Real Estate Sales & Property Management 212 Nicholson Road, Subiaco, WA 6008 Sales : 9388 3988 Property Management : 6380 2200 hello@thepropertyexchange.com.au thepropertyexchange.com.au Licensee: Alobeal ABN 87 077 194 846
Tenants Induction
Real Estate Sales & Property Management 212 Nicholson Road, Subiaco, WA 6008 Sales : 9388 3988 Property Management : 6380 2200 hello@thepropertyexchange.com.au thepropertyexchange.com.au Licensee: Alobeal ABN 87 077 194 846
Tenants Induction
Communicating with your Property Manager
General information
As a Property Manager no two days are the same and a large part of their responsibilities are out of the office and at Properties they manage. So quite often you will find that they are not in the office to take phone calls, so we suggest that you contact them via email in the first instance.
• • • • •
Emails
Appointments
Emails are our preferred method of communication, as there is a paper trail we can follow. We will acknowledge your email within one business day. If your email hasn’t been acknowledged within one business day, please follow up with a phone call.
If you would like to make an appointment to meet in our offices with your Property Manager to discuss anything face to face, please ensure you contact your Property Manager to schedule a suitable time and day for you to meet.
If you have maintenance that is urgent, or an emergency please phone and one of our Property Managers will be able assist.
Phone calls We endeavour to return calls the same day if we are unable to do so your call will be returned the following business day.
Maintenance Here are a few things that you can look out for and attend to them yourself in relation to general maintenance avoiding the need for numerous maintenance call outs. Cleaning filters on your air conditioning before and after winter and summer Check pipes aren’t leaking under sinks in kitchen, laundry and bathroom Ensuring good ventilation and airing the property so moisture doesn’t accumulate Checking your sprinklers are working Check the gutters and advise if getting full
Local Councils
We truly value our business and any input relating to our services, therefore if you have a complaint or compliment, we ask that this is brought to our attention in writing.
After-hours-calls Please note that after-hour-calls are for EMERGENCY and URGENT maintenance only. Should your call to the afterhours-line not be an emergency or urgent matter your call will be returned the next business day.
Safety and security
City of Nedlands
9273 3500
https://www.nedIands.wa.gov.au/
City of Perth
9461 3366
https://perth.wa.gov.au/en
City of Subiaco
9237 9222
https://www.subiaco.wa.gov.au/
City of Stirling
9205 8555
https://www.stirling.wa.gov.au/
City of Vincent
9273 6000
https://www.vincent wa.gov.au/
Town of Cambridge
9347 6000
https://www.cambridge.wa.gov.au/Home
Town of Claremont
9285 4300
https://www.claremont.wa.gov.au/
Watering days As a tenant you have a responsibility to ensure your property remains a safe environment by not creating hazards by your actions, alerting your property manager (in writing) to any safety issues in the home as soon as possible.
Pools
Window Treatments
As a tenant, please ensure that objects that can be used to climb on for example outdoor furniture be kept away from pool and spa fences, gates and latches.
Tenants should not place any furniture near curtain cords. If there is any unsecured cords and no safety device, please immediately secure the cord and advice your Property Manager who will provide a permanent solution.
Under no circumstances are tenants to install an inflatable / portable pool. This is a breach of your tenancy agreement and pool fencing laws.
Balconies and Decks Tenants must ensure all outdoor furniture and other climbable objects well away from balustrades.
Smoke alarms A smoke alarm alerts you to the presence of smoke and the potential of fire in the property. It is the tenant’s responsibility to test the smoke alarm monthly.
RCDs
How to test your smoke alarm
How to test your RCD
1. 2. 3.
1. 2. 3.
4. 5. 6.
To test the smoke alarm, turn your power off at the mains Press the ’TEST’ button the alarm should beep loudly If you are unable to reach the test button, please use a broom handle The smoke alarm will automatically reset once the button has been released after testing Once testing is complete, remember to turn your power back on at the mains If you notice any problems, please inform your Property Manager
It is recommended that every three months tenants test the RCDs to ensure their reliability.
4. 5.
Press the ’TEST’ button on the RCD, you should hear a click The lever will flip downwards to the ’off’ position This means that the device is working, and the power has been turned off Flip the lever upwards to ’on‘. You may need to push firmly; this will turn the power back on If the lever doesn’t flip downwards or you notice any other problems, please inform your Property Manager
Last digit of your Street No.
Watering days Before 9am of After 6pm
Bores additional day
1 or 8
Wednesday & Saturday
Monday
2 or 9
Sunday & Thursday
Tuesday
3 or 0
Monday & Friday
Wednesday
4
Thursday & Saturday
Thursday
5
Sunday & Wednesday
Friday
6
Monday & Thursday
Saturday
7
Tuesday & Friday
Sunday
Please note there is a Winter sprinker ban from 1 June - 31 August
Your Property Manager is: O O O O O
Kaylee Ferguson - kaylee@thepropertyexchange.com.au Kimberlee Hall - kimberlee@thepropertyexchange.com.au Tara Wilton - tara@thepropertyexchange.com.au Sarah Joubert - sarahj@thepropertyexchange.com.au Chloe Cox - chloe@thepropertyexchange.com.au