operations operate. Drivers typically work in heavy pedestrian and traffic areas, can be distracted, and must focus on the safety of customers, and accidents can happen very quickly. Thankfully, there are many processes and procedures that can be implemented to promote the necessary management of risk within shuttle operations.

THE

R S HUTT

operations remain in compliance or be forced to pay costly monetary penalties, face possible

What happens when a seasoned parking planner becomes a frontline intern? (Hint: It’s half fabulous and half hilarious.)

SAFE

he Federal Motor Carrier Safety Administration (FMCSA), the governing arm concerning commercial transportation reg-

loss of service capacities, or most importantly, allow the probability of injury to increase. Most, if not all, commercial driving regulations aim to encourage safe operations so it is important to be

Stranger in a Strange Land

CAPP, PE

In April 2016, I left my cushy office job as a parking as an intern for consultant and the City of Las enlisted Vegas, Nev., parking course of a grueling department. During week, I’d no longer the on how to improve be the one making recommendations parking; rather, I’d be a part of those strategies the team implementing and putting my theoretical knowledge I didn’t know what to expect. to the test. Frankly, Would I survive? interesting experience? Would this even What would I be an even learn? Turns out, a whole lot! My

The unique challenges posed to parking professionals when the president and friends pay a visit.

By Paul Dillon, CAPP

Visit Logistics A couple years later, on the day before his formal announcement to become a presidential candidate, then-Sen Barack Obama held a major rally at the Johnson Center, which is the largest student union located in the middle of campus. While this event didn’t mean dealing with Secret Service as we would during his future visits, we still had the need for security and keeping roadways clear. The rally filled our student center to the top floor—something the Secret Service would never allow later on. Luckily for us, we had a good plan in place from the prior year’s Final Four rally, including the placement of media trucks. During the 2008 election, former President Bill Clinton dropped by for a campaign rally on behalf of Sen. Obama, in the same stu-

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How It Starts What has often happened is that we get a call from a campaign or the White House about wanting to have an event on campus, often with just a few days’ notice. In addition to the basic logistics

of hosting a big political event, a lot goes into planning and coordination ahead of time, starting with negotiations on where best to hold the event. Tours of event venues and security discussions with the advance teams and the event teams are held. Part of the challenge is that the desires of the event organizers are often in conflict with what security teams would prefer. Factor in the desires of the media covering the events and the many groups that want to be part of a high-profile event, and we find ourselves managing conflict and meeting multiple competing demands—which is not entirely unlike every day on a large college campus.

All the hassle didn’t come without a big perk: After the president landed and was whisked away in his waiting motorcade, we had a chance to tour Marine One.

Safer Shuttles

Most of the visits have similarities when it comes to security, traffic, parking, media, and occupancy codes, yet each has its own nuances based on location, time of day, day of the week, whether classes are in session, and other events that might be occurring at the same time. As with most things that happen on campus, parking and transportation plays a central role or is somehow involved (whether we like it or not!).

Mum’s the Word

The first George Mason presidential visit I was involved with 11 years ago wasn’t even for an event on campus. President George Bush was attending a fundraiser at a private residence across from campus but used one of our athletic fields to land Marine One, the president’s helicopter. The field was at the end of a road adjacent to our remotest parking lot, which was where our freshman resident students and campus shuttles parked. The first objective was to clear the parking lot of all vehicles. Then, we closed a half-mile of road and that parking lot entrance to traffic. Perhaps there are places one can close down a street and not face questions, but a college campus is not among them. Putting up signs to indicate the closures as we do with other events or for construction was easy. Drafting an email to the parking lot permit holders and the rest of campus without giving out the reasons for the closure was a different story, especially because the event wasn’t open to the public. I finally had to have the email approved by the White House communications office—it alluded to law enforcement requirements without telling people the president was landing in Marine One. We naturally had some questions but had to give the classic “no comment” response until people saw the president’s helicopters land.

White House Calling

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White House Calling

The unique challenges posed

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Editor’s Note

DEPARTMENTS

4 Entrance 6 IPI Board Member Profile 8 Consultants Corner 1 0 The Green Standard 1 2 The Business of Parking 1 4 On the Front Line 1 6 Parking Spotlight 1 8 IPI Ask the Experts 4 2 IPI in Action 4 4 State & Regional Spotlight 4 6 Community Digest 5 6 New and Renewing IPI Members 5 8 Calendar of Events 6 0 Parking Consultants 6 2 Advertisers Index

PRESIDENTIAL PARKING

used to have a neighbor who was a White House Secret Service agent. Besides being a nice guy and a great neighbor, he made our Friday night block happy hours way more interesting than they’d ever been before. After all, who doesn’t love learning what really goes on behind the tall iron gates of 1600 Pennsylvania Ave.? He was always careful in what he shared, but even the little bit that was allowed was fascinating. This month, parking professional and IPI member Josh Cantor shares stories from his own brushes with the president (and presidential wanna-bes) during Cantor’s years at George Mason University, which is a popular destination for rallies, debates, appearances, and announcements. From advance logistics to dealing with less-than-patient university guests whose transportation plans were waylaid when politics came to town, it’s a great feature and one I know you’ll enjoy reading. Check it out starting on p. 20. Also in this issue, meet Brett Wood, PE, CAPP, parking intern. I know—you already know Brett as an established parking planner and industry expert. But earlier this year, he was challenged to complete a week as a frontline parking professional. He took the challenge, rolled up his sleeves, and got to work with some very educational (and—I’m not going to lie—hilarious) results. Writing tickets? Check. Learning to walk a beat? Check. Lighting his hand on fire? Check. You’ll have to read it to believe it! Turn to p. 24 to get started. Finally, it’s time to get those cameras and smartphones ready for the annual The Parking Professional photo contest. Your picture might just be on the cover of an upcoming issue and you could win admission to the 2017 IPI Conference & Expo in New Orleans, La! Details to come next month, but start snapping now! As always, my email is below. Please get in touch with your thoughts and ideas. Until next month…

6 2 Parking Break fernandez@parking.org

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SEPTEMBER 2016 | INTERNATIONAL PARKING INSTITUTE

ENTRANCE Publisher Shawn Conrad, CAE conrad@parking.org Editor Kim Fernandez fernandez@parking.org Contributing Editor Bill Smith, APR bsmith@smith-phillips.com Technical Editor Rachel Yoka, CAPP, LEED AP BD+C yoka@parking.org Advertising Sales Bonnie Watts, CEM watts@parking.org

Graphic Design BonoTom Studio info@bonotom.com Proofreader Melanie Padgett Powers For advertising information, contact Bonnie Watts at watts@parking.org or 571.699.3011. For subscription changes, contact Tina Altman, taltman@parking.org. The Parking Professional (ISSN 0896-2324 & USPS 001436) is published monthly by the International Parking Institute. 1330 Braddock Place, Suite 350 Alexandria, VA 22314 Phone: 571.699.3011 Fax: 703.566.2267 Email: ipi@parking.org Website: parking.org Postmaster note: Send address label changes promptly to: The Parking Professional 1330 Braddock Place, Suite 350 Alexandria, VA 22314 Interactive electronic version of The Parking Professional for members and subscribers only at parking.org/tpp. Periodical postage paid at Alexandria, Va., and additional mailing offices. Copyright © International Parking Institute, 2016. Statements of fact and opinion expressed in articles contained in The Parking Professional are the sole responsibility of the authors and do not necessarily represent an official expression of policy or opinion on the part of officers or the members of IPI. Manuscripts, correspondence, articles, product releases, and all contributed materials are welcomed by The Parking Professional; however, publication is subject to editing, if deemed necessary to conform to standards of publication. The subscription rate is included in IPI annual dues. Subscription rate for non-members of IPI is $120 per year (U.S. currency) in the U.S., Canada, and Mexico. All other countries, $150. Back issues, $10. The Parking Professional is printed on 10 percent recycled paper and on paper from trees grown specifically for that purpose.

GOING INTERNATIONAL By Andre Piccoli

or a long time, I have attended the main international events in our industry. So far in 2016, I have been to Intertraffic in Amsterdam and to the IPI Conference & Expo in Nashville. And while these are different markets and different cities, there are many similarities. Our industry has become more homogeneous in recent years thanks in large part to the internet. The fact that we can share all data almost immediately makes a more homogeneous parking sector, with the latest trends and news arriving much faster everywhere. We live in a connected and dynamic world with a more intense use of technology. Just like our colleagues from other Latin American countries and developing markets, Brazilians have strongly benefited from these advances. Most of us experienced a feeling of isolation and a slow pace, especially during an era of closed economies. I do not wish that on anyone. The international press reports serious problems in our politics and economy, matters related to the infrastructure for holding the Olympics, etc. Comedians make cruel caricatures of our scenario, almost always showing a partial view of the reality. And you—following it all from a distance—can only imagine the complete chaos installed in our territory, right? Well, the good news is that we are doing our homework, getting back on the growing track, and continue to be a large and promising market with strong potential for development. Crises can happen in all countries, and even the most developed go through them. It is not desirable, but it always allows us to learn something. Challenges did not discourage us when Abrapark and IPI, following a successful partnership that began in 2011, decided to organize the Brazilian Parking Conference and the IPI International Parking Conference, in Sao Paulo, Brazil, Oct. 4–6. The primary objectives of these conferences are to approach companies and markets, promote business, understand and know the industry trends in Latin America, and bring more and more growth. Join us for the biggest parking event in Latin America!

INTERNATIONAL PARKING INSTITUTE | SEPTEMBER 2016

ANDRE PICCOLI is vice president of institutional affairs for Abrapark, CEO at Safe Park Estacionamentos, and a member of IPI’s Board of Directors. He can be reached at andre@safepark. com.br.

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IPI BOARD MEMBER PROFILE

WANDA BROWN Assistant Manager, Parking and Transportation UC Davis Health System Member, IPI Board of Directors

his year has been one of many firsts. It was my first time seeing Venus and Serena Williams play at the BNP Paribas Open in Indian Wells, Calif. We had wonderful seats, and I enjoyed it tremendously. I also had the opportunity for the first time to go to the Grand Ole Opry in Nashville, Tenn. Hearing Aryan Rose sing “I Love Myself” was an even greater treat. But becoming a grandmother for the first time trumped them all. This year I had the pleasure of becoming the grandmother of Hampton Gabriel—the love of my life. I must say I have not gotten to be the obnoxious grandmother yet. However, I have about 50 pictures at my disposal if anyone should ask. I have shared in the joys of other grandmothers when they boast about their grandsons or daughters, but there is something spiritual when you hold a baby in your arms from your own baby. Tim Haahs said it best when speaking in Nashville: “Our relationship with each other is like making great music.” He is right! Just as I am now enjoying the sweet music of a relationship with my grandson and the love of my family, I also appreciate the tremendous music made with my IPI family. They are there for me no matter what—offering professional and personal support in ways I will never forget. I can’t tell you how it happens, but there are some truly awesome people who attend the IPI Conference & Expo. While it is no longer a first for me, there are those who have attended for the first time who can experience the same beautiful music as they build strong, lasting friendships.

INTERNATIONAL PARKING INSTITUTE | SEPTEMBER 2016

CONSULTANTS CORNER

GREEN GARAGE CERTIFICATION BECOMES PARKSMART By Trevyr Meade, LEED GA

reen Business Certification, Inc.’s (GBCI’s) acquisition of the Green Parking Council and Green Garage Certification— now known as Parksmart—marks a historic step forward for parking. During the past six years, hundreds of passionate parking professionals have volunteered their expertise to create a platform to enable and encourage sustainability within our industry. This integration with GBCI positions us to take Parksmart and sustainability in parking to a new level and ensure its future growth and influence toward global market transformation. About GBCI GBCI is the premier organization recognizing excellence in green business industry performance globally and covers nearly every facet of the sustainability industry. GBCI exclusively administers project certifications and professional credentials for the U.S. Green Building Council’s Leadership in Energy and Environmental Design (LEED) green building rating program. In addition to administering LEED, GBCI administers several other complementary rating systems and programs, including PEER for sustainable power system development, WELL for indoor environments, GRESB for real estate portfolios, SITES for sustainable landscape design, and EDGE for mainstreaming resource efficient buildings in emerging markets. Nesting Parksmart within this suite of programs helps decision-makers from a wide variety of disciplines understand green parking’s fit within the context of a sustainable city. As a GBCI offering, Parksmart is now poised to transform the parking industry by harnessing the platform that enabled LEED to reshape the built environment.

GBCI and Parksmart

TREVYR MEADE, LEED GA, is an associate with GBCI. He can be reached at tmeade@gbci.org.

Since joining the GBCI team, I’ve been amazed at how quickly the organization has made resources available to Parksmart. Thus far we’ve: ●● Rebranded Green Garage Certification to Parksmart. ●● Rebranded Green Garage Assessors training as Parksmart Advisor training. ●● Harnessed the expertise GBCI has developed in delivering more than 32,500 certifications to fine-tune the Parksmart certification process. ●● Compiled market feedback into a program update: Parksmart Version 1.0 with Addenda. ●● Deployed GBCI’s customer service team of 26 architects,

INTERNATIONAL PARKING INSTITUTE | SEPTEMBER 2016

engineers, building scientists, and sustainable-development experts to support garages in achieving Parksmart. Our focus now turns to leveraging GBCI’s infrastructure to scale Parksmart. Delivering certification to more than 2.3 million square feet of space a day, GBCI has the mechanisms in place to bring Parksmart to communities worldwide, but strong education partners will be critical to driving this growth. We are thrilled to have the International Parking Institute (IPI) leading the development and deployment of the Parksmart Advisor program and other Parksmart educational initiatives. “As the leader in sustainable parking education, we are well positioned to support Parksmart’s global expansion,” says IPI CEO Shawn Conrad, CAE. “We look forward to making our education resources accessible to parking and sustainability professionals throughout the world.”

Transformation Sustainability in parking is integral to the greening of the built environment. The transition of Parksmart to GBCI is a transformational moment for the entire sustainability industry: It signals the uniting of the green parking and green building communities. While our work at the Green Parking Council was inspired by LEED, we built Parksmart without much connectivity to the larger green building movement. “While I’m very enthusiastic for the opportunity to scale Parksmart, I’m most eager to bring our communities together,” says John Schmid, CEO of Propark and chair of GBCI’s Sustainable Transportation Advisory Council. “Look at all that has been accomplished with the parking and green building industries working in our respective silos. Imagine what we will do together. Now that is exciting.”

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THE GREEN STANDARD

PROMOTING MOBILITY By Matt Darst and Kirk Strassman

hen we talk about sustainable transportation and mobility, it can be difficult to determine where exactly to start. The challenge begins with defining the issue. Sustainability is a pretty expansive concept and it seems to broaden by the day, in large part because of a steady stream of emerging technologies and disruptive companies. While new technologies are important in the evolution of sustainable transportation, parking is too often left out of the planning process for sound mobility policy. Parking doesn’t just affect mobility in significant ways; it impacts mobility in every way. Sound parking policy is critical to drive complete streets, improve congestion, solve the first- and last-mile problem, promote Vision Zero (aiming for zero highway fatalities or injuries), and create sustainable transportation programs.

Considerations MATT DARST is vice president, parking and mobility, with Xerox State & Local Solutions, Inc. He can be reached at matt. darst@xerox.com.

KIRK STRASSMAN is vice president, parking and mobility solutions, North America, West Region, with Xerox State & Local Solutions, Inc., and a member of IPI’s Sustainability Committee. He can be reached at kirk. strassman@xerox. com.

Most transportation policymakers recognize that setting the right hourly meter parking rates can help reduce congestion. This is a great start, but it’s just the first step in demonstrating how effective parking management can help improve sustainability. There are a host of parking considerations that can further improve mobility and sustainability, including: ●● Broken meters. Broken meters aren’t just less revenue— they’re lost supply. To reduce congestion and confusion, policymakers must maintain a high percentage of operability and repair meters quickly. ●● Time limits. Too often, the maximum stay times at meters are arbitrary and time limits fail to correlate with goals. Time limits should not be implemented without a real understanding of occupancy, shifts in demand, and unique demand generators—such as businesses, restaurants, merchants, gyms, etc.—on a block. By extending time limits at underutilized meters in Indianapolis, Ind., the city was able to improve paid use at those meters by 20 percent. ●● Finding your space. Sometimes drivers circle for parking unaware that there’s an available space just a block or two away. Implementing traveler information systems and predictive occupancy analytics can help customers find spaces quicker. Ultimately, these availability platforms will be integrated into the mobility marketplace, such as with the apps in Los Angeles, Calif., and Denver, Colo., (Go LA and Go Denver, respectively).

INTERNATIONAL PARKING INSTITUTE | SEPTEMBER 2016

Illegal parkers. When the likelihood of receiving a citation is low, drivers will park illegally, reducing turnover and creating dangerous conditions, especially for pedestrians and bicyclists. Higher citation capture rates (the percentage of violators cited) lead to a culture of compliance. Agencies must manage the performance of parking enforcement officers (PEOs) and fund appropriate staffing. ●● Exempt parkers. Like illegal parkers, exempt parkers negatively affect parking and contribute to congestion. They may include persons with disabilities, drivers of electric vehicles, veterans, and other groups. While allowing people to park for free might seem like a nice gesture, the privilege is too often exploited. As Peer Ghent, senior management analyst for the Los Angeles Department of Transportation, notes, “Forty-three percent of [downtown] metered spaces are occupied by motorists who don’t pay. About 80 percent of them display disabled plates or placards.” ●● Fine levels. If fines for parking infractions are too low, drivers are more likely to risk getting parking citations. Low fine amounts don’t deter illegal parking and promote congestion. ●● Fine collections. Improving citation issuance is a good start to improve traffic and safety, but without follow-through, it’s ineffective. The work of parking enforcement officers must be supported by the credible promise of further collection activity to truly have an effect on congestion. The focus on mobility is a prime opportunity to integrate parking as part of a sustainable transportation solution. Cities that forego this integration will not optimize the potential of their systems. To truly mitigate congestion, reduce pollution, and promote modal options, cities must expend time, energy, and dollars to improve parking operations. ●●

THE BUSINESS OF PARKING LEGAL

EMINENT DOMAIN, PARKING, AND URBAN REDEVELOPMENT By Leonard T. Bier, CAPP, JD, and Michael J. Ash, Esq.

Redevelopment

LEONARD T. BIER, CAPP, JD is the principal of Bier Associates. He can be reached at lenbier@ optonline.net or 732.828.8866.

MICHAEL J. ASH, ESQ., is a partner with Decotiis, Fitzpatrick, & Cole, LLP. He can be reached at mash@ decotiislaw.com.

In New London, Conn., the governor’s office, in cooperation with the city of municipal government and through a preexisting redevelopment entity, the New London Development Corporation (NLDC), a private nonprofit organization, decided to revitalize a 90-acre area along the Thames River. The city of New London at the time had an unemployment rate twice that of the state. The designated neighborhood was neither abandoned nor blighted. The proposed redevelopment area was studied by the NLDC, and a redevelopment plan was created. The NDLC would acquire all the properties in the designated redevelopment zone and then long-term lease the entire parcel to a master developer. The redevelopment project called for a mixed-use development of housing, hotel, retail, office, restaurants, and a marina. Susette Kelo and approximately seven other property owners opposed to selling their combined 15 properties refused the NLDC’s offers to purchase. The NLDC threatened to use the power of eminent domain. Kelo and her fellow property owners were represented pro bono by the Institute for Justice (IJ) a libertarian, public-interest law firm. The IJ sued the NLDC in the state court on the grounds that the NLDC redevelopment plan was not specific enough and that the granting by the city of condemnation powers to the NLDC in this instance was unconstitutional based on both the Connecticut and U.S. constitutions in that the eminent domain power was being used to take private property for a private development project and not a public purpose/use.

Court Decisions The IJ prevailed in the state trial court in 2002, and the court reversed 11 of the 15 properties taken from the Kelo group through condemnation. Both sides appealed to

INTERNATIONAL PARKING INSTITUTE | SEPTEMBER 2016

the Connecticut Supreme Court, which, in a 4–3 split decision, reversed the lower court and ruled that almost any public benefit is a public use under both the state and federal constitutions and the courts must defer to government planners. The Kelo group property condemnations were reinstated. In 2005, the U.S. Supreme Court case of Kelo v New London, 545 US 469, was decided in a 5–4 split decision to support the Connecticut Supreme Court. Justice Paul Stevens wrote that the use of eminent domain to transfer non-blighted private property to a private industry in the name of economic redevelopment satisfied the public use requirements of the constitution’s Taking Clause, as long as just compensation was paid for the property taken. However, the court noted that there was nothing in the constitution to prevent states from adopting legislation more restrictive or specifying the public purposes or conditions necessary for the use of eminent domain. The taking of blighted and abandoned properties for a redevelopment purpose by the government or its designated redevelopment entity continues to be permitted under the U.S. constitution. However, many states reexamined and revised their legislation. Parking entities operating in the public sector (municipal, hospital, university, airport) looking to utilize public private partnerships (P3s) for mixed-use redevelopment containing a parking component that may require the acquisition of properties through eminent domain are advised to speak with their legal adviser to determine whether their state legislature has since 2005 chosen to restrict or create guidelines for condemnation that would affect or curtail their development project.

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he Fifth Amendment to the U.S. Constitution allows the taking of private property for a public purpose. Parking administrators employed by municipal, airport, hospital, and university environments operate within the parameters of the public purpose for which condemnation was intended by the founding fathers. No one doubts that taking private property to build a new municipal building, public parking garage, school, hospital, or airport qualifies as a public purpose.

ON THE FRONT LINE

FIRST IMPRESSIONS LAST By Cindy Campbell

Meeting

CINDY CAMPBELL is IPI’s senior training and development specialist. She is available for onsite training and professional development and can be reached at campbell@parking.org.

Think for a moment about your own first impressions of others. When we first meet someone who appears aloof, arrogant, or otherwise disinterested, our initial observation is likely to be very negative. No matter how brief the exchange, we make character judgements based on that initial interaction. After we have sized people up, we become quite committed to our initial assumptions about who they are and how they will interact with us from that moment on. We all like to believe we’re good judges of character, but what if we’re wrong? What if the person we just met was feeling ill or troubled about something unrelated to our conversation? Studies indicate that when our first impression of someone is negative, it can take four or more consistently positive interactions with that person before we consider adjusting our assessment. Our nature is to hold on to the negative first impression as truth, dismissing any subsequent positive interactions as flukes. So, how do we set ourselves up for success in making good first impressions? How do we put our best representative out there? Here are a few suggestions about how you can improve your first impression success rate: ●● First impressions can happen without ever speaking a word. It’s important to be aware that others may be perceiving us through nothing more than observation. By observing your interactions with someone else, others may make snap decisions about who you are, even without having a personal interaction with you. It’s important to always be aware of your surroundings and your potential audience. ●● Pay attention to what is actually being said. Don’t allow yourself to become distracted or mentally jump ahead in

INTERNATIONAL PARKING INSTITUTE | SEPTEMBER 2016

the conversation. When meeting someone for the first time, it is essential to use good active listening skills. There is no greater turn-off than being interrupted by someone who incorrectly assumed he knew where you were headed with the conversation. It’s important to keep outside thoughts, assumptions, and distractions from misrepresenting you. ●● Make sure your facial expressions and body language are accurately communicating your intended message. Nothing can defeat our best effort to impress more rapidly than an inappropriate facial expression or defensive body language. Our spoken message may be welcoming and appropriate, but a misplaced facial expression or defensive posture can cause spoken words to go unheard. At both ends of the spectrum, a defensive or overly relaxed posture can be off-putting and may communicate an emotion you’re not intending to project. ●● Make appropriate eye contact. If you’re spending more time glancing at your watch, gazing at something past the person you’re speaking with, or simply not making eye contact when the other person is speaking, you run the risk of giving the impression that you’re disinterested or even dishonest. Alternately, never breaking eye contact with the other person can make you seem too intense or even intimidating. ●● Project self-confidence. Self-confidence is generally an appealing quality. A word of caution: Don’t overdo it. Going overboard with confidence can leave others with the impression that you’re arrogant. With a little bit of attention and pre-planning, you can effectively set yourself up to make positive first impressions. It is certainly well worth the investment.

ISTOCK/ YUOAK

s part of his stand-up routine, comedian Chris Rock shares an insightful observation about first impressions. Rock says, “When you’re meeting someone for the first time, you’re not really meeting them, you’re meeting their representative.” Think about it: When we’re introduced to someone, we try to put our best selves out there and do everything possible to make ourselves memorable in a good way. While we all like to make that good first impression, have you ever walked away from meeting someone for the first time wishing you could have a do-over? I know I have. Getting a second chance to make a good impression is not only rare, it’s darn near statistically impossible.

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PARKING SPOTLIGHT FACILITY

SOCIALLY EMBEDDING PARKING By Gabe Mendez

everal design aspirations guide the ongoing evolution of Arizona State University (ASU) as a “new American university” and are integrated in innovative ways to achieve excellence, access, and impact. One of these eight design aspirations is to be socially embedded, meaning ASU connects with communities through mutually beneficial partnerships. In the realm of campus parking and transportation, perhaps no better example of being socially embedded currently exists than that of an upcoming development that will feature a hotel and conference center, retail space, and a residential facility. Situated at the northwest edge of ASU’s Tempe campus, the development will be at the heart of where city and university streets intersect. Providing a “right-size” parking solution in this area of campus—one that meets the parking demands of the nation’s most populous university while serving as a valuable resource for the city—is critical. ASU Parking and Transit Services (PTS) is looking to replace the parking that will be lost to the development as well as build additional parking commensurate with the anticipated growth. PTS’ concept for the new parking

GABE MENDEZ is strategic support manager for Arizona State University Parking and Transportation Services. He can be reached at arnold. mendez@asu.edu.

INTERNATIONAL PARKING INSTITUTE | SEPTEMBER 2016

facility is a self-sufficient, sustainable, multi-modal, and mixed-use parking garage.

Power ASU is a leading university in solar power generation. It’s fitting, then, that PTS is exploring the possibility of installing enough solar panels on the roof of the garage to provide for all of the structure’s electricity needs and to house a battery farm within the garage. Not only will the garage be entirely self-sufficient and power its own lighting, access and revenue control equipment, heating, ventilation, and air conditioning, and emergency systems, but it will also generate electricity for other uses. The power produced by the garage will serve as the power source for electric vehicle (EV) charging stations,

which will be open for the public to use and will power privately owned vehicles, as well as university carts. In an impressive showing of innovation and a tangible way to contribute to the city in which the university resides, the power generated by the facility’s solar panels will also power Tempe’s fixed-rail trolley. The battery farm will also provide overnight and quick-charging options for electric-powered shuttle buses.

Multi-Modal With respect to sustainability, the facility will be designed to meet U.S. Green Building Council (USGBC) guidelines and be a hub for multiple modes of transportation. In addition to the EV charging stations, the garage design elements will include energy-efficient lighting systems and considerations for water management. The garage will be constructed using approved sustainable construction methods, which include construction waste management and use of regional materials and labor, as well as reused, repurposed, and recycled building materials. ASU is a Gold-level Bicycle Friendly University; adding a bicycle component into the garage is an essential part of the parking structure’s design. ASU students and employees who bike to campus will find shower parking.org/tpp

and locker room facilities, as well as bicycle parking accommodations, housed within the walls of the garage. The space set aside for the bicycling amenities also has the potential to house a Cycle Learning Center—a bike shop that provides basic bicycle repair services and instructional classes for cyclists. This type of convenient access to resources will no doubt encourage walking, biking, and skateboarding to campus. A multi-modal garage is key for accomplishing social embeddedness; the more variety offered, the greater numbers of community members that can take advantage of the facility and view it as a neighborhood point of pride. In addition to the bicycling amenities, the garage will include pay-by-cell payment options, a carshare service provider, rideshare, and wayfinding systems. ASU is also talking with the city to determine shared-parking opportunities that will help bolster the city’s economic development opportunities. In its efforts to align transportation development with the university’s design aspiration of social embeddedness, ASU PTS shows its commitment to furthering the university’s goals, as well as making meaningful contributions to the community it serves. We’re looking forward to this groundbreaking new facility—as is our community. SEPTEMBER 2016 | INTERNATIONAL PARKING INSTITUTE

IPI’S ASK THE EXPERTS

What do you think is the biggest or most impactful trend facing the parking industry in the next five years? Vicki Pero

Steve Rebora, RA

Principal

The parking industry is rapidly transitioning from cash-intensive manual processes to automated processes and working with vast amounts of data that are now captured as a result. This trend is evolving the industry workforce toward a more analytical approach that can improve ease of use while increasing profitability.

DESMAN Transportation trends indicate that individuals are leaning away from driving. Ridesharing programs and autonomous vehicles provide more convenient and affordable options, especially in urban areas where more modal options exist. Fewer cars will mean less parkers; our focus will need to turn to revenue enhancement and adaptive re-use of existing facilities.

Irma Henderson, CAPP

Roamy Valera, CAPP

Senior Vice President, Municipal and Institutional Services

Director, Transportation Services

SP+

The erratic weather patterns. The extreme hot temperatures, flash flooding, snow in the South— while these are not unusual in nature, their increased frequency will start to become problematic as we start factoring it into our maintenance and construction schedules.

University of California Riverside

The industry will be challenged and disrupted by our shared economy. Parking assets will have to compete in an environment that is no longer assigned, but shared.

Deborah Hoffmann

Associate Director, Transportation Services Texas A&M University, College Station Improved technology and connected vehicles are likely to have a significant impact on the parking industry. Taking advantage of improved technology plus connected vehicles to help customers manage their trips can have a profound effect on the industry. Consider data from either vehicles and/or smart devices alerting of available parking and routing to the space, payment by phone or app, and using real-time information to help commuters make decisions about multimodal transportation.

Have a question for IPI’s experts? Send it to fernandez@parking.org and watch this space for answers!

INTERNATIONAL PARKING INSTITUTE | SEPTEMBER 2016

The opinions, beliefs, and thoughts expressed by the contributors do not necessarily reflect the opinions and viewpoints of the International Parking Institute or official policies of IPI.

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White House W

hile presidential politics is consuming the news across the U.S. this year, it’s always a focal point of life here in the Washington, D.C., metropolitan area. Many sites around the region serve as venues for presidential speeches, campaign events, and television specials. Here at George Mason University, just outside the District in Northern Virginia, we have become accustomed to hosting many of these high-profile visits, from the president of the United States to presidential candidates and other prominent politicians and government leaders. Most of the visits have similarities when it comes to security, traffic, parking, media, and occupancy codes, yet each has its own nuances based on location, time of day, day of the week, whether classes are in session, and other events that might be occurring at the same time. As with most things that happen on campus, parking and transportation plays a central role or is somehow involved (whether we like it or not!).

How It Starts

ISTOCK / LINTOJA / JOHN M. CHASE

What has often happened is that we get a call from a campaign or the White House about wanting to have an event on campus, often with just a few days’ notice. In addition to the basic logistics

INTERNATIONAL PARKING INSTITUTE | SEPTEMBER 2016

Calling

The unique challenges posed to parking professionals when the president and friends pay a visit. By Josh Cantor

Mum’s the Word

All the hassle didn’t come without a big perk: After the president landed and was whisked away in his waiting motorcade, we had a chance to tour Marine One.

ISTOCK / KORHAN KARACAN

parking.org/tpp

SEPTEMBER 2016 | INTERNATIONAL PARKING INSTITUTE

Presidential and campaign visits pose parking challenges ranging from landing Marine One to parking buses to keeping garages and perimeters clear.

dent center. While the challenges that day were not on the same level as a visit by a sitting president, this event was its own logistical issue based on the limitation of what building doors, sidewalks, and roads we could keep open to funnel the crowd. In classic Bill Clinton form (and I can say that as a former staffer of 1992 and 1996), he refused to leave before he had said hello to everyone and shook everyone’s hands. Well, by the time Clinton left (well past midnight), a snow storm had hit the D.C. area. As many know, folks in D.C. don’t drive well in snow. By the time I headed home around 1:30 a.m., about half the cars were sliding off the roads, offering a stark reminder that I wasn’t in upstate New York anymore. I opted for a hotel room instead of risking sliding off the road unnoticed in the middle of the night. After the 2008 election, as the D.C. region started preparing for the inauguration of all inaugurations, we got a call that the president-elect wanted to deliver a major economics speech at Mason and that this speech would include several governors and several dozen representatives and senators. The speech was scheduled for our Center for the Arts, which seats 2,000, but only the lower section could be used, making tickets scarce. One of my favorite Secret Service moments happened during this event: The original plan was to allow two of the governors to park in the same area as the president-elect. However, one of the governors was running late and arrived too close to Obama’s arrival to allow him and his security detail down the street leading to the venue, which had already been closed off. The governor’s detail, which is made up of state troopers, isn’t used to being told no, and they pleaded to be able to park down the street. Finally, the Secret Service agent

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told the governor, “Sorry, you’re not my governor.” End of discussion. The governor got out and had to walk. In the meantime, we were looking for a few representatives who hadn’t been accounted for. Two weeks later, we, like many in the D.C. region, were part of the inaugural efforts and served as a standby site should there be a mass evacuation from the city. Fortunately, our services were not needed.

When the President Visits During the next few years, we continued to have visits from the president, including the announcement of the post-9/11 GI Bill, where we not only had the president, but also the vice president, secretary of defense, secretary of veterans affairs, and the chairman of the joint chiefs of staff. This event occurred behind one of our parking garages on campus, located near the center of campus. Not only did we have to block and close the roads on either side of the garage, but we also had to close the garage as it was in the bomb-blast perimeter. While these closures were dictated to us by Secret Service, of course some permit holders didn’t care and let us know, although we had arranged for alternate parking. One permit holder yelled that the president should go back to D.C. and leave us alone and then asked who he could talk to about parking since he didn’t like my answer. I pointed to the agent nearby and said, “If that guy in the suit with a gun says it’s OK, it’s OK with me.”

Unique Situations The 2012 election cycle brought multiple presidential visits as Virginia was a battleground state. During the last month of the election, we had two visits from the president and another from candidate Mitt Romney on the day before the election. These campaign visits were considerably larger than past visits we’d hosted. During one of the president’s campaign events, we also had a Disney on Ice event at the on-campus arena, a few hundred yards away. As our luck would have it, the campaign event and Disney on Ice were ending at the same time. Many parents and children weren’t able to

leave the Disney event as traffic was held for the president’s motorcade, which seemed to get larger on each visit, often numbering around 30 or 40 vehicles. While many of the visits were similar in terms of their security and transportation requirements, each always seemed to bring its own unique requests. For one visit, we cleared a parking lot that was used to bring the president and his motorcade in. We had to cover the windows of a residence hall that overlooked the parking lot and then line up 15 buses on a adjacent sidewalk to shield the parking lot from view of an nearby roadway. When asked to handle this request at the last minute, our staff jumped right in without hesitation. Gov. Romney’s event on the day before the election was the first and only time that our campus literally ran out of parking, as we had opened up every garage and lot while having classes on a Monday. We had employed every backup plan for overflow parking we had ever put together and still had hundreds, if not thousands, of people streaming onto campus for class as well as hoping to attend the Romney event. After that event, we realized that as the hosts of the event, which are technically just rentals of our facilities, we are still responsible for the crowd management and the public relations associated with it.

The 2016 Election Season While we had a few presidential visits during President Obama’s second term, the 2016 primary elections brought us a rush of presidential candidate visits in a relatively short time. Last fall, Sen. Bernie Sanders came to campus and while not at the level of a presidential visit, it brought road and parking lot closures and lots of media trucks. Besides just clearing lots and roads, communicating on often short notice with information on where permit holders can park, inevitable changes to shuttle routes, and coordination with various construction projects is all part of the work that parking and transportation undertakes. Last spring brought a rush of more visits from presidential candidates, with visits from Gov. John Kasich and Secretary Hillary Clinton on consecutive days, followed by a second visit from Kasich the following week. One particular highlight was making a space for Virginia Sen. Tim Kaine, who is now a vice presidential candidate, and escorting him into the event venue. While these were not on the same level as the larger events we have often hosted, the campaigns chose smaller venues that required a balance of tight security and the ability to keep the remainder of the buildings open. Not unlike our everyday mission, we had to have a balance of allowing access to those who needed it, including dozens of media vehicles parking.org/tpp

on a small road, while redirecting many everyday users to alternative access points. Another lesson learned for us concerned wayfinding to venues not typically used for public events, especially when parking isn’t convenient. Pedestrian wayfinding from various parking lots and decks was more extensive given that we had a much larger audience that wasn’t as familiar with our campus as most event attendees we host. Many of these lessons learned from hosting high-profile presidential visits carries over to things that we can improve every day, as well as prepares us for emergency planning.

Besides just clearing lots and roads, communicating on often short notice with information on where permit holders can park, inevitable changes to shuttle routes, and coordination with various construction projects is all part of the work that parking and transportation undertakes. In addition to these visits by candidates, we also hosted a live town hall on CNN with President Obama and Anderson Cooper. This was intense—CNN came in and had to build a set where we often hold freshman orientations and awards ceremonies, with multiple semis and multiple satellite trucks. We then had to work with the Secret Service to set up a landing area for Marine One across campus. On the night of the town hall, the weather was raining and foggy. At one point, the decision was made by Secret Service to not have the landing because of the weather, which required the motorcade to head back to the White House. Amazingly, the one-way trip only takes them 20 minutes (they don’t have to stop for traffic lights). Overall, it was a success, with many of us getting the chance to meet Cooper. After these events, my appreciation grows for the challenges the media and the Secret Service must overcome as they move from town to town. I certainly have learned a lot about the needs of satellite trucks, securing perimeters, and crowd control, after closely working with the university police, environmental health and safety department, events management, facilities, media relations, and external partners. The summer was quiet, but George Mason University is ready for the inevitable campaign visits we’ll host this fall, having already spoken to advance teams. Being part of the D.C. metropolitan region, hosting political events is a given, but it’s also exciting and a privilege, even though we might not be thinking that in the midst of it!

JOSH CANTOR is director of parking and transportation at George Mason University. He can be reached at jcantor1@ gmu.edu.

SEPTEMBER 2016 | INTERNATIONAL PARKING INSTITUTE

pens What hap d parking easone rn? when a s s a frontline inte nd ecome planner b Itâ&#x20AC;&#x2122;s half fabulous a (Hint: ious.) half hilar

INTERNATIONAL PARKING INSTITUTE | SEPTEMBER 2016

By Brett Woo d, CAPP, PE

ou know, somet imes it’s just inte resting to hear ceive you. That how other peop ’s how this all st le perar ted—I was sitti of my favorite So ng around with uthwestern park some ing professional came in like a le s when the com ad ball: “You do ment n’t know anythi my good friend ng.” That was th Brandy Stanley, e ed ic t from who was letting fact that I’ve ha me know that de d a 10-year care sp ite the er as a parking of operational ex consultant, she perience left a fe lt m y lack gaping hole in m base. “You wou y resume and kn ldn’t last a day on ow ledge the front lines.” was dropped an And like that, the d accepted. challenge In April 2016, I left my cushy offi ce job as a park as an intern fo ing consultant r the City of La and enlisted s Vegas, Nev., pa course of a grue rking departm ling week, I’d no en t. During the longer be the on on how to impr e making recom ove parking; ra m endations th er, I’d be a part those strategies of the team im and putting my pl em enting theoretical know I didn’t know ledge to the test what to expect . Fr ankly, . Would I surv interesting expe ive? Would th rience? What w is ev en be ould I even lear an n? Turns out, a whole lot! My Exp

erience

During the cour se of the week working with La I served in num s Vegas Parking erous roles an Services, d capacities. Br to a wide spec andy tried to su trum of the diffe bj ect me rent jobs her st organization w aff handle and orks as a cohesi ho w the ve and functio working in adm ning team. Thi inistration, oper s in cl uded ational, enforcem service roles. M ent, maintenan y head was spin ce , and ning the entire Brandy took ov time I was inte er the progra rn ing. m five years ag primary missi o and one of he ons was to cons r olidate all park one organizati ing operations on—a recomm under en da ti on we parkin widely portray g consultants as beneficial to the industry. I’v mendation for e made the reco the vertically mintegrated park so many cities, ing managemen I sometimes fe t in el lik e a broken record that recommen . But seeing dation implem en te d from the othe ified my consta r side solidnt repeating of the phrase. It see how well was gratifying the organizatio to n ran when it heartbeat. Ever worked with ything the staff one did was focuse of the parking d on the missi organization ra on ther than indivi offsetting) goal dual (and som s of various de etimes partments.

parking.org/tpp

SEPTEMBER 2016 | INTERNATIONAL PARKING INSTITUTE

Within this organization, a large number of staff members contribute in various roles and often play way out of position to support the needs of the program. Here are some highlights from my experience with the Las Vegas staff: ●● Administration. I spent the better part of my first day with the administrative staff, learning how they used back-end management systems and various tools to communicate with their customers and manage the large volume of transactions within the program. I learned how the staff actively work to integrate the various technology platforms they use to better handle their workflows. And I learned that most of the administrative staff are going above and beyond their typical roles. An accounting specialist leads the food truck program with great passion; the hearings specialist goes out of her way to communicate to the community through social media to help inform them how to avoid tickets. And they all do this with smiles on their faces and a zest for their jobs that is unparalleled. ●● Technology and Operations. I got to do a ride-along with the parking technology staff, who showed me how

they interact with the parking meter and access-control technology on a daily basis. They showed me how they maintain and service aging equipment, keeping the technology relevant and ensuring a satisfactory customer experience. And I saw firsthand how the camaraderie within this group and their interactions with the larger organization keeps things flowing smoothly between groups. (Oh, and Roll Tide, Matt!) ●● Maintenance. I spent an afternoon with the maintenance team, who showed me around their typical duties and tools of the trade. This is the most recent addition to the holistic parking operation. This duty used to be shared by several other city departments, and the emphasis placed on the parking-related tasks was often minimal. Brandy brought this function inhouse, and the results were instantaneous. The care and passion this group exhibits is infectious, and the parking system shines under their watch. And as the consolidated management of the system caused private parking owners to approach the city about including their facilities in the public system, the enticement to have a full staff maintenance team made that sell

From Our Perspective By Brandy Stanley

It’s funny, I have long felt that too many consultants, equipment vendors, and software developers in this industry on some level really don’t understand what drives their livelihood: parking operations. While it is true that some very successful parking folks didn’t season themselves in the trenches (and Brett Wood, the unpaid intern, is indisputably one of these), I sometimes have trouble trusting them to provide a good product or service. I suppose that is ultimately why I threw down the gauntlet, although in my defense, it was late at night during the Southwest Parking and Transportation Association (SWPTA) annual conference, and there were appropriate beverages on the scene. I really thought Brett would come out of his internship experience with a broad overview and some operational knowledge he could use as a backdrop when developing his recommendations to clients. I knew Brett and our staff would get a kick out of each other during the process, especially when I told them who he is and what he does. They scoffed loudly and immediately determined that nobody would cut him any slack whatsoever during his internship. But we were all also really eager to show off what we do, especially to someone in the industry who already understood on some level why we do what we do.

INTERNATIONAL PARKING INSTITUTE | SEPTEMBER 2016

As Brett will say, he spent a lot of the time “geeking out” on the nuts and bolts of the software systems we use, understanding the municipal code and violations and the reasons we write them, as well as the actual nuts and bolts (we did have to replace the grinder bit he used to try to set himself on fire). But clearly, what really affected him deeply was the commitment, passion, and pride exhibited by every employee in the organization. I’ve thought a lot about what he experienced and why this organization is so extraordinary. Honestly, I believe it boils down to two simple, basic premises: ●● Municipal employees are highly dedicated and responsible individuals who have felt the call to serve the public. They are a special kind of person who, when encouraged to shine and given the opportunity to excel, will take any organization to towering heights. ●● A consolidated parking organization with a clear focus and the autonomy to operate as needed is essential for a holistic and healthy parking system that supports the community rather than hurts it. Towering heights, indeed! Can’t wait to see what comes next. BRANDY STANLEY is parking services manager with the City of Las Vegas.

SHUTTERSTOCK / OJAL

a lot easier. My last task with this group was to help cut down old parking signs with a hand saw. As I’m cutting and talking to Karl about how easy this is, I suddenly sensed the distinct smell of burning flesh. Looking down, I quickly realized I had caught my right-hand glove on fire and my skin was quickly feeling the pain. Needless to say, Brandy retired me from that job immediately. ●● Customer Service. I think I was most frightened going into this role. How in the world do people deal with enraged customers who genuinely feel like they’ve been wronged by a parking ticket? Well, if you are looking for an answer, the City of Las Vegas staff can give you an amazing playbook. I watched for hours as the customer-service staff went through great lengths to resolve situations with the best interest of the customer clearly evident. The staff used every tool at their disposal to solve problems and make sure the customer left satisfied (albeit unhappy in many cases). Where the staff could have simply done their jobs, they went above and beyond to help try and find a solution that might not be completely evident. One of the last cases I saw involved a man who had sold his car 10 years prior but had recently received a late parking ticket notice. The service agent walked him through finding the new owner, getting a bill of sale, and resolving the process. But then, she went into the DMV database on a hunch and found both the car and the next owner and transferred the ticket to the new owner. All she had to do was say, “I’m sorry, sir,” but instead she solved a problem that looked unsolvable. ●● Enforcement. This was my calling. If I couldn’t be a parking consultant, I was meant to be a parking enforcement officer. The rush of working the streets! It was amazing, and every night I went out with Las Vegas’ amazing enforcement staff to find the bad guys—parking offenders! Except it wasn’t anything like that. Sure, we wrote a lot of tickets (35 tickets for about $5,000, but who’s counting?), but these were all legitimate violations in which the need to enforce parking was driven by the desire to provide customer service. Disabled parking violations, overtime limits, parking without a permit, improper registration— we wrote them all. That said, I bet we could have written 100 more tickets that we didn’t because the enforcement officers took the time to help the owners of the vehicles understand their violations and how not to get a ticket or helped people figure out how to pay the meters rather than citing them while they weren’t looking. It was refreshing to see these staff members act as ambassadors for the community, helping make Las Vegas a better place to park (amid the many vices it offers).

What I Learned I really didn’t know what to expect from the adventure and thought it would be great to see people at work parking.org/tpp

The City of Las Vegas has a full-service parking organization in which Brandy has assembled all groups who touch parking under one operation with one vision. Team members have bought in and work within their roles as well as outside of their normal duties to make things great. while people-watching in Las Vegas. But I came away from the experience enriched by the people I worked with and the progress Brandy has made creating an amazing organization. In particular, these themes continued to emerge: ●● The City of Las Vegas has a full-service parking organization in which Brandy has assembled all groups who touch parking under one operation with one vision. Team members have bought in and work within their roles as well as outside of their normal duties to make things great. This makes it so much easier to set and achieve goals within the program. All staff work toward a common theme and can jump into any role because they buy in and believe the mission. ●● The employees take ownership and are given the authority to do their jobs as they see fit. Everyone is also given the tools they need to do their job and support the primary mission of the team. It was beyond comforting to see staff doing all they could to make Downtown Las Vegas a better place to be through parking. ●● The employees are also involved in decision-making, which provides more ownership in their jobs. Staff are given the opportunity to champion special projects, and the pride they take in their work is unparalleled. Brandy runs a tight ship. But it’s a tight ship with a whole lot of captains invested in finding the best solution. ●● Most importantly, customer service is king! Everything Brandy and staff do is focused on the customer, and staff are given the latitude to work with the customer to find the right solution. While customers aren’t always right, they are treated in a way that helps to promote consistent and positive experiences. My main takeaway was that great parking programs are built from the ground up. The staff interacting with customers on a daily basis are the face of the program— their passion for their jobs can really turn an ordinary parking organization into an exceptional one! My week in Las Vegas was amazing, and I came back energized about our ability as an industry to transform the places we work.

BRETT WOOD, CAPP, PE, is a parking and transportation planner at Kimley-Horn and Associates, Inc. He can be reached at brett.wood@kimleyhorn.com.

SEPTEMBER 2016 | INTERNATIONAL PARKING INSTITUTE

By Paul Dillon, CAPP

SAFE

he Federal Motor Carrier Safety Administration (FMCSA), the governing arm concerning commercial transportation regulations, last year collected fines for shuttle infractions in excess of $33 million from different transit agencies around the U.S. We must ensure our shuttle operations remain in compliance or be forced to pay costly monetary penalties, face possible loss of service capacities, or most importantly, allow the probability of injury to increase. Most, if not all, commercial driving regulations aim to encourage safe operations so it is important to be familiar and up to date with these regulations. While the federal and state commercial driving regulations are not a complete guide to minimizing risk, a good place to start for any new transit service is to first review state and local websites along with that of FMCSA. Most regulations and final rulings can be found there, and the site also offers an option to receive important email notifications, which may include new or amending driver and/or operator regulations. Changes New regulations and final rules , including modifications of old regulations, come often. Most recently, FMCSA established a new regulation concerning driver time behind the wheel and mandated adequate rest periods between shifts. Also, new health standards were established for those seeking medical cards. This process included the federal Department of Transportation requiring all medical card providers to complete a comprehensive recertification process, which included establishing new health standard requirements for all commercial drivers. Examiners are now required to evaluate a driverâ&#x20AC;&#x2122;s unhealthy body mass index (BMI) as significant risk factor in maintaining safe operations, based on a recently documented relationship between sleep apnea and elevated BMI. Drivers with this condition typically lose out on continuous sleep during their rest, which could attribute to lower alertness levels during the preceding day. One recent study completed at the University of

INTERNATIONAL PARKING INSTITUTE | SEPTEMBER 2016

Identify Exposures The list of potential or probable shuttle-based losses is extensive, but the most significant issues include

SHUT ISTOCK / SH22

ES Do you know the rules and regulations governing shuttle operations? How to comply and minimize your risk. parking.org/tpp

SEPTEMBER 2016 | INTERNATIONAL PARKING INSTITUTE

drivers who are unfit for duty, shuttles that are not road-worthy, lack of sufficient new-hire and ongoing driver training, malfunctioning/nonworking or missing safety devices, and failing to adhere to federal and state department transportation regulations.

Manage Risk Most large companies will begin with a cashflow analysis after defining their potential loss exposures. This equation allows leaders to measure the potential impact of a loss against the cost of a risk-control measure to minimize or avoid it. While most shuttle contractors are required to obtain a stated minimum level of insurance to operate, operators should be cautious about simply accepting contractual requirements. Instead, operators should diligently evaluate all potential loss variables and base insurance coverage limits around the loss payment they could afford to pay (factoring in potential frequency) before their insurance coverage applies. A very important element to a risk management program is how to handle a loss, which should include a business continuity plan. Post-loss continuity plans will be a playbook to manage the loss event and outline how operators will continue service at the same levels as prior to loss. After establishing the business continuity plan and purchasing the necessary insurance coverage, operators should begin reviewing state and federal regulations pertaining to their local operations. Federal information can be found on the FMCSA website, and state information can found on state department of motor vehicles sites. Most guidelines will vary between states and depend on bus weight, total seat count, and/or travel area, which will ultimately dictate exact regulations that must be followed. These procedures could include daily and weekly drive-time limits, drug and alcohol testing requirements, health screening requirements (medical card), pre-trip inspection requirements, training requirements, accident procedures and reporting, and ongoing motor vehicle record checks.

passes the classroom instruction phase, he or she will typically move into a period of cadetting, which begins with observing another driver behind the wheel for a day or two before behind-the-wheel training under the watch of a seasoned driver. This process could range from a few days up to a few weeks depending on the scope of the operation. After this training is completed, a lead driver or safety manager should administer a road test. A safety manager should then complete quarterly ride-alongs with each driver as part of the ongoing recertification process. Some companies also use a mystery rider program that offers a third-party perspective on driver performance.

Inspections and Maintenance Operations can greatly minimize the probability of a loss by ensuring the fleet remains roadworthy. Inspections should begin with each driver reviewing the previous driverâ&#x20AC;&#x2122;s shift notes along with their documented pretrip inspection worksheet. This process will provide the driver with an overview of any incidents during the previous shift. If a device and/or piece of equipment is noted as deficient, the operator should require a more thorough inspection by a certified mechanic before placing the unit back in service. After the driver reviews the previous shiftâ&#x20AC;&#x2122;s documents, he or she should begin the pre-trip inspection. One crucial step that tends to be overlooked is ensuring the driver wears personal protective equipment during the inspection. This should include at minimum eye protection, gloves, non-skid footwear, and apron. Generic pre-trip inspection forms can be found on the internet, but because most buses vary in their engine component layout, the local management team should design an applicable pre-trip inspection form that complies with regulations. Lastly, routine preventive maintenance should be completed as indicated by the manufacturer. For most operators, service schedules will follow miles covered. However, operations with long idle times should consider service intervals based on in-service hour.

Drive Time Limits Training Successful transit programs all start with thoroughly documented orientation and new-hire training sessions. While most companies use in-house training materials for classroom instruction, others use proven driving-safety programs such as Smith System. Smaller operations can typically complete classroom instruction in a day or two, while larger transit agencies could spend up to five days in formal instruction. During class, drivers are taught safe driving habits, learn about local challenges, and might use a driving simulator to test their acquired skill sets. After the driver

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Federal guidelines state that driversâ&#x20AC;&#x2122; maximum drive time per shift can be no more than 14 hours with at least a minimum 10-hour rest period afterward. Drivers are only allowed to drive 10 continuous hours when rest periods are eight hours or fewer. If a driver is behind the wheel more than 10 hours, a minimum 10-hour rest period must be provided. Drivers can only drive for a maximum of 60 hours within a seven-day period. For most, the allowable drive time hours are more than manageable, and operators should consider eight- to 10-hour shifts with a minimum of 10 hours of rest betweeen to ensure driver fatigue does not present added risk.

In 2016, FMCSA stipulates that a minimum of 25 percent of regulated drivers should be drug tested by certified examiners. Further, 10 percent should also receive alcohol screening. These random tests should be completed on a quarterly or monthly basis.

Drug and Alcohol Testing In 2016, FMCSA stipulates that a minimum of 25 percent of regulated drivers should be drug tested by certified examiners. Further, 10 percent should also receive alcohol screening. These random tests should be completed on a quarterly or monthly basis. Programs should also ensure random testing remains random in nature by periodically changing the testing date and/or process, which could include on- or offsite testing. Organizations should also clearly define their alcohol and drug testing programs and the ramifications of a failed test or no-show. Pre- employment screening should be required as a condition of job placement. Operators may be required to review driving histories and/or screening results from the driver’s previous employer. Typically, this requirement must be completed within the first 30 days of employment.

Health Screening Requirements All commercial operators are required to have a valid medical card issued by a certified medical examiner. A list of certified examiners can be found on the FMCSA website. One good internal policy is to ensure all drivers are aware they must notify management of certain physical and health conditions that might affect their ability to drive a commercial vehicle safely. This could include a change in their overall health and/or a new prescription. One unique approach to combating unfit drivers is to offer health club memberships for drivers, which provides a nice job perk that helps operators keep their workforces safer.

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Motor Vehicle Record Checks Establishing a motor vehicle record (MVR) program in compliance with FMSCA guidelines is extremely vital to risk management. Companies should work with their insurance carriers and establish point thresholds that trigger internal progressive disciplinary actions, driver suspensions, and/or driver disqualification. FMSCA dictates that all drivers’ histories be verified annually at a minimum. Potential drivers’ records should be verified for moving violations before hire. All drivers should also be required to immediately notify their employers of personal (off-the-job) traffic-related convictions. However, most would agree a lot can happen in a year, so companies should complete MVRs quarterly. A good rule of thumb is to track all driver’s license expiration dates, mainly to serve as a friendly reminder for staff to check records. parking.org/tpp

Camera Video Systems On-board safety devices such as video cameras provide operators a significant tool to minimize loss. Most importantly, camera systems also help to identify liability during a potential incident. These safety devices also allow organizations to review a driver’s performance, possibly preventing loss in the future. Cameras also serve to provide an overall perception of safety for riders. Most systems provide a plethora of safety features that track speed, braking, and impact. Lastly, cameras can also encourage proper behavior for riders, too.

Monitoring Results After establishing goals within each area for loss potential, organizations should continually monitor results and identify trends. One typical approach is to benchmark goals against other operations or institutions that provide similar services. These areas could include traffic violations, accidents, accident with injuries, non-fault accidents, near misses, and rider accident/injury safety reports. If trends begin to form within these monitored areas, organizations should carefully evaluate a response to minimize and/or avoid the loss. Response plans could include revising operating procedures, revising safety training programs, or increasing the frequency of ongoing safety training. Risk can be classified or defined in many ways, but most insurers classify shuttle operations as pure risk, meaning the potential outcomes of shuttle operations either result in a loss or no loss for the insurer. For operators, this classification implies insurers anticipate most operations will limit systematic losses. Simply put, insurers believe most operations will have successful risk management techniques and/or programs that minimize frequency and/or the severity of losses. Maintaining safe shuttle operations, with minimal losses requires a multifaceted approach—one that can be started by keeping the processes and procedures listed above in mind while developing your own risk management program.

PAUL DILLON, CAPP, is a senior project manager for Republic Parking System. He can be reached at pdillon@ republicparking.com.

SEPTEMBER 2016 | INTERNATIONAL PARKING INSTITUTE

One way to deal with the unpredictable costs of winter weather. By Shane Belvin

INTERNATIONAL PARKING INSTITUTE | SEPTEMBER 2016

elieve it or not, snow and ice are right around the corner. The volatility of the past several winters, from mild temperatures to record snowfall, has complicated the already difficult task of budgeting during the winter months. This can directly affect the bottom line of both leased and owned parking facilities by keeping lots empty and increasing snow removal costs. For managed properties, it can stress margins and damage client relationships. The uncertainty of weather ensures that the only thing definite about snow-related costs is that they will be unpredictable. You can analyze forecasts (what does El Niño mean?), read the Farmers, Almanac, use last year’s expenditures as a placeholder, or just throw a dart at a board. A fixed, seasonal rate may help, but you still have risk in both high and low snow years. During seasons with below-average snowfall, you are paying for a service that isn’t being provided. In high-snow seasons, some vendors might skimp on service to manage their own margins. These costs are independent of the weather’s effect on customer behavior, which negatively affects revenue. Tools exist that can mitigate this seasonal risk. Coupled with using vendor management and RFP best practices, these financial instruments can effectively cap a variable expense. This allows both tenants and parking service providers to better manage their costs, revenue, and capital structure. These financial tools utilize weather options or derivatives. Hedging your snow removal costs will allow you to cap your snow removal expenses without sacrificing service.

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OPINION

parking.org/tpp

SEPTEMBER 2016 | INTERNATIONAL PARKING INSTITUTE

How It Works Weather options act in a similar way to insurance but differ in two key aspects: ●● Unlike the long process of collecting on an insurance claim, you will receive payment 30 days from the end of the winter season. ●● The payout is not determined by the costs you incur at your specific location. Instead, you are paid based on the amount of snow at an agreed-upon location. This eliminates the need for a long claims process and minimizes the administrative burden. These products have been around for decades and have been widely adopted by the energy and agriculture sectors. Oil and gas companies can protect themselves against the negative effects of a warm winter, and utilities can save themselves from a decrease in electricity usage in cool summers. Agriculture can protect itself from instances of extreme temperature or precipitation. Following is an overview of the weather derivatives market, a basic explanation of the product’s mechanics, and some ways it may benefit the parking industry.

History of Weather Derivatives The weather market is rooted in the energy industry and began around the same time as deregulation in the U.S. Energy providers always knew that variability in the weather was probably the largest factor affecting energy consumption. However, these companies were able to absorb the ups and downs of the market because they were operating as monopolies. This provided great financial stability for the energy companies with minimal financial risk. At the time of deregulation, the various entities in the process of producing, marketing, and delivering energy to U.S. households and businesses were forced to confront weather as a significant risk to their bottom line. The first participants in the market—energy traders such as Koch Industries and Aquila—created and executed the first weather derivative transactions in 1997. The first deals were all structured as protection

against warmer- or cooler-than-average weather in specific regions for the winter or summer seasons. The early market participants saw weather derivatives as an opportunity to hedge inherent weather exposure in their core assets and a new risk management product to offer to regional utilities. The weather derivatives market has since expanded to the agriculture market and beyond. Bill Windle, managing director of Munich Re and long-time participant in the weather options market, has experienced this growth firsthand. He observes, “The weather derivatives industry has grown considerably in recent years. When I first started, we spent most of our time and effort helping those in the energy and agriculture industries mitigate the impact that weather had on their businesses. In recent years, we’ve helped everyone from real estate to municipalities manage their weather risk. I like to think that we are helping people take some of the worry out of their budgets.”

Anatomy of a Weather Derivative Weather derivatives exist primarily in the private or overthe-counter market. This just means the trades are not conducted on exchanges such as the New York Stock Exchange or the Chicago Mercantile Exchange. While the transactions are not completed on exchanges, they are still regulated by the National Futures Association and the Financial Industry Regulatory Authority. The transactions are executed with one-to-one agreements with the underwriter, or person taking the opposite position on the trade. In the weather derivatives market, these underwriters are large, highly regulated, international insurance and reinsurance companies, such as Munich Re, Swiss Re, and Nephila Capital. There are two primary references that need to be identified before using a weather option to manage your snow removal costs: quantifying the impact of an inch of snow for your location and identifying when you want the option to start paying you. Once that has been completed, determining the other components of the

Reference Weather Station

All contracts are settled based on a measurement of weather at a particular weather station. These stations are operated and monitored by the NOAA, a thrid-party government entity.

Index (Weather Statistic)

This is the measure of the weather that will define the payout of the weather derivative contract. The statistic most applicable to snow removal is inches of snow at the closest weather station.

Term (Timeframe)

Contracts have a defined start and end date that define the period that the weather statistic is calculated. The most common term for winter season contracts is Nov. 1 through March 31.

Strike (Trigger)

A specific amount of snowfall is identified that determines the point that you would like the option to begin paying. Businesses will define this measurement based on risk appetite and strategy.

Payout

The contract will have a defined payment that mirrors the expenses that your locations endure as a result of snowfall. The payout will occur as a function of snowfall above or below the defined trigger.

Premium

The buyer of a weather option pays a premium to the seller that is typically 10 to 20 percent of the overall value of the contract. This may vary substantially depending on risk profile.

Example Contract Structure

An example of a trade to mitigate snow removal costs in Baltimore, Md., would be: payout of $10,000 per inch of snow at BWI Airport for every inch above 20'' between Nov. 1 and March 31.

INTERNATIONAL PARKING INSTITUTE | SEPTEMBER 2016

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Table 1

Figure Figure 11

Expenses

Snow Removal Expenses

Expenses in Avg Snow Year

Average Annual Snowfall

Inches of Snow for a Season

Figure Figure 22 Option Payout w/ Avg Strike

Snow removal expenses increase with snowfall and are highly variable on a year-to-year basis. The red line in Figure 1 represents the increase in snow removal costs as the seasonal snowfall rises. These expenses are usually recognized at the property level and can severely damage annual budgets. To offset snow removal expenses in years with high snowfall, a call option is purchased. The blue line in Figure 2 represents the payout of the option as the snowfall total for the season increases. In this example, the option has a strike at the average snow amount and pays a pre-determined and increasing amount for every inch over that strike. In Figure 3 the hedge payout and the increasing expenses are layered together. You can see that the cost of the hedge, or premium, creates a slight increase in expenses in low snow years. However, the payout offsets the above-average expenses when the option is in the money. Figure 4 illustrates the resulting budget predictability as a result of the hedge. Expenses are capped at a predictable value that is slightly above the historical annual average. This cap still allows for positive budget

Option Payout

Figure Figure 33 Layering the Hedge Into Budget Expenses w/o Hedge

transaction (weather station, index, term, strike, payout, and premium) is relatively straightforward. Table 1 defines the factors required to enter a hedging agreement. After the agreement is entered, the premium is paid to the underwriter. At the end of the agreed-upon term (in this example: March 31), if the snowfall for the identified weather station is above the strike amount, the option is considered â&#x20AC;&#x153;in the money.â&#x20AC;? This means that you will receive the payout that corresponds to the incremental amount identified in your contract. Using the sample contract from Table 1, the payout would be $200,000 in the event that it snowed 40 inches at Baltimore/Washington International Thurgood Marshall Airport. (40 inches-20 inches = 20 inches; 20 inches x $10,000 = $200,000).

Mechanics We will now walk through a step-by-step graphical illustration of the effect hedging against snowfall can have on your budget. For simplicity, we will address snow removal costs only, not lost revenue. parking.org/tpp

Hedge Premium

Budgeted Expenses w/ Hedge

Inches of Snow for a Season

Figure Figure 44 Variable Expenses are Capped in Budget

Expenses

Inches of Snow for a Season

Expenses

Annual Average

Average Annual Snowfall

Inches of Snow for a Season

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Figure 5

Snow Removal Expenses

$160,000 $140,000

Unhedged Expense Net Expense

$120,000 $100,000 $80,000 $60,000 $40,000 $20,000 $0 '20

Figure 5

'40

Seasonal Snowfall (in)

variances in low-snow years, allowing you to come in under budget while de-risking your parking portfolio.

Case Study Now that we have gone through the anatomy of a weather hedge, letâ&#x20AC;&#x2122;s look at an actual example of weather options being used to manage snow removal expenses. This location is a class A office building located in Elgin, Ill. The average seasonal snowfall for the location is 40 inches, with an average snow removal expense of roughly $80,000. The property manager, with the help of an adviser, chose a hedge that paid out $2,500 per inch for every inch above 40 inches. The premium for this transaction was roughly $18,000. As you can see in Figure 5, the snow removal expenses in the average year are increased by the amount of the option premium. It is also worth noting that the net expense (the costs of snowplowing, plus the cost of the hedge, minus the option payout) ended up actually being less in the historically high, 80-inch, snow season.

Possible Effects

SHANE BELVIN is managing director of Nobel Weather Associates. He can be reached at shane@ nobelweather.com.

Outside of budget certainty and cost savings, there are a number of additional benefits that can come from removing the volatility of weather. Many parking service providers choose to pass winter maintenance costs directly through to their clients. As clients continue to look toward bundled services, synthetically fixing snow removal costs may allow managers to add services to their scope of work without risking margins.

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'80

Additionally, any opportunity to help clients (owners, municipalities, investors) save money might lead to longer contract terms and stickier relationships. It can also allow vendors to remain profitable and provide quality service rather than losing money in high-snow years. Lastly, we must think about how weather affects revenue, not just expenses. The examples used here have been largely applicable to parking lots. However, numerous locations have had their revenue affected by the rough winter of 2014-15 or the East Coast blizzard of 2016. Even if you are operating garage locations, you were likely affected if you operate around a leisure or tourist location. As with all financial instruments, you must always ensure that you understand all the risks and benefits related to weather options. This overview hopes to provide those in the parking sector with information that may be useful in analyzing their weather-related financial risks and understand that there are products out there designed to mitigate those risks. The information herein should not be construed or interpreted as recommending any investment in any particular product, instrument, or security and should not be relied on as the sole source of information upon which to base an investment decision. We recommend that you always do your homework to understand the needs and health of your business before deciding what financial programs are best for you. As we look toward the 2016-17 winter, there might be a few tools out there that can help make the process a little less uncertain and a lot more bearable.

Did You Know Parking & Transportation * Make Up 41% of Non-Aeronautical Revenue?

Turn it into Profit! Most airports today face competitive pressures and reduced revenues from airlines. It’s a constant challenge to make up for this lost income. One of the most effective ways is to expand non-aeronautical revenue sources. Since the travel experience begins in your parking lot, it’s a great place to start. Parking and transportation provide huge untapped potential to enhance travel satisfaction and maximize non-aeronautical revenue – all at the same time. Learn about the latest parking trends you can capitalize on! View article at abm.com/airportparking. For immediate consultation, call us at 866.638.3043. © 2016 ABM Industries Inc.

ON Mobile payments gain momentum in the parking industry. By Michael Hughes

INTERNATIONAL PARKING INSTITUTE | SEPTEMBER 2016

THE

he parking industry has greatly evolved in recent years with the introduction of new and better

technologies. Even well into the 1990s, some parking garages used cigar boxes to accept payments—consumers simply dropped cash into the box and parked their vehicles. But today paints a different picture with countless options available to consumers looking for a convenient way to find and pay for a parking spot. In a world of on-demand services through the use of apps, drivers can quickly find a parking spot and pre-pay to reserve it with the click of a button. Some mobile apps allow consumers to pay for a parking meter and refill the meter remotely, without ever needing to revisit the physical space where a car is parked. Indeed, today’s consumer has come to expect convenience and efficiency in every aspect of his or her life, including how and where he or she parks a vehicle. The Opportunity Mobile technology is a significant driver of this shift and increasingly popular among parking providers. However, consumers have been slow to adopt mobile payments. In North America, 52 percent are extremely aware of mobile payments, but only 18

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percent are using them on a regular basis, according

GO parking.org/tpp

SEPTEMBER 2016 | INTERNATIONAL PARKING INSTITUTE

An added layer of security that operators can implement is end-to-end encryption, ensuring that clear text account data are never released into the merchant’s environment. For example, the Visa Digital Enablement program provides Visa issuers with streamlined access to its token service and to future wallet providers of the issuer’s choice without the need to directly contract with them. This will work to minimize the risk of fraudulent use of accounts if the device or account is compromised. In Canada, 75 percent of major retailers accept contactless payments compared to fewer than 2 percent in the U.S. This is in large part because Canada rolled out chip cards and contactless payments concurrently, allowing consumers to adopt the technologies much more quickly. The mass adoption of mobile north of the border is indicative of the tremendous growth the U.S. can anticipate to experience when more merchants implement EMV and NFC-capable terminals.

Why Mobile Matters

MICHAEL HUGHES is manager, North American strategic partner sales at Moneris Solutions. He can be reached at michael.hughes@ moneris.com.

Currently, there are a variety of mobile payments options coming to market at once—Apple Pay, Samsung Pay, Google Wallet—and while it’s unclear which industry player will come out on top, it’s a matter of time before mobile payments become second nature. There are several benefits to consider when contemplating launching mobile payments in markets that haven’t yet: ●● Increased convenience. Many garages require a customer to pay at a separate terminal located in a vestibule to get a ticket confirming payment. From there, the customer can return to his or her vehicle and exit the garage using the ticket to open the gate. With the ability to accept credit cards and mobile payments

INTERNATIONAL PARKING INSTITUTE | SEPTEMBER 2016

right at the point of exit, customers are able to remove an extra step and immediately pay at the gate, drive, and go. With the tap of a smartphone and no signature required, mobile provides a convenient and efficient way to pay. This is a strategic advantage for operators in a sector in which customer turnaround is high, time is at a premium, and lines can build quickly. While the time and cost it takes to implement mobile contactless technologies is significant, those who make the switch to mobile will be ahead of the curve. ●● Build customer loyalty. Starbucks is a perfect example of a company that is leveraging mobile to expand its customer base and increase foot traffic in its stores. With the wave of a smartphone, customers are able to quickly pay for their latte at the checkout counter. The mobile app also allows users to order ahead of time, reducing wait times and lines. Further, customers continue using the app because they have the opportunity to earn incentives, such as discounts or free coffees. The app has been such an effective sales tool that in its first fiscal quarter of 2015, the company said it had more than 13 million mobile users in the U.S., up from 12 million reported in October. Parking operators have a similar opportunity and can use apps to build a loyal following of customers. ●● Boost your bottom line. As more consumers adjust to using an NFC-enabled mobile device, it will begin to be the preferred method of payment due to its many advantages. But what about advantages to the parking operator? More frequent use creates a top-of-wallet card for everyday purchases, and according to a MasterCard study, researchers found a clear correlation between contactless adoption and preference for a particular card, demonstrating that a contactless payments solution may help drive top-of-wallet behavior. Research also shows that consumers spend more using contactless cards, which could ultimately increase revenues. ●● Make every transaction more secure. Together, tokenization and mobile wallets offer consumers added protection from exposed sensitive card data. Point-to-point contactless applications remove parking operators from PCI/PA-DSS scope and help to reduce the risk of a breach or fraudulent charge. ●● Attract tourists. With global interoperability, NFC- enabled mobile devices can benefit frequent travelers, who can use familiar capabilities in a foreign city. This too will help to drive a higher spend and generate more sales. Mobile payments may still be slow to catch on in the U.S., but the recent EMV liability shift is sure to transform the way consumers pay across industries. If parking operators want to be able to stay ahead of competition and demonstrate to customers that they’re adapting to the latest technologies, mobile payment solutions are an option to consider.

IPI IN ACTION IPI CONFERENCE & EXPO

TOOT YOUR OWN HORN By Kathleen Federici, MEd

When developing Conference education sessions, our goal is to provide a program that meets the educational needs of attendees presented by speakers of the highest quality who represent the diversity of the IPI membership.

A Different Take The Conference Program Committee is looking for speakers to submit something a little different this year than they have in the past. This year, committee members are looking for proposals that appeal to all types of adult learners. In order to offer the best educational experience for Conference participants, IPI will move away from the traditional lecture-based session to a more participant-based format.

Engaging Attendees

KATHLEEN FEDERICI, MEd, is IPI’s director of professional development. She can be reached at federici@parking.org.

Before you submit your proposal, please think about various ways to make your presentation engaging and interactive for participants. Some ideas on how to engage your participants include but are not limited to: ●● Including video clips of fewer than five minutes in your PowerPoint presentation. ●● Incorporating discussions and lessons learned from the audience. ●● Allowing for 10 minutes of question-and-answer time at the end or building that time in throughout your presentation. ●● Creating an opening for participants to dialogue about your subject. ●● Drawing the audience into your topic at the beginning so they stay tuned in to it and stay with you for the entire 60-minute session time. ●● Showing your audience through scenarios, graphics, stories, or case studies how to achieve the objectives of your presentation. ●● Begining with a question the audience wants answered and compiling various answers throughout the session.

Choosing Sessions The Conference Program Committee has the arduous task and responsibility to read and score each submission IPI receives. The selection process is highly competi-

INTERNATIONAL PARKING INSTITUTE | SEPTEMBER 2016

tive, and all proposals undergo a blind peer review by committee members. The rubric the Conference Program Committee uses to score includes the following criteria: ●● Overall quality of submission content. ●● Well-defined educational objectives. ●● Relevancy of content to the parking profession. ●● Presentation skill and experience of the proposed speaker(s). ●● Topic and content applicability to a broad audience. ●● Use of adult learning theories during the session. If you are not in the education profession and want to submit the best possible presentation, including adult learning theory characteristics, some ways to include them are to: ●● Actively involve participants in the learning process. ●● Encourage participants to connect their past learning and professional experiences to their current activities. ●● Engage participants in the relevance of the session by using real-life scenarios and situations so the audience can relate to your topic. ●● Ensure your objectives are aligned to the goal of your presentation. ●● Identify appropriate ways to allow participants to use what you are teaching in everyday life. ●● Use discussions to facilitate learning. Bear in mind that all education sessions seek to educate participants and not promote or commercialize any specific products or services. Each speaker must agree to IPI’s No Self-Promotion Policy. If you are a supplier of products or services, please ensure your session content is based on a relevant topic, case study, concept, or idea, and not your products, services, or proprietary information. Exhibit space and Tech Talks forums are available for all promotional activity. With all of these fantastic changes to the participant experience coupled with the greatness of New Orleans, maybe the question should be, “Is New Orleans ready for us?” Let’s give New Orleans a show to remember! The call for speakers closes on Wednesday, Sept. 28, at 7 p.m. EDT. To access the call for speaker submission forms, visit parking.org. For questions regarding the call, email federici@parking.org.

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“A

re you ready for New Orleans?” It is always such an exciting time for IPI when the call for presentations opens. The Conference Program Committee is ready and waiting to read and score your education session proposals.

STATE & REGIONAL SPOTLIGHT CALIFORNIA PUBLIC PARKING ASSOCIATION

THE CALIFORNIA PUBLIC PARKING ASSOCIATION By Charles Kindred II

he California Public Parking Association (CPPA) continues to serve its West Coast members and the surrounding parking industry through events and resources.

The association held the 2015 CPPA Annual Conference & Tradeshow Nov. 4–6, in Oakland, Calif., at the Oakland Marriott Center City Hotel. This was our 32nd annual conference, and the conference theme was “To Park or Not to Park: Striking a Balance.” With the scarcity of parking in many cities and universities throughout the state, a balance between providing adequate parking and utilizing alternative transportation needs to be developed. What better place to have this theme than in the Bay Area, which has assembled a great alternative to driving with the BART and Muni Transit Systems.

Conference Highlights The conference kicked off with CPPA’s Annual Golf Tournament at the Monarch Bay Golf Club. All proceeds were donated to the Wounded Warrior Project. The keynote speaker was Stuart K. Robinson, a motivational speaker and author who has inspired audiences around the world with his “New Rules of Thinking.” During many years in the entertainment industry, Robinson has also appeared in movies, TV shows, and more than 100 commercials. Robinson’s powerful message carries into his role as CEO and co-owner of one of the top talent agencies in Hollywood, where he

INTERNATIONAL PARKING INSTITUTE | SEPTEMBER 2016

is also widely regarded as one of the most sought-after acting instructors/career coaches in the industry. He also serves as executive vice president, creative/brand extension, for My Gym Enterprises. Robinson inspired us with his presentation, “Pave Your Way to Success with New Rules of Thinking.”

Tradeshow and Traning The tradeshow floor featured more than 50 exhibitors from the U.S. and Canada offering attendees an opportunity to see and touch the latest technologies and services that are available in the parking industry today. The conference featured numerous training sessions distributed among management, frontline, and innovation tracks, including: ●● Disabled Placard DMV Presentation. ●● Executing a One-day Transportation Plan for 38,000. ●● Parking Meter Collections, Counting, and Reconciliation Process. ●● Life without a Parking Structure. ●● How to Engage and Define Your Stakeholders. ●● Making Smart Parking a Part of Intelligent Transportation Systems. ●● To Charge or Not to Charge: Transit Parking Case Studies.

Awards The highlight of the conference was our Annual Awards Luncheon. The award recipients were:

Parking Professional of the Year Carmen Gachupin, CSU-Los Angeles

President’s Award

Cindy Campbell, IPI Kirk Strassman, Xerox

Parking Program of the Year UCLA Transportation

Parking Professional Merit Award Sharon Cramer, City of Sacramento Jayme Hunter, CSU-Sacramento George Aguilar, UC Riverside Alfredo Orozco, CSU-Sacramento Cynthia Wade, UC San San Diego

On behalf of the California Public Parking Association, I cordially invite you to attend our 2016 Annual Conference and Trade Show, Nov. 2–4 in Anaheim, Calif. For more information please visit cppaparking.org/events/ conference.

CHARLES KINDRED II is a parking professional with over 20 years of experience in our industry and a former member of the Board of Directors with CPPA. parking.org/tpp

SEPTEMBER 2016 | INTERNATIONAL PARKING INSTITUTE

COMMUNITY DIGEST

TIMOTHY HAAHS RECEIVES ELLIS ISLAND MEDAL OF HONOR

imothy Haahs was among the 100 Americans who received the 2016 Ellis Island Medals of Honor from the National Ethnic Coalition of Organizations (NECO). The evening included a ceremony honoring distinguished Americans, Joint Service Color Guard, the West Point Band, performers and dancers in native costumes, and a gala dinner in the historic Ellis Island Great Hall in New York City. Past medalists include six U.S. Presidents, one foreign president, Nobel Prize winners and leaders of industry, education, the arts, sports, and government. Haahs is president of Timothy Haahs & Associates, Inc., a Philadelphia-based architectural and engineering firm that he founded in 1994, after he was fully recovered from a heart transplant. He and his employees live out the company mission statement, “We exist to help those in need,” on a daily basis.

The company hosts and attends a variety of events to raise money for several charities and organizations. The Ellis Island Medals of Honor embody the spirit of America in their celebration of patriotism, tolerance, brotherhood, and diversity. The medal recognizes individuals who have made it their mission to share with those less fortunate their wealth of knowledge, indomitable courage, boundless compassion, unique talents and selfless generosity, all while maintaining the traditions of their ethnic heritage as they uphold the ideals and spirit of America. Haahs also serves as founding pastor of Calvary Vision Church, vice-chair of the trustees of the Biblical Theological Seminary, and as a board member for JAMA (provides leadership training for youth and empowers them to make a difference), the Philip Jaisohn

Foundation (medical and social programs), and the Einstein Healthcare Network, and he is a former member of the IPI Board of Directors. His most recent accomplishment is his bestselling book, titled “P31, Bible Based Business.”

VeriPark Introduces New Counting Technology VeriPark launched an advanced vehicle counting technology that can be integrated with SWARCO and third-party variable message signs to better direct traffic through busy town centers. Data is securely transmitted by VeriPark’s new system via the cloud to the VMS to give drivers up-to-date and accurate information on the availability of car parking spaces, helping municipalities improve traffic flow, reduce congestion, and minimize pollution and journey times. Andy Hiddleston, general manager at VeriPark, says that car parks located within a local jurisdiction typically rely on an onsite computer or server to receive and transmit information, but these can be costly to install and maintain. “VeriPark’s solution, which consists of loop counting detection at car parks’ entrances and exits, removes the need for onsite hardware,” he explains. “Data is transmitted to a centralized and offsite cloud-based server hosted by VeriPark. The data is standardized into urban traffic management control format, the technical framework used by local councils, before transmission back to the relevant council for uploading onto VMS.” Hiddleston says that that VeriPark’s new system will help local economies. “By providing a solution that will positively affect the flow of traffic in busy towns, improve the driver experience, and relieve congestion, we can help local authorities make their town centers more attractive to visitors.” VeriPark is a brand of the SWARCO Group.

INTERNATIONAL PARKING INSTITUTE | SEPTEMBER 2016

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COMMUNITY DIGEST

EVOLT TO INSTALL EV CHARGE POINTS Evolt, the electric vehicle (EV) charge point supplier, has been selected by the Energy Saving Trust Limited (EST) as one of the companies to provide EV charging solutions on a new Scotland-wide framework agreement. The new framework includes the right to tender, be selected, or quote for the installation of rapid commercial and domestic charging units on the mainland and in the Highlands and islands. The announcement follows a full tender and is effective immediately to an initial expiry date of December 2018. Having established itself as a significant player on the Scottish EV charge point supplier market during the past five years, Evolt has supplied in excess of 1,100 charging points to 24 local councils and many private businesses in Scotland. Justin Meyer, general manager at Evolt, says the company’s commercial charge points’ reliability was a key factor in being selected for the new framework. “Our equipment is installed in both urban and rural environments, including on remote islands such as the Shetlands, and has helped to drive forward Scotland’s sustainability agenda over the past five years. As a part of the new framework agreement, we remain in a strong position to encourage and facilitate the ever-increasing take up of EVs in Scotland,” he says.

Included in the 1,100 Evolt charge points installed in Scotland are 85 Evolt Rapid chargers. Each unit can efficiently charge two EVs to 80 percent of their battery life within 30 minutes through a 50Kw DC and 43Kw AC outlet. Meyer adds that the units are user-friendly and tamper-proof, offer simultaneous charging functionality on both fast and rapid-charge points, and contain a built-in 3G communications modem enabling remote monitoring of the charging process and charging data collection. “This functionality enhances our strong reputation for offering a high-quality charging solution that is backed up by an efficient and effective service support,” he says.

HUB PARKING TECHNOLOGY RECEIVES PCI REPORT ON COMPLIANCE HUB Parking Technology USA, Inc., received its PCI Report on Compliance earlier this year. Although obtaining an ROC is not required for a service provider, achieving this level of security for the company’s customer support network illustrates the high commitment level HUB Parking Technology places on protecting its clients’ data. HUB Parking Technology does not store, process, and/or transmit cardholder data within the HUB Customer Support Network. Its customer support technicians must sometimes

access HUB customer cardholder data environments in order to perform troubleshooting and maintenance functions for HUB Parking-provided terminals located at the client environments. The result of the Attestation of Compliance for Onsite Assessments-Service Providers, which declares the results of the service provider’s assessment with the Payment Card Industry Data Security Standard Requirements and Security Assessment Procedures (PCI DSS) is:

INTERNATIONAL PARKING INSTITUTE | SEPTEMBER 2016

“All sections of the PCI DSS ROC are complete, all questions answered affirmatively, resulting in an overall compliant rating; thereby HUB Parking has demonstrated full compliance with the PCI DSS.”

N LA 2017 IPI CONFERENCE & EXPO • MAY 21-24 • NEW ORLEANS, LA

NETWORKING

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OPPORTUNITIES

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Save the Date May 21-24, 2017

Exhibit Sales Open September 9 Early-bird Registration Opens October 21

This is the “don’t miss” parking industry event of the year. More than 3,500 attendees from around the globe gather for four exciting days of unique experiences, networking events, and professional development opportunities.

IPIConference.parking.org/2017

COMMUNITY DIGEST

WMH CORPORATION WELCOMES DAN COLLEN, PE WMH Corporation, a specialist in transportation infrastructure design, is pleased to welcome Dan Collen, PE, as a senior consultant. He brings more than 35 years of experience in transportation design and planning to the WMH team. Before joining WMH, Collen spent his career at the Santa Clara County Roads and Airport Department. He gained a unique and comprehensive perspective over all phases of transportation development and design in the Bay Area, beginning his professional journey as a junior civil engineer in the county in 1980 and retiring as deputy director of the infrastructure development divi-

sion in 2015. He left behind a legacy of professional achievements and major infrastructure developments. While serving as deputy director, Collen led the Capital Projects Program, operated the county’s traffic signals, and administered traffic engineering, planning, land development coordination and permitting, streetlights, surveying, construction inspection, and project engineering in the specialty areas of bridges, highways, and traffic signals. “Dan brings tremendous depth to our operation and supports us in strategic decisions that have contributed to our success,” says William Hadaya,

president of WMH Corporation. “Our clients will receive significant, immediate value, and we will be better positioned to compete for major, complex projects across a diverse range of end markets and geographic regions.” Collen led the initiative for pedestrian adaptive signal operations and predictive traffic signals operation. He looks forward to continuing inter-agency coordination and collaboration with the contacts he has enjoyed working with over the years and to embracing the newest emerging technologies in traffic signal operations and ITS infrastructure supporting autonomous vehicles.

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SMARKING AND CITIZENS PARKING’S ICON DIVISION HOLDINGS ANNOUNCE PARTNERSHIP their laptops or mobile devices,” says Wen Sang, CEO of Smarking. “Manhattan is one of the most energetic and fast-paced places in the world. Parking demand here mirrors the vibrancy of the city—always intense but in new and exciting ways,” says Jerry Skillet, CEO of Citizens Parking, Inc. “We plan to leverage Smarking’s analytics platform to better understand the behavior of our customers and ensure that our services are tailored to meet the dynamic needs of our client base.” “We are thrilled to be working with Jerry and his team in New York City,” says Diego Torres-Palma, director of growth at Smarking. “Our primary goal here at Smarking is to help our clients and partners stay ahead of the market and achieve long-term success by bringing data analytics technology into their organizations. We are truly excited to see what Citizen’s smart and passionate team can accomplish with our platform.”

Smarking, Inc., and Citizens Parking’s Icon division announced an official partnership. Through this partnership, Icon plans to harness the power of Smarking’s groundbreaking data analytics platform to deliver insight and operational analytics to its entire portfolio of more than 300 parking facilities in New York Citys’s most high- profile business districts. Spun out of MIT in 2013, Smarking has developed a first-of-its-kind business intelligence platform that enables parking professionals to make business decisions 10 to 20 times faster than industry standard. “Our partners are saving hundreds of hours throughout the year by automating the way they compile data. Smarking is drastically reducing the laborious process of exporting Excel reports and cataloging emails to understand operations data. Parking executives and portfolio managers can now monitor and optimize their business processes with actionable real-time data from

IPI AWARDS OPEN IN AUGUST THIS YEAR NEW: (and close in November)

Awards for Parking Design, Sustainability, and Operations

Professional Recognition Awards

Parking Matters® Marketing & Communications Awards

2017 Awards Open for Entries August 15, 2016 and Close November 18, 2016

Awards ceremonies at the 2017 IPI Conference & Expo New Orleans, May 21-24, 2017 For more information, contact Lauri Chudoba | 571.699.3011 | chudoba@parking.org

parking.org/tpp

SEPTEMBER 2016 | INTERNATIONAL PARKING INSTITUTE

COMMUNITY DIGEST

PayByPhone Enables Apple Pay, Launches App PayByPhone announced that its current and new users can use Apple Pay to make easy, secure, and private parking payments across the U.S. and Canada via its iOS app. PayByPhone is also unveiling a new look and feel for its market-leading app that includes location-aware imagery, personal reminders, and smart notices. The new app offers a personalized and adaptive experience for the urban driver. The PayByPhone app enables users to authorize payment for parking securely across 300 cities globally. Within the U.S. and Canada, users now have the option to select Apple Pay as a default form of payment within the app along with the current options of securely stored credit cards. “Apple Pay extends PayByPhone’s lead on secure payment options and overall fraud prevention,” explains Kush Parikh, president and CEO of PayByPhone. “With Touch ID and privacy protection for users, Apple Pay provides extremely high payment security for our consumers that’s quick and easy.”

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INTERNATIONAL PARKING INSTITUTE | SEPTEMBER 2016

Complementing Apple Pay, PayByPhone’s new location-aware services include some of the following new features planned for its users during the next year: ●● Dynamic Labeling: The next generation of branded applications allows for the app to change context and imagery based on where you are and what you are doing. ●● Personal Reminders: PayByPhone automatically alerts users when their parking session is about to expire, including notifications on Apple Watch and the today view. Later this year, this feature will also track the walking distance between you and your parking location and will offer an extension, based on how far away you are, to avoid a ticket or costly fine. ●● Smart Notices: Leveraging in-app notifications allows public and private sector clients the ability to engage with specific user groups, for example, “Use Apple Pay during your PayByPhone session and get a chance to win a month of free parking.” It is also a perfect way issue relevant public announcements. ●● Reservations: Straight from the dynamic home screen, PayByPhone will let users easily reserve parking when they buy a ticket for an entertainment, sporting, or community event. ●● Parking Profiles: This feature allows for customized parking rates. For example, a handicapped/disabled parker will have reduced or free rates and will also be tracked in a database, stopping fraud due to unauthorized use. The PayByPhone app provides a worry-free way to pay for parking and eliminates the need to search for coins or have a credit card on hand.

WATTS ANNOUNCES LINE OF PARKING DECK DRAINS Watts unveiled new drainage products specifically designed to address the drainage challenges of elevated parking structures. They include the new Watts Dead Level® Z and Dead Level® S channel drains, which are engineered for both precast and cast-inplace parking structures, respectively. The shallow profile and frame-anchored channel design simplifies installation and properly marries the channel with the structural deck. Watts Parking Deck drains and channels provide a complete package to address the rigorous demands of parking deck drainage specification and installation.

APT SKIDATA CREATES NEW TEAMS APT Skidata expanded its senior management and created a new customer care department and a professional services department to further improve the communication and effectiveness of all teams dealing with its U.K.-wide customer base. Combining APT Skidata’s Service Help Desk and Technical Support, the new customer care department is headed by Helen Hunt. Helen is a former sales service manager at Schneider Electric where she led a 16-strong team with more than 3,000 accounts. Leading the professional services department is Tony Marvell, who spent 14 years in the parking industry. The team will concentrate on developing bespoke client solutions, developing new products, and offering training courses to clients across the entire range of APT Skidata’s technology and services. Pete Brown, managing director of APT Skidata, says the new structure is being supplemented by a greater network of field service engineers and regional service managers. “The changes facilitate our mission to provide excellent customer service, from the very first contact a client has with us through to any servicing requirements post-installation,” he says. “In focusing on the client journey, we hope to enhance our contract retention, delivering unrivalled product and sector expertise in conjunction with the very best customer service,” he adds.

Looking to tailor a PARCS solution to your operation? T2 PARCS Series II T2 offers a full new line of PARCS equipment designed with your customers in mind. Whether you serve permit holders, visitors, validated guests, or any other number of general or facility-specific patrons, T2’s PARCS solution affords you the ability to manage the parking experience in real time.

WALKER welcomes Michael Connor Michael Connor recently joined WALKER as a senior parking consultant. He previously worked for Arlington County, Va., where he was a parking manager for the past two years. Prior to that, he was a transportation and parking consultant for 28 years. Connor has a bachelor’s degree in environmental and urban systems from Virginia Polytechnic Institute and State University. He is an active member of the Institute of Transportation Engineers, the Urban Land Institute, and the International Parking Institute. He will focus on leading and expanding WALKER’s Study and Car Park Management System practice in the Mid-Atlantic states and the Carolinas. parking.org/tpp

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SEPTEMBER 2016 | INTERNATIONAL PARKING INSTITUTE

COMMUNITY DIGEST

WPS ENTERS PAY-AND-DISPLAY PARTNERSHIP WPS agreed to a new partnership agreement with the German business WSA to market and distribute the latter’s advanced technology pay-and-display ticketing machines throughout the U.K. The agreement gives WPS and its customers access to WSA’s new range of TicketLine pay-anddisplay systems to add to its own existing portfolio of proven parking solutions and equipment support services. While WSA’s largest market is in Germany, TicketLine is also the industry leader in Norway, Czech Republic, Romania, and Hungary. Its success is due to its robust and secure hardware,

ser-friendly interface, and leading-edge software u that provides flexible payment options, including cashless and customer loyalty cards and real-time reporting capabilities. Simon Jarvis, managing director of WPS in the U.K., says the partnership is good news for parking operators. “WSA’s values of engineering excellence and providing reliable, innovative, and advanced parking solutions precisely complement our own,” he says. “We are delighted to be working with them to further extend WPS’ offering beyond Pay-on-Foot to meet more of our customers’ integrated needs.”

XEROX INTRODUCES CONDUENT Xerox announced the names of the new companies that will be created following the completion of its separation into two publicly traded companies. The business process outsourcing company will be named Conduent, Inc., and the document technology company will continue to be called Xerox Corporation. The name Conduent is inspired by the new company’s expertise in connecting clients and their constituents through seamless transactions at massive scale in areas such as customer care, transportation solutions, and health care payer

and provider services. Conduent reflects the company’s position as a partner to businesses and governments, delivering experiences that drive satisfaction and retention among consumers, patients, commuters, and employees. “Conduent will begin its next chapter as a standalone company with a name that conveys the vital business we conduct every day,” says Ursula Burns, chairman and chief executive officer of Xerox. “Conduent is well-positioned to build on its strong heritage as a leader in business process services and will carry forward the values

INTERNATIONAL PARKING INSTITUTE | SEPTEMBER 2016

and culture of innovation, diversity, and integrity from Xerox.” With approximately $7 billion in 2015 revenue and 96,000 employees worldwide, Conduent will be a Fortune 500-scale business process services company with expertise in transaction-intensive processing, analytics, and automation. Conduent’s differentiated offerings touch millions of lives, including two-thirds of all insured patients in the U.S. and more than half of all mobile phone subscribers in the U.S. It will have the second-largest market share in the business process outsourcing industry.

TOOT YOUR OWN HORN! 2017 IPI CONFERENCE & EXPO • MAY 21-24 • NEW ORLEANS, LA

Call for Speakers Do you have valuable experience and parking knowledge? Our most effective educational sessions come from you! Topics include: • Finance & Accounting • Mobility & Alternative Transportation • Personal Development • Planning, Design, & Construction • Technology & Innovation Speakers receive a 25% discount off their conference registrations!

Deadline is September 28, 2016

For presentation criteria and submission details, visit ipiconference.parking.org/2017 Questions? Contact Kathleen Federici, 571.699.3011 or federici@parking.org

NEW AND RENEWING IPI MEMBERS

ACADEMIC University of Wisconsin at Madison Patrick Kass North Carolina State University Catherine Reeve State University of New York at Brockport Johnna Frosini

Urban Redevelopment Authority Helen Pereira

Citipark Jon Knobloch

Town of West Hartford Brooke Nelson

CONSULTANT Morabito Consultants, Inc. Frank Morabito

Middle Tennessee State University Tracy Read

Mid-Con Management, LLC Jerry Spohn

Boise State University Nicole Nimmons

Trident Structures Benjamin Trantham

University of Alabama, Tuscaloosa Christopher D’Esposito

Transpo Group Inc. Dan McKinney

Algonquin College Roch LaFond Clemson University Dan Hofmann University of Connecticut William Wendt

CORPORATE Hirschfeld Properties LLC Elie Hirschfeld

PUBLIC

University of Wisconsin, Milwaukee Prasanna Nanda

City of Miami Beach Parking Department Saul Frances

AIRPORT

Birmingham Parking Authority Lynn Thomas

Piedmont Triad Airport Authority Thomas Dunlap

City of Wilmington Betty Gurganus

Austin Bergstrom International Airport Jerry Dinse

City of Boulder Molly Winter

San Francisco International Airport Kevin Van Hoy

Philadelphia Parking Authority Vincent Fenerty

Indianapolis Airport Authority Steve Wilson

City of Norfolk Bart Neu

Greater Orlando Aviation Authority Eric McClung

City of Houston Maria Irshad

COMMERCIAL OPERATIONS Landmark Parking, Inc. Gregory Hatfield Parking Concepts, Inc. Robert Hindle

InterPark Incorporated J. Marshall Peck

City of Rochester, Minnesota Anthony Knauer Societe Parc-Autos du Quebec Jacques Dorval City of Las Vegas Parking Services Brandy Stanley

INTERNATIONAL PARKING INSTITUTE | SEPTEMBER 2016

City of San Jose Arian Collen Las Vegas Convention & Visitors Authority Maria Tamayo-Soto

STUDENT-SCHOLAR Bostonian Dream Vito Neshev

SUPPLIER Pacific Cascade Parking Equipment Corporation Mark Curtis Acuity Brands Sri Baddela PICTOFORM Todd Pierce Ring Communications Inc. Craig Krsanac Fisher Parking & Security, Inc. Jay O’Brien HUB Parking Technology Ann Cihak Cellopark Technologies Ltd Avi Elfassy Western Construction Group Jessica Gitto Xerox Ellen Bell Precise Parklink, Inc. Kelly Schultz Nedap Identification Systems Craig Wilson Bekaert Corporation Kelly Watson CivicSmart, Inc. Josh Callies

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CALENDAR OF EVENTS

Highlighted are IPI and IPI Allied State and Regional Association Events

2016 September 12–14

October 3–5

November 8–10

Southwest Parking and Transportation Association Fall Conference Las Vegas, Nev. southwestparking.org

Pennsylvania Parking Association 2016 Annual Conference & Expo Philadelphia, Pa. paparking.org

Parking Australia Convention & Exhibition Perth, Australia pace2016.com.au

September 14

October 4–5

November 9–10

IPI International Parking Conference São Paulo, Brazil parking.org

Cleveland CARES about Parking Symposium Cleveland, Ohio clevelandclinic.org

IPI Webinar From Asphalt to Green Infrastructure (Surface Parking) parking.org/webinars

September 21 New England Parking Council Charity Golf Tournament Stow, Mass. newenglandparkingcouncil.org

September 26–27 IPI Course: Parking Design, Maintenance, and Rehabilitation Anaheim, Calif. parking.org

September 27 Parksmart (formerly Green Garage) Advisor Training Washington, D.C. parking.org

September 28 Texas Parking & Transportation Association Fall Roundtable Dallas, Texas texasparking.org

September 28–30 Carolinas Parking Association 2016 Conference & Trade Show Greenville, S.C. carolinasparking.org

October 5–7 Greenbuild International Conference & Expo Los Angeles, Calif. greenbuildexpo.com

November 13–15

October 11–14

November 16

New York State Parking Association Conference Verona, N.Y. nyspa.net

IPI Webinar The Path to APO parking.org/webinars

October 18

Florida Parking Association Annual Conference & Trade Show Orlando, Fla. flparking.org

Middle Atlantic Parking Association Fall Conference Golf Outing Baltimore, Md. midatlanticparkingassociation.org

October 19 Middle Atlantic Parking Association Fall Annual Conference & Tradeshow Baltimore, Md. midatlanticparkingassociation.org

October 19 IPI Webinar Cracking the Code to Sustaining a Customer Service Culture parking.org/webinars

November 2-4 California Public Parking Association Anaheim, Calif. cppaparking.org

INTERNATIONAL PARKING INSTITUTE | SEPTEMBER 2016

Gulf Traffic Dubai, UAE gulftraffic.com

November 30–December 2

December 7–9 Parking Association of the Virginias Annual Fall Workshop and Tradeshow Charlottesville, Va. pavonline.org

December 14 IPI Webinar Parking Enforcement for Frontline parking.org/webinars

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ADVERTISERS INDEX ABM Industries . . . . . . . . . . . . . . . . . . . . . . . 37 abm.com/aviation | 866.723.1244

Kimley-Horn and Associates, Inc.. . . . 13, 61 kimley-horn.com/parking | 919.653.6646

Carl Walker, Inc.. . . . . . . . . . . . . . . . . . . . . . . 60 carlwalker.com | 800.FYI.PARK

Marlyn Group, LLC. . . . . . . . . . . . . . . . . . . . . 47 marlyngroupllc.com | 800.825.6310

CHANCE Management Advisors. . . . . . . . 61 chancemanagement.com | 215.564.6464

Parkeon. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 parkeon.com | 856.234.8000

DESMAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60 desman.com | 877.337.6260

ParkingSoft. . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 parkingsoft.com | 877.884.PARK

Digital Printing Systems. . . . . . . . . . . . . . . . 11 dpstickets.com | 877.375.5355

POM. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 pom.com | 800.331.PARK

Tannery Creek Systems, Inc.. . . . . . . . . . . . 52 tannerycreeksystems.com | 905.738.1406 TIBA Parking. . . . . . . . . . . . . . . . . . . . . . . . . . 15 tibaparking.com | 770.491.7586 Timothy Haahs & Associates, Inc. . . . . 9, 60 timhaahs.com | 484.342.0200 TNR Industrial Doors . . . . . . . . . . . . . . . . . . 50 tnrdoors.com | 866.792.9968 Toledo Ticket . . . . . . . . . . . . . . . . . . . . . . . . . . C4

Genetec. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 genetec.com | 866.684.8006

Rich & Associates, Inc.. . . . . . . . . . . . . . . . . 60 richassoc.com | 248.353.5080

IntegraPark. . . . . . . . . . . . . . . . . . . . . . . . . . . . C3 integrapark.com | 888.852.9993

Southland Printing . . . . . . . . . . . . . . . . . . . . . . 1 southlandprinting.com | 800.241.8662

IPS Group Inc. . . . . . . . . . . . . . . . . . . . . . . . . . C2 ipsgroupinc.com | 858.404.0607

T2 Systems. . . . . . . . . . . . . . . . . . . . . . . . . . 5, 53 t2systems.com | 800.434.1502

PARKING BREAK

JIM BASS is landside operations manager at the Bill and Hillary Clinton National Airport, Little Rock, Ark. He can be reached at jbass@fly-lit.com or 501.537.7354.

INTERNATIONAL PARKING INSTITUTE | SEPTEMBER 2016

toledoticket.com | 800.533.6620 Walker Parking Consultants. . . . . . . . . . . . 61 walkerparking.com | 800.860.1579 WALTER P MOORE. . . . . . . . . . . . . . . . . . . . . 61 walterpmoore.com | 800.364.7300

VISUALIZE YOUR SUCCESS: NEW WAYS TO EARN

OR MAINTAIN

YOUR CAPP CREDENTIAL New CAPP Resource Guide and sample CAPP exam questions available today at parking.org!

Have you considered earning your CAPP? It’s the world’s leading credential in parking and a pathway to personal accomplishment and career opportunities. Good news: It’s now more convenient to prepare for the CAPP credential and find an exam testing center near you. Take the first step. Start here: parking.org/CAPP

CAPP is a rigorous certification program that covers seven topic areas: I. General Knowledge II. General Management III. Operations Management IV. Financial and Operational Auditing V. Federal, State, and Local Laws VI. Marketing and Public Relations VII. Analysis and Application of Technology

the Register for Sept

Ad Name Page 64 to Green

14 Webinar- From Asphalt

Infrastructure:

Transforming Surface

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Careers. parking.org

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Draft 2017 IPI Awards Submissiondeadline Nov 18

More information , events, courses, features , and fun!

parking.org

IPI International/ Abrapark Conference, Oct 4-6 Congressoabrapark. com.br

Is your parking operation losing revenue? We can help you find it.

Find lost revenue and increase efficiency with IntegraParkâ&#x20AC;&#x2122;s powerful software. For a detailed explanation of its benefits, call Ruth Beaman at 888.852.9993 or visit IntegraPark.com

Toledo Ticket offers the widest variety of efficient and flexible ticketing solutions designed to keep your business running smoothly. With consecutive numbering, bar codes, QR codes, RFID, magnetic stripes, along with full-color printing, a range of colors and sizes, exceptional turnaround time and competitive pricing, you’ll find our solutions the perfect fit for your unique needs. Toledo Ticket....You’re In!

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SEPTEMBER 2016 The Parking Professional ● PARKING AND PRESIDENTIAL VISITS ● PARKING PRO TURNED INTERN ● SAFER SHUTTLES ● WINTER WEATHER PLANNING ● MOBILE PAYMENTS