Yannick Nézet-Séguin
Music Director
2018-19 Season
Welcome Guide
Welcome to The Philadelphia Orchestra’s 2018-19 season! We are thrilled to have you join us in Verizon Hall for a season of exhilarating performances. As this may be your first time joining us, we’ve prepared this Welcome Guide to help you plan your visit, find your way around the Kimmel Center, and so much more. We want you to have the best experience possible and are committed to providing you with great performances and great service. If you have any comments, suggestions, or questions about your visit, please contact Patron Services at 215.893.1999 or PatronServices@philorch.org. I hope you are delighted by the music you hear this season and I look forward to welcoming you to the concert hall. With sincere gratitude,
Danielle Quigley Associate Director of Marketing
Important Contact Information Patron Services: 215.893.1999 Subscriber Services: 215.893.1955 Group Sales: 215.893.1968 Donor Services: 215.893.3151 Online: www.philorch.org/contact-us E-mail: patronservices@philorch.org Mail: The Philadelphia Orchestra c/o Ticket Philadelphia 230 South Broad Street, Ste 800 Philadelphia, PA 19102
Preparing for Your Concert What should I wear?
Attending a Philadelphia Orchestra concert is a special occasion. Many people come to the concerts from work and are dressed in professional business or business casual attire. Some patrons enjoy dressing up slightly—in suits or ties, or “nice” dresses or pantsuits. Formal dress— evening gowns and tuxedos—are generally worn only to Philadelphia Orchestra gala events, such as Opening Night or Academy Ball concerts.
When should I clap?
Many works in classical music, such as a Beethoven symphony or Mozart piano concerto, have three or more movements or sections. A short pause usually falls between each of them. It has become customary over time not to clap during these short pauses. To find out the number of movements (and corresponding number of pauses) in a piece, turn to the program page in your program book. You will find that each work is subdivided by movement (usually indicated by tempo markings in Italian). After the last movement, clap to your heart’s content.
Can I bring my cell phone?
Patrons carrying cell phones, wearing alarm watches, and/or carrying electronic paging systems are requested to turn them off before entering the concert hall. Please contact the house manager before entering the auditorium if emergency notification might be required. Cell phones are permitted to be used respectfully during performances enabled with LiveNoteÂŽ.
Can I take photographs or video?
Cameras as well as other recording devices in Verizon Hall can create major distractions for the musicians and audience members around you. As a result, no still/video cameras or tape recorders are permitted. All equipment should be checked with the house manager prior to entering the auditorium. For more information visit www.philorch.org/preparing-concert.
Finding Your Way Around the Kimmel Center When is the Kimmel Center Box Office open? The Box Office is open daily from 10 AM until 6 PM. The Box Office also remains open through intermission for all Philadelphia Orchestra performances.
How do I get around?
Stairs are located on the north and south sides of the Kimmel Center, providing access to the Lower Level and Tiers 1-3. Elevators are accessible on all levels.
Where are the restrooms?
Restrooms are located on the Lower Level and are accessible by the north and south stairs and the northeast elevator. Restrooms are also located along the north and south corridors of Tiers 1-3. Additional restrooms are above the Perelman Theater on Tier 1.
Where is the coat check?
The coat check is located on the north side of the Lower Level, accessible by the north stairs and the northeast elevator.
When should I arrive?
All Philadelphia Orchestra concerts begin on time. Please give yourself plenty of time to get to your seats before the concert starts.
What happens if I arrive late?
To minimize disturbances to other audience members who have already begun listening to the music, late seating breaks usually occur after the first piece on the program or at intermission. If you arrive after the concert begins, you will be asked to wait in Commonwealth Plaza until the piece concludes. If you sign up for the concert reminder e-mails, we will update you in advance regarding late seating information for your concerts.
Patrons with Special Needs
The Philadelphia Orchestra welcomes all individuals to our concerts, and provides a variety of accommodations for those with disabilities in accordance to the Americans with Disabilities Act. For specific accommodations, please contact Patron Services at 215.893.1999. For our patrons who have special needs, accessible seating is available throughout Verizon Hall. The Kimmel Center is wheelchair accessible from the entrances on Broad St. and Spruce St. All restrooms on all levels are accessible. A limited number of ADA-compliant accessible parking spaces are available in the underground garage on a first-come, firstserved basis. Wheelchair-accessible elevators are located in the garage. For our hearing impaired patrons, assistive listening devices are available, with a deposit of a valid ID, at the Kimmel Center Coat Check Desk (located on the lower level of the Kimmel Center on the north side). Large-print programs are available for all Philadelphia Orchestra subscription performances at the House Manager’s Office in the main lobby. Please ask an usher for assistance. For more information, please visit www.philorch.org/patrons-special-needs.
Enhance Your Experience Free PreConcert Conversations
Beginning one hour before every Philadelphia Orchestra subscription concert, a special PreConcert Conversation will give you insights into the music and music-makers you will hear on the program. PreConcert Conversations are free to all ticket holders and include interviews with renowned guest artists and composers, discussions led by members of The Philadelphia Orchestra, and behindthe-scenes information. PreConcert Conversations are held in the Rendell Room located on the First Tier of the Kimmel Center or in Verizon Hall on Friday afternoons.
Program Notes and Sound Clips Online
Program notes are available online at least one week before the concert, offering you interesting details and fun facts about the music. If you would like to learn more about the music you are about to experience, visit www.philorch.org and listen to the selected sound clips on each individual concert page.
Concert Reminder E-mails
For each performance you’ve purchased tickets to, we’ll send you a reminder e-mail about your scheduled concert and all the great ways to enjoy your Orchestra experience to the fullest. Don’t miss out on important information about late seating, the concert program, parking updates, and “My Account” access reminders. This e-mail will also include information about pre- and post-concert activities, and ways to plan your trip to the Kimmel Center. Additionally, you’ll receive details about related concerts—if you loved your musical experience, you can reference your e-mail and purchase tickets to a similar event!
“My Account” Visit “My Account” to manage your tickets, update your contact information, and much more. Log in to “My Account:” 1. To log in to “My Account” visit www.philorch.org. 2. Go to “My Account” in the upper menu bar of the home page. 3. Enter your e-mail address and password. Please note your username is your primary e-mail address. 4. Click Login.
Forgot Your Password?:
1. If you forget your “My Account” password or you do not know your password, click the Forgot your password? link. 2. Enter your e-mail address and click Send Link. 3. You’ll receive an e-mail with a temporary password. Follow the directions to update your password. 4. Create a new password and click Update Password.
To edit account settings:
1. Once logged in to “My Account,” on the left side of the menu click Account Settings. 2. Provide account information in Account Details. 3. Click Update Account.
Troubleshooting:
Haven’t accessed “My Account” before? Or your e-mail isn’t recognized? For assistance or to update your name or e-mail address please call Patron Services at 215.893.1999 or e-mail patronservices@philorch.org for assistance.
Can’t Attend a Concert? Ticket Exchanges
Patrons who are not subscribers and purchase individual tickets can exchange tickets for a $10.00 per-ticket fee. Tickets can be exchanged at the Kimmel Center Box Office, by phone at 215.893.1999, or online under “My Account.” Special events and Sound All Around performances are not eligible for exchanges. All exchanged tickets are subject to availability and to additional costs associated with an upgraded seat section or change in day of week. Twenty-four-hour notice is appreciated. Tickets may not be exchanged once a concert has passed. Please destroy outdated tickets.
Donate Tickets
Anyone who cannot use their tickets is invited to donate them and receive a tax-deductible credit by calling 215.893.1999. Twenty-four-hour notice is appreciated.
Refund Policy
All sales are final. No refunds.
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Seating Chart VERIZON HALL
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Tier 3 Boxes
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Please note: All artists, dates, prices, discounts, fees, and programs are subject to change.
Directions Directions to the Kimmel Center
The Kimmel Center is located at the southwest corner of Broad and Spruce Streets, four blocks south of City Hall on the Avenue of the Arts.
Driving Directions*
From points north: Take I-76 or I-95 to I-676 (Vine Street Exp.) and exit at Broad St. (Central Philadelphia). Follow Broad St. around City Hall, continuing south. From points south: Take I-95 North to Exit 17, Broad St. Continue north on Broad St. approximately three miles. From points east: Take I-676 (Vine Street Exp.) and exit at Broad St. (Central Philadelphia). Follow Broad St. around City Hall, continuing south. From points west: Take I-76 (Schuylkill Exp.) to I-676 (Vine Street Exp.) and exit at Broad Street (Central Philadelphia). Follow Broad St. around City Hall, continuing south. From Ben Franklin Bridge: Take first exit on 8th St. to Spruce St. Continue west to Broad St. From Walt Whitman Bridge: Take Broad St. Exit. Follow north approximately three miles. *Please note these directions do not reflect any road construction that may occur.
Public Transportation
Subway: The Broad St. Subway’s Walnut-Locust Station is located two blocks from the Kimmel Center. MarketFrankford and Subway Surface riders should make a free transfer to the Broad Street Line at the 15th and Market Streets stop. Regional Rail: All Regional Rail lines stop at Suburban Station, where riders can transfer to the nearby Broad Street Line at City Hall Station or take the 15-minute walk to the Kimmel Center. Bus: Routes 4, 27, and 32 travel along Broad St. Route 12 runs east-west along Locust and Walnut Streets. Other nearby buses include Routes 9, 21, and 42, which run along Walnut and Chestnut Streets. Bus Routes 9, 21, 32, PHLASH are wheelchair accessible. New Jersey’s PATCO High Speed Line: Take the High Speed Line toward Philadelphia to the last or 15th St. stop. Surface at 15th and Locust Streets. From there, walk one block south on 15th St. to Spruce St. Turn left and find the entrance to the Kimmel Center at mid-block.
Parking Information
Pre-paid parking is available to purchase for all Philadelphia Orchestra concerts in the Avenue of the Arts Garage, located steps away from the Kimmel Center. To purchase pre-paid parking please call Patron Services at 215.893.1999. Additional Parking Facilities near the Kimmel Center Parkway Corporation: 13th and Locust Streets Bellevue Parking Garage: 220 S. Broad Street Park America, Inc.: 15th and Locust Streets ABM Parking: Broad and Pine Streets Laz Parking: 15th and Sansom Streets Juniper and Locust Parking: 1327 Locust Street
Dining Dining at the Kimmel Center
The Kimmel Center offers patrons a variety of dining options. Bar Volvér features the largest selection of sparkling wine in Philadelphia with thoughtfully selected wines, handcrafted cocktails, and a selection of caviar, cured meat, tartares, and skewered small bites. Volvér features decadent multi-course chef’s tasting with beverage pairings in an intimate dining room with open studio kitchen. The ever-evolving menu highlights seasonal ingredients prepared with modern techniques that capture and amplify their inherent flavors. During the regular season, Encore Bar, located in the Kimmel Center’s Commonwealth Plaza, is open one hour prior to Verizon Hall and Perelman Theater evening and matinee performances, and during intermission.
Photos: Pete Checchia, Jessica Griffin, Jan Regan, Gary Gold
WELCOME GUIDE
2018-19 SEASON
One South Broad Street, 14th Floor, Philadelphia, PA 19107