WE WANT TO PROVIDE THE BEST SERVICES FOR YOU. THAT IS WHY WE ARE HERE TO LISTEN.
We would like to hear from you... HOW WELL DID WE SERVE YOU?
SERVICE QUESTIONNAIRE PLACE STAMP HERE
GENERAL MANAGER BAGUIO COUNTRY CLUB Country Club Road, Baguio City, Philippines, 2600, P.O. Box 08 Tel. No.: (074) 619-2050 to 64 Fax (63) (074) 442-6501 or 442-7674 E-mail: baguiocountryclub2005@gmail.com Website: www.bcc.com.ph
Would you prefer to stay at the Club again in your next visit to Baguio City? Reason/s: _______________________________________________________________________ _______________________________________________________________________ _______________________________________________________________________ _______________________________________________________________________ If ever there is any reason/s for you not to return to the Club, please state your reason/s below: _______________________________________________________________________ _______________________________________________________________________ _______________________________________________________________________ _______________________________________________________________________ Employee/s who deserves special commendation/s Employee’s Name/s: _______________________________________________________________________ _______________________________________________________________________ Designation: _______________________________________________________________________ _______________________________________________________________________ Reason/s: _______________________________________________________________________ _______________________________________________________________________ _______________________________________________________________________
OVERALL QUALITY OF THE CLUB Delighted
Satisfied
Disappointed
OVERALL CLUB EXPERIENCE Delighted
Satisfied
Disappointed
OVERALL STAFF COURTESY Delighted
Satisfied
Disappointed
Other comments, suggestions or personal message you may have: _______________________________________________________________________ _______________________________________________________________________ _______________________________________________________________________ _______________________________________________________________________ CLIENT INFORMATION Room Number: ___________________ Date/s of Visit: ______________________ Name: _____________________________________________________________________ Mailing Address: ___________________________________________________________ _____________________________________________________________________________ Contact Number: ___________________________________________________________ Email: ______________________________________________________________________ Thank you for your suggestions. We appreciate your help and we look forward to your next visit!
REASON/S FOR SELECTING THE BAGUIO COUNTRY CLUB
To our valued Members and Guests, We at the Baguio Country Club find ways to continuously improve the quality of our products and services. As service provider, we are always here to listen to any suggestions and comments you may have. May we ask a bit of your time by answering the following questions? Your feedback will greatly help us in our pursuit for excellence. Thank you and we wish you a comfortable and most enjoyable stay.
Recommendations Previous Experience General Reputation Club Advertisements
Others: _______________________________________________________________________ _______________________________________________________________________
RESERVATION HANDLING Delighted
Sincerely yours, CLUB MANAGEMENT
Travel Agent/Agencies Business Opportunity Convention/Conference Wedding/Celebrations
Disappointed
Satisfied
REASON FOR VISITING THE CLUB STAFF RECEPTION
Delighted Satisfied Disappointed Banquet Service Attendant ______ ______ ______ Bell Service ______ ______ ______ Business Center Attendant ______ ______ ______ Butler/Room Attendant ______ ______ ______ Caddies ______ ______ ______ Cashier ______ ______ ______ Club Mate ______ ______ ______ Club Nurse ______ ______ ______ Customer Service Officer ______ ______ ______ Events, Sales & Marketing Staff ______ ______ ______ Express Service Attendant ______ ______ ______ Gate 1 Staff ______ ______ ______ Gift Shop Attendant ______ ______ ______ Golf Registration Attendant ______ ______ ______ Greenzone Attendant ______ ______ ______ Kids' Club Attendant ______ ______ ______ Laundry Attendant ______ ______ ______ Locker Facilities Attendant ______ ______ ______ Member Relations Officer ______ ______ ______ Receptionist Check-in ______ ______ ______ Romulo Reading Room Attendant ______ ______ ______ Rooms Reservation Staff ______ ______ ______ ______ ______ ______ Security Guard ______ ______ ______ Technical Assistance Staff ______ ______ ______ Telephone Operator ______ ______ ______ Valet Service Attendant ______ ______ Wait Staff ______ Comments/Suggestions: _______________________________________________________________________ _______________________________________________________________________ _______________________________________________________________________ _______________________________________________________________________
Business
Pleasure
ROOM ACCOMMODATION/HOUSEKEEPING Room Number: ___________________ Bedroom Amenities Bathroom Amenities & Fixtures Butler/Room Attendant Cleanliness Comfort Furniture & Appliances Internet/WiFi Service Lighting Room Key Card Room Make Up Service Room Service Room Temperature Soundproofing/Privacy Television Cable Ventilation
Delighted ______ ______ ______ ______ ______ ______ ______ ______ ______ ______ ______ ______ ______ ______ ______
Quality Portioning Presentation Price
Delighted ______ ______ ______ ______
Satisfied ______ ______ ______ ______
Disappointed ______ ______ ______ ______
Others: _______________________________________________________________________ _______________________________________________________________________ _______________________________________________________________________ _______________________________________________________________________
SPORTS/RECREATIONS/FITNESS 18-Hole Golf Course Automated Bowling Lanes Billiards Fitness Center/Gym Golf Academy (Driving Range) Swimming Pool & Jacuzzi Video Gaming Station
Delighted ______ ______ ______ ______ ______ ______ ______
Satisfied ______ ______ ______ ______ ______ ______ ______
Disappointed ______ ______ ______ ______ ______ ______ ______
Comments/Suggestions: _______________________________________________________________________ _______________________________________________________________________ _______________________________________________________________________ _______________________________________________________________________
Disappointed ______ ______ ______ ______ ______ ______ ______ ______ ______ ______ ______ ______ ______ ______ ______
Comments/Suggestions: _______________________________________________________________________ _______________________________________________________________________ _______________________________________________________________________
PUBLIC AREAS Delighted ______ ______
Cleanliness & Maintenance Aesthetic Appearance
Satisfied ______ ______
Disappointed ______ ______
Comments/Suggestions: _______________________________________________________________________ _______________________________________________________________________ _______________________________________________________________________
ACCOUNTS HANDLING
FOOD AND BEVERAGE Name of Outlet: ______________________________________________________
Satisfied ______ ______ ______ ______ ______ ______ ______ ______ ______ ______ ______ ______ ______ ______ ______
How was your account handled? Delighted
Satisfied
Disappointed
Comments/Suggestions: _______________________________________________________________________ _______________________________________________________________________ _______________________________________________________________________
CONCESSIONNAIRES, OTHER FACILITIES & SERVICES Business Center Car Wash Coco Salon Drivers' Quarter Gasoline Station Kids' Club Laundry Locker Facilities Medical/Dental Clinic PNKY Gift Shop Pro Shop Romulo Reading Room (Library) WiFi Internet Access
Delighted ______ ______ ______ ______ ______ ______ ______ ______ ______ ______ ______ ______ ______
Satisfied ______ ______ ______ ______ ______ ______ ______ ______ ______ ______ ______ ______ ______
Disappointed ______ ______ ______ ______ ______ ______ ______ ______ ______ ______ ______ ______ ______
Comments/Suggestions: _______________________________________________________________________ _______________________________________________________________________ _______________________________________________________________________