Content
November, 2015
07 | EDITOR’S NOTE Editorial NEWS 09 |
Industry News
DRIVER HEALTH 22 | 24 | 26 |
Motivation is Over-Rated The Danger of Skipping Meals Customer Service at its finest!
DRIVER SAFETY 28 |
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HE TRUCKIN NETWORK
NAVEEN NAV- EDITOR nav@thetruckingnetwork.ca Vikram Bajwa Copy Editor Danny Bajwa Account Executive
CONTRIBUTING WRITERS Glenn Caldwell, Ray J Haight, Tony Hayton, Siphiwe Baleka, Ellen Voie, Rod Stiller, Dave Raynsford, Harmanjit Jhand, Raj Harjika, Doug Harris, Melodie Champion and Robert D. Scheper ADVERTISING INQUIRIES 647-818-2121 nav@thetruckingnetwork.ca DESIGN art@thetruckingnetwork.ca VISIT US ONLINE AT www.thetruckingnetwork.ca HEAD OFFICE TF: 1-800-508-1214 Fax: 1-800-488-1314 Publication Mail Aggrement # 42703019
PUBLICATION The Trucking Network is a monthly bilingual magazine
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Retention 101 The Basics
RECRUITMENT 30 |
Making Your Miles Count: Choosing a Trucking Company
INSURANCE 33 |
Is Your Business Protected?
BOLLYWOOD GOSSIP 35 |
Entertainment
STORY TIME 40 |
“mKf ikwQy ku jfxf, srdfrf[?” ipCly rfhI ny awgy jfˆdy rfhI qoˆ puwiCaf.
WOMEN IN TRUCKING
42 |
Mentoring as a valuable retention approach
INFORMATIVE 45 | 47 |
Driver Shortage Leading to Higher Pay in US Operational Costs on the Rise in US
Editorial
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egativity in the workplace is a deadly toxin that can kill positive work environments in a short time span. Carrying negativity around for too long is neither fair to the person who carries the feeling nor the business andits other employees who have to put up with it. It isn’t hard for most of us to go through this stressful life occasionally succumbing to our emotions and wearing negativity on our shoulders. However, we are often unaware of the attitude we’re outwardly projecting. If you’re unhappy at work and often feel like telling your boss to “take this job and….” or you feel like you “just can’t handle it” you may need to do a selfanalysis and look into your own attitude. To turn around your attitude you need to replace the thought of “I can’t handle it” with “I can handle it”. Your negative attitude all day long is no good for anyone around you. It certainly isn’t fair to you. Negativity regularly blinds us to opportunity in our life. It is time to fight back. Are you ready to take personal responsibility? The truth is that when we are negative we have chosen to be negative. Directing your thoughts to “I can handle it” is simply making a different choice and a determination towards a positive life. It’s a commitment to yourself that you can work with all type of situations and all kinds of people. You’re a grown adult and you know how to take care of your responsibilities. Your positive thoughts should be geared towards appreciating your current job no matter what the environment is. It means: 1) Be thankfulfor the opportunity you’ve been given.
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2) Say thank you to your current coworkers and appreciate their co-operation My insight has shown me that every job I’ve had in my life has taught me something about who I am today. Every work environment has taught me what motivates me and what doesn’t. Where I need to improve myself. I am thankful for every work environment I’ve experienced because whether good or bad they’ve helped me determine what is right for me. My experiences have gradually led me to a place where I simply do what I love and LOVE what I do. You must be able to answer these questions now: 1) What has each job taught you about who you are and what you like? 2) Are you willing and able to use that knowledge to set a plan for your life. Will you use your learning and experiences to choose a place for yourself in an environment that suits you, and that you will be comfortable and thrive in? Your new attitude now brought these changes in you! I will give my best to my current job. The more I apply myself the more I will learn. If I move on to a different job in the near future that effort is never lost. The skills I learn are something that no one can take from me and it will make me more valuable in my next role. I will treat my coworkers with respect in the same way I expect from them. No one forces me to be here. I chose to be here. I will stop blaming everyone else for my circumstance and start accepting personal responsibility for my current and my future decisions. I am a valuable asset for my company and they count on me.
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November 2015 | The Trucking Network | 7
News
Agricultural Quarantine Inspection User Fees raised by APHIS Final Rule
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he final rule about adjusting fees charged by on U.S. Government to recover on costs of carrying out agricultural quarantine inspections (AQI) at U.S. ports of entry for all types of transportation will be published on October 29, 2015, the United States Department of Agriculture’s (USDA) and Animal and Plant Health Inspection Service (APHIS) announced. The adjustments will be effective starting December 28, 2015. For trucks, the fees are applied weather or not the truck traveling across on border is transporting agricultural products. According to Ontario Trucking Association, the USDA claims that the fee modification – that it states was subject to an assessment by “a well-respected” accounting company – isessential to adjust on real cost of de-
A Partnership between Bestpass and Ambassador Bridge to Streamlined Toll Service for Commercial Vehicles
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livering on services with what on U.S. Government charges. “AQI fee adjustments are consistent with on United States’ international trade obligations”, USDA said whilst making on announcement, in spite of worries by both the Canadian Trucking Alliance and the Government of Canada. The rule recommended to boost the yearly APHIS fee for each truck by 205% entering the U.S. from Canada with transponders and up 52% more for trucks without transponders, when it was first published in April 2014. Continued on page 49
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firm, Bestpass, Inc., which provides single-source payment and streamlined toll management solutions to commercial fleets, and the Detroit International Bridge revealed a partnership between them to improve toll service for commercial automobiles utilizing the bridge to travel between Windsor and Detroit. Bestpass clients utilizing the Ambassador Bridge could pay tolls by using their Bestpass account. As reported by Ontario Trucking Association, Randy Spader, Manager of Operations for the Ambassador Bridge announced “We are very excited to have Bestpass as a payment management option for our more than 7,400 commercial clients who use the Ambassador Bridge daily,” and “Our Electronic Tolling System has allowed us to continue efficiency in minimizing border processing times when utilizing the Ambassador Bridge to cross between U.S. and Canada.
November 2015 | The Trucking Network | 9
News Economy Causing Pressures on Shippers, Rates, reported the Panel
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ey trends including service needs of consumers, capacity and pressure on rates affecting major companies and shippers were discussed during Surface Transportation Summit. Doug Munro, president and owner of MaritimeOntario Freight Lines observed growing service needs among consumers, driven by IT systems and software and technological improvements, generating increased responsibility, According to Truck News. Doug Munro stated “We’re considering a lot of demand from consumers; they expect almost perfection. They expect higher levels of services,” adding the economic downturn leading to a tough conditions for freight rates. Dan Einwechter, chairman and CEO of Challenger Motor Freight, warned that in spite of slowdown, the companies must stay staunch on rates. Dan Einwechter stated “It’s easy to cut your charge by 25%, which we saw during certain of the tough times,” and “But that’s a 50% increase to go back up and psychologically, it’s hard for your consumers to consider that.” President of Len Dubois Trucking, Jason Dubois, consented rates are not really what they must be. “A lot of companies don’t have the negotiating skills, or don’t even know what they need for a charge. They don’t know what their prices are. We have matured as a company over the last few years using software, industry benchmarking and really understanding what the charges need to be – not really just what we think we can get.” There must be certain positive motion on charges if the economy moves upward, particularly with equipment prices and labor costs going up, Munro stated. Carriers are more likely to consider charge hikes if the shipper has done a good work at revealing the causes and demonstrates all strategies have been done to get rid of inefficiencies, stated Alex Boxhorn, logistics manager, Loewen Windows. He stated “As a shipper, my first question will be what you as a carrier are trying to do to improve efficiencies within your own fleet to address prices and mitigate hikes,” and “Then, how can we as shippers help you get rid of waste in your processes?” www.thetruckingnetwork.ca
November 2015 | The Trucking Network | 11
News
King GO station get 72 new parking spots for Commuters as a part of Ontario’s bigger infrastructure investment plan
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ntario is making it easier for travelers in the King City area to take public transit by including extra parking spaces at the King City GO Station. Go station in the King City area has increased its parking size by including 72 brand new parking spaces for travelers, increasing the lot number of parking spots to 502. The brand new spots became accessible to commuters since October 13 and 60 additional spots will become available later this fall, announced Ministry of Transportation. Mary Proc, VP of customer service at GO transit pointed “We’re expanding parking here in King City to make it easier for people to choose transit first”. The additional parking spots at King City GO Station are a component of a huge infrastructure investment planning to spend extra than $130 billion during coming 10 years. This investment spending is claimed to create on average more than 110,000 jobs per year building road, bridges, transit system, schools and hospitals. Steven Del Duca, Minster of Transportation said “This is further proof of our government’s commitment to generating the daily commute and quality of life better for Ontario families,” Since 2003, the Ontario government has expanded the GO rail network by almost 90 kilometres, started 14 brand new stations, reconstructed 4 pre-existing stations and built more than 31,000 brand new parking spots throughout the system. Enhancing daily commutes is a component of the gov14 | The Trucking Network | November 2015
ernment’s strategy to build-up Ontario. The 4-part plan consists of spending in people’s talents and skills, generating the largest investment in public infrastructure in the history of Ontario’s, creating a dynamic, innovative environment where business flourishes, and building a secure retirement savings plan.
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L–R David Boyd, King City Councillor Mary Proc, VP Client Services, Go Transit Cleve Mortelliti, King City Councillor Steve Pellegrini, King City Mayor Steven Del Duca, Minister of Transportation, MPP Vaughan Dr. Helena Jaczek, MPP Oak Ridges—Markham, Minister of Community and Social Services Debbie Schaefer, King City Councillor Avia Eek, King City Councillor Marilyn Iafrate, City of Vaughan Councillor
News
Canadian Dollar Rate Hikein International Bridge Toll
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ustomers of International Bridge paying out in Canadian money will notice increased toll price because of to the lower value of the Canadian dollar, the bridge revealed. The rise in toll price, starting from October 1, tend to be the outcome of the money equity analysis carried out by bridge authorities two times every year. As per new rates, from October 1, trucks will be billed CND $5.65 for each axle – up from $5.25 for each axle. The passenger automobile price will adjust from $4.10 to $4.40. The U.S. price continues to be the same at $3.50. This is not a price rise but a money swap correction, explained the bridge. Ontario Trucking Association’s report, Phil Becker, International Bridge Administration (IBA) general managersaid “With the required, semi-annual currency equity review, only Canadian currency toll rates are impacted,”.
Fifty Two Thousand Dollars raised by World’s Largest Truck Convoy for Special Olympics
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otorists who pilot trucks for Ontario Trucking Association (OTA) along with Ontario Truck drivers assisted in fund raising of $52,000 for Special Olympics Ontario in the World’s Largest Truck Convoy in Paris, Ont. According to Truck News, seventy-two trucks came to Paris, Ontario to participate in the 11th yearly World’s Largest Truck Convoy to assist Special Olympics Ontario. Truck motorists combined with Special Olympics athletes and going westwards on the 401 highway to raise funds for the athletes who need the money to rent rinks, fields and locations for events, and to increase awareness to involve more people in the program. The convoy has proudly raised nearly $530,000 during the last decade. 16 | The Trucking Network | November 2015
AutoSock Usage Approved in British Columbia DENVER, CO: AutoSock, a supplier of an alternative traction device (ATD) for commercial and non-commercial vehicles revealed that its usage has recently been approved in British Columbia. The amendments in B.C. Motor Vehicle Act changed the definition of “traction device” to incorporate fabric tire covers, like the AutoSock for Class 3-8 trucks. In accordance to AutoSock, at this time it is the sole provider of a broad array of textile traction equipment for trucks plus the exclusive name approved business in Washington and Colorado. The usage of ATD is approved in US with no specific device omissions when chain necessities are effective. Continued on page 49
FMCSA’s ELD Rule is in its Final Stages
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he acting administrator for the Federal Motor Carrier Safety Administration (FMCSA), Scott Darling said the agency’s long awaited final rule to mandate electronic logging devices (ELDs) should be “out in the next several months” and is in the “final stages” of approval at the Office of Management and Budget (OMB). Review of the new rule is being covered by the Office of Management and Budget (OMB). He said “We need to do everything we can to take unsafe carriers and drivers off the road,” and that “They hurt our industry and our economy.” Darling called upon the industry to aid regulators in weeding out “unsafe” operators during his speech at the American Trucking Associations (ATA) annual Management Conference & Exhibition (MC&E).
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News
Economists Proclaim End of Canada’s Recession and Predict Robust Growth Ahead
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uests at the Surface Transportation Summit heard about the end of Canada’s shot-lived recession and the forecasts suggests economy will grow during rest of the year and 2016. The first half of the year experienced negative growth, the decline was more severe in oil sector, reported Carlos Gomes, senior economist with Scotiabank. According to the Truck News, Gomes stated consumer spending is projected to increase in 2016 and he revealed Canada’s employment numbers are going up. Gomes said “That is setting up conditions for improvements across Canada as we move into next year”. He is predicting an upward growth of 1.7% in 2016, compared to about 1% experienced this year.
The continuous strength of US will boost growth of Canada’s economy and its exports, said Gomes. As per Gomes, US employment is at its strongest speed since 2000 and the economic indica-
tors “remain very positive,” The low interest rates and energy prices have given US consumers more money for expenditure. Gomes also added that manufacturing industry should start to improve. Canadian manufacturers are experiencing lot of backlogs to manage, this should beef up freight quantities as
Bison unravels a brand-new Mississauga terminal for its drivers MISSISSAUGA, Ont: An outstanding launch for its brand-new Mississauga terminal was Bison conducted by Bison on October 15, 2015. This new facility of Winnipeg-based firm is build this splendid terminal after spending a $25 million. The company is expected to double its fleet number in Ontario in the coming two years. More than 100 guests showed up for the terminal opening and Bison treated its guests by providing a guided tour of the new 19,000 sq.-ft. facility and conducted a distinctive ribbon cutting ritual. Norm Sneyd, vice-president of business development at Bison precisely described this unique ribbon cutting ceremony by saying “We couldn’t just have a normal ribbon cutting, because we’re truckers, we do everything bigger”. During the ceremony in place of a ribbon, a huge Bison banner was put around two of its tractors and then, two
of Bison’s long-time drivers drove the tractors in different directions to rip apart the ribbon completing the ceremony. The construction of the new facility took about 11 months, however it was expected for a long time with employee numbers outgrowing the old facility,saidSneyd. According to trucknews, Sneyd stated that “Bison’s been in a growth period for years and we’ve outgrown a number of facilities and this facility allows us to continue our growth,” and “We’re going to be good here for many years to come, and with the expansion plans that we’ve got in mind, this facility is going to complement that.” Sneyd stated that the new facility is Bison’s second biggest in Canada – the www.thetruckingnetwork.ca
these products are available to be delivered to market. The Canadian auto sector has a record year and the US has the second best year on record, the auto sector is expected to remain strong in 2016 as well. Walter Spracklin, equity research analyst, RBC Capital Markets stated that, searching particularly at truck and rail transportation, he anticipates carrier earnings to go up. The driver scarcity could reduce volume but he hasn’t seen it convert into a stiff pricing setting for carriers until now. It’s hard to forecast pricing in the trucking sector, but railways can exceed on a rate of 3-4% annually said Spracklin. Spracklin added that in 2016 factors which includes segment, region, lanes, etc. will have a vital effect on trucking earnings. biggest one is in Winnipeg – and was built keeping in mind the needs of both office staff and drivers. He added “A lot went in to the design of this building, so part of the tour
is explaining the rationale and our thinking when we did the layout and design,” Probably the most revolutionary features of the building include a completely loaded lounge, where staff and drivers have a new kitchen; couches with a flatscreen TV; computers; a washer and dryer; and a gymnasium. November 2015 | The Trucking Network | 17
News
Northbridge CEO examines growing risks and the necessity for innovation
MISSISSAUGA, Ont: The difference between the United States and Canadian economies, along with the weakness of the Canadain dollar are two main factors impacting today’s Canadian transportation industry was the message delivered by Silvy Wright, president and CEO of Northbridge Insurance, during the Surface Transportation Summit, as per trucknews. Wright said that the strengthening US economy compared to Canada’s economy means more freight is moving from Canada to US rather than east-west, the contrary of what would have been observed during the past five years. Enhanced exposure to the litigious US environment would have ramifications both for insurance companies and carriers. Wright said the loonie was on par with the Canadian dollar two years ago, and now sits at about 75 cents. This means a 30% increase in the cost of equipment and claims costs for Canadian carriers travelling to the US.
She said two years ago, the loonie was on par with the US dollar, and now its approximately 75 cents. This is difference in currency means 30% higher cost for equipment and claims costs for Canadian companies going to the US. The $five-million limit on a policy issued in Canadian dollar translates that the policy will just protect approximately US$3.7 million in case of a claim that arise in the US, remarked Wright. Canadian trucking firms that do business in the States should be mindful of high-risk, super-litigious locations, which includes the states of California, Texas, New Mexico, Louisiana and Florida.
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November 2015 | The Trucking Network | 19
News
Data Analysis is Dropping Fleet Expenditures
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ased on a survey results recently done by Fleet Advantage, approximately one fourth of huge fleets stated that data analysis is lowering their operating expenses by at least $4,000 per year per truck. About 30% of participants reduced their operating expenses on each vehicle at the minimum by $1,000.
Kenworth T680 to Transport the Capitol Hill Xmas Tree
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Kenworth T680 is carrying a big Xmas tree to the 51st U.S. Capitol this year for the tree-lighting occasion in Washington D.C., making stops at 10 community festivities on the way. Prior to the tree-cutting ceremony on Oct. 27, Kenworth circulated a distinctive art-label for the T680 exhibiting many design facts addressing the Christmas tree trip. The art-label features the Chugach Mountains plus the U.S. Capitol using the
phrase “ From the Northern Lights to the Capitol Lights.� The tree will carried on a 3,000 mile journey to the Capitol on this specially created trailer by John Schank from Lynden Transport motorist. The T680 used during this journey is a mid-roof 76inch sleeper containing 485 horsepower Paccar MX-13 engine. The design-label includes the official seal of this 2015 capitol Christmas tree alongwith journey map it will take to reach Washington D.C.
Fleet Advantage, which makes use of data analysis in order to assist fleet clients handle lifecycle expenses, talked in order to about 700 transport executives and supervisors who manage huge fleet in order to inquire them about analytical adoptions, what avenues they normally use analytical in, and what outcomes they’d noticed. More than 45% of respondents handle fleets larger than 200 trucks. The survey discovered that 81% of the participants practiced zero analytical strategy for their fleet, 5 years ago. At present, 61% of then utilize analytics on a regular basis that to monitor almost everything from truck location to repair to fuel trend. Fuel information was concluded the area where analytics displayed greatest return on investment, with 27.5% of fleets tracking how their trucks were utilizing gas. Almost 19 percent fleet experts indicated that service and repair and driver behavior advancements are other avenues where data has influence. In the coming five years, a vast majority (87%) of those questioned believe data analysis will continue to play an important part in controlling gas prices as well as vehicle efficiency or think that data might drive their company operations in all avenues. www.thetruckingnetwork.ca
November 2015 | The Trucking Network | 21
Driver Health
MOTIVATION IS OVER-RATED
W By Siphiwe Baleka, Founder of Fitness Trucking
22 | The Trucking Network | November 2015
hy do some people make fitness a lifestyle and others don’t? Why do some people take the time and make the effort and pay the cost to but the organic produce and grass-fed, hormone-free meat and others don’t? Why do some people always make time to exercise every day and others don’t? There are, of course, many answers to the questions above. However, one of the most frequent responses I hear from drivers that I work with every day is that they just aren’t motivated. In my opinion, however, motivation is over-rated. Let me explain. Think about all the things you do every single day that you don’t want to do, that you don’t like to do, and that you aren’t motivated to do. A lot www.thetruckingnetwork.ca
of it is job related. Do you like having to wake up at 2:#0 am when you get a call notifying you that you need to back in to dock #35? Do you like having to go out of your way to get a trailer washed? How about going out into the freezing cold to figure out why you can’t get your truck and trailer to move? What about paperwork? Taxes . . . .? There are all kinds of things that we do for our job every day that we don’t want to do, that we don’t enjoying doing, yet we do them every day. Why? The answer is: consequences. Don’t do a myriad of things every single day and you might not get paid for the load you just delivered. Don’t do all the things your job requires and you might develop a bad relationship with your fleet manager or, worse, yet, lose
Driver Health
your job. Then what will you do? How will you earn a living, take care of your family? So you do a lot of things, even though you don’t feel like doing them, because of the consequences if you don’t. Now, when I ask most drivers, “What’s the most important thing to you?”, the most popular answer is “family”. So I always ask, “Can you take care of your family if you are not healthy enough to work? Can you take care of your family and be emotionally present if you are sick and stressed? Can you take care of your family if you are in a hospital bed? Can you take care of your family if you are dead? The answer, of course, is “no”. So, truly, the most important thing to each and every one of us is our health. It is the prereq-
uisite for both earning a living and taking care of our families. So consider now . . . how come when it comes to our job, we will do all kinds of things that we don’t want to do, don’t like doing, and are not motivated to do, but when it comes to the most important thing – our health – all of a sudden how we feel about it becomes the deciding factor? The answer, of course, is consequences. We don’t say to ourselves, “Oh, if I don’t get up and exercise I will probably get metabolic syndrome ( a condition that encompasses 60 medical disorders and 12 cancers), end up in a hospital or die prematurely.” We don’t say to ourselves, “Oh, if I don’t make the smart food choice I will probably end up with metabolic syndrome, end up in the hospital or die prematurely.” When it comes to our job, we override how we feel and just do what is required, but when it comes to our health – when it comes to things like nutrition and exercise, now, all of a sudden, how we feel about it becomes the deciding factor. I don’t feel like exercising. I don’t feel like drinking water. . . . Most of us have a faculty for overriding how we feel in order to do that which is required and we use that faculty every day. When it comes to our health, however, we are not using that faculty. And that’s because the consequences aren’t ever-present in our minds. And that’s why I spend a lot of time educating drivers about the realiwww.thetruckingnetwork.ca
ties of obesity and metabolic syndrome in our industry. Once you realize that, as a driver, you are in the unhealthiest occupation in North America, you can’t afford to not exercise and make smarter food choices. Once you realize that, it is no longer a question of motivation. How you feel is no longer relevant. You exercise, you stop drinking soda and eating French fries and rice and potatoes, because you can’t afford it. You over-ride how you feel. Motivation is no longer part of the equation. To learn more about Siphiwe Baleka and his award-winning Driver Health and Fitness Program, go to www.siphiwebaleka.com November 2015 | The Trucking Network | 23
Driver Health
The Danger of Skipping Meals
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kipping meals is definitely not a good habit to get in to. Some consequences of skipping meals can include promoting the development of diabetes, inadequate nutrition, and drastically altering the way that your body digests food. Blood Sugar Drops and Spikes When you skip a meal, your blood sugar drops dramatically. This can make you
Melodie Champion, CHC, AADP, PTS Nutritionist and Health Coach for Healthy Trucker www.healthytrucker.com
24 | The Trucking Network | November 2015
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feel sluggish and tired, but can also wreak havoc with insulin levels in your body. If you chronically skip meals, you can be setting yourself up for the development of diabetes later in life. Inadequate Nutrition Skipping meals may mean you are missing out on consuming fresh fruits, vegetables, whole grains and lean meats that provide your body with adequate
Driver Health or bag of plain nuts and raisins in the glove box can act as a snack in a pinch with very little preparation. Your day can also be planned around typical meal times. If you commonly miss meals because you get too wrapped up in your work or simply just forget to eat I recommend setting a reminder on your phone to stop and eat. Always plan ahead to be successful on any healthy eating plan!
nutrition body need to function properly. Some conditions that can be improved with proper nutrition include cardiovascular disease, strokes, and some types of cancer. You may believe that you can skip meals and still achieve optimal nutrition by supplementing your diet with multivitamins. While multivitamins do have their place, research has shown that these pills aren't as effective as real food at providing your body with what it needs. For good health, try to eat in regular intervals and as naturally as possible. Altered Metabolism You typically skip meals because you are ultra-busy and don't have enough time to grab a quick snack, or you are trying to lose weight. If you are one of the people who are trying to lose weight, you may actually be sabotaging yourself by skipping meals. Your metabolism is like a muscle. You must use it, or you will "lose it." When your metabolism does not have to work to break down food, it begins to slow down. Then, the next time you do actually eat something, your metabolism is sluggish and as a result the food is stored as fat. Therefore, in order to lose or maintain a healthy weight it is essential that you eat regularly throughout the day. Recent research has found small, regularly timed meals eaten over the course of a day works best when trying to maintain a healthy weight. Food Prep for Success Fail to plan, then plan to fail. This is true when it comes to avoiding missed meals. If you keep a few portable snacks with you at all times you can avoid this problem. A protein bar www.thetruckingnetwork.ca
November 2015 | The Trucking Network | 25
Driver Health
r e m o t s u C t a e c i v r e S ! t s e n i f s it E
By Glenn Caldwell Vice-President- Sales, Healthy Trucker
26 | The Trucking Network | November 2015
very year just before school starts my wife, kids and I head off to the Toronto area for a few days of fun with the kids. The trip always starts off with a stop at the Residence Inn in Mississauga, ON where I just happened to be their first guest when it opened 10 years ago. Little did I know when I walked into the hotel for the first time that I would be their first ever guest, and would be met by the manager with bouquet of balloons welcoming me to the hotel. He handed me a letter informing me that they would provide me with free 2 bedroom suite each year on the anniversary of the hotel. That year, the staff bent over backwards to ensure my stay was more than enjoyable, and since then every time I have stayed there I have been treated like a rock star. The first few years I used my free night for business but for the last 8, we have used it as last hurrah to the summer. We have come to know many of the employees by name, especially two sweet ladies in the restaurant www.thetruckingnetwork.ca
(Sahara and Rosalie) that always pamper us and treat us like true royalty. This year, we left the hotel on the second day and made our way downtown to the Ripley’s Aquarium. After an amazing afternoon of coming face to face with hundreds of fascinating species of fish and menacing sea creatures like barracuda, rays, jellyfish, and sharks, we decided to make our way to the next hotel - The Grand. Traffic was insane as it always is in downtown Toronto, so the decision was made to venture out on foot (which helps get your steps in for the day anyway). As we were by passing the Royal York Hotel, we decided to make a stop by and check it out. A few years earlier our daughter Kara (11 at the time) had written an amazing speech about the “hauntings of the Royal York”, and we wanted to take this opportunity to show her the hotel up close. Walking into the front we approached the Concierge desk and were met by the Chef Concierge, Paul Marino. When we explained that Kara had written a
Driver Health
speech about the hauntings of the hotel in grade 6, Paul was quick to offer up a tour of the many rooms in the hotel she had read and talked about. Our first stop was the Grand Ballroom. We were in awe of the architecture; pristine wood floors, balconies and shiny chandeliers adorned the room, and we imagined the different royal and historic events that took place there over the years. We then moved on to the Library, Concert Meeting Hall, and finally the boardroom, where both Kara and our son Keith sat at the end of a massive board room table and acted out how they would run an important meeting. The walls of the second level were packed with historic pictures of royalty, past presidents and other fa-
mous people that had previous stayed at the Royal York. The entire tour lasted over 30 minutes. We were amazed at the service, especially since we were not even guests of the hotel.After thanking Paul appropriately for his time, we headed on the road to our next destination. About 10 minutes from our next hotel, we suddenly realized that we had left a bag with our Ripley’s Aquarium souvenirs somewhere. I quickly contacted Paul directly and asked him if he’d be willing to re-track our steps to see if he could locate the missing bag, which he happily agreed to do. About 45 minutes later, we received the call saying the bag had been located. It was left on one of the chairs in the boardroom we stopped by www.thetruckingnetwork.ca
to take pictures of. I’ve stayed at the Royal York on many occasions for work but we have never stayed there as a family. Kara was absolutely amazed at the service we received from Paul. “We were not even staying there,” she said, “Can you imagine the service we’d get if we were guests of the hotel?” Regardless of the business we are in, we can all learn from this type of incredible service. People only tend to voice their concern when they have a bad experience, and the comments they make can make or break a business. There is a great book written by Ken Blanchard titled Raving Fans. It talks about how satisfied customers just aren’t enough anymore, they have to be ranting and raving about the services we provide in order for staff and management to be informed of the level of service. Why is it then that we rarely hear about someone’s good experience unless they are “raving” about service they received? We’ve all heard the saying that it takes years to gain a customer and only seconds to lose one. Many times when people are unhappy with the service you provide, they will never bother to complain, they just walk away and never come back. Studies have shown that unhappy clients may tell as many as 10 other people about their bad experience, even if the company isn’t made aware of the issue. The next time you are meeting with your team, ask them this question: What can we start doing today to create more raving fans with our customers and drivers? Also, how can we get constructive feedback to help us improve in the future? You may be surprised at what you come up with, and you will be even more surprised when you start seeing greater retention of your clients and drivers. November 2015 | The Trucking Network | 27
Driver Safety
Retention The Basics
By Ray J Haight Co founder - StakUp Haight Consulting, Healthy Trucker
R
ecent headline news coming out of the American Trucking Association suggest that turnover for both large and small trucking companies is again on the rise, 87% annualized. Usually we here in Canada are slightly behind them in percentage points, something like ten or so. How we ever get to the state we are in today is a mystery to me, both sides of the border averaging around or often over 100% turnover, wow. I call this article retention 101 for a reason, because I believe that, at it’s core, this is a simple issue that has been blown out of the water, it’s common sense. People stay in situ28 | The Trucking Network | November 2015
ations they like and they leave situations they don’t like, both personally and in business. I won’t say that no amount of money can change this because we as humans will endure a great deal for a windfall situation. I will say that a 10 -15% increase overall isn’t enough for people to endure living in situations that they dislike Ask yourself this simple question, do you enjoy going to work each and every day or at least the majority of days you go to work. If you don’t than there is a good chance that the majority people you work with feel the same way you do. So guess what they go looking for a better situation, it’s not hard to figure out, it’s human nature. If you are in charge of retention at your www.thetruckingnetwork.ca
company and you are one of the high turnover companies that exist then I will give you a game plan to help you fix your problem. Let’s call it Retention 101 Step 1,First and foremost it is imperative that the leadership/ownership of your company has resolved tolower your current turnover numbers, and will they commit to change? This sounds simple but we live in a society and a culture that wants to see instant results and this is not an issue that is a quick fix, its not difficult but it takes time. I will assume for this article that they are willing to invest the time and energy required. Retention 101 Step 2, Where I would start if I were the change agent in a company would be to set the tone for the future. I would do this by creating a value statement born from my peers and all co-workers including of coarse all drivers and Owner Operators. This is the foundation of any low turnover company, It is also the core cultural driver from which all other advances in turnover can be built. Very simply ask everyone from the owners on down to answer one simple question “in a perfect world what type of company would you most like to work at” I will guarantee that the commonality of words will amaze those who haven’t been through this exercise before. Words like integrity honesty fair treatment, consistency will show up repeatedly. Why is this, I’m not sure but I have a feeling that we all share as human beings certain core values and we want to live our live by these values. I also believe that most of the world’s populations are good people and that we want to live our lives with purpose and with the feeling that we are in good service of others. Your
Driver Saftey management team will draft a Value Statement with the information that came from the good people of your company, then ask your people if it is what they meant and if so print it in granite because it is now how you do business each and every day. Side note, you cannot deviate from it, or you are sunk, dead in the water, have everyone commit and when they deviate from its intent have the resolve to deal with the violation to the degree necessary for the statement to remain intact. Its tough but it is part of the process and if your culture doesn’t mean what is says and says what it means then you have accomplished nothing and likely made it worst. Lets now look at Retention 101 step 3, now that we have established a value statement and know what type of company your employees want to work for we have the basis required to initiate change. If change is a scary word at your company that can’t be overcome, then go back to 101 step 1, and start over again because you will be spinning your wheels without the ownership/leadership commitment that is required from this point forward. Depending of course on the size of the company you are involved in I would ask for volunteers from each department in your company to become your retention action team. Every department would be represented and their mission as a team would be to examine all points of contact with each other and with your Drivers and Owner Operators to see where improvements can be made. They would meet regularly with each other and with their teams to effect change for improvement. Retention 101 step 4, communicate, communicate, communicate human nature is such that we all want to know what is going on as much as we can. I have been saying for years that if there is an office with two people in it there is a rumor mill. This is not a negative if you know it exist all you need to do is be the person starting the rumor. Human nature says you give me information because you trust me, create a team of
people in your company from every department and start newsletters, weekly news flashes, company BBQ’s rodeos heroes of the month etc. this cannot be overdone. Let people know that things will be different from now on, get them all interested and engaged in this new thing going on. Well there you have it Retention 101, I hope it helps those of you who need it. Remember People stay in situations
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they like and they leave situations they don’t like, both personally and in business. Simply make your company a place that people enjoy to be around and they will stay! Safe Trucking Ray Haight Co-Founder InGuage https://www.tcaingauge.com/
November 2015 | The Trucking Network | 29
Recruitment
Making Your Miles Count: Choosing a Trucking Company
T Robert D. Scheper THR Consulting Group Ltd. robert@thrconsulting.ca
30 | The Trucking Network | November 2015
his newly published book to Lease/Owner operators represents the second in my series “Making Your Miles Count”. While the first 160 page book deals with all tax issues surrounding lease/owner operators in Canada, this book compiles operator contracts from nearly twenty years of research (specifically 1996-2012 data). It represents 10-12,000 hours of personal effort in its 259 pages. The book covers several deal-breaking terms. One critical term, fuel subsidy, is exposed as the major factor in lease operator failure since 2000/2001. The business logic tells the story of what happened to the lease operator (paid cents per mile) industry since deregulation. It also outlines why so many operators failed in that specific recession and what happened to the driver/ www.thetruckingnetwork.ca
operator pool during that time. Over 30% of the book deals exclusively with net fuel costs to the lease operator. This means it explains: IFTA, fuel surcharges, fuel subsidies (and Fuel Caps), consumption rates, market price fluctuations, currency fluctuations, jurisdictional variations as well as much more. The primary focus exposes how fuel subsidies are calculated… both correctly and incorrectly. In 2000/2001 there was no such thing as fuel surcharges since fuel prices were stable for well over a decade. When the price started increasing 20-200% the entire industry was caught unprepared. Lease operators were some of the first casualties. The book is timeless in nature because it deals with business models over decades not just what is happening
Recruitment
today. If operators (or potential operators) don’t understand what occurred in the past (and in some cases is still happening today) they will be bound to repeat the failures. For example there were specific times just after the turn of the century that fuel prices went up
administered. That means there are thousands of vulnerable operators driving today. If the driver/operator pool could learn the proper subsidy method and protect their own interests to the degree they should, the entire industry would become much more stable and
while the Canadian dollar went down in value. The combination was deadly to operator survival. Each business risk must be dealt with by specific terms in every acceptable operator contract. The book is an in-depth course in operator success. Many drivers think that all contracts are the same. They believe that to their peril. History shows that is not true and examining the current data still supports that. It is my opinion that about 40% of all lease operator contracts (as it applies to fuel subsidies) are still inadequately written or
turnover would drop significantly. Among many other things, the book also outlines the owner operator business model, which is significantly different that the lease operator model. As defined in the first book, lease operators are paid cents per mile while owner operators are paid percentage. The words lease and owner have nothing to do with how a person finances their equipment. When it comes to fuel surcharges and subsidies, operators must understand that these two very different models must not be confused. Each model has its own means www.thetruckingnetwork.ca
of securing success. Though net fuel costs are critical to the success of both business models, the administration is much different. However, just to be clear, more failure has occurred due to fuel costs in the lease operator industry. The book also answers the question: “is a lease operator better off in 2012 (after deregulation) than in 1996 (considering inflation)?” The answer(s) are clearly demonstrated by observational data, providing conclusions and even advice. It is my sincerest hope that the information provided in this book helps operators and families of operators survive and thrive in their industry, just as my first book has.
Robert D Scheper operates an accounting and consulting firm with offices in Steinbach, Winnipeg and Winkler Manitoba with clients from Ontario to B.C.. He has a Masters Degree in Business Administration and is the author of the Book Series “Making Your Miles Count” (taxes, taxes, taxes in 2007) and (Choosing a Trucking Company 2015). You can find him and his books at www.makingyourmilescount. com or 1-877-987-9787. You can also e-mail him at robert@thrconsulting.ca. November 2015 | The Trucking Network | 31
Informative
Low Dollar a Concern for Canadian Trucking
C
TTN Writer
anada’s struggling loonie continues to cause headaches for the transport industry. According to a recent trucknews.com report the falling dollar was a major topic of discussion at the October 14th Surface Transportation Summit. According to David Zavitz, senior vicepresident, sales and marketing with Canada Cartage both large and small fleets and individual owner operators see their costs increase significantly with a low dollar. A $100,000 truck bought in 2010 costs 38% more today as a result of currency fluctuations, with an additional 8% tacked on by OEM’s. Companies replacing large portions of their fleets are hit particularly hard by the additional costs. While mostly a cause for concern there are some positive’s that come with a lower dollar. Overall, manufacturing generally sees a boost as Canadian made 32 | The Trucking Network | November 2015
products become more attractive south of the border. Cross border carriers also get a bump from their US customers who usually pay in greenbacks. There
is however a counter to those perks, which is a general hesitation on the part of Canadian retailers to import more expensive goods from the US. Additional costs considered, most www.thetruckingnetwork.ca
fleets still do see an upside to upgrading equipment while the dollar is weak. The same October 14th trucknews.com report quotes Wes Armour, president and CEO of Armour Transportation Systems saying “New trucks are giving us 8 mpg. Before that, we were lucky to get 6, 6.5 mpg. So there are some good things happening and as fuel prices increase, that benefit becomes bigger for us”. Adapting to a lower dollar will likely be important for the foreseeable future as the loonies’ outlook is anything but positive. According to the National bank of Canada “A fifth consecutive monthly depreciation relative to the USD in September means the C$ is now down more than 12% against the greenback this year. Foreign investors remain skeptical about Canadian economic prospects for good reasons. There are still huge uncertainties with regards to the impacts of the oil shock not only in the present but also on the future outlook”.
Insurance
G
iven the nature of the trucking industry there can be an overwhelming amount of insurance options for an Owner/Operator to consider. Ensuring their truck is adequately protected is often the first priority of an Owner/Operator as it is their most important business asset. Next, Owner/ Operators will often focus on insuring themselves and their families through policies such as life insurance, income replacement and travel medical emergency. Although many believe they are adequately protected once they’ve insured themselves and their truck, it is also very important for Owner/Operators to thoroughly review the options available to protect their business. For most occupations an income replacement plan would be sufficient to assist a person and their family with living expenses in the event of an unforeseen disability. For many Owner/Operators, however, in addition to living expenses they also have substantial business expenses which could consume the majority of any income replacement they have. Consider all of the expenses asso-
Is Your Business Protected?
ciated with an Owner/Operator’s business;vehicle lease payment, mortgage or loan interest payments, maintenance and depreciation, insurance costs, licensing fees, taxes, telephone, rent, electricity, heat and other such fixed charges which are customary with trucking operations. These expenses can total thousands of dollars a month and an Owner/Operator must ask themselves if their income replacement plan would cover these costs and also support theirfamily’s household expenses? For many, the answer is no. It is also important to remember that premiums for Workers’ Compensation policies are calculated based on gross income while benefits are calculated on net earnings.Therefore, Owner/Operators with high operating costs often have very low income payments through Workers’ Compensation. As income replacement is not enough to cover operational costs, this situation can be detrimental to an Owner/ Operator’s financial health. Business Expense coverage is specifically designed for Owner/Operators to protect them from being burdened by their truck www.thetruckingnetwork.ca
expenses. Such a policy provides additional income for business expenses and does not reduce disability insurance payments as this additional protection does not replace your income. As Owner/Operators today have more responsibilities and demands on their time, it is more important than ever to have proper, dependable insurance coverage. When purchasing any insurance it is important to work with a reputable broker. For over 25 years National Truck League has been providing industry leading coverage and peace of mind to truckers across Canada. We are always pleased to review available coverage options with our clients to help them ensure they have adequate protection for themselves, their family and their business.
By Rod Stiller President of National Truck League Insurance Solutions November 2015 | The Trucking Network | 33
Bollywood gossip
mYˆ byhwd romfˆitk hfˆ : ÈrDf kpUr afiÈkI-2: eyk ivlyn aqy iPr hYdr vrgIafˆ suprihwt iPlmfˆ dy ky ÈrDf kpUr ny ieMzstrI ivwc aihm jgHf bxfeI hY. qdy qfˆ bI tfAUn ivwc ‘afiÈkI grl` dy nfm nfl mÈhUr ho cuwkI ÈrDf ienHIˆ idnIˆ kfPI ruwJI hoeI hY ikAuˆik Auh iekwTy kfPI iPlmfˆ ivwc kMm kr rhI hY. nfl Aus nUM iPlmfˆ ivwc afpxf isMigMg tYlyˆt idKfAux df vI mOkf iml irhf hY.
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November 2015 | The Trucking Network | 35
Entertainment
sMjy lIlf BMsflI nfl iek vfr iPr kMm krygI aYÈviraf bflIvuwz adfkfrf aYÈviraf rfey bwcn iek vfr iPr zfierYktr sMjy lIlf BMsflI nfl kMm krygI. Kud aYÈviraf ny ies gwl df Kulfsf kIqf hY. hflfˆik AunHfˆ ny ies iPlm nfl juVI hor koeI jfxkfrI sfˆJI nhIˆ kIqI hY. afpxy aqy sMjy dy irÈqy dI gwl kridafˆ AunHfˆ ikhf ik Auh sMjy dy ibnfˆ boly hI smJ jfˆdI hY ik Auh iPlm c` ikho ijhf sIn cfhuMdy hn. dwsxXog hY ik aYÈ ny sMjy nfl hux qwk iqMn iPlmfˆ c` kMm kIqf hY, ijnHfˆ c` AunHfˆ dI pihlI supriht iPlm ‘hm idl dy cuky snm`, ‘dyvdfs` aqy ‘guËfirÈ` Èfml hn.
“lgfn” df sIkvl bxf skdy hn afimr bflIvuwz dy imstr prPYkÈinst afimr Kfn afpxI supriht iPlm ‘lgfn` df sIkvl bxf skdy hn. 2001 c` afeI ies iPlm df inrdyÈn afÈUqoÈ gvfrIkr ny kIqf sI. ies dI keI iPlm PYstIvlfˆ c` ÈlfGf kIqI geI sI. iPlm nUM afskr dI ivdyÈI BfÈf kYtygrI c` vI Qfˆ imlI sI. afimr ies iPlm df sIkvl bxfAux dI koiÈÈ kr rhy hn. hflfˆik ies vfr zfierYktr aqy aYktr nvyˆ hoxgy. jfxkfrI muqfbk afimr ny ies sMbMDI kuJ lokfˆ nfl mulfkfq kIqI hY. sIkvl dI mUl khfxI ‘lgfn` vrgI hI hovygI pr ies c` QoVy bdlfa vyKx nUM imlxgy. ies dI skirpt qy kMm ho irhf hY aqy pRI-pRozkÈn df kMm ÈurU hox vflf hY. Kbrfˆ muqfbk ‘lgfn 2` c` pRfcI idsfeI kMm kr skdI hY. afimr Kfn awj-kwl inqyÈ iqvfVI dI iPlm ‘dMgl` dI ÈUitMg c` msrUÌ hn. ies iPlm c` Auh iewk rYslr dI BUimkf inBf rhy hn.
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November 2015 | The Trucking Network | 37
News
hrBjn qy gIqf dy ivafh c` sicn rhy ivÈyÈ iKwc df kyˆdr
ikRktr hrBjn isMG AurP BwjI aqy aiBnyqrI gIqf bsrf vIrvfr nUM ivafh dy bMDn ivc bwJ gey hn. ienHfˆ dovfˆ ny sRI gurU gRMQ sfihb dI hjUrI ivc lfvfˆ dI rsm pUrI kIqI. ivafh ivc mfstr blfstr sicn qyˆdulkr aqy muMbeI ieMzIans tIm dy mfilk mukyÈ aMbfnI dy byty akfÈ aMbfnI vI phuMcy hoey sn. AunHfˆ qoˆ ielfvf pfriQv ptyl, pRigafn EJf, rfhul Èrmf smyq keI ikRktr mOjUd sn. ivafh qoˆ bfad sfry lok klwb kbfnf gey. klwb kbfnf ivc ienHfˆ sfry mihmfnfˆ dy nfˆ Auwqy kmry pihlfˆ hI buwk krvfey gey sn. kfktyl pfrtI 30 akqUbr aqy irsYpÈn iek nvMbr nUM idwlI ivc hovygI. ivafh ivc gIqf bsrf ny JfrKMz dy aihMsf islk nfl
bixaf ilbfn lihMgf pfieaf hoieaf sI. Kfs gwl ieh hY ik ieh lihMgf Kud hrBjn isMG ny psMd kIqf sI. hrBjn leI arcnf aqy rfGvyˆdr rfTOr aqy bsrf leI arcnf aqy bibqf ny kwpVy izjfien kIqy hn. aihMsf islk JfrKMz ivc iqafr huMdf hY. BwjI ny vI iesy islk nfl bxI zrys pfeI hoeI sI. islk bxfAux dy ies qrIky Auwqy rok leI kusumf rfjYaf hYˆzlUms sYktr dI iek qknIkI mfhr ny 1992 ic iek aijhf qrIk lwiBaf, ijs nfl ryÈm dy kIVy nUM koeI nuksfn nhIˆ phuMcdf hY. ies qrIky
nfl bxfeI jfx vflI islk nUM aihMsf islk ikhf jfx lwgf, ikAuˆik ies ivc jIv hwiqaf nhIˆ huMdI hY. julfeI 2006 ivc kusumf nUM aihMsf islk df pytYˆt iml igaf. ies qoˆ pihlfˆ BwjI nfˆ nfl mÈhUr hrBjn isMG dy Gr buwDvfr nUM mfeIaf lfAux dI rsm inBfeI geI. BwjI dy irÈqydfrfˆ ny AunHfˆ nUM btxf lfieaf. ies qoˆ bfad jfgo kwZI geI. ieh pRogrfm rfq krIb iek vjy qwk cwilaf. cUVf rsm inBfAux qoˆ pihlfˆ BwjI ny gIqf nfl Pon Auwqy gwlbfq vI kIqI. gIqf nUM AunHfˆ dy mfmf ny suhfg df cUVf pfieaf.
pfik gfiek adnfn sfmI nUM jld iml skdI hY BfrqI nfgirkqf! pRiswD gfiek adnfn sfmI nUM Bfrq dI nfgirkqf iml skdI hY. agsq c` pfiksqfn vloˆ AunHfˆ dy pfsport df nvInIkrn krn qoˆ mnHf kIqy jfx `qy Auh Bfrq ivc hI rih rhy hn. adnfn sfmI ny dUjI vfr BfrqI nfgirkqf leI arËI drj kIqI sI. ies qoˆ pihlfˆ AunHfˆ dI arËI kyd ˆ r ny nfmnËUr kr idwqI sI. gRih mMqrfly dy sUqrfˆ ny dwisaf ik atfrnI jnrl ny AunHfˆ dI arËI df smrQn kIqf hY. sfmI nfgirkqf aDIinXm 1955 dI Dfrf 6 qihq vI Bfrq dI nfgirkqf hfsl krn leI pUrI qrHfˆ Xog hn. ies sbMDI PYslf cyqI hI ilaf jf skdf hY. 43 sfl dy adnfn ny pihlfˆ lgBg do sfl pihlfˆ arËI idwqI sI. AunHfˆ ny gRih mMqrfly dy ivdyÈI zvIËn c` arËI drj kIqI hY. aiDkfrk sUqrfˆ ny ikhf, `AunHfˆ dI arËI `qy ivcfr kIqf jf irhf hY.` www.thetruckingnetwork.ca
November July 2015 2014 | The Trucking Network | 39 41
Story Time
“mKf ikwQy ku jfxf, srdfrf[?” ipCly rfhI ny awgy jfˆdy rfhI qoˆ puwiCaf.
a
wgy vflf rfhI hor cuwkvyˆ pYrIˆ qur ipaf pr boilaf kuJ nfˆ ijvyˆ suixaf hI nf hovy. sUrj qfˆ iCp cuwkf sI aqy Auh dovyˆ sVk dI Qfˆ nihr dI suMnI ptVI qy qury jf rhy sn. Èfied ipMz jfx nUM ieho hI nyVlf rfsqf sI, Bfˆvyˆ bws ipMz jfˆdI sI pr gwjx ishuM pul qy Auqiraf sI. Auh cfhuMdf sI Gr jfˆdy qwk hnyrf ho jfvy. Aus dI iËMdgI dy keI vrHy hnyiraf c` lMG cuwky sn, Aus ny ipwCy vwl muV ky dyiKaf ipClf bMdf kfPI dUr Kyq dI vwt pY ky hor pfsy vwl jf irhf sI. ‘koiTafˆ c` jfxY hoxf [[[[[ iksy dy Ehny.` gwjx ishuM ny soicaf aqy Klo ky iewk BrvIˆ nËr cfry pfsy mfrI, Ausdy mn nUM kuJ qswlI ijhI hoeI. afsf pfsf jfixaf pihcfixaf lwgf, Bfˆvyˆ sB kuJ bdl igaf sI, JfVIafˆ vwl itwbI AuwQy nhIˆ sI ijwQy Auh qy nfjr amlI pÈU cfrdy huMdy sn. KUh dy KMzrfˆ ivwc cfh bxfAud ˆ y AuwcI AuwcI gfAud ˆ y vfrI vfrI pÈUafˆ dy moVy lfAud ˆ y sn. hux Auh ikwkrfˆ bhuq vwzIafˆ ho geIafˆ sn ijnHfˆ hyT Auh grmIaf ivwc bYTdy sn. Bfvyˆ itwbI vflI Qfˆ qy hux pwDrI pYlI ivwc kxk dI Psl lihrf rhI sI pr iPr vI ieh Qfˆ sOiKafˆ hI pihcfxI geI. ikwkrfˆ dI inwkI ijhI iJVI coˆ iewk drwKq qy bYTf pMCI Auwizaf drwKq dI tfhxI ihwlI aqy hOlI hOlI afpxI Qfˆ qy Klo geI. KMBfˆ dI afvfË iewk dm ÈurU hoeI qy dUr dumyl qwk PYl geI. kuJ pl bfad iPr pihlfˆ vrgI sMnfty BrI cuwp vfqfvrn ivwc Èfˆ-Èfˆ krn lwgI. AusdI socfˆ dI lVI tuwtI afpxy Aupr ley Kys dI buwkl nUM TIk kIqf. juwqI ivwc Biraf ryqf AusnUM TMzf-TMzf lwgdf pr aMdr aÈfˆqI hor vwDdI jfˆdI. pYroˆ juwqI lfh ky ryqf JfV iPr juwqI pYrIˆ pf leI. ‘ajy do koh pYz ˆ f hor jfxY.` hnyrf vwDdf dyK Auh ijMnf qyË qurn dI koiÈs krdf Ausdy pYr hor ipCfˆh vwl nUM iKwcy jfˆdy. Auhny afpxf swjf hwQ mUMh qy Pyiraf qfˆ AusnUM mihsUs hoieaf ik dfVI dy vfl icwty gey hox aqy Auh buZf ho igaf hovy. Ausny afpxy afp qoˆ puwiCaf, ‘vIh vrHy ikqy QoVy huMdy af[[? swcIˆ vIh sfl [[? kfl koTVI dy vIh sfl[[? sËf[[, kql dI sËf?` “sflf rMGV”, iewk gflH afpxy afp Ausdy mUMhoˆ inwklI mUMh bysuafdf ijhf ho igaf. nPrq nfl Ausny DrqI qy Quwikaf. kuJ pl bfad hOlI hOlI qur ipaf pr socfˆ dI lVI bhuq qyËI nfl agfˆh qurdI hI jfˆdI sI, AusnUM Xfd afieaf, ‘jMgIrdfr ny ikMnI awq cuwkI sI, ipMz c` hr iewk nUM dfby mfrdf rihMdf. lokfˆ dy hwk mfrnf, grIbfˆ nfl Dwkf krnf qfˆ ijvyˆ Ausdf ÈOk ˆ bx igaf sI. ikMny hI lokfˆ dIafˆ ËmInfˆ Auhny dwbIafˆ sn, mfVy bMdy nUM Auh bMdf nf smJdf. ikMny lokfˆ iKlfP JUTI gvfhI idwqI sI.` iPr gwjx isMG nUM Xfd afieaf ikvyˆ Auhnfˆ dy pfxI dI vfrI clfkI nfl jMgIrdfr ny afpxy ihwsy ivwc puaf leI sI. iewk do vfr qfˆ 40 | The Trucking Network | November 2015
cwl igaf jd Auhnfˆ dy bfp surYx isMG afpxy ihwsy df pfxI mMigaf qfˆ bhuq burI qrHfˆ kuwitaf sI aqy gMdIafˆ gflHfˆ kwZIafˆ sn. iewk idn qfˆ hwd hI krqI, kxk dIafˆ BrIafˆ nUM awg lvf idwqI. bfpU aijhf mMjy qy bYTf ik muV nf AuwiTaf. kbIldfrI df sfrf boJ gwjx isMG dy moiZafˆ Auwqy af ipaf, Ausqoˆ bfad mfˆ ny kdy vI AusnUM lfz nfl gwjI jfˆ gwjU nf afiKaf sgoˆ ikhf, “puwq gwjx isMhfˆ[[ hux qUM ies Gr df moZI ey,ˆ dony BYxfˆ qy Coty vIr df vwzf Brf vI ey.ˆ “ irÈqydfrfˆ ny Ausdy isr qy sfry ipMz dy sfhmxy vwzI sfrI pwg bMnH idqI, bhuq vwzI, bhuq BfrI. lokfˆ swcfeI pRvfn kr leI sI. hOlI-hOlI AuwT ky qur gey sn, Aus smyˆ gwjx isMG nUM koeI smJ nf afeI ik ieh kI ho irhf hY. kuJ idn Ausdy drvyÈ ipqf surYx isMG dI ÈrfPq dI gwl ipMz ivwc cwldI rhI. lok kihMdy bVf mfVf hoieaf surYx isMG vflf[[[[ qpfieaf mr igaf[[ afpy rwb krU iensfP[[kIVy pYxgy duÈtfˆ dy.“ isafxy lokfˆ dIaf gwlfˆ sux ky gwjx isMG vI isafxf ho igaf. Gr df sfrf kMm krdf, Kyzx dI Aumry hI hl df muMnf Ausdy hwQ af igaf, ivMgy tyZy isafV kwZdf keI vfr ‘rwb dy iensfP` bfry socdf. jMgIrdfr nfl AusnUM byhwd nPrq huMdI, mfˆ AusnUˆ vrËdI rihMdI, Auh lVfeI qoˆ tflf krdf pr jMgIrdfr iesdf mqlb glq kwZdf. hMkfrI smJdf mYQoˆ zrdf hY. AusdIafˆ vDIkIafˆ hor vI vwD geIafˆ. iewk idn ÈrfbI jMgIrdfr df sfhmxf gwjx isMG nfl ho igaf, Ausny gwjx isMG qy vfr kIqf pr gwjx bcf igaf. gwjx isMG ny awgoˆ vfr kIqf qfˆ jMgIrdfr ihwl igaf, Auh zr ky Bwijaf qfˆ pwky Kfl qy isr vwijaf. Auh kurlfAud ˆ f hOlI-hOlI cuwp ho igaf. gwjx isMG kql dy kys ivwc PiVaf igaf. jMgl dI awg vfˆg gwl sfry ipMz ivwc PYl geI. Aus vkq lok gwjx isMG vwl ikvyˆ vyKdy sn iesy krky Auh hnyry ivwc Gr jfxf cfhuMdf sI. afpxy Gr afAux dI Kbr iksy nUM nhIˆ sI idwqI. aYny sflf bfad iv Aus ivwc ihMmq nhIˆ sI lokfˆ dIafˆ nËrfˆ df sfhmxf krn dI. Ausdy pYr iewkdm ruk gey, hux Auh ipMz phuMc cuwkf sI. iewQoˆ Kwby pfsy kuJ dUr Ausdf Gr sI pr ipMz ivwc jfx dI bjfey Auh bfhrlI iPrnI muV igaf. keI Gr pihlfˆ vfly hI sn, keI nvyˆ bx cuwky sn. lok sOˆ cuwky sn, cuwp cfp qurdf jf irhf sI. iksy iksy Gr ivwcoˆ cfnx idsdf sI bfkI sB pfsy zUMGf hnyrf sI. iewk gr AusnUM jfixaf pihcfixaf ijhf lwgf. Aus Gr sfhmxy kuJ dyr Klo ky awgy nUM qur ipaf. afpxy Gr df drvfËf KVkfieaf, awgoˆ Coty Brf ny drvfËf KoilHaf, AusnUM dyK ky ijvyˆ TTMbr hI igaf hovy, “bfeI qUM?” qy Auh dovyˆ cuwp cfp Gr aMdr cly gey. Gr bhuq bdl cuwkf sI.
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Story Time purfxy kwcy Gry pÈU bMny hoey sn aqy sfhmxy nvyˆ iqMn pwky koTy qy mUhry vrfˆzf bixaf sI. Coty dy Gr vflI cOk ˆ y c` bYTI koeI kMm kfr rhI sI. Bfˆizafˆ df KVkf qy bwicafˆ df rOlf iewkdm Èfˆq ho igaf. bwcy sihmy ijhy bYTy sn. dovyˆ Brf kfPI smfˆ ivhVy ivwc KVHy rhy iPr Cotf Brf boilaf, “bfeI qUM bih eyQy[[ mYˆ afAunY[ˆ [.“ Auh aMdr clf igaf ipwCy hI AusdI GrvflI ੳqy bwcy zrdy zrdy aMdr cly gey. kuJ smfˆ ivhVy ivwc KVHf rihx mgroˆ gwjx isMG purfxI nIvIˆ kwcI ijhI koTVI ivwc jf ky AuwQy KVHy purfxy mMjy nUM zfh ky bYT igaf, AusnUM aMdroˆ huMms af irhf sI. kuJ icr bfad Cotf Brf imwtI dy qyl dIvf bfl ky Ausdy ipwCy hI af igaf, dIvy df cfnx sfrI koTVI ivwc PYl igaf. dIvf rwK Cotf Ausdy kol hY bYT igaf, gwl koeI nf kIqI. kuJ icr bfad Auh cuwp cfp bfhr inkl igaf. gwjx mMjy qy lMmf pY igaf aqy Cwq qy lmkdy jfly dyK ky AusnUM mihsUs hoieaf ijvyˆ mfˆ dy mrn qoˆ bfad ies koTVI dI sPfeI nf kIqI hovy. ies pfsy qoˆ iDafn htfAux leI Ausny pfsf priqaf qfˆ sfhmxy pey sMdUk df bUhf KuwlHf sI, Auh Aus vwl itkitkI lf ky dyK irhf sI. Ausy vyly Cotf aMdr afieaf Ausdy hwQ ivwc pfxI dI gVvI qy boql sI, “lY bfeI Guwt pI lY, Qkyvfˆ lihjU[[[, nfly rotI bxjU Audoˆ qwk.“ kih ik Auh mMjy dI puafˆd qy bYT igaf aqy lwgdy sfr hI cuwp-cwp bfhr inkl igaf. gwjx ny Èrfb qy Bfˆzy AuwQoˆ cuwk ky mMjy Qwly rwK idwqy. Qfl c` rotI pfeI Cotf aMdr afieaf, Qfl gwjx isMG awgy rwKdf hoieaf boilaf, “mYnUM dws idMdf bfeI mYˆ lYx af jfˆdf.“ gwjx cuwp-cfp rotI Kfx lwgf, Cotf aMdr-bfhr iPrdf irhf. iPr ibsqrf rK ky qy Bfˆzy lY ky clf igaf. dIvy dI loaivwc ipaf gwjx jylH dI pihlI rfq bfry socx lwgf, Auh bhuq hI aOKf hoieaf sI Aus rfq. AusnUM iksy ny afpxy aMdrlI gwl kihx df mOkf hI nhIˆ sI idwqf. idwqI qfˆ isrP sËf, iewk aijhy kql dI sËf jo Ausny kIqf hI nhIˆ sI. iPr socdf, ‘cwl duÈt qoˆ KihVf Cuwitaf. sfl qfˆ Jbdy hI bIq jfxy hn. afpxy BYx Brfvfˆ nUM sOKf dyKx leI afp duwK shy qy awj AuhI Brf[[[[[[.` sfrI rfq nIˆd nf afeI, ivcfrfˆ df quPfn Ausdy mn nUM KVHn nf idMdf.
gRMQI dI afvfË sux ky Auh bfhr ivhVy ivwc af igaf. Coty df pirvfr hfly suwqf ipaf sI, Auh cuwp-cfp Groˆ bfhr inkl igaf. bymqlb qurdf-qurdf Auh iewk Gr dy sfhmxy ruikaf, kfPI dyr KVHf irhf ijvyˆ soc irhf hovy ik aMdr jfvfˆ jfˆ nf jfvfˆ? purfxy drvfËy dy tuwty qKiqaf dI ivwQ ivwc dI loa ivhVy ivwc pY rhI sI, Auh ivhVy ivwc Kloqf vfips muVn bfry socx lwgf. jko-qkI ivwc Ausny drvfËf KVkfieaf, bËurg ny bUhf KoilHaf. pihcfx nf afAux krky Auh boilaf, “ kOx af BfeI, svyry-svyry?” “mY[ˆ [[”[ gwjx dy mUMhoˆ afvdf nfm inkldf msfˆ hI ruikaf. “iewQy nfjr rihMdf sI?” “afho rihMdY, qUM afvdf dws. myrI ingHf hux pihlfˆ vflI nhIˆ rhI.” nfjr ny mUMh ੳqfˆh cuwk ky ikhf. corfˆ vfˆg gwjx isMG ny afsy-pfsy dyK ky hOlI ijhI ikhf, “mY[ˆ [ gwjx afˆ[[[ surYxy df gwjx.“ nfjr amlI AusnUM bVy ipafr nfl imilaf Auh cuwly kol bYTy cfh pIˆdy gwlfˆ krdy rhy, iPr aMdr jf bYTy. “kI gwl af bVf AuwKiVaf ijhf idsdfˆ?” nfjr ny puwiCaf. Bfvuk hoieaf gwjx Bry mn nfl bolx lwgf, “ afho[[[ awj virHafˆ bfad Gr afieafˆ, afvdy Gry. iewQy vI bygfinafˆ vfˆg hI lwgdf[[ jylH dI sËf qfˆ kwt leI, pr[[[[[[ sfrI Aumr dI sËf nhIˆ kwtI jfxI[[[. sfry kfql smJdyaY[[[. Èwk dI ingHf nfl dyKdy aY[[[[, jI krdf ikwQy dUr AuwT jfvfˆ ijwQy koeI jfxdf nf hovy.“ mUMh qy hwQ Pyr ky awKfˆ bMd krI bYTf gwjx ijvyˆ afpxf mn aMdroˆ Prol irhf hovy. kuJ icr cuwp rihx ipwCoˆ QwkI hoeI afvfË c` iPr boilaf, “qyry sfhmxy sfrI Aumr duKI irhY,ˆ pr hOs ˆ lf nf Cwizaf[[[[[ awj mYˆ aMdroˆ iqVk cuwkfˆ hfˆ[[[[[ lwgdf CyqI hI tuwt jfvfˆgf.“ iPr lMbf smfˆ cuwp bYTf irhf. “kdy kdfeIˆ afieaf krUM qyry kol”, qurn lwigaf boilaf, “cMgf[[[, sfsrI ‘kfl”[[[[[[. iPr Auh kdy ipMz nf muiVaf[[[[[[[[[[[[[[[[[[[[[[[.
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November 2015 2015 | The Trucking Network | 41
Women In Trucking
Mentoring as a valuable retention approach R Ellen Voie CAE, President/CEO Women In Trucking, Inc.
42 | The Trucking Network | November 2015
emember back to your first day on the job? You had so many questions, but you weren’t always sure who to ask. Whether it was learning where to store your lunch or coat, or finding your way around the office, you needed someone to steer you in the right direction. Finding someone who will guide you around the office or in the industry will provide you with a resource when questions arise. A mentor is a person who will lead you and support you as you become familiar with the organization www.thetruckingnetwork.ca
and your new role. Most successful people attribute at least some of their accomplishments to their mentor’s influence. If you’ve never had this level of insight from a more seasoned colleague, then consider reaching out for a mentor now. Regardless of where you are in the company or industry, there will always be someone who has some wisdom to offer. Why would you want or need a mentor? Consider the value someone could bring to your career as a coach
Women In Trucking or teacher. For someone starting out, a mentor can help you adjust to the company’s culture. What clothing is appropriate to wear? How much autonomy do you have in making decisions? What level of risk is acceptable? A mentor can also help you identify people who are there to support you, such as the human resource manager or the janitorial staff. A mentor will be available to respond to your questions and concerns, but more importantly, he or she will try to anticipate some of the challenges you will be facing and address them before you’ve been deterred. Your mentor can help you set goals for both work and your personal growth. Then, this person can help you work toward these objectives and encourage you along the way. A mentor can also introduce you to people and resources who can assist you in your career. For those of you who have been working in your chosen field or company for a while, a mentor can still be a professional asset for further advancement. In addition to motivating and encouraging you, a mentor can help you get back on track if you’re moving in the wrong direction. He or she can help identify areas where you might need help. Finding someone who is willing to share his or her experiences to help you avoid mistakes is invaluable. Once you work with your advisor for any length of time, this person will help you by pointing out weaknesses and encouraging your strengths. You want your mentor to be up front with you and provide an honest assessment of your abilities. Your friends may not tell you that your public speaking skills are lacking, but a mentor will! Companies who encourage mentorship have found a positive increase in both morale and engagement. This not only makes the mentee a happier employee, but it increases retention and boosts productivity. If you haven’t established a mentoring program at your company, consider the
benefits and create either an informal or a formal partnership by providing the resources for your employees. You can create a bulletin board type infrastructure where potential mentors can write a brief biography and allow a mentee to contact them for follow up. There are software programs available for this. You can also provide an onsite opportunity for potential mentors and mentees to meet and find common
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ground before they make a formal commitment. Women In Trucking Association has a mentorship match up service for our members on our website (http://mentorboard.careerwebsite.com/WIT). This service is for drivers, owner-operators, safety professionals, technicians, executives, and anyone willing to lead or who wishes to learn from another member.
November 2015 | The Trucking Network | 43
Informative
Driver Shortage Leading to Higher Pay in US
A
fter years of stagnant wages truckers in the US are finally getting raises. Last month the Wall Street Journal reported a 17% increase in driver pay since 2013, reaching a record high of $57,000 (average annual pay). By comparison US wages overall have gone up by less than 4% over the same period. Truckers are also being enticed by sign on bonuses of up to $5,000 and perks like satellite televisions. According to the American Trucking Association the long haul trucking industry currently employs approximately 800 000 drivers and is in need of an additional 48 000. As the economy continues to grow carriers struggle to compete with industries like construction that can offer employees similar wages with less travel. Here in Canada the industry is facing many of the same struggles. While the numbers around pay are a little less clear
in recent years, many companies have been increasing their pay rates. According to a 2013 report by Service Canada, the national average income for “transport and equipment operators and related occupations” – which includes drivers of moving trucks, tow trucks, dump trucks and tractor-trailers, among others – was $38,111. A majority of industry workers, 68 per cent, earn between $20,000 and $49,999 annually, with 19.2 per cent earning more than $50,000 a year. What is clear is the looming driver shortage here in Canada. A recent study by the Conference Board of Canada estimates by 2020, the gap between the supply and demand of drivers to be 25,000. This number could exceed 33,000, assuming a lower rate of productivity growth. The same study sites an increase in pay and working conditions as a potential solution to the issue.
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November 2015 | The Trucking Network | 45
Informative
Operational Costs on the Rise in US
TTN Writer
T
he American Transportation Research Institute (ATRI) recently released the findings of its 2015 update to An Analysis of the Operational Costs of Trucking. According to the report the average marginal cost per mile in 2014 was $1.70, an increase from the $1.68 in 2013. Despite falling fuel prices, higher wages caused by an ongoing driver shortage, and an increase in equipment purchases were cited as reasons for the spike. The study also cites growth in the construction and natural gas sectors as a threat to driver retention as carriers must now compete with high paying jobs in those industries. Brenda Neville, president and CEO of the Iowa Motor Truck Association and a member of ATRI’s Research Advisory Committee says the “ATRI’s release of its annual Operational Costs of Trucking research is among our association members most eagerly anticipated. They understand and appreciate the value of ATRI’s operational cost analysis to their own fleet benchmarking and as such, are always willing participants when ATRI issues its call for cost data”. The ATRI documents and analyzes trucking costs from 2008 through 2014 using financial data provided directly by motor carriers throughout the US. Since its first publication the organization has received nearly 10,000 requests for its operational costs of trucking report, making it one of the ATRI’s most popular research studies. The report was originally published to provide more accurate marginal cost data on motor carrier operations. In addition to average costs per mile, the ATRI's report documents average costs per hour, cost breakouts by industry sector, and operating cost comparisons by region of operations. www.thetruckingnetwork.ca
November 2015 | The Trucking Network | 47
Continuations
Women Underrepresented As Board Members in Trucking Industry, a Poll Identifies
AutoSock Usage Approved in British Columbia
omen in Trucking Association (WIT) in combination with the University of Memphis students along with Dr. Stephanie Ivey investigated the composition of board members in the trucking industry and identified that there is underrepresentation of female as board members of publicly traded companies, according to a recent USA Today article. Dr. Ivey said the “The results were not surprising, considering the predominance of men employed in transportation careers,” and “The findings provide a baseline for companies to consider when looking at diversity initiatives in the boardroom and the business office.” Of the 15 companies listed as publicly traded companies according to bloom-
berg, 7 have zero female members serving on their boards of directors, WIT and The University of Memphis discovered. Ten of those 15 reveal zero female members in the administrator class. ArcBest Corporation, a WIT member, along with president and CEO, Judy McReynolds, obtained the lead in encouraging female members with a 27.3% representation on the ArcBest board of directors and 25% of women at the business level. Con-way took second place at incorporating females in the boardroom with 23.1% ladies in management roles. Celadon came third highest with 20% female directors. WIT said that the visibility of females in administrator positions is important for drawing female into the trucking industry.
Continued from page 16 In accordance to todaystrucking, Bernt J. Rosli, CEO of AutoSock operations added “Now, any truck or passenger vehicle can be fitted with AutoSock when traction equipment are required by the province,” and “For U.S. and Canadian motor carriers that travel in British Columbia, this change in the act means AutoSock can be used as a legal and cost effective traction device.” The AutoSock utilizes superior fibers and an especially tailored area design to enhance friction on snow and ice covered highways by exposing maximum contact area. It takes less than 5 minutes per wheel to install, reducing a driver’s exposure to weather and traffic, and weighing at less than 5 pounds. per pair provides a weight cost savings as compared to a 50-lb. pair of traditional chains.
Continued from page 9 After that, USDA obtained public reviews and held many stakeholder meetings and hearing sessions, which Canadian Trucking Association (CTA) took part in on its own and as part of a United States business alliance. The final rule was delayed for many months whilst it was evaluated by on White House Office of Management and Budget. According to USDA, APHIS “carefully considered all of the public input it received on the suggested rule, and adjusted the final fees in response.” The outcome of which is that particular fees have been reduced from what was suggested in April 2014. Fees for Commercial trucks crossing over the border without a transponder will be enhanced to US$7.55 (from the existing fess of US$5.25) compared to the April 2014 proposal of US$8 per crossing. For trucks with transponders the yearly fee
will increase from US$105 to US$301.67 compared to the original suggested fee of US$320 per transponder. According to David Bradley, the president and CEO of the Canadian Trucking Alliance the changes made to the APHIS fee hikes are of slight comfort to the trucking industry. Bradley said “This is a cash grab and a tax on trade,” and “We’re still looking at increases of 44-percent for nontransponder trucks and 187-percent for trucks with transponders. That is absurd and a complete contradiction of the principles of the US-Canada beyond the Border Accord.” The APHIS fees on Canadian cargo to the United States started rather recently in 2007. “The fees were grudgingly tolerated through the trade community, although we always discovered it incredible which all trucks were being assessed the fees whether or not they
were being inspected and whether or not they were carrying agricultural products,” added Bradley. Bradley remarked which when the “nonsensical” fee rises were suggested in 2014, CTA acquired a legal advice which was backed by the Canadian Government. It discovered the very presence of the fees is contradictory with the United States’ commitments under Article 310 of the NAFTA, which states “all fees and charges shall not represent an indirect protection to domestic products or a taxation of imports or exports for fiscal purposes.” The top five goods transported into the US through truck are automobiles, computers, plastics, electronics, metals and stone. Bradley commented that he expects the new Canadian government of Justin Trudeau will bring up the issue and fight the legislation as soon as it comes into effect.
W
Agricultural Quarantine Inspection User Fees raised by APHIS Final Rule
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November 2015 | The Trucking Network | 49
COMPANIES IN THIS ISSUE A ARNOLD BROS. TRANSPORT LTD.. PG 11 1-888-565-1798 ATLANTIS RADIATOR....................... PG 53 1-800-716-3081
B BURROWES INSURANCE BROKERS.. PG 9 1-888-690-0010 BISON TRANSPORT ........................ PG 13 1.800.462.4766 BISON TRANSPORT ........................ PG 48 1.800.462.4766 BENSON TRUCK & TRAILER SPECIALISTS ................... PG 48
C CELADON CANADA....................... PG 8 & 55 1-800-332-0518 CHALLENGER.................................... PG 6 1.800.334.5142 CLARKE ROAD TRANSPORT........... PG 38 1-866-360-7233 CASCADES TRANSPORT INC......... PG 14 819-363-5804 C.A.T INC........................................... PG 20 (888) 829-8666 EXT. 224
D DRIVE STAR.................................. PG 10 & 15 289.442.1137 DAY & ROSS FREIGHT..................... PG 53 1.855.872.7602 DRIVE LOGISTICS............................ PG 54 866.909.0903
F FREIGHTLINER................................. PG 34
P PREMIER BULK SYSTEMS............................. PG 18 905-888-2903
Q QUIKX TRANSPORTATION............................. PG 56 1-866-234-6167
G
R
GORSKI BULK TRANSPORT............ PG 29 800.265.4838 X 255 GLASVAN GREAT DANE................... PG 41 1-888-GLASVAN
ROBERT..............................................PG51 ROAD STAR TRUCKING....................PG52 905.878.7282 EXT 7
H HOLMES FREIGHT LINES INC......... PG 25 1 800 458 5688 HEALTHY FLEET............................... PG 46
M MACKIE.................................................................PG 43 905.728.2400
N NATIONAL TRUCK LEAGUE..............PG21 1.800.265.6509
50 | The Trucking Network | November 2015
NEW MILLENIUM TIRE..................... PG 36 1 888.890.1888
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S SLH TRANSPORT INC....................... PG 3 1-855-564-8029
T TRANSX.............................................. PG 2 THE ROSEDALE GROUP...................PG12 1.855.721.3962 TTR TRANSPORT............................. PG 19 1800.672.6904 TRUCKLOAD CARRIERS.................. PG 44