REGISTRATION

HOURS OF OPERATION

Mon to Fri, 9am-10pm Sat & Sun, 9am-5pm ONLINE ACCOUNT

If this is your first time registering online, please create an account at the time you register. Visit roundhouse.ca/ programs/registrationpolicies or call the front desk to help you set up an online account in advance at 604-713-1800 ex 1. Front desk closes 15 minutes prior to building closure.

PAYMENT

Fees are payable at the time of registration. Roundhouse accepts Visa, MasterCard, Amex, debit, cash, and cheques. All phone registrations are payable at the time of registration. Receipts can be emailed to you, held for you at the front desk at your request, or accessed online by logging into your Park Board account. Please make cheques payable to City of Vancouver. You must show valid ID for all cheque payments. A $35 fee will be charged for all NSF (not sufficient funds) cheques. All refunds are made in the method of payment, or you can be issued a credit to your account. Cheque refunds may take up to 30 days to clear and another 30 days to process. TUESDAY, DECEMBER 6 11AM-1PM OLDER ADULTS ACCESSIBLE IN-PERSON REGISTRATION

For those who have challenges with access to computers, internet, or have trouble with the online registration system. Available for one third of the program participant total of eligible programs. You can only register yourself, not other people, as spots are limited. Indoor seating available for those who need it. Please see page 50 for eligible programs. 7PM ALL AGES ONLINE AND IN-PERSON REGISTRATION

No online registration for the following programs: Afterschool Kids Club. WEDNESDAY, DECEMBER 7 9AM ALL AGES PHONE REGISTRATION

Register for all programs. Call 604-713-1800 and press 1.

New! Older Adult Accessible In-person Registration 11am-1pm

REFUNDS, WAITLISTS, CANCELLATIONS, PROGRAM CHANGES

The following applies to all types of programs and policies. • Before processing, all refunds must be approved by a programmer. • $10 RECEIPT REPRINT FEE applies to all receipt reprint requests. • $35 FEE will be charged for all NSF (not sufficient funds) cheques. • $10 ADMINISTRATION FEE applies to all refunds for courses that cost more than $20. • $5 TRANSFER FEE applies to all course transfers. • All refunds must be applied for by phone or in person: no email, fax or voice message. • Full refunds are issued for courses that are cancelled by the Roundhouse. • Materials fees are non-refundable unless the course is cancelled. • All refunds are counted from the start date of the first class at the beginning of the course. No refunds for late registrations. • For courses that have already started, you will be given a pro-rated refund (full amount minus the classes that have gone by) only when approved by programmers. Instructors and frontline staff cannot make this decision. Classes need to reach minimum enrollment before refunds are issued. • If you must withdraw for medical reasons after the normal refund deadline has passed, a doctor’s note and a programmer’s permission are required for a pro-rated refund. The refund will be granted only from the date when the programmer has the doctor's note in hand. • All waiting lists are on a first-come, first-served basis. Regular Program Refunds • For a full refund minus a $10 admin fee, 48-hour notice by phone or in person is required before the start of the first class. • For a pro-rated refund minus a $10 admin fee, 24-hour notice by phone or in person is required before the start of the second class. Specialized Program Cancellation and Refunds: • Woodworking: 72-hour notice by phone or in person is required before the start of the class, plus a $10 admin fee. First class is mandatory for all levels. There are no refunds or registrations once the class has started. • Pottery: Full refund minus a $10 admin fee, 48-hour notice by phone/in person required before the start of the first class. Pro-rated refund minus a $10 admin fee, 24-hour notice by phone/in person required before start of the second class. Material fees are non-refundable after first class. Registrations not accepted after second class. • Tennis: 7-day notice is required before the first class, plus a $10 admin fee. • Day Camps: 10-day notice by phone or in person is required prior to the week the child is registered in, plus $10 admin fee for each refund request per child, and/or $5 transfer fee for each transfer request per child. • Workshops, Special Events, Cooking, Knitting: 72-hour notice before the class starts, plus a $10 admin fee if over $20. • Karate: 48-hour notice by phone or in person is required before the start of the class, plus a $10 admin fee. No refunds once the class has started. • Birthday Parties: All refunds require a 10-day notice before the party starts. Fewer than 10-days’ notice will be charged a $50 refund fee.