From the President Putting Consumers First

The Most Reliable Brands and Models Use our new ratings to find the vehicles that promise long-lasting performance.

P. 52

DEPARTMENTS & COLUMNS

8 What We’re Testing in Our Labs … Eco-friendly dishwashers, door locks, snow blowers, blood pressure monitors, and more.

R AT I N G S

10 Ask Our Experts Advice on improving tire traction in the snow, returning gifts without a receipt, and the best way to floss your teeth. 11 CR Insights Secrets to perfectly cooked meat, easy ways to get your floor super-clean, keeping rodents from harming your car in winter, and more. P. 11

R AT I N G S PRODUCT UPDATE

18 Top Co ee Makers From Our Tests Whether you want drip machine simplicity, K-Cup convenience, or a gourmet grind-and-brew experience, we have the best brewer for you.

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IN EVERY ISSUE

4 From the President: Putting Consumers First We’re working to empower you and to create a safe and fair economy for all. 5 Building a Better World, Together Making chicken safer to eat, seeking truth in digital ads, and an important new consumer playbook from CR president and CEO Marta Tellado.

6 Your Feedback Readers’ comments about our recent content.

17 Recalls 60 Index 61 Selling It

ROAD REPORT

51 Ahead of the Curve Auto ratings, news, and advice.

52 New Cars You Can Count On Our just-released survey guides you to the most and least reliable sedans, SUVs, and trucks on the market right now.

R AT I N G S

59 Watch Out for Abused Used Cars Was that seemingly great deal once flooded, crashed, or stolen? CR’s experts help you steer clear of vehicles with a troubled past.

ABOUT CONSUMER REPORTS Consumer Reports is an independent, nonprofit organization founded in 1936 that works side by side with consumers to create a safe, fair, and transparent marketplace. To achieve our mission, we test thousands of products and services in our labs each year and survey hundreds of thousands of consumers about their experiences with products and services. We pay for all the products we rate. We don’t accept paid advertising.

In addition to our rigorous research, investigative journalism, and consumer advocacy, we work with other organizations, including media, consumer groups, research and testing consortiums, and philanthropic partners. We also license our content and data, as well as work with business partners to offer shopping and other consumer services, and may receive fees from these programs. We maintain a strict separation between our commercial operations and our testing and editorial operations. Our testing and editorial teams decide which products to test and review; our external business partners or other third parties do not dictate or control these decisions. Lastly, these partnerships and programs do not constitute CR’s endorsement of any products or services. For more information, go to CR.org/about.

HOW TO REACH US Write to us at Consumer Reports, 101 Truman Ave., Yonkers, NY 10703, Attn.: Member Support. Or call 800-333-0663.

TO SEND A LETTER TO THE EDITOR Go to CR.org/lettertoeditor.

FOR NEWS TIPS & STORY IDEAS Go to CR.org/tips. For Selling It, send items to SellingIt@cro.consumer.org. See page 61 for more details.

ACCOUNT INFORMATION Go to CR.org/magazine or call 800-333-0663. See page 3 for more details. RATINGS Overall Scores are based on a scale of 0 to 100. We rate products using these symbols:

0 1 POOR 0 2 FAIR 0 3 GOOD 0 4 VERY GOOD 0 5 EXCELLENT