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Integrated Annual Report 2020-21
Strategic review incorporating the operational review Business excellence and growth We are acutely aware of the responsibility we have to those who choose to invest in us, in particular students. We are committed to demonstrating to students how tuition fees contribute to the delivery of an excellent student experience. How we use money also matters, for example ethical investment forms an integral part of our values. We are mindful of the need to avoid undermining our
beliefs and ethos, by not providing capital to activities that are materially inconsistent with our values. Further analysis of how we strategically invest our financial capital is outlined within our Ethical Investment Policy.
Key performance indicators NSS OVERALL SATISFACTION %
ACCESS FOR STUDENTS FROM LOW-PARTICIPATION NEIGHBOURHOODS
70% We have seen a significant fall in overall satisfaction from 81.02% to 69.88%, an 11% decline, compared to a sector decline of 7.2%. We are working closely with the Student Union and colleagues to identify areas of concern from these results and urgently address these to improve the student experience from semester one onwards.
15% We continue our commitment to ensuring all students have an opportunity to study at university. Of our student community, 14.9% of our recruited students are from low-participation neighbourhoods. We have also exceeded our benchmarks and access targets.
